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LivePerson Announces Fourth Quarter 2023 Financial Results

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— Total Revenue of $95.5M, above the midpoint of our guidance range —

— Adjusted EBITDA above the midpoint of our guidance range  —

NEW YORK, Feb. 28, 2024 /PRNewswire/ — LivePerson, Inc. (NASDAQ: LPSN) (“LivePerson” the “Company”, “we” or “us”), the enterprise leader in digital customer conversations, today announced financial results for the fourth quarter ended December 31, 2023.

Fourth Quarter Highlights

Total revenue was $95.5 million for the fourth quarter of 2023, above the midpoint of our prior guidance and a decrease of 22.1% as compared to the same period last year driven by our exit of lower-margin and non-core business lines.

LivePerson signed 62 deals in total for the fourth quarter, consisting of 16 new and 46 existing customer contracts, including 3 seven-figure deals. Trailing-twelve-months average revenue per enterprise and mid-market customer increased 11.9% for the fourth quarter to $610,000, up from approximately $545,000 for the comparable prior-year period. Beginning with the second quarter of 2022, in order to provide a more consistent and meaningful measure of ARPC, we started calculating this metric using only B2B Core recurring revenue, which is consistent with the revenue base for calculating Net Revenue Retention.

“This is a critical time in LivePerson’s history, and I’m honored to be leading the company through its transformation by driving results through improved commercial and operational execution,” said CEO John Sabino. “There is a multi-billion dollar market opportunity ahead of us as we execute on our go-to-market strategy, lean into our product’s integration and orchestration capabilities, and strengthen our capital structure. I am excited to share that these operational initiatives are already underway, and I am confident they will place LivePerson on a path to profitable growth.”

“I’m excited to partner with John on the path ahead and I share the board’s confidence in his leadership,” said CFO and COO John Collins. “The rapid growth in our market, coupled with repeated validation of our product by customers, investors, and third party research, makes it clear that LivePerson has a compelling growth opportunity following the rebuild of its sales and customer success motion.”

Customer Expansion

During the fourth quarter, the Company signed 62 total deals for the quarter, including 3 seven-figure deals, 46 expansion & renewals and 16 new logo deals. New logo deals included:

A globally recognized designer;A major telecom services provider in Southeast Asia, through a partnership; andA leading personal loan provider, through a partnership.

The Company also expanded/renewed business with:

Several financial services companies including one of the world’s largest banks, a large U.K. financial services provider, a growing U.S. credit card issuer, a major U.S. credit union, and a large Australian retail bank; as well asA leading U.K. connectivity provider;A large U.S. luxury jewelry company; andA leading technology company.

Net Loss and Adjusted Operating Loss

Net loss for the fourth quarter of 2023 was $40.5 million or $0.48 per share, as compared to a net loss of $41.7 million or $0.55 per share for the fourth quarter of 2022.  Adjusted operating loss, a non-GAAP financial metric, for the fourth quarter of 2023 was $4.0 million, as compared to a $16.1 million adjusted operating loss for the fourth quarter of 2022. Adjusted operating loss excludes amortization of purchased intangibles and finance leases, stock-based compensation expense, other litigation, consulting and other employee costs, restructuring costs, impairment of goodwill, impairment of intangibles and other assets, gain on divestiture, leadership transition costs, contingent earn-out adjustments, IT transformation costs, acquisition and divestiture costs, interest (income) expense, and other (income) expense.

Adjusted EBITDA

Adjusted EBITDA, a non-GAAP financial measure, for the fourth quarter of 2023 was $3.7 million as compared to an adjusted EBITDA loss of $5.2 million for the fourth quarter of 2022. Adjusted EBITDA excludes amortization of purchased intangibles and finance leases, stock-based compensation expense, depreciation, other litigation, consulting and other employee costs, restructuring costs, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, IT transformation costs, gain on divestiture, contingent earn-out adjustments, provision for income taxes, acquisition and divestiture costs, interest (income) expense, and other (income) expense.

