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Universal Logistics Holdings Reports Fourth Quarter 2024 Financial Results; Declares Dividend

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Fourth Quarter 2024 Operating Revenues:  $465.1 million, 19.0% increaseFourth Quarter 2024 Operating Income:  $38.3 million, 12.3% increaseFourth Quarter 2024 Earnings Per Share:  $0.77 per share, 4.9% decreaseDeclares Quarterly Dividend:  $0.105 per share

WARREN, Mich., Feb. 6, 2025 /PRNewswire/ — Universal Logistics Holdings, Inc. (NASDAQ: ULH) today reported consolidated fourth quarter 2024 net income of $20.2 million, or $0.77 per diluted share, on total operating revenues of $465.1 million. This compares to net income of $21.4 million, or $0.81 per diluted share, during fourth quarter 2023 on total operating revenues of $390.9 million. For the full year 2024, Universal reported $4.93 per diluted share, on total operating revenues of $1.85 billion. This compares to $3.53 per diluted share, on total operating revenues of $1.66 billion for the full year 2023. 

In the fourth quarter 2024, Universal’s operating income increased $4.2 million to $38.3 million, compared to $34.1 million in the fourth quarter one year earlier. As a percentage of operating revenue, operating margin for the fourth quarter 2024 was 8.2%, compared to 8.7% during the same period last year. EBITDA, a non-GAAP measure, increased $18.7 million during the fourth quarter 2024 to $73.5 million, compared to $54.8 million one year earlier. As a percentage of operating revenue, EBITDA margin for the fourth quarter 2024 was 15.8%, compared to 14.0% during the same period last year.

“Universal notched another solid performance during the fourth quarter, making the full-year 2024 our second best financial performance in company history,” stated Tim Phillips, Universal’s CEO. “Our contract logistics segment continues to be the cornerstone of our success, and we remain committed to making smart investments in this space, such as our recent acquisition of Parsec. Strong demand for our specialized, heavy-haul services has also enabled our trucking segment to produce solid results during the quarter, and throughout all of 2024. While we are proud of our many successes, we remain focused on improving underperforming operations, gaining efficiencies and maintaining a high-level of cost control. 2024 was an exciting, and challenging year for Universal, and I am deeply thankful for the talented team who guided us through. We will keep pushing forward, delivering exceptional service to our customers while continuing to execute our long-term strategy.”

Segment Information:

Contract Logistics

Fourth Quarter 2024 Operating Revenues:  $307.4 million, 52.7% increaseFourth Quarter 2024 Operating Income:  $39.1 million, 12.7% operating margin

In the contract logistics segment, which includes our value-added and dedicated services, fourth quarter 2024 operating revenues increased 52.7% to $307.4 million, compared to $201.3 million for the same period last year.  Fourth quarter 2024 revenues included $51.3 million attributable to our specialty development project in Stanton, TN, which was completed during the period, and an additional $59.5 million from the fourth quarter acquisition of Parsec. Included in contract logistics segment revenues were also $8.3 million in separately identified fuel surcharges from dedicated transportation services, compared to $8.9 million during the same period last year. At the end of the fourth quarter 2024, we managed 90 value-added programs, including 20 new rail terminal operations compared to a total of 71 programs at the end of the fourth quarter 2023. Fourth quarter 2024 income from operations increased $7.0 million to $39.1 million, compared to $32.1 million during the same period last year. As a percentage of revenue, operating margin in the contract logistics segment for the fourth quarter 2024 was 12.7%, compared to 15.9% during the same period last year. Included in contract logistics operating results was of $6.0 million of depreciation and amortization expense related to Parsec, which lowered the fourth quarter 2024 operating margin in this segment by 200 bps.

