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ATRenew Inc. Reports Unaudited First Quarter 2025 Financial Results

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SHANGHAI, May 20, 2025 /PRNewswire/ — ATRenew Inc. (“ATRenew” or the “Company”) (NYSE: RERE), a leading technology-driven pre-owned consumer electronics transactions and services platform in China, today announced its unaudited financial results for the three months ended March 31, 2025.

First Quarter 2025 Highlights

Total net revenues grew by 27.5% to RMB4,653.5 million (US$641.3 million) from RMB3,651.1 million in the same period of 2024.Income from operations was RMB72.7 million (US$10.0 million), compared to a loss from operations of RMB43.4 million in the same period of 2024. Adjusted income from operations (non-GAAP)[1] was RMB111.9 million (US$15.4 million), compared to RMB80.2 million in the same period of 2024.Number of consumer products transacted[2] was 9.5 million compared to 8.4 million in the same period of 2024.

[1]. See “Reconciliations of GAAP and Non-GAAP Results” for more information.

[2]. “Number of consumer products transacted” represents the number of consumer products distributed to merchants and consumers through transactions on the Company’s PJT Marketplace, Paipai Marketplace and other channels the Company operates in a given period, prior to returns and cancellations, excluding the number of consumer products collected through AHS Recycle; a single consumer product may be counted more than once according to the number of times it is transacted on PJT Marketplace, Paipai Marketplace and other channels the Company operates through the distribution process to end consumer.

Mr. Kerry Xuefeng Chen, Founder, Chairman, and Chief Executive Officer of ATRenew, commented, “We are pleased to report that our total net revenues for the first quarter of 2025 once again exceeded the high end of our guidance, reaching RMB4,653.5 million and representing a 27.5% year-over-year growth. The strong performance was driven in part by the national smartphone subsidy program, which has accelerated consumer adoption of trade-in programs, facilitating device upgrades while maximizing the lifecycle value of pre-owned electronics. To further strengthen our ecosystem, we launched our first offline Paijitang flagship store in Shenzhen, serving as a B2B front-end distribution center for business owners. This initiative reflects our commitment to delivering high-quality products and promoting compliant, sustainable growth within the pre-owned electronics market.”

Mr. Rex Chen, Chief Financial Officer of ATRenew, added, “In tandem with the implementation of the national subsidy program, we strategically deepened partnerships with key players to accelerate trade-in adoption and enhance brand visibility for AHS Recycle while maintaining disciplined operating expenses. We also employed adaptive pricing strategies to improve our margins compared to the same period of 2024, contributing to strong growth in non-GAAP income from operations for the quarter. Aligned with our long-term strategic roadmap, we remain focused on enhancing user-centric experiences through precision operational management, delivering sustainable value for both users and shareholders.”

First Quarter 2025 Financial Results

REVENUE

Total net revenues increased by 27.5% to RMB4,653.5 million (US$641.3 million) from RMB3,651.1 million in the same period of 2024.

Net product revenues increased by 28.8% to RMB4,263.7 million (US$587.6 million) from RMB3,309.8 million in the same period of 2024. The increase was primarily attributable to an increase in the sales of pre-owned consumer electronics through the Company’s online channels.Net service revenues increased by 14.2% to RMB389.8 million (US$53.7 million), compared to RMB341.3 million in the same period of 2024. This increase was primarily due to an increase in the service revenue generated from multi-category recycling business and PJT Marketplace.

OPERATING COSTS AND EXPENSES

Operating costs and expenses were RMB4,581.0 million (US$631.3 million), compared to RMB3,702.9 million in the same period of 2024, representing an increase of 23.7%.

