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Recon Technology, Ltd Reports Financial Results for the First Six Months of Fiscal Year 2025

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BEIJING, March 31, 2025 /PRNewswire/ — Recon Technology, Ltd (NASDAQ: RCON) (“Recon” or the “Company”), a China-based independent solutions integrator in the oilfield service and environmental protection, electric power and coal chemical industries, today announced its financial results for the first six months of fiscal year 2025.

First Six Months of Fiscal 2025 Financial Highlights:

Total revenue decreased to RMB42.1 million ($5.8 million) for the six months ended December 31, 2024, from RMB45.3 million ($6.2 million) for the same period in 2023.

Gross profit increased to RMB13.4 million ($1.8 million) for the six months ended December 31, 2024, from RMB12.1 million ($1.7 million) for the same period in 2023.

Gross margin increased to 31.7% for the six months ended December 31, 2024 from 26.7% for the same period in 2023.

Net loss was RMB20.7 million ($2.8 million) for the six months ended December 31, 2024, a decrease of RMB2.4 million ($0.3 million) from net loss of RMB23.1 million ($3.2 million) for the same period of 2023.

For the Six Months Ended

December 31,

(in RMB millions, except earnings per share; differences due

 to rounding)

2024

2023

Increase /(Decrease)

Percentage Change

Revenue

RMB

42.1

RMB

45.3

RMB

(3.2)

(7.0)

%

Gross profit

13.4

12.1

1.3

10.3

%

Gross margin

31.7

%

26.7

%

18.7

%

Net loss

(20.7)

(23.1)

(2.4)

(10.3)

%

Net loss per share – Basic and diluted

(2.29)

(8.27)

5.98

(72.3)

%

 

Management Commentary

Mr. Shenping Yin, Founder and CEO of Recon, said, “For the six months ended December 31, 2024, our oilfield customers’ production continued to increase, and demand for our automation and oilfield specialized equipment also increased, with corresponding revenue and gross profit both rising and improving. However, our revenue as a whole declined slightly due to fluctuations in demand from some of our new businesses and customers. We anticipate a steady rebound in our business and operating quality, particularly in our two core segments: digital solutions and oilfield environmental protection. As China’s oil service companies are in a stage of development driven by customers’ rising demand for stable production and supply and technology upgrades, we will continue to increase our investment in technology and continue to improve our long-term corporate competitiveness. In addition, our ongoing project to build a chemical recycling plant for low-value plastics made a significant breakthrough during the period. We have successfully obtained the necessary qualifications for the production and commencement of construction of the plant, which is scheduled to begin in April 2025 and enter the formal production phase in the second half of 2025.”

First Six Months Fiscal 2025 Financial Results:

Revenue

Total revenues for the six months ended December 31, 2024 were approximately RMB42.1 million ($5.8 million), a decrease of approximately RMB3.2 million ($0.4 million) or 7.0% from RMB45.3 million ($6.2 million) for the same period in 2023.

 Revenue from automation product and software increased by RMB3.4 million ($0.5 million) or 19.2%. For the six months ended December 31, 2024, the increase in revenue from automation products and software is primarily due to the growing market demand for automated operations.

Revenue from equipment and accessories decreased by RMB2.2 million ($0.3 million) or 12.2%. For the six months ended December 31, 2024, revenues from the heating furnace category increased by RMB1.9 million compared to the same period in 2023, driven by our oilfield customers’ expanded production capacity. Revenues from equipment used in the offshore oilfield category decreased by RMB3.3 million, primarily due to reduced demand from our customers. We anticipate an overall increase in revenues from offshore customers in 2025.

Revenue from oilfield environmental protection decreased by RMB5.3 million ($0.7 million) or 66.2%, primarily due to the expiration of Gansu BHD’s hazardous waste operation permit during the six-month period ending December 31, 2024. As a result, no revenue was recorded. The company is currently engaged in the active application process for the renewal of relevant qualifications. Besides, some customers request and we agreed to a lower price for a portion of our wastewater business in order to establish a long-term relationship, resulting in a decrease in revenue from that portion of the business.

Revenue from platform outsourcing services increased by RMB1.0 million ($0.1 million) or 53.7%. The increase was mainly due to the rise in transaction volumes of diesel users and the higher settlement rates with freight trading platforms clients.

Cost of revenue

Cost of revenues decreased from RMB33.2 million ($4.5 million) for the six months ended December 31, 2023 to RMB 28.7 million ($3.9 million) for the same period in 2024.

For the six months ended December 31, 2023 and 2024, cost of revenue from automation product and software was approximately RMB14.0 million and RMB12.4 million ($1.7 million), respectively, representing a decrease of approximately RMB1.6 million ($0.2 million) or 11.8%. The decrease in cost of revenue from automation product and software was primarily attributable to the proportion of operation and maintenance services, which have lower costs.

