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Intelligent Document Processing Market to grow by USD 7.38 Billion (2024-2028), fueled by big data analytics; Report highlights AI-driven transformation – Technavio

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NEW YORK, Dec. 4, 2024 /PRNewswire/ — Report with the AI impact on market trends – The global intelligent document processing (IDP) market  size is estimated to grow by USD 7.38 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of  40.94%  during the forecast period. Growing use of big data analytics is driving market growth, with a trend towards integration of IDP software with ML. However, risks of data theft and cyberattacks  poses a challenge. Key market players include ABBYY Solutions Ltd., Adobe Inc., Alphabet Inc., Amazon.com Inc., Automation Anywhere Inc., Capgemini Service SAS, Celaton Ltd., DATAMARK Inc., Datamatics Global Services Limited, Dell Technologies Inc., International Business Machines Corp., Kofax Inc., Lexmark International Inc., M Files, Microsoft Corp., OpenText Corp., SAP SE, SS and C Technologies Holdings Inc., UiPath Inc., and WorkFusion Inc..

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Forecast period

2024-2028

Base Year

2023

Historic Data

2017 – 2021

Segment Covered

Component (Solution and Services), End-user (BFSI, IT and telecom, Manufacturing, Healthcare, and Others), and Geography (North America, Europe, APAC, South America, and Middle East and Africa)

Region Covered

North America, Europe, APAC, South America, and Middle East and Africa

Key companies profiled

ABBYY Solutions Ltd., Adobe Inc., Alphabet Inc., Amazon.com Inc., Automation Anywhere Inc., Capgemini Service SAS, Celaton Ltd., DATAMARK Inc., Datamatics Global Services Limited, Dell Technologies Inc., International Business Machines Corp., Kofax Inc., Lexmark International Inc., M Files, Microsoft Corp., OpenText Corp., SAP SE, SS and C Technologies Holdings Inc., UiPath Inc., and WorkFusion Inc.

Key Market Trends Fueling Growth

Intelligent Document Processing (IDP) is a business solution that uses artificial intelligence technologies like Machine Learning (ML) and Optical Character Recognition (OCR) to automate document data extraction and information structuring. IDP is trending in enterprises due to digital transformation investments. IBM, AI Platform Providers, and RPA companies are leading this market. ML and Deep Learning (DL) are key technologies, with computer vision and natural language processing enhancing capabilities. IDP solutions automate business functions like invoice processing, fraud detection, and customer onboarding in industries like Transportation and Logistics, Government and Defense, Airlines, and Insurance. Deployment modes include on-premises and cloud. Data privacy concerns are addressed through secure cloud deployment. IDP streamlines processes, improving efficiency and reducing errors. 

Organizations recognize the value of data in driving business operations and making informed decisions, yet a significant amount of unstructured data exists within electronic document management systems. For instance, a contract document’s 100-page PDF may be labeled with metadata tags for retrieval. However, these tags only provide basic information about the document’s content. Intelligent Document Processing (IDP) technology addresses this challenge by extracting and understanding contextual information from unstructured data, enhancing data utilization and improving overall business efficiency. 

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Market Challenges

•         Intelligent Document Processing (IDP) market is witnessing significant growth as enterprises seek to automate business functions and improve efficiency. Machine Learning (ML) and AI technologies, including Generative AI, are at the heart of IDP solutions. IBM, among other AI platform providers, leads the way with advanced offerings. IDP solutions enable the extraction and structuring of data from various document formats. Challenges include ML and deep learning algorithms for accurate data recognition, especially in industries like Transportation and Logistics and Robotic Process Automation (RPA). Verticals like Government and Defense, Airlines, and Insurance face unique challenges. For instance, invoice processing in the Insurance industry requires fraud detection, while customer onboarding in the Airlines industry necessitates data privacy concerns. IDP solutions can be deployed on-premises or in the cloud. Large Enterprises are making substantial digital transformation investments, favoring cloud deployment for scalability and cost savings. However, on-premises deployment remains an option for those with specific security requirements. Optical Character Recognition (OCR) and computer vision technologies are crucial components of IDP solutions. AI Platform Providers are investing heavily in these areas to address the evolving needs of businesses. Data privacy concerns and the need for secure deployment modes are critical considerations for IDP solutions. Cloud deployment offers advantages in terms of security and scalability, but on-premises deployment may be preferred in certain industries and use cases. In conclusion, the IDP market is witnessing significant growth as businesses seek to automate document processing and improve efficiency. Challenges include the use of ML and deep learning algorithms, the need for secure deployment modes, and the unique requirements of various industries. IDP solutions are poised to revolutionize business processes and drive digital transformation.

