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Kaseya Unveils the First Agentic IT Management Platform – Turning Data into Autonomous Action

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Powered by Kaseya Intelligence, Kaseya’s platform combines the industry’s deepest real-world IT dataset with an execution layer that acts with accuracy

MIAMI, April 28, 2026 /PRNewswire/ — Kaseya, the leading global provider of AI-powered IT management and cybersecurity software, today introduced the first agentic IT management platform – powered by Kaseya Intelligence.

Unlike traditional IT management tools that surface insights for humans to act on, Kaseya’s platform combines comprehensive data across IT operations, cybersecurity, and cyber resilience with an execution layer that autonomously takes action – triaging tickets, containing threats, verifying backups, and optimizing workflows without manual intervention.

This is the core architectural difference. Every major technology vendor has added AI. But AI built on partial data and disconnected tools produces recommendations that are frequently inaccurate – creating more work, not less. Kaseya is the only platform with unified data spanning endpoints, help desks, security operations, and backup infrastructure, paired with the ability to execute across all systems from a single platform. The result is not just intelligence. It is accurate, autonomous action.

“The industry doesn’t need another AI feature bolted onto a disconnected tool,” said Rania Succar, Chief Executive Officer of Kaseya. “What MSPs and IT teams need is a platform that runs their operations – one that sees across every system, understands context, and acts autonomously. That’s what we’ve built. Kaseya Intelligence is the engine. The platform is the operating system. And the outcome is IT that manages itself.”

Why Only Kaseya Can Deliver This

Kaseya Intelligence is the engine at the core of the platform – built on more than 1 billion help desk tickets, 3 exabytes of backup data, and 17 million managed endpoints. This is not a general-purpose AI layer. It is a purpose-built system trained on real-world data at a scale no competitor can match.

But data alone is not enough. What separates Kaseya from the rest of the market is what happens after the AI thinks. Competitors surface a recommendation and hand it to a technician. Kaseya’s platform closes the loop – executing the action, validating the outcome, and learning from it. This is the difference between AI as a feature and AI as an operating system.

Today’s Announcements

The platform vision is already being delivered across three major releases announced today at Kaseya Connect Global:

Agentic Digital Specialists

The service delivery layer powered by Intelligence. Kaseya has introduced AI-powered Digital Specialists that autonomously handle high-volume IT tasks – starting with Ticket Triage, which automatically categorizes and routes tickets with high accuracy, reducing errors and accelerating resolution.

“20 to 30% of our tickets aren’t categorized correctly today,” said Koos Ligtenberg, Business Unit Director, Advisor ICT. “That creates all kinds of downstream issues – including billing inaccuracies. From what we’re seeing in early testing, we believe the Ticket Triage Digital Specialist will eliminate up to 80% of those errors. This is a huge deal for us.”

Kaseya’s Ticket Triage Digital Specialist is generally available today for Autotask Ultimate customers. Additional Digital Specialists spanning IT operations, cybersecurity, and cyber resilience will follow.

Unified Cyber Resilience

Kaseya has unified on-prem, SaaS, Endpoint, and Cloud backup into a single integrated portal – eliminating the fragmented tool sprawl that forces technicians to manage recovery across disconnected vendors. Powered by Kaseya Intelligence, the Unified Cyber Resilience Portal delivers actionable insights through connected workflows and intelligent prioritization, AI-driven screenshot verification with greater than 99.9% accuracy, and compliance coverage including FIPS capabilities and FedRAMP readiness.

Coverage is expanding further across cloud and virtualization. Azure Files support is now generally available, extending Azure VM protection to file shares and unstructured data – giving partners a cost-effective way to protect critical Azure workloads beyond a single-cloud environment. Agentless Hyper-V backup follows in June 2026, protecting virtual machines without individual agents to deploy or maintain.

Kaseya SIEM

Kaseya SIEM is now generally available – a purpose-built solution that delivers enterprise-grade security operations for MSPs and IT teams without the complexity and cost of traditional SIEM platforms. It unifies telemetry across endpoint, network, cloud, identity, and email, correlating signals from more than 60 data sources to detect and respond to threats across the full attack surface.

Unlike traditional SIEMs that require dedicated security engineers, or managed-only offerings that limit control, Kaseya SIEM gives IT teams enterprise-grade detection without enterprise-grade staffing. Cross-surface correlation shows technicians the full attack picture in one interface, without a specialist to parse it. Automated response contains threats in minutes, acting across systems instead of bouncing alerts back to a human. Tunable detection cuts noise, and 400-day log retention covers compliance out of the box. For customers who’d rather not run a SOC in-house, a 24/7 team of real security experts – accelerated by Kaseya Intelligence – delivers the coverage of a dedicated SOC without the burden of building one.