Merchandise costs were RMB3,615.9 million (US$498.3 million), compared to RMB2,947.8 million in the same period of 2024, representing an increase of 22.7%. The increase was primarily due to the growth in product sales.Fulfillment expenses were RMB427.8 million (US$59.0million), compared to RMB309.8 million in the same period of 2024, representing an increase of 38.1%. The increase was primarily due to (i) an increase in personnel costs and logistics expenses as the Company conducted more recycling and transaction activities compared with the same period of 2024, and (ii) an increase in operation related expenses as the Company expanded its store networks and operation center capacity in the first quarter of 2025.Selling and marketing expenses were RMB418.9 million (US$57.7 million), compared to RMB321.3 million in the same period of 2024, representing an increase of 30.4%. The increase was primarily due to (i) an increase in advertising expenses and promotional campaign related expenses, and (ii) an increase in commission expenses in relation to channel service fees. The increase was partially offset by a decrease in share-based compensation and amortization of intangible assets resulting from assets and business acquisitions resulting from the maturity of some intangible assets in the second quarter of 2024.General and administrative expenses were RMB63.4 million (US$8.7 million), compared to RMB73.8 million in the same period of 2024, representing a decrease of 14.1%. The decrease was primarily due to a decrease in share-based compensation.Technology and content expenses were RMB55.0 million (US$7.6 million), compared to RMB50.2 million in the same period of 2024, representing an increase of 9.6%. The increase was primarily due to an increase in personnel costs.

(LOSS) INCOME FROM OPERATIONS

Income from operations was RMB72.7 million (US$10.0 million), compared to a loss from operations of RMB43.4 million in the same period of 2024.

Adjusted income from operations (non-GAAP) was RMB111.9 million (US$15.4 million), representing an increase of 39.5% from RMB80.2 million in the same period of 2024.

NET (LOSS) INCOME

Net income was RMB42.8 million (US$5.9 million), compared to a net loss of RMB92.9 million in the same period of 2024.

Adjusted net income (non-GAAP) was RMB78.0 million (US$10.8 million), representing an increase of 276.8% from RMB20.7 million in the same period of 2024.

BASIC AND DILUTED NET (LOSS) INCOME PER ORDINARY SHARE

Basic and diluted net income per ordinary share were RMB0.27 (US$0.04) and RMB0.26 (US$0.04), compared to basic and diluted net loss of RMB0.58 and RMB0.58 in the same period of 2024.

Adjusted basic and diluted net income per ordinary share (non-GAAP) were RMB0.48 (US$0.07), compared to RMB0.13 in the same period of 2024.

CASH AND CASH EQUIVALENTS, RESTRICTED CASH, SHORT-TERM INVESTMENTS AND FUNDS RECEIVABLE FROM THIRD PARTY PAYMENT SERVICE PROVIDERS

Cash and cash equivalents, restricted cash, short-term investments and funds receivable from third party payment service providers were RMB2,782.3 million (US$383.4 million) as of March 31, 2025, as compared to RMB2,919.6 million as of December 31, 2024.

Business Outlook 

For the second quarter of 2025, the Company currently expects its total revenues to be between RMB4,710.0 million and RMB4,810.0 million, representing an increase of 24.7% to 27.4% year-over-year. This forecast only reflects the Company’s current and preliminary views on the market and operational conditions, which are subject to change.

Recent Development 

During the first quarter of 2025, ATRenew repurchased a total of approximately 0.4 million ADSs for approximately US$1.2 million under its current share repurchase program which authorizes the Company to repurchase up to US$50 million worth of its shares (including ADSs) through June 27, 2025. As of March 31, 2025, the Company had repurchased a total of approximately 10.7 million ADSs for approximately US$27.1 million under this share repurchase program.

On March 31, 2025, ATRenew announced the grand opening of its first Paijitang flagship store in Huaqiangbei, ShenzhenChina’s premier electronics trade hub. As a front-end distribution center, the store features Paijitang’s seamless online-to-offline integration, driving industry standardization and expansion. It allows buyers to browse inventory that have been professionally inspected and graded and then purchase onsite. This helps businesses reduce inventory costs and minimize logistics delays.

Conference Call Information

The Company’s management will hold a conference call on Tuesday, May 20, 2025 at 08:00 A.M. Eastern Time (or 08:00 P.M. Beijing Time on the same day) to discuss the financial results. Listeners may access the call by dialing the following numbers:

International:

1-412-317-6061

United States Toll Free:

1-888-317-6003

Mainland China Toll Free:

4001-206115

Hong Kong Toll Free:

800-963976

Access Code:

8219500

The replay will be accessible through May 27, 2025 by dialing the following numbers:

International:

1-412-317-0088

United States Toll Free:

1-877-344-7529

Access Code:                    

8341777

A live and archived webcast of the conference call will also be available at the Company’s investor relations website at ir.atrenew.com.