Intermodal

Fourth Quarter 2024 Operating Revenues:  $73.1 million, 15.9% decreaseFourth Quarter 2024 Operating (Loss):  $(9.7) million, (13.2)% operating margin

Operating revenues in the intermodal segment decreased 15.9% to $73.1 million in the fourth quarter 2024, compared to $86.9 million for the same period last year. Included in intermodal segment revenues for the recently completed quarter were $9.1 million in separately identified fuel surcharges, compared to $13.0 million during the same period last year. Intermodal segment revenues also included other accessorial charges such as detention, demurrage and storage, which totaled $8.6 million during the fourth quarter 2024, compared to $8.7 million one year earlier. Load volumes declined 15.3%, while the average operating revenue per load, excluding fuel surcharges, declined by 2.2% on a year-over-year basis. Fourth quarter 2024 operating losses in the intermodal segment were $(9.7) million compared to an operating loss of $(1.0) million during the same period last year. As a percentage of revenue, operating margin in the intermodal segment for the fourth quarter 2024 was (13.2)%, compared to (1.1)% one year earlier.

Trucking

Fourth Quarter 2024 Operating Revenues:  $83.8 million, 11.5% increaseFourth Quarter 2024 Operating Income:  $5.8 million, 6.9% operating margin

In the trucking segment, fourth quarter 2024 operating revenues increased 11.5% to $83.8 million, compared to $75.2 million for the same period last year. Fourth quarter 2024 trucking segment revenues included $22.8 million of brokerage services, compared to $30.0 million during the same period last year. Also included in our trucking segment revenues were $4.1 million in separately identified fuel surcharges during the fourth quarter 2024, compared to $5.6 million in fuel surcharges one year earlier. On a year-over-year basis, load volumes declined 17.0%; however, the average operating revenue per load, excluding fuel surcharges, increased 30.5%, which was driven primarily by our specialty, heavy-haul wind business. Income from operations in the fourth quarter 2024 was $5.8 million compared to $2.5 million during the same period last year. As a percentage of revenue, operating margin in the trucking segment for the fourth quarter 2024 was 6.9% compared to 3.3% during the same period last year.

Cash Dividend

Universal Logistics Holdings, Inc. also announced today that its Board of Directors has declared a cash dividend of $0.105 per share of common stock. The dividend is payable to shareholders of record at the close of business on March 3, 2025 and is expected to be paid on April 1, 2025.

Other Matters 

As of December 31, 2024, Universal held cash and cash equivalents totaling $19.4 million and $11.6 million in marketable securities. Outstanding debt at the end of the fourth quarter 2024 was $762.6 million and capital expenditures totaled $37.4 million

Universal calculates and reports selected financial metrics not only for purposes of our lending arrangements but also in an effort to isolate and exclude the impact of non-operating expenses related to our corporate development activities. These statistics are described in more detail below in the section captioned “Non-GAAP Financial Measures.”

Conference call:

We invite investors and analysts to our quarterly earnings conference call. 

Quarterly Earnings Conference Call Dial-in Details:

Time:

10:00 a.m. Eastern Time

Date:

Friday, February 7, 2025

Call Toll Free:

(800) 836-8184

International Dial-in:

+1 (646) 357-8785

A replay of the conference call will be available through February 14, 2025, by calling (888) 660-6345 (toll free) or +1 (646) 517-4150 (toll) and using encore replay code 40331#. The call will also be available on investors.universallogistics.com.

About Universal:

Universal Logistics Holdings, Inc. (“Universal”) is a holding company whose subsidiaries provide a variety of customized transportation and logistics solutions throughout the United States and in Mexico, Canada and Colombia. Our operating subsidiaries provide our customers with supply chain solutions that can be scaled to meet their changing demands. We offer our customers a broad array of services across their entire supply chain, including value-added, dedicated, intermodal and trucking services. In this press release, the terms “us,” “we,” “our,” or the “Company” refer to Universal and its consolidated subsidiaries.

