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Singapore SMEs expect to face multiple business challenges in 2025, with over half expecting AI to significantly impact business productivity, finds QBE Singapore annual SME survey

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Two-thirds of survey respondents say increased costs and reduced profitability is a challenge, with over half seeing reduced customer spending and financial challenges.To meet these issues, most are rolling out a variety of measures, including the deployment of artificial intelligence (AI) to bolster business productivity.While AI is having a positive impact, risks loom, say one-third of respondents. Exacerbating these concerns, Singapore SMEs are less informed about cyber risks, with knowledge in this area declining over the past year.SMEs are spending less on cyber insurance despite a rise in the number of cyber events experienced by these businesses.

SINGAPORE, Feb. 17, 2025 /PRNewswire/ — QBE Insurance today announced key findings from its annual QBE Singapore SME Survey. Conducted between December 2024 and January 2025, 600 decision-makers gave their views on a wide range of business risks and opportunities, including the impact of artificial intelligence and cyber risks, and their readiness for insurance digitalisation.

Foremost among this year’s findings is how today’s top business challenges are being acutely felt by many more Singapore SMEs than before. This year, two-thirds (66%) of survey respondents find increased costs and reduced profitability their number one business challenge, versus just half last year. Likewise, 56% are concerned with growing sales and reduced customer spending today, compared to 40% 12 months ago. Regarding company finances in areas like managing cash flow and access to funding, 51% are experiencing difficulties, in comparison to 36% found in 2024’s survey.

Accordingly, the economic outlook for the next 12 months is less positive than a year ago. Only 52% of respondents believe this year will be better than the past 12 months, versus 60% last year. Some 70% feel that increasing operating costs will impact the economy negatively, while 60% feel rising inflation and a GST increase will also impact the economy. SME executives are similarly downbeat about the performance of their respective businesses: in the 2024 survey, 62% of respondents believed sales during the ensuing year would be better, compared to 55% this year.

“While there is much concern over the state of the economy and their own prospects in the future, businesses aren’t standing still,” said Shun Quan Goh, Head, Underwriting, Retail & SME, QBE Singapore. “The proportion of respondents taking action to tackle today’s conditions has increased. This is notably the case with cost control, diversification of customer base, and business streamlining — some 70%, 49%, and 40% of respondents having acted on these fronts to ensure business viability.”

SMEs adopting AI in business productivity drive

Over half (52%) of respondents said AI has a significant impact on business productivity, up from 49% a year earlier. Of note, 55% of survey respondents don’t believe AI will replace jobs in their respective companies.  

While SMEs are upbeat about the current and future trajectory of AI, they are also wary of the risks the technology poses. Some 34% said it presents a threat to business activity — up from 30% last year.

Concern for the top AI risks among SME professionals is significantly more widespread than in previous years. The threat of AI replacing jobs was cited by 68% of respondents, versus just 17% last year — around 25% of Singapore SMEs foresee jobs in customer service, finance and accounting to be fully replaced by AI within three years, while 22% expect roles in routine manual work and labour-intensive tasks to be fully replaced after six years. In addition, 66% of SME leaders have AI-related privacy concerns in contrast just 10% in 2024; and 51% are anxious about AI-linked security breaches, compared to 15% a year earlier.

While awareness of the pitfalls of AI is on the rise, knowledge of cyber risks is declining: just 40% of Singaporean SMEs believe they are fully informed of the risks, down from 47% a year earlier. This may be one reason behind the proportion of businesses experiencing a slight increase in cyber events, from 25% to 27% year-on-year.

SMEs are actively seeking solutions to meet cyber threats across a wide range of measures. However, these don’t include insurance, where the proportion of businesses covered has dropped from 38% to 36%. Of the 68% of respondents who do not have any form of cyber insurance, 51% would consider purchasing it, while 15% would categorically not consider it. The top reasons behind this stance include cost; the fact that their business doesn’t store data; and the perceived low impact of such events on their businesses.

“While local SMEs are aware of their knowledge gap on cyber risks, they are still not compelled to purchase insurance, on the basis of cost control. Though a worrying trend, given increased technology dependencies, we believe insurers like us can still add value to the SME community by providing tools that assist them with risk mitigation in the current cyber risk landscape,” added Mr. Goh.

