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Trip.com Group Limited Reports Unaudited First Quarter of 2025 Financial Results

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SINGAPORE, May 19, 2025 /PRNewswire/ — Trip.com Group Limited (Nasdaq: TCOM; HKEX: 9961) (“Trip.com Group” or the “Company”), a leading global one-stop travel service provider of accommodation reservation, transportation ticketing, packaged tours, and corporate travel management, today announced its unaudited financial results for the first quarter of 2025.

Key Highlights for the First Quarter of 2025

International businesses continued to demonstrate robust growth across all segments in the first quarter of 2025
– Overall reservations on the Company’s international OTA platform increased by over 60% year-over-year.
– Inbound travel bookings surged by around 100% year-over-year.
– Outbound hotel and air ticket bookings have grown to more than 120% of the pre-COVID level for the same period in 2019.

“The travel industry maintained strong momentum in the first quarter of 2025, supported by resilient consumer demand and favorable travel policies,” said James Liang, Executive Chairman. “With our diversified market presence, we are well positioned to navigate global economic uncertainties and capture growth opportunities.”

“We are pleased to see a strong start to 2025,” said Jane Sun, Chief Executive Officer. “As travel becomes an increasingly integral part of everyday life, we remain committed to meeting the evolving needs of travelers through innovative, localized, and customer-centric solutions. This positions us well to sustain growth momentum and deliver lasting value to our customers, partners, and shareholders.”

First Quarter of 2025 Financial Results and Business Updates

For the first quarter of 2025, Trip.com Group reported net revenue of RMB13.8 billion (US$1.9 billion), representing a 16% increase from the same period in 2024, primarily driven by stronger travel demand. Net revenue for the first quarter of 2025 increased by 9% from the previous quarter, primarily due to seasonality.

Accommodation reservation revenue for the first quarter of 2025 was RMB5.5 billion (US$764 million), representing a 23% increase from the same period in 2024, primarily driven by an increase in accommodation reservations. Accommodation reservation revenue for the first quarter of 2025 increased by 7% from the previous quarter, primarily due to seasonality.

Transportation ticketing revenue for the first quarter of 2025 was RMB5.4 billion (US$747 million), representing an 8% increase from the same period in 2024, primarily driven by an increase in transportation reservations. Transportation ticketing revenue for the first quarter of 2025 increased by 13% from the previous quarter, primarily due to seasonality.

Packaged-tour revenue for the first quarter of 2025 was RMB947 million (US$131 million), representing a 7% increase from the same period in 2024, primarily driven by an increase in packaged-tour reservations. Packaged-tour revenue for the first quarter of 2025 increased by 9% from the previous quarter, primarily due to seasonality.

Corporate travel revenue for the first quarter of 2025 was RMB573 million (US$79 million), representing a 12% increase from the same period in 2024, primarily driven by an increase in corporate travel reservations. Corporate travel revenue for the first quarter of 2025 decreased by 18% from the previous quarter, primarily due to seasonality.

Cost of revenue for the first quarter of 2025 increased by 21% to RMB2.7 billion (US$373 million) from the same period in 2024 and increased by 2% from the previous quarter, which was generally in line with the fluctuations in net revenue from the respective periods. Cost of revenue as a percentage of net revenue was 20% for the first quarter of 2025.

Product development expenses for the first quarter of 2025 increased by 13% to RMB3.5 billion (US$486 million) from the same period in 2024 and increased by 4% from the previous quarter, primarily due to the increase in product development personnel related expenses. Product development expenses as a percentage of net revenue were 25% for the first quarter of 2025.

Sales and marketing expenses for the first quarter of 2025 increased by 30% to RMB3.0 billion (US$413 million) from the same period in 2024 and decreased by 11% from the previous quarter, primarily due to the fluctuations in expenses relating to sales and marketing promotion activities. Sales and marketing expenses as a percentage of net revenue were 22% for the first quarter of 2025.

General and administrative expenses for the first quarter of 2025 increased by 11% to RMB1.0 billion (US$143 million) from the same period in 2024, primarily due to an increase in general and administrative personnel related expenses. General and administrative expenses for the first quarter of 2025 was flat compared to the previous quarter. General and administrative expenses as a percentage of net revenue were 8% for the first quarter of 2025.