For the six months ended December 31, 2023 and 2024, cost of revenue from equipment and accessories was approximately RMB12.8 million and RMB11.2 million ($1.5 million), respectively, representing a decrease of approximately RMB1.6 million ($0.2 million) or 12.7%. The costs of the furnace business increased in this period due to the corresponding increase in revenue, whereas the costs of the offshore oilfield customers decreased in line with the decreased revenue, resulting in a reduced total cost of sales.

For the six months ended December 31,2023 and 2024, cost of revenue from oilfield environmental protection was approximately RMB6.0 million and RMB4.9 million ($0.7 million), respectively, representing a decrease of approximately RMB1.1 million ($0.2 million) or 19.4%. The decrease in the cost of revenue from oilfield environmental protection was in line with decrease in revenue.

For the six months ended December 31,2023 and 2024, cost of revenue from platform outsourcing services remained stable at RMB0.3 million ($0.05 million).

Gross profit

Gross profit increased to RMB13.4 million ($1.8 million) for the six months ended December 31,2024 from RMB12.1million ($1.7 million) for the same period in 2023. Our gross profit as a percentage of revenue increased to 31.7% for the six months ended December 31, 2024 from 26.7% for the same period in 2023.

For the six months ended December 31, 2023 and 2024, our gross profit from automation product and software was approximately RMB3.5 million and RMB8.5 million ($1.2 million), respectively, representing an increase in gross profit of approximately RMB5.0 million ($0.7 million) or 143.2%. The increase in gross margin was primarily due to the elevated proportion of high-margin service businesses.

For the six months ended December 31, 2023 and 2024, gross profit from equipment and accessories was approximately RMB5.1 million and RMB4.5 million ($0.6 million), respectively, representing a decrease of approximately RMB0.6 million ($0.1 million) or 10.9 %. The gross margin for equipment and accessories has remained relatively stable in this period.

For the six months ended December 31, 2023 and 2024, gross profit from oilfield environmental protection was approximately RMB2.0 million and negative RMB2.1 million (negative $0.3 million), respectively, representing a decrease of RMB4.1 million ($0.6 million), or 204.8%. The main reason for the decrease in gross margin is that one of our customers reduced the settlement price.

For the six months ended December 31, 2023 and 2024, gross profit from platform outsourcing services was approximately RMB1.5 million and RMB2.4 million ($0.3 million), respectively, representing an increase of approximately RMB0.9 million ($0.1 million), or 63.8%, primarily due to the increase in the settlement rate.

Operating expenses

Selling expenses increased by 13.9%, or RMB0.7 million ($0.1 million), from RMB4.6 million for the six months ended December 31, 2023 to RMB5.2 million ($0.6 million) in the same period of 2024.

General and administrative expenses increased by 9.1%, or RMB2.0 million ($0.3 million), from RMB22.0 million for the six months ended December 31, 2023 to RMB24.0 million ($3.3 million) in the same period of 2024.

The Company also recorded allowance for credit losses of RMB1.6 million for the six months ended December 31, 2023 as compared to allowance for credit losses of RMB0.9 million ($0.1 million) for the same period in 2024.

Research and development expenses increased by 50.3%, or RMB3.4 million ($0.5 million) from RMB6.8 million for the six months ended December 31, 2023 to RMB10.2 million ($1.4 million) for the same period of 2024.

Loss from operations

Loss from operations was RMB26.9 million ($3.7 million) for the six months ended December 31, 2024, compared to a loss of RMB22.8 million for the same period of 2023. This RMB4.1 million ($0.6 million) increase in operating losses was mainly driven by higher operating expenses, as previously discussed.

Change in fair value of warrant liability

The Company classified the warrants issued in connection with common share offering as liabilities at their fair value and adjusted the warrant instrument to fair value at each reporting period. This liability is subject to re-measurement at each balance sheet date until exercised, and any change in fair value is recognized in our statement of operations. Loss in fair value changes of warrant liability was RMB1.9 million and RMB0.01 million ($0.001 million) for the six months ended December 31, 2023 and 2024, respectively. The primary reason for the decrease of loss in the fair value of the warrant liability was that on December 14, 2023, we redeemed an aggregate of 17,953,269 warrants (equivalent to 997,404 warrants post the 2024 Reverse Split) from the Sellers.

Interest income

Net interest income was RMB6.6 million ($0.9 million) for the six months ended December 31, 2024, compared to net interest income of RMB10.4 million for the same period of 2023. The RMB3.8 million ($0.5 million) decrease in net interest income was primarily due to the collection of loans to third parties and coupled with a reduction in interest rates for new loans.

