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INOC Launches Advanced Ops 3.0 Platform at Metro Connect 2024, Showcasing Transformative AIOps and ITSM Capabilities for Network Operations

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INOC, an ITsavvy company and global leader in 24×7 Network Operations Center (NOC) services, proudly announced today the introduction of its Ops 3.0 platform at Metro Connect 2024. This platform marks a significant milestone in the evolution of NOC operations and service, delivering an unparalleled combination of automation, efficiency, and visibility into network operations.

NORTHBROOK, Ill., Feb. 26, 2024 /PRNewswire-PRWeb/ — INOC, an ITsavvy company and global leader in 24×7 Network Operations Center (NOC) services, proudly announced today the introduction of its Ops 3.0 platform at Metro Connect 2024. This platform marks a significant milestone in the evolution of NOC operations and service, delivering an unparalleled combination of automation, efficiency, and visibility into network operations.

Core Innovation: The AIOps Engine

Central to the Ops 3.0 platform is its cutting-edge AIOps engine, which employs machine learning and automation to dramatically enhance incident management within the NOC. Among other capabilities, this technology strategically prioritizes incidents by immediately evaluating the business impact and the severity of alarms, ensuring that critical issues receive immediate attention.

Integrated with INOC’s Configuration Management Database (CMDB), this AIOps engine correlates alarms and generates incident tickets while also identifying and automatically resolving transient incidents that do not require significant intervention. This advancement significantly streamlines operations by reducing the volume of tickets engineers must manually address. Tickets that do require attention are automatically associated with and enriched by relevant data from the CMDB, equipping engineers with comprehensive information to expedite resolution.

Through a diligent onboarding process that gathers critical data points to populate the CMDB and enable these efficiencies, INOC ensures that each client’s IT environment is accurately mapped within the platform, leading to dramatically more effective and informed NOC service delivery soon after going live.

In addition to better reacting to issues when they occur, the Ops 3.0 platform also anticipates them through advanced trend and pattern analysis. The platform uses historical and real-time data to identify potential issues, allowing engineers to address the early signs of problems before they materialize as incidents. This includes predicting traffic congestion, detecting unusual activity that may indicate a security threat, and identifying infrastructure components at risk of failure.

“With Ops 3.0, we’re leveraging our unique position in the NOC services industry to bring machine learning and automation directly into the NOC operations environment,” said INOC President, Prasad Ravi. “We can finally harness and act on the vast amount of data generated in today’s infrastructure environments, marrying this insight with automation to augment and even take over tasks traditionally managed by engineers. We’re already measuring the outcome in significantly faster and more proactive response rates—and thus, happier customers and end-users. We’re not talking about marginal improvements; we’re fundamentally changing how networks are monitored and managed, significantly reducing human effort in the process.”

Integration and Visibility Enhancements

The platform integrates with many widely used Network Monitoring Systems (NMSs) and IT Service Management (ITSM) tools. This integration enables clients to immediately inherit INOC’s advanced automation capabilities, facilitating a smoother transition of monitoring responsibilities and enhancing workflow automation without requiring clients to develop these capabilities independently.

The Structured NOC

Supporting the Ops 3.0 platform is INOC’s operational framework, the Structured NOC, which simplifies communication and strategically channels support activities to their appropriate tiers, thereby minimizing high-tier support activities by 60% to 90%. The framework integrates secure connectivity, advanced alarm analysis with autocorrelation for incident prioritization, critical incident response, advanced incident management for swift diagnosis and troubleshooting, and efficient support request handling through a service desk. It also includes client and customer communication for updates and escalations, supported by a client experience management team that oversees onboarding, change management, project management, and quality assurance.

Extending AI-enabled Capabilities: Conversational and Ticket-Assist AI

Furthering INOC and ITsavvy’s commitment to applying AI to enhance IT operations is a successful ongoing partnership with a major AI service provider to bring machine learning, particularly generative AI, into the help desk. This partnership has led to the deployment of an advanced chatbot capable of deflection and resolution assistance to reduce manual attention in addressing known issues. The chatbot, by leveraging a comprehensive knowledge base, offers end users immediate, actionable guidance for resolving break-fix issues and other support inquiries, significantly reducing help desk call volumes.