Income tax expense for the first quarter of 2025 was RMB638 million (US$88 million), compared to RMB664 million for the same period in 2024 and RMB526 million for the previous quarter. The change in Trip.com Group’s effective tax rate was primarily due to the combined impacts of changes in respective profitability of its subsidiaries with different tax rates, changes in deferred tax liabilities relating to withholding tax, certain non-taxable income or loss resulting from the fair value changes in equity securities investments and exchangeable senior notes recorded in other income/(expense), and changes in valuation allowance provided for deferred tax assets.

Net income for the first quarter of 2025 was RMB4.3 billion (US$596 million), compared to RMB4.3 billion for the same period in 2024 and RMB2.2 billion for the previous quarter. Adjusted EBITDA for the first quarter of 2025 was RMB4.2 billion (US$586 million), compared to RMB4.0 billion for the same period in 2024 and RMB3.0 billion for the previous quarter.

Net income attributable to Trip.com Group’s shareholders for the first quarter of 2025 was RMB4.3 billion (US$591 million), compared to RMB4.3 billion for the same period in 2024 and RMB2.2 billion for the previous quarter. Excluding share-based compensation charges, fair value changes of equity securities investments and exchangeable senior notes recorded in other income/(expense), and their tax effects, non-GAAP net income attributable to Trip.com Group’s shareholders for the first quarter of 2025 was RMB4.2 billion (US$579 million), compared to RMB4.1 billion for the same period in 2024 and RMB3.0 billion for the previous quarter.

Diluted earnings per ordinary share and per ADS was RMB6.09 (US$0.84) for the first quarter of 2025. Excluding share-based compensation charges, fair value changes of equity securities investments and exchangeable senior notes recorded in other income/(expense), and their tax effects, non-GAAP diluted earnings per ordinary share and per ADS was RMB5.96 (US$0.82) for the first quarter of 2025. Each ADS currently represents one ordinary share of the Company.

As of March 31, 2025, the balance of cash and cash equivalents, restricted cash, short-term investment, and held to maturity time deposit and financial products was RMB92.9 billion (US$12.8 billion).

Recent Development

As part of the Company’s ongoing commitment to delivering value to its shareholders and ADS holders and in line with its regular capital return policy, as of May 16, 2025, U.S. Eastern Time, the Company had repurchased 1.6 million ADSs in aggregate with a total gross consideration of US$84 million pursuant to its existing share repurchase plan.

Conference Call 

Trip.com Group’s management team will host a conference call at 8:00 PM on May 19, 2025, U.S. Eastern Time (or 8:00 AM on May 20, 2025, Hong Kong Time) following this announcement.

The conference call will be available live on Webcast and for replay at: https://investors.trip.com. The call will be archived for twelve months on our website.

All participants must pre-register to join this conference call using the Participant Registration link below:
https://register-conf.media-server.com/register/BI6db246c54bbe4fc1aebb10f5ad6be21c. 

Upon registration, each participant will receive details for this conference call, including dial-in numbers and a unique access PIN. To join the conference, please dial the number provided, enter your PIN, and you will join the conference instantly.