•         The financial and business sectors, known as BFSI, handle vast amounts of confidential data in digitized documents. This data includes personal and financial information of consumers, which is sensitive and must be protected. These documents are stored online, either in the cloud or on-premise databases. However, the convenience of digital storage comes with risks. Cybersecurity and privacy concerns pose challenges to the adoption of document management systems, including Intelligent Document Processing (IDP) software. Mismanagement of digital content processed by IDP software increases vulnerability to cyberattacks. The consequences of such attacks can be severe, including loss of brand loyalty, expensive lawsuits, and costly insurance claims. It is crucial for businesses to prioritize data security and implement IDP solutions to mitigate these risks.

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Segment Overview 

This intelligent document processing (idp) market report extensively covers market segmentation by

Component 1.1 Solution1.2 ServicesEnd-user 2.1 BFSI2.2 IT and telecom2.3 Manufacturing2.4 Healthcare2.5 OthersGeography 3.1 North America3.2 Europe3.3 APAC3.4 South America3.5 Middle East and Africa

1.1 Solution-  The Intelligent Document Processing (IDP) market’s solutions segment is experiencing growth due to its automation capabilities, streamlining workflows, and enhancing document processing accuracy. With the escalating volume of daily data generation, businesses face challenges in managing and processing data efficiently. IDP solutions address these challenges by processing unstructured data, reducing processing time, and eliminating human error. Industries like healthcare, finance, legal, and insurance are major adopters, with IDP solutions streamlining medical records, insurance claims, and financial document processing. In finance, IDP solutions process loan applications, credit reports, and other financial documents more efficiently. As businesses digitalize, IDP solutions become essential for processing non-optimized digital documents. Technological advancements, including AI and ML algorithms, will create more efficient solutions, leading to increased IDP adoption across industries like retail and transport. This growth is expected to continue during the forecast period.

Download complimentary Sample Report to gain insights into AI’s impact on market dynamics, emerging trends, and future opportunities- including forecast (2024-2028) and historic data (2017 – 2021) 

Research Analysis

Intelligent Document Processing (IDP) is a subset of Intelligent Automation that utilizes Machine Learning (ML) and Optical Character Recognition (OCR) technologies to extract data and insights from unstructured documents. IDP automates document processing tasks, reducing manual effort and errors. ML algorithms enable IDP systems to learn and improve from each document they process, enhancing accuracy and efficiency. IDP is increasingly adopted by enterprises across industries, including Transportation and Logistics, Government and Defense, Insurance, and the Airlines industry, for tasks like invoice processing, fraud detection, and more. AI Platform Providers like IBM offer IDP solutions, integrating Generative AI and Robotic Process Automation to streamline document processing and drive digital transformation investments.

Market Research Overview

Intelligent Document Processing (IDP) is a sub-field of Information Extraction that utilizes Machine Learning (ML), Deep Learning (DL), Generative AI, and Optical Character Recognition (OCR) technologies to automate the extraction of structured data from unstructured documents. IDP solutions are increasingly being adopted by enterprises across various industries, including Transportation and Logistics, Government and Defense, Airlines, and Insurance, to streamline business functions and enhance digital transformation investments. IDP solutions can process various document formats, such as invoices, contracts, and applications, and can be deployed on both on-premises and cloud modes. AI Platform Providers offer IDP solutions to automate data extraction, information structuring, and fraud detection, among other use cases. IDP solutions employ ML and DL algorithms to identify patterns and extract relevant data from documents, while computer vision technologies enable the recognition of handwriting and other complex document layouts. RPA tools can be integrated with IDP solutions to automate repetitive tasks, further enhancing efficiency and reducing errors. However, data privacy concerns remain a significant challenge for IDP adoption, as sensitive information must be securely handled and protected. IDP solutions must comply with relevant regulations, such as GDPR and HIPAA, to ensure data privacy and security. Invoice processing, customer onboarding, and fraud detection are some of the most common use cases for IDP solutions. The market for IDP solutions is expected to grow significantly in the coming years, driven by increasing digital transformation investments and the need for automation across various industries.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