An omnichannel customer experience is still preferred

Despite cyber concerns, an omnichannel customer journey that fuses offline and online touchpoints remains the preferred purchasing option by Singapore SMEs. In line with last year’s survey findings, some 65% prefer buying offline (2024: 66%), while 35% prefer online (2024: 34%). In the offline space, use of agents as the preferred channel is up (2025: 29%; 2024: 27%), while the use of broker (2025: 13%; 2024: 16%) and bank (2025: 10%; 2024: 14%) channels are both down. In the online area, online-direct is up (2025: 22%; 2024: 18%), yet the online-aggregator channel is down (2025: 13%; 2024: 16%).

Notably, reliance on agents and brokers across the end-to-end insurance buying journey has increased across all touch points, except when asking questions. As such, 73% of SMEs prefer an insurance package tailored to their unique needs, covering multiple business risks — while 27% want individual products that cover specific business risks.

“Businesses that are able to successfully upskill their current workforces with the abilities to operate and oversee AI will reap the many rewards the technology offers now and in the future. The proliferation of AI is not about replacing people with machines, but rather, about adapting our workforces to meet this new paradigm,” said Ronak Shah, CEO of QBE Singapore. “That SMEs continue to embrace an omnichannel buying experience underscores how policyholders acknowledge that the future of conducting business is humans harnessing technology – transforming both insurance and customer experiences, and the risks as well as benefits associated with its usage.”

Appendix: Singapore-Hong Kong SAR SME survey: Business outlook summary

For results of a similar survey conducted with Hong Kong SMEs, please visit this link.

2025 vs. 2024 results

Singapore

Hong Kong SAR

Top 5 business challenges

(2025: 2024)

1)      Increasing costs / reduced profitability (66% : 50%)

2)      Sales growth / reduced customer spending (56% : 40%)

3)      Finances (cash flow, funding, investments, forex etc.) (51% : 36%)

4)      Growing the business (50% : 36%)

5)      Increasing competition (50% : 39%)

1)      Increasing costs / reduced profitability (59% : 40%)

2)      Staff acquisition and retention / labour shortage (50% : 39%)

3)      Finances (cash flow, funding, investments, forex etc.) (49% : 34%)

4)      Economic uncertainty and financial resilience / economic downturn (47% : 30%)

5)      Shortage of orders / business decline / closing down (46% : 33%)

 

Top 5 business concerns

(2025: 2024)

1)      Cost of running the business (62% : 39%)

2)      Getting new customers / keeping customers (55% : 37%)

3)      Long-term profitability (53% : 34%)

4)      Cost of staff (48% : 33%)

5)      Possible economic downturns in Singapore or other countries (48% : 29%)

1)      Cost of running the business (46% : 35%)

2)      Possible economic downturns in Hong Kong or other countries (41% : 27%)

3)      Long-term profitability (39% : 30%)

4)      Shifting to a sustainable business model (39% : 30%)

5)      Consolidating services (39% : 33%)

Business outlook

(2025 : 2024)

Economic confidence

•         Better (52% : 60%)

•         Unchanged (26% : 22%)

•         Worse (22% : 18%)

Business sales outlook

•         Increase (55% : 62%)

•         Unchanged (29% : 25%)

•         Decrease (17% : 13%)

Economic confidence

•         Better (64% : 70%)

•         Unchanged (19% : 14%)

•         Worse (17% : 16%)

Business sales outlook

•         Increase (65% : 70%)

•         Unchanged (21% : 20%)

•         Decrease (14% : 10%)

About QBE Singapore

Present in Singapore for more than a century, QBE Insurance (Singapore) Pte Ltd, a general insurance and reinsurance company, is the Republic’s oldest registered Australian company.

Established in 1891, QBE Singapore is a trusted provider of specialist expertise and professional insurance services. Our insurance specialists develop leading-edge products that are client-focused, delivering cover tailored to deal with everything from complex risks to more simple and straightforward insurance needs.

QBE Insurance (Singapore) Pte Ltd is part of the QBE Insurance Group which is listed on the Australian Securities Exchange and headquartered in Sydney. To learn more about QBE Singapore, please visit www.qbe.com/sg

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SOURCE QBE Singapore

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TELUS transforms legacy telecommunications site into 195 new homes for Nanaimo

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Across Canada, demand for rental housing continues to outpace supply. TELUS Living is helping address this challenge by transforming existing TELUS properties into smart, sustainable homes in communities where new housing is needed most.