At the heart of this initiative is a dual-focus strategy: providing guidance for self-resolution and assisting human ticket agents with data-driven recommendations to expedite issue resolution. This approach not only enhances the end-user experience by offering quicker resolutions but also optimizes IT support workflows, leading to a notable 30% ticket deflection rate. Each interaction enhances the system’s understanding, allowing for more accurate and efficient resolutions over time. Such efficiency gains underscore the practical deployment of AI to streamline IT operations, reflecting a shift towards more proactive and predictive service models.

“Applying machine learning and automation extends beyond immediate problem-solving,” said ITsavvy’s CTO, Milind Shah. “It represents our larger vision of becoming an AI-enabled technology solutions provider. We’re not just improving operational efficiencies; we’re redefining the standards of IT service management and network operations to deliver superior IT services and set new benchmarks for the industry by embedding AI into our core practices.”

Demonstrating Real-World Impact

The Ops 3.0 platform has already achieved significant outcomes for INOC’s clients, including:

A 30% auto-resolution rate for a leading network OEM, reducing major escalations and streamlining the onboarding of over 800 customers.A reduction in NOC support onboarding time from 6 weeks to 1 week for AT&T Business, significantly decreasing site escalations.Enhancements in Adtran’s NOC service offering, leading to a 26% reduction in time-to-ticket and a 50% reduction in time-to-resolution.For Aqua Comms, updated runbooks and a professional services catalog adjustment resulted in a 20% reduction in ticket volume and a 5-minute SLO from alarm detection to ticket creation.SHI experienced a 10x decrease in average MTTR, underscoring the platform’s ability to alleviate support burdens and improve resolution times.

“Transitioning from our 2.0 to the 3.0 platform marks a pivotal moment for INOC and the broader digital infrastructure sector,” INOC’s Prasad Ravi said. “Previously, alerting clients about network issues required manual effort. Now, with our 3.0 platform, this, like other processes, is appropriately automated, significantly reducing human effort and improving the performance metrics that matter most. This leap forward is more than technological; it’s a testament to our commitment to excellence and innovation in network operations that have spanned over 20 years. We’re not just addressing today’s challenges; we’re also setting new standards for tomorrow, ensuring our clients lead in an era of rapid and accelerating technological advancement.”

For more information about the Ops 3.0 platform, go to https://www.inoc.com/noc-expertise/platform.

INOC combines state-of-the-art technology, including AIOps, with a highly resilient and redundant NOC infrastructure, proven processes, and expert technical staff to improve the availability and performance of customer infrastructure. To learn more about INOC, please visit https://www.inoc.com/.

About INOC

INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, communications service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.

INOC assesses internal NOC operations to improve efficiency and shorten response times and provides best practices consulting to optimize, design, and build NOC operations, frameworks, and procedures. Proactive 24×7 NOC support is provided with several options, including North America, EU, or APAC only or global integrated NOCs. INOC’s 24×7 staff provides a hands-on approach to incident resolution for technology infrastructure support.

About ITsavvy

ITsavvy provides integrated IT products and technology solutions in the United States. Combining a comprehensive value-added reseller business with industry-leading IT solutions, ITsavvy is a single-source, end-to-end IT partner that strives to continuously deliver peace of mind to its clients.

For media inquiries about this press release, please contact:

Liz Jones-Queensland, Communications Manager

ljones-queensland@itsavvy.com

Media Contact

Liz Jones-Queensland, ITsavvy, 1 855-ITsavvy, ljones-queensland@itsavvy.com, www.itsavvy.com

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Stanford, MIT, Carnegie Mellon Lead First-Ever Benchmark of AI Production Capacity Across 50 Global Universities – New 5W AI Communications Report

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5W AI Communications ranks universities on six equally weighted dimensions. Tier I set includes Stanford, MIT, Carnegie Mellon, UC Berkeley, Tsinghua, University of Toronto, Peking, and Princeton.

MIAMI, July 22, 2026 /PRNewswire/ — Stanford University, the Massachusetts Institute of Technology, and Carnegie Mellon University lead the first-ever benchmark of AI production capacity across 50 global universities, according to a report released today by 5W AI Communications. The Tier I set of eight universities is completed by the University of California, Berkeley; Tsinghua University; the University of Toronto; Peking University; and Princeton University. The full report is available at www.5wpr.com/research/ai-higher-education-index/.

