AskGamblers Complaint Service (AGCCS) delivered its strongest quarterly performance to date in Q2 2026, helping players recover nearly $3.4 million while reaching record levels of complaints, users, resolutions, and affected operators.

BELGRADE, Serbia, Aug. 20, 2026 /PRNewswire/ — AskGamblers Complaint Service (AGCCS) recorded a record-breaking Q2 2026, helping players recover approximately $3.4 million across casino, betting, and affiliate complaints.

Covering the period between 1 April and 30 June 2026, the latest AGCCS report shows strong growth across almost every key performance metric. During the quarter, the service processed 1,563 cases and successfully resolved 1,068 complaints, benefiting 3,649 users and involving 1,160 casinos, sportsbooks, and affiliates.

The biggest contribution came from the international casino segment, which accounted for approximately $3.25 million of the total recovered amount. The figure represents a significant increase from around $2.28 million recovered in Q2 2025 and $2.03 million in Q1 2026.

Real Cases, Real Player Impact

One Q2 case shows just how high the stakes can be when players turn to AGCCS for help.

A player filed a complaint against 1xBet Sportsbook over account verification issues and a disputed balance of $2,540,999. The player said their withdrawal had been blocked following a winning bet and that, despite providing multiple documents requested during the verification process, they were unable to access their funds for months.

After extensive mediation between the player, AskGamblers, and the sportsbook, the case was ultimately resolved and closed. The player later confirmed that they had successfully accessed their account and withdrawn all of their funds, bringing a six-month dispute to an end.

Reflecting on the resolution, the player thanked AskGamblers for its mediation, saying: “Thank you to AskGamblers for the mediation. It’s a shame 1xBet had to waste so much of my time and yours.”

The value of the service was echoed in feedback from another player during the quarter, who praised the AskGamblers Complaint Team for helping facilitate communication with a casino and ensuring their concern received proper attention.

“As a player, it is reassuring to know that there is an independent and trustworthy platform dedicated to protecting player interests and promoting fair resolutions between casinos and their customers,” the player said, adding that the team’s “professionalism, transparency, and commitment” throughout the process were particularly appreciated.

Commenting on the quarter, Dijana Radunović, General Manager at AskGamblers, said: “Q2 was an exceptional quarter for AGCCS, but what stands out to me is not just the $3.4 million recovered. We also saw more players turn to us, more complaints being handled, and more cases successfully resolved. Behind every number is a player who came to us looking for help with a problem they couldn’t resolve on their own. Our focus remains the same – helping players get answers, resolving disputes where possible, and encouraging greater accountability across the industry.”

With recovered funds and user numbers reaching their highest levels across the three comparison periods, Q2 2026 marks a particularly strong quarter for AGCCS. The results underline the continued demand for player support and the importance of accessible complaint resolution within the iGaming industry.

About AskGamblers

AskGamblers.com strives to provide current, objective, and accurate information and guide its users towards a safe gaming experience. Through our trusted Complaint Service, AskGamblers has helped players recover a total of $90,105,823 since the launch of AGCCS, holding casinos, sportsbooks, and affiliates accountable when issues arise. The way we deliver our services – from online casino, sportsbook, slot, and bonus reviews to player advocacy – is best described by our motto: “Get the truth. Then play.”

For more information about AskGamblers, please contact dijana.radunovic@g2m.com. 

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In-house data reveals sharp rise in digital token buying after Mercuryo simplified its on-ramp experience, removing hurdles in the customer journey.

LONDON, Aug. 20, 2026 /PRNewswire/ — Global payments infrastructure platform Mercuryo has significantly reduced customer drop-off after streamlining its crypto on-ramp process for fiat-to-crypto purchases into a few simple steps.

Mercuryo’s dedicated team is driven by delivering a user experience (UX) on a par with a neobank and the efforts have achieved impressive results: The company reported a 75 per cent year-on-year increase in its overall conversion rate in the first half of 2026, rising from 12 per cent in the first half of 2025 to 21 per cent.