A reconciliation of non-GAAP financial measures to GAAP measures has been provided in the financial tables included in this press release. An explanation of the non-GAAP financial measures and how they are calculated is included below under the heading “Non-GAAP Financial Measures.”

Cash and Cash Equivalents

The Company’s cash balance was $210.8 million at December 31, 2023, as compared to $391.8 million at December 31, 2022.

Financial Expectations

The following forward-looking measures and the underlying assumptions involve significant known and unknown risks and uncertainties, and actual results may vary materially from these forward-looking measures. The Company does not present a quantitative reconciliation of the forward-looking non-GAAP financial measures, adjusted EBITDA and adjusted EBITDA margin to the most directly comparable GAAP financial measures (or otherwise present such forward-looking GAAP measures) because it is impractical to forecast certain items without unreasonable efforts due to the uncertainty and inherent difficulty of predicting, within a reasonable range, the occurrence and financial impact of and the periods in which such items may be recognized. In particular, these non-GAAP financial measures exclude certain items, including amortization of purchased intangibles and finance leases, stock-based compensation expense, depreciation, other litigation, consulting and other employee costs, restructuring costs, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, gain on divestiture, contingent earn-out adjustments, provision for income taxes, IT transformation costs, acquisition and divestiture costs, interest (income) expense, and other (income) expense, which depend on future events that the Company is unable to predict. Depending on the size of these items, they could have a significant impact on the Company’s GAAP financial results.

For the full year 2024, we expect total revenue to range from $300M$315M or (24)% to (20)% year over year (excluding $7.2M of Kasamba revenue generated in Q1 2023). In addition, we expect B2B Core recurring revenue to represent 92% of total revenue. For the full year 2024, we expect adjusted EBITDA to range from $15M to $26M, or a margin of 5.0% to 8.3%.

For the first quarter, we expect total revenue to range from $79M$83M or (21)% to (17)% year over year (excluding $7.2M of Kasamba revenue generated in Q1 2023). We expect B2B Core recurring revenue to represent   92% of total revenue. For the first quarter, we expect adjusted EBITDA to range from $(2) to $2M, or a margin of (2.5)% to 2.4%.

For the tables below, year-over-year growth rates are on a like-for-like basis (excluding $7.2M of Kasamba contribution from Q1 2023). 

First Quarter 2024

Guidance

Revenue (in millions)

$79 – $83

Revenue growth (year-over-year)

(21)% – (17)%

Adjusted EBITDA (in millions)

$(2) – $2

Adjusted EBITDA margin (%)

(2.5)% – 2.4%

Full Year 2024

Guidance

Revenue (in millions)

$300 – $315

Revenue growth (year-over-year)

(24)% – (20)%

Adjusted EBITDA (in millions)

$15 – $26

Adjusted EBITDA margin (%)

5.0% – 8.3%

Disaggregated Revenue

Included in the accompanying financial results are revenues disaggregated by revenue source, as follows:

Three Months Ended
December 31,

Year Ended
December 31,

2023

2022

2023

2022

(In thousands)

Revenue:

Hosted services (1)

$           78,600

$           94,085

$         332,971

$       412,467

Professional services

16,868

28,392

69,012

102,333

Total revenue

$           95,468

$         122,477

$         401,983

$      514,800

(1)

On March 20, 2023, the Company completed the sale of Kasamba and therefore ceased recognizing revenue related to Kasamba effective on the transaction close date. Further, this sale eliminated the entire Consumer segment, as a result of which revenue is presented within a single consolidated segment. Hosted services includes $7.1 million for the year ended December 31, 2023 and $9.4 million and   $37.1 million for the three and twelve months ended December 31, 2022 respectively, relating to Kasamba.