Safe Harbor Statement

This announcement contains forward-looking statements. These statements are made under the “safe harbor” provisions of the U.S. Private Securities Litigation Reform Act of 1995. These forward-looking statements can be identified by terminology such as “may,” “will,” “expect,” “anticipate,” “future,” “intend,” “plan,” “believe,” “estimate,” “is/are likely to,” “confident,” or other similar statements. Among other things, quotations from management in this press release, as well as Trip.com Group’s strategic and operational plans, contain forward-looking statements. Forward-looking statements involve inherent risks and uncertainties. A number of important factors could cause actual results to differ materially from those contained in any forward-looking statement. Potential risks and uncertainties include, but are not limited to, severe or prolonged downturn in the global or Chinese economy, general declines or disruptions in the travel industry, volatility in the trading price of Trip.com Group’s ADSs or shares, Trip.com Group’s reliance on its relationships and contractual arrangements with travel suppliers and strategic alliances, failure to compete against new and existing competitors, failure to successfully manage current growth and potential future growth, risks associated with any strategic investments or acquisitions, seasonality in the travel industry in the relevant jurisdictions where Trip.com Group operates, failure to successfully develop Trip.com Group’s existing or future business lines, damage to or failure of Trip.com Group’s infrastructure and technology, loss of services of Trip.com Group’s key executives, adverse changes in economic and business conditions in the relevant jurisdictions where Trip.com Group operates, any regulatory developments in laws, regulations, rules, policies or guidelines applicable to Trip.com Group and other risks outlined in Trip.com Group’s filings with the U.S. Securities and Exchange Commission or the Stock Exchange of Hong Kong Limited. All information provided in this press release and in the attachments is as of the date of the issuance, and Trip.com Group does not undertake any obligation to update any forward-looking statement, except as required under applicable law.

About Non-GAAP Financial Measures

To supplement Trip.com Group’s consolidated financial statements, which are prepared and presented in accordance with United States Generally Accepted Accounting Principles (“GAAP”), Trip.com Group uses non-GAAP financial information related to adjusted net income attributable to Trip.com Group Limited, adjusted EBITDA, adjusted EBITDA margin, and adjusted diluted earnings per ordinary share and per ADS, each of which is adjusted from the most comparable GAAP result to exclude the share-based compensation charges that are not tax deductible, fair value changes of equity securities investments and exchangeable senior notes recorded in other income/(expense), net of tax, and other applicable items. Trip.com Group’s management believes the non-GAAP financial measures facilitate better understanding of operating results from quarter to quarter and provide management with a better capability to plan and forecast future periods.

Non-GAAP information is not prepared in accordance with GAAP, does not have a standardized meaning under GAAP, and may be different from non-GAAP methods of accounting and reporting used by other companies. The presentation of this additional information should not be considered a substitute for GAAP results. A limitation of using non-GAAP financial measures is that non-GAAP measures exclude share-based compensation charges, fair value changes of equity securities investments and exchangeable senior notes recorded in other income/(expense), and their tax effects that have been and will continue to be significant recurring expenses in Trip.com Group’s business for the foreseeable future.

Reconciliations of Trip.com Group’s non-GAAP financial data to the most comparable GAAP data included in the consolidated statement of operations are included at the end of this press release.

About Trip.com Group Limited

Trip.com Group Limited (Nasdaq: TCOM; HKEX: 9961) is a leading global one-stop travel platform, integrating a comprehensive suite of travel products and services and differentiated travel content. It is the go-to destination for many travelers in Asia, and increasingly for travelers around the world, to explore travel, get inspired, make informed and cost-effective travel bookings, enjoy hassle-free on-the-go support, and share travel experience. Founded in 1999 and listed on Nasdaq in 2003 and HKEX in 2021, the Company currently operates under a portfolio of brands, including Ctrip, Qunar, Trip.com, and Skyscanner, with the mission “to pursue the perfect trip for a better world.”

For further information, please contact:

Investor Relations
Trip.com Group Limited
Tel: +86 (21) 3406-4880 X 12229
Email: iremail@trip.com

Trip.com Group Limited

Unaudited Consolidated Balance Sheets

(In millions, except share and per share data)

December 31, 2024

March 31, 2025

March 31, 2025

RMB (million)

RMB (million)

USD (million)

ASSETS

Current assets:

Cash, cash equivalents and restricted cash

51,093

56,360

7,767

Short-term investments

28,475

21,739

2,996

Accounts receivable, net 

12,459

13,357

1,841

Prepayments and other current assets 

20,093

20,832

2,871

Total current assets

112,120

112,288

15,475

Property, equipment and software

5,053

5,090

701

Intangible assets and land use rights

12,840

12,809

1,765

Right-of-use asset

755

722

99

Investments (Includes held to maturity time deposit and
financial products of RMB10,453 million and RMB14,841
million as of December 31,2024 and March 31, 2025,
respectively)