ComponentSolutionServicesEnd-userBFSIIT And TelecomManufacturingHealthcareOthersGeographyNorth AmericaEuropeAPACSouth AmericaMiddle East And Africa

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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SOURCE Technavio

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NUH WINS GOLD AT IHF AWARDS 2026 FOR GREEN OPERATING THEATRE PROGRAMME

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 NUH won Gold and received an Honourable Mention for its sustainability efforts at the International Hospital Federation Awards 2026, alongside presentations of its green surgical initiatives, digital health and organisational improvement initiatives at the World Hospital Congress.

SINGAPORE, Oct. 21, 2026 /PRNewswire/ — The National University Hospital (NUH) has won the Gold Award (Low Carbon Healthcare) for its Green Operating Theatre programme at the International Hospital Federation (IHF) Awards 2026. The hospital also received an Honourable Mention (Hospital Sustainability Acceleration) for its system-wide approach to embedding sustainability across healthcare delivery and hospital operations.

The awards were presented at the 49th World Hospital Congress in Seoul, where NUH is also sharing other initiatives in environmental sustainability, digital health and organisational improvement.

Professor Aymeric Lim, Chief Executive Officer of NUH, said: “Healthcare must become more sustainable without compromising patient care. Our teams have shown that simple, practical changes on the ground, from the way we run our operating theatres to how we use resources, can make a real difference. This recognition belongs to the multi-disciplinary teams and partners who turned ideas into everyday practice, and who continue to improve how we care for our patients.”

Advancing low-carbon healthcare by reducing the environmental impact of surgical care

NUH’s Green Operating Theatre (OT) programme began with efforts to reduce the use of high-carbon anaesthetic gases. What started as a targeted decarbonisation initiative has since grown into a hospital-wide programme that brings together clinicians, nurses, operations teams and facilities staff to drive sustainability across surgical practices, resource use, waste management and energy management.

The programme has achieved a 99 per cent reduction in the use of desflurane, a high-carbon anaesthetic gas, and delivered annual energy savings of about 660,000 kWh by optimising operating theatre ventilation during non-operating hours.

Surgical teams redesigned instrument sets used for high-volume knee replacement procedures to better reflect routine requirements, reducing emissions by almost 10,000 kg CO2e annually while also cutting water use and sterilisation workload. Efforts have also been made to reduce unnecessary consumables and expand medical recycling streams.

Collectively, these initiatives have generated valuable insights that NUH has actively shared through inter-cluster platforms and collaborations, helping to inform the adoption of low-carbon practices across Singapore’s public healthcare system.

Embedding sustainability into everyday healthcare delivery

NUH received an Honourable Mention for its organisation-wide approach to embedding sustainability into hospital planning and operations.

Guided by the IHF Sustainability Accelerator Tool, NUH integrated sustainability into leadership oversight, strategic planning and everyday decision-making, strengthening efforts in Appropriate Value-based Care, virtual care, procurement, workforce engagement and environmental stewardship.

This system-wide approach to advancing a sustainable healthcare system has been recognised internationally. In 2025, NUH became the first hospital worldwide to receive the Joint Commission International-Geneva Sustainability Centre’s Healthcare Sustainability Certification. This year, it was the only hospital in Singapore to be accorded the highest 5-Leaf distinction in Newsweek-Statista’s World’s Greenest Hospitals index.

A new model of rehabilitation care

Recognised as one of the top three healthcare innovations selected for the International Hospital Federation’s i-to-i Innovation Hub Awards 2026, the NUH Virtual Rehabilitation Centre (VRC) is helping to extend rehabilitation beyond hospital walls.