About ATRenew Inc.

Headquartered in Shanghai, ATRenew Inc. operates a leading technology-driven pre-owned consumer electronics transactions and services platform in China under the brand ATRenew. Since its inception in 2011, ATRenew has been on a mission to give a second life to all idle goods, addressing the environmental impact of pre-owned consumer electronics by facilitating recycling and trade-in services, and distributing the devices to prolong their lifecycle. ATRenew’s open platform integrates C2B, B2B, and B2C capabilities to empower its online and offline services. Through its end-to-end coverage of the entire value chain and its proprietary inspection, grading, and pricing technologies, ATRenew sets the standard for China’s pre-owned consumer electronics industry. ATRenew is a participant in the United Nations Global Compact, and adheres to its principles-based approach to responsible business.

Exchange Rate Information

This announcement contains translations of certain RMB amounts into U.S. dollars at specified rates solely for the convenience of the reader. Unless otherwise noted, all translations from RMB to U.S. dollars are made at a rate of RMB7.2567 to US$1.00, the exchange rate set forth in the H.10 statistical release of the Board of Governors of the Federal Reserve System as of March 31, 2025.

Use of Non-GAAP Financial Measures

The Company also uses certain non-GAAP financial measures in evaluating its business. For example, the Company uses adjusted income from operations, adjusted net income and adjusted net income per ordinary share as supplemental measures to review and assess its financial and operating performance. The presentation of these non-GAAP financial measures is not intended to be considered in isolation, or as a substitute for the financial information prepared and presented in accordance with U.S. GAAP. Adjusted income from operations is (loss) income from operations excluding the share-based compensation expenses and amortization of intangible assets resulting from assets and business acquisitions. Adjusted net income is net (loss) income excluding the share-based compensation expenses and amortization of intangible assets resulting from assets and business acquisitions and tax effects of amortization of intangible assets resulting from assets and business acquisitions. Adjusted net income per ordinary share is adjusted net income attributable to ordinary shareholders divided by weighted average number of shares used in calculating net (loss) income per ordinary share.

The Company presents non-GAAP financial measures because they are used by the Company’s management to evaluate the Company’s financial and operating performance and formulate business plans. The Company believes that adjusted income from operations and adjusted net income help identify underlying trends in the Company’s business that could otherwise be distorted by the effect of certain expenses that are included in (loss) income from operations and net (loss) income. The Company also believes that the use of non-GAAP financial measures facilitates investors’ assessment of the Company’s operating performance. The Company believes that adjusted income from operations and adjusted net income provide useful information about the Company’s operating results, enhance the overall understanding of the Company’s past performance and future prospects and allow for greater visibility with respect to key metrics used by the Company’s management in its financial and operational decision making.

The non-GAAP financial measures are not defined under U.S. GAAP and are not presented in accordance with U.S. GAAP. The non-GAAP financial measures have limitations as analytical tools. One of the key limitations of using non-GAAP financial measures is that they do not reflect all items of income and expense that affect the Company’s operations. The share-based compensation expenses, amortization of intangible assets resulting from assets and business acquisitions and tax effects of amortization of intangible assets resulting from assets and business acquisitions have been and may continue to be incurred in the Company’s business and is not reflected in the presentation of non-GAAP financial measures. Further, the non-GAAP measures may differ from the non-GAAP measures used by other companies, including peer companies, potentially limiting the comparability of their financial results to the Company’s. In light of the foregoing limitations, the non-GAAP financial measures for the period should not be considered in isolation from or as an alternative to income from operations, net income, and net income attributable to ordinary shareholders per share, or other financial measures prepared in accordance with U.S. GAAP.