The 5W AI Higher Education Index 2026 measures where AI is being produced at the university source. Six equally weighted dimensions — Frontier Lab Anchor Density, AI Research Output, AI Curriculum Depth, Founder and Capital Pipeline, Compute and Infrastructure, and modeled AI Citation Share — combine into a composite score on a 0–100 scale.

About the Report
The 5W AI Higher Education Index 2026 was produced by the 5W AI Communications research team over a four-month research window between February and May 2026. All sub-component weightings, three worked sample calculations, five-variant sensitivity checks, and confidence intervals are published in a dedicated methodology chapter.

The report is designed as a benchmark of one specific variable — AI production capacity — rather than a general university ranking. It measures the source-layer capacity of universities to produce frontier AI research, faculty, founders, and technical leadership.

Institutional endowment, undergraduate teaching quality, admissions selectivity, Nobel prize counts, athletic programs, and general research budget are explicitly outside the framework’s scope. Traditional rankings such as QS, Times Higher Education, and Shanghai Rankings measure institutional reputation across all disciplines; the 5W AI Higher Education Index is designed to complement those rankings, not replace them.

The Complete Ranking — 50 Universities

TIER I — Composite ≥ 78
1. Stanford University (USA) — composite 96.0
2. Massachusetts Institute of Technology (USA) — composite 94.7
3. Carnegie Mellon University (USA) — composite 91.3
4. University of California, Berkeley (USA) — composite 88.2
5. Tsinghua University (China) — composite 84.3
6. University of Toronto (Canada) — composite 82.3
7. Peking University (China) — composite 80.3
8. Princeton University (USA) — composite 79.2

TIER II — Composite 70 to 77.9
9. ETH Zurich (Switzerland) — composite 77.5
10. University of Oxford (UK) — composite 75.0
11. University of Cambridge (UK) — composite 74.5
12. University of Washington (USA) — composite 74.0
13. University of Illinois Urbana-Champaign (USA) — composite 72.5
14. Cornell University (USA) — composite 71.5
15. Georgia Tech (USA) — composite 71.0
16. California Institute of Technology (USA) — composite 70.0

TIER III — Composite < 70
17. Harvard University (USA) — composite 69.0
18. Columbia University (USA) — composite 68.0
19. Yale University (USA) — composite 67.0
20. Shanghai Jiao Tong University (China) — composite 66.5
21. National University of Singapore (Singapore) — composite 66.0
22. Hong Kong University of Science and Technology (Hong Kong) — composite 65.5
23. Nanyang Technological University (Singapore) — composite 64.5
24. KAIST (South Korea) — composite 64.0
25. Technion — Israel Institute of Technology (Israel) — composite 63.5
26. University of Michigan (USA) — composite 63.0
27. University of Texas at Austin (USA) — composite 62.5
28. Tel Aviv University (Israel) — composite 62.0
29. University of California, Los Angeles (USA) — composite 61.5
30. EPFL (Switzerland) — composite 61.0
31. University of Chicago (USA) — composite 59.5
32. University of Southern California (USA) — composite 58.5
33. New York University (USA) — composite 58.0
34. Duke University (USA) — composite 56.0
35. Purdue University (USA) — composite 55.0
36. University of Pennsylvania (USA) — composite 54.5
37. Northwestern University (USA) — composite 54.0
38. Vanderbilt University (USA) — composite 53.5
39. University of Wisconsin-Madison (USA) — composite 53.0
40. Technical University of Munich (Germany) — composite 52.5
41. Imperial College London (UK) — composite 52.0
42. Sorbonne / PSL (France) — composite 51.5
43. University of Edinburgh (UK) — composite 51.0
44. University of Waterloo (Canada) — composite 50.5
45. McGill / Mila (Canada) — composite 50.0
46. Seoul National University (South Korea) — composite 48.5
47. University of Tokyo (Japan) — composite 47.0
48. IIT Bombay (India) — composite 45.5
49. IIT Delhi (India) — composite 44.5
50. IISc Bangalore (India) — composite 43.0 

Stanford University — The Frontier Anchor
Stanford is the only university scoring in the top three on every one of the six dimensions. The Stanford AI Lab (SAIL) and the Institute for Human-Centered AI (HAI), co-directed by Fei-Fei Li, operate two of the largest concentrations of AI faculty at any US university. Christopher Manning, Andrew Ng, Percy Liang, Chelsea Finn, and Dan Boneh anchor a research bench that produces both foundational research and the technical alumni populating frontier AI companies. Stanford graduates include OpenAI chief executive Sam Altman and Nvidia chief executive Jensen Huang.