Developed as a virtual-first rehabilitation ecosystem, the VRC combines personalised patient education, self-management tools, AI-enabled telerehabilitation, remote monitoring and digital rehabilitation pathways to support patients throughout their recovery journey. By enabling rehabilitation to continue beyond traditional clinic visits, the VRC improves access to care, strengthens patient participation in recovery and allows therapists to focus their attention on patients with more complex rehabilitation needs. The digital home exercise programme, for instance, supports around 2,000 patients and records about 21,000 logins each month, freeing up the equivalent of 66 physiotherapist workdays annually for direct patient care.

The innovation demonstrates how technology can be used not simply to digitise existing services, but to transform how rehabilitation is delivered at scale.

Helping doctors work smarter with electronic medical records

NUH also presented results from its Great Epic Transformation (GET) programme at the 49th World Hospital Congress in Seoul. The hospital-wide programme trained specialist doctors to personalise their Epic electronic medical record (EMR) workflows, using customised note templates, order sets and shortcuts to work more efficiently.

Nine months after training, participating doctors spent 10.2 per cent less time in the EMR each day, equivalent to more than 33 hours saved per doctor annually, while time spent placing orders fell by 26.5 per cent. Twelve of 13 efficiency measures improved across both medical and surgical specialties. Based on annual estimates, the overall efficiency gains are valued at more than S$91 million a year.

The programme is being extended to allied health professionals and pharmacists across NUHS, with a target of reaching more than 2,000 healthcare professionals by the end of 2026.

About the National University Hospital (NUH)­

The National University Hospital (NUH) is Singapore’s university hospital. While the hospital at Kent Ridge first received its patients on 24 June 1985, our legacy started from 1905, the date of the founding of what is today the NUS Yong Loo Lin School of Medicine. NUH is the principal teaching hospital of the medical school.

Our unique identity as a university hospital is a key attraction for healthcare professionals who aspire to do more than practise tertiary medical care. We offer an environment where research and teaching are an integral part of medicine, and continue to shape medicine and transform care for the community we care for.

We are an academic medical centre with over 1,200 beds, serving more than one million patients a year with over 50 medical, surgical and dental specialties. NUH is the only public and not-for-profit hospital in Singapore to provide trusted care for adults, women and children under one roof, including the only paediatric kidney and liver transplant programme in the country.

The NUH is a key member of the National University Health System (NUHS), one of three public healthcare clusters in Singapore. For more information, visit www.nuh.com.sg

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SOURCE National University Hospital (NUH)

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NEXCOM NGFW platforms secure growing traffic across modern academic networks

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TAIPEI, Oct. 21, 2026 /PRNewswire/ — NEXCOM, a leading supplier of network appliances, is helping academic institutions strengthen network security as digital learning expands across cloud platforms, AI-powered tools, remote access, and connected campus services.

As educational environments become more distributed, academic networks must support growing traffic and diverse connections while protecting sensitive data and maintaining reliable access to learning resources. NEXCOM’s Next-Generation Firewall (NGFW) platforms provide a centralized security layer for inspecting and controlling traffic across campus and remote environments.

Learn more about securing digital learning environments in the joint case study.

Centralized Security for Digital Learning

On campus, NGFW platforms can inspect traffic between academic networks and external resources as students and faculty access learning platforms and web services. For remote users, secure VPN connectivity supports authorized access to internal resources while enabling centralized security policies.

“Every new digital service in education adds value for students and educators, but it also adds traffic, connections, and another layer of security responsibility,” says Allan Chiu, VP of Networking and Communication Solutions at NEXCOM. “The challenge is making sure security keeps pace without slowing down the learning experience. NEXCOM’s NGFW platforms provide the performance and scalability needed to secure modern, highly distributed academic networks.”

Scalable Platforms for Network Security

NEXCOM’s portfolio provides scalable platforms for firewall, edge security, secure remote access, and demanding network security workloads. Key platforms include:

NSA 7160R: A 2U high-performance security platform powered by dual Intel® Xeon® Scalable processors, with eight PCIe 5.0 expansion slots and throughput of up to 1.6 Tbps.FTA 5190: A compact 1U edge server powered by Intel Xeon 6 SoC technology, designed for reliable connectivity and security at the network edge.

