Technology
SF Intra-city (09699.HK) Achieved High-Quality Revenue Growth of around 20% in the First Half of 2024, Net Profit Doubled
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Net profit attributable to owners of the Company Reaching a Record High of about RMB 62.17 million
Enhancing innovative digital intelligence to improve operational efficiency, Supporting long-term, healthy and high-quality growth
Results Highlights
Revenue increased by 19.6% year-on-year (“YoY”) to approximately RMB6,878.5 million, with order volume increased by more than 30%.Gross profit and gross profit margin from continuing operations both improved significantly, gross profit increased by 23.4% YoY to approximately RMB 473.3 million; and gross profit margin was 6.9%.Net profit attributable to owners of the Company was approximately RMB 62.2 million in 2024 H1, increased by 105.1% YoY, exceeding the overall net profit level of 2023, setting a new historical record high. and net profit margin reached 0.9%.Revenue from intra-city delivery was approximately RMB 4,038 million, representing a YoY growth of 19.2%.Revenue from last-mile delivery services amounted to approximately RMB 2,840.5 million, increased by 20.3% YoY.Number of active consumers grew to 21.9 million people for the past 12 months ended 30 June 2024.Revenue from intra-city delivery service for merchants increased to approximately RMB 2,874.1 million, grew by 18.8% YoY; Revenue from intra-city delivery service for consumers increased to approximately RMB 1,163.9 million, grew by 20.1% YoY.Number of active merchants on the platform reached 550,000 for the 12 months ended 30 June 2024.Further strengthened the construction of the on-demand delivery network and service capabilities in lower-tier markets, covered more than 1,200 counties throughout the country, reaching a county coverage rate of 68%, and the revenue from such areas increased by 51% YoY.In 2024 H1, cash inflow from operating activities was approximately RMB 99.2 million, marking a YoY increase of 189.0%. As of 30 June 2024, cash and cash equivalents and short-term financial investments were approximately RMB 1,452.7 million and RMB 912.5 million respectively. The healthy cash flow reflects excellent business quality and operational resilience.
HONG KONG, Aug. 29, 2024 /PRNewswire/ — Hangzhou SF Intra-city Industrial Co., Ltd. (“SF Intra-city” or the “Group”; Stock Code: 9699.HK), the largest third-party on-demand delivery service provider in China, announced its unaudited interim results for the six months ended 30 June 2024 (the “Reporting Period” or the “first half of 2024”). During the Reporting Period, the Group’s has achieved satisfactory results, revenue from continuing operations increased by 19.6% to approximately RMB 6,875.5 million compared to the same period last year, with order volume increased by more than 30% compared to the same period last year. Gross profit amounted to approximately RMB 473.3 million, representing an increase of 23.4% YoY and the gross profit margin improved by 0.2 percentage points of the same period last year to 6.9%. During the Reporting Period, net profit attributable to owners of the Company doubled to approximately RMB 62.2 million, representing an increase of 105.1%, exceeding the overall net profit level of 2023, setting a new historical record high.
The net profit growth was attributable to: (i) strong adherence to the business goal of healthy and high-quality growth, with order volume significantly increased by more than 30% compared to the same period last year, driving the growth of revenue and further unleashing the benefits of economies of scale and network effects; (ii) optimization of business structure, with increased contributions to revenue from premium customers; and (iii) technological advancements and lean management driving operational quality and efficiency, improving operating performance, maintaining gross profit margins and expense ratios at healthy level and boosting profitability. Net profit margin has further increased to 0.9%.
In the first half of 2024, the Group achieved a cash inflow from operating activities of RMB 99.2 million, marking a YoY increase of 189.0%. As of June 30, 2024, our cash and cash equivalents and short-term financial investments were RMB 1,452.7 million and RMB 912.5 million respectively, indicating a healthy cash flow and ample fund reserves, fully demonstrating healthy operations.