Massachusetts Institute of Technology — Institutional Commitment
MIT’s Computer Science and Artificial Intelligence Laboratory (CSAIL) is the largest AI research organization in the world by faculty count. The Stephen A. Schwarzman College of Computing, launched in 2019 with a US$1 billion commitment from Blackstone chairman Stephen Schwarzman, embedded AI into the broader institution’s operating structure. Regina Barzilay, Josh Tenenbaum, and Antonio Torralba anchor the current research bench. President Sally Kornbluth has positioned MIT as a reference institution on AI policy in the current cycle.

Carnegie Mellon University — The Deepest Faculty Bench
Carnegie Mellon operates the largest concentration of AI-active faculty in the world by headcount, spread across the Machine Learning Department, the Language Technologies Institute, the Robotics Institute, and the Human-Computer Interaction Institute. CMU launched the first bachelor’s degree in AI in the United States in 2018, three years ahead of every peer institution. The report finds CMU alumni populate the applied-AI staff of every major frontier lab.

UC Berkeley — The Open-Source Anchor
The Berkeley Artificial Intelligence Research Lab (BAIR), the RISE Lab, and the Sky Computing Lab produce much of the field’s most-cited work of the last five years. Pieter Abbeel, Trevor Darrell, Sergey Levine, and Stuart Russell anchor the current bench. The public-university funding structure creates a specific advantage in open-source AI infrastructure — TensorFlow’s early ties, PyTorch-adjacent research, and the reinforcement-learning frameworks now used across the industry all trace to Berkeley or its adjacent research community.

Tsinghua and Peking — The Chinese Frontier
Tsinghua University ranks fifth on the composite (84.3). Peking University ranks seventh (80.3). Tsinghua’s Institute for Interdisciplinary Information Sciences was founded in 2005 by Andrew Yao, the 2000 Turing Award recipient. Tsinghua faculty and alumni populate DeepSeek’s founding technical team, Zhipu AI’s leadership, and much of the research direction at Alibaba’s DAMO Academy. Peking University’s School of Intelligence Science and Technology anchors the second-largest concentration of AI research output in China. Both universities rank higher on Research and Compute than on Citation Share — a compression the report documents as attributable to English-language bias in Western AI engines.

University of Toronto — Origins of Modern Deep Learning
The University of Toronto, at rank 6 (composite 82.3), is the origin institution of the modern deep-learning revolution. Geoffrey Hinton — the 2018 Turing Award co-recipient with Yoshua Bengio and Yann LeCun — ran the lab that produced the 2012 ImageNet breakthrough. Ilya Sutskever, Alex Krizhevsky, and Ruslan Salakhutdinov emerged from that Toronto lab. Aidan Gomez, co-founder of Cohere, is a Toronto graduate. The Vector Institute, launched in Toronto in 2017 with initial funding of C$150 million, anchors the current ecosystem. The report finds Toronto’s per-capita AI production is the highest in the world outside the Bay Area.

Princeton University — The Ivy in Tier I
Princeton is the only Ivy League institution in Tier I on the composite (79.2). Dario Amodei, Anthropic’s chief executive, and Daniela Amodei, its president, both hold Princeton undergraduate degrees. Sanjeev Arora’s theoretical computer science group and the Center for Statistics and Machine Learning produce sustained frontier-relevant research. Princeton President Christopher L. Eisgruber has become one of the most-cited university leaders on AI policy in the current cycle.

Technion and Tel Aviv University — Israeli Anchor Density
Israel places two universities in the top 30. The Technion — Israel Institute of Technology ranks 25th on the composite (63.5). Tel Aviv University ranks 28th (62.0). Both maintain dense ties to Nvidia’s Israeli R&D operations in Yakum — the semiconductor company’s largest engineering site outside the United States — Intel’s Israeli operations in Kiryat Gat and Haifa, and the alumni pipeline from IDF Unit 8200. The report finds founder-per-capita yield at the Technion rivals Stanford’s.

“AI is being produced inside a small number of universities, and the concentration is structural,” said Ronn Torossian, Founder and Chairman, 5W AI Communications. “This benchmark exists so university leaders, prospective PhD candidates, corporate recruiters, and donors can see where AI is actually being built — with a reproducible methodology anyone can audit and reweight.”

