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Courier Pickup and Delivery Services Market to Grow by USD 78.09 Billion (2024-2028), Driven by Digital Payments, Mobile Shopping, and AI’s Impact on Market Trends – Technavio

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NEW YORK, Oct. 24, 2024 /PRNewswire/ — Report on how AI is redefining market landscape – The global courier pickup and delivery services market  size is estimated to grow by USD 78.09 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of  7.02%  during the forecast period. Rise in digital payment and mobile shopping is driving market growth, with a trend towards increasing adoption of drone technology  However, global supply chain disruption  poses a challenge.Key market players include Amazon.com Inc., Antron Express, Aramex International LLC, Asendia Management SAS, Blue Dart Express Ltd., Deutsche Bahn AG, DHL Express Ltd, DTDC Express Ltd., DX Group, FedEx Corp., International Distribution Services, Japan Post Holdings Co. Ltd., JD.com Inc., Nippon Express Holdings Inc., PostNL N.V., Qantas Airways Ltd., SF Express Co. Ltd., Singapore Post Ltd., Swiss Post Ltd, The Courier Guy Pty Ltd, United Parcel Service Inc., Yamato Holdings Co. Ltd., and ZTO Express Cayman Inc..

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Forecast period

2024-2028

Base Year

2023

Historic Data

2018 – 2022

Segment Covered

Type (International and Domestic), Consumer (Business to business, Business to customer, and Customer to customer), and Geography (APAC, North America, Europe, Middle East and Africa, and South America)

Region Covered

APAC, North America, Europe, Middle East and Africa, and South America

Key companies profiled

Amazon.com Inc., Antron Express, Aramex International LLC, Asendia Management SAS, Blue Dart Express Ltd., Deutsche Bahn AG, DHL Express Ltd, DTDC Express Ltd., DX Group, FedEx Corp., International Distribution Services, Japan Post Holdings Co. Ltd., JD.com Inc., Nippon Express Holdings Inc., PostNL N.V., Qantas Airways Ltd., SF Express Co. Ltd., Singapore Post Ltd., Swiss Post Ltd, The Courier Guy Pty Ltd, United Parcel Service Inc., Yamato Holdings Co. Ltd., and ZTO Express Cayman Inc.

Key Market Trends Fueling Growth

Drones, or unmanned aerial vehicles (UAVs), have become an increasingly popular solution for faster and more efficient courier pickup and delivery services, particularly in challenging terrain and congested urban areas. In March 2023, Amazon received FAA approval to operate its Prime Air drone service in specific US regions, expanding trials in rural Texas by August 2024 to deliver essential items like medical supplies. Amazon’s deployment of drones from same-day delivery sites near major metro areas enhances the speed and efficiency of deliveries. Deutsche Post DHL Group also experiments with drones, successfully delivering medical supplies to a remote Scottish island in January 2023 and partnering with Drone Delivery Canada in October 2023 to explore drone solutions for North American terrains. These developments underscore the growing use of drones for practical, faster, and more efficient deliveries, driving the growth of the global courier pickup and delivery services market. 

The Courier Pickup and Delivery Services market is witnessing significant trends that are shaping the industry. Route optimization and automation are key focus areas to enhance efficiency and reduce costs. Customer communication and real-time tracking systems are essential for improving customer experience. Sustainable delivery solutions, such as green delivery methods, are gaining popularity due to increasing environmental concerns and fuel prices. Messenger and parcel services are in high demand for Business-to-Consumer (B2C), Business-to-Business (B2B), and Consumer-to-Consumer (C2C) transactions. Express, standard, subscription-based, on-demand deliveries cater to various needs. Middle class population growth, e-commerce boom, and online trading are driving up shipping volume. Service quality improvement through data analytics, flexible delivery options, and location-based solutions are essential. Innovations like GPS, drones, and crowd-sourced deliveries are disrupting the market. Start-ups are also making a mark with cost-effective solutions and express delivery services. 