The management team of SF intra-city commented, “In the first half of 2024, the Group’s profits continued to grow. Firmly rooted in the local lifestyle services industry, the organization proactively identified and capitalized on evolving market demands and growth opportunities. As part of the intra-city delivery infrastructure, we remain steadfast in executing our strategic plans, committed to serving every customer and supporting our riders in delivering every order. These focused efforts have culminated in favorable business results for our company. We stay committed to our operational goal of ‘high-quality and healthy growth.‘ We will embrace market opportunities in the diversified traffic, local retail development, accelerated intra-city logistics, and the ongoing expansion of third-party on-demand delivery services. As local lifestyle consumption scenarios and consumption patterns continue to evolve, we will remain focused on our core value contributions within the industry and urban operations. We will also strive to expand the boundaries of on-demand fulfillment services, enhance our technological capabilities, and collaborate with more business partners. Together, we will safeguard the prosperous development of the new consumption trend and better fulfill our mission of ‘bringing enjoyable lifestyle to your fingertips‘.“
Intra-city delivery deepened cooperation with KA and major traffic platforms, and adopted flexible pricing strategies to enhance product competitiveness
During the Reporting Period, revenue from intra-city delivery service increased by 19.2% to approximately RMB 4,038.0 million. The healthy growth was attributable to: (i) robust demand for food delivery services, with consumers expanding the habit of on-demand delivery into retail consumption scenarios, resulting in a rapid growth in non-food delivery scenarios, recording a 32.4% YoY increase in revenue to approximately RMB 1,665.6 million in the first half of 2024; (ii) comprehensive capabilities in logistics infrastructure enable the provision of professional and high-quality on-demand delivery services to a diverse customer base. This approach deepened cooperation with key account (KA) customers and major traffic platforms, while expanding the scale of active merchants and consumers; (iii) dedicated expansion in lower-tier cities and counties, which further strengthened market penetration in county areas, whereby county-level revenue which grew by 51% YoY in the first half of 2024; (iv) the hour-level delivery network which effectively met the accelerating timeliness of intra-city express delivery; and (v) the adoption of flexible pricing strategies which enhanced product competitiveness.
Revenue from intra-city to merchants reached approximately RMB 2,870 million and the active merchant base continued to grow
SF Intra-city empowers merchants with an open and inclusive on-demand delivery network along with professional, efficient, and comprehensive delivery solutions, to maintain extensive cooperation with merchants. After the optimization of the business structure and the expansion of the base of cooperating merchants in the earlier stage, the revenue from intra-city delivery service for merchants significantly improved and increased. During the Reporting Period, such revenue reached approximately RMB 2,874.1 million, representing a YoY growth of 18.8%.
In terms of merchant cooperation, SF Intra-city capitalized on market opportunities driven by decentralization of traffic, effectively meeting the needs of various merchants and platforms. The Group’s market share in cooperation with top-tier customers consistently increased, maintaining leading market share with an addition of over 6,000 new cooperating stores during the Reporting Period. The Group also maintained close cooperation with various major traffic platforms, actively exploring new business models in local lifestyle services to meet all types of to-home delivery needs on the platforms. As of 30 June 2024, the active merchants on the platform in the past 12 months reached 550,000, with a YoY increase of 45.0%. Among them, KA customers showed robust growth momentum, with revenue from newly contracted customers achieving high double-digit growth and achieving enhanced business stability given the increasing proportion of chain customers.
In terms of scenario coverage, SF Intra-city leveraged multi-scenario capabilities and optimized product services around key categories. The Group focused on key industries, important holidays, hot topics, and emerging scenarios to enhance its differentiated service capabilities. In the first half of 2024, revenue from tea and beverage delivery increased by 60% YoY, and retail categories such as supermarkets and convenience stores, cakes and bakeries, pharmaceuticals, and cosmetics achieved high double-digit growth in revenue YoY.