The Company compensates for these limitations by reconciling the non-GAAP financial measures to the nearest U.S. GAAP performance measures, which should be considered when evaluating the Company’s performance. For reconciliations of these non-GAAP financial measures to the most directly comparable GAAP financial measures, please see the section of the accompanying tables titled, “Reconciliations of GAAP and Non-GAAP Results.”

Safe Harbor Statement

This press release contains statements that may constitute “forward-looking” statements pursuant to the “safe harbor” provisions of the U.S. Private Securities Litigation Reform Act of 1995. These forward-looking statements can be identified by terminology such as “will,” “expects,” “anticipates,” “aims,” “future,” “intends,” “plans,” “believes,” “estimates,” “likely to” and similar statements. Among other things, quotations in this announcement, contain forward-looking statements. ATRenew may also make written or oral forward-looking statements in its periodic reports to the U.S. Securities and Exchange Commission (the “SEC”), in its annual report to shareholders, in press releases and other written materials and in oral statements made by its officers, directors or employees to third parties. Statements that are not historical facts, including statements about ATRenew’s beliefs, plans and expectations, are forward-looking statements. Forward-looking statements involve inherent risks and uncertainties. A number of factors could cause actual results to differ materially from those contained in any forward-looking statement, including but not limited to the following: ATRenew’s strategies; ATRenew’s future business development, financial condition and results of operations; ATRenew’s ability to maintain its relationship with major strategic investors; its ability to facilitate pre-owned consumer electronics transactions and provide relevant services; its ability to maintain and enhance the recognition and reputation of its brand; general economic and business conditions globally and in China and assumptions underlying or related to any of the foregoing. Further information regarding these and other risks is included in ATRenew’s filings with the SEC. All information provided in this press release is as of the date of this press release, and ATRenew does not undertake any obligation to update any forward-looking statement, except as required under applicable law.

Investor Relations Contact

In China:
ATRenew Inc.
Investor Relations
Email: ir@atrenew.com 

In the United States:
ICR LLC.
Email: atrenew@icrinc.com
Tel: +1-212-537-0461

 

ATRENEW INC.

UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS

(Amounts in thousands, except share and per share and otherwise noted)

As of December 31,

As of March 31,

2024

2025

RMB

RMB

US$

ASSETS

Current assets:

Cash and cash equivalents

1,970,183

1,809,162

249,309

Restricted cash

132,000

100,000

13,780

Short-term investments

583,764

577,892

79,636

Amount due from related parties, net

117,161

253,313

34,907

Inventories

535,070

736,219

101,454

Funds receivable from third party payment service providers

233,133

294,269

40,551

Prepayments and other receivables, net

598,045

699,052

96,332

Total current assets

4,169,356

4,469,907

615,969

Non-current assets:

Long-term investments

556,136

523,326

72,116

Property and equipment, net

156,532

177,397

24,446

Intangible assets, net

56,603

30,124

4,151

Other non-current assets

152,094

154,955

21,353

Total non-current assets

921,365

885,802

122,066

TOTAL ASSETS

5,090,721

5,355,709

738,035

LIABILITIES AND SHAREHOLDERS’ EQUITY

Current liabilities:

Short-term borrowings

225,000

281,000

38,723

Accounts payable

171,356

152,492

21,014

Contract liabilities

98,834

228,264

31,456

Accrued expenses and other current liabilities

522,378

563,403

77,639

Accrued payroll and welfare

179,693

167,358

23,063

Amount due to related parties

109,730

139,786

19,263

Total current liabilities

1,306,991

1,532,303

211,158

Non-current liabilities:

Operating lease liabilities, non-current

79,934

76,383

10,526

Deferred tax liabilities

9,244

5,272

727

Total non-current liabilities

89,178

81,655

11,253

TOTAL LIABILITIES

1,396,169

1,613,958

222,411

TOTAL SHAREHOLDERS’ EQUITY

3,694,552

3,741,751

515,624

TOTAL LIABILITIES AND SHAREHOLDERS’ EQUITY

5,090,721

5,355,709

738,035

 

 

ATRENEW INC.

