Technology

A NEW CHAPTER IN CUSTOMER EXPERIENCE UNFOLDS IN MALAYSIA!

Published

1 year ago

November 5, 2024

9TH Annual CX Summit in Kuala Lumpur – The Next Chapter (13-14 November 2024)

KUALA LUMPUR, Malaysia, Nov. 5, 2024 /PRNewswire/ — AI and Digital capabilities are elevating customer experience everywhere. In Malaysia, we look towards inspiration in relevant and practical solutions from these developments to steer transformation in customer experience; and this year’s CX Summit in Kuala Lumpur promises to deliver such.

With a star-cast speaker line-up led by Global CX Gurus, Ron Kaufman and Shep Hyken, and supported by highly reputed CX thought-leaders, the 9th Customer Experience (CX) Summit is expected to ignite strategic thinking and CX innovation for the audience into their Y2025/2026 plans.

In recognizing the importance of CX in the growing digital economy of Malaysia, the Contact Centre Association of Malaysia (CCAM) with the support of Malaysian Digital Economy Corporation (MDEC) is set to launch CX Malaysia at this year’s CX Summit in a special ceremony. CX Malaysia is positioned to be a think-tank to provide strategic leadership for CX innovation in Malaysia and steer the nation to be the centre of excellence in the region. The initial work carried out in CX Malaysia through its Research & Analytics partner, Twimbit, will be previewed with the audience at the CX Summit through a presentation on “State of CX in Malaysia” and the release of the 1st National CX Index (via classification of 100 Malaysia based brands). This will be groundbreaking and a start of a new chapter in CX Malaysia.

The Summit to be held on 13-14 November at the Sunway Resort Hotel also promises truly insightful presentations, most notably the real transformation case studies from Pos Malaysia, Telekom Malaysia, Lazada, Malaysia Airlines, CIMB and RHB Bank while having more than 20 world-renowned digital solutions providers showcasing their latest in the specially created Digital CX Marketplace. The audience will have access to the latest and greatest in the digital space from partners like Genesys, NTT Data, ITAPPS, AWS, Vonage, Freshworks, NICE, O’Connor’s Engineering, Sprinklr, Zoom, Verint, Nubitel, Knowmax.ai, Soprano Design, Enghouse Interactive, Talkdesk, Atas Cloud, Oracle, Business Next and Orlig. Expect your technical needs to be met from all sides of CX, including omni-channel solutions, CRM systems, Text analytics, knowledge management, customer sentiment analysis, social customer management, quality assurance, data security but with a strong enforcement of AI this time around.

The 9th Annual CX Summit is happening on 13 and 14 November 2024 at the Sunway Resort Hotel, Greater Kuala Lumpur.

“As we move towards the next chapter, we expand out from Contact Centre focus towards a more holistic view of customer experience. We are a nation with strong skills in hospitality and customer service. With the addition of new digital capabilities and through strong governmental initiatives, we can build a platform where Malaysian organizations can truly shine in terms of customer experience,” states CCAM President, Mr. Vigneswaran Sivalingam.

He further states, “The State of CX Research that we are undertaking with Twimbit will allow us to truly assess where organizations stand in their CX journey and where we need to build on the capabilities. The first part is to evaluate organizations within the country, from here we hope to see how Malaysian organizations stand in a regional and then international standpoint. This is an ambitious, but necessary undertaking if we are to truly progress.”

CCAM, the organizing association of the CX Summit is working closely with the Malaysian Digital Economy Corporation (MDEC) and the Human Resource Development Corporation (HRDC) to make CX Summit the premier engagement of its sort in the region.

CX Summit is around the corner, register your seat today! Tickets are available through https://cxsummit.com.my/. HRDC claimable for local Malaysians under corporate attendance, priced at the best levels in this region at RM2,500.00 (domestic) / USD$600.00 (international).