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Market Challenges

The global courier pickup and delivery services market has been adversely affected by supply chain disruptions, causing increased costs and reduced purchasing power for consumers. The US Producer Price Index (PPI) rose by 11.1% in May 2022 due to raw material shortages, leading to higher prices and inflation. This inflation weakened consumer purchasing power, with the CPI, excluding food and energy, rising by 3% in June 2023. Supply chain issues in sectors like home furnishings further impacted demand, negatively affecting the courier pickup and delivery services market. Additionally, transportation challenges and political instability, such as the Russian invasion of Ukraine, caused resource shortages and further exacerbated the crisis. Consequently, the global courier pickup and delivery services market is expected to experience hindered growth due to these supply chain disruptions.The courier pickup and delivery services market faces several challenges in both domestic and international sectors. Domestic services must contend with e-commerce trade’s increasing demand for swift delivery of electronic gadgets and other online purchases. B2C and B2B shipments require efficient logistics networks and technology solutions for real-time tracking and one-day delivery. International services encounter challenges like transport inefficiencies, traffic congestion, and airfreight transport costs. Postal codes and skilled manpower are essential for accurate delivery, while cash on delivery and crossborder courier delivery add complexity. E-commerce platforms, retail sales, and healthcare sectors rely on technology-driven delivery, including GPS technology, delivery infrastructure, and the Internet of Things, for delivery enhancement and real-time tracking. Last-mile delivery and crowdsourced delivery models are also gaining popularity, along with autonomous vehicles for efficient and swift delivery. Supply chain management and logistics are crucial for businesses, particularly in the e-commerce sector. Technology solutions like smart warehouses, online payment options, and swift delivery are essential for small businesses to compete effectively. In conclusion, the courier pickup and delivery services market requires continuous innovation to address these challenges and meet evolving customer demands.

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Segment Overview 

This courier pickup and delivery services market report extensively covers market segmentation by

 

Type 1.1 International1.2 DomesticConsumer 2.1 Business to business2.2 Business to customer2.3 Customer to customerGeography 3.1 APAC3.2 North America3.3 Europe3.4 Middle East and Africa3.5 South America

1.1 International-  The Courier Pickup and Delivery Services Market is a significant sector in the logistics industry. Companies provide efficient solutions for sending and receiving packages, ensuring timely deliveries. They utilize various modes of transportation like road, air, and sea to cater to diverse customer needs. Effective tracking systems keep clients informed about their shipments’ progress. Competition is high, necessitating continuous improvement in services and technology. Companies focus on expanding their networks and offering competitive prices to gain market share.

Download complimentary Sample Report to gain insights into AI’s impact on market dynamics, emerging trends, and future opportunities- including forecast (2024-2028) and historic data (2018 – 2022) 

Research Analysis

The Courier Pickup and Delivery Services market is experiencing significant growth due to the surge in online trading and the expanding middle class population. With the increase in B2C and B2B services, e-commerce sales have reached new heights, leading to a massive volume of shipments, both domestic and international. The demand for faster delivery, such as one-day delivery, has driven service quality improvement, with location-based solutions and technology-driven delivery becoming essential. Shipments in various sectors like healthcare, industrial and manufacturing, and retail sales continue to increase, requiring efficient and reliable courier services. Airfreight transport plays a crucial role in international deliveries, while postal codes and last-mile delivery solutions ensure accurate and timely deliveries. Technology-driven innovations like automation, route optimization, customer communication, tracking systems, and sustainable delivery solutions are transforming the industry. Messenger services offer convenience and speed, making them a popular choice for urban areas. Overall, the market is expected to continue growing, driven by the increasing demand for quick and efficient delivery solutions.

Market Research Overview

The Courier Pickup and Delivery Services market is experiencing significant growth due to the online trading and the expanding middle class population. The shipping volume for Business-to-Consumer (B2C) and Business-to-Business (B2B) services, fueled by e-commerce, is increasing at an unprecedented rate. Service quality improvement through location-based solutions, GPS, drones, and last-mile delivery innovations like crowd-sourced deliveries and autonomous vehicles are transforming the industry. Startups and B2B e-commerce are driving the demand for domestic and international services, while e-commerce trade in electronic gadgets, retail sales, and healthcare sectors is booming. Technology solutions such as real-time tracking, automation, and sustainable delivery options are enhancing customer experience. Logistics networks and route optimization are addressing transport inefficiencies caused by traffic congestion and fuel prices. The market is witnessing the integration of the Internet of Things, cash on delivery, and cross-border courier delivery models. The future of courier services lies in technology-driven, swift, and sustainable delivery solutions.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