Stock-Based Compensation

Included in the accompanying financial results are expenses related to stock-based compensation, as follows:

Three Months Ended

December 31,

Year Ended

December 31,

2023

2022

2023

2022

(In thousands)

Cost of revenue

$                 577

$                 777

$           1,456

$              9,933

Sales and marketing

2,925

963

10,354

19,575

General and administrative

364

4,987

(5,706)

40,690

Product development

3,508

2,588

5,750

39,440

  Total

$              7,374

$              9,315

$         11,854

$         109,638

Amortization of Purchased Intangibles and Finance Leases 

Included in the accompanying financial results are expenses related to the amortization of purchased intangibles and finance leases, as follows:

Three Months Ended

December 31,

Year Ended

December 31,

2023

2022

2023

2022

(In thousands)

Cost of revenue

$              4,966

$              4,646

$         18,691

$           18,434

Amortization of purchased intangibles

861

936

3,505

3,678

  Total

$              5,827

$              5,582

$         22,196

$           22,112

Supplemental Fourth Quarter 2023 Presentation

LivePerson will post a presentation providing supplemental information for the fourth quarter 2023 on the investor relations section of the Company’s web site at www.ir.liveperson.com.

Earnings Teleconference Information

The Company will discuss its fourth quarter of 2023 financial results during a teleconference today, February 28, 2024, at 5:00 PM ET. To participate via telephone, callers should dial in five to ten minutes prior to the 5:00 p.m. Eastern start time; domestic callers (U.S. and Canada) should dial 1-877-407-0784, while international callers should dial 1-201-689-8560, and both should reference the conference ID “13743243.”

The conference call will also be simulcast live on the Internet and can be accessed by logging onto the investor relations section of the Company’s web site at www.ir.liveperson.com.

If you are unable to participate in the live call, the teleconference will be available for replay approximately two hours after the call. To access the replay, please call 1-844-512-2921 (U.S. and Canada) or 1-412-317-6671 (international). Please reference the conference ID “13743243.” A replay will also be available on the investor relations section of the Company’s web site at www.ir.liveperson.com.

About LivePerson, Inc.

LivePerson (NASDAQ: LPSN)  is the enterprise leader in digital customer conversations. The world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.

Non-GAAP Financial Measures

Investors are cautioned that the following financial measures used in this press release and on our earnings call are “non-GAAP financial measures”: (i) adjusted EBITDA, or loss before provision for income taxes, interest (income) expense, other (income) expense, depreciation, amortization of purchased intangibles and finance leases, stock-based compensation expense, contingent earn-out adjustments, restructuring costs, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, IT transformation costs, gain on divestiture, acquisition and divestiture costs and other litigation, consulting and other employee costs; (ii) adjusted EBITDA margin, or loss before provision for income taxes, interest (income) expense, other (income) expense, depreciation, amortization of purchased intangibles and finance leases, stock-based compensation expense, contingent earn-out adjustments, restructuring costs, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, IT transformation costs, gain on divestiture, acquisition and divestiture costs and other litigation, consulting and other employee costs divided by revenue; (iii) adjusted operating loss, or operating loss excluding interest (income) expense, other (income) expense, amortization of purchased intangibles and finance leases, stock-based compensation expense, contingent earn-out adjustments, restructuring costs, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, IT transformation costs, gain on divestiture, acquisition and divestiture costs, and other litigation, consulting and other employee costs and (iv) free cash flow, or net cash provided by operating activities less purchases of property and equipment, including capitalized software.

Non-GAAP financial information should not be construed as an alternative to any other measures of performance determined in accordance with GAAP, or as an indicator of our operating performance, liquidity or cash flows generated by operating, investing and financing activities as there may be significant factors or trends that it fails to address. We present non-GAAP financial information because we believe that it is helpful to some investors as one measure of our operations.