47,194

51,825

7,142

Goodwill

60,911

61,146

8,426

Other long-term assets

454

470

65

Deferred tax asset

3,254

3,412

470

Total assets

242,581

247,762

34,143

LIABILITIES

Current liabilities:

Short-term debt and current portion of long-term debt

19,433

22,577

3,111

Accounts payable

16,578

16,979

2,340

Advances from customers

18,029

17,361

2,392

Other current liabilities

19,970

19,860

2,737

Total current liabilities

74,010

76,777

10,580

Deferred tax liability

4,098

3,494

481

Long-term debt

20,134

19,656

2,709

Long-term lease liability

561

522

72

Other long-term liabilities

296

327

45

Total liabilities

99,099

100,776

13,887

MEZZANINE EQUITY

743

833

115

SHAREHOLDERS’ EQUITY

Total Trip.com Group Limited shareholders’ equity

141,807

145,153

20,003

Non-controlling interests

932

1,000

138

Total shareholders’ equity

142,739

146,153

20,141

Total liabilities, mezzanine equity and shareholders’
equity

242,581

247,762

34,143

 

 

Trip.com Group Limited

Unaudited Consolidated Statements of Income

(In millions, except share and per share data)

Quarter ended

Quarter ended

Quarter ended

Quarter ended

March 31, 2024

December 31, 2024

March 31, 2025

March 31, 2025

RMB (million)

RMB (million)

RMB (million)

USD (million)

Revenue:

  Accommodation reservation 

4,496

5,178

5,541

764

  Transportation ticketing 

5,000

4,780

5,418

747

  Packaged-tour 

883

870

947

131

  Corporate travel

511

702

573

79

  Others

1,031

1,238

1,371

189

Total revenue

11,921

12,768

13,850

1,910

Less: Sales tax and surcharges

(16)

(24)

(20)

(3)

Net revenue

11,905

12,744

13,830

1,907

Cost of revenue

(2,238)

(2,640)

(2,705)

(373)

Gross profit

9,667

10,104

11,125

1,534

Operating expenses:

  Product development *

(3,109)

(3,397)

(3,525)

(486)

  Sales and marketing *

(2,312)

(3,373)

(2,999)

(413)

  General and administrative *

(931)

(1,033)

(1,038)

(143)

Total operating expenses

(6,352)

(7,803)

(7,562)

(1,042)

Income from operations

3,315

2,301

3,563

492

Interest income 

592

517

640

88

Interest expense

(499)

(323)

(286)

(39)

Other income/(expense)

759

(137)

1,137

157

Income before income tax
expense and equity in
income/(loss) of affiliates

4,167

2,358

5,054

698

Income tax expense

(664)

(526)

(638)

(88)

Equity in income/(loss) of affiliates

822

359

(102)

(14)

Net income

4,325

2,191

4,314

596

Net income attributable to non-
controlling interests and mezzanine
classified non-controlling interests

(13)

(34)

(37)

(5)

Net income attributable to
Trip.com Group Limited

4,312

2,157

4,277

591

Earnings per ordinary share 

  – Basic

6.62

3.28

6.48

0.89

  – Diluted

6.38

3.09

6.09

0.84

Earnings per ADS 

  – Basic

6.62

3.28

6.48

0.89

  – Diluted

6.38

3.09

6.09

0.84

Weighted average ordinary shares
outstanding 

  – Basic

651,349,707

656,190,044

660,203,576

660,203,576

  – Diluted

675,933,592

698,171,269

702,144,923

702,144,923

* Share-based compensation included in Operating expenses above is as follows:

    Product development 

214

219

220

30

    Sales and marketing 

38

40

41

6

    General and administrative 

198

200

219

30

 

 

Trip.com Group Limited

Unaudited Reconciliation of GAAP and Non-GAAP Results

(In millions, except %, share and per share data)

Quarter ended

Quarter ended

Quarter ended

Quarter ended

March 31, 2024

December 31, 2024

March 31, 2025

March 31, 2025

RMB (million)

RMB (million)

RMB (million)

USD (million)

Net income

4,325

2,191

4,314

596

Less: Interest income

(592)