In terms of geographical coverage, the Group further strengthened the construction of on-demand delivery network and service capabilities in lower-tier markets, providing more convenient on-demand delivery services for differentiated local lifestyle scenarios among counties. During the Reporting Period, the Group covered more than 1,200 counties throughout the country, reaching a county coverage rate of 68%. With deepened development and stable operation in the covered county areas, as well as developed various new scenario businesses in lower-tier markets, the revenue from such areas increased by 51% YoY.
As one of the most widely and deeply connected third-party on-demand delivery service providers, SF Intra-city is actively involved on an accessible platform for collaborating with local lifestyle service vendors. By promoting the co-construction of ecosystems with various major local lifestyle service platforms, SF Intra-city actively grasps the trend of diversified traffic including (i) Douyin, (ii) Alibaba, (iii) WeChat and (iv) Didi Fast Delivery, providing intra-city delivery services nationwide and further expanding the multi-faceted user service ecosystem. Currently, the Group continues exploring opportunities and experimenting with different new collaborative scenarios alongside multiple strategic partners. By harnessing high quality and efficient on-demand delivery experiences, the Group aims to contribute to the thriving new ecosystem of local lifestyle services.
SF intra-city rapidly expanded and densified nationwide delivery network, leading to an increase in business districts coverage and order density. During the Reporting Period, the Group strengthened operational efficiency in business districts around top customers’ stores, effectively addressing pain points such as peak order overload, long waiting times for meals, and idle personnel during off peak hours. Both parties were able to achieve cost reduction and efficiency improvement. The number of profitable business districts increased, and flexibility of the delivery network remains significantly advantageous. During the Reporting Period, fluctuations in the fulfillment in-time rate during holidays and poor weather conditions were less than one and three percentage points, respectively. The fulfillment in-time rate was approximately 95%, with an average delivery time of 22 minutes for orders within 3 kilometers.
SF intra-city also strategically partnered with participants in the SF Holding Group’s ecosystem to offer an integrated supply chain solution for customers by combining “warehousing + transport+ intra-city on-demand delivery”. Customers can choose suitable logistics products more conveniently given the integration of resources and capabilities within the SF Holding Group, helping both SF intra-city and the SF Holding Group in jointly expanding the customer base and enhancing customer loyalty. In the first half of 2024, the number of Credit Customers placing orders using the intra-city on demand delivery service and their order frequency both increased significantly. The external incremental revenue brought by the Credit Customers, being served together with SF Holding Group, recorded a YoY growth of 52% to approximately RMB 160.7 million.
Demand for intra-city delivery for consumers accelerated, drove a 20.1% YoY increase in revenue to about RMB 1,160 million
For consumers, SF intra-city is committed to creating an industry-leading and professional on-demand fulfillment service. The Group’s “deliver for me, fetch for me, purchase for me, and solve for me” services cover personal life and work scenarios such as daily errands, medical healthcare, and business agency, reinforcing the brand image of “SF Intra-city, the first choice for urgent delivery of valuable items.” In the first half of 2024, the revenue from intra-city delivery for consumers grew by 20.1% YoY to approximately RMB 1,163.9 million.
During the Reporting Period, the Group further enhanced its understanding of consumers and proactively captured new market opportunities. The demand for delivery services from individual customers under corporate scenarios has been further released along the formation of consumption habits. The Group focused on strengthening the service capabilities in central business districts (“CBDs”) and office areas, ensuring quality pick-up and delivery experiences and delivery safety by standardizing rider image, equipment, language, delivery packaging materials and delivery operations, etc., establishing industry service standards for high-end business customers. Through channel partnerships, the reach to intra-city express delivery users increased, allowing consumers to choose “delivery within an hour” services on the user interface when placing orders, to meet the need for accelerating timeliness. The Group also expanded the coverage distance of the “delivery within an hour” service. The order volume of “delivery within an hour” service quickly doubled during the Reporting Period, driving a strong YoY growth in revenue from this service.