Other income (expenses), net.

Other net expenses was RMB0.4 million ($0.1 million) for the six months ended December 31, 2024, compared to other net expenses of RMB8.6 million for the same period of 2023, the RMB8.2 million ($1.1 million) decrease in other net expenses was primarily due to a decrease of RMB0.1million($0.02 million) in subsidy income  and a decrease in other expenses of RMB8.5 million ($1.2 million) which was partially offset by an increase loss from foreign currency of RMB0.2 million ($0.03 million). The decrease in other expenses, as we accrued RMB8.5 million ($1.2 million) estimated liability based on the potential for future significant transaction compensation in contracts to repurchase investor warrants during the six months ended December 31, 2023. For the six months ended December 31, 2024, we do not have this situation.

Net loss

As a result of the factors described above, net loss was RMB20.7 million ($2.8 million) for the six months ended December 31, 2024, a decrease of RMB2.4 million ($0.3 million) from net loss of RMB23.1 million for the same period of 2023.

Cash and short-term investment

As of June 30, 2024, we had cash in the amount of approximately RMB110.0 million ($15.1 million) and short-term investment in bank fixed income product of approximately RMB88.1 million ($12.1 million). As of December 31, 2024, we had cash in the amount of approximately RMB145.3 million ($19.9 million) and short-term investment in bank fixed income product of approximately nil.

About Recon Technology, Ltd (“RCON”)

Recon Technology, Ltd (NASDAQ: RCON) is the People’s Republic of China’s first NASDAQ-listed non-state owned oil and gas field service company. Recon supplies China’s largest oil exploration companies, Sinopec (NYSE: SNP) and The China National Petroleum Corporation (“CNPC”), with advanced automated technologies, efficient gathering and transportation equipment and reservoir stimulation measure for increasing petroleum extraction levels, reducing impurities and lowering production costs. Through the years, RCON has taken leading positions within several segmented markets of the oil and gas filed service industry. RCON also has developed stable long-term cooperation relationship with its major clients. For additional information please visit: http://www.recon.cn/

Forward-Looking Statements

Recon includes “forward-looking statements” within the meaning of the federal securities laws throughout this press release. A reader can identify forward-looking statements because they are not limited to historical fact or they use words such as “scheduled,” “may,” “will,” “could,” “should,” “would,” “expect,” “believe,” “anticipate,” “project,” “plan,” “estimate,” “forecast,” “goal,” “objective,” “committed,” “intend,” “continue,” or “will likely result,” and similar expressions that concern Recon’s strategy, plans, intentions or beliefs about future occurrences or results. Forward-looking statements are subject to risks, uncertainties and other factors that may change at any time and may cause actual results to differ materially from those that Recon expected. Many of these statements are derived from Recon’s operating budgets and forecasts, which are based on many detailed assumptions that Recon believes are reasonable, or are based on various assumptions about certain plans, activities or events which we expect will or may occur in the future. However, it is very difficult to predict the effect of known factors, and Recon cannot anticipate all factors that could affect actual results that may be important to an investor. All forward-looking information should be evaluated in the context of these risks, uncertainties and other factors, including those factors disclosed under “Risk Factors” in Recon’s most recent Annual Report on Form 20‑F and any subsequent half-year financial filings on Form 6‑K filed with the Securities and Exchange Commission. All forward-looking statements are qualified in their entirety by the cautionary statements that Recon makes from time to time in its SEC filings and public communications. Recon cannot assure the reader that it will realize the results or developments Recon anticipates, or, even if substantially realized, that they will result in the consequences or affect Recon or its operations in the way Recon expects. Forward-looking statements speak only as of the date made. Recon undertakes no obligation to update or revise any forward-looking statements to reflect events or circumstances arising after the date on which they were made, except as otherwise required by law. As a result of these risks and uncertainties, readers are cautioned not to place undue reliance on any forward-looking statements included herein or that may be made elsewhere from time to time by, or on behalf of, Recon.