About NEXCOM

Founded in 1992 and headquartered in Taipei, Taiwan, NEXCOM is shaping the future of AI-powered networking with its software-defined solutions. Through its Network and Communication Solutions (NCS) unit, NEXCOM delivers cutting-edge platforms for Cybersecurity, OT Security, SD-WAN, SASE, Load Balancing, 5G uCPE, edge AI, and more. NCS specializes in professional design and manufacturing services, enabling reliable and scalable network infrastructures for businesses of all sizes. With a focus on innovation, NEXCOM’s solutions empower customers worldwide to build resilient, high-performance networks tailored to the demands of tomorrow’s connectivity challenges.

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SOURCE NEXCOM International Co., Ltd.

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Forrester’s 2027 B2B Go-To-Market Predictions: AI Agents Will Influence 75% Of B2B Purchase Decisions

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To remain competitive, providers must strengthen customer trust, substantiate value claims, and offer human expertise and guidance

SINGAPORE, Oct. 22, 2026 /PRNewswire/ — According to Forrester’s (Nasdaq: FORR) 2027 B2B go-to-market predictions, business buyers will increasingly deploy AI agents to handle tasks across the buying process, from supplier discovery and information gathering to contract-renewal analysis. While truly autonomous buying will remain concentrated in high-volume, low-risk, and repeatable purchases, the ubiquity of these agents will require providers to ensure that their systems and sellers can respond with speed, accuracy, and consistency.

Forrester’s B2B Predictions reports, covering topics including B2B go-to-market strategy, business buyers, and content and creative, offer forward-looking insights to help executives and their teams anticipate change, reduce uncertainty, and make confident decisions ahead of market shifts. Key highlights from the 2027 B2B go-to-market predictions include:

Buyers will double their human interactions to validate AI-generated recommendations. As AI becomes the primary interface for researching products and providers, buyers will encounter more AI-generated recommendations, synthetic content, automated outreach, and agent-mediated interactions. Since AI cannot fully judge service provider fit, feasibility, trust, or accountability, buyers will require conversations with provider teams and trusted third parties including analysts, customer references, and partners to confirm and validate buying decisions.Two-thirds of providers will lose deals because buyers cannot verify claims. Buyers already use AI-assisted search and analysis tools to gather information about products and vendors, synthesize provider claims, and fact check. As the reliance on these capabilities continue to advance, go-to-market teams will need to act fast to restructure content discovery for AI tools, including providing credible and consistent proof points that AI tools can index and validate.Most CMOs will cut programs or accept reduced capacity after overestimating AI gains. As pressure intensifies to reduce personnel costs with AI, marketing leaders will eliminate as many as 25% of roles in anticipation of productivity gains that fail to meet expectations. As a result, they will have to choose between cutting program budgets to restore capacity through rehiring, contractors, or agency support or accept reduced execution with a smaller team. In either case, lower campaign investment, weaker execution, or both will reduce marketing’s overall value contribution.

“In 2027, the defining challenge for B2B go-to-market leaders will be to make deliberate choices about what to automate and where human judgment still matters,” said Sharyn Leaver, chief research officer at Forrester. “As AI becomes ubiquitous across the buying process, B2B leaders that pair AI-driven speed and convenience with transparency, control, and trust will extract the most value from AI.”

Resources:

Download Forrester’s 2027 Predictions guide for B2B go-to-market.Register for Forrester’s webinar exploring the key trends reshaping B2B go-to-market strategies in 2027.Learn how to turn these predictions into action through Forrester’s global B2B events and research programs.

About Forrester
Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We empower leaders in technology, customer experience, digital, marketing, revenue, and product functions to make confident decisions in an AI-driven world and accelerate growth through customer obsession. Our unique research and continuous guidance model helps executives and their teams achieve their initiatives and outcomes faster and with confidence. To learn more, visit Forrester.com.

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SOURCE Forrester

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