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Stonly Launches Business Process Agents to Automate Complex Customer Service Processes

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New AI agents follow the same knowledge, rules, and workflows that support teams already use, without rebuilding SOPs as siloed knowledge for AI

NEW YORK, Sept. 17, 2026 /PRNewswire/ — Stonly, the knowledge platform for customer service in the AI era, today announced the launch of Business Process Agents (BPAs), AI agents that automate customer service processes end-to-end by following the same knowledge and SOPs human support teams use.

Business Process Agents go beyond AI that simply answers questions. They follow structured Stonly Guides that define the steps, decision logic, rules, required information, and actions behind a support process. That means the same process can be followed by a human agent, used to guide a customer through self-service, or executed autonomously by AI.

The result is AI that can automate the complex, high-value support issues where the right resolution depends on the customer, the situation, company policy, and what happens at each step.

As customer service organizations push for greater automation, simple questions have become increasingly easy for AI to answer. The harder problem is everything that comes next: troubleshooting, eligibility decisions, account changes, policy workflows, escalations, and the countless “it depends” situations that make up real support operations.

Today, teams trying to automate those processes typically translate them into prompts, agent instructions, retrieval rules, workflow logic, and other AI configuration. Over time, they end up maintaining one version of the process for people and another for AI.

With Business Process Agents, AI can follow the same support knowledge, SOPs, rules, and workflows the team already uses.

“AI has gotten very good at answering questions, but customer service is not just a collection of questions and answers,” said Alexis Fogel, Founder and CEO of Stonly. “The most important support work follows processes: check this, ask that, apply this rule, take an action, and make a different decision depending on what happens. Business Process Agents let AI follow the actual process instead of requiring teams to recreate it separately for AI.”

What Business Process Agents Do

Execute Complex Support Processes

Business Process Agents follow Stonly Guides step by step, including branches, decision logic, required checks, customer information, policies, and actions. They can ask for information, determine what happens next, take action through connected systems, and continue through the process until the issue is resolved or human judgment is required.

That makes it possible to automate processes that cannot be handled reliably with a single answer or simple prompt, including troubleshooting, eligibility, intake, account changes, policy-driven workflows, and other complex “it depends” cases.

Use the Same Process as the Support Team

Business Process Agents run on the same Stonly knowledge and workflows used by human agents. Teams do not need to maintain separate documentation and logic for people and AI.

When the process changes, the team updates the Guide. The new process is immediately available wherever it is used.

Work Autonomously or With Human Agents

Business Process Agents can resolve customer issues directly or work alongside human agents. A BPA can complete an entire process autonomously, handle part of a process and ask an agent to approve an important decision, or collect information and complete procedural work before handing the case to a person with the context and next step ready.

This allows teams to automate as much of each process as makes sense without forcing every support interaction into either fully manual or fully autonomous service.

Make Advanced AI Easier to Build and Maintain

Business Process Agents are created from human-readable Stonly Guides that support, operations, and knowledge teams can understand and manage.

Teams define the process once and use it for people and AI. New BPAs can be created from processes the organization already knows how to run, and changes can be made directly to the underlying process instead of being recreated across separate systems.

Why Business Process Agents Matter Now

Customer service organizations are under pressure to use AI for more than answering simple questions. They need AI to reduce the cost of service by resolving the complex issues that consume meaningful agent time.

But complexity has been the ceiling on automation.

The more important a support process becomes, the more likely it is to depend on detailed procedures, exceptions, business rules, customer context, and actions across multiple systems. Human teams already have SOPs to manage that complexity. Recreating the same logic separately for AI creates another version that has to be built, tested, governed, and maintained.

Business Process Agents remove that duplication.

Instead of creating one process for people and another for AI, companies can have AI run the processes they already use. People and AI share the same source of truth, changes only need to be made once, and automation can extend to processes that were previously too complicated or too risky to hand over to AI.