(517)

(640)

(88)

Add: Interest expense

499

323

286

39

Add: Other (income)/expense

(759)

137

(1,137)

(157)

Add: Income tax expense

664

526

638

88

Less: Equity in (income)/loss of affiliates

(822)

(359)

102

14

Income from operations

3,315

2,301

3,563

492

Add: Share-based compensation

450

459

480

66

Add: Depreciation and amortization

209

220

204

28

Adjusted EBITDA

3,974

2,980

4,247

586

Adjusted EBITDA margin

33 %

23 %

31 %

31 %

Net income attributable to Trip.com Group Limited

4,312

2,157

4,277

591

Add: Share-based compensation

450

459

480

66

Add: (Gain)/loss from fair value changes of equity securities
investments and exchangeable senior notes

(679)

438

(526)

(72)

Add: Tax effects on fair value changes of equity securities
investments and exchangeable senior notes

(28)

(16)

(43)

(6)

Non-GAAP net income attributable to Trip.com Group Limited

4,055

3,038

4,188

579

Weighted average ordinary shares outstanding-
 Diluted-non GAAP 

675,933,592

698,171,269

702,144,923

702,144,923

Non-GAAP Diluted income per share 

6.00

4.35

5.96

0.82

Non-GAAP Diluted income per ADS 

6.00

4.35

5.96

0.82

Notes for all the condensed consolidated financial schedules presented:

Note 1: The conversion of Renminbi (RMB) into U.S. dollars (USD) is based on the certified exchange rate of USD1.00=RMB7.2567 on March 31, 2025 published by the

Federal Reserve Board.

 

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SOURCE Trip.com Group Limited

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IBM Unveils Its Most Advanced Quantum Computer in Chicago, Marking a Milestone for Illinois’s Quantum Future

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Hosted by the University of Chicago, IBM Quantum System Two is now operational at Hyde Park Labs and will be a prominent fixture of Illinois Quantum and Microelectronics Park (IQMP) upon the site’s completion.

IBM’s first quantum computer in Illinois extends the company’s industry and academic partnerships across the state, enabling the Illinois ecosystem and beyond to scale quantum algorithms and applications.

CHICAGO, Nov. 6, 2026 /PRNewswire/ — IBM (NYSE: IBM), the University of Chicago, the State of Illinois, and Illinois Quantum and Microelectronics Park (IQMP) today unveiled an IBM Quantum System Two in Chicago, IBM’s first quantum computer in Illinois and the company’s most advanced system available. Initially located at Hyde Park Labs and hosted by the University of Chicago, the system is fueled by IBM Quantum Nighthawk, the most powerful quantum chip IBM has ever built.

Today, organizations across Illinois are already working with IBM to explore how quantum computing can scale to computationally difficult challenges. The new system aims to catalyze the state’s robust ecosystem of scientists, universities, national laboratories, startups, and enterprises, many of whom are collaborating with IBM in Chicago within IQMP’s National Quantum Algorithm Center (NQAC) to develop the next generation of algorithms and applications. As the anchor system of NQAC, which was established in 2024 by Illinois Governor JB Pritzker with IBM as a leading member, the new quantum computer will ultimately be moved to IQMP, a first-of-its-kind campus in Chicago currently being built to develop and scale quantum technology and microelectronics innovation.

“IBM is proud to deploy our first quantum computer of IQMP — an IBM Quantum System Two. Today, it can deliver scientifically useful results to organizations across the state of Illinois and beyond,” said Arvind Krishna, Chairman and CEO, IBM. “As IBM’s first quantum computer in Illinois, the system’s deployment marks a milestone for Illinois’ quantum community and builds on IBM’s partnerships across the state as we expand quantum research across academia and industries.”

“I want the next generation of breakthroughs to happen in Illinois and the jobs and opportunity that come with them to benefit the people of Illinois,” said Governor JB Pritzker. “With the unveiling of IBM’s Quantum System Two in Hyde Park, we are giving researchers and businesses the tool to turn big ideas into real-world solutions. With our growing partnership with IBM, we are building an industry that will give Illinoisans more career opportunities and build a future right here at home.”