Forward-Looking Statements

Statements in this press release and on our earnings call regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements, including but not limited to financial guidance, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. It is routine for our internal projections and expectations to change as the quarter and year progress, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: strain on our personnel resources and infrastructure from supporting our customer base; our ability to retain existing customers and cause them to purchase additional services and to attract new customers; our ability to retain key personnel, attract new personnel and to manage staff attrition; our ability to successfully integrate past or potential future acquisitions; our ability to refinance our substantial indebtedness before it becomes due or to secure necessary additional financing on commercially reasonable terms, or at all; lengthy sales cycles; delays in our implementation cycles; payment-related risks; potential fluctuations in our quarterly revenue and operating results; limitations on the effectiveness of our controls; non-payment or late payment of amounts due to us from a significant number of customers; volatility in the capital markets; recognition of revenue from subscriptions; customer retention and engagement; our ability to develop and maintain successful relationships with partners, service partners, social media and other third-party consumer messaging platforms and endpoints; our ability to effectively operate on mobile devices; the highly competitive markets in which we operate; general economic conditions; failures or security breaches in our services, those of our third party service providers, or in the websites of our customers; regulation or possible misappropriation of personal information belonging to our customers’ Internet users; US and international laws and regulations regarding privacy data protection and AI and increased public scrutiny of privacy,security and AI issues that could result in increased government regulation and other legal obligations; ongoing litigation and legal matters; new regulatory or other legal requirements that could materially impact our business; governmental export controls and economic sanctions; industry-specific regulation and unfavorable industry-specific laws, regulations or interpretive positions; future regulation of the Internet or mobile devices; technology-related defects that could disrupt the LivePerson services; our ability to protect our intellectual property rights or potential infringement of the intellectual property rights of third parties; the use of AI in our product offerings or by our vendors; the presence of, and difficulty in correcting, errors, failures or “bugs” in our products; our ability to license necessary third party software for use in our products and services, and our ability to successfully integrate third party software; potential adverse impact due to foreign currency and cryptocurrency exchange rate fluctuations; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks if and as we expand; risks related to our operations in Israel; potential failure to meeting service level commitments to certain customers; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; technological or other defects that could disrupt or negatively impact our services; our ability to maintain our reputation; changes in accounting principles generally accepted in the United States; natural catastrophic events and interruption to our business by man-made problems; potential limitations on our ability to use net operating losses to offset future taxable income; and risks related to our common stock being traded on more than one securities exchange. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the Company’s reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important factors that could cause actual results to differ from those discussed in forward-looking statements.

 

LivePerson, Inc.

Consolidated Statements of Operations

(In Thousands, Except Share and Per Share Data)

Unaudited

Three Months Ended

December 31,

Year Ended

December 31,

2023

2022

2023

2022

Revenue

$          95,468

$        122,477

$      401,983

$        514,800

Costs, expenses and other:

Cost of revenue

39,818

46,402

142,823

184,699

Sales and marketing

32,365

46,464

125,677

214,027

General and administrative

21,554

28,473

91,619

120,625

Product development

29,859

37,120

124,792

193,688

Impairment of goodwill

11,895

Impairment of intangibles and other assets

5,015

7,974

Restructuring costs

6,665

2,018

22,664

19,967

Gain on divestiture

(17,591)

Amortization of purchased intangible assets

861

936

3,505

3,678

Total costs, expenses and other

136,137

161,413

513,358

736,684

Loss from operations

(40,669)

(38,936)

(111,375)

(221,884)

Other income (expense), net:

Interest income (expense), net

1,664

1,361

4,669

(352)

Other income (expense), net

1,043

(3,692)

10,434

(1,784)

Total other income (expense), net

2,707

(2,331)

15,103

(2,136)

Loss before provision for income taxes

(37,962)

(41,267)

(96,272)

(224,020)

Provision for income taxes

2,563

457

4,163

1,727

Net loss

$        (40,525)

$        (41,724)

$    (100,435)

$      (225,747)

Net loss per share of common stock:

Basic

$             (0.48)

$             (0.55)

$          (1.28)

$             (3.03)

Diluted

$             (0.48)

$             (0.55)

$          (1.28)

$             (3.03)

Weighted-average shares used to compute net loss per share:

Basic

83,610,995

75,538,133

78,593,274

74,509,404

Diluted

83,610,995

75,538,133

78,593,274

74,509,404

 

LivePerson, Inc.