“Without Stonly, teams end up recreating the same processes for AI that their support teams already know how to follow,” Fogel explained. “The opportunity is much bigger than making prompts better. It is giving AI the ability to follow the same processes the business already trusts its people to follow.”

Availability

Stonly Business Process Agents are [available today / entering beta with select customers today]. Business Process Agents can be deployed directly to customers or used alongside human agents.

For more information, visit stonly.com.

About Stonly, Inc.

Stonly is the knowledge platform for customer service in the AI era. It helps support teams create, govern, and deliver accurate, structured knowledge for customers, support reps and AI, and turn that knowledge into processes that people and AI can follow. Stonly makes self-service, agent guidance, and AI more reliable and scalable. Backed by top venture capital firms Northzone and Accel, Stonly serves complex support environments at companies. Stonly is HIPAA, GDPR, and SOC 2 Type 2 compliant. Learn more at stonly.com.

Press Contact:

Trilby Lawless
6464504044
stonly.com

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Hyde Park Capital Advises Braille Works on Its Sale to Allyant, a Portfolio Company of Thompson Street Capital Partners

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TAMPA, Fla., Sept. 17, 2026 /PRNewswire/ — Hyde Park Capital announced today that its client Braille Works, a provider of accessible alternative format communications, including braille, large print, audio, and accessible PDFs, has been acquired by Allyant, a portfolio company of Thompson Street Capital Partners (“TSCP”), a leading provider of accessible document, digital, and alternative format print communications solutions. Hyde Park Capital served as the exclusive investment banker to Braille Works for this transaction. Polsinelli served as legal counsel to Braille Works and Warren Averett served as Braille Works’ accounting advisor.

“We are thrilled to partner with Joyce and Lou Fioritto on this transformational combination. Together, Braille Works and Allyant will deliver new value to our customers, new opportunities for our employees, and a better experience for the individuals and communities that benefit from best-in-class accessible communications,” said Craig Albrecht, Managing Director at TSCP.

“We are blessed to have stewarded Braille Works for many years and couldn’t be happier joining the Allyant family. Hyde Park Capital was a trusted advisor throughout this process. Luke, Matt, and the team understood our priorities and provided thoughtful guidance from beginning to end. We are thankful for their partnership and guidance to this successful outcome,” noted Joyce Fioritto, Co-Founder of Braille Works.

“Joyce and Lou have built an exceptional company, and we couldn’t be more thankful for the opportunity to advise them through this meaningful transaction.” said Luke Horanski, Managing Director at Hyde Park Capital. “The synergistic solution offering and shared vision made Allyant a natural fit, and we are excited to watch the continued growth and success in their partnership.”

“It has been a privilege to advise Joyce, Lou, and the Braille Works team throughout this process. Braille Works catalogue of accessibility solutions made a great match for the Allyant platform. We are pleased to have helped Braille Works achieve this outcome and are excited to see the business continue to grow,” said Matthew Gladdish, Managing Director at Hyde Park Capital.

About Allyant
Allyant is the leading provider of accessible document, digital, and alternative format print communications solutions, helping organizations achieve compliance with accessibility standards. Allyant empowers businesses, government agencies, educational institutions, and more with industry-leading software, tools, and expert guidance to create inclusive communications for all users. Learn more at www.Allyant.com.

About Braille Works
Founded in 1994, Braille Works is a trusted provider of accessible alternative format communications, including braille, large print, audio, and accessible PDF documents. Braille Works helps organizations across healthcare, financial services, government, and education, make information accessible to people who are blind or who have low vision. Learn more at www.BrailleWorks.com.

About Thompson Street Capital Partners
Thompson Street Capital Partners is a St. Louis-based private equity firm focused on investing in founder-owned middle market businesses in the life sciences and healthcare, software and technology, business and consumer services and products sectors. Founded in 2000, the firm has acquired more than 250 companies and had assets under management of over $4.5 billion as of June 30, 2026. TSCP partners with management teams to increase value by accelerating growth, both organically and via complementary acquisitions. Learn more at www.tscp.com.