“The presence of IBM’s first quantum computer in Illinois, the company’s most advanced system available, is a testament to what’s possible when partners across government, industry and academia work together toward a shared vision,” said Harley Johnson, CEO of the IQMP. “Today reflects the unique strength of Illinois’ quantum ecosystem. We’re thrilled to see IBM Quantum System Two at Hyde Park Labs while the Park is under construction, and we’re more energized than ever to welcome it to the IQMP, where it will anchor the National Quantum Algorithm Center and further establish Illinois as the global destination for quantum innovation.”

“The deployment of IBM’s Quantum System Two represents the culmination of a years-long partnership that brought together academia, government, and private industry to usher in a new generation of discovery. I am delighted that this machine is being unveiled here in Hyde Park, where our neighbors and community will have a view into the future,” said University of Chicago President Paul Alivisatos.

“IBM Quantum System Two brings another critical capability to Illinois’ growing quantum ecosystem and showcases the collaboration that makes our state such a draw,” said Illinois Economic Development Corporation President and CEO Christy George. “For companies developing quantum technologies and applications, access to advanced computing systems, leading researchers, and industry partners in one place is a powerful advantage. This investment strengthens Illinois’ position as a destination for companies looking to innovate, grow, and help shape the future of quantum computing.”

This new IBM Quantum System Two advances IBM’s mission to bring useful quantum computing to the world and extends the company’s commitment to advancing Illinois as a global epicenter for quantum innovation.

Since NQAC’s founding, IBM has helped grow the center into a hub within Chicago where industry leaders work side-by-side with IBM researchers to build quantum applications that can scale alongside technical progress in the field. This includes NQAC Grand Challenge participants Deloitte and AbbVie, who are working with IBM and Northwestern University to build quantum molecular simulation approaches for researchers engaging in drug discovery.

Other Grand Challenges participants working with IBM include EPRI and the University of Illinois Urbana-Champaign (U. of I.) to explore how quantum optimization algorithms could lead to more efficient power grids.

Additionally, research institutions and national labs such as Fermilab are working with IBM in Illinois to accelerate high-energy physics research with quantum and advance technologies for distributed quantum computing. 

IBM is also teaming with leading universities such as the University of Chicago and U. of I. to push technological progress in quantum computing. For example, IBM and the University of Chicago recently demonstrated quantum advantage over leading classical methods using an approach with guaranteed correctness.

Now, IBM’s quantum computing technology is being brought physically into Chicago. Through NQAC, the new quantum computer will empower Illinois’ quantum community to develop new algorithms and applications that will translate to real-world impact. And it will serve as a catalyst for developing Illinois’ current and future quantum workforce. Earlier this year, IBM announced it would establish the FutureNow Chicago center at the IQMP in partnership with City Colleges of Chicago, to bring 750 jobs to the region across AI, cybersecurity, data science, quantum computing and other technologies. 

With the arrival of IBM Quantum System Two, Chicago and the State of Illinois will be cemented as a leading destination for quantum innovation, industrialization, and workforce development.

Supporting Quotes

“IBM’s continued partnership and the unveiling of IBM Quantum System Two mark an exciting moment for the industry and our state’s quantum ecosystem,” said Brad Henderson, CEO of P33. “Deepening collaboration between industry, our universities, national labs, and state government is what sets us apart and further cements Illinois as a global leader in quantum technology.”

“We are proud to contribute the University of Illinois Urbana-Champaign’s expertise and decades of leadership in supercomputing alongside our higher education and corporate partners,” said Illinois Chancellor Charles L. Isbell, Jr. “As a public-serving university, Illinois’ mission is to advance education, research, and economic opportunity across the state, and we’re excited to engage in work that translates the brilliance of Illinois faculty into tangible, real-world impact that affirms the state of Illinois and Chicago as the epicenter of the next generation of technological progress.”

“This is a significant milestone in advancing Illinois’ quantum economy and turning our state’s world-class research capabilities into real-world economic opportunity,” said Illinois Department of Commerce and Economic Opportunity Director Kristin Richards. “Through the State’s leadership and strategic investments in quantum, we are building an ecosystem for long-term industry growth, new business investment, and high-quality jobs.”