NANAIMO, BC, July 23, 2026 /CNW/ — TELUS Living today opened a new 195-home purpose-built rental community in downtown Nanaimo, transforming a former telecommunications property into smart, sustainable housing that helps address one of Canada’s most pressing challenges: increasing rental supply in growing communities. Located at 235 Wallace St, the multi-storey, mixed-use build features 195 purpose-built rental units, providing much-needed housing supply to downtown Nanaimo, while thoughtfully honouring the city’s unique coastal identity and heritage.

The Nanaimo development is part of TELUS’ long-term strategy to repurpose legacy telecommunications infrastructure into purpose-built rental housing as the company modernizes its network and completes the transition from copper to PureFibre technology. The Nanaimo community joins TELUS Living’s growing portfolio of developments that are transforming underutilized TELUS properties into housing across Canada.

“The Nanaimo development represents exactly what TELUS Living stands for by providing purpose-built rental housing tailored to the specific needs of the community it serves. We’ve designed 235 Wallace St with Nanaimo’s unique character in mind, offering a curated lifestyle that blends a climate-conscious, Zero Carbon Design approach with top-tier wellness and smart-tech amenities,” said Manasweeta Bhatia, Vice President of Corporate Real Estate at TELUS. “We shape every TELUS Living project by listening to the community, understanding its unique identity and design needs, and building accordingly. Its central downtown location and proximity to both Vancouver Island University and Nanaimo Regional General Hospital also position it as an ideal home for students, educators, and healthcare workers seeking modern, connected living.”

“More housing and good jobs are a win-win for downtown Nanaimo,” said Sheila Malcolmson, MLA for Nanaimo-Gabriola Island. “Adding to the approximately 1,500 affordable homes our B.C. government has completed and underway in Nanaimo, it’s great to see TELUS stepping up with 195 new units. It’s been great to see hundreds of construction and indirect jobs in town, and I can’t wait to see folks move into their new homes.”

“I’m thrilled to see a new rental option in downtown Nanaimo, and especially excited that this conversion was made with sustainability and active transportation in mind,” said George Anderson, MLA for Nanaimo-Lantzville. “Ensuring everyone can find homes they can afford in the communities they love requires creative approaches, and I hope to see more creativity like this in the future.”

“I’m delighted to celebrate the opening of TELUS Living Nanaimo, a landmark project that strengthens our downtown as a vibrant, inclusive place to live,” said Leonard Krog, Mayor of Nanaimo. “This partnership between the City of Nanaimo, our community, and TELUS demonstrates what’s possible when we work together toward shared goals. The addition of nearly 200 diverse housing options is exactly what our city needs, and we’re excited about the positive impact this will have on our community. TELUS’ commitment to our city and investment in our future will contribute to Nanaimo’s economic and social vitality.”

Situated within walking distance of downtown’s vibrant cafes, eclectic Old City Quarter, the iconic Harbourfront Walkway, and a short transit ride from Vancouver Island University and Nanaimo Regional General Hospital, the development is architecturally designed to blend classic and contemporary exterior elements. Curated for modern living, the community offers an expansive suite of indoor and outdoor social amenities alongside street-level retail and public art contributions.

Project Highlights:

Smart-Enabled Living: Powered by the TELUS PureFibre network, the custom TELUS Living App provides keyless entry, smart climate control, leak detection, parcel notifications, visitor management, and amenity bookings.Social & Wellness Amenities: Features a rooftop deck with an outdoor kitchen, BBQs, and panoramic views, alongside a state-of-the-art fitness centre and resident lounge.Pet & Active Lifestyle Ready: Equipped with a dedicated children’s outdoor play area, outdoor bark park and pet care station, secure underground parking, bike storage and maintenance facilities.Premium Functional Interiors: Studio to three-bedroom layouts include private balconies, individual A/C with Energy Recovery Ventilators (ERVs) for optimal air quality, Samsung SmartThings appliances, and in-suite laundry.Gold-Standard Sustainability: Sets a Vancouver Island benchmark aligned with Zero Carbon Design standards and Salmon-Safe development guidelines that actively protects local ecosystems.

This opening marks a significant milestone in TELUS Living’s mission to transform existing real estate holdings into purpose-built rentals that bridge the housing gap with smart, sustainable, and community-focused developments. As TELUS completes its transition from legacy copper to advanced fibre networks, the company is transforming its historic central offices–which once served as the backbone of B.C.’s phone system–into vibrant, smart, purpose-built rental communities. TELUS Living is breathing new life into these properties to help address Canada’s housing crisis. For more details on TELUS Living Nanaimo or to view available floor plans, please visit telusliving.com/nanaimo.