Forward Looking Statements

Some of the statements contained in this press release might be considered forward-looking statements. These statements identify prospective information. Forward-looking statements can be identified by words such as: “expect,” “anticipate,” “intend,” “plan,” “goal,” “prospect,” “seek,” “believe,” “targets,” “project,” “estimate,” “future,” “likely,” “may,” “should” and similar references to future periods. Forward-looking statements are based on information available at the time and/or management’s good faith belief with respect to future events and are subject to risks and uncertainties that could cause actual performance or results to differ materially from those expressed in the statements. These forward-looking statements are subject to a number of factors that may cause actual results to differ materially from the expectations described. Additional information about the factors that may adversely affect these forward-looking statements is contained in Universal’s reports and filings with the Securities and Exchange Commission. Universal assumes no obligation to update forward-looking statements to reflect actual results, changes in assumptions or changes in other factors affecting forward-looking information except to the extent required by applicable securities laws.

 

UNIVERSAL LOGISTICS HOLDINGS, INC.

Unaudited Condensed Consolidated Statements of Income

(In thousands, except per share data)

Thirteen Weeks Ended

Year Ended

December 31,

December 31,

2024

2023

2024

2023

Operating revenues:

Truckload services

$

61,850

$

46,015

$

234,397

$

213,874

Brokerage services

25,545

58,132

181,259

244,024

Intermodal services

70,379

85,426

300,721

374,667

Dedicated services

77,821

85,541

344,210

343,543

Value-added services

229,536

115,806

785,448

486,031

Total operating revenues

465,131

390,920

1,846,035

1,662,139

Operating expenses:

Purchased transportation and equipment rent

100,320

127,779

482,948

571,213

Direct personnel and related benefits

174,871

130,775

583,251

542,779

Operating supplies and expenses

78,644

40,643

295,558

170,994

Commission expense

4,800

7,221

27,285

31,370

Occupancy expense

12,020

11,195

44,209

44,301

General and administrative

14,081

12,872

55,323

51,839

Insurance and claims

5,719

6,368

26,441

27,163

Depreciation and amortization

36,393

19,975

124,188

77,036

Impairment expense

3,720

Total operating expenses

426,848

356,828

1,642,923

1,516,695

Income from operations

38,283

34,092

203,112

145,444

Interest expense, net

(9,828)

(6,163)

(30,207)

(22,753)

Other non-operating income (expense)

(1,171)

722

837

1,608

Income before income taxes

27,284

28,651

173,742

124,299

Provision for income taxes

7,109

7,239

43,835

31,398

Net income

$

20,175

$

21,412

$

129,907

$

92,901

Earnings per common share:

Basic

$

0.77

$

0.81

$

4.94

$

3.53

Diluted

$

0.77

$

0.81

$

4.93

$

3.53

Weighted average number of common shares outstanding:

Basic

26,318

26,284

26,315

26,284

Diluted

26,358

26,301

26,348

26,308

Dividends declared per common share:

$

0.105

$

0.105

$

0.420

$

0.420

 

UNIVERSAL LOGISTICS HOLDINGS, INC.

Unaudited Condensed Consolidated Balance Sheets

(In thousands)

December 31,
2024

December 31,
2023

Assets

Cash and cash equivalents

$

19,351

$

12,511

Marketable securities

11,590

10,772

Accounts receivable – net

293,646

287,947

Other current assets

85,226

54,243

Total current assets

409,813

365,473

Property and equipment – net

742,366

561,088

Other long-term assets – net

635,553

326,962

Total assets

$

1,787,732

$

1,253,523

Liabilities and shareholders’ equity

Current liabilities, excluding current maturities of debt

$

215,756

$

189,727

Debt – net

759,085

381,924

Other long-term liabilities

165,868

149,674

Total liabilities

1,140,709

721,325

Total shareholders’ equity

647,023

532,198

Total liabilities and shareholders’ equity

$

1,787,732

$

1,253,523

 

UNIVERSAL LOGISTICS HOLDINGS, INC.

