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IBM Study: CEOs are Reshaping C-suite Roles for the AI Era

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76% of surveyed organizations now have a Chief AI Officer, up from 26% a year ago59% of CEO respondents say the CHRO’s influence will increase over the next few yearsNearly two-thirds of surveyed CEOs are comfortable using AI to help inform major strategic decisions

ARMONK, N.Y., May 4, 2026 /CNW/ — A new global study from the IBM (NYSE: IBM) Institute for Business Value finds that the accelerating pace of AI is pushing CEOs to redesign how C-suite roles are structured to drive greater business impact across the enterprise.

In the foreword of the study, IBM Vice Chairman Gary Cohn writes, “The CEO’s role has always been to lead through disruption. What AI changes is the velocity and consequences of leadership. Enterprises that succeed will operate AI-first – not as a layer of technology, but as a new operating model. Decision cycles will compress. Boundaries between functions will dissolve. Advantage will accrue to those who can learn, adapt, and execute faster than their competitors.”

The annual IBM CEO study,* which surveyed 2,000 CEOs globally, shows that as AI becomes more pervasive in the enterprise, CEOs are under growing pressure to rethink how leadership teams operate, how decisions get made and how organizations are structured.

Among the key findings:

76% of surveyed organizations have a Chief AI Officer (CAIO) in 2026, up from just 26% in 2025.Analysis shows that organizations with an AI-first approach to C-suite design have scaled 10% more AI initiatives enterprise-wide than their peers.64% of surveyed CEOs say they are comfortable making major strategic decisions based on AI-generated input. 83% of respondents agree that AI sovereignty is essential to business strategy, underscoring the importance of having the right controls as AI plays a larger enterprise-wide role. Surveyed CEOs say only 25% of the workforce is using AI regularly as part of their job, despite 86% believing their employees have the skills to collaborate with AI.

“AI is changing how work gets done, bringing people and software together in new ways, and it’s changing how people come together in the workplace,” said Mohamad Ali, Senior Vice President, IBM Consulting. “The CEOs delivering real results from AI transformation aren’t just deploying AI faster, they’re redesigning their organizations to bring together the best people with the best technology.”

New challenges demand different kinds of leadership

85% of respondents say all functional leaders must become technology experts in their domain, signaling that AI accountability is expanding beyond specialized roles. Among organizations with a CAIO, all surveyed CEOs expect the influence of the role to increase by 2030, alongside rising influence across every member of the C-suite. 59% of surveyed CEOs say the CHRO’s influence will increase over the next few years.

As CEOs turn to AI-driven decisions, governance and controls become more critical

By 2030, surveyed CEOs expect 48% of operational decisions where consistency and guardrails can be codified will be made by AI without human intervention, compared to 25% today. 79% of executives surveyed confirm they are decentralizing decision-making, distributing accountability as AI plays a more significant role enterprise wide. 

Organizations are betting on people to drive AI success

83% of CEOs surveyed say AI success depends more on people’s adoption than technology.Between 2026 and 2028, respondents expect 29% of employees to require reskilling for a different role and 53% to need upskilling to perform their current role more effectively. Surveyed organizations that redesigned five core business areas — technology, finance, HR, operations and cross-functional collaboration — are four times more likely to have delivered on business objectives. 77% of respondents say talent and technology leadership roles are converging, suggesting tighter integration between talent, technology and enterprise strategy. 

To view the full study, visit: https://www.ibm.com/thought-leadership/institute-business-value/en-us/c-suite-study/ceo

The study also features industry perspectives from senior executives on how business leaders are responding to AI-driven change. A selection of these firsthand views are available in the addendum below.

*Study Methodology
The IBM Institute for Business Value, in cooperation with Oxford Economics, conducted a survey of 2,000 CEOs and equivalent senior leaders across 33 geographies and 21 industries from February to April 2026. The survey explored how leaders are redesigning business models, operating structures and execution capabilities in an AI-driven economy, with additional analysis examining how organizations translate AI ambition into enterprise-wide execution and business value.

The IBM Institute for Business Value, IBM’s thought leadership think tank, combines
global research and performance data with expertise from industry thinkers and leading academics to deliver insights that make business leaders smarter. For more world-class thought leadership, visit: www.ibm.com/ibv. To receive more insights, subscribe to the IdeaWatch newsletter: https://ibm.co/ibv-ideawatch. 

About IBM
IBM is a leading provider of global hybrid cloud and AI, and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Thousands of government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting deliver open and flexible options to our clients. All of this is backed by IBM’s long-standing commitment to trust, transparency, responsibility, inclusivity, and service.  Visit www.ibm.com for more information.