About Hyde Park Capital
Hyde Park Capital is a boutique investment banking firm specializing in mergers and acquisitions of successful founder and family-owned companies. Hyde Park Capital’s principals have extensive investment banking experience, including managing sell-side and buy-side transactions, recapitalizations, financial advisory assignments, fairness opinions, and raising growth and acquisition capital for companies, including equity, mezzanine, and senior debt. Hyde Park Capital has areas of focus across numerous industry sectors, including industrials, business services, technology, healthcare, and consumer. The Braille Works transaction represents another successful engagement closed by Hyde Park Capital within the business services sector. Hyde Park Capital is headquartered in Tampa, Florida, with additional offices in Nashville, Tennessee, and San Francisco, California, and is a member of FINRA and SIPC. For additional information, please visit www.hydeparkcapital.com.

Media Contacts:
Luke Horanski
Managing Director
horanski@hydeparkcapital.com
813-574-1182

Matthew Gladdish
Managing Director
gladdish@hydeparkcapital.com
813-383-0203

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Beast Philanthropy and Rockefeller Foundation Partner on Nutritious, Sustainable School Meals in Ghana and Kenya

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The philanthropies will support school meals in Ghana’s Eastern Region and Kenya’s Bomet County to improve nutrition, learning, attendance, and help keep children out of child labor.

School meals have been proven to reduce child poverty and exploitation, food insecurity, and poor health and well-being.

GREENVILLE, N.C. and NEW YORK , Sept. 17, 2026 /PRNewswire/ — Ahead of the United Nations General Assembly (UNGA), Beast Philanthropy and The Rockefeller Foundation announced in a short form video today the first projects of their strategic partnership, committing to establish community-led, regenerative school meal (RSM) programs in Ghana’s Eastern Region and Kenya’s Bomet County. Beast Philanthropy has built six schools in the past twelve months.

Beast Philanthropy and Rockefeller Foundation Partner on Nutritious, Sustainable School Meals in Ghana and Kenya

“Building schools gives kids a place to learn, but if they’re hungry, they can’t focus or reach their full potential,” said Jimmy Donaldson (aka MrBeast), founder of Beast Philanthropy. “Partnering with The Rockefeller Foundation to provide nutritious, locally grown meals to these kids is a total game-changer. We’re not just feeding thousands of students, we’re helping local farmers and keeping kids healthy in a sustainable way.”

“Jimmy has shown the extraordinary power of video-based storytelling to inspire young people to help their neighbors in need—and to do so with the accountability and transparency that audiences are rightfully demanding,” said Dr. Rajiv J. Shah, President of The Rockefeller Foundation. “This partnership between The Rockefeller Foundation and Beast Philanthropy pairs a century of expertise in food systems and nutrition with an innovative platform for reaching and motivating people. Together, we’ll show that in a more pessimistic world, it’s still possible to lift up humanity’s most vulnerable people, deliver results, and inspire people to give back.”

Over the next five years, Beast Philanthropy and The Rockefeller Foundation will stand up RSM programs in Ghana and Kenya to provide approximately 4,000 children with a school lunch, five days a week. The meals are sourced from local farmers using agricultural practices that improve soil health and resilience and generate data‑proven benefits for children’s health and learning, local food systems, and economic development. With support from The Rockefeller Foundation, Beast Philanthropy will document these efforts, bringing the stories of the students, families, and farmers to global audiences and inspiring transformational action worldwide.

In January 2026, leaders from Beast Philanthropy and The Rockefeller Foundation visited schools in Ghana and Kenya, meeting with community members, educators, and local farmers to learn about existing school meal programs and identify where support was needed most. The visit was part of a strategic partnership announced in late November 2025.