Consolidated Statements of Cash Flows

(In Thousands)

Unaudited

Year Ended December 31,

2023

2022

OPERATING ACTIVITIES:

Net loss

$      (100,435)

$      (225,747)

Adjustments to reconcile net loss to net cash (used in) provided by operating activities:

Stock-based compensation expense

11,854

109,638

Depreciation

32,557

32,284

Amortization of purchased intangible assets and finance leases

22,196

22,112

Amortization of debt issuance costs

4,043

3,778

Accretion of debt discount on convertible senior notes

Impairment of goodwill

11,895

Impairment of intangible and other assets

7,974

Change in fair value of contingent consideration

4,629

(8,516)

Gain on repurchase of convertible notes

(7,200)

Allowance for credit losses

3,319

5,644

Gain on divestiture

(17,591)

Gain on settlement of leases

(242)

Deferred income taxes

1,046

(1,161)

Equity loss in joint venture

2,264

Changes in operating assets and liabilities, net of acquisitions:

Accounts receivable

1,457

(38)

Prepaid expenses and other current assets

(3,411)

(5,979)

Contract acquisition costs

4,992

(6,370)

Other assets

1,361

(153)

Accounts payable

(13,570)

12,050

Accrued expenses and other current liabilities

24,343

7,485

Deferred revenue

(3,169)

(12,341)

Operating lease liabilities

(523)

(2,638)

Other liabilities

(7,796)

8,093

Net cash used in operating activities

(19,765)

(62,101)

INVESTING ACTIVITIES:

Purchases of property and equipment, including capitalized software

(28,657)

(48,486)

Proceeds from divestiture

13,819

Payments for acquisitions, net of cash acquired

(3,430)

Purchases of intangible assets

(4,004)

(2,680)

Investment in joint venture

(2,264)

Net cash used in investing activities

(18,842)

(56,860)

FINANCING ACTIVITIES:

Principal payments for financing leases

(3,330)

(3,734)

Repurchase of common stock

(221)

Proceeds from issuance of common stock in connection with the exercise of options and ESPP

1,890

5,573

Payment for repurchase of convertible senior notes

(149,702)

Net cash (used in) provided by financing activities

(151,142)

1,618

Effect of foreign exchange rate changes on cash and cash equivalents

465

(3,980)

Net decrease in cash, cash equivalents, and restricted cash

(189,284)

(121,323)

Cash classified within current assets held for sale

10,011

(10,011)

Cash, cash equivalents, and restricted cash – beginning of year

392,198

523,532

Cash, cash equivalents, and restricted cash – end of year

$        212,925

$        392,198

 

LivePerson, Inc.

Reconciliation of Non-GAAP Financial Information to GAAP

(In Thousands)

Unaudited

Three Months Ended
December 31,

Year Ended

December 31,

2023

2022

2023

2022

Reconciliation of Adjusted EBITDA (Loss):

GAAP net loss

$         (40,525)

$         (41,724)

$    (100,435)

$      (225,747)

Add/(less):

Depreciation

7,705

10,870

32,557

32,284

Other litigation, consulting and other employee costs (1)

5,553

4,569

32,266

17,212

Restructuring costs (2)

6,665

2,018

22,664

19,967

Amortization of purchased intangibles and finance leases

5,827

5,582

22,196

22,112

Impairment of goodwill

11,895

Stock-based compensation expense (3)

8,525

9,315

10,187

109,638

Leadership transition costs

1,418

8,384

Impairment of intangibles and other assets

5,015

7,974

Contingent earn-out adjustments

(812)

52

4,629

(8,516)

Provision for income taxes

2,563

457

4,163

1,727

IT transformation costs (4)

3,576

3,576

Acquisition and divestiture costs

96

1,368

3,131

4,492

Interest (income) expense, net

(1,664)

(1,361)

(4,669)

352

Gain on divestiture

(17,591)