Unaudited Summary of Operating Data

Thirteen Weeks Ended

Year Ended

December 31,

December 31,

2024

2023

2024

2023

Contract Logistics Segment:

Average number of value-added direct employees

7,337

5,582

5,809

5,521

Average number of value-added full-time equivalents

57

205

88

450

Number of active value-added programs

90

71

90

71

Intermodal Segment:

Number of loads (a)

100,457

118,553

417,790

473,569

Average operating revenue per load, excluding fuel surcharges (a)

$

537

$

549

$

554

$

563

Average number of tractors

1,451

1,830

1,585

2,034

Number of depots

8

9

8

9

Trucking Segment:

Number of loads

36,068

43,468

155,288

178,036

Average operating revenue per load, excluding fuel surcharges

$

2,183

$

1,673

$

1,993

$

1,738

Average number of tractors

699

828

767

877

Average length of haul

394

399

334

390

(a)   Excludes operating data from freight forwarding division in order to improve the relevance of the statistical data related

        to our intermodal segment and improve the comparability to our peer companies.

 

UNIVERSAL LOGISTICS HOLDINGS, INC.

Unaudited Summary of Operating Data – Continued

(Dollars in thousands)

Thirteen Weeks Ended

Year Ended

December 31,

December 31,

2024

2023

2024

2023

Operating Revenues by Segment:

Contract logistics

$

307,357

$

201,347

$

1,129,658

$

829,574

Intermodal

73,095

86,874

308,744

382,610

Trucking

83,840

75,168

331,982

333,211

Other

839

27,531

75,651

116,744

Total

$

465,131

$

390,920

$

1,846,035

$

1,662,139

Income from Operations by Segment:

Contract logistics

$

39,094

$

32,079

$

219,084

$

127,752

Intermodal

(9,683)

(964)

(27,741)

1,604

Trucking

5,788

2,488

20,963

17,258

Other

3,084

489

(9,194)

(1,170)

Total

$

38,283

$

34,092

$

203,112

$

145,444

Non-GAAP Financial Measures

In addition to providing consolidated financial statements based on generally accepted accounting principles in the United States of America (GAAP), we are providing additional financial measures that are not required by or prepared in accordance with GAAP (non-GAAP). We present EBITDA and EBITDA margin, each a non-GAAP measure, as supplemental measures of our performance. We define EBITDA as net income plus (i) interest expense, net, (ii) income taxes, (iii) depreciation, and (iv) amortization. We define EBITDA margin as EBITDA as a percentage of total operating revenues. You are encouraged to evaluate these adjustments and the reasons we consider them appropriate for supplemental analysis.

In accordance with the requirements of Regulation G issued by the Securities and Exchange Commission, we are presenting the most directly comparable GAAP financial measure and reconciling the non-GAAP financial measure to the comparable GAAP measure. Set forth below is a reconciliation of net income, the most comparable GAAP measure, to EBITDA for each of the periods indicated:

Thirteen Weeks Ended

Year Ended

December 31,

December 31,

2024

2023

2024

2023

( in thousands)

( in thousands)

EBITDA

Net income

$

20,175

$

21,412

$

129,907

$

92,901

Income tax expense

7,109

7,239

43,835

31,398

Interest expense, net

9,828

6,163

30,207

22,753

Depreciation

29,198

16,844

102,688

64,365

Amortization

7,195

3,131

21,500

12,671

EBITDA

$

73,505

$

54,789

$

328,137

$

224,088

EBITDA margin (a)

15.8

%

14.0

%

17.8

%

13.5

%

(a)   EBITDA margin is computed by dividing EBITDA by total operating revenues for each of the periods indicated.

We present EBITDA and EBITDA margin because we believe they assist investors and analysts in comparing our performance across reporting periods on a consistent basis by excluding items that we do not believe are indicative of our core operating performance.

EBITDA has limitations as an analytical tool. Some of these limitations are:

EBITDA does not reflect our cash expenditures, or future requirements, for capital expenditures or contractual commitments;EBITDA does not reflect changes in, or cash requirements for, our working capital needs;EBITDA does not reflect the significant interest expense, or the cash requirements necessary to service interest or principal payments, on our debts;Although depreciation and amortization are non-cash charges, the assets being depreciated and amortized will often have to be replaced in the future, and EBITDA does not reflect any cash requirements for such replacements; andOther companies in our industry may calculate EBITDA differently than we do, limiting its usefulness as a comparative measure.

