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Senior Customer Experience Leaders to Tackle Retail Sector’s Top Challenges at CX Retail USA Exchange

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DALLAS, Aug. 8, 2024 /PRNewswire/ — Following its highly successful launch in 2023, the CX Retail USA Exchange returns for its second edition on September 24-25, 2024 at the Marriott Dallas Uptown, Texas. Bringing together customer experience leaders from some of the USA’s biggest retail brands for two days of learning, discovery, and networking, attendees will gain valuable insights into how to remain competitive in today’s volatile consumer landscape and adapt CX strategies to meet and exceed fast-evolving customer expectations. 

 

At a time when retailers are increasingly recognizing the value of their customer data, one pertinent agenda highlight is an expert-led panel discussion featuring Nathalie Baier, Global Director of MarTech Planning & Enablement at Under Armour, Kunal Banerjee, Senior Director of Product Management – eCommerce at Target, and Tariq Muhammad, Senior Director of Customer Service – Loyalty at Verizon Consumer Group. The line-up of expert speakers will discuss best practices for harnessing data to establish loyalty through personalization in today’s fickle customer landscape.

Another notable agenda highlight is a keynote presentation from Board Director at GoPro, Former CEO at Gymboree, and Award-Winning Author, Shaz Kahng. Shaz’s session on ‘The Stunning Secrets to Transform Customer Experience’ will draw from her extensive experience of catalyzing consumer-focused business transformation, demonstrating to delegates how excellence and innovation in customer experience can meaningfully contribute to sustainable business growth.   

Commenting on the upcoming Exchange, Shaz Kahng stated that: “I think it’s really valuable for senior leaders to attend conferences like the CX Retail USA Exchange for two reasons: firstly, not only will you learn new ways of thinking and new approaches which can be very valuable, but secondly – and even more importantly – is that smaller conferences like these with senior level CX leaders allow you to interact with each other, exchange ideas, and engage in dialogue.” You can watch Shaz Kahng’s full interview with the CX Retail USA Exchange team here: https://youtu.be/9Uf4GrbKGF0 

With advancements in technology moving at lightning speed and post-pandemic consumers valuing experiential retail experiences both in-store and through omnichannel engagement more than ever, the agenda for the CX Retail USA Exchange has been designed to address the need for retailers to understand and adapt to transforming customer purchasing habits and expectations. With a variety of activity formats including peer-to-peer networking sessions, expert-led keynote presentations, and interactive think tanks and roundtables, the event enables customer and experience professionals to explore solutions to retail’s most pressing challenges from multiple different viewpoints.  

The CX Retail USA Exchange’s world-class speaker faculty is comprised of senior retail and customer experience leaders from some of the USA’s biggest and most recognizable brands, including Walmart, Albertsons, Walgreens, and Lowe’s. Attendees will come away with a deeper understanding of today’s customer and fresh ideas for CX strategies to bring back to their own organizations.

Attendance at the CX Retail USA Exchange is by invitation only. For inquiries and to request an invitation, please visit the event website or contact info@exchangeevents.co.uk.  

Join us in ushering in a new era of customer experience in retail.

Media contacts: Julia Levin, julia.levin@iqpcexchange.com 

Video – https://www.youtube.com/watch?v=9Uf4GrbKGF0
Logo – https://mma.prnewswire.com/media/2478465/CX_Retail_USA_Logo.jpg

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SOURCE CX Retail USA Exchange

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XLCS Partners advises Concurrent Utility Services on sale to UniTek Global Services

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NASHVILLE, Tenn., July 23, 2026 /PRNewswire/ — XLCS Partners, Inc., a leading middle market investment bank, is pleased to announce that it served as exclusive M&A advisor to Concurrent Utility Services LLC on its acquisition by UniTek Global Services, Inc., a portfolio company of New Mountain Finance Corporation (Nasdaq: NMFC) and its affiliates, and BTG Pactual Strategic Capital.

Headquartered in Miami, Florida, Concurrent is a licensed general and electrical contractor providing infrastructure development and maintenance services to electric utilities, telecom providers, and land developers throughout the Southeast United States. The company’s capabilities span overhead and underground utility construction, professional telecom services, emergency service restoration, in-building networks, environmental services, and data center development. Backed by a safety-first culture and an experienced workforce, Concurrent has built a strong regional platform and a reputation for quality across the markets it serves.

UniTek is a leading digital infrastructure services provider supporting the expansion of fiber and data center connectivity across the U.S. and Canada. With over 600 employees and 60 locations, UniTek delivers a full suite of infrastructure services. The acquisition of Concurrent accelerates UniTek’s Power Services Division, which launched in July 2025 to broaden the company’s maintenance, repair, upgrade, and new infrastructure development services for the power sector. Concurrent’s established Southeast footprint and power capabilities directly complement UniTek’s existing broadband and data center infrastructure platform, positioning the combined company to capitalize on growing demand for resilient, modernized power infrastructure. Concurrent will continue to operate under its established brand, maintaining uninterrupted service for its customers.

“Selling Concurrent was one of the biggest decisions of my career, and Anthony, Jay, and the XLCS team guided us through every step with professionalism and genuine care for our people,” said Steve Sarno, CEO of Concurrent. “They stayed fully engaged throughout, gave us honest and thoughtful advice, kept our best interests front and center, and delivered an outcome that exceeded our expectations. I would recommend them without hesitation to any owner considering a transaction.”

XLCS acted as the exclusive M&A advisor to Concurrent, and the transaction was led by Anthony Contaldo, Partner, and Jay Cremer, Vice President. The transaction was completed on July 1, 2026.