The Group proactively optimized the brand promotion and channel marketing strategies, also intensified the collaboration with external channels, particularly in terms of new customer acquisition and joint marketing initiatives. Through a variety of ways such as discount promotions, community engagement programs, and platform collaboration campaigns, the Group successfully enhanced both customer acquisition efficiency and new user conversion rates. As the user base expands, the Group increasingly focused on improving service quality and implementing refined user operations and optimizing the membership system to boost the retention and repurchasing rates of existing customers. As of 30 June 2024, the scale of active consumers exceeded 21.9 million in the past 12 months.
Revenue from last-mile delivery service significantly grew by 20.3% to about RMB2,840million
In the first half of 2024, the revenue of last-mile delivery service recorded a YoY growth of 20.3% to approximately RMB 2,840.5 million, which was mainly attributable to: (i) the steady increase in cooperation scale and delivery volume with major customers by fully leveraging the flexibility and cost advantages of the delivery network and working closely during peak order periods, holidays and e-commerce delivery; and (ii) revenue from intra-city express delivery scenarios such as “parcels collection” and “delivery within half a day” doubled compared to the same period last year, maintaining rapid growth. Notably, for the parcels collection service, the Group expanded service areas and strengthened synergies with major customers in capacity management, resulting in daily average order pickup volume exceeding one million during the first half of 2024.
Achieved continuous advancement in digitalization operations and AI decision-making to enhance delivery efficiency and reduce costs
SF intra-city is committed to advancing digital operations and AI decision-making intelligence at various stages of business. The Group’s City Logistics System (“CLS”) achieved collaborative response in the three core processes, including intelligent business planning and marketing management, integrated rider dispatch and intelligent order distribution, and intelligent operational optimization. Based on big data analysis and AI algorithms, the system can effectively predict order fluctuations, and comprehensively coordinate factors such as front-end sales and marketing strategy, rider distribution and dispatch, route planning, willingness to pick up and subsidies, waiting times at the store, and delivery times. The system optimally matches orders with riders in different industries, scenarios, and complex delivery networks.
The Group will continue to strengthen connections with various channels, platforms, and private domains for order sources, providing intelligent distribution and planning system services to help merchants improve digital operational efficiency and generate revenue in the trend of decentralized traffic. During the Reporting Period, the Group focused on enhancing the capacity matching and delivery capabilities for medium and long distance orders, improving the fulfillment efficiency of long-distance orders, and reducing delivery costs to better meet the citywide delivery needs of merchants.
Meanwhile, SF intra-city also continued to explore the commercial potential of smart logistics and unmanned delivery technology. During the Reporting Period, the Group launched pilot programs in several cities to explore unmanned vehicles delivery among transit hubs and local delivery outlets under our last mile delivery service. Meanwhile, the Group developed relevant technological capabilities to realize functions such as vehicle dispatch and operational monitoring. By analyzing actual fulfillment scenarios and leveraging data insights, we constantly refined operational strategies to enhance the efficiency and stability of unmanned vehicle deliveries and reduce operational costs. The Group aims to further expedite deployment with the long-term goal of making unmanned delivery as a complementary solution to the existing rider network, ultimately enhancing overall efficiency.
Included in the Hang Seng Index series, reflecting recognition from capital market of business performance and prospects
From 30 November 2023 to 26 July 26 2024, based on market conditions, SF intra-city made a series of H-share repurchases. The repurchases demonstrated the Board’s confidence in the long term development prospects of the business, which ultimately benefits the Company and creates value for the shareholders.
Besides, based on the results of the quarterly review of the Hang Seng Family of Indexes announced by Hang Seng Indexes Company Limited on 16 August 2024, the Group has been included as a constituent stock of the Hang Seng Family of Indexes including the Hang Seng Composite Index, with effect from September 9, 2024. Following the inclusion of the Group in the Hang Seng Composite Index, the Group’s stocks will be eligible for trading on “Stock Connect,” The inclusion reflects the capital market’s recognition of the Group’s business performance and growth outlook.
