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Decisiv 2024: Ongoing Success in SRM Ecosystem Development and Growth

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Year marked by the introduction of new capabilities points to new things to come in 2025

RESTON, Va., Jan. 2, 2025 /PRNewswire-PRWeb/ — Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced today its annual recap of the state of the Decisiv SRM Ecosystem in 2024, including continued growth in platform use, and a range of technology and partner developments. The company also previewed plans for new products and solutions, and the continued expansion of the Decisiv SRM Ecosystem in 2025.

“Throughout 2025, the value of the Decisiv SRM Ecosystem will continue to increase as we deliver more advanced capabilities, build on existing and new partnerships, and add manufacturer and dealer service networks.”

“This past year was one of the most successful in our 23-year history,” said Dick Hyatt, President and CEO of Decisiv. “Ongoing usage on the Decisiv SRM platform exceeded the 30 million service event milestone in early 2024, and we ended the year at nearly 33 million events. More than 5,000 service providers and 74,000 fleet and asset managers are now putting the commercial vehicle industry’s largest service management ecosystem to work during over 300,000 monthly maintenance and repair events.

“Dealers and fleets who are actively using the Decisiv SRM platform to manage service events are benefitting from an overall improvement of 33% in return to service,” Hyatt continued. “In 2024, these return to service efficiencies enabled fleets to realize more than $12.3 billion in revenue from increased uptime. That is a clear indication of how Decisiv drives measurable gains in efficiency, and asset productivity and performance.”

In 2024, Decisiv product, technology and partnership developments included:

SRM Discovery Status Tracker, a reporting suite that provides actionable information for managing and controlling the entire service event process. Initial users of SRM Discovery Status Tracker report an 11% to 24% improvement in return to service across operations and locations.    Decisiv and Mitchell 1, a leading provider of repair information solutions, announced the launch of the new Decisiv SRM Connector for Mitchell 1, an integrated solution that streamlines labor time estimates for thousands of service operations daily. The capability enables shops using the Decisiv SRM platform to effortlessly connect with the Mitchell 1 TruckLabor Module.    Decisiv released SRM Case 8.0, the latest version of the SRM Case application that allows users to create and manage end-to-end service event workflow between participants in the Decisiv SRM Ecosystem. SRM Case 8.0 includes several enhancements that improve ease of use and efficiency for service providers and fleets engaged in servicing commercial assets. One key new feature is support for mobile communications on any device via SMS text messaging.    Ongoing collaboration with Procede Software, a heavy-duty commercial vehicle dealer management system (DMS) software and solutions provider, has resulted in an integrated and more efficient service management solution for virtually every brand of commercial vehicle. Dealers using the Procede Excede DMS with the Decisiv SRM platform have a more efficient and seamless means of managing the entire service event process from vehicle check-in to return to service.    An expanded partnership with terminal tractor manufacturer TICO to add the Decisiv SRM Sentinel Managed Care application to the TICO Edge platform. Introduced in 2020 and powered by Decisiv SRM, TICO Edge allows the manufacturer’s dealer network, customers, and the TICO Uptime Center to communicate and collaborate, and have real-time visibility, into service and repair events.    Decisiv’s data security practices achieved ISO/IEC 27001 certification. Covering the Information Security Management System (ISMS) supporting the Decisiv SRM Platform, the certification includes assets, technologies and processes employed for processing, management, and delivery of services to customers.    Decisiv and KEA Advisors, a provider of business advisory services and solutions for commercial asset dealerships, announced a new collaboration that will integrate Decisiv SRM Discovery Status Tracker with the management dashboards of the KEA PULSE Reporting system. The more dynamic and detailed summary of the status of service events and key metrics results in an improved service process, more profitable repair orders, and a faster return to service of assets for customers.    Cooperative development between Procede, Mitchell 1 and Decisiv resulted in enhanced integration of the Decisiv SRM Connector for Mitchell 1. Users of the Procede Software Excede Dealer Management System are now able to accept 6-digit assembly level VMRS (Vehicle Maintenance Reporting Standards) encoded labor operations from estimates created using Mitchell 1’s TruckLabor Module in the Decisiv SRM plataform. The uniform tracking capability and better-quality data improves communication about estimates, streamlines invoice processing, enhances audit accuracy, and enables more effective analysis of service activity.