Contact details of CCAM Secretariat
Email address: ccam_secretariat@ccam.org.my
cxsummit@ccam.org.my
Phone number: +6(03) 9779 5599

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SOURCE Contact Centre Association of Malaysia (CCAM)

Technology

Hexagon Composites ASA: Eirik Løhre appointed permanent CFO

Published

26 minutes ago

May 5, 2026

OSLO, Norway, May 5, 2026 /PRNewswire/ — Reference is made to the stock exchange announcement dated 11 November 2025, where Eirik Løhre was appointed interim CFO in Hexagon Composites.

The Company is pleased to inform that Eirik Løhre has been appointed permanently to the role of CFO in Hexagon Composites, effective today.

Eirik Løhre has been with the Company since 2021 and prior to his role as interim CFO, he served as EVP Corporate Development on the Executive Team.

“Eirik has demonstrated strong financial leadership and execution, and he has been instrumental in strengthening our financial performance. I look forward to continuing our work together to develop and position Hexagon in this next phase of growth,” said Philipp Schramm, CEO, Hexagon Composites.

For more information:
Berit-Cathrin Høyvik, Senior Director, Communications, Hexagon Composites
Tel: +47 988 92 161, berit-cathrin.hoyvik@hexagongroup.com

About Hexagon Composites ASA
Hexagon delivers safe and innovative solutions for a cleaner energy future. Our solutions enable storage, transportation and conversion to clean energy in a wide range of mobility and industrial applications. Learn more at www.hexagongroup.com and follow @HexagonASA on LinkedIn.

This information was brought to you by Cision http://news.cision.com

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Technology

LONGPORT Whale Enters Malaysian Market with Next Generation Trading Infrastructure for Local Brokerages

Published

26 minutes ago

May 5, 2026

LONGPORT Whale, with proven track record across 100+ institutional clients in Asia, makes its Malaysia debut at Bursa Malaysia Stockbroking Trade Fair 2026

KUALA LUMPUR, Malaysia, May 5, 2026 /PRNewswire/ — LONGPORT Whale, a provider of AI-Ready securities trading infrastructure, is making its entry into the Malaysian market at the Bursa Malaysia Stockbroking Trade Fair 2026. The move comes as Malaysia’s Capital Market Masterplan 2026–2030 (CMP4) continues to hone in on local brokerages to modernise core systems, balancing investor experience, regulatory compliance, and operational resilience simultaneously.

Malaysian brokerages are increasingly confronted by a challenge that goes beyond front-end upgrades. Legacy architectures struggle to keep pace with digital-native investor expectations, rising cybersecurity standards, and the demand for multi-market expansion simultaneously. For many such brokerages, the question is no longer whether to modernize, but how to do so without adding complexity or disrupting the business continuity that clients depend on.

Zhong Hua, CEO, LONGPORT Whale, said, “Core trading infrastructure must support continuous evolution — in investor experience, compliance, and AI readiness — without adding unnecessary complexity. The brokerages that lead the next decade won’t be the ones with the best system today; they’ll be the ones whose systems are designed to keep getting better. LONGPORT Whale aims to bring its Asia-proven experience to help Malaysian brokers strike that balance.”

Built on a cloud-native microservices architecture and trusted by more than 100 institutional clients in Asia, Whale’s platform is engineered by industry professionals and refined through years of first-hand operational experience. For the Malaysian market, it addresses four priorities: a best-in-class trading experience validated across competitive, highly regulated markets in Asia; system resilience and performance built for institutional scale, with high system performance and output, real time risk management, and low system latency; global market connectivity spanning Malaysia, Singapore, Hong Kong SAR, US, and Japan without requiring system rebuilds; and an API-first, data-unified architecture that gives brokerages a practical foundation for AI adoption.

Hong Kong SAR and Singapore, where Whale serves online brokers, traditional banking firms, banks and wealth management institutes in a stringent regulatory environment, serve as the primary reference market for its Malaysia expansion. The company said it aims to work with local industry participants as both an infrastructure partner and a contributor to broader conversation on responsible modernization under CMP4.