 

 

RECON TECHNOLOGY, LTD

CONDENSED CONSOLIDATED INTERIM BALANCE SHEETS

(UNAUDITED)

As of June 30,

As of December 31,

As of December 31,

2024

2024

2024

RMB

RMB

US Dollars

ASSETS

Current assets

Cash

¥

109,991,674

¥

145,284,391

$

19,903,880

Restricted cash

848,936

8,123

1,113

Short-term investments

88,091,794

Notes receivable

1,341,820

3,206,733

439,321

Accounts receivable, net

38,631,762

40,366,074

5,530,129

Inventories, net

1,128,912

1,541,020

211,119

Other receivables, net

3,352,052

3,934,865

539,074

Other receivables – related parties

275,976

279,976

38,357

Loans to third parties

208,928,370

231,952,064

31,777,302

Purchase advances, net

5,156,550

9,485,972

1,299,573

Contract costs, net

48,335,817

41,628,922

5,703,139

Prepaid expenses

401,586

696,877

95,471

Deferred offering cost

810,082

110,981

Total current assets

506,485,249

479,195,099

65,649,459

Property and equipment, net

22,137,940

20,859,877

2,857,791

Construction in progress

219,132

1,144,095

156,740

Long-term loan to third parties

18,500,000

2,534,490

Operating lease right-of-use assets, net (including ¥1,769,840 and ¥1,269,146 ($173,872) from related parties as of June 30,

     2024 and December 31, 2024, respectively)

23,547,193

22,014,961

3,016,037

Total Assets

¥

552,389,514

¥

541,714,032

$

74,214,517

LIABILITIES AND EQUITY

Current liabilities

Short-term bank loans

¥

12,425,959

¥

11,582,636

$

1,586,815

Accounts payable

10,187,518

14,100,871

1,931,811

Other payables

2,769,685

1,559,371

213,633

Other payable- related parties

2,299,069

1,787,315

244,861

Contract liabilities

1,820,481

4,098,136

561,442

Accrued payroll and employees’ welfare

3,237,164

3,416,373

468,041

Taxes payable

993,365

1,685,496

230,912

Short-term borrowings – related parties

10,002,875

10,018,208

1,372,489

Operating lease liabilities – current (including ¥1,775,114 and ¥1,832,236 ($251,015) from related parties as of June 30, 2024

     and December 31, 2024, respectively)

3,741,247

3,891,976

533,198

Total Current Liabilities

47,477,363

52,140,382

7,143,202

Operating lease liabilities – non-current (including ¥335,976 and ¥119,411 ($16,359) from related parties as of June 30, 2024

     and December 31, 2024, respectively)

3,971,285

2,781,196

381,022

Long-term borrowings – related party

10,000,000

10,000,000

1,369,994

Warrant liability – non-current

6,969

17,504

2,398

Total Liabilities

¥

61,455,617

¥

64,939,082

$

8,896,616

Commitments and Contingencies

Shareholders’ Equity

Class A Ordinary Shares, $0.0001 US dollar par value, 500,000,000 shares authorized; 7,987,959 shares and 7,987,959 shares

     issued and outstanding as of June 30, 2024 and December 31, 2024, respectively

99,634

99,634

13,650

Class B Ordinary Shares, $0.0001 US dollar par value, 80,000,000 shares authorized; 7,100,000 shares and 20,000,000 shares

     issued and outstanding as of June 30, 2024 and December 31, 2024, respectively

4,693

14,038

1,923

Additional paid-in capital

681,476,717

686,830,523

94,095,396

Statutory reserve

4,148,929

4,148,929

568,401

Accumulated deficit

(220,312,085)

(240,900,414)

(33,003,221)

Accumulated other comprehensive income

37,136,649

38,344,150

5,253,127

Total Recon Technology, Ltd’ equity

502,554,537

488,536,860

66,929,276

Non-controlling interests

(11,620,640)

(11,761,910)

(1,611,375)

Total shareholders’ equity

490,933,897

476,774,950

65,317,901

Total Liabilities and Shareholders’ Equity

¥

552,389,514

¥

541,714,032

$

74,214,517


The accompanying notes are an integral part of these unaudited condensed consolidated interim financial statements.

 

 

RECON TECHNOLOGY, LTD

CONDENSED CONSOLIDATED INTERIM STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME (LOSS)

(UNAUDITED)

For the six months ended

December 31,

2023

2024

2024

RMB

RMB

USD

Revenue

45,256,672

42,069,270

5,763,466

Cost of revenue

33,150,930

28,714,468

3,933,866

Gross profit

12,105,742

13,354,802

1,829,600

Selling and distribution expenses

4,547,115

5,177,944

709,375

General and administrative expenses

22,042,042

24,038,744

3,293,294

Allowance for credit losses

1,553,364

870,714

119,287

Research and development expenses

6,765,287

10,167,182

1,392,898

Operating expenses

34,907,808

40,254,584

5,514,854

Loss from operations

(22,802,066)

(26,899,782)

(3,685,254)

Other income (expenses)

Subsidy income

131,428

21,045

2,883

Interest income

12,060,640

7,136,259

977,663

Interest expense

(1,683,289)

(580,977)

(79,594)

Loss in fair value changes of warrants liability

(1,941,195)

(10,327)

(1,415)

Foreign exchange transaction loss

(76,040)