Additional Findings from the Report

Stanford is the only university scoring in the top three on every one of the six dimensions — Frontier Lab Anchor Density, AI Research Output, AI Curriculum Depth, Founder and Capital Pipeline, Compute and Infrastructure, and modeled AI Citation Share.Stanford, MIT, Carnegie Mellon, and UC Berkeley collectively account for an estimated majority of frontier-lab founding technical leadership across OpenAI, Anthropic, Google DeepMind, xAI, and adjacent frontier labs.MIT’s CSAIL is the largest AI research organization in the world by faculty count. Carnegie Mellon operates the largest concentration of AI-active faculty in the world by headcount, distributed across four dedicated schools and institutes.Carnegie Mellon launched the first bachelor’s degree in AI in the United States in 2018 — three years ahead of every peer institution in the report’s universe.The University of Toronto ranks first in the world for per-capita AI production outside the Bay Area, reflecting the founder yield and research productivity of the Hinton lineage and the Vector Institute.China places two universities in Tier I — Tsinghua at rank 5 (composite 84.3) and Peking at rank 7 (composite 80.3). Under language-neutral citation-share normalization, both would rank higher.Princeton is the only Ivy League institution in Tier I, sustained by the Amodei alumni tie to Anthropic and the theoretical CS bench at the Center for Statistics and Machine Learning.Israel places two universities in the top 30 — the Technion at 25 and Tel Aviv University at 28. Founder-per-capita yield at the Technion rivals Stanford’s.The 50-university universe spans 13 countries and regions: the United States (25 universities), China (3), the United Kingdom (4), Canada (3), India (3), Singapore (2), Switzerland (2), South Korea (2), Israel (2), plus one each from France, Germany, Hong Kong, and Japan.The report publishes a five-variant sensitivity check showing how the ranking shifts under founder-weighted, research-weighted, language-neutral citation, and compute-weighted composite formulations.

The Six Dimensions

Frontier Lab Anchor Density. Alumni and current-faculty presence at OpenAI (25%), Anthropic (20%), Google DeepMind (20%), xAI (10%), and others including Mistral, Cohere, DeepSeek, Inflection, and Sierra (25% combined). Sourced from Crunchbase and PitchBook.AI Research Output. Publications at NeurIPS, ICML, and ICLR (40%); ACL and EMNLP (20%); h-index of top 20 AI faculty (25%); AI-related patents (15%). Sourced from CSRankings.org (2018–2025 rolling window) and the Nature Index AI subject data.AI Curriculum Depth. Named AI degree program (30%); dedicated AI school or college (25%); GEO/LLMO in required curriculum (25%); cross-disciplinary integration across CS, business, communications, law, and medicine (20%).Founder and Capital Pipeline. Alumni founder count (40%); AI venture capital raised by alumni-founded companies (30%); AI unicorn count (20%); alumni CEO and senior-technical leadership at frontier labs (10%). Sourced from Crunchbase, PitchBook, and Dealroom.Compute and Infrastructure. On-campus GPU capacity (30%); hyperscaler partnerships across AWS, Azure, GCP, and Oracle (25%); federal AI research funding from NSF, DARPA, DOE, and national equivalents (25%); institutional AI governance maturity (20%).AI Citation Share (Modeled). Modeled share of mentions across 3,600 prompt-engine runs — 60 prompts, five AI engines, three runs per wave, four monthly waves between February and May 2026. Each engine weighted equally at 20% of the dimension.

Methodology
The composite score is the simple unweighted mean of the six dimension scores on a 0–100 scale. Tier boundaries are defined as Tier I (composite ≥ 78), Tier II (composite 70 to 77.9), and Tier III (composite < 70). Tiebreaks are resolved by Dimension 6 (Citation Share). Within each dimension, sub-component weightings are published and applied consistently across all 50 universities. Raw values (paper counts, founder counts, GPU capacity, etc.) are rank-ordered across the universe and mapped to 0–100 with logarithmic smoothing where the raw distribution is heavily skewed. The full methodology chapter is published in the report.