Other (income) expense, net (5)

(231)

3,640

(15,063)

10,300

Adjusted EBITDA (loss)

$             3,711

$           (5,214)

$         25,864

$         (16,179)

Reconciliation of Adjusted Operating Loss

Loss before provision for income taxes

(37,962)

(41,267)

(96,272)

(224,020)

Add/(less):

 Other litigation, consulting and other employee costs (1)

5,553

4,569

32,266

17,212

 Restructuring costs (2)

6,665

2,018

22,664

19,967

 Amortization of purchased intangibles and finance leases

5,827

5,582

22,196

22,112

 Impairment of goodwill

11,895

 Stock-based compensation expense (3)

8,525

9,315

10,187

109,638

 Leadership transition costs

1,418

8,384

 Impairment of intangibles and other assets

5,015

7,974

 Contingent earn-out adjustments

(812)

52

4,629

(8,516)

 IT transformation costs (4)

3,576

3,576

 Acquisition and divestiture costs

96

1,368

3,131

4,492

 Interest (income) expense, net

(1,664)

(1,361)

(4,669)

352

 Gain on divestiture

(17,591)

 Other (income) expense, net (5)

(231)

3,640

(15,063)

10,300

Adjusted operating loss

$           (3,994)

$         (16,084)

$         (6,693)

$         (48,463)

(1)

Includes litigation costs of $4.4 million and consulting fees and related costs of $1.2 million for the three months ended December 31, 2023. Includes litigation costs of $3.6 million, employee benefit costs of $0.5 million and consulting costs of $0.5 million for the three months ended December 31, 2022. Includes litigation costs of $28.0 million, consulting fees and related costs of $4.4 million, offset by sales tax liability reversals of $0.1 million for the year ended December 31, 2023. Includes litigation costs of $11.0 million, employee benefit costs of $1.6 million, consulting fees and related costs of $2.2 million, employee-related costs of $2.1 million and reserve for sales and use tax liability of $0.3 million for the year ended December 31, 2022.

(2)

Includes IT contract termination cost of $5.7 million and severance costs and other compensation related costs of $0.9 million for the three months ended December 31, 2023. Includes severance costs and other compensation related costs of $1.9 million and lease restructuring costs of $0.1 million for the three months ended December 31, 2022. Includes severance costs and other compensation related costs of $16.9 million and IT contract termination costs of $5.7 million for the year ended December 31, 2023. Includes severance costs and other compensation related costs of $19.5 million and lease restructuring costs of $0.4 million for the year ended December 31, 2022.

(3)

Excludes $1.7 million of accelerated stock-based compensation for the three months ended and year ended December 31, 2023 in connection with the CEO departure, as these costs are presented in leadership transition costs.

(4)

Includes IT infrastructure realignment costs related to consolidating and migrating data centers to the cloud. We expect these costs to continue in 2024. 

(5)

Includes $10.0 million of other income related to a litigation settlement, a $7.2 million gain related to convertible senior notes repurchases and losses related to the Company’s equity method investment during the year ended December 31, 2023. The remaining amount of other (income) expense, net fluctuation is attributable to currency rate fluctuations for the three months and year ended December 31, 2023. Includes $3.3 million of losses related to the Company’s equity method investment for the three months ended December 31, 2022. Includes $0.2 million of other income related to the settlement of leases, offset by $7.7 million of losses related to the Company’s equity method investment for the year ended December 31, 2022.

 

Three Months Ended

December 31,

Year Ended

December 31,

2023

2022

2023

2022

Calculation of Free Cash Flow:

Net cash used in operating activities

$             4,537

$           17,370

$        (19,765)

$       (62,101)

Purchases of property and equipment, including capitalized software

(6,220)

(13,274)

(28,657)

(48,486)

Total Free Cash Flow

$           (1,683)

$             4,096

$        (48,422)

$     (110,587)

 

LivePerson, Inc.