Media Contact
Marisa Conway
IBM Corporate Communications
conwaym@us.ibm.com

Executive Perspectives:

“It’s not laying AI on top of your existing tools and services. It’s reimagining the entire process.” — Pablo T. Rivero, CEO, Resy and SVP, Global Dining, American Express

“You can’t forecast every disruption, but you can prepare by building organizations that are resilient, adaptable, and ready to operate through change.” — Andrew Anagnost, President and CEO, Autodesk

“AI has moved from the infrastructure layer, largely invisible, to the surface layer of how we work and how we serve customers.” — David Risher, CEO, Lyft

“The introduction of AI is more transformative than the introduction of the internet was at the time – not because of the technology itself, but because of its impact on how people work, decide and collaborate.” — Jan Polkerman, CEO, Dutch Tax and Customs Authority IT

“AI needs to be embedded into how we operate. That means integrating it into workflows across design, merchandising, marketing, stores, and operations–not as a separate initiative, but as part of how the business runs.” – Patrice Louvet, President and CEO, Ralph Lauren Corporation

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SOURCE IBM

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stc group unveils its vision for AI-native networks at Network X 2026

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RIYADH, Saudi Arabia, Oct. 19, 2026 /PRNewswire/ — stc group, Saudi Arabia’s leading digital enabler, has released its AI Native Core Network White Paper during Network X 2026 outlining how it plans to evolve towards an AI-native telecom network by 2030. The paper explains how the group aims to embed AI directly into its network’s design and operations to support emerging digital services and improve reliability.

stc group continues to advance its network capabilities to support AI-driven applications and changing connectivity needs. The group is upgrading its core network, which manages user connections and delivers communications services. By integrating AI deeply into this infrastructure, stc group aims to help the network adapt to changing service requirements and resolve issues with less manual intervention.

The white paper highlights how advances in AI and 5G-Advanced, the next stage of 5G, are increasing network complexity. Services such as AI-enabled calling and immersive communications require faster, more responsive connectivity. AI agents, software systems that carry out tasks on users’ behalf, also need networks to coordinate communications and computing resources around each task.

To address these requirements, the paper sets out stc’s approach spanning AI-native infrastructure, network functions and autonomous operations. It details how the group plans to develop the infrastructure needed to run AI, embed intelligence within network functions and automate more operations. These capabilities would help the network allocate resources more efficiently and recover from faults faster, while allowing engineers to focus on service improvement and oversight.

The release of this whitepaper marks an important milestone in stc group’s network evolution, building a scalable foundation for future AI services, AI agents, intelligent interaction scenarios, and next-generation 5G-A and 6G applications. Building on its existing investments, the group aims to improve network reliability, support the next generation of digital services and accelerate the industry’s transition from Cloud Native to AI Native networks.

About stc group: 

stc group is a digital enabler, offering advanced solutions and driving a role in the digitalization process. The group provides a comprehensive suite of services encompassing digital infrastructure, cloud computing, cybersecurity, Internet of Things (IoT), digital payments, digital media, and digital entertainment. The group comprises 13 subsidiaries across The Kingdom of Saudi Arabia, the Middle East, North Africa, and Europe. 

To know more about stc group: Click here  

View original content:https://www.prnewswire.co.uk/news-releases/stc-group-unveils-its-vision-for-ai-native-networks-at-network-x-2026-302912389.html

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Shoplazza Collaborates with TikTok to Bring Product Discovery Closer to Purchase

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The collaboration supports TikTok’s new agentic commerce experiences, with a focus on helping merchants turn customer interest into sales.

TORONTO, Oct. 19, 2026 /PRNewswire/ — Shoplazza, an AI-native commerce operating system, recently announced it is working with TikTok to support new agentic commerce shopping experiences. The collaboration reflects a shared focus on shortening the path from product discovery to purchase and helping merchants make more of the demand their content and advertising generate.

TikTok introduced Buy Direct and Shopping Assistant on October 5, naming Shoplazza among its commerce and payment partners. Buy Direct lets consumers buy directly from brands within TikTok, without being redirected to an external storefront. It uses Universal Commerce Protocol (UCP) to connect with merchant systems, while brands remain the Merchant of Record.

Shopping Assistant answers product questions using merchant-supplied information on product pages within TikTok’s in-app browser. Shoppers can get the details they need before proceeding to checkout on the merchant’s website within the same browser.

For merchants, a shorter purchase journey can help protect the value of their customer acquisition spending. Redirects and repeated forms add friction just as a shopper is ready to buy. Losing that purchase means losing potential revenue after already paying to attract the customer.

“As platforms automate more decisions, performance increasingly depends on how well data, creative and checkout work together,” said Chao Xu, Director at Shoplazza. “TikTok’s new shopping experiences make it easier to buy while interest is fresh, helping merchants turn that interest into revenue and use each transaction to inform smarter marketing decisions.”