These new initiatives work with country-specific programs designed to reflect local needs, leverage existing agricultural livelihoods, and build toward long-term durability and community ownership:

Ghana: In Ghana, Beast Philanthropy and The Rockefeller Foundation are collaborating with local stakeholders, including CARE, Fairtrade Africa, West Akyem Co-operative Cocoa Farmers and Marketing Union, and Gold Coast Nutrition Fund, to expand local cocoa farmers’ agroforestry through the adoption of intercropping techniques for food in school meal programs. This community-centered approach uses regenerative principles and integrates food production directly into existing agricultural livelihoods. The initiative will begin by ensuring consistent, nutritious meals across ten schools serving 9 communities in Ghana’s Eastern Region, with school gardens and farms as the program scales over the next five years. Where compatible, the Foundation’s partner the Global Energy Alliance for People and Planet will explore providing reliable electricity access for meal preparation as well as for school and local market activity.

“This project is a testament to what sustainable development in action can look like,” said Michael Alandu, Country Director of CARE Ghana. “It brings together one of the most robust policy solutions – school meals – and connects it with local efforts to support farmers and ensure they transition to practices that will help them sustain their farms when extreme weather hits. We hope this can be a model for school meal programs across Ghana and the world.”

Kenya: In Kenya, Beast Philanthropy and The Rockefeller Foundation are partnering to build a scalable RSM model suited to southwestern Kenya’s arid landscapes. The initiative will establish school gardens as centers of learning on nutrition and regenerative agriculture, link local fortified bean producers—through The Rockefeller Foundation’s existing work with AGRA—directly to school meal supply chains, and deploy solar-powered clean-cooking infrastructure that improves health outcomes, starting in three schools.

“We are excited to work alongside The Rockefeller Foundation to advance Regenerative School Meals in Kenya,” said Carol Moraa, Project Principal at Beast Philanthropy. “Already we are seeing immense opportunity for more sustainable, nutritious, and regenerative school meals and what a difference it makes in the lives of learners.”

The Beast Philanthropy-Rockefeller Foundation Partnership
The Beast Philanthropy-Rockefeller Foundation partnership is already taking shape on the ground. In Kenya, The Rockefeller Foundation partnered with local organizations to install a hybrid, solar-electric cooking system from local, youth-led company Ecobora in one school and a BURN Manufacturing clean cookstove, which is powered by farm waste briquettes, in another school. These efforts are enabling more nutritious school meals, while reducing reliance on traditional cooking fuels that lead to toxic indoor pollution, deforestation, and heavy economic and time burdens on families.

Before partnering, Beast Philanthropy and The Rockefeller Foundation had been working independently to improve nutrition, health, education, and economic outcomes in Ghana and Kenya. In Ghana, Beast Philanthropy is focused on getting children off cocoa farms and into classrooms by removing barriers and providing direct community investment. Separately, The Rockefeller Foundation has committed more than $6.75 million over the past five years to expand and improve school meal programs that nourish vulnerable children in Ghana and Kenya, while promoting community resilience and more equitable and regenerative food systems.

Together, their strategic partnership brings complementary strengths: Beast Philanthropy’s unparalleled storytelling reach and on-the-ground school-building work, and The Rockefeller Foundation’s expertise in food systems, regenerative agriculture, and clean cooking.

About Beast Philanthropy
Beast Philanthropy is a 501(c)3 organization that leverages the power of social media to support charitable causes around the world and make kindness go viral. Founded by Jimmy Donaldson, known as MrBeast, he is the world’s largest creator with 900 million+ followers. Beast Philanthropy aims to elevate and showcase inspirational activations that result in tangible change. For more information, visit www.beastphilanthropy.org, follow us on X @BeastPhilanthr and Instagram @beastphilanthropy.