In 2025, several new technology solutions are being planned by Decisiv. Included will be capabilities for monitoring and managing workflow and dealer and fleet communication during service events. In addition, development is underway on new integrated solutions with shop tools and technologies, supporting an expanding Decisiv SRM Ecosystem.

“Throughout 2025, the value of the Decisiv SRM Ecosystem will continue to increase as we deliver more advanced capabilities, build on existing and new partnerships, and add manufacturer and dealer service networks,” Hyatt said.

Decisiv also continued its support of industry stakeholders in 2024 by providing data for:

The quarterly Decisiv/TMC North American Service Event Benchmark Report covering parts and labor costs for 25 Vehicle Maintenance Reporting Standard (VMRS) system level codes, which accounts for more than 97 percent of total parts and labor spent during maintenance and repair events.    The American Transportation Research Institute (ATRI) An Analysis of the Operational Costs of Trucking: 2024 Update.    MacKay & Company expanded analyses and insights in their monthly DataPulse Plus Reports.

Industry insights from Decisiv are available in a quarterly Commercial Vehicle Service Analysis. The report that provides a comprehensive review of service costs and activity by VMRS System Code is available on the Decisiv Marketplace, the company’s hub for technology, services, and solutions partners within the Decisiv SRM Ecosystem.

About Decisiv, Inc.
Virginia-based Decisiv is the provider of the largest asset service management ecosystem for the commercial vehicle industry in North America, delivering intelligent asset service management for improved utilization, performance, security, and compliance. The Decisiv Service Relationship Management (SRM) platform is the foundation for over 5,000 service locations and over 74,000 fleets across North America that manage more than 4 million service and repair events for commercial vehicles annually. The Decisiv SRM Ecosystem acts as the system of orchestration that uniquely connects dealers, service providers, OEMs, component manufacturers, and fleets by delivering critical in-context, actionable data at the point of service. This unrivaled level of data connectivity and collaboration drives more intelligent, effective service and enables asset owners and managers to proactively plan and manage maintenance across the entire lifecycle of every asset. For more information, visit http://www.decisiv.com.

Media Contact

Rob Ziemba Senior Director, Marketing, Decisiv, Inc., (804) 762-4153, rziemba@decisiv.com, www.decisiv.com

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SOURCE Decisiv, Inc.

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Visier Debuts Talent Agents, Closing the Gap Between HR Programs and Business Impact

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New AI agents turn Visier insights and plans into guided action for every manager, fixing the #1 reason HR programs fail: manager follow-through

VANCOUVER, BC, Oct. 21, 2026 /PRNewswire/ — Visier today announced Talent Agents at HR Tech 2026. Built on the Visier Workforce Intelligence Platform, these new AI agents guides every manager to the next right action in their organization’s HR programs in real time, and give talent leaders evidence of what each program actually changed for the business.

Talent management devotes a great deal of money and effort into HR programs every year, and many still can’t show the ROI or outcomes. New Visier research* found:

62% of HR leaders name manager follow-through as the single biggest reason programs fail77% of enterprises run HR programs on spreadsheets or a patchwork of tools, and are three times less likely to measure results while a program is underway.

Visier Talent Agents are built to close these gaps, helping talent management tackle its most critical challenges as organizations plan, grow and retain their talent. They leverage the latest in AI developments to pair best-in-class program frameworks with personalized, in-workflow guidance delivered to whoever needs to act next, and a closed-loop system for continuous learning and improvement based on every program’s goals.

“Good program design has never been enough. What HR has lacked is a GPS for every manager, so the moment someone drifts off track, they’re guided back before the program goes sideways,” said Dave Weisbeck, Chief Strategy Officer at Visier. “That’s what Talent Agents deliver, along with proof of what the program actually changed for the business.” 

“The space between HR program design and the actual business result is exactly where most HR investment gets lost,” said Madeline Laurano, founder of Aptitude Research. “Guidance that activates the manager at the moment they need to act, with proof of what changed afterward, is the piece of talent management that’s been missing and what Visier is solving for.”

Unlike HCM suites that teams would spend a year customizing, or point solutions that only see one piece of the picture, or even an internal-built tool that puts employee data at risk, Visier’s Talent Agents are built to run programs end-to-end and prove impact, not just track activity.