Data Sources and Freeze Dates
Research output is drawn from CSRankings.org (2018–2025 rolling window) and Nature Index AI subject rankings. Faculty h-index data is drawn from institutional bio pages and Google Scholar. Founder-pipeline data is drawn from Crunchbase, PitchBook, and Dealroom. Unicorn counts come from CB Insights. Federal AI funding is drawn from public awards data at NSF, DOE, and DARPA. Hyperscaler partnership data is drawn from Synergy Research and institutional disclosures. All institutional data was frozen as of May 15, 2026. Citation-share modeling ran between February and May 2026 across four monthly waves.

Confidence Intervals and Sensitivity Checks
Composite scores carry an approximate ±2.5 point uncertainty band at the 95% confidence level, driven primarily by Dimension 6 (Citation Share) modeling variance. The report notes that rank differences smaller than five composite points may not be statistically distinguishable, and that tier assignments are more reliable than exact positional rank within a tier. The report publishes a five-variant sensitivity check demonstrating what happens under founder-weighted, research-weighted, language-neutral citation, and compute-weighted composite formulations.

The 60-Prompt Universe
The modeled Citation Share dimension is drawn from 60 prompts distributed across six sub-categories:

General AI universities (10 prompts) — questions about the leading AI universities globally and by regionFaculty and Research (10 prompts) — questions about leading AI researchers, faculty, and research labsStudents and Careers (10 prompts) — questions about undergraduate, graduate, and career-track AI programsFounders and Alumni (10 prompts) — questions about the universities that produced AI founders and CEOsCurriculum and Degrees (10 prompts) — questions about AI courses, ethics programs, and degree structuresIndustry and Funding (10 prompts) — questions about AI research funding, hyperscaler partnerships, and applied specialization

Each prompt is run three times per engine per monthly wave, across four waves — producing 3,600 total prompt-engine executions. Prompt order is randomized within each engine session to control for context-window bias. The full 60-prompt list is published in the report’s methodology appendix.

About 5W AI Communications
5W is the AI Communications Firm, building brand authority across the platforms where decisions now happen — ChatGPT, Claude, Perplexity, Gemini, and Google AI Overviews — alongside earned media, digital, and influencer channels. 5W combines public relations, digital marketing, Generative Engine Optimization (GEO), and proprietary AI visibility research to help clients measure and grow their presence in AI-driven buyer research. Founded in 2003, 5W is recognized as a Top U.S. PR Agency by O’Dwyer’s, named Agency of the Year in the American Business Awards®, honored as a 2026 Top Place to Work in Communications by Ragan, and named to Digiday’s WorkLife Employer of the Year list. 5W serves clients across B2C sectors — Beauty & Fashion, Consumer Brands, Entertainment, Food & Beverage, Health & Wellness, Travel & Hospitality, Technology, and Nonprofit — and B2B specialties including Corporate Communications, Reputation Management, Public Affairs, Crisis Communications, and Digital Marketing across Social, Influencer, Paid Media, GEO, and SEO. Learn more at 5wpr.com.

Media Contact
press@5wpr.com

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Pelico signs agreement with Boeing to support C-17 Globemaster III readiness

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FARNBOROUGH, England, July 22, 2026 /PRNewswire/ — Pelico today announced a strategic project agreement with Boeing to modernize how C-17A Globemaster III heavy maintenance is planned and executed. Under the agreement, Pelico’s Manufacturing Orchestration Platform will be used as a single, AI-enabled workspace to help reduce depot cycle time, improve fleet availability and make aircraft delivery performance more predictable by connecting supply, engineering, planning and depot workflows and operations.

Pelico announces a strategic agreement with Boeing to modernize C-17A Globemaster III maintenance planning and execution

“Our customers rely on us to help keep their fleets flying safely, and Pelico’s platform will give us a clear, comprehensive view of potential sustainment and support challenges so that we can operate and execute more efficiently, reduce out-of-fleet cycle time, and deliver on our commitments,” said Turbo Sjogren, vice president and general manager of Government Services, Boeing Global Services.

The platform is expected to replace fragmented, spreadsheet-driven processes with a shared, real-time view of material shortages, bottlenecks and maintenance priorities. The agreement builds on an earlier deployment of Pelico’s platform in Boeing Global Services’ commercial spare parts operations that validated its ability to significantly reduce backlog and improve operational efficiency.

“Sustaining aging fleets is one of the most complex problems in aerospace, with sustainment stretching decades” said Tarik Benabdallah, CEO and co-founder of Pelico. “Pelico’s solutions will offer Boeing visibility into complex dependencies across supply, production and repair, so that teams can identify disruptions and coordinate the next action before it becomes a late delivery.”

