DUBLIN, March 20, 2023 /PRNewswire/ — The “Navigating Digital Transformation in Contact Centers-A Customer Perspective, Global, 2023 to 2024” report has been added to ResearchAndMarkets.com’s offering.

The analyst’s annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023.

Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employees also received higher eNPS scores. Overall, there will be significant growth in the number of seats around the globe, with hybrid models flourishing, creating many opportunities for CX solution providers.

Only 40% of companies deliver omnichannel customer experiences, not meeting the customers’ demand for seamless interactions across channels. Businesses cite the cost of implementation and system integration difficulties as top hurdles. Customers are unhappy when they have to repeat themselves as they move across channels. Continually automating processes will be critical for survival, but the execution must be well thought out. Customers are frustrated by virtual agents that do not understand them or what they need. Employees are stressed when dissatisfied customers are forwarded to them.

The analyst’s approach to achieving these goals:

Conduct an online customer survey of leaders involved in purchasing contact center solutionsHave in-depth discussions with thought leaders in contact center organizations through the publisher’sCX Client Council, Contact Center MindXchanges, Webinars and Virtual Think TanksContinuous conversations with key contact center solutions providers around the globe

Research Scope

The primary goals of this research are to:

Understand the IT challenges contact center organizations face todayGauge remote/hybrid modelsMonitor the status of digital transformation in contact center organizationsAssess the current and future use of contact center solutionsEvaluate factors that drive investments in contact center solutionsGauge market and technology trendsAppraise available IT budgetsMeasure perceptions by vertical industryDiscover opportunities in different regions

Key Topics Covered:

1. Summary of Key Findings

Strategic Objectives of this StudyKey Findings from the 2023 Contact Center Customer SurveyCritical 2023 Contact Center Issues Derived From the publisher’s CX Client Council Annual MeetingCritical 2023 Contact Center Issues Derived From the publisher’s CX Client Council

2. Research Objectives and Methodology

Customer Research Methodology & Respondent ProfileApplicationsResearch Methodology

3. Contact Center 2023 to 2024 Goals

Top Goals – Why Organizational Objectives Contrast Contact Center ObjectivesExecutives Boards Say Customer-First Motto Still RulesBuilding Trust and Ensuring Customer Loyalty When Automating InteractionsBuilding Trust and Ensuring Customer Loyalty While Automating for Survival

4. Investment Plans 2023 to 2024

Voice Reigns While Virtual Agents GrowAs Companies Aim to Improve CX with “Empathy,” Sentiment Analysis is a High PriorityTop AI Technologies Acquired to Tackle Rising Costs and Network Security95% of Contact Centers are Increasing or Maintaining the Number of SeatsIT Departments Opt for Easy-to-Implement, Manage, and Use SolutionsProven Return on Investment (ROI) Compels Manufacturing Companies to Overhaul the Entire Contact CenterTravel and Hospitality Will Heavily Invest in Contact Center Solutions in 2023

5. Agent Engagement Strategies

Attrition Higher in Sectors that Require Agents to Have More Knowledge/SkillsHow Organizations Will Keep Employees on Board – Flexible Locations is No Longer a Top InitiativeEmployee Engagement Initiatives Can Reduce AttritionEmployee NPS Scores Significantly Higher when Engagement Initiatives and the Right Solutions are in PlaceAnalytics on Quality Monitoring and Performance Management is a Top Investment for Employee EngagementHybrid Models FlourishRemote and Hybrid Agents at a Higher Risk of AttritionWhy Contact Centers are Moving to Remote and Hybrid Models

6. Channel Trends and Customer Satisfaction

Virtual Agents Outperform Voice in the IT/Communications Industry and Operate Worse in the Retail and Travel/Hospitality IndustriesChannel Dynamics – Last 12 MonthsCustomers are Frustrated with Agent Discontent and Lack of Personalized CareAI-Infused Contact Center Technologies Needed to Improve Live Chat InteractionsSlow Response Time in the Email Channel Can be Detrimental for BusinessesConsiderable Growth in the Use of Virtual AgentsCost of Implementation is a Hurdle to Delivering Omnichannel Customer Experiences

7. Growth Opportunities

Strategic Imperatives for CX Solution ProvidersFlexible APIs are Important for Implementing Two-Factor Authentication and Chatbots in the Near-Term

8. Collaboration Tools

Zoom’s Rise During the Pandemic Makes it a Leader for Collaboration in Contact CentersLeveraging Talent Across the Enterprise Drives Investment in UCaaS and CCaaS Integration

9. Appendix

Why is it Increasingly Difficult to Grow?The Strategic Imperative 8TGrowth Opportunities Fuel the Growth Pipeline EngineTList of ExhibitsLegal Disclaimer

For more information about this report visit https://www.researchandmarkets.com/r/2xg90p

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SOURCE Research and Markets

SINGAPORE, March 21, 2023 /PRNewswire/ — Organised by Arts House Limited, Singapore International Festival of Arts (SIFA) returns from 19 May to 4 June 2023. Titled The Anatomy of Performance – Some People, the Festival will exist across CREATION, featuring four commissions and 11 international presentations, LIFE PROFUSION, SIFA’s parallel virtual entity, and SIFA X, a platform for experimental expression. 