(313,263)

(42,917)

Other expenses

(8,701,288)

(80,945)

(11,088)

Other income, net

(209,744)

6,171,792

845,532

Loss before income tax

(23,011,810)

(20,727,990)

(2,839,722)

Income tax expenses

96,041

1,609

220

Net loss

(23,107,851)

(20,729,599)

(2,839,942)

Less: Net loss attributable to non-controlling interests

(553,829)

(141,270)

(19,354)

Net loss attributable to Recon Technology, Ltd

¥

(22,554,022)

¥

(20,588,329)

$

(2,820,588)

Comprehensive income (loss)

Net loss

(23,107,851)

(20,729,599)

(2,839,942)

Foreign currency translation adjustment

(4,609,399)

1,207,501

165,427

Comprehensive loss

(27,717,250)

(19,522,098)

(2,674,515)

Less: Comprehensive loss attributable to non- controlling interests

(553,829)

(141,270)

(19,354)

Comprehensive loss attributable to Recon Technology, Ltd

¥

(27,163,421)

¥

(19,380,828)

$

(2,655,161)

Loss per share – basic and diluted

¥

(8.27)

¥

(2.29)

$

(0.31)

Weighted – average shares -basic and diluted

2,728,056

8,978,328

8,978,328


The accompanying notes are an integral part of these unaudited condensed consolidated interim financial statements.

 

 

RECON TECHNOLOGY, LTD

CONDENSED CONSOLIDATED INTERIM STATEMENTS OF CASH FLOWS

(UNAUDITED)

For the six months ended December 31,

2023

2024

2024

RMB

RMB

US Dollars

Cash flows from operating activities:

Net loss

¥

(23,107,851)

¥

(20,729,599)

$

(2,839,942)

Adjustments to reconcile net loss to net cash used in operating activities:

Depreciation and amortization

1,426,971

1,724,066

236,196

Loss from disposal of equipment

32,252

9,607

1,316

Gain in fair value changes of warrants liability

10,461,075

10,327

1,415

Allowance for credit losses

1,553,364

870,714

119,287

Allowance for slow moving inventories

(350,637)

(523,228)

(71,682)

Amortization of right-of-use assets

570,959

1,532,232

209,915

Restricted shares issued for management and employees

2,866,560

5,353,151

733,376

Restricted shares issued for services

1,070,143

Accrued interest income from loans to third parties

(4,415,298)

(6,779,697)

(928,815)

Accrued interest income from short-term investment

(2,352,250)

Changes in operating assets and liabilities:

Notes receivable

(8,790,327)

(1,864,913)

(255,492)

Accounts receivable

(4,412,034)

(3,348,819)

(458,786)

Inventories

4,863,435

(718,490)

(98,433)

Other receivables

5,465,227

(358,057)

(49,051)

Other receivables-related parties

(4,000)

(548)

Purchase advances

558,040

81,256

11,132

Contract costs

10,442,916

8,057,774

1,103,911

Prepaid expense

54,734

(295,291)

(40,455)

Operating lease liabilities

(2,027,067)

(1,039,360)

(142,392)

Accounts payable

1,271,140

3,913,353

536,127

Other payables

(4,103,150)

(1,194,817)

(163,689)

Other payables-related parties

(383,378)

(511,754)

(70,110)

Contract liabilities

2,140,385

2,277,655

312,037

Accrued payroll and employees’ welfare

17,399

179,209

24,552

Taxes payable

537,591

691,901

94,790

Net cash used in operating activities

(6,609,801)

(12,666,780)

(1,735,341)

Cash flows from investing activities:

Purchases of property and equipment

(216,082)

(455,380)

(62,387)

Proceeds from disposal of equipment

20,000

Purchase of land use right

(15,000,251)

Collection of loans to third parties

44,613,948

2,904,352

397,895

Payments made for loans to third parties

(16,600,000)

(36,897,900)

(5,054,992)

Payments and prepayments for construction in progress

(5,337,873)

(731,286)

Payments for short-term investments

(131,598,400)

Redemption of short-term investments

180,338,865

88,892,092

12,178,167

Net cash generated by investing activities

61,558,080

49,105,291

6,727,397

Cash flows from financing activities:

Repayments of short-term bank loans

(123,000)

(843,487)

(115,557)

Proceeds from short-term borrowings-related parties

10,000,000

Repayments of short-term borrowings-related parties

(10,018,222)

Deferred offering costs

(810,082)

(110,981)

Redemption of warrants

(31,866,604)

Capital contribution by controlling shareholders

10,000

1,370

Net cash used in financing activities

(32,007,826)

(1,643,569)

(225,168)

Effect of exchange rate fluctuation on cash and restricted cash

(5,945,117)