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS AND

COMPREHENSIVE INCOME (LOSS)

(Amounts in thousands, except share and per share and otherwise noted)

Three months ended,

March 31, 2024

December 31, 2024

March 31, 2025

RMB

RMB

RMB

US$

Net revenues

Net product revenues

3,309,819

4,460,603

4,263,679

587,551

Net service revenues

341,317

388,720

389,766

53,711

Operating (expenses) income (1)(2)

Merchandise costs

(2,947,815)

(3,905,118)

(3,615,916)

(498,287)

Fulfillment expenses

(309,768)

(396,948)

(427,849)

(58,959)

Selling and marketing expenses

(321,337)

(376,421)

(418,858)

(57,720)

General and administrative expenses

(73,825)

(91,111)

(63,374)

(8,733)

Technology and content expenses

(50,183)

(56,973)

(55,004)

(7,580)

Other operating income, net

8,406

30,352

244

34

(Loss) income from operations

(43,386)

53,104

72,688

10,017

Interest expense

(3,978)

(2,684)

(1,885)

(260)

Interest income

6,593

6,250

8,374

1,154

Other (loss) income, net

(41,437)

49

(6,487)

(894)

(Loss) income before income taxes and share of loss
in equity method investments

(82,208)

56,719

72,690

10,017

Income tax benefits (expenses)

10,047

32,341

(6,270)

(864)

Share of loss in equity method investments

(20,702)

(11,636)

(23,620)

(3,255)

Net (loss) income

(92,863)

77,424

42,800

5,898

Net (loss) income per ordinary share:

Basic

(0.58)

0.48

0.27

0.04

Diluted

(0.58)

0.48

0.26

0.04

Weighted average number of shares used in
calculating net (loss) income per ordinary share

Basic

161,480,251

160,450,396

161,373,633

161,373,633

Diluted

161,480,251

162,384,444

162,568,603

162,568,603

Net (loss) income

(92,863)

77,424

42,800

5,898

Foreign currency translation adjustments

240

14,539

(999)

(138)

Total comprehensive (loss) income

(92,623)

91,963

41,801

5,760

 

 

ATRENEW INC.

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS AND

COMPREHENSIVE INCOME (LOSS) (CONTINUED)

(Amounts in thousands, except share and per share and otherwise noted)

Three months ended,

March 31, 2024

December 31, 2024

March 31, 2025

RMB

RMB

RMB

US$

(1) Includes share-based compensation expenses as follows:

Fulfillment expenses

(6,381)

(4,657)

(2,357)

(325)

Selling and marketing expenses

(30,406)

(12,066)

(4,437)

(611)

General and administrative expenses

(15,677)

(13,706)

(3,956)

(545)

Technology and content expenses

(4,251)

(3,993)

(1,983)

(273)

(2) Includes amortization of intangible assets resulting
from assets and business acquisitions as follows:

Selling and marketing expenses

(66,412)

(43,850)

(26,479)

(3,649)

Technology and content expenses

(482)

(43)

 

 

Reconciliations of GAAP and Non-GAAP Results

(Amounts in thousands, except share and per share and otherwise noted)

Three months ended,

March 31, 2024

December 31, 2024

March 31, 2025

RMB

RMB

RMB

US$

(Loss) income from operations

(43,386)

53,104

72,688

10,017

Add:

Share-based compensation expenses

56,715

34,422

12,733

1,754

Amortization of intangible assets resulting from
assets and business acquisitions

66,894

43,893

26,479

3,649

Adjusted income from operations (non-GAAP)

80,223

131,419

111,900

15,420

Net (loss) income

(92,863)

77,424

42,800

5,898

Add:

Share-based compensation expenses

56,715

34,422

12,733

1,754

Amortization of intangible assets resulting from
assets and business acquisitions

66,894

43,893

26,479

3,649

Less:

Tax effects of amortization of intangible assets
resulting from assets and business acquisitions

(10,047)

(32,855)

(3,972)

(547)

Adjusted net income (non-GAAP)

20,699

122,884

78,040

10,754

Adjusted net income per ordinary share (non-GAAP):

Basic

0.13

0.77

0.48

0.07

Diluted

0.13

0.76

0.48

0.07

Weighted average number of shares used in
calculating net income per ordinary share

Basic

161,480,251

160,450,396

161,373,633

161,373,633

Diluted

161,480,251

162,384,444

162,568,603

162,568,603

 

SOURCE ATRenew Inc.