Looking ahead, the management team of SF intra-city said, “We will embrace market opportunities in the diversified traffic, local retail development, accelerated intra-city logistics, and the ongoing expansion of third-party on-demand delivery services. We will continue to expand on a large-scale, covering a wide range of scenarios, providing excellent services and establishing a solid network, to enhance medium to long-term revenue and profit potential. The Group will also continue to invest part of the profit margins brought by operational efficiency improvements and cost reductions into business development and lean operations to form a virtuous cycle of operations. SF Intra-city will also adapt to evolving consumer trends, focusing on serving customers, industries, and society, creating more flexible income opportunities, and generating broader value for our customers and shareholders.”
– Ends –
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SOURCE SF Intra-city
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MARIANA MINERALS RESTARTS UTAH COPPER MINE AS THE WORLD’S ONLY AUTONOMOUS-FIRST MINE AND REFINERY
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Software-first minerals company integrates autonomous haulage, drilling, and robotic sensing across mining and refining under a single AI operating platform
SAN JUAN COUNTY, Utah, April 27, 2026 /PRNewswire/ — Mariana Minerals, the world’s only software-first, vertically integrated minerals company, today announced the restart of mining operations at Copper One in southeastern Utah. The restart marks a milestone in mining history: Copper One becomes the world’s first mine to deploy autonomous tools across all three operational domains (mining, refining, and capital project execution) unified under a single operating system.
Mariana acquired Lisbon Valley Mining Company in Q4 2025, gaining control of a roughly 10,000-acre permitted land package that has produced high-purity copper cathode since 2009. While refinery operations continued uninterrupted, mining was paused in late 2024. Mining operations resume this month with autonomous systems and autonomous orchestration active from day one.
“Copper One will be the first mine where delivering end-to-end autonomy is the priority, where it’s being rapidly deployed across mining and refining operations and coordinated by our internal software stack. That’s what MarianaOS makes possible. We chose to prove it here because the stakes are real: the U.S. has a structural copper deficit, and the window to close it is narrowing. We’re producing now and ramping output aggressively, with the primary goal of achieving fully-autonomous mining operations,” said Turner Caldwell, Co-Founder & CEO, Mariana Minerals.
MarianaOS: An Autonomy-First Mining Operating System
What makes Copper One unprecedented is not any single piece of autonomous equipment, but the intelligence layer coordinating them. MarianaOS integrates three core subsystems, MineOS, PlantOS, and CapitalProjectOS, into a unified platform spanning project execution through copper production.
On the mining side, Copper One will begin with integrating three best-in-class autonomous equipment platforms. Pronto’s turnkey Autonomous Haulage System (AHS) uses camera-based machine learning and Global Navigation Satellite Systems (GNSS) to enable fully driverless haul truck operation, with OEM-agnostic retrofit capability across mixed fleets. Sandvik’s AutoMine® platform enables autonomous production drilling, allowing operators to simultaneously monitor multiple surface machine operations from a remote-operations control center. And Boston Dynamics’ Spot quadruped robots autonomously patrol the open pit, heap leach pad, and solvent extraction-electrowinning (SX-EW) refinery infrastructure. All of these data feed directly into MineOS, enabling fleet-wide optimization and continuous improvement.
PlantOS extends autonomous operations into refining by integrating real-time sensor data across the entire refining process (solution chemistry, flow rates, temperature, and electrowinning cell performance) into a unified control system. Machine learning models predict process drift, automatically adjust reagent dosing, and flags maintenance needs before they impact output. The result is a continuously optimized refinery that operates with minimal human intervention.
CapitalProjectOS redefines how capital-intensive infrastructure projects are planned and executed. Traditional projects often take a decade or more and frequently suffer from chronic cost overruns. CapitalProjectOS integrates process development, engineering, procurement, construction, and commissioning data into a single platform that enables real-time progress tracking, predictive risk modeling, and automated schedule optimization. At Copper One, CapitalProjectOS is managing the expansion roadmap to scale output to 50,000 metric tons per year, coordinating heap leach pad expansions, refinery upgrades, and autonomous equipment deployment in parallel.