About XLCS Partners, Inc.

XLCS Partners is a leading global investment banking firm providing M&A advisory services. Visit www.xlcspartners.com for more information.

Media Contact: 
Kendra Span 
kspan@xlcspartners.com
615-379-7783

View original content to download multimedia:https://www.prnewswire.com/news-releases/xlcs-partners-advises-concurrent-utility-services-on-sale-to-unitek-global-services-302833542.html

SOURCE XLCS Partners, Inc.

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XLCS Partners advises Concurrent Utility Services on sale to UniTek Global Services

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NASHVILLE, Tenn., July 23, 2026 /PRNewswire/ — XLCS Partners, Inc., a leading middle market investment bank, is pleased to announce that it served as exclusive M&A advisor to Concurrent Utility Services LLC on its acquisition by UniTek Global Services, Inc., a portfolio company of New Mountain Finance Corporation (Nasdaq: NMFC) and its affiliates, and BTG Pactual Strategic Capital.

Headquartered in Miami, Florida, Concurrent is a licensed general and electrical contractor providing infrastructure development and maintenance services to electric utilities, telecom providers, and land developers throughout the Southeast United States. The company’s capabilities span overhead and underground utility construction, professional telecom services, emergency service restoration, in-building networks, environmental services, and data center development. Backed by a safety-first culture and an experienced workforce, Concurrent has built a strong regional platform and a reputation for quality across the markets it serves.

UniTek is a leading digital infrastructure services provider supporting the expansion of fiber and data center connectivity across the U.S. and Canada. With over 600 employees and 60 locations, UniTek delivers a full suite of infrastructure services. The acquisition of Concurrent accelerates UniTek’s Power Services Division, which launched in July 2025 to broaden the company’s maintenance, repair, upgrade, and new infrastructure development services for the power sector. Concurrent’s established Southeast footprint and power capabilities directly complement UniTek’s existing broadband and data center infrastructure platform, positioning the combined company to capitalize on growing demand for resilient, modernized power infrastructure. Concurrent will continue to operate under its established brand, maintaining uninterrupted service for its customers.

“Selling Concurrent was one of the biggest decisions of my career, and Anthony, Jay, and the XLCS team guided us through every step with professionalism and genuine care for our people,” said Steve Sarno, CEO of Concurrent. “They stayed fully engaged throughout, gave us honest and thoughtful advice, kept our best interests front and center, and delivered an outcome that exceeded our expectations. I would recommend them without hesitation to any owner considering a transaction.”

XLCS acted as the exclusive M&A advisor to Concurrent, and the transaction was led by Anthony Contaldo, Partner, and Jay Cremer, Vice President. The transaction was completed on July 1, 2026.

About XLCS Partners, Inc.

XLCS Partners is a leading global investment banking firm providing M&A advisory services. Visit www.xlcspartners.com for more information.

Media Contact: 
Kendra Span 
kspan@xlcspartners.com
615-379-7783

View original content to download multimedia:https://www.prnewswire.com/news-releases/xlcs-partners-advises-concurrent-utility-services-on-sale-to-unitek-global-services-302833542.html

SOURCE XLCS Partners, Inc.

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Fathom Applauds Introduction of the FRONTIER Act, the First Federal Blueprint for Independent AI Verification

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Reps. Lori Trahan (D-MA-03) and Jay Obernolte (R-CA-23) introduce a bill to build a competitive marketplace of independent verifiers for frontier AI models.

WASHINGTON, July 23, 2026 /PRNewswire/ — Fathom welcomes the introduction of the FRONTIER Act, the most complete federal framework yet for independent, third-party verification of frontier AI. The legislation is built to earn public trust as AI technology continues to accelerate. As frontier systems begin to take autonomous action in the world, the gap between what these models can do and our ability to keep them in check is widening. FRONTIER is the starting point to close that gap.

“AI governance keeps running into the same wall. The technology is hard to measure and it moves faster than any law can keep up with,” said Andrew Freedman, Co-Founder and CEO of Fathom. “Trying to write the perfect rules and freezing them in place won’t work. What will work is a competitive market of independent verifiers who are accountable for real-world outcomes and who the government can actually count on. The FRONTIER Act shows we can move fast and still get this right.”

The bill gets the fundamentals correct. It sets one public standard – the adequate mitigation of catastrophic risk – and holds both the AI companies and their independent verifiers accountable to it. FRONTIER does not freeze a single testing method into statute. Instead, it licenses competing verification organizations, allows them to sharpen their methods, and gives the government the power to revoke a license when a verifier’s work does not hold up in the field. That is how you build a system that keeps pace with the science instead of falling behind it.

Fathom thanks Reps. Trahan and Obernolte for their leadership, and for their courage in releasing a discussion draft, inviting scrutiny, and incorporating substantive improvements from across the field. One priority improvement as the bill advances: giving the government a fuller range of tools to act upstream – for pushing companies to close identified gaps in risk mitigation early, rather than only once a catastrophe is imminent. We are committed to working with these sponsors, committees of jurisdiction, and Congressional leadership to continue refining the bill in the weeks and months ahead.

About Fathom
Fathom is an independent nonprofit whose mission is to build a governance architecture that helps society navigate the transition to a world with AI by fostering trust, safety, and innovation. Fathom has developed and championed the independent verification model for AI and works with policymakers across the country to put it into practice. Learn more at http://fathom.org.

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SOURCE Fathom AI Inc.

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