(343,038)

(46,996)

Net increase in cash and restricted cash

16,995,336

34,451,904

4,719,892

Cash and restricted cash at beginning of period

104,857,345

110,840,610

15,185,101

Cash and restricted cash at end of period

¥

121,852,681

¥

145,292,514

$

19,904,993

Supplemental cash flow information

Cash paid during the period for interest

¥

468,440

¥

518,086

$

133,730

Cash paid during the period for taxes

¥

16,505

¥

1,363,403

$

294,729

Reconciliation of cash and restricted cash, beginning of period

Cash

¥

104,125,800

¥

109,991,674

$

15,068,797

Restricted cash

731,545

848,936

116,304

Cash and restricted cash, beginning of period

¥

104,857,345

¥

110,840,610

$

15,185,101

Reconciliation of cash and restricted cash, end of period

Cash

¥

121,848,777

¥

145,284,391

$

19,903,880

Restricted cash

3,904

8,123

1,113

Cash and restricted cash, end of period

¥

121,852,681

¥

145,292,514

$

19,904,993

Non-cash investing and financing activities

Right-of-use assets obtained in exchange for operating lease obligations

¥

298,783

¥

$

The accompanying notes are an integral part of these unaudited condensed consolidated interim financial statements.

 

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SOURCE Recon Technology, Ltd

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Technology

The Next Generation of Agent Assist is Here with Balto

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ST. LOUIS, Sept. 1, 2026 /PRNewswire/ — Balto, the leading AI platform for contact centers and the company that invented the category of agent assist called real-time guidance in 2017, today officially unveiled RTG3 – the tool is being regarded as the future of agent assist – not for its first of its kind features, but also because it’s an agent assist that consistently delivers measurable ROI.

Introducing RTG3

RTG3 delivers what Balto describes as ambient agentic intelligence for the frontline contact center agents – an experience the contact center space has never seen before, and one that is being heralded as the future of agent assist.

The idea was born from a simple but powerful feeling: Making the agent app the central command center for the frontline by providing instant answers to information that’s impossible to memorize, the ability to search for information right on the app, and turning it into a personalized workspace, rather than just another screen/app on their desktop.

RTG3 brings that experience to the frontline contact center agent for the first time, within the context of their work. Rather than a single nudge tucked on the side of the screen, RTG3 is agentic intelligence that works on the agent’s behalf, automatically launching AI agents that gather the answers, customer context, and hard-to-find information a live conversation calls for, exactly when it’s needed. The result is a frontline agent with AI at their fingertips and the freedom to focus on the customer in front of them.

That power belongs to the agent. RTG3 is built for the frontline, designed to be made their own, personalized and arranged around how each person works best; not to monitor them, and not to replace them. It is Balto’s bet on humans and on what they are capable of when given the best possible tools. RTG3 is available today, free to existing Balto real-time guidance customers, through a fast and easy implementation.

Consistently delivers measurable ROI

Agent assist is the top investment priority for contact center leaders. According to industry-leading analysts in Customer Management Practice (CMP) Research, in the 2026–2027 year, 61% of leaders say they are going to invest in agent assist, making it the number one category, ahead of analytics and insights, chatbots and virtual agents, knowledge management, and automated QA.

Renowned for an excellent product suite, customer service and a platform that consistently delivers measurable ROI across multiple industries, Balto holds a 4.8-star rating across more than 600 reviews on G2 and Capterra, and has built RTG3 to meet that demand where the ROI actually lands: improved customer retention, agent to manager ratio, reduced agent turnover, accelerated ramp time, reducing handle time, better CSAT scores, and higher conversion rates.

“If you know there’s golden data, why are you waiting for somebody to go into your product, go to the interface and ask the question? Provide them with the data that you know is good,” says Balto CEO Marc Bernstein. That principle of putting that intelligence directly in front of the agent, rather than waiting for someone to ask, is at the heart of RTG3.

How RTG3 Works

RTG3 works today in the format contact center teams already know: the app is nestled in over the side of the screen and integrates with the CCaaS and UCaaS to start and stop automatically as calls come in and go out. For the first time, Balto is also introducing an intelligent agent desktop powered by ambient agentic intelligence for the frontline contact center agent.