About IBM

IBM is a leading global hybrid cloud and AI, and business services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Thousands of governments and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service. 

For more information, visit https://research.ibm.com. 

Media contacts: 

Brittany Forgione
IBM
Brittany.forgione@ibm.com

Erin Angelini
IBM
Edlehr@us.ibm.com

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SOURCE IBM

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Parliamentary Secretary Rochefort to participate in a milestone event

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HUNTSVILLE, ON, Nov. 6, 2026 /CNW/ — Pauline Rochefort, Parliamentary Secretary to the Secretary of State for Rural Development, on behalf of the Minister of Energy and Natural Resources, the Honourable Tim Hodgson, will take part in a forestry milestone event. Media availability will follow.  

Date: Monday, November 9, 2026

Time: 9 a.m. ET

All accredited media are asked to pre-register by emailing media@nrcan-rncan.gc.ca. Details on how to participate will be provided upon registration.

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SOURCE Natural Resources Canada

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IDP Introduces Agent-Native System of Action, Unifying Humans and AI Agents in One Enterprise Workspace

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Powered by proprietary Universal Agent Protocol™ (UAP), IDP unifies AI agent development, reasoning, orchestration, customer intelligence and enterprise execution. Tim Dahle and Red Rock Auto Group report 2X the appointment conversion rate of traditional BDC operations.

CAPE CORAL, Fla., Nov. 6, 2026 /PRNewswire/ — IDP (ID Privacy AI), an agentic AI technology company, today introduced its Agent-Native System of Action, a unified enterprise platform that enables human employees and AI agents to share customer intelligence, coordinate workflows and execute business tasks across existing enterprise systems.

Powered by its proprietary Universal Agent Protocol™ (UAP), IDP combines AI agent development, intelligent reasoning, multi-agent orchestration, persistent customer intelligence and enterprise execution in one operating environment. 

Through MyIDP.app, employees and AI agents collaborate within a shared workspace while existing CRM, DMS, scheduling and communication platforms remain in place.

To learn more about IDP, its platform and solutions, visit https://www.tryidp.com. 

The announcement is supported by customer-reported results from Tim Dahle and Red Rock Auto Group, where Josh Worthington, Vice President of Operations, reports a 12% appointment conversion rate compared with approximately 6% through traditional BDC operations, representing twice the reported conversion rate.

“The difference with IDP has been incredible,” said Worthington. That’s double the conversion rate, and we’re accomplishing it with technology designed to actually execute the work.”

Solving Decades of Enterprise Fragmentation

“For decades, automotive software has been fragmented, leaving dealerships with disconnected data and workflows,” says Albert Thompson, Founder and CEO of IDP. “Adding standalone AI agents to this broken infrastructure only compounds the chaos. Instead of more disjointed tools, IDP’s Agent-Native System of Action connects existing investments through a universal execution layer.”

From AI Conversations to Completed Business Outcomes

For automotive retailers, the difference between conversational AI and operational execution is particularly visible in service scheduling.

An AI agent may successfully answer a customer’s call, but completing the request requires access to customer records, dealership policies, scheduling availability and operational systems.

When those systems remain disconnected, employees must manually complete or verify the work.

“Automotive AI providers often fail to connect customer conversations with execution,” Worthington noted. “Our previous platform couldn’t schedule appointments or generate tasks, forcing employees to manually review every interaction. Instead of eliminating work, it just created another system for them to babysit.”

IDP’s approach prioritizes completed business outcomes, including confirmed appointments, coordinated follow-up, exception handling and operational visibility.

Systems of record preserve business information. IDP’s System of Action coordinates the work.

Dealer Leadership Perspective: The Future of Automotive AI

As automotive retailers evaluate AI adoption, dealer leadership is increasingly focused on technologies that connect existing investments, support employees and deliver measurable operational value.

Paul Sansone Jr., Founder, Sansone Jr Auto Group 

“My advice to operators is simple: the train is already moving, and it’s moving fast. I really believe the dealerships that figure out how to combine great people with great technology are going to have a significant competitive advantage over the next several years.”