About TELUS

TELUS (TSX: T, NYSE: TU) is a world-leading communications technology company operating in more than 45 countries and generating over $20 billion in annual revenue with more than 17 million customer connections through our advanced suite of broadband services for consumers, businesses and the public sector. We are committed to leveraging our technology to enable remarkable human outcomes. TELUS is passionate about putting our customers and communities first, leading the way globally in client service excellence and social capitalism. TELUS Health is enhancing approximately 170 million lives across 200 countries and territories through innovative preventive medicine and well-being technologies. TELUS Agriculture & Consumer Goods utilizes digital technologies and data insights to optimize the connection between producers and consumers. TELUS Digital specializes in digital customer experiences and future-focused digital transformations that deliver value for their global clients. Guided by our enduring ‘give where we live’ philosophy, TELUS continues to invest in initiatives that support education, health and community well-being. In 2023, we launched the TELUS Student Bursary, which strives to ensure that every young person in Canada who wants a postsecondary education has the opportunity to pursue one. To date, the program has distributed over $6 million in bursaries to 2,000 students and counting. Since 2000, TELUS, our team members and retirees have contributed $1.85 billion in cash, in-kind contributions, time and programs, including 2.5 million days of service–earning TELUS the distinction of the world’s most giving company.

For more information, visit telus.com.

For more information, please contact:
Brandi Rees
TELUS Public Relations
brandi.rees@telus.com 

SOURCE TELUS Communications Inc.

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Award-Winning Author Euran Daniels to Deliver Opening Keynote at International Nevus Outreach Conference, Unveiling New $100,000 Global Initiative to Advance CMN Research and Awareness

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ORLANDO, Fla., July 24, 2026 /PRNewswire/ — Award-winning author, entrepreneur, and Congenital Melanocytic Nevus (CMN) advocate Euran S. Daniels will deliver the opening keynote address at the 2026 Nevus Outreach International Conference on Sunday, July 26, 2026, at 1:00 p.m. at the Renaissance Orlando at SeaWorld®.

Launching the conference under this year’s theme, “Amplify,” Daniels will share his personal journey of living with CMN for more than 50 years and challenge attendees to transform awareness into meaningful action through hope, advocacy, and research.

During his keynote, Daniels will unveil a new global initiative aimed at expanding awareness and inspiring greater support for CMN research. The initiative will encourage individuals, healthcare organizations, corporations, and philanthropists to join a collaborative effort to improve the lives of those affected by this rare skin condition.

“For more than fifty years, I’ve lived with a visible mark that became my purpose,” said Daniels. “My hope is that every person leaves this conference believing they can make a difference by amplifying hope, supporting research, and leaving a positive impact on the lives of others.”

CMN is a rare skin condition present at birth that, in its larger forms, affects approximately 1 in every 20,000 births. Individuals living with CMN may face complex medical challenges, including an increased risk of melanoma, multiple surgeries, and the emotional impact of living with a visible difference.

Daniels’ keynote will focus on three powerful messages: You’re Not Alone. Live Your Life. Leave Your Mark.Through his story of resilience and leadership, he hopes to inspire families, advocates, researchers, and community leaders to work together to create greater awareness and opportunity for those living with CMN.

Media are invited to attend the keynote address to learn more about this initiative. 

For more information, visit www.EuranDaniels.com or to support CMN research, visit www.nevus.org/joineuran.

Media Contact:
Media Relations – Fanisha Love (910) 262-3439
Email: info@danielscompany.com
Website: www.EuranDaniels.com

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SOURCE Daniels Company

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Immigration Desk Shares Guidance for Entrepreneurs and Foreign Businesses Planning US Expansion in 2026

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NEWTON, Mass., July 24, 2026 /PRNewswire/ — Immigration Desk is highlighting key immigration considerations for entrepreneurs, investors, and foreign-owned companies looking to establish or expand a presence in the United States, as interest in cross-border growth continues alongside evolving visa procedures and compliance expectations. The firm noted that many business owners plan with a general goal of opening a US office,  only to be met by a system that favors careful planning and documentation. 