Customer History before the call: The second a call comes through, Balto automatically populates the history of that customer by working through previous Balto conversations and transcripts. Agents immediately see why the customer is calling and their most recent call history. Customer History carries a 93% thumbs-up rating from agents.AI agents working in the background: When a customer mentions a city, Balto pulls local weather and sports. When a competitor comes up, it pulls that competitor’s reviews and surfaces the common complaints. In healthcare, when a provider is mentioned, Balto returns the provider’s name, specialty, practice address, and a link to their listing. All of it happens in the background while the agent keeps talking.Answers to questions impossible to memorize: Agents can ask Balto anything, including questions no one could reasonably memorize, such as pricing a plan for several hundred seats with the right discounts applied. Balto searches knowledge resources in Balto Cloud and can search a customer’s SharePoint. Every answer cites its source and deep links to the exact article, page, and section it came from.Real-time checklists are built as levers: The best AI checklists are not a full script; they are a few levers that let agents hit the metrics that matter: compliance requirements like verification, deeper discovery, and an assumptive ask or close. Agents can set completed items to auto-disappear, or keep them visible.A home base for the agent: Agents no longer have to navigate an obstacle course of tabs, CRMs, and Slack channels just to answer one customer question. RTG3 consolidates everything agents need–compliance, knowledge, workflows, and supervisor support–into one customizable workspace.Make it your own: RTG3 brings everything agents need into one place, and lets them make it their own. Agents can customize their layouts, pin what they use most, and personalize the look and feel of their workspace. Every agent can create a workspace that fits the way they work. If it works the way agents have longed for and they can personalize it, agents will use it.

Available and ready to use now

RTG3 is available now and free to existing Balto agent assist customers, with an implementation Balto describes as fast and low lift. Balto’s team stays involved through implementation and beyond, helping teams prepare documents so AI can read them accurately and connecting knowledge databases so agents can query the full knowledge base from inside Balto.

Customers are already seeing incredible results with a Health Insurance brokerage call discovery rose from below 20% to roughly 51%, with an approximate 10% increase in sales as RTG3 usage grew and a Home Improvement company’s new hire ramp to estimate certification dropped from about 90 days to 30.

Learn more about Balto Agent Assist.

About Balto

Balto is the #1 rated agent assist, QA automation, and agentic insights platform for contact centers, wrapped into a single platform where humans and AI work together. Founded in 2017, Balto was the first company to bring agent assist to market and has since deployed it across more than 300 customers and 500 million interactions. Balto is backed by Telescope Partners and Vista Equity Partners. Learn more at balto.ai

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SOURCE Balto Software, Inc.

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Technology

S&P Dow Jones Indices and Kaiko Introduce S&P Kaiko Digital Asset Indices

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New co-branded suite brings both companies’ crypto index offerings onto a single platform

NEW YORK, Sept. 1, 2026 /PRNewswire/ — S&P Dow Jones Indices (“S&P DJI”), the world’s leading index provider and Kaiko, the global independent leader in digital asset market data, indices, and data infrastructure, today announced the combined digital asset index offerings under a single co-branded suite: S&P Kaiko Digital Asset Indices.

With this release, Kaiko’s digital asset reference rates and multi-asset indices, together with S&P DJI’s existing crypto indices, will be rebranded under the S&P Kaiko name. The suite is powered by Kaiko’s crypto-native data infrastructure and market expertise, with S&P DJI providing global licensing, distribution and benchmark administration.

With institutional participation in digital assets growing, asset managers, ETF issuers, exchanges and structured product providers increasingly require benchmarks that combine robust data, transparent methodologies, trusted governance and global distribution. The S&P Kaiko Digital Asset Indices are designed to meet that demand by pairing S&P DJI’s institutional benchmark expertise with Kaiko’s 24/7 digital asset data platform and exchange connectivity.

“Together, S&P DJI and Kaiko are raising the standard for digital asset benchmarks. As the asset class matures, institutional investors need indices defined by transparency, rigor and market relevance. This suite combines the trusted S&P brand with Kaiko’s crypto-native data infrastructure and market expertise, purpose-built for global, 24/7 digital asset markets,” said Cameron Drinkwater, Chief Product & Operations Officer at S&P Dow Jones Indices.

The S&P Kaiko Digital Asset Indices suite will operate on a single platform built on Kaiko’s technology stack, with S&P DJI’s benchmark administration, licensing and distribution infrastructure integrated into its commercial operations. S&P DJI brings decades of index governance experience, global licensing capabilities and benchmark administrator status under the EU Benchmarks Regulation, aligned with the IOSCO Principles for Financial Benchmarks. Kaiko will provide data sourcing and calculation through its crypto market expertise, connectivity to 150+ exchanges and round-the-clock infrastructure, as well as index methodology support.

At launch, the S&P Kaiko suite covers over 4000 rates and indices across the digital asset class. Existing financial products benchmarked to Kaiko reference rates and multi-asset indices – including exchange-traded products, futures, options and structured products – will be able to leverage the new S&P Kaiko brand.