Built to Move Fast
While Mariana is actively constructing and developing greenfield projects – with the goal of compressing engineering, procurement, construction, and commissioning timelines leveraging CapitalProjectOS – Copper One is uniquely positioned to accelerate deployment of MarianaOS at scale. With an existing open pit mine, heap leach pad, and SX-EW refining infrastructure already in place, Mariana will rapidly ramp production that would take years to replicate elsewhere.
Mariana’s longer-term plan is to scale Copper One output to 50,000 metric tons per year of high-purity copper cathode by 2030, leveraging additional proven deposits on the property and integrating copper scrap recycling.
A Critical Supply Gap
The U.S. currently imports approximately 50% of its refined copper. With domestic demand projected to nearly double by 2035 — driven by AI data centers, defense systems, EVs, and grid modernization — the supply gap is a national security issue. The Trump Administration’s Section 232 investigation cited copper imports as a direct concern, and the Pentagon has identified critical minerals vulnerability as a threat to the defense industrial base.
Domestic operations like Copper One, and the step-change in productivity that autonomous operations deliver, have become strategically essential.
About Mariana Minerals
Mariana engineers, builds, and operates mines and refineries, using proprietary AI and machine learning tools to accelerate project execution and optimize production across critically needed metals. Copper One is Mariana’s second active project, alongside Lithium One, the world’s first GWh-scale lithium extraction facility from oil and gas produced water, currently under construction in East Texas. Mariana has raised $120 million in total capital, including a Series A led by Andreessen Horowitz with participation from Breakthrough Energy Ventures, Khosla Ventures, and strategic investors.
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SOURCE Mariana Minerals
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State CISOs Report Lower Confidence Across the Public Sector Cyber Ecosystem, 2026 NASCIO-Deloitte Survey Finds
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April 27, 2026By
The 2026 National Association of Chief Information Officers – Deloitte biennial cybersecurity study finds state officials face increasingly sophisticated threats, including new artificial intelligence-enabled tactics, and highlights steps CISOs are taking to better protect public data and critical digital services
NEW YORK, April 27, 2026 /PRNewswire/ —
Key takeaways
The survey of Chief Information Security Officers (CISOs) from all 50 states and two territories found that just 26% of state CISOs are “extremely” or “very” confident that their state’s information assets are protected from cyber threats, down from 48% in 2022.Implementing effectiveness metrics is now CISOs’ top priority: 49% named it a top cybersecurity initiative in 2026, up from 15% in 2022.Nearly all state CISOs (94%) said they are involved in developing Generative AI security policies and 84% are involved in Generative AI strategy development.Budget pressure is rising with 16% of CISOs reporting their budgets have been cut, up from none in 2024.The percentage of CISOs who described themselves as “not very confident” in the ability of local government and public higher education to secure public data rose significantly, from 35% in 2022 to 63% in 2026.
Why this decline in confidence matters
States share data and systems with counties, cities, and public colleges and universities, so a vulnerability in one network can cascade, exposing personal information, disrupting essential services and driving costly incident response. As attackers adopt AI-enabled tactics, the urgency is growing for faster coordination, clearer policy and stronger baseline defenses across the public sector. This may explain why roughly one-fifth of CISOs indicated that their states were moving toward a “whole-of-state” approach to cybersecurity.
Metrics reporting becomes CISOs’ top priority
Top priorities for CISOs have shifted since the 2024 survey. When asked to identify their states’ top cybersecurity initiatives for 2026, half of CISOs named implementing effectiveness metrics (49%, up from 25% in 2024 and 15% in 2022). Capturing the effectiveness of cyber spending can be difficult, but without metrics, it is challenging to show the benefits of investments. Tracking operational, compliance and risk-based key performance indicators, such as incident response time and phishing click rate, can help demonstrate the return on cyber investment.