The Technology Behind IDP’s Agent-Native System of Action

IDP’s platform combines five complementary capabilities designed to support the lifecycle of enterprise AI agents, from development and deployment through reasoning, orchestration, execution and human collaboration.

Agent Studio: AI Agent Development and Management. IDP’s Agent Studio enables businesses to configure, deploy and manage AI agents across voice, SMS, email and web channels. Reusable agent configurations support business-specific workflows, operating policies and escalation requirements.Intelligent Reasoning and Multi-Agent Orchestration. IDP’s reasoning and orchestration capabilities are designed to interpret customer intent, apply shared context, coordinate multi-step workflows and delegate supported actions between agents and employees. Business rules and human oversight help govern execution.Universal Agent Protocol™ (UAP): Enterprise Execution. UAP is IDP’s proprietary business-action abstraction, orchestration and execution framework. It is designed to translate business objectives into authorized actions across supported CRM, DMS, scheduling and enterprise applications. Unlike connectivity protocols that primarily expose tools to AI applications, UAP addresses the additional requirements of coordinating business workflows, applying permissions, managing exceptions and verifying outcomes.Context Graph: Unified Customer Intelligence. IDP’s Context Graph connects available customer identity, vehicle relationships, website signals, communication history and operational events across supported systems. By combining existing records with available real-time signals, it creates a continuously enriched customer context that employees and agents can use throughout sales, service and ownership lifecycle interactions.MyIDP.app: The Human-Agent Enterprise Workspace. MyIDP.app provides a shared working environment where employees and AI agents can review conversations, coordinate tasks, guide agent behavior and manage exceptions. Employees can direct supported agent workflows and customer engagement while maintaining visibility into operational activity, using: Teach to provide guidance to agentsTell to direct supported actionsBlasts for configured customer outreach

“The future isn’t humans versus AI,” Thompson said. “It’s humans and AI working as one team. Employees should be able to teach agents, delegate work, understand what’s happening and step in when their judgment matters.”

Built in Automotive. Designed for Enterprise.

IDP’s technology has supported more than 130,000 booked automotive appointments, providing operating experience across customer engagement, scheduling and dealership workflows.The company has developed its platform within an automotive ecosystem that includes dealership groups, enterprise software integrations and OEM certification programs involving Nissan, INFINITI and Mitsubishi.IDP’s architecture is designed to support both its own AI agents and compatible third-party agent technologies, creating opportunities for enterprises and software partners to use shared intelligence and execution capabilities without replacing existing systems of record.The company is exploring applications beyond automotive, including retail, hospitality and home services, where fragmented software, customer engagement and workforce coordination present similar challenges.

Automotive retail provides a demanding proving ground for agent-native execution, with customer interactions spanning multiple systems, departments and communication channels.

“Automotive is where we’re building and proving this model, but the problem exists in almost every industry,” Thompson said. “The next major shift in enterprise software isn’t another CRM, another dashboard or another AI assistant. It’s a System of Action where humans and AI agents share the intelligence, authority and infrastructure to actually get things done.”

To learn more about IDP and the System of Action, visit https://tryidp.com. You can see the system in action, listen to sample calls, and work with an IDP AI agent to schedule a demo.

About IDP

IDP (ID Privacy AI) is an agentic AI technology company developing an Agent-Native System of Action for automotive retail and enterprise operations.

Its platform combines AI agent development, intelligent reasoning, multi-agent orchestration, proprietary Universal Agent Protocol™ (UAP), persistent customer intelligence through Context Graph, and human-agent collaboration through MyIDP.app.

IDP connects AI-powered voice, SMS, email and web engagement with existing enterprise systems and supported business workflows.

Headquartered in Cape Coral, Florida, IDP is advancing an operating model in which humans and AI agents share intelligence, coordinate actions and complete measurable business work.

Website: https://tryidp.com 

Media Contact:
Albert Thompson
Founder & CEO, IDP
albert@idprivacy.ai
443-370-9143

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SOURCE ID Privacy, Inc.

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