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Technology

Marquis Who’s Who Honors Rupin Chothani for Engineering Leadership

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UNIONDALE, N.Y., July 23, 2026 /PRNewswire/ — Marquis Who’s Who honors Rupin Chothani for his leadership in engineering and project management. With more than two decades of professional experience to his credit, Mr. Chothani leverages a unique expertise in fire and petrochemical solutions to find success in his field. As project manager, project engineer and proposal manager at Technip Energies N.V., Mr. Chothani ensures effective results.

Drawn to Engineering

Coming from a family of engineers, Mr. Chothani was naturally drawn to the profession. This inclination was reinforced by comprehensive aptitude and attitude tests administered at the age of 14, which highlighted his strengths in engineering and architecture. Ultimately, this direction reinforced his determination to pursue a degree in mechanical engineering.

By 2003, Mr. Chothani earned a Bachelor of Science in Mechanical Engineering at the University of Mumbai. After a brief role as a junior manufacturing engineer at Artech Cooling Tower Pvt. Ltd., he completed a Master of Science in Mechanical Engineering at the University of Bridgeport in 2006. In addition to these degrees, Mr. Chothani later achieved AutoCAD certification.

Following his graduation in 2006, Mr. Chothani joined CB&I Lummus / ABB Lummus Heat Transfer (now Lummus Technology) as a thermal engineer. Though his work at Lummus Technology lasted only three years, Mr. Chothani was greatly influenced by mentor figures at the company. These mentors, including Ken Catala, Peter Harvard, Chin Dang and Miller Alanath Carter, provided essential guidance.

Building a Family

In December 2008, Mr. Chothani married his wife, Cathy. Along with his son and daughter, his family has contributed richly to his success in engineering and they continue to inspire him to excel. In addition to their support, Mr. Chothani recognizes that there is no alternative to hard work and dedicated learning.

From Lummus Technology to Technip Energies N.V.

Following his work at Lummus Technology, Mr. Chothani worked with Maco Corporation India Pvt. Ltd. By 2011, he joined Complete Heat Transfer Solutions – Environ Energy Systems as a thermal and mechanical engineer. By 2013, Mr. Chothani became a part of Technip Energies N.V. as a furnace mechanical engineer. By 2023, he added to this role and became a project manager, project engineer and proposal manager at the company.

In his current role at Technip Energies N.V., Mr. Chothani is responsible for a variety of essential duties. He manages and executes on engineering projects for ethylene cracking furnaces and heaters, and oversees proprietary technologies. Additionally, he actively coordinates with procurement, logistics, mechanical engineering and process engineering teams to ensure effective results.

Plans for the Future

Moving forward, Mr. Chothani hopes to advance his project management skills, particularly within the firejet industry. At the same time, he aims to share his knowledge of the industry with the next generation of professionals. Outside of his professional ambitions, Mr. Chothani intends to prepare his children to find success, inspiring them and their peers with hands-on experiments and full-day events.

About Marquis Who’s Who®:

Since 1899, when A. N. Marquis printed the First Edition of Who’s Who in America®, Marquis Who’s Who® has chronicled the lives of the most accomplished individuals and innovators from every significant field, including politics, business, medicine, law, education, art, religion and entertainment. Who’s Who in America® remains an essential biographical source for thousands of researchers, journalists, librarians and executive search firms worldwide. The suite of Marquis® publications can be viewed at the official Marquis Who’s Who® website, www.marquiswhoswho.com.