TypeInternationalDomesticConsumerBusiness To BusinessBusiness To CustomerCustomer To CustomerGeographyAPACNorth AmericaEuropeMiddle East And AfricaSouth America

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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SOURCE Technavio

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Marquis Who’s Who Honors Rupin Chothani for Engineering Leadership

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UNIONDALE, N.Y., July 23, 2026 /PRNewswire/ — Marquis Who’s Who honors Rupin Chothani for his leadership in engineering and project management. With more than two decades of professional experience to his credit, Mr. Chothani leverages a unique expertise in fire and petrochemical solutions to find success in his field. As project manager, project engineer and proposal manager at Technip Energies N.V., Mr. Chothani ensures effective results.

Drawn to Engineering

Coming from a family of engineers, Mr. Chothani was naturally drawn to the profession. This inclination was reinforced by comprehensive aptitude and attitude tests administered at the age of 14, which highlighted his strengths in engineering and architecture. Ultimately, this direction reinforced his determination to pursue a degree in mechanical engineering.

By 2003, Mr. Chothani earned a Bachelor of Science in Mechanical Engineering at the University of Mumbai. After a brief role as a junior manufacturing engineer at Artech Cooling Tower Pvt. Ltd., he completed a Master of Science in Mechanical Engineering at the University of Bridgeport in 2006. In addition to these degrees, Mr. Chothani later achieved AutoCAD certification.

Following his graduation in 2006, Mr. Chothani joined CB&I Lummus / ABB Lummus Heat Transfer (now Lummus Technology) as a thermal engineer. Though his work at Lummus Technology lasted only three years, Mr. Chothani was greatly influenced by mentor figures at the company. These mentors, including Ken Catala, Peter Harvard, Chin Dang and Miller Alanath Carter, provided essential guidance.

Building a Family

In December 2008, Mr. Chothani married his wife, Cathy. Along with his son and daughter, his family has contributed richly to his success in engineering and they continue to inspire him to excel. In addition to their support, Mr. Chothani recognizes that there is no alternative to hard work and dedicated learning.

From Lummus Technology to Technip Energies N.V.

Following his work at Lummus Technology, Mr. Chothani worked with Maco Corporation India Pvt. Ltd. By 2011, he joined Complete Heat Transfer Solutions – Environ Energy Systems as a thermal and mechanical engineer. By 2013, Mr. Chothani became a part of Technip Energies N.V. as a furnace mechanical engineer. By 2023, he added to this role and became a project manager, project engineer and proposal manager at the company.

In his current role at Technip Energies N.V., Mr. Chothani is responsible for a variety of essential duties. He manages and executes on engineering projects for ethylene cracking furnaces and heaters, and oversees proprietary technologies. Additionally, he actively coordinates with procurement, logistics, mechanical engineering and process engineering teams to ensure effective results.

Plans for the Future

Moving forward, Mr. Chothani hopes to advance his project management skills, particularly within the firejet industry. At the same time, he aims to share his knowledge of the industry with the next generation of professionals. Outside of his professional ambitions, Mr. Chothani intends to prepare his children to find success, inspiring them and their peers with hands-on experiments and full-day events.

About Marquis Who’s Who®:

Since 1899, when A. N. Marquis printed the First Edition of Who’s Who in America®, Marquis Who’s Who® has chronicled the lives of the most accomplished individuals and innovators from every significant field, including politics, business, medicine, law, education, art, religion and entertainment. Who’s Who in America® remains an essential biographical source for thousands of researchers, journalists, librarians and executive search firms worldwide. The suite of Marquis® publications can be viewed at the official Marquis Who’s Who® website, www.marquiswhoswho.com.