Because of these limitations, EBITDA and EBITDA margin should not be considered in isolation or as a substitute for performance measures calculated in accordance with GAAP. We compensate for these limitations by relying primarily on our GAAP results and only supplementally on EBITDA and EBITDA margin.

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SOURCE Universal Logistics Holdings, Inc.

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Sungrow Unveils Full-Scenario Solution to Address Emerging Global Energy Challenges

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HEFEI, China, April 27, 2026 /PRNewswire/ — Sungrow, the globally leading PV inverter and energy storage system (ESS) provider, presented its full-scenario solution at Sungrow GRES (Global Renewable Energy Summit) 2026 on April 24th, outlining how integrated energy solutions can address the surging power demands and structural challenges facing industries worldwide.

Sectors such as mining & microgrid, hydrogen production, and EV charging are expanding at an unprecedented speed, with power supply becoming increasingly critical. According to third-party analysis, combined annual electricity demand from these sectors is expected to reach 4,000 TWh by 2030, while the power costs have already become a major operational challenge.

Despite a shared demand for reliable and affordable electricity, each industry faces unique pain points. Additionally, the wide divergence in operating environments, grid strength, load conditions, and power quality requirements underscores the need for scenario-specific energy solutions. Sungrow believes that premium, customized energy solutions are essential to addressing the diverse needs of different scenarios.

Customized Designs for Full-Scenario Applications
AIDC Scenario
In the digital era, rapid advances in AI are driving a surge in data center power demand, calling for a next-generation power supply architecture defined by high efficiency, high density, and strong resilience. Leveraging its expertise in power electronics and renewable energy, Sungrow entered the AIDC (Artificial Intelligence Data Center) sector last year with a comprehensive grid-to-chip solution. This year, Sungrow will launch a dedicated SST (Solid-State Transformers) solution for data centers, significantly reducing footprint while improving efficiency. Sungrow will also integrate grid-forming technology in AIDC ESS to mitigate grid disturbances and enhance system stability.

Mining Microgrid Scenario
Most mines are located in remote areas with limited grid access, complex loads, and strict power stability requirements, making energy supply a significant challenge. Sungrow addresses this with an integrated PV–wind–storage–EV charger–controller solution, reducing energy costs by 20–50% compared with a diesel generator. Given the variability of mining loads, Sungrow leverages advanced simulation capabilities to deliver tailored solutions with optimized equipment configurations, ensuring a reliable power supply and reduced CAPEX. Moreover, a five-level progressive protection system further safeguards stable operations under extreme conditions.

PV-ESS-EV Charging Integrated Scenario
Many EV charging projects suffer from poor coordination among system components, resulting in underperformance and reduced returns. Sungrow addresses this challenge with a one-stop, fully integrated solution that enables deep synergy across equipment and incorporates AI-driven operations, increasing overall revenue by more than 50%. Meanwhile, grid-forming technology has been extended to C&I applications to mitigate grid fluctuations caused by large-scale ultra-fast charging. In addition, Sungrow’s systems enable seamless integration with VPPs (Virtual Power Plants) through unified interfaces, unlocking greater value through diversified, future-ready revenue streams.

Hydrogen Production Scenario
In hydrogen production applications, Sungrow optimizes equipment configuration, reducing CAPEX by over 20% through PV–wind–storage–hydrogen integration and system-level simulation. In parallel, PV–storage–hydrogen DC coupling and flexible production technologies enhance energy efficiency and lower electricity costs by more than 10%.

Powering the Next Phase of Energy Transition
Renewable energy is shifting from a supplementary resource to a primary power source. This transition drives demand for premium energy solutions built on multi-energy integration for cost-efficient power, systematic grid-forming technologies for enhanced stability, and customized designs tailored to diverse scenarios. Sungrow believes that the deep integration of premium products and proven expertise is key to delivering truly scenario-adapted solutions.

Looking ahead, Sungrow will continue to build a more flexible, resilient, and sustainable energy landscape, helping industries meet growing energy demand and accelerate the transition to a low-carbon future.