Immigration planning often intersects with business planning, with company structure, ownership percentage, funding sources, job roles, and operational timelines influencing the pathways available and evidence required. A viable business plan alone often isn’t enough, and applicants must also meet specific legal definitions tied to visa categories. Those definitions, however, can differ significantly depending on the route pursued.

“Business immigration is not a single form or a single standard,” said Anu Gupta, attorney at Immigration Desk. “Entrepreneurs and foreign businesses often come to the process thinking in terms of growth goals like opening a location, hiring, and launching a product. However, the immigration system asks for detailed proof of role, eligibility, and structure. Planning early helps align those two realities and avoids last-minute surprises.”

Immigration Desk notes that entrepreneurs and foreign businesses typically evaluate options based on the nature of the US activity and the individual’s role. For some, the relevant question is whether a company can transfer an executive, manager, or specialized employee to a US office under an intracompany framework, particularly when the business can document a qualifying relationship between entities.

For others, the analysis may focus on investment-based categories where the applicant is actively directing and developing a US enterprise. In still other cases, founders may explore categories that emphasize extraordinary ability, research-based work, or employer sponsorship, depending on the individual’s background and the company’s needs.

L-1 and E-2 Visas: Pathways for Multinational Companies and Investors

For companies evaluating intracompany transfers, the L-1 visa provides a structured pathway for multinational businesses to bring executives, managers, or employees with specialized knowledge to a U.S. office — including newly established entities. Immigration Desk notes that L-1 cases require careful documentation of the qualifying relationship between the foreign and U.S. companies, as well as a clear demonstration of the applicant’s role and seniority. For new U.S. offices in particular, USCIS applies additional scrutiny to whether the operation is sufficiently established to support the position being petitioned.

The E-2 treaty investor visa offers a separate route for entrepreneurs from qualifying treaty countries who are making a substantial investment in and actively directing a U.S. enterprise. While the E-2 does not require a minimum investment threshold, Immigration Desk emphasizes that the investment must be proportional to the nature of the business and at risk in a commercial sense — factors that require careful structuring and documentation from the outset. Unlike some other business visa categories, the E-2 does not provide a direct path to permanent residency, which means founders relying on it should also plan for long-term status options early in the process.

The firm also points to a recurring challenge for growth-stage companies: staffing. Employer-sponsored visas can involve strict timing, evolving agency practices, and in some categories, annual numerical limits. In recent years, many employers have sought clarity on how to plan around the H-1B cap and lottery cycle, particularly when hiring needs don’t align neatly with government filing windows.

While the H-1B category remains widely used for specialized professional roles, Immigration Desk emphasizes that businesses should treat it as one part of a broader hiring and compliance plan rather than a single solution, especially when role definitions, worksite compliance, and documentation requirements are central to adjudication.

“People often focus on the name of a visa category, but the practical work is in the documentation and the operational reality behind the petition,” Gupta added. “For businesses, that means understanding what the government expects in terms of job duties, business activity, and the evidence that supports eligibility. For entrepreneurs, it can mean clarifying ownership, funding, and what day-to-day leadership looks like in a way that is consistent and well documented.”

Immigration Desk also notes that immigration planning frequently involves risk management. Businesses may need to consider how quickly a US operation must become functional, what happens if timelines shift, and how to maintain continuity if a petition is delayed or requires additional review. For founders, the concerns often include whether a pathway supports both business operations and personal stability, including travel, family planning, and long-term status options.

The firm cautions that immigration outcomes depend on individualized facts and that what works for one company may not apply to another. However, the most consistent problems, like incomplete timelines, inconsistent documentation, unclear roles, and last-minute filings, are completely avoidable. In response to those issues, Immigration Desk encourages business owners to approach US immigration as a phased process that begins with strategy and thorough preparation, with an operational plan for compliance after arrival.

For more information, please refer to the company’s website.

Immigration Desk
704 Walnut Street Newton, MA 02459
1-800-688-7892
https://immigrationdesk.com/
clients@ImmigrationDesk.com 

At Immigration Desk, attorney Anu Gupta and her team have helped thousands of entrepreneurs, investors, and multinational companies navigate complex immigration matters. With more than 40 years of combined experience and over 10,000 immigration cases handled, the firm has developed a reputation for careful preparation and strategic case planning. Whether you are a startup founder, a multinational executive, or an investor seeking to establish a presence in the United States, Immigration Desk can help you determine the most effective immigration strategy for your situation.

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SOURCE Immigration Desk

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