Marquis Who’s Who
Uniondale, NY
(844) 394 – 6946
info@marquiswhoswho.com
www.marquiswhoswho.com

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COALITION OF INDEPENDENT INTERNET PROVIDERS ASKS CRTC TO FIX ERRORS IN WHOLESALE FIBRE RATES

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Coalition of competitive ISPs say current fibre rates make competition impossible and threatens to harm millions of Canadian consumers

CHATHAM, ON, July 23, 2026 /CNW/ — A coalition of independent internet service providers (the Coalition) led by TekSavvy Solutions Inc. (TekSavvy) today applied to the Canadian Radio-Television and Telecommunications Commission (CRTC) to review and vary Telecom Order 2026-77, which set final wholesale rates for fibre internet services. In that decision, the CRTC approved wholesale rates for fibre internet services that are higher than the retail prices charged by the large carriers. This makes competition impossible, as independent providers are forced to either sell at a loss or set prices above the large carriers, leaving millions of Canadian consumers without competitive options for essential internet services.

The application identifies key errors that led the CRTC to approve severely inflated final wholesale rates, which make it economically impossible for independent providers to compete. The Coalition argues that the CRTC’s incorrect rates negate the very purpose of Canada’s wholesale framework, which is to foster competition in retail broadband markets. Specifically, the Coalition asks the CRTC to make three key changes to Telecom Order 2026-77:

Eliminate one cost factor that is inconsistent with the CRTC’s established costing principles, which artificially increased fibre wholesale rates by an estimated 25% to 30% (the Adjustment Factor).Reduce another element of the costing that is inflated above reasonable levels: The Coalition calls on the CRTC to reduce the markup applied to wholesale fibre services from 30% to 15%, reflecting declining costs, operational efficiencies, and the need to support competition.Correct technical errors relating to certain wholesale fibre speed descriptions.

“Canadians were promised greater competition for fibre internet services, but these rates make competition impossible.” said Andy Kaplan-Myrth, TekSavvy’s Vice President of Regulatory and Carrier Affairs. “The CRTC must correct these errors to ensure its wholesale rates promote broadband competition that challenges the market power of monopoly incumbents, lowers prices, and increases consumer choice.”

About the Coalition

The Coalition consists of competitive telecommunications providers and industry associations advocating for fair wholesale access to fibre networks and a competitive broadband marketplace that delivers affordable, high-quality Internet services to Canadians, including: TekSavvy Solutions Inc., BC Broadband Association (“BCBA”), Canada-Wide Internet Service Providers Association (“CanWISP”), Fibernetics Inc., ISP Telecom Inc., National Capital FreeNet Inc., Novus Entertainment Inc. and Purple Cow Internet Inc.

About TekSavvy Solution Inc.

Based in Chatham, Ontario, TekSavvy is Canada’s largest independent telecom service company. TekSavvy has been proudly delivering award-winning services and fighting for consumers’ rights for nearly 30 years. TekSavvy is committed to providing quality competitive choice and closing Canada’s digital divide.

SOURCE TekSavvy Solutions Inc.

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Monk Launches Voice Collections, Bringing AI Phone Calls and Callbacks to Accounts Receivable

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Monk’s collections agent, Julia, can now place outbound collection calls and answer inbound AR questions from a dedicated business number, so finance teams can use the channel that collects best without adding headcount.

Multimedia: Watch Voice Collections in action: https://youtu.be/w09PoN1yACE 

NEW YORK, July 23, 2026 /PRNewswire/ — Monk, the AI-native accounts receivable platform, today launched Voice Collections. Its collections agent, Julia, can now place outbound collection calls and answer inbound customer questions about invoices and payments from a dedicated phone number for each organization. The feature brings the phone, long the most effective collections channel and the hardest one to scale, into Monk’s Intelligent Collections.

Roughly $10 trillion sits in unpaid invoices worldwide, and the average invoice now takes 59 days to clear (Allianz). Most accounts receivable runs on email, and most of it waits. More than half of B2B invoices in the United States are overdue at any given time, and 92% of businesses are typically paid after their due date (Chaser, 2026). Phone calls recover overdue invoices two to three times better than email (Dunwise), yet 91% of finance teams still rely on email as their main follow-up channel and only 56% use the phone, because calling every overdue account by hand does not scale and a single human dunning call can cost $12 to $18 (HighRadius).