This increase in completion rates addresses a persistent structural challenge in crypto of retaining customers for the full duration of a transaction that can still feel cumbersome and unintuitive to some. The 2023 Global Crypto Onramp Report found that more than 50 per cent of fiat-to-crypto transactions failed, even after users had completed KYC. Abandonment during the purchase flow could reach as high as 90 per cent, highlighting the importance of improving the full customer journey rather than focusing only on compliance or payment approval.

The report found that transaction success rates varied significantly according to factors including the user’s location, fiat currency, cryptocurrency, payment method, transaction amount and on-ramp provider. Europe recorded the highest average success rates in the study, while Africa and South America recorded the lowest. The report also found that local payment methods and bank transfers generally performed better than credit or debit card payments, although performance varied by market and transaction type.

Mercuryo’s analysis shows that abandonment is most likely to occur before a payment is submitted and declines considerably once payment has been initiated. This highlights the importance of optimizing the entire customer journey, including the steps that precede payment, rather than focusing solely on compliance, verification or payment acceptance.

Clear navigation, streamlined steps, relevant payment options and checkout experiences adapted to each user’s device and market can all make it easier to complete a transaction. Mercuryo has continued to refine these elements across its on-ramp service, helping customers move smoothly from initial intent to completed purchase.

“An incessant focus on improving the UX for our customer base is delivering tangible benefits as we see a significant reduction in customer drop-off at the pre-payment stage,” said Ashna Vaghela, Chief Customer Officer at Mercuryo. “We’re acutely mindful that customers expect the on-ramp process to be clear, intuitive and suited to the way they want to purchase digital tokens. Removing unnecessary complexity while making the on-ramp process seamless is key if the Web3 space is to achieve mass adoption.”

For wallets, exchanges and other digital platforms embedding payment flows, the results underscore the commercial importance of checkout design. Offering appropriate payment methods, adapting flows to local preferences and making every stage clear and intuitive can help platforms improve conversion and support the wider adoption of digital assets.

As digital assets become more closely integrated with mainstream financial services, users increasingly expect buying and selling crypto to feel as familiar as any other online payment. Mercuryo’s results show how pairing an effortless user experience with robust payments and compliance infrastructure can help the industry meet that expectation.

Mercuryo is a first-mover and innovator in the fast-evolving Web3 space, providing a variety of payment solutions along with seamless on-chain integration. Mercuryo’s intuitive solutions are simplifying the experience for newcomers to the digital token space. Mercuryo specialises in efficient capital flow in the DeFi ecosystem and combines various payment solutions into a single interface.

About Mercuryo

Mercuryo is a leading payment infrastructure platform in the digital token space. Standing out in the decentralized ecosystem by enhancing payment use case growth and on-chain integration, Mercuryo’s intuitive and robust solutions are powering the next generation of Web3 payment services. Mercuryo’s innovative payment products such as Spend bridge the gap between TradFi, Web2 and Web3. Mercuryo is the proud partner of leading pillars in the digital token economy such as Trust Wallet and MetaMask, along with Revolut, Mastercard and Visa. Driven by an evolving product suite, Mercuryo is expanding further and continuing to innovate with a diversified stack of payment services.

Learn more at: https://mercuryo.io/

Media Contact
Joe Morgan, PR Manager, Mercuryo
j.morgan@mercuryo.io

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HANGZHOU, China, Aug. 20, 2026 /PRNewswire/ — Youdao, Inc. (“Youdao” or the “Company”) (NYSE: DAO), an AI solutions provider specializing in learning and advertising, today announced its unaudited financial results for the second quarter ended June 30, 2026.

Second Quarter 2026 Financial Highlights

Total net revenues were RMB1.5 billion (US$216.2 million), representing a 3.5% increase from the same period in 2025.
– Net revenues from learning services were RMB795.6 million (US$117.3 million), representing a 20.9% increase from the same period in 2025.
– Net revenues from smart devices were RMB86.8 million (US$12.8 million), representing a 31.5% decrease from the same period in 2025.
– Net revenues from online marketing services were RMB584.4 million (US$86.1 million), representing a 7.7% decrease from the same period in 2025.Gross margin was 48.9%, compared with 43.0% for the same period in 2025.Income from operations was RMB111.5 million (US$16.4 million), increasing by nearly 2.9 times from the same period in 2025.Basic and diluted net income per American depositary share (“ADS”) attributable to ordinary shareholders were RMB0.62 (US$0.09) and RMB0.61 (US$0.09), respectively, compared with basic and diluted net loss per ADS attributable to ordinary shareholders of RMB0.15 for the same period of 2025. Non-GAAP basic and diluted net income per ADS attributable to ordinary shareholders were RMB0.76 (US$0.11) and RMB0.75 (US$0.11), respectively, compared with RMB0.11 and RMB0.10 for the same period of 2025.