 Consolidated Balance Sheets

(In Thousands)

Unaudited

December 31,
2023

December 31,
2022

ASSETS

CURRENT ASSETS:

Cash and cash equivalents

$         210,782

$         391,781

Restricted cash

2,143

417

Accounts receivable, net

81,802

86,537

Prepaid expenses and other current assets

26,981

23,747

Assets held for sale

30,984

Total current assets

321,708

533,466

Operating lease right-of-use asset

4,135

1,604

Property and equipment, net

119,325

126,499

Contract acquisition costs

37,354

43,804

Intangible assets, net

61,625

78,103

Goodwill

285,631

296,214

Deferred tax assets, net

4,527

4,423

Investment in joint venture

2,264

Other assets

1,208

2,563

Total assets

$         835,513

$      1,088,940

LIABILITIES AND STOCKHOLDERS’ EQUITY

CURRENT LIABILITIES:

Accounts payable

$           13,555

$           25,303

Accrued expenses and other current liabilities

97,024

129,244

Deferred revenue

81,858

84,494

Convertible senior notes

72,393

Operating lease liabilities

2,719

2,160

Liabilities associated with assets held for sale

10,357

Total current liabilities

267,549

251,558

Convertible senior note, net of current portion

511,565

737,423

Operating lease liabilities, net of current portion

2,173

682

Deferred tax liabilities

2,930

2,550

Other liabilities

3,158

28,639

Total liabilities

787,375

1,020,852

Total stockholders’ equity

48,138

68,088

Total liabilities and stockholders’ equity

$         835,513

$      1,088,940

Investor Relations contact
ir-lp@liveperson.com

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SOURCE LivePerson

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Technology

Haier Announces Global Partnership with UEFA Champions League

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New brand building milestone deepens Haier’s global consumer connections

BERLIN, Sept. 4, 2026 /PRNewswire/ — Haier, the world’s No.1 major home appliances brand, today announced a global partnership with UC3, under which Haier will become a Global Partner of the UEFA Champions League from the 2027/28 season through the 2030/31 season.

The four-year partnership, running from July 1, 2027 to June 30, 2031, grants Haier exclusive worldwide rights in the home appliances, televisions and commercial display screens categories across a range of UEFA club competitions, including the UEFA Champions League.

More than a commercial sponsorship, the collaboration outlines Haier’s transition from a globally recognized appliances company towards developing a deeper relationship with consumers worldwide.

“This partnership represents a key milestone in Haier’s global brand strategy,” said Wang Meiyan, Vice President and Chief Brand Officer of Haier Group. “The UEFA Champions League brings together millions of fans around the world through a shared pursuit of excellence. Through this collaboration, we aim to bring the passion and spirit of champions closer to consumers’ everyday life, creating new possibilities through intelligent technologies.”

“We are delighted to welcome Haier as a new global partner of the UEFA Champions League. Its international presence, ability to innovate and ambition to create increasingly relevant experiences for people make Haier an ideal partner for the competition. Together, we aim to develop new opportunities to engage fans around the world and bring them even closer to our competitions, while celebrating the emotion, excellence and sense of belonging that make European football unique,” said Guy-Laurent Epstein Co-Managing Director, UC3.

From Global Recognition to Global Connection

Upon entering international markets in 1991, Haier was among the earliest Chinese companies to pursue global growth by building its own brands rather than relying on product exports. Over the decades, Haier has established a strong local presence across more than 200 countries and regions, with leading positions in over 30 markets.

This global presence is supported by a network of 10 R&D centers, 35 industrial parks and 173 manufacturing centers worldwide. By combining global capabilities with local insights, Haier develops products, solutions and experiences tailored to consumers’ diverse needs across markets.

This approach has driven sustained global recognition. Haier has ranked as the world’s No.1 major appliances brand by retail volume for 17 consecutive years and has been recognized among the Kantar BrandZ Top 100 Most Valuable Global Brands for eight consecutive years.