Marquis Who’s Who
Uniondale, NY
(844) 394 – 6946
info@marquiswhoswho.com
www.marquiswhoswho.com

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COALITION OF INDEPENDENT INTERNET PROVIDERS ASKS CRTC TO FIX ERRORS IN WHOLESALE FIBRE RATES

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Coalition of competitive ISPs say current fibre rates make competition impossible and threatens to harm millions of Canadian consumers

CHATHAM, ON, July 23, 2026 /CNW/ — A coalition of independent internet service providers (the Coalition) led by TekSavvy Solutions Inc. (TekSavvy) today applied to the Canadian Radio-Television and Telecommunications Commission (CRTC) to review and vary Telecom Order 2026-77, which set final wholesale rates for fibre internet services. In that decision, the CRTC approved wholesale rates for fibre internet services that are higher than the retail prices charged by the large carriers. This makes competition impossible, as independent providers are forced to either sell at a loss or set prices above the large carriers, leaving millions of Canadian consumers without competitive options for essential internet services.

The application identifies key errors that led the CRTC to approve severely inflated final wholesale rates, which make it economically impossible for independent providers to compete. The Coalition argues that the CRTC’s incorrect rates negate the very purpose of Canada’s wholesale framework, which is to foster competition in retail broadband markets. Specifically, the Coalition asks the CRTC to make three key changes to Telecom Order 2026-77:

Eliminate one cost factor that is inconsistent with the CRTC’s established costing principles, which artificially increased fibre wholesale rates by an estimated 25% to 30% (the Adjustment Factor).Reduce another element of the costing that is inflated above reasonable levels: The Coalition calls on the CRTC to reduce the markup applied to wholesale fibre services from 30% to 15%, reflecting declining costs, operational efficiencies, and the need to support competition.Correct technical errors relating to certain wholesale fibre speed descriptions.

“Canadians were promised greater competition for fibre internet services, but these rates make competition impossible.” said Andy Kaplan-Myrth, TekSavvy’s Vice President of Regulatory and Carrier Affairs. “The CRTC must correct these errors to ensure its wholesale rates promote broadband competition that challenges the market power of monopoly incumbents, lowers prices, and increases consumer choice.”

About the Coalition

The Coalition consists of competitive telecommunications providers and industry associations advocating for fair wholesale access to fibre networks and a competitive broadband marketplace that delivers affordable, high-quality Internet services to Canadians, including: TekSavvy Solutions Inc., BC Broadband Association (“BCBA”), Canada-Wide Internet Service Providers Association (“CanWISP”), Fibernetics Inc., ISP Telecom Inc., National Capital FreeNet Inc., Novus Entertainment Inc. and Purple Cow Internet Inc.

About TekSavvy Solution Inc.

Based in Chatham, Ontario, TekSavvy is Canada’s largest independent telecom service company. TekSavvy has been proudly delivering award-winning services and fighting for consumers’ rights for nearly 30 years. TekSavvy is committed to providing quality competitive choice and closing Canada’s digital divide.

SOURCE TekSavvy Solutions Inc.

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Monk Launches Voice Collections, Bringing AI Phone Calls and Callbacks to Accounts Receivable

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Monk’s collections agent, Julia, can now place outbound collection calls and answer inbound AR questions from a dedicated business number, so finance teams can use the channel that collects best without adding headcount.

Multimedia: Watch Voice Collections in action: https://youtu.be/w09PoN1yACE 

NEW YORK, July 23, 2026 /PRNewswire/ — Monk, the AI-native accounts receivable platform, today launched Voice Collections. Its collections agent, Julia, can now place outbound collection calls and answer inbound customer questions about invoices and payments from a dedicated phone number for each organization. The feature brings the phone, long the most effective collections channel and the hardest one to scale, into Monk’s Intelligent Collections.

Roughly $10 trillion sits in unpaid invoices worldwide, and the average invoice now takes 59 days to clear (Allianz). Most accounts receivable runs on email, and most of it waits. More than half of B2B invoices in the United States are overdue at any given time, and 92% of businesses are typically paid after their due date (Chaser, 2026). Phone calls recover overdue invoices two to three times better than email (Dunwise), yet 91% of finance teams still rely on email as their main follow-up channel and only 56% use the phone, because calling every overdue account by hand does not scale and a single human dunning call can cost $12 to $18 (HighRadius).

Voice Collections gives teams that coverage. Julia can call on the accounts a playbook flags for phone follow-up, and answer when a customer calls the same number back to ask about an invoice, a payment, or a bank detail. Businesses that follow up on 100% of overdue invoices are 76% more likely to be paid within a week (Chaser), and a voice agent is what makes full coverage possible.