Shoplazza sees these developments as part of a broader convergence between advertising platforms and commerce infrastructure. From transaction data sharing and Instant Pages to Buy Direct, the opportunity is to help algorithms understand completed purchases more accurately while making it easier for shoppers to follow through.

The collaboration builds on an established relationship. Shoplazza’s merchant admin already supports catalog syncing, TikTok Pixel and Events API setup. In May, it was the sole winner of the TikTok Partner Innovation Award for Innovation in Marketing Technology – Commerce. In July, it joined the first group of TikTok for Business Agentic Hub partners, introducing AI Skills that connect store data and business insights with TikTok’s advertising intelligence.

About Shoplazza

Shoplazza is a global AI-native commerce operating system that enables brands to build, launch, and scale their online businesses. Built on an AI agent-native framework, Shoplazza integrates storefronts, marketing, payments, and operational workflows into a unified system designed to support scalable, long-term growth across global markets. Learn more at https://www.shoplazza.com/.

View original content to download multimedia:https://www.prnewswire.com/news-releases/shoplazza-collaborates-with-tiktok-to-bring-product-discovery-closer-to-purchase-302912401.html

SOURCE Shoplazza

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Lexsoft Systems Partners With Clio to Bring Clio’s Legal AI Platform to Law Firms and Legal Departments Across EMEA

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Lexsoft will deliver Clio products, including Clio Work and Clio Manage, and integrate them into the systems its clients already use

LONDON and MADRID, Oct. 19, 2026 /PRNewswire/ — Lexsoft Systems, a provider of IT and business process solutions, today announced a strategic partnership with Clio, the global leader in legal AI. Through this EMEA-wide partnership, Lexsoft will deliver Clio’s platform to law firms and corporate legal departments, and integrate it with the other business-critical systems those clients run.

This agreement strengthens Lexsoft’s position as an independent legal solutions provider, and reinforces its growing presence in the UK and across Europe. It also supports the continued expansion of its carefully selected product portfolio of best-practice, global market-leading legal systems. 

Clio brings together the context of a firm’s work with trusted legal intelligence. Clio Work can draw on the matters, clients, documents, and other information already in Clio Manage, then ground that work in Clio’s global library of more than 1 billion legal documents to support research, analysis, and drafting. For Lexsoft’s global clients, that means AI designed for legal work that understands both the firm and the law.

“A practice management system is the originating point for most major legal processes — from document management and time recording through to security measures such as ethical walls,” says Carlos García-Egocheaga, CEO of Lexsoft Systems. “Until now, we’ve been reluctant to commit to a single partner, despite a wide choice of technologically robust and functionality-rich practice management systems on the market. But with the Clio platform, we’re offering customers more than practice management. Clio Manage takes practice management to a new level, from user experience to advanced functionality. Clio Work, Clio’s legal AI workspace, helps lawyers research, strategise and draft alongside Clio’s global library of legal documents. By integrating these capabilities into customers’ existing systems, we can deliver AI that works the way they do. We’re excited about the value this partnership enables us to deliver to our customers, large and small.”

The partnership lets Lexsoft build tailored environments around Clio, with deep integrations into the other systems its clients run. It helps firms across EMEA move beyond adoption of AI tools to deeper integration and a more fundamental transformation of how legal work gets done.

“Firms across Europe want AI in their daily work, and it only earns its place when it understands the context behind that work,” says Lisa Del Real, Vice President, Channel Partnerships at Clio. “Lexsoft has built its business on connecting the systems law firms and legal departments depend on. Through this partnership, Lexsoft’s clients can run Clio Manage and Clio Work on one shared foundation, so the context of each matter carries from the business of the firm into the legal work itself. They also get an implementation team that already knows how they work.”

Lexsoft is offering Clio’s products to law firms and corporate legal departments in EMEA immediately.

About Lexsoft Systems

Lexsoft provides IT and business process solutions to the legal sector across Europe, the United States, and Latin America. ISO 27017 and ISO 27001 certified, the company assists law firms and corporate legal departments (CLD) to improve their document management, knowledge management, practice management, and CRM processes, to facilitate business efficiency, improve productivity, and reduce risk. Lexsoft T3 is a proven knowledge management solution, offering one of the most comprehensive workflows for this business function. For more information, visit: www.lexsoft.com.

About Clio

Clio is the global leader in legal AI, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. Purpose-built for the legal industry, Clio’s Intelligent Legal Work Platform streamlines workflows, improves decision-making, and combines powerful technology with industry-leading security. Trusted by hundreds of thousands of legal professionals in more than 130 countries, and approved by over 100 bar associations and law societies worldwide, Clio sets the standard for innovation and client success across the legal profession. Backed by world-class investors and a mission to transform the legal experience for all, Clio is defining the future of legal work through AI. Learn more at www.clio.com.

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