Voice Collections gives teams that coverage. Julia can call on the accounts a playbook flags for phone follow-up, and answer when a customer calls the same number back to ask about an invoice, a payment, or a bank detail. Businesses that follow up on 100% of overdue invoices are 76% more likely to be paid within a week (Chaser), and a voice agent is what makes full coverage possible.

Monk’s collections agent is already proven on the accounts it handles by email. Across Monk’s first 100 customers, Julia reaches customers with a 24% higher response rate than standard dunning and resolves 88.2% of collections with zero human intervention. Voice extends that reach to the phone.

“For years the assumption was that customers would not talk to an AI on the phone,” said George Kurdin, Founder and CEO of Monk. “The evidence now points the other way. People engage with a good voice agent, and in AR the phone was always the channel that collected best. We built Voice Collections so finance teams can finally use it at the scale email gave them.”

That assumption is worth retiring. In a University of Chicago Booth field study of roughly 70,000 interviews, people interviewed by a voice AI agent were 12% more likely to receive an offer, 18% more likely to start, and 17% more likely to still be there after 30 days, and 80% chose the voice AI over a human when given the choice. The setting was recruiting rather than collections, but the finding travels: given a capable voice agent, people lean in rather than hang up. A call also does something email cannot, which is secure a verbal promise to pay in the moment.

Built for finance, with the phone agents kept with strict guardrails

Voice in finance has to be constrained, and Monk designed Voice Collections around that from the start. The agent is read-only on the phone. It answers questions, confirms details, and routes the next step. It will not rewrite an invoice, change a payment status, or accept a sensitive payment change by voice.

The agent is also reference-based. If a caller asks about an invoice, Julia asks for both the company name and the invoice number before looking anything up, and it will not search broadly from a single detail. Every inbound and outbound call is kept in the collection record alongside the email history, so a callback is part of the same thread the team already sees, and anything that needs judgment escalates to a person.

“Voice in finance has to be careful by design,” said Joe Zhou, Co-Founder and CTO of Monk. “Julia will not browse across accounts or move money over the phone. A caller has to bring the company name and invoice number before it confirms anything, and every call lands in the record. In finance a 1% mistake is still unacceptable, so we built for that first and added the reach second.”

Teams run autonomous collections on Monk

Monk runs collections for finance teams at companies like Unify, Pump, Siro, and Elate, and Voice Collections extends what those teams already do by email onto the phone.

“We chose Monk to help automate our collections, a process previously demanding several hours a week of manual, one-off outreach,” said Will Stewart, Head of Finance and BizOps at Unify. “Today, our Monk agent is always running in the background and I have a single dashboard to manage AR from.”

At Pump, which manages volume across more than 1,500 customers, Monk has helped collect over $10 million in recent months.

Voice AI is now infrastructure

The timing reflects how far voice AI has come. It has moved from demo to infrastructure: Vapi has processed more than 1 billion calls, Bland handles over 3.5 million calls a week, and ElevenLabs raised a $500 million round at an $11 billion valuation in early 2026. Monk builds Voice Collections on that foundation and adds the part finance actually needs, which is the AR context, the controls, and the audit trail.

Voice Collections is available now as an opt-in feature. Monk configures the dedicated number and call behavior with each organization before turning it on in Collections. See it in action: https://youtu.be/w09PoN1yACE.

About Monk

Monk is the AI-native accounts receivable platform that helps finance teams turn revenue into cash. Its agent, Julia, runs collections, cash application, and forecasting as one connected system. Monk resolves 88.2% of collections with zero human intervention, reaches customers with a 24% higher response rate than standard dunning, reduces DSO by more than 40%, automatically matches 80% of incoming payments with a full audit trail, and gives finance teams back roughly 26 hours a month. Teams onboard in under a week and see results in their first month. More than $1.5 billion in receivables is managed on the platform, including for customers like Profound and ElevenLabs. Monk has raised $25 million and is based in New York.

Media contact
Kendall Warson
kendall@monk.com
+1 415-827-6585

Sources: Chaser 2026 Accounts Receivable research; Dunwise dunning research; HighRadius collection call cost analysis; University of Chicago Booth field study on AI in recruiting; voice AI figures compiled by Enterprise DNA; Federal Reserve data; Allianz Worldwide DSO survey.

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