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Firstsource and Sanas partner to redefine customer conversations with AI

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MUMBAI, India, May 22, 2025 /PRNewswire/ — Firstsource Solutions Limited (NSE:FSL) (BSE:532809), a leading global provider of transformational solutions and services and an RP-Sanjiv Goenka Group company, has partnered with Sanas, provider of the world’s first real-time speech understanding platform, to enable next-level customer conversations powered by AI.  

Aligned with Firstsource’s UnBPO™ philosophy, the integration of Sanas’ Real-Time Accent Translation technology marks a strategic leap in AI-first customer experience. This seamless, speech-to-speech solution eliminates accent and language barriers—enhancing clarity, reducing cognitive strain, and empowering agents to connect with global customers more confidently and effectively. As AI moves from pilot to performance, early adopters are already seeing the impact—128% more likely to report high ROI from their AI tools in CX. By embedding intelligent, unobtrusive tech into day-to-day operations, Firstsource is unlocking scalable, measurable value—boosting agent productivity, strengthening conversations, and delivering next-gen CX outcomes at speed and scale.

“At Firstsource, we seek partnerships that reflect our commitment to smart, scalable transformation—solutions that deliver maximum impact with minimal friction, improving both experience and outcomes. Our collaboration with Sanas is a powerful expression of the UnBPO™ philosophy: leveraging intelligent, human-centric technology to elevate performance and ROI.

“The Customer Experience (CX) landscape is undergoing a fundamental shift—from cost efficiency to outcome-driven impact. With Sanas’ AI-powered Real-Time Accent Translation, we are enabling more inclusive, fluid customer conversations — irrespective of who the customer is — a consumer, a student, or a patient — without the need for hardware changes or system overhauls. It is an innovation that works in the background but transforms everything.

“This is the Future of Work in action—a seamless human-AI partnership where technology enhances connection, boosts responsiveness, and empowers agents to perform at their best,” said Ashish Chawla, President – CX and Consulting at Firstsource.

The technology is industry-agnostic, enabling a host of benefits for enhanced communication across diverse industries. Early implementations of this technology in other enterprises have demonstrated significant performance results:

17% average increase in sales efficiency21% improvement in Net Promoter Score (NPS) at a Fortune 20 global tech company18% average reduction in AHTZero instances of customers asking to speak with another agent22% average boost in Customer Satisfaction (CSAT)95% agent adoption rate

“We’re thrilled to partner with Firstsource to bring Sanas’ Real-Time Accent Translation technology to their global operations. This collaboration marks a major milestone in our mission to make communication more inclusive and effortless. Our groundbreaking AI technology, combined with Firstsource’s customer-first approach, enables contact center agents to have clearer, more effective conversations—regardless of accent or geography. Together, we are setting a new standard for exceptional agent and customer experiences alike,” said Sharath Keshava Narayana, CEO and co-founder, Sanas.ai.

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL) (BSE: 532809) (Reuters: FISO.BO) (Bloomberg: FSOL:IN), is a global leader providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, we ‘make it happen’ for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ — our differentiated approach to reimagining traditional outsourcing — to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for our clients.

(www.firstsource.com)

About Sanas

Sanas provides the world’s first Real-Time Speech Understanding Platform powered by its patented AI technologies. Born from a mission to power a kinder, more compassionate world, Sanas is pioneering a revolution in human connection by making global, real-time communication more inclusive. Today, Sanas offers Real-Time Accent Translation and Two-Way Noise Cancellation. Founded in 2020, Sanas is led by a team of exceptional co-founders, including CEO Sharath Keshava Narayana and CTO Shawn Zhang.

(Sanas.ai)

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Putting Young Innovators Center Stage: Leaders In Future Tech+ Wraps with ¥526 Million in Investment Intentions and 31 Enterprise Landings

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NANJING, China, Nov. 8, 2026 /PRNewswire/ — On November 7, the grand finale of Leaders In Future Tech+ — a documentary sci-tech innovation program jointly produced by China Media Group, the Ministry of Education, and the Nanjing Municipal People’s Government — aired as the Youth Innovation Carnival.

Since its October 3 premiere, the program traveled to 10 cities across China, selecting 100 teams of young innovators with an average age of just 28 from nearly 500 applicants. Fifteen finalists advanced to the finale, presenting breakthroughs spanning AI chips, optical interconnect, biomedicine, smart agriculture, and more.

To date, the program has facilitated ¥526 million in investment intentions covering 34 participating enterprises, and helped 31 companies reach landing agreements with 11 districts and counties of Nanjing.

At the carnival, the “Leaders In Future Tech+ Little Giant Transformation Plan” was launched, with 13 enterprises selected in the first batch to receive a five-module service system guiding them toward specialized, high-end development.

Behind these numbers is a media-driven innovation model: closed-door investment meetings were turned into open, transparent dialogues, connecting young innovators directly with venture capital firms, academicians, industry experts, and local governments — with the focus not on short-term commercial maturity, but on long-term growth potential.

The finale also showed how technology serves everyday life: non-invasive brain-computer interface demonstrations, low-cost bone-repair materials, and ultra-low-cost fresh-keeping cards that reduce agricultural loss — each a footnote to innovation with human warmth.