Accelerating Innovation

These releases reflect an accelerating pace of innovation, with more than 100 new features and enhancements delivered in the last 90 days. Kaseya Intelligence is embedded across the platform today and will continue to power new capabilities across IT operations, cybersecurity, and cyber resilience – moving the industry from tools that inform to a platform that acts.

About Kaseya

Kaseya is the leading global provider of AI-powered IT management and cybersecurity software, delivering an integrated platform that helps MSPs and businesses manage infrastructure, secure environments, protect data, and streamline operations. Trusted by more than 40,000 organizations worldwide, Kaseya enables customers to improve productivity, reduce complexity, and scale efficiently. To learn more, visit www.kaseya.com.

 

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VIDA Highlights Cyber Threats to the Fintech Industry at Money20/20 Asia 2026

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BANGKOK, April 29, 2026 /PRNewswire/ — Fraud has evolved into industrial-scale operations across Southeast Asia. At Money20/20 Asia 2026, held from April 21 to 23 in Bangkok, VIDA, Indonesia’s leading digital identity network, warned that traditional approaches to identity security are no longer sufficient.

Founder and CEO of VIDA, Niki Luhur, shared this during the panel session “How Cybercriminals Target Fintech and What’s Next.” He highlighted how fraud has scaled across the region, from industrialized scam compounds to cross-border syndicates spanning Myanmar, Thailand, and Indonesia. In one case, authorities in Myanmar seized $12 billion in Bitcoin, underscoring the scale of these operations.

“Cybercrime is democratic, they don’t care what size institution you are. They just scan for vulnerabilities. All the doors that are open, they exploit them,” said Niki Luhur.

This industrialized scale is made possible by one thing: Systematic exploitation of weak points across digital systems. Rather than targeting specific institutions, cybercriminals focus on vulnerabilities that can be replicated and scaled across platforms.

Niki emphasized that while attention is on deepfakes, the real threat lies deeper in the attack chain, particularly in injection attacks. “Deepfakes get the buzz, but the door is an injection attack. The majority come from virtual cameras on compromised devices,” he added.

His solution is clear: layered defense requiring three simultaneous verifications; the person (biometrics), their identity (against government databases), and the device. This approach addresses the infrastructure gap where KYC and authentication systems remain siloed across financial institutions.

Alongside its presence at the conference, VIDA is also launching ID FraudShield, a new fraud detection solution built for threats that traditional biometric checks can no longer stop. ID Fraud Shield combines biometric liveness with device intelligence, behavioral analytics, network detection, and rule-based fraud evaluation, all delivered in parallel through one SDK. It’s designed for one purpose: catching the fraud that liveness alone misses.

About VIDA

VIDA is licensed Certification Authority (CA) registered under the Ministry of Communication and Digital Affairs of the Republic of Indonesia. Founded in 2018, VIDA provides digital identity services that integrate electronic certificates, digital signatures, identity verification, and transaction authentication, all adhering to world-class security standards, including Public Key Infrastructure (PKI) and biometric verification. VIDA verifies more than 2.5 million identities every day. For more information, visit www.vida.id 

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Digital Edge Publishes Fifth Annual ESG Report, Marking Progress on Renewable Energy, Green Finance and Water Stewardship

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SINGAPORE, April 29, 2026 /PRNewswire/ — Digital Edge today published its 2026 Environmental, Social and Governance (ESG) Report, themed “Staying Power: Scaling Up, Standing Out”, marking the company’s progress across its expanding portfolio of 31 data centers.

This is Digital Edge’s fifth voluntary annual report, showcasing achievements including 26% renewable electricity across its operations, landmark green loans totaling nearly US$1.25 billion, and an industry-first recycled water initiative in India.

Digital Edge’s ESG strategy is anchored in three pillars – Respect for Resources, Respect for People and Communities, and Respect for Transparency – each embedded across its operations to drive sustainable, high-performance digital infrastructure.

“Over the past year, we scaled with sustainability at the core – expanding renewable electricity across our portfolio, advancing green finance to support efficient growth, and investing in practical solutions for resource stewardship across our fastest-growing markets,” said John Freeman, Group CEO of Digital Edge. “As demand for AI-ready digital infrastructure accelerates, responsible growth is no longer optional; it is now a baseline requirement from customers, investors, and regulators for operating in our sector.”