AI both accelerates threats and becomes a frontline defense
AI is accelerating the scale and sophistication of attacks targeting public sector systems, making it easier and cheaper for adversaries to generate and automate cyberattacks. CISOs also point to an emerging threat toolkit, including deepfakes that can fool people and evade detection, AI agents that probe for weaknesses and adapt, and AI-driven ransomware-as-a-service operations.
At the same time, CISOs describe AI as a practical way to keep pace, using it to triage security alerts, summarize events, and explore faster report creation, threat identification and training. Several states are already utilizing Generative AI in core security operations, including security information and event management (SIEM) and security orchestration, automation and response (SOAR). The report also underscores how central CISOs have become to state AI efforts.
Key quotes
“We’re seeing more states move toward a ‘whole-of-state’ cybersecurity approach where the state helps extend protection beyond state agencies to local governments, public education and other critical entities that can become an entry point for attackers. At its core, it’s about scaling capabilities through shared services and better collaboration so a weakness in one part of the ecosystem doesn’t become a statewide incident. Many states are looking to scale capabilities through security operations centers and regional support, so counties, cities and schools can benefit from the same cyber-defense muscle as the enterprise.”
Mike Wyatt, Stale local and higher education cyber risk leader, Deloitte
“It’s an encouraging development that state CISOs are being placed at the center of Generative AI security. They are helping shape the strategy, establishing security policies and reviewing proposed use cases. By being involved from the beginning, CISOs are helping governments move faster without sacrificing safeguards because security and governance complement each other. We’re also seeing CISOs explore practical uses of AI to strengthen day-to-day defense, while putting clearer guardrails around responsible uses.”
Meredith Ward, deputy executive director, NASCIO
Additional data
To read the 2026 NASCIO-Deloitte report in its entirety, click here.
About NASCIO
The National Association of State Chief Information Officers is the premier network and resource for state CIOs and a leading advocate for technology policy at all levels of government. NASCIO represents state chief information officers and information technology executives from the states, territories, and the District of Columbia. For more information about NASCIO visit www.nascio.org.
As used in this document, “Deloitte” means Deloitte & Touche LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of our legal structure. Certain services may not be available to attest clients under the rules and regulations of public accounting.
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Duck Creek Kicks Off Formation ’26 as Strong Fiscal Momentum Signals Accelerating Demand for its Intelligent Core Insurance Platform
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April 27, 2026By
Company highlights double-digit SaaS growth, global expansion, and launch of its new agentic AI platform as industry leaders gather in Orlando
BOSTON, April 27, 2026 /CNW/ — Duck Creek Technologies, the intelligent core of insurance, today kicks off Formation ’26: Agents of Innovation, its flagship user conference, as the company builds strong momentum in the first half of fiscal 2026, marked by double-digit year-over-year SaaS ARR growth fueled by new logos and expansion across its global customer base.
Duck Creek’s strong start to fiscal 2026 reflects this demand, with double-digit new customer wins and existing customer expansions across its core, specialty, and AI-powered solutions. Adoption of Duck Creek’s intelligent cloud continues to scale globally. Insurers are selecting Duck Creek for its enterprise depth including policy, billing, claims, rating, loss control, reinsurance, distribution management, and payments solutions to operate faster, more accurately, and maintain regulatory compliance.
“We are expanding our leadership in insurance technology with more than 370 customers globally. Including 33 of the top 50 North American insurers,” said Hardeep Gulati, Chief Executive Officer of Duck Creek. “Insurers modernizing their core systems are looking for more from their technology. They need a trusted partner like Duck Creek with proven enterprise scale and speed-to-value to help them drive profitable impact and growth. At Formation, we are excited to announce our new agentic platform that will help further improve the combined ratios for insurers with more than $150B in premium flowing through Duck Creek annually.”
Formation ’26 will bring together more than 800 insurance professionals, ecosystem partners, and industry leaders to explore how technology is transforming the insurance lifecycle. The event underscores growing market demand for intelligent, cloud-native platforms that enable insurers to accelerate cloud migration, product development, and automate core insurance workflows to accelerate decision-making and improve operational agility. A highlight of the event will be Duck Creek unveiling its agentic AI platform and showcasing live demonstrations of agentic applications and agents.