About Sungrow
Sungrow, a global leader in renewable energy technology, has pioneered sustainable power solutions for over 29 years. As of Dec 2025, Sungrow has installed over 1000 GW of power electronic converters worldwide. The company is recognized as the world’s most bankable PV inverter and energy storage company (BloombergNEF). Its innovations power clean energy projects across the globe, supported by a network of 520 service outlets guaranteeing excellent customer experiences. At Sungrow, we’re committed to bridging to a sustainable future through cutting-edge technology and unparalleled service. For more information, please visit: www.sungrowpower.com/en

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Sumsub Recognized as Leader in Chartis RiskTech Quadrant for Enterprise Fraud Solutions 2026

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Building on consistent Chartis recognition across fincrime, identity, and compliance reports for the third consecutive year

LONDON, April 27, 2026 /PRNewswire/ — Sumsub, a global verification and anti-fraud leader, has been recognized as a Category Leader in the Chartis RiskTech Quadrant® for Enterprise Fraud Solutions* 2026. The report evaluates vendors based on the completeness of their offering and its market potential, positioning Sumsub among the top providers addressing increasingly sophisticated fraud threats faced by enterprises worldwide.

The 2026 recognition builds on a consistent track record in Chartis research. In 2024, Sumsub was acknowledged in the same category, as well as received two further recognitions as a Category Leader in RiskTech Quadrant for AML Transaction Monitoring Solutions and for its Best-in-Class Capabilities for Application Fraud and Identity Risk. In 2025 Sumsub was named Winner in Chartis Financial Crime and Compliance 50. Together, these placements reflect Sumsub’s sustained performance across identity verification, fraud prevention, and compliance.

“Sumsub has shown itself to be a strong cross-functional player, with Category Leader, Enterprise Solution and Best of Breed positions respectively in our Enterprise, Fraud Platforms, and Payment Fraud RiskTech Quadrants,” said Phil Mackenzie, Senior Research Principal at Chartis. “Its identity-centric approach is a clear differentiator, combining identity signals with performant real-time fraud signals – making it particularly appropriate for digital-first financial institutions and cross-border use cases.”

“Being recognized again as a Category Leader by Chartis reflects our ongoing focus on delivering reliable, scalable solutions that help businesses stay ahead of evolving risks”, added Andrew Sever, CEO and co-founder of Sumsub. “As fraud is becoming more complex and AI-driven, with the share of sophisticated multi-step attacks having increased by 180% over 2024-2025, we remain committed to equipping companies with the tools they need to safeguard trust, meet regulatory requirements, and grow securely.”

Sumsub’s recognition is underpinned by its advanced Fraud Prevention solution, which combines AI-powered anomaly detection, device intelligence, and behavior monitoring to identify and stop fraud across the entire user journey in real time. Alongside its technology offering, the company invests in industry education through the Sumsub Academy: its recently-launched Fraud Prevention course equips risk and compliance professionals with practical knowledge and frameworks to combat evolving fraud threats.

To learn more about 2025-2026 fraud trends and predictions, feel free to check the latest edition of Sumsub Identity Fraud Report here: https://sumsub.com/fraud-report-2025/.

Chartis Research is a leading provider of research and analysis on the global market for risk technology. Its RiskTech Quadrant® reports are widely regarded as an industry benchmark, offering an independent assessment of vendors’ capabilities, market presence, and strategic direction across key risk and compliance categories.

To access the full Chartis RiskTech Quadrant® for Enterprise Fraud Solutions 2026 report, please go to their website.

*Enterprise Solutions Description:

The Enterprise Solutions category covers vendors that deliver scalable platforms capable of supporting fraud and financial crime risk management across large, complex financial organizations. These solutions typically cover data ingestion, analytics, and case management within a unified architecture, enabling controls across multiple business lines, geographies, and channels. Key differentiators include coverage of fraud typologies (including advanced or proprietary techniques, behavioral modelling and libraries of pre-packaged rules), modelling and testing capabilities, and the overall infrastructure of the solution including deployment options, flexible workflow and case management.