The Festival remains a catalyst for creative intersections between international and local artists:

ANGEL ISLAND, a music theatre performance of the nearly 100-year-old verses on Angel Island by Huang Ruo and Brian Gothong Tan.REALM OF SILK by Sougwen Chung and Leslie Tan investigates intersections between humans and other-than-humans.THE SCHOOL by Jean Ng, Li Xie, and Joavien Ng bring audiences through an unusual journey back to “school”.Edith Podesta and K. Rajagopal presents POMPEll, a multi-media theatre performance inspired by the lives of impacted citizens.WE WILL SLAM YOU WITH OUR WINGS by Joanna Dudley presents 19th Century imperialistic portraits replaced by images of young girls.A DAY, 2023 by Joyce Ho opens doors to everyday situations, reminding festival-goers to be present.£¥€$ (LIES) by Ontroerend Goed discusses human behaviour when faith in money and markets begin to wane.CUCKOO and LOLLING & ROLLING by Jaha Koo showcases linguistic imperialism and isolation within Korean society.Toshiki Okada presents NEW-ILLUSION, where life-size projected images of humans begin talking about a play.HUMANS 2.0 by Circa celebrates the meaning of being human as performers find redemptive power in strength.Andrea Salustri presents MATERIA, an exploration on the possibilities of polystyrene as it becomes the protagonist.BLKDOG by Botis Seva explores inner-city coping mechanisms, portraying depression and gaining acceptance.Hyerim Jang’s ABYSS expresses the spectrum of emotions through dance.Muna Tseng stages ME, YOU, THEN, NOW showcasing her meta-meditations on making new art.  

On Life Profusion, MOJOKO presents PRIVACY, animations on privacy in the digital sphere while Hong Xinyi curates creative responses to SIFA 2023’s offerings with prompt: Play.

SIFA X stages LOVE DIVINE by SUKKI (formerly Sukki Singapora) and Daniel Kok & Luke George, Centre 42’s THERE IS NO FUTURE IN NOSTALGIA, and INTERMISSION featuring Champa Saenprom and Vidura Amranand, with Thanapol Virulhakul.

For full festival line-up and tickets sale (15% savings until 31 March), visit sifa.sg / bit.ly/SIFA2023.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/singapore-international-festival-of-arts-2023-explores-the-spectrum-of-the-human-experience-301776765.html

SOURCE Arts House Limited (AHL)

NINGBO, China, March 20, 2023 /PRNewswire/ — Innovations in technology continue to be the key driver of the rapid growth of the solar industry, and now, the industry has entered a new era in which large-size modules are becoming increasingly dominant. An increasingly extensive lineup of application solutions and technological advances have led to a continued decline in the levelized cost of energy (LCOE), making the large-size modules the preferred choice of customers, with modules made of 210mm and 182mm solar cells serving as prime examples. According to data from the China Photovoltaic Industry Association, aforementioned large-size modules together have taken an 82.8% share of the PV sector in 2022 and the ratio is expected to reach 93.2% in 2023. Solar power stations can cut costs by using large-size modules that significantly reduce balance-of-system (BOS) costs and the LCOE. As a result, the speed at which the high power modules are taking over the market is becoming an inevitable trend.

Some rumors have been floating around the market lately implying that the modules of size 2384x1303mm made of 132pcs half-cut 210mm solar cells (refer as 210-66 cells module), given that they are larger than the modules of size 2278x1134mm made of 144pcs half-cut 182mm solar cells (refer as 182-72 cells module), are 40% to 60% more likely to deform under the same load condition, increasing the risk of micro-cracks while reducing the level of reliability.

Is this the truth?

To verify the validity of the statement, Risen Energy conducted a test at a China National Accreditation Service for Conformity Assessment-certified lab, during which a Titan dual-glass 210-66 cells module with aluminum frame was compared with a dual-glass 182-72 cells module with aluminum frame in terms of deformation by using the same beamless installation with outer four holes mounting under identical load and test conditions.

The results of the test show that compared with the 182-72 cells module, the 210-66 cells module demonstrated 1% less deformation on the short side and 4% more deformation at the center of the glass, with no micro-cracks following the Electroluminescence (EL) testing, when installed in a beamless manner with outer four mounting holes under a load of 3600Pa (front side).

At the same time, Risen Energy conducted a second test during which a Titan dual-glass 210-66 cells module with steel frame was compared with a dual-glass 182-72 cells module with aluminum frame in terms of deformation by using the same beamless installation with outer four mounting holes under the identical load and test conditions.

The results of the test show that compared with the 182-72 cells module, the 210-66 cells module with a steel frame demonstrated 53% less deformation on the short side and 15% less deformation at the center of the glass, with no micro-cracks following the EL testing, when installed in a beamless manner with outer four holes under a load of 3600Pa (front side).

Proven facts fear no rumours

The results of the two tests show that there is no particular difference in deformation between the 210-66 cells module and the 182-72 cells module when using an aluminum frame under the same load conditions; the 210-66 cells module had significantly fewer deformation when installed with a steel frame.

It is generally true that the larger and longer an object, the more likely it is to deform, nevertheless, this can be fully controlled through proper design. For example, a piece of steel will sink when placed in water, but it can float if it is designed to be a boat. PV modules are all created under a rigorous development process during which the materials and design cannot be finalized until stringent and detailed design validation and testing are completed. This approach was strictly followed at every stage of the design and development of Risen Energy’s 210 series. With shipments exceeding 25GW since its launch in 2019, the series has been widely used in a variety of application scenarios globally, including large-scale power plants, industrial and commercial rooftops as well as residential rooftops while, at the same time, receiving kudos from both domestic and overseas customers for its outstanding performance.

Yield strength (YS) is the parameter that determines the maximum stress that a material can withstand. All deformations caused by pressures that do not exceed YS are elastic deformations, also known as recoverable deformations. Such deformations do not damage the material’s structure as only pressures exceeding the YS can cause destructive plastic deformations. It is normal for modules to experience different degrees of deformation under different loads, but, to assess the load capacity and reliability of a module by simply looking at its deformations is considered neither a rigorous nor a scientifically valid approach. In brief, it is simply wrong to say that the larger a module is, the more deformations it must has.

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SOURCE Risen Energy Co., Ltd