Formation ’26 will feature a distinguished lineup of guest speakers joining Gulati during his keynote, including Stephen Lord, Global CIO of AXIS Capital, and Monti Saroya, Senior Managing Director and Co-Head of the Flagship Fund at Vista Equity Partners. Together, they will share perspectives on large-scale transformation, AI adoption, and the future of agentic insurance.
The conference will also include a customer panel moderated by Chief Operating Officer Chris McCloskey, featuring leaders from Core Specialty, Europ Assistance, and Arbella Insurance, who will discuss their transformation journeys and business outcomes achieved through modern core systems. An analyst panel moderated by SVP of Sales William Magowan will bring together experts from AM Best, Celent, and Datos Insights to provide an external view on market trends and innovation benchmarks.
Customer Momentum
Millers Mutual Insurance advanced its modernization strategy with Duck Creek OnDemand, implementing Policy, Billing, and Reinsurance Clarity to modernize its core systems and support continued growth in the multifamily housing insurance market.Anchor Group Management Inc. partnered with Duck Creek to modernize its insurance payments infrastructure, enabling more streamlined billing processes and improved digital payment experiences for policyholders.Frankenmuth Insurance adopted Duck Creek OnDemand Distribution Management to transform how it manages agencies and producers, increasing visibility, improving operational efficiency, and strengthening collaboration across its distribution network.Indigo Insurance turned to Duck Creek OnDemand to accelerate its modernization strategy and support rapid growth, gaining a scalable cloud-based core platform designed to bring new products to market faster.Encova Insurance went live on an upgraded Duck Creek OnDemand Distribution Management system, unifying agency operations across lines of business, streamlining onboarding, and improving the overall agent experience.New Zealand’s Medical Assurance Society (MAS) selected Duck Creek’s full suite of core solutions delivered via OnDemand to modernize its general insurance business, enhance member experiences, and support a broader digital and data-driven transformation.Country-Wide Insurance selected Duck Creek Clarity to strengthen its data and analytics capabilities, enabling real-time insights and preparing for its upcoming OnDemand go-live with Active Delivery.Fortegra selected Duck Creek Reinsurance and Duck Creek Clarity to modernize financial operations, improve portfolio transparency, and support continued growth across products, geographies, and distribution models.Duck Creek secured more than a dozen additional new customer engagements across commercial specialty and personal lines.
Industry Recognition
Named a Leader in the 2025 Gartner Magic Quadrant for SaaS P&C Insurance Core Platforms North America, marking the seventh consecutive year the company has been recognized as a Leader.Named a Leader in the Everest Group 2025 Underwriting Orchestration Products PEAK Matrix Assessment, recognizing Duck Creek’s strength in delivering AI-driven underwriting, integrated core workflows, and measurable value across global P&C carriers.Featured in Everest Group’s 2026 Voice of the Customer Report for Insurance CXOPs, outperforming both core system peers and the market average, with customers citing strengths in seamless implementation, deep core system integration, and enterprise scalability and more.Received the 2025 IDC FinTech Real Results Award for Insurance Transformation for measurable customer outcomes.
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Duck Creek is the intelligent core that leading insurers choose to build on. Purpose-built for property and casualty (P&C) and general insurance, Duck Creek unifies the full insurance lifecycle on a single platform with one data foundation. As an agentic platform, it connects intelligence across underwriting, policy, billing, claims, and payments workflows where decisions are made and compliance is non-negotiable. Duck Creek enables carriers to launch products faster, adapt quickly to change, and grow with precision and confidence. Solutions are available individually or as a full suite via Duck Creek OnDemand. Visit www.duckcreek.com and follow Duck Creek on LinkedIn and X.
Media Contacts:
Marianne Dempsey / Tara Stred
duckcreek@threeringsinc.com
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