Boeing and Pelico will use the agreement to assess how similar digital tools could support sustainment operations across additional platforms.

ABOUT PELICO

Pelico is the AI-powered Manufacturing Orchestration Platform for discrete manufacturers in various industries including aerospace, defense, energy managing complex products and multi-plant networks. Pelico closes the gap between what’s planned and what happens on the factory floor, coordinating planning, production, and supply chain teams around one operational reality. Manufacturers use Pelico to reduce shortages, protect on-time delivery, and accelerate turnaround. Backed by General Catalyst, Pelico operates in more than 25 countries. Learn more at pelico.ai.

Media contact: Ina Foalea – Chief of Staff, Pelico — media@pelico.ai  — +1 (786) 820-2649

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Mission Critical Partners (MCP) Selected to Help Advance Kentucky’s Statewide NG911 Transformation

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MCP will provide NG911 procurement and implementation oversight, GIS and cybersecurity support.

STATE COLLEGE, Pa., July 22, 2026 /PRNewswire-PRWeb/ — Mission Critical Partners (MCP) announced that the Kentucky 911 Services Board has selected the firm to support the next phase of its multiyear effort to implement Next Generation 911 (NG911) in every emergency communications center (ECC) statewide. Currently, about 20 percent of the 117 ECCs in the state have transitioned to NG911.

“The Kentucky 911 Services Board has turned to Mission Critical Partners as its trusted advisor for its NG911 transformation — it’s a role and opportunity that we take very seriously,” said Darrin Reilly, MCP’s president and CEO.

NG911 is a critical step forward in modernizing emergency communications infrastructure, strengthening system resiliency, improving location accuracy, and helping ECCs deliver faster, more reliable service to communities across the commonwealth.

MCP will support the board across several key areas:

Independent third-party oversight — MCP will monitor NG911 procurements and implementations to ensure that deployed systems perform according to technical specifications. They also will monitor system acceptance testing and cutovers to ensure that all elements are performing as contracted before go-live. The goal is to ensure a smooth transition to the new platform without disruptions to emergency communications.

Providing geographic information system (GIS) support — NG911 systems depend on accurate NG911-ready GIS data to route calls and dispatch emergency response to the correct location. MCP will supplement the state’s GIS resources by assisting in the creation and verification of addressing data, as well as the development of ECC and emergency responder boundary polygons, and any other GIS requirements needed to support NG911 operations. This support is particularly important for smaller and rural ECCs that lack dedicated GIS personnel.

Expanding cybersecurity support — MCP will assist the board with various initiatives, including cybersecurity planning and risk management. In addition to addressing any intrinsic vulnerabilities that might exist in NG911 systems, the overarching goal is to strengthen the security posture of all ECCs across the state.

Developing continuity of operations plans (COOPs) — COOPs, disaster recovery documentation, and crisis communications plans are critical elements when an ECC suffers a service-affecting outage. MCP will provide a COOP template that will identify gaps across the state and then work with individual ECCs to address the gaps.

Providing grant and funding guidance — While the board manages its own grant applications, MCP will help state 911 leadership better understand the ECCs’ evolving technological and operational requirements to determine funding priorities.

Updating the board’s strategic roadmap — Given that this is a complex multiyear initiative, MCP will help the board update Kentucky’s strategic roadmap to guide future 911 modernization initiatives and statewide planning efforts.

“The Kentucky 911 Services Board has turned to Mission Critical Partners as its trusted advisor for its NG911 transformation — it’s a role and opportunity that we take very seriously,” said Darrin Reilly, MCP’s president and CEO. “By providing procurement support, implementation oversight, GIS expertise, strategic planning, continuity planning, cybersecurity guidance, and funding-related consultation, we will help the board successfully modernize emergency communications across the state.”

About Mission Critical Partners (MCP)

Mission Critical Partners (MCP) is a leading provider of consulting, technology, and data integration services for public safety, justice, and government organizations. MCP helps its clients advance their missions through modern, interoperable, and data-driven solutions. Learn more at missioncriticalpartners.com

Media Contact

Morgan Sava, Mission Critical Partners, 1 608-658-8858, rscarpino@pipitone.com, https://www.missioncriticalpartners.com/ 

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