“We delivered another strong quarter, with continued revenue growth, record operating profit and robust operating cash flow, marking our eighth consecutive quarter of operating profitability,” said Dr. Feng Zhou, Chief Executive Officer and Director of Youdao. “These results reflect the progress we are making toward healthier and more sustainable growth.”

“AI is increasingly translating into tangible business results across Youdao. Learning services maintained strong growth, supported by Youdao Lingshi and our expanding portfolio of AI-driven subscription products, while our disciplined focus on higher-quality opportunities further improved the profitability of online marketing services. With the continued advancement of Confucius 4 and our AI Agent portfolio, we will deepen the application of AI across learning and advertising to enhance user experience, improve operating efficiency and drive sustainable growth,” Dr. Zhou concluded.

Second Quarter 2026 Financial Results

Net Revenues 

Net revenues for the second quarter of 2026 were RMB1.5 billion (US$216.2 million), representing a 3.5% increase from RMB1.4 billion for the same period of 2025.

Net revenues from learning services were RMB795.6 million (US$117.3 million) for the second quarter of 2026, representing a 20.9% increase from RMB657.8 million for the same period of 2025. The year-over-year increase was primarily driven by the strong momentum of tutoring services compared with the same period of 2025.

Net revenues from smart devices were RMB86.8 million (US$12.8 million) for the second quarter of 2026, representing a 31.5% decrease from RMB126.8 million for the same period of 2025, primarily due to a decline in demand for smart learning devices.

Net revenues from online marketing services were RMB584.4 million (US$86.1 million) for the second quarter of 2026, representing a 7.7% decrease from RMB632.9 million for the same period of 2025. The year-over-year decrease reflects Youdao’s disciplined, strategic approach to engagement acceptance, which places greater emphasis on higher ROI (return on investment) engagements. Youdao believes this strategy has enhanced the overall operational efficiency of its business.

Gross Profit and Gross Margin

Gross profit for the second quarter of 2026 was RMB716.9 million (US$105.7 million), representing a 17.6% increase from RMB609.4 million for the same period of 2025. Gross margin was 48.9% for the second quarter of 2026, compared with 43.0% for the same period of 2025.

Gross margin for learning services was 65.5% for the second quarter of 2026, compared with 59.8% for the same period of 2025. The improvement was primarily attributable to improved economies of scale resulting from increased revenues from learning services.

Gross margin for smart devices was 32.8% for the second quarter of 2026, compared with 41.5% for the same period of 2025. The decrease was mainly attributable to increased bill-of-materials cost for smart devices.

Gross margin for online marketing services was 28.7% for the second quarter of 2026, compared with 25.8% for the same period of 2025.

Operating Expenses

Total operating expenses for the second quarter of 2026 were RMB605.3 million (US$89.2 million), compared with RMB580.6 million for the same period of last year.

Sales and marketing expenses for the second quarter of 2026 were RMB424.1 million (US$62.5 million), representing an increase of 5.5% from RMB401.8 million for the same period of 2025. This increase was primarily driven by increased sales and marketing efforts associated with learning services.

Research and development expenses for the second quarter of 2026 were RMB142.0 million (US$20.9 million), representing an increase of 10.7% from RMB128.3 million for the same period of 2025. The increase was primarily driven by Youdao’s increased investments in cutting-edge AI technology to enhance product and service quality.

General and administrative expenses for the second quarter of 2026 were RMB39.2 million (US$5.8 million), representing a decrease of 22.3% from RMB50.4 million for the same period of 2025. The decrease was mainly attributable to a decrease in expected credit losses on the Company’s accounts receivables.