“S&P DJI and Kaiko bring what digital asset markets have been missing: a globally trusted benchmark brand paired with crypto-native infrastructure built for 24/7 markets. S&P Kaiko Digital Asset Indices gives institutions the credibility, distribution and data precision they need to participate in this asset class with confidence,” said Ambre Soubiran, CEO at Kaiko. 

To learn more about the S&P Kaiko Digital Asset Indices visit here.

For additional information about Kaiko’s data infrastructure, indices, and pricing solutions, visit kaiko.com. Kaiko Indices, S.A., as a legal entity, will retain its existing brand and BMR registration.

ABOUT S&P DOW JONES INDICES 

S&P Dow Jones Indices is the largest global resource for essential index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®. More assets are invested in products based on our indices than products based on indices from any other provider in the world. Since Charles Dow invented the first index in 1884, S&P DJI has been innovating and developing indices across the spectrum of asset classes helping to define the way investors measure and trade the markets. S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence. For more information, visit: www.spglobal.com/spdji.

ABOUT KAIKO

Kaiko provides regulated data services for onchain finance. Founded in 2014, the company delivers institutional-grade digital asset market data, analytics, indices, and data infrastructure for tokenized and traditional markets. Its clients include banks, asset managers, exchanges, and leading financial institutions worldwide. Kaiko’s data and infrastructure support trading, valuation, risk management, tokenized assets, and onchain applications, connecting traditional and blockchain-based markets. For more information, visit: kaiko.com.

FOR MORE INFORMATION: 

Silke McGuinness 
Global Head of Communications, S&P DJI
(+1) 415-205-8414
silke.mcguinness@spglobal.com

Victoria Calmon
Kaiko
Editorial & Communications Manager
press@kaiko.com

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SOURCE S&P Dow Jones Indices

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Technology

AirDNA Launches Adapt, the AI-Native Revenue Management System for Short-Term Rental Operators

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DENVER, Sept. 1, 2026 /PRNewswire/ — AirDNA, the leading provider of short-term rental (STR) data and analytics, today launched AirDNA Adapt, adding revenue management to its product stack for STR hosts and property managers. Built with AI at its core rather than layered onto a traditional rules-based pricing model, Adapt weighs each listing’s full competitive landscape using data from the 15 million listings AirDNA tracks, then sets nightly rates and minimum stays with a clear rationale for every rate.

Adapt was built in response to feedback from thousands of STR hosts surfacing a recurring industry challenge: operators often can’t tell whether their pricing is working or understand why a rate has changed. More than 14,000 listings were connected to Adapt during private and public betas, which kept operator feedback at the center of product development.

“Pricing a property shouldn’t require translating your strategy into dozens of rules and settings,” said Rohit Bezewada, CEO of AirDNA. “We built Adapt around a simpler approach: operators set the strategy, and Adapt handles the complexity underneath. We believe operators should always be able to understand what the system is doing and why, in plain language they can act on.”

Key features include:

Daily dynamic pricing: Nightly rates and minimum stays adjust as market and booking conditions change, with local event detection built inUnlimited comp-sets: Auto-built, editable comp sets with historical and forward-looking performance benchmarks, plus a daily comp calendar comparing rates, minimum stays, and availabilityFour pricing strategies: Operators set the goal, whether revenue, occupancy, a balance of the two, or steadier earnings from earlier bookings, and Adapt sets the underlying pricing rules to match, all adjustablePerformance dashboard: Tracks actual booked revenue, ADR, RevPAR, occupancy, and length of stay, benchmarked against the listing’s history and comp set, with up to two years of historical performanceAI assistant: Explains why any given rate was set, tests alternative scenarios, and applies pricing changes with operator approval

“Good pricing starts with understanding what a property is competing against, and most operators are working with a partial view of their market,” said Jamie Lane, AirDNA’s Chief Economist. “We’ve spent twelve years building the full picture, which Adapt now puts to work on every pricing decision.”

Adapt is available today at AirDNA.co/adapt and is free to connect, with integrations for Airbnb, Guesty, Hostaway, Hospitable, OwnerRez, and Uplisting, and more integrations coming in 2026.

Adapt Media Kit

About AirDNA

AirDNA is a global authority on short-term rental data and intelligence for hosts, property managers, investors, real estate professionals, and destinations worldwide, covering 15 million listings across Airbnb, Vrbo, and Booking.com in 120,000 markets globally. AirDNA provides the data, analytics, and tools to understand market and competitive performance, identify and underwrite investment opportunities, and optimize pricing and revenue, supporting smarter decisions in any market or economic climate.

airdna.co 

Media Contact

Chloé Garlaschi

Sr. Communications Manager, AirDNA

press@airdna.co

(720) 372-2318

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SOURCE AirDNA

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