About Sumsub

Sumsub is a leading full-cycle verification platform that enables fraud-free, scalable compliance. Its adaptive, no-code solution covers everything from identity and business verification to ongoing monitoring—quickly adjusting to evolving risks, regulations, and market demands.

Recognized as a Leader by Gartner, Forrester, and IDC, Sumsub combines seamless integration with advanced fraud prevention to deliver industry-leading performance.

Over 4,000 clients—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo—trust Sumsub to streamline verification, prevent fraud, and drive growth. The platform’s methodology follows leading global AML standards and regulations, and Sumsub has extensively engaged with leading research and public institutions like the UN, Statista, and INTERPOL.

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TeamViewer Advances Toward Autonomous Endpoint Management: Tia Now Generates Automations From Customers’ Own Proven Fixes

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LONDON, April 27, 2026 /CNW/ — TeamViewer today introduced AI-driven scripting for Tia (TeamViewer Intelligent Agent) at the Gartner Digital Workplace Summit 2026 in London. Building on more than one million AI session summaries produced since launch, Tia can now learn from an organization’s support history and turn resolved issues into ready-to-run automations, giving IT teams a faster, more consistent path to standardizing proven fixes. The release marks an important milestone in TeamViewer’s Autonomous Endpoint Management (AEM) roadmap.

The new capabilities address one of IT’s most persistent inefficiencies: even when issues are resolved, the applied fixes are rarely captured in a way that prevents the same problem from recurring. Tia now tackles this in two connected steps: First, it draws on AI insights from real support sessions to ground its troubleshooting recommendations in an organization’s actual support history and context, surfacing proven remediation steps from past sessions rather than relying on general knowledge. From there, IT teams can choose to turn any resolved session into a script that Tia generates based on the documented remediation steps. The automation is then ready for the team to review and refine before deploying it to selected devices or device groups.

The release reflects how TeamViewer is building out its AEM vision in stages through TeamViewer ONE, its unified digital workplace platform: from secure remote support and real-time endpoint observability to in-session AI expert augmentation and knowledge capture, and now to AI-driven automations grounded in proven fixes. Each resolved incident makes the next one easier to prevent, as AI sessions and endpoint telemetry combine to surface recurring patterns across the IT environment. Where remote support platforms, DEX tools, and RMM solutions each address parts of this challenge in isolation, Tia connects them, grounding every automation in verified remediation steps drawn from the customer’s own support history and relevant context.

“IT teams are under pressure to do more with the resources they have, and too much of their time is still spent resolving the same issues over and over,” said Mei Dent, Chief Product & Technology Officer, TeamViewer. “Tia’s new capabilities mean that every resolved incident becomes an asset: one that can be tested, deployed, and used to protect other devices from the same disruption. That is what consistent, scalable IT operations en route to AEM looks like in practice.”

TeamViewer is unveiling the innovation at the Gartner Digital Workplace Summit 2026 in London, where the company is also presenting two sessions: “Building the Autonomous Workplace with a DEX Knowledge Layer” on April 28, and “The Top 3 DEX Myths Sabotaging Your Digital Strategy” on April 27. Attendees can visit TeamViewer at Expo Booth 207 or the Engagement Zone in the foyer on Level 1.

About TeamViewer

TeamViewer provides a Digital Workplace platform that connects people with technology – enabling, improving and automating digital processes to make work work better.

In 2005, TeamViewer started with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 635,000 customers across industries rely on TeamViewer to optimize their digital workplaces – from small to medium sized businesses to the world’s largest enterprises – empowering both desk-based employees and frontline workers.

Organizations use TeamViewer’s solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance – leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis and the rise of new technologies, TeamViewer’s solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction.

The company is headquartered in Göppingen, Germany, and employs around 1,900 people globally. In 2025, TeamViewer achieved a revenue of around EUR 768 million. TeamViewer SE (TMV) is listed at Frankfurt Stock Exchange and belongs to the SDAX. Further information can be found at www.teamviewer.com.

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SOURCE TeamViewer Germany GmbH

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