The agents reach every stakeholder in a program at the moment they need to act, not just when someone remembers to ask. They’re built to match how an organization actually operates, and the outcome of every action it recommends feeds back into the AI learning engine, so guidance gets sharper with each cycle. Because guidance runs on Visier’s proprietary Workforce AI rather than routing every follow-up through a person, organizations can scale their programs without being constrained by HRBP headcount.

The agents are built on Visier’s Workforce Intelligence Platform, so every program comes with the context, governance, and security an enterprise expects, backed by over 16 years of experience solving HR’s toughest problems.

Talent Agents are Visier’s answer to what the company calls the “activate” layer of Workforce AI, building on the platform’s existing strength in helping organizations understand their workforce data and plan around it. The offering pairs Visier’s technology with a dedicated implementation team that customizes each program to a customer’s specific processes and goals.

Attending HRTech 2026 in Las Vegas this week? Head over to Visier Booth #5209 to explore Talent Agents, or visit visier.com to learn more. The Visier team will also be at UNLEASH World in Paris (booth #106) and Total Talent Asia (booth #3).

About Visier
Visier Workforce AI is the context foundation for talent management. The Visier Workforce Intelligence Platform turns scattered, sensitive people data into one governed understanding of the entire workforce, so organizations can understand, plan, and activate all of their talent priorities in one place. More than 85,000 of the world’s most complex organizations, including Ford Motor Company, eBay, Experian, and Domino’s Pizza, rely on Visier’s over 16 years of workforce domain expertise, ranked #1 in vendor satisfaction and user experience for three consecutive years by the Sapient Insights HR Systems Survey. Learn more at Visier.com.

*Research from fall 2026, conducted by the Visier, Inc. Research Team surveyed verified senior HR and Talent leaders from 80 organizations with more than 10,000 employees across North America.  

visierpr@walkersands.com

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SOURCE Visier

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HSG Laser Unveils New Flagship Machine at EuroBLECH 2026, Powering Productivity for European Manufacturers

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HANNOVER, Germany, Oct. 21, 2026 /PRNewswire/ — HSG Laser is showcasing its latest laser cutting and intelligent manufacturing solutions at EuroBLECH 2026, held from October 20–23 at the Hannover Exhibition Centre. Under the theme “Powering Productivity with HSG,” HSG is presenting its latest innovations at Booth 15-F42, including the European debut of its new flagship GV, alongside the launch of GFA PRO and AI CutPilot, as well as the European debut of its high-speed laser solutions G3015T and R2 PRO.

Expanding High-Performance Laser Solutions

The new GFA PRO is engineered for large-format metal processing, addressing challenges such as large footprints, low speed, unstable thick-plate performance, and high operating costs. Making their European debut, the G3015T and R2 PRO expand HSG’s high-speed laser lineup for sheet and tube processing, helping manufacturers improve throughput, flexibility, and production efficiency.

“HSG Laser’s European footprint has grown steadily, with more than 2,000 units delivered and a new showroom opening soon this year,” said Shawn Wang, Vice President of HSG Laser. “Our latest launches at EuroBLECH mark another step forward, combining high-performance equipment with intelligent technologies and localized support to deliver greater productivity for European customers.”

Recognized by MM MaschinenMarkt Germany

Built for the European market, HSG Laser earned the “International Spotlight” award from MM MaschinenMarkt Germany’s Chief Editor for its GV and AI CutPilot. The GV combines cutting, beveling, countersinking, and chamfering in one machine to streamline pre-welding workflows and boost efficiency. AI CutPilot is HSG’s industry-first, self-developed AI system that turns laser-cutting expertise into a reusable, scalable machine capability, helping reduce trial work and improve first-pass yield. The award further highlights HSG Laser’s technological strength and growing presence in the European market.

Strengthening Local Operations in Europe

As part of its continued commitment to supporting manufacturers worldwide, HSG Laser is further strengthening its localized operations in Europe. On 10th November, HSG will open its new showroom in Düsseldorf, Germany under the theme “Go Global, Link Local.” The new showroom will bring HSG’s latest machines, technologies, and expertise closer to European customers, creating more opportunities for direct engagement and local support. This expansion further strengthens HSG’s presence in Europe and its ability to provide responsive, customer-focused solutions tailored to local manufacturing needs.