About The Rockefeller Foundation
Investing $30 billion over the last 113 years to promote the well-being of humanity, The Rockefeller Foundation is a pioneering philanthropy built on unlikely partnerships and innovative solutions that deliver measurable results for people in the United States and around the world. We leverage scientific breakthroughs, artificial intelligence, and new technologies to make big bets across energy, food, health, and finance, including with our public charity, RF Catalytic Capital (RFCC). For more information, sign up for our newsletter at www.rockefellerfoundation.org/subscribe and follow us on X @RockefellerFdn, Instagram @rockefellerfdn, and LinkedIn @the-rockefeller-foundation.

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LogicGate Named a Leader in IDC MarketScape for Worldwide Third-Party Risk Management Software 2026 Vendor Assessment

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MarketScape recognition highlights LogicGate’s connected data architecture, agentic AI innovation, and low total cost of ownership for enterprise TPRM

CHICAGO, Sept. 17, 2026 /PRNewswire/ — LogicGate, the Leading AI GRC Platform for the Enterprise, today announced it has been named a Leader in the IDC MarketScape: Worldwide Third-Party Risk Management Software 2026 Vendor Assessment. This recognition validates LogicGate’s connected data architecture, agentic AI innovations, and low total cost of ownership—purpose-built to support complex enterprise Third-Party-Risk-Management (TPRM).

According to the report authored by IDC Research Director Philip D. Harris, CISSP, CCSK, the flexible architecture of LogicGate’s Risk Cloud Platform equips organizations for operational agility: “LogicGate’s no-code philosophy reduces professional services dependency, lowering total cost of ownership for self-sufficient risk teams.”

“Governance, risk, and compliance works better at scale when everything is connected—and that idea has shaped LogicGate from day one,” said Diego Panama, CEO of LogicGate. “Being recognized as a Leader by IDC validates what we hear from customers every day: when you break down silos, connect data, and harness agentic AI, teams view risk through a single pane of glass and act with confidence.”

The report recognizes LogicGate’s TPRM solution for its end-to-end functionality—including vendor onboarding, risk tiering, questionnaire management, and periodic reviews—as well as its native integrations with broader enterprise risk, controls, audit, and compliance applications. IDC notes this connected approach allows organizations to aggregate vendor findings into enterprise-wide risk registers and support portfolio-level, cross-domain risk reporting.

IDC calls out LogicGate’s embedded AI as a key point of differentiation, including AI autofill for vendor intake and assessment responses—governable and togglable to match internal AI policy—and Automated Control Testing. As the report states, “AI Automated Control Testing uses agentic actions to immediately test vendor control evidence upon upload, providing pass/fail/incomplete results with testing rationale and observable outputs ready for human-in-the-loop validation—shifting vendor compliance evaluation from point-in-time to continuous, machine-speed review.”

IDC’s report cites several strengths driving LogicGate’s position as a Leader, including:

Connected risk architecture: Native integration of TPRM with enterprise risk, audit, and compliance functions for unified, cross-domain risk visibility.No-code flexibility: A no-code workflow builder that enables risk teams to build and modify TPRM processes independently, without IT or professional services dependency.AI innovation: AI autofill and agentic Automated Evidence Testing capabilities to speed the time it takes to intake and assess vendors.

IDC also points to LogicGate’s innovative roadmap, which includes a new AI reporting Agent, as well as Agentic Applications spanning across Enterprise Risk Management, Business Continuity Management, AI Governance, Cyber Risk Management, Policy & Procedure Management, and Incident Management.

To learn more about LogicGate’s recognition as a Leader in the IDC MarketScape for Worldwide Third-Party Risk Management Software 2026, visit The Report Page.

Footnote: “Worldwide Third Party Risk Management Software Vendors 2026 Vendor Assessment,” September 2026, IDC # US53007725

About LogicGate
LogicGate® is the Leading AI GRC Platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform’s core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class agentic GRC platform. Learn more about LogicGate by visiting www.logicgate.ai or LinkedIn.

About IDC
About IDC MarketScape: IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.

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