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IR further extends end‑to‑end observability for contact centers with Collaborate for NICE CXone

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SYDNEY, June 17, 2026 /PRNewswire/ — Integrated Research (“IR”), a leading global observability software provider, today announced that its UC&C observability solution, Collaborate, now supports NICE CXone, one of the world’s most widely adopted cloud contact center platforms.

Part of the release of Prognosis 13.3, IR’s core observability platform, Collaborate now offers enterprise teams a single place to monitor performance and customer journeys across CXone, bring‑your‑own‑carrier (BYOC) infrastructure, and multi‑vendor UC platforms such as Microsoft Teams and Webex.

“Contact centers live and die by the experiences they deliver, but those experiences rarely start and end on a single platform,” said Ian Lowe, CEO of IR.

“By bringing NICE CXone into Collaborate, we’re giving operations teams one clear, real‑time view of performance – from the first carrier hop to the agent’s desktop – so they can find and fix issues before customers feel the impact.”

Collaborate for NICE CXone: One true view

With Prognosis 13.3, Collaborate ingests and correlates telemetry from NICE CXone, BYOC SBCs, and UC platforms into a single high‑performance intelligence layer. This provides an end‑to‑end picture of each interaction, even as it moves between voice, digital channels and multiple systems.

Key capabilities include:

Multi‑source data aggregation – Collaborate pulls in SBC metrics, UC call flows and third‑party platform data alongside CXone events, giving operations teams one “source of truth” across their entire contact estate.Reporting built for operations – Real‑time and historical dashboards help teams track skills performance, team workload, agent utilization, queue wait times and contact outcomes in one place, without stitching together multiple tools.Customer‑centric analytics – Users can follow customer journeys across channels, analyze handle times, abandon rates and first‑contact‑resolution proxies, and pinpoint where interactions are breaking down.Pre‑emptive alerting – Threshold‑based alerts on wait times, queue volumes and agent utilization help IT and operations teams get ahead of potential SLA breaches, rather than reacting after customers complain.Historical depth – Prognosis 13.3 supports up to five years of history, enabling trend analysis, capacity planning and long‑range SLA reporting for complex environments.

Deeper visibility into Call Detail Records

As part of the release of Prognosis 13.3, Collaborate introduces unified Call Detail Record (CDR) search, a single database with AI-powered search, giving deeper visibility into interactions across any vendor. AI powered insight at individual call level is significant as IT teams must assess performance and experience at individual call level to identify root cause and to remediate issues.

Using Iris, IR’s conversational AI intelligence layer for multi‑vendor UC&C observability, teams can now search a single CDR database that spans CXone, UC platforms, SBCs and other vendors instead of querying separate systems.

“Iris is already changing the way enterprises use UC&C observability data to drive faster, better decisions,” added Ian Lowe.

“Bringing that same AI‑driven experience to CXone and contact center analytics means leaders can spend less time hunting for data and more time improving journeys, agent productivity and overall business performance.”

For more information about IR Collaborate and Prognosis 13.3, visit www.ir.com.

About IR
At IR, we power elite business performance. Trusted by the world’s largest organizations for more than 30 years, our market-leading observability solutions are powered by Prognosis – the real-time intelligence platform built for multi-vendor infrastructure, UC&CX and payments environments. To find out more, visit www.ir.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/ir-further-extends-endtoend-observability-for-contact-centers-with-collaborate-for-nice-cxone-302803157.html

SOURCE Integrated Research (IR)

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Coral LLC and High Performance Providers Reach Settlement, Concluding Three-Year Litigation

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All claims and counterclaims resolved; no money changed hands

OKLAHOMA CITY, June 17, 2026 /PRNewswire/ — Coral LLC (“Coral”) today announced that it has reached a settlement resolving the litigation between Coral and Gregory E. Smith and Recruitment Specialists, Inc., doing business as High Performance Providers (“HPP”), and Doug Geinzer, which had been pending in the United States District Court for the Western District of Oklahoma (Case No. CIV-23-891). The parties have agreed to the following joint statement regarding the resolution:

“Coral LLC and High Performance Providers announce that they have reached a settlement agreement after three years of litigation. The settlement agreement, in which no money changed hands, terminates both the litigation and the agreement between the parties. A feature of this settlement agreement are strong non-disclosure and non-disparagement provisions with substantial penalties for breach.”

As part of the resolution, the parties have moved to dismiss their respective claims and counterclaims with prejudice. In keeping with the settlement, the joint statement above is the parties’ agreed and complete statement regarding the matter.

Gregory E. Smith, Chief Executive Officer of Coral, said: “We are pleased to put this matter fully behind us. With the litigation resolved, our focus is entirely on our customers and the continued rapid growth of the Coral platform. Coral will have many major announcements in the coming months.”

About Coral LLC

Coral LLC operates The Coral Platform, a direct contract network connecting employers, health plans, providers, and facilities for bundled and transparently priced medical services. Through its marketplace, Coral offers access to millions of transparent-priced medical services across all 50 states, including 5,000+ imaging centers, 80+ hospitals, 3,400 surgical facilities, more than 35,000 centers of excellence surgeons, and 31 Centers of Excellence, serving more than 2.3 million lives. All common service categories are available as bundles or single case agreements. The platform enables payers and providers to establish and scale direct-contract and bundled-price programs through a single contract. Coral is headquartered in Oklahoma City, OK. For more information, visit www.thecoralplatform.com.