Key highlights from the 2026 ESG Report:

Industry-first recycled water initiative in India: Up to 10 million liters of treated greywater deployed daily at the BOM campus in Navi Mumbai for cooling – saving potable water equivalent to the daily needs of ~100,000 people.Largest data center green loans on record: US$582 million for SEL3 in South Korea and US$665 million for CGK Campus in Indonesia.Renewable electricity increased to 26%: Up from 21% in 2024, keeping Digital Edge on track towards its ambition of 100% renewable electricity by 2030.Achieved LEED Gold certification at EDGE2 (Jakarta) and Silver at TYO7 (Japan), with five additional facilities in India, Thailand, and Indonesia on track to meet or exceed LEED Silver.Scaled underground fiber infrastructure in Indonesia for greater business continuity through Indonet: Since 2024, our Jakarta fiber network has grown nearly 5x, with 92% now running underground – improving service reliability for customers while minimizing disruption to public routes.100% uptime across all operational data centers: No material service disruptions recorded in 2025, underscoring the platform’s operational resilience and governance discipline.Green Finance Framework rated SQS2 (Very Good) by Moody’s: Independent validation of Digital Edge’s approach to sustainable capital deployment.Signatory to the UN Global Compact: Reinforcing our commitment to global standards in human rights, labour, environment, and anti-corruption.

The full 2026 ESG Report is available at digitaledgedc.com/esg-report/esg-report-2026

About Digital Edge

Where performance meets sustainability, Digital Edge powers Asia-Pacific’s digital transformation with reliable, secure, and sustainable infrastructure. Headquartered in Singapore and backed by Stonepeak, the company delivers high-performance data center and fiber solutions for hyperscalers and enterprises across nine countries in Asia Pacific. With 1.8GW of secured IT power, Digital Edge empowers businesses to scale rapidly and responsibly in a connected, energy-efficient future.

Visit www.digitaledgedc.com for more information.

Media Contact
Digital Edge
Geraldine Lim
geraldine.lim@digitaledgedc.com

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Dreame TV Shines at DREAME NEXT with Advanced Display and Audio Technologies

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SAN FRANCISCO, April 28, 2026 /PRNewswire/ — INNIX, Dreame Technology’s premium home entertainment brand, presented its latest high-end television and home cinema product portfolio at a press conference held at the Palace of Fine Arts, San Francisco on April 28th. Focusing on enhancing the user experience, Dreame TV presented a diverse range of display innovations, including TVs, breakthrough display and audio innovations, highlighting its leading position in the industry. This strategic launch represents a significant milestone in INNIX’s North American market expansion and underscores the brand’s commitment to advancing home entertainment through differentiated, in-house developed technologies.

Global-first Dynamic Sound Engine: INNIX RGB Mini LED Transforming TV R8000F

The INNIX Aura Mini LED R8000 series, a flagship representation of Dreame’s high-quality TV technology, quickly became a highlight of the event. The INNIX Aura Mini LED R8000 series introduces the world’s first Dynamic Sound Engine—a proprietary audio architecture that dynamically synchronizes acoustic output with mechanical display transformations. This integration enables real-time adaptation of the soundstage in response to changes in screen form factor and orientation.

R8000F is the world’s first TV featuring a motion-adaptive 6.2.2 channel dynamic sound engine. Powered by the flagship Dreamind Master AI processor, it delivers millisecond-level real-time optimization of both sound and image—bringing every moment to a professional cinema-grade standard. On the display side, R8000F adopts next-generation RGB-Mini LED technology with direct red, green, and blue backlighting. By controlling color at the light source, it achieves exceptional color purity and expression—featuring 100% BT.2020 ultra-wide gamut and ΔE < 0.7 ultra-high color accuracy.

S100 — Black Crystal True Color Screen+A Soundbar Within, Achieving the Premium Atmosphere Maestro

As expectations for home entertainment continue to rise, users want to see more authentic detail, hear purer sound, and enjoy a simpler, all-in-one design. The S100 was created to meet these needs.

The S100 features Aura Mini LED backlight with full-array local dimming, delivering precise light control and deep blacks. With QLED+ technology producing over 1.07 billion colors, every detail is sharp and every shade true to life. Powered by the custom Dreamind Pro AI Processor, 2K content is intelligently upscaled close to 4K, with adaptive color and clarity tuning for natural, vivid frames. Furthermore, S100 features a Black Crystal True Color Screen, delivering an ultra-low 1.8% reflection, AG25 anti-glare, a stunning 20,000:1 contrast, hyper-realistic colors, and a consistent 178° wide viewing angle without color shift. This effectively eliminates glare even under bright environmental conditions.

At the same time, the S100 integrates a full soundbar into its body, this innovation delivers 4.1.2ch Master Sound System performance with 11 sound units and 70W peak power—far surpassing typical 40W outputs—creating 270° physical sound coverage. Consumers receive both a flagship TV and premium soundbar in one elegant package.

The S100 is not just a TV. It is an “Atmosphere Maestro” — seamlessly fusing sight and sound to deliver a truly cinematic immersive experience at home.

Available in more than 120 countries via over 6,500 retail outlets and flagship stores, Dreame TV seizes this press conference opportunity to position itself as a technological innovator in the global entertainment sphere. It offers high-quality, intelligent designs that revolutionize daily viewing experiences through cutting-edge proprietary technologies.

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