Monk’s collections agent is already proven on the accounts it handles by email. Across Monk’s first 100 customers, Julia reaches customers with a 24% higher response rate than standard dunning and resolves 88.2% of collections with zero human intervention. Voice extends that reach to the phone.

“For years the assumption was that customers would not talk to an AI on the phone,” said George Kurdin, Founder and CEO of Monk. “The evidence now points the other way. People engage with a good voice agent, and in AR the phone was always the channel that collected best. We built Voice Collections so finance teams can finally use it at the scale email gave them.”

That assumption is worth retiring. In a University of Chicago Booth field study of roughly 70,000 interviews, people interviewed by a voice AI agent were 12% more likely to receive an offer, 18% more likely to start, and 17% more likely to still be there after 30 days, and 80% chose the voice AI over a human when given the choice. The setting was recruiting rather than collections, but the finding travels: given a capable voice agent, people lean in rather than hang up. A call also does something email cannot, which is secure a verbal promise to pay in the moment.

Built for finance, with the phone agents kept with strict guardrails

Voice in finance has to be constrained, and Monk designed Voice Collections around that from the start. The agent is read-only on the phone. It answers questions, confirms details, and routes the next step. It will not rewrite an invoice, change a payment status, or accept a sensitive payment change by voice.

The agent is also reference-based. If a caller asks about an invoice, Julia asks for both the company name and the invoice number before looking anything up, and it will not search broadly from a single detail. Every inbound and outbound call is kept in the collection record alongside the email history, so a callback is part of the same thread the team already sees, and anything that needs judgment escalates to a person.

“Voice in finance has to be careful by design,” said Joe Zhou, Co-Founder and CTO of Monk. “Julia will not browse across accounts or move money over the phone. A caller has to bring the company name and invoice number before it confirms anything, and every call lands in the record. In finance a 1% mistake is still unacceptable, so we built for that first and added the reach second.”

Teams run autonomous collections on Monk

Monk runs collections for finance teams at companies like Unify, Pump, Siro, and Elate, and Voice Collections extends what those teams already do by email onto the phone.

“We chose Monk to help automate our collections, a process previously demanding several hours a week of manual, one-off outreach,” said Will Stewart, Head of Finance and BizOps at Unify. “Today, our Monk agent is always running in the background and I have a single dashboard to manage AR from.”

At Pump, which manages volume across more than 1,500 customers, Monk has helped collect over $10 million in recent months.

Voice AI is now infrastructure

The timing reflects how far voice AI has come. It has moved from demo to infrastructure: Vapi has processed more than 1 billion calls, Bland handles over 3.5 million calls a week, and ElevenLabs raised a $500 million round at an $11 billion valuation in early 2026. Monk builds Voice Collections on that foundation and adds the part finance actually needs, which is the AR context, the controls, and the audit trail.

Voice Collections is available now as an opt-in feature. Monk configures the dedicated number and call behavior with each organization before turning it on in Collections. See it in action: https://youtu.be/w09PoN1yACE.

About Monk

Monk is the AI-native accounts receivable platform that helps finance teams turn revenue into cash. Its agent, Julia, runs collections, cash application, and forecasting as one connected system. Monk resolves 88.2% of collections with zero human intervention, reaches customers with a 24% higher response rate than standard dunning, reduces DSO by more than 40%, automatically matches 80% of incoming payments with a full audit trail, and gives finance teams back roughly 26 hours a month. Teams onboard in under a week and see results in their first month. More than $1.5 billion in receivables is managed on the platform, including for customers like Profound and ElevenLabs. Monk has raised $25 million and is based in New York.

Media contact
Kendall Warson
kendall@monk.com
+1 415-827-6585

Sources: Chaser 2026 Accounts Receivable research; Dunwise dunning research; HighRadius collection call cost analysis; University of Chicago Booth field study on AI in recruiting; voice AI figures compiled by Enterprise DNA; Federal Reserve data; Allianz Worldwide DSO survey.

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