View original content:https://www.prnewswire.com/news-releases/coral-llc-and-high-performance-providers-reach-settlement-concluding-three-year-litigation-302803647.html

SOURCE Coral

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TERAGO Announces Election of Directors

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TORONTO, June 17, 2026 /CNW/ – TERAGO Inc. (“TERAGO” or the “Company”) (TSX: TGO) (www.terago.ca), Canada’s largest mmWave spectrum holder (91% of spectrum held) and a leading provider of Managed Fixed Wireless Internet, 5G Private Wireless Networks and SD-WAN solutions today announced results from its 2026 annual and special meeting of shareholders (the “Meeting”) held on June 16, 2026.  All six of the nominees listed in TERAGO’s Management Information Circular dated May 12, 2026 submitted for election to the board of directors at the Meeting were re-elected as directors of the Company.  The directors will remain in office until the next annual meeting of shareholders or until their successors are elected or appointed. 

Detailed results of the vote are set out below: 

Nominee

Votes For

Votes Against

Kenneth Campbell

18,733,664

(99.98 %)

4,000

(0.02 %)

Martin Pinnes

18,733,664

(99.98 %)

4,000

(0.02 %)

Pietro Cordova

18,733,664

(99.98 %)

4,000

(0.02 %)

Tina Pidgeon

18,733,664

(99.98 %)

4,000

(0.02 %)

James A. Watson

18,638,473

(99.47 %)

99,191

(0.53 %)

Daniel Vucinic

18,733,664

(99.98 %)

4,000

(0.02 %)

About TERAGO

TERAGO provides managed network and security services to businesses across Canada. ensuring highly secure, reliable, and redundant connectivity including private 5G wireless networks, Fixed Wireless access, fiber, and cable wireline network connectivity. As Canada’s biggest mmWave spectrum holders, the Company possesses spectrum licenses in the 24 GHz and 38 GHz spectrum bands, which it utilizes to provide secure, dedicated SLA guaranteed enterprise grade performance that is technology diverse from buried cables ensuring high availability connectivity services. TERAGO serves Canadian and Global businesses operating in major markets across Canada, including Toronto, Montreal, Calgary, Edmonton, Vancouver, Ottawa and Winnipeg, and has been providing wireless services since 1999. For more information about TERAGO and its suite of wireless internet and SD-WAN solutions, please visit www.terago.ca.

SOURCE TeraGo Inc.

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Prometheus Hyperscale Secures Unanimous Conditional Use Permit Approval from Uinta County Commissioners

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Key permitting milestone reached for 1.25 GW flagship Wyoming campus

LYMAN, Wyo., June 17, 2026 /PRNewswire/ — Prometheus Hyperscale yesterday received unanimous Conditional Use Permit approval from the Uinta County Board of Commissioners for its flagship data center campus near Evanston, Wyoming. The vote represents a significant permitting milestone for the 506-acre site, which is designed for 1.25 GW of initial capacity with a development path to 5 GW.

The approval came after an extensive public engagement process and a formal presentation to the board.

“This unanimous approval reflects the strength of the project’s fundamentals and the depth of community engagement we’ve built in Uinta County,” said Trevor Neilson, President of Prometheus Hyperscale.

Project Highlights

The Evanston campus will operate as a fully islanded microgrid, generating power on-site through high-efficiency natural gas engines and turbines with no draw on the public utility grid, eliminating interconnection queue exposure and ratepayer impact as regulatory risk factors. The facility’s closed-loop liquid cooling architecture requires no draw from local water supplies, with total campus water consumption projected at the equivalent of roughly 15 homes annually.

University of Wyoming Center for Business and Economic Analysis projects a $3.1 billion economic impact through 2032, with $184 million in state tax revenue generated during construction and $53 million annually once operational.

“We’ve been methodical about building the right foundation here, and today’s unanimous vote validates that approach,” said Trenton Thornock, Founder and Senior Advisor of Prometheus Hyperscale. “The site selection, community engagement, technical design, and economic structure were all built to clear the bar in a market where community and regulatory risk is increasingly the differentiating variable. We cleared it unanimously.”

Construction is anticipated to begin within six months of final permitting, with the full 1.25 GW campus expected to be built out in phases over 48 to 60 months.

The Evanston campus is the first of multiple Prometheus Hyperscale sites in development, including Falls Ranch near Casper, Wyoming, designed for up to 1.25 GW in partnership with Casper Carbon Capture, and a Texas project developed alongside ENGIE and Conduit Power near the I-35 corridor.

For investor inquiries, contact: Abby Pick, Chief of Staff, Prometheus Hyperscale abby.pick@prometheushyperscale.com

For media inquiries, contact: Stacie McDonald, Harry Marketing stacie@harry.marketing 307.689.3592

About Prometheus Hyperscale
Prometheus Hyperscale puts energy first in powering the age of intelligence. Prometheus is building next generation hyperscale data centers to deliver efficient, scalable infrastructure for AI and the digital economy. Led by seasoned energy executives and deeply experienced data center developers, Prometheus is redefining how data centers are built—driving innovation, and speed to unlock the future of digital infrastructure. To learn more, visit PrometheusHyperscale.com or our LinkedIn page at https://www.linkedin.com/company/prometheus-hyperscale.

View original content to download multimedia:https://www.prnewswire.com/news-releases/prometheus-hyperscale-secures-unanimous-conditional-use-permit-approval-from-uinta-county-commissioners-302803665.html

SOURCE Prometheus Hyperscale

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