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TCN Conducts First UK Consumer Survey of 2000 People Revealing Insightful Customer Preferences for Contact Centres

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TCN’s first UK “customer service consumer insights” survey offers valuable insights into consumer behaviour and preferences dealing with contact centres and customer service

LONDON and MIDLANDS, United Kingdom and BUCHAREST, Romania and ST. GEORGE, Utah, Jan. 10, 2025 /PRNewswire/ — TCN, Inc., a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs, and collection agencies, has released the results of its first annual UK “Consumer Insights about Customer Service” survey.

The national survey, conducted by OnePoll and commissioned by TCN, reveals that the UK customer service landscape continues to evolve, and in 2024, TCN surveyed 2000 of the UK general public for the first time to establish their preferences when it comes to being contacted by call centres across a range of sectors.

The results showed that more than half of Brits prefer to communicate by email when contacting a company’s customer service department, and after that, they prefer to speak to or live chat with an agent.

While Brits don’t mind waiting on hold, they highly value the ability of a call centre operative to solve their issues in that call. They want to get through to an agent quickly and have that agent resolve their issue promptly.

Almost one in five of Gen Z want to receive automated instructions about other ways to resolve their issues – more than any other generation.

Almost 40% of Brits have posted an online review of a poor customer service experience with a company, so it’s essential that companies get this experience right to avoid damaging their reputations.

Kerry Sherman, VP of EMEA Sales and BusDev, said: “Because consumers are at the centre of every business, organisations must implement proactive communication measures to keep consumers informed and engaged.

“Businesses must navigate this dynamic landscape to foster customer satisfaction and loyalty. This report is the compass contact centres need to achieve this and the first time we have conducted this survey with the UK general public.

“We have been running this survey for the past four years in the states, but as our UK presence continues to grow at a fast pace, we felt it was essential to run this insightful survey to help arm industries with contact sectors valuable insights in how to work best with their customers. In the UK around 70% of our clients are in the accounts receivables sector and this report supplies valuable insights into how consumers in those sectors want to be dealt with.
By adopting the recommendations in our first TCN UK e-book, businesses can enhance customer experiences, build stronger relationships, and foster brand loyalty in today’s dynamic customer service landscape.

By leveraging these insights, contact centres can enhance customer satisfaction, build brand loyalty, and drive business growth. To view the full survey results, download TCN’s UK eBook, Understanding the Modern Consumer 2024, now.

About TCN

TCN is a global leader in cloud-based contact centre solutions for accounts receivable management (ARM), healthcare providers, enterprises, contact centres and BPOs. TCN’s comprehensive suite includes omnichannel solutions, automation, predictive dialers, IVR, Click2Pay, compliance solutions and real-time analytics, driving operational efficiency and customer satisfaction.

TCN promises immediate access to the latest TCN Operator platform, facilitating seamless scalability. With a commitment to excellence and a dedication to meet evolving business needs from start to finish through industry-leading customer service, TCN continues to redefine the contact centre landscape. For further details, visit www.tcn.com.

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“What If We Had This in 2020?” Data Viz 4 Good Bridges the Fortune 100 Data Gap for the Social Sector

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SAN FRANCISCO, May 5, 2026 /PRNewswire/ — Data Viz 4 Good (DV4G) today announced the launch of its ImpactIQ platform, a breakthrough SaaS solution transforming how the social sector visualizes mission-critical data.

For founders Tyra Jean and Vanessa Francesca Ortega, both Ronald E. McNair Baccalaureate Scholars, the mission began with a pivotal question: “What if we had Data Viz 4 Good at Syracuse University back in 2020?”

CEO Tyra Jean—a former Public Policy & International Affairs Fellow at UC Berkeley and current D.S.W. candidate at the University of Southern California—developed the concept after bridging two vastly different worlds. “I worked as a data consultant for Fortune 100 companies and saw firsthand the massive gap in data infrastructure across the nonprofit sector,” said Jean. “We’re bringing enterprise-grade technology to the organizations that need it most.”

This vision, combined with the duo’s technical pedigree, has positioned them as emerging leaders in the next generation of AI-powered social infrastructure and frontrunners for Forbes’ 30 Under 30.

The platform’s technical moat is anchored by the COO Vanessa Francesca Ortega — Posse Alumni, SU Remembrance Scholar, and Newhouse’s Dean Branham Scholar. She is the founder & CEO of Civic Trust Systems, the core operating system powering municipal-scale AI platforms, including HellogovAI Inc.

“ImpactIQ is built on infrastructure originally designed to power secure, large-scale government service delivery,” said Ortega. “Through Civic Trust Systems, I developed the AI delivery model and user experience architecture that enables platforms like Hellogov. We are now applying that same level of security and privacy to the social sector.”

By leveraging Civic Trust Systems, DV4G delivers government-grade security, privacy-first data handing, and scalable AI intelligence— without the complexity of cost of traditional enterprise systems.

As a free resource for the sector, the founders co-host a DV4G Podcast on Instagram (@DataViz4GoodHQ). The next episode explores how ImpactIQ’s privacy-first architecture not only protects sensitive community data but also strengthens grant readiness and institutional trust.