About LONGPORT Whale

LONGPORT Whale provides integrated securities trading infrastructure to brokers, banks, fund houses, wealth managers, and family offices across Asia. Its cloud-native platform supports multi-market, multi-asset trading across front-, middle-, and back-office workflows, with a deployment model designed for regulatory alignment and long-term scalability. Website: www.longportwhale.com

Media Contact
LONGPORT Whale PR Team
Email: media@longportwhale.com

View original content:https://www.prnewswire.com/apac/news-releases/longport-whale-enters-malaysian-market-with-next-generation-trading-infrastructure-for-local-brokerages-302761411.html

SOURCE LONGPORT Whale

Technology

Thunes and Vodacom Tanzania Unite to Power Cross-Border M-Pesa Payments Across China and Uganda

Published

26 minutes ago

May 5, 2026

Collaboration revolutionises trade & financial convenience for Tanzanian merchants and consumers

SINGAPORE, May 5, 2026 /PRNewswire/ — Thunes, the Smart Superhighway to move money around the world, has joined forces with Vodacom Tanzania, the country’s leading telco company, to transform cross-border trade and digital financial inclusion with Vodacom’s new M-Pesa Global Payment solution. Thanks to the collaboration, Vodacom customers in Tanzania can now seamlessly pay merchants in Uganda and China directly from their mobile phones.

This milestone solution responds to growing demand from Tanzanian traders who engage in commerce with Ugandan and Chinese markets but often face challenges with costly, slow, and insecure payment methods. With this innovation, leveraging the Thunes Direct Global Network, Vodacom aims to bridge those gaps, offering secure, real-time digital payments across borders and reinforcing its leadership in mobile money innovation in Africa.

The solution supports trade with two key markets for Tanzania. For eight consecutive years, China has been Tanzania’s largest trading partner, with bilateral trade hitting $8.8 billion in 2024. In the same year, bilateral trade between Tanzania and Uganda reached approximately $2.23 billion, an increase of 64% on the previous year.

Epimack Mbeteni, M-Pesa Director at Vodacom Tanzania said: “This is more than just a payment feature, it is a catalyst for economic empowerment and a gateway for small and medium businesses and entrepreneurs in Tanzania to compete and thrive in regional and global markets. Through Thunes’ expansive and trusted Network we are enabling seamless, secure, and affordable cross-border payments that empower people, fuel trade and place M-Pesa at the center of Africa’s digital commerce future.”

Through Thunes’ Direct Global Network, customers can now send payments to merchants in Uganda using MTN MoMo and to Chinese merchants through the Alipay network, all through the M-Pesa USSD menu or the M-Pesa Super App. The process is secure, user-friendly, and eliminates the burden of traditional banking barriers for everyday traders and businesses.

Dawei Wang, SVP Network at Thunes, added: “Vodacom Tanzania joining the Thunes Direct Global Network to digitise cross-border payments is a game changer for local businesses. By combining Vodacom’s technology with Thunes’ trusted and proprietary Network, Tanzanian customers can pay partners in China and Uganda in real time. This innovation accelerates interoperability along with international trade and business growth and supports our vision of connecting the next billion end users to the global economy.”

This initiative stands as a strategic enabler for consumers and micro, small, and medium enterprises (MSMEs) who need reliable and quick financial tools such as mobile money. A 2025 GeoPoll survey on Tanzania Financial Services and Usage found that 94% of the survey’s respondents use mobile money.

The Thunes and Vodacom Tanzania alliance is set to transform the lives of millions of consumers by dismantling cross-border barriers. By hyper-connecting Tanzania to global powerhouses like China and streamlining intra-African trade, the collaboration is helping to build an inclusive economy and grow Tanzania’s role as a force in the global market.

About Vodacom Tanzania

For more information, visit: https://www.vodacom.co.tz/

About Thunes

For more information, visit: https://www.thunes.com/

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View original content:https://www.prnewswire.co.uk/news-releases/thunes-and-vodacom-tanzania-unite-to-power-cross-border-m-pesa-payments-across-china-and-uganda-302760085.html