Income from Operations

As a result of the foregoing, income from operations for the second quarter of 2026 was RMB111.5 million (US$16.4 million), increasing by nearly 2.9 times from RMB28.8 million for the same period in 2025. The margin of income from operations was 7.6%, compared with 2.0% for the same period of last year.

Net Income/(Loss) Attributable to Youdao’s Ordinary Shareholders

Net income attributable to Youdao’s ordinary shareholders for the second quarter of 2026 was RMB73.8 million (US$10.9 million), compared with net loss attributable to Youdao’s ordinary shareholders of RMB17.8 million for the same period of last year. Non-GAAP net income attributable to Youdao’s ordinary shareholders for the second quarter of 2026 was RMB90.6 million (US$13.4 million), surging over sevenfold from RMB12.5 million for the same period of last year.

Basic and diluted net income per ADS attributable to ordinary shareholders for the second quarter of 2026 were RMB0.62 (US$0.09) and RMB0.61 (US$0.09), respectively, compared with basic and diluted net loss per ADS attributable to ordinary shareholders of RMB0.15 for the same period of 2025. Non-GAAP basic and diluted net income per ADS attributable to ordinary shareholders were RMB0.76 (US$0.11) and RMB0.75 (US$0.11), respectively, compared with RMB0.11 and RMB0.10 for the same period of 2025.

Other Information

As of June 30, 2026, Youdao’s cash, cash equivalents, current and non-current restricted cash, and short-term investments totaled RMB849.3 million (US$125.2 million), compared with RMB743.2 million as of December 31, 2025. For the second quarter of 2026, net cash provided by operating activities was RMB334.2 million (US$49.3 million). Youdao’s ability to continue as a going concern is dependent on management’s ability to implement an effective business plan amid a changing regulatory environment, generate operating cash flows, and secure external financing for future development. As of June 30, 2026, Youdao has received various forms of financial support from NetEase Group, including, among others, RMB878.0 million in a short-term loan, and US$118.9 million in long-term loans maturing on March 31, 2030, drawn from a US$300.0 million revolving loan facility.

As of June 30, 2026, the Company’s contract liabilities, which mainly consisted of deferred revenues generated from Youdao’s learning services, were RMB835.1 million (US$123.1 million), compared with RMB847.7 million as of December 31, 2025.

Share Repurchase Program

On November 17, 2022, the Company announced that its Board of Directors had authorized the Company to adopt a share repurchase program in accordance with applicable laws and regulations for up to US$20.0 million of its Class A ordinary shares (including in the form of ADSs) during a period of up to 36 months beginning on November 18, 2022. This amount was subsequently increased to US$40.0 million in August 2023. In November 2025 and August 2026, the Board approved amendments to this Program, each extending its expiration date by one year, ultimately to November 17, 2027. As of June 30, 2026, the Company had repurchased a total of approximately 7.5 million ADSs in the open market under the share repurchase program for a total consideration of approximately US$33.8 million.

Announcement on Change in Management

The Company also announced today that Mr. William Lei Ding has resigned from his position as a director of the Company’s Board of Directors, effective August 18, 2026, for personal reasons. Mr. Jinhai Chen was appointed as a director of the Company’s Board of Directors, effective August 18, 2026. 

Jinhai Chen currently serves as vice president of NetEase Cloud Music Inc. (HKEX: 9899). Prior to joining NetEase Cloud Music in 2020, Mr. Chen served as technical director at Tencent Holdings Limited from 2014 to 2020. Mr. Chen received his master’s degree in information and communication engineering from Harbin Institute of Technology.

Conference Call

Youdao’s management team will host a teleconference call with a simultaneous webcast at 6:00 a.m. Eastern Time on Thursday, August 20, 2026 (Beijing/Hong Kong Time: 6:00 p.m., Thursday, August 20, 2026). Youdao’s management will be on the call to discuss the financial results and answer questions.

Dial-in details for the earnings conference call are as follows:

A live and archived webcast of the conference call will be available on the Company’s investor relations website at http://ir.youdao.com.

A replay of the conference call will be accessible by phone one hour after the conclusion of the live call at the following numbers, until August 27, 2026:

About Youdao, Inc. 