DV4G is currently scaling ImpactIQ for global researchers, nonprofits, and mission-driven organizations seeking to modernize how they measure and communicate impact.

Unlock the full impact of your data at DataViz4Good.org.

Media inquiries: contact@dataviz4good.org

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SOURCE Data Viz 4 Good

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QuickLogic to Showcase EOS™ S3 and eFPGA Solutions at Sensors Converge

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SAN JOSE, Calif., May 5, 2026 /PRNewswire/ — QuickLogic Corporation (NASDAQ: QUIK) will showcase its EOS™ S3 SoC and eFPGA solutions at Sensors Converge 2026, taking place at the Santa Clara Convention Center. Attendees can visit Booth 1039 to see how developers can build always-on, ultra-low power sensor and voice-enabled systems with greater flexibility and faster time-to-market.

At the booth, QuickLogic will highlight the EOS™ S3, a fully integrated platform designed for concurrent voice, motion, environmental, and biometric sensing. With its built-in low-power sound detection, Arm® Cortex®-M4F processor, and embedded FPGA, the EOS™ S3 enables developers to implement custom hardware acceleration while minimizing power consumption—ideal for battery-operated and always-on applications.

Date: May 6 and 7, 2026

Booth: 1039

Exhibit Hours:

Wednesday, May 6: 10:00 AM – 5:30 PMThursday, May 7: 10:00 AM – 4:00 PM

About QuickLogic
QuickLogic Corporation is a fabless semiconductor company specializing in eFPGA Hard IP, Strategic Radiation Hardened and Antifuse FPGAs and ruggedized programmable logic solutions. QuickLogic’s unique approach combines cutting-edge technology with open-source tools to deliver highly customizable, low-power solutions for aerospace and defense, industrial, computing, and consumer markets. For more information, visit www.quicklogic.com.

QuickLogic and logo are registered trademarks of QuickLogic. All other trademarks are the property of their respective holders and should be treated as such.

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SOURCE QuickLogic Corporation

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PIRELLI WILL START CYBER™ TYRE PRODUCTION IN GEORGIA UNDERLINING THE STRATEGIC IMPORTANCE OF THE U.S. MARKET

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Pirelli further strengthens its commitment to the country. Investment and output expansion details will be communicated in the coming months following the finalization of the development plans

MILAN and WASHINGTON, May 5, 2026 /PRNewswire/ — Pirelli is reinforcing its long-term commitment to the United States with a key step in its product and industrial strategy. The Georgia plant, already dedicated to the most technologically advanced products for the U.S. market—both in the High-Value segment and in Motorsport—will be further enhanced by the production of connected tires featuring Cyber™ Tyre technology. This development highlights the strategic importance of the U.S. for Pirelli’s global growth roadmap, strengthening the company’s integrated industrial and technological presence in the country.

The announcement comes as Pirelli participates in the SelectUSA Investment Summit, the flagship event promoted by the U.S. Department of Commerce, where Cyber™ Tyre is being showcased as a core innovation shaping the future of smart mobility. 

Cyber™ Tyre is the world’s first hardware-and-software system capable of collecting data and information from sensors embedded in tires, processing them through Pirelli’s proprietary software and algorithms, and, by communicating in real time with the vehicle’s electronics, enabling new functionalities integrated with driving and control systems to enhance the driving experience and increase safety levels, as well as supporting connected infrastructure.

In a highly advanced market such as the United States, where digital and smart mobility solutions are rapidly expanding, Cyber™ Tyre represents a distinctive competitive advantage for Pirelli.

At SelectUSA, Cyber™ Tyre was showcased at the Georgia State booth, a particularly meaningful presence given Pirelli’s industrial footprint in the state, where it has been established for more than 20 years.

“The start of Cyber™ Tyre production in our Rome, Georgia plant is a significant milestone for Pirelli in this country,” said Claudio Zanardo, CEO of Pirelli North America. “It reflects our commitment to bringing advanced technologies like Cyber™ Tyre closer to the market, further strengthening our industrial footprint and innovation capabilities in the United States.”

To further enhance the role of Rome as a high-tech production site, Pirelli is finalizing the introduction of the latest version of the MIRS (Modular Integrated Robotized System) production process. It will be the most advanced manufacturing process for high-end, premium production within the entire Pirelli Group, and is exclusive to the Georgia factory. The process further enhances robotized production capabilities, increasing productivity, flexibility, and quality.

It is a highly digitalized system that enables a direct link between product design and its industrial application.

This development lays the groundwork for growth in Pirelli’s production capacity in Rome, an integral part of the Group’s industrial development plans, and will further strengthen Pirelli’s presence in the United States—one of its most important and strategic markets.

The Rome, Georgia, plant specializes in high-value tire production for the North American market. It also hosts a dedicated R&D center, further strengthening its role in technological development and product innovation.

The facility is recognized for its responsible sourcing practices, including the use of FSC® (Forest Stewardship Council®)-certified natural rubber, underscoring the company’s broader environmental commitment across its supply chain.

www.pirelli.com

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SOURCE Pirelli North America

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