About HSG Laser

Founded in 2006, HSG Laser is a leading global manufacturer of intelligent metal processing equipment, specializing in laser cutting, tube processing, bending, and welding automation systems. With a presence in over 100 countries and regional centers across Europe, North America, Japan, India, and Asia-Pacific, HSG Laser is committed to driving the transformation of manufacturing through innovation, reliability, and artificial intelligence.

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Mérieux NutriSciences Completes Acquisition of Certified Group, Becoming North America’s Leading Food Testing Provider

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CHICAGO, Oct. 21, 2026 /PRNewswire/ — Mérieux NutriSciences, a global leader in food safety, quality, and sustainability, today announced the successful completion of its acquisition of Certified Group.

First announced in August 2026, this strategic transaction unites two complementary leaders in the Testing, Inspection, and Certification (TIC) sector. With approximately $300 million in revenue, Certified Group brings 31 laboratories and over 1,600 talented employees into Mérieux NutriSciences’ global network. The integration also adds a robust roster of more than 170 independent regulatory consultants across the United States and Canada.

With this expanded coast-to-coast footprint, Mérieux NutriSciences is positioned to provide customers with broader service offerings and enhanced regulatory support. The integration deepens the company’s capabilities in key Food & Beverage segments, most notably in animal protein through its Food Safety Net Services (FSNS) network, where Certified Group has built a strong reputation as a bellwether for safety and quality, alongside leading positions in dairy, packaged foods, nuts, and spices.

Customers will also benefit from high-value expertise in cosmetics, OTC products, and dietary supplements through the Certified Laboratories vertical, and reduced-harm nicotine product testing via Labstat International. These core verticals are further bolstered by specialized expert services, including contract research (Lab Plus), regulatory consulting (EAS Consulting Group), and comprehensive certification and audit programs (FSNS Certification and Audit).

“We are thrilled to officially welcome the talented teams from Certified Group to the Mérieux NutriSciences global network,” said Nicolas Cartier, CEO of Mérieux NutriSciences. “By combining our respective strengths, we are vastly expanding the depth and breadth of our capabilities. This milestone allows us to be closer to our customers, meeting their localized, time-sensitive needs with unmatched speed and reliability, while furthering our shared purpose: Better Food. Better Health. Better World.”

“Our priority is to ensure a seamless transition for all customers while delivering immediate, enhanced value,” added Sébastien Moulard, President North America at Mérieux NutriSciences. “Through this nationwide analytical network, customers now have access to a truly comprehensive portfolio of routine testing, specialized analysis, expert regulatory support, and more. We are excited to leverage the best of both worlds to drive innovation and provide practical solutions right where production happens.”

“Certified Group has built a differentiated platform with a strong reputation for quality, scientific excellence and exceptional customer service,” said Deborah Kerr, Managing Director, Warburg Pincus & Executive Chair, Certified Group. “We are proud to have supported Certified Group’s evolution and look forward to seeing the company continue to thrive as part of Mérieux NutriSciences.”

The financing of the acquisition brings new minority shareholders Peugeot Invest and Continental Grain Company (Conti) alongside Mérieux NutriSciences’ long standing shareholders: Institut Mérieux, Sofina, and Dassault Group. This collective support underscores strong market confidence in the company’s strategic vision. Ultimately, the successful integration of Certified Group solidifies Mérieux NutriSciences as the leading provider in North America and a top player in the global food TIC market, further cementing its role as the trusted partner for customers navigating a rapidly evolving landscape.

About Mérieux NutriSciences:

At Mérieux NutriSciences, we leverage 60 years of scientific and entrepreneurial expertise to answer food industry needs. Today’s global challenges transform the way food is produced, marketed and consumed, which is why we know our clients need more than reliable analytical results; they need practical and innovative solutions that will contribute to make food systems safer, healthier and more sustainable. Present worldwide, we are more than 160 accredited laboratories and a team of over 11,600 committed employees. We strongly believe that together, we can create solutions to offer our planet: BETTER FOOD. BETTER HEALTH. BETTER WORLD. na.mxns.com

MERIEUX NUTRISCIENCES
Stephen Nichols (North America)
stephen.nichols@mxns.com 

Marion Bertrand (Global)
media@mxns.com 

Ashton van den Bergh (Global)
media@mxns.com

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SOURCE Mérieux NutriSciences

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