Youdao, Inc. (NYSE: DAO) is strategically positioned as an AI solutions provider specializing in learning and advertising. Youdao mainly offers learning services, online marketing services and smart devices – all powered by advanced technologies. Youdao was founded in 2006 as part of NetEase, Inc. (NASDAQ: NTES; HKEX: 9999), a leading internet technology company in China.

For more information, please visit: http://ir.youdao.com.

Non-GAAP Measures

Youdao considers and uses non-GAAP financial measures, such as non-GAAP net income attributable to the Company’s ordinary shareholders and non-GAAP basic and diluted net income per ADS, as supplemental metrics in reviewing and assessing its operating performance and formulating its business plan. The presentation of non-GAAP financial measures is not intended to be considered in isolation or as a substitute for the financial information prepared and presented in accordance with accounting principles generally accepted in the United States of America (“U.S. GAAP”).

Youdao defines non-GAAP net income attributable to the Company’s ordinary shareholders as net income attributable to the Company’s ordinary shareholders excluding share-based compensation expenses, impairment of long-term investments, gain from fair value change of long-term investment and adjustment for GAAP to non-GAAP reconciling item for the loss/(income) attributable to noncontrolling interests. Non-GAAP net income attributable to the Company’s ordinary shareholders enables Youdao’s management to assess its operating results without considering the impact of these items, which are non-cash charges in nature. Youdao believes that these non-GAAP financial measures provide useful information to investors in understanding and evaluating the Company’s current operating performance and prospects in the same manner as management does, if they so choose.

Non-GAAP financial measures are not defined under U.S. GAAP and are not presented in accordance with U.S. GAAP. Non-GAAP financial measures have limitations as analytical tools, which possibly do not reflect all items of expense that affect our operations. In addition, the non-GAAP financial measures Youdao uses may differ from the non-GAAP measures uses by other companies, including peer companies, and therefore their comparability may be limited.

For more information on these non-GAAP financial measures, please see the table captioned “Unaudited Reconciliation of GAAP and Non-GAAP Results” set forth at the end of this release.

The accompanying table has more details on the reconciliation between our GAAP financial measures that are mostly directly comparable to non-GAAP financial measures. Youdao encourages you to review its financial information in its entirety and not rely on a single financial measure.

Exchange Rate Information

This announcement contains translations of certain RMB amounts into U.S. dollars (“US$”) at specified rates solely for the convenience of the reader. Unless otherwise stated, all translations from RMB to US$ were made at the rate of RMB6.7851 to US$1.00, the exchange rate on June 30, 2026 set forth in the H.10 statistical release of the Federal Reserve Board. The Company makes no representation that the RMB or US$ amounts referred to could be converted into US$ or RMB, as the case may be, at any particular rate or at all.

Safe Harbor Statement

This press release contains forward-looking statements. These statements are made under the “safe harbor” provisions of the U.S. Private Securities Litigation Reform Act of 1995. Statements that are not historical facts, including statements about the Company’s beliefs and expectations, are forward-looking statements. Forward-looking statements involve inherent risks and uncertainties, and a number of factors could cause actual results to differ materially from those contained in any forward-looking statement. In some cases, forward-looking statements can be identified by words or phrases such as “may,” “will,” “expect,” “anticipate,” “target,” “aim,” “estimate,” “intend,” “plan,” “believe,” “potential,” “continue,” “is/are likely to” or other similar expressions. The Company may also make written or oral forward-looking statements in its reports filed with, or furnished to, the U.S. Securities and Exchange Commission, in its annual reports to shareholders, in press releases and other written materials and in oral statements made by its officers, directors or employees to third parties. Further information regarding such risks, uncertainties or factors is included in the Company’s filings with the SEC. All information provided in this press release is as of the date of this press release, and the Company does not undertake any duty to update such information, except as required under applicable law.

For investor and media inquiries, please contact:

In China:
Jeffrey Wang
Youdao, Inc.
Tel: +86-10-8255-8163 ext. 89980
E-mail: IR@rd.netease.com

Piacente Financial Communications
Helen Wu
Tel: +86-10-6508-0677
E-mail: youdao@thepiacentegroup.com

In the United States:
Piacente Financial Communications
Brandi Piacente
Tel: +1-212-481-2050
E-mail: youdao@thepiacentegroup.com

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SOURCE Youdao, Inc.