With Season One concluded, Season Two recruitment is now open to innovation teams nationwide via China Media Group’s official channels and the Yangshipin app (CMG Mobile). As the program’s message goes: put young innovators at center stage — and hand the future to innovation.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/putting-young-innovators-center-stage-leaders-in-future-tech-wraps-with-526-million-in-investment-intentions-and-31-enterprise-landings-302932710.html

SOURCE China Media Group

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GSMA MWC26 Doha opens with call to align on global industry standards and close MENA’s connectivity gap

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Operators, technology leaders, policymakers and innovators gather in Doha today for three days of exhibition, collaboration and debate on the future of connectivity across the Middle East and North Africa

DOHA, Qatar, Nov. 8, 2026 /PRNewswire/ — MWC26 Doha, held in partnership with Qatar’s Ministry of Communications and Information Technology (MCIT), opened today at Doha Exhibition and Convention Centre (DECC), bringing together connectivity ecosystem to shape the next phase of growth for a mobile economy forecast to add $470 billion to the Middle East and North Africa by 2030.

MWC26 Doha officially opened today, in presence of His Excellency Sheikh Saoud bin Abdulrahman bin Hassan bin Ali Al Thani, Deputy Prime Minister and Minister of State for Defence Affairs. His Excellency Mr. Mohammed bin Ali Al Mannai, Minister of Communications and Information Technology, State of Qatar delivered a welcome address.

In his opening remarks, H.E. Mr. Mohammed bin Ali Al Mannai, Minister of Communications and Information Technology, said: “The second edition of MWC Doha takes place at a time when the requirements of telecommunications infrastructure are undergoing fundamental change. As artificial intelligence advances towards executing tasks through intelligent agents, the need for more resilient networks and advanced computing capabilities continues to grow. At the same time, global challenges underscore the importance of diversifying connectivity routes and ensuring service continuity.”

GSMA Director General Vivek Badrinath and ITU Secretary-General Doreen Bogdan-Martin took to the stage for a fireside chat. Mr Badrinath set out the key priorities shaping the region’s connected future, with a continued commitment to global standards keeping networks and services interoperable across markets, as well as a renewed push to extend connectivity to populations that remain offline in MENA.

Vivek Badrinath, Director General, GSMA, said: “Progress only counts if everyone shares in it. That means two things: global standards that keep networks, services and devices working across borders, and a concerted effort to connect the people who are still offline. Over the next three days, MWC Doha, alongside its co-location with ITU’s PP-26, will bring together the policy makers, innovators and industry leaders setting these standards and building these networks, to help make this vision a reality. As the ITU Plenipotentiary continues, we are confident that the enhanced dialog which our co-location has allowed will feed into the important conversations taking place.”

SOURCE GSMA

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Club Offers for Travel Enthusiasts in Germany

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BERLIN, Nov. 8, 2026 /PRNewswire/ — Travelzoo® (NASDAQ: TZOO), the club for travel enthusiasts, announces five of many new Club Offers for Club Members in Germany.

Rigorously vetted and negotiated for us travel enthusiasts:

FROM €99 PP—HESSE: 3 DAYS AT A CASTLE HOTEL WITH DINNER IN THE KNIGHTS’ HALL
A crackling fireplace and historic suits of armor on the walls: a cozy winter evening at Staufenberg Castle. Included for us Club Members: a 3-course dinner in the Knights’ Hall, which is more than 500 years old.

€499 PP—TUSCANY: VILLA WITH COOKING CLASS & 6-COURSE DINNER
“Fantastic cooking class, wonderful wine tasting, excellent dinner.” Club Members love Villa Patriarca, which is why we’ve negotiated another offer. Save 50% for three nights in a junior suite compared to the market price.

FROM €299 PP—NEW 5-STAR HOTEL IN PORTO WITH FLIGHTS
Three nights in a prime location next to the historic city walls. Views of the Douro River from the outdoor hot tub. A special price to celebrate the opening of this boutique hotel: the offer regularly costs €580.

€89 PP—3 DAYS AT A BOUTIQUE HOTEL ON SYLT
A ship’s wheel on the wall and a historic nautical chart on the ceiling. Or Delft tiles in the bathroom and a tiger-print rug. Every room at Haus Noge is unique. In the off-season, we travel enthusiasts pay €89 instead of €267 per person.

FROM €399 PP—TURKEY: 1 WEEK ALL-INCLUSIVE WITH FLIGHTS
Relax on a sandy beach and soak up the sun at the start of the season in April. Included for Club Members: a sea-view room and all meals and drinks. There’s also a sports and entertainment program, from beach volleyball to tennis.

Are you a travel enthusiast? Join the club today: https://travelzoo.com

Who are we?
We, Travelzoo®, are the club for travel enthusiasts. We reach 30 million travelers. Club Members receive Club Offers negotiated and rigorously vetted by our deal experts around the globe. Our relationships with thousands of top travel companies give us access to irresistible deals. Our club and its benefits are built around the lifestyle of a modern travel enthusiast.

Travelzoo
Unter den Linden 40
10117 Berlin

Media Contact: 
Natalia Cwierz – Berlin
+49 30 311 975 20
ncwierz@travelzoo.com

 

View original content to download multimedia:https://www.prnewswire.com/news-releases/club-offers-for-travel-enthusiasts-in-germany-302932690.html

SOURCE Travelzoo

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