Building on this track record, Haier will continue to strengthen its presence in premium markets while developing brands, products and solutions that respond to evolving consumer expectations and create new possibilities for intelligent living.

Leading Through Technology, Connecting Through Sports

Technology has long been a key driver of Haier’s global development. As AI becomes increasingly integrated into products, connected scenarios and smart living ecosystems, Haier is expanding from individual product innovation towards more integrated experiences across the home.

The interconnection between technological development in everyday lives and the cultural centrality of sport provides a powerful platform for closer relationships with consumers. For more than two decades, Haier has developed a global sports partnership portfolio spanning leading football clubs, including Paris Saint-Germain and Liverpool Football Club, as well as major international sporting events including the Australian Open and Roland-Garros.

Over the years, Haier’s sports marketing has evolved from building brand visibility to creating deeper consumer connections through global sports partnerships and locally relevant experiences. Beyond football and established international sporting events, Haier has expanded its sports portfolio across markets, including badminton, marathon running, cricket and basketball.

The partnership with UEFA club competitions, including the UEFA Champions League, UEFA Super Cup, UEFA Youth League Finals and UEFA Futsal Champions League Finals, represents the next stage of this journey. By bringing together the passion and excellence of elite football with the possibilities of intelligent living, Haier aims to create experiences that extend beyond the stadium and become part of consumers’ everyday lives.

Unveiled during IFA 2026 in Berlin, one of the world’s leading consumer electronics and home appliance exhibitions, the partnership reinforces Haier’s commitment to building stronger connections with consumers worldwide. Together with the UEFA Champions League, Haier will connect the spirit of champions with intelligent living, creating new experiences for consumers and fans around the world.

ABOUT HAIER GROUP

Founded in 1984, Haier Group is a leading global provider of better life and digital transformation solutions, with the purpose of “More Creation, More Possibilities”. The company has established 10 R&D centers, 35 industrial parks and 173 manufacturing centers, achieving a global revenue of USD 59.8 billion in 2025. Haier has been ranked in the Kantar BrandZ Top 100 Most Valuable Global Brands for 8 consecutive years. Additionally, Haier has held the No.1 position in Euromonitor International Global Major Appliances Brand for 17 consecutive years. Haier has 8 listed companies, with its subsidiary Haier Smart Home named among the Fortune Global 500 and Fortune World’s Most Admired Companies.

ABOUT UC3

UC3 unites European football’s governing body UEFA and European Football Clubs (EFC), representing more than 800 top European clubs, around a new vision for managing commercial rights to UEFA club competitions (the “UCCs”). It is the commercial entity responsible for generating revenues from the UCCs and creating value for our partners. UC3 oversees the management, sales and delivery of all commercial rights (including media, sponsorship and licensing rights) for UEFA’s elite men’s and women’s club competitions.

SOURCE Haier Group

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Technology

Aurzen Introduces “Unfold the Art,” a New Creative Chapter Inspired by Basquiat for Portable Projection

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IRVINE, Calif., Sept. 4, 2026 /CNW/ — Aurzen today announced “Unfold the Art,” a new creative collection inspired by Jean-Michel Basquiat, bringing the brand’s portable projection vision into closer dialogue with art, design, and everyday living. By combining Aurzen’s design-led approach to portable devices with Basquiat’s bold visual energy, the initiative marks the beginning of a long-term platform dedicated to exploring new expressions across art, space, and modern lifestyle.

Known for making portable projection easier to carry, place, and enjoy across different environments, Aurzen sees this special collection as a natural extension of its design philosophy. With “Unfold the Art,” the brand connects portable technology with a stronger visual point of view and a more expressive sense of atmosphere.

The collection draws on a shared belief that everyday objects can be both functional and emotionally resonant. Aurzen’s clean, flexible design language meets the raw energy, layered symbolism, and unmistakable immediacy associated with Basquiat’s iconic visual world, creating a project shaped by contrast, expression, and personality.

“Aurzen has always believed technology should feel easy to live with and meaningful to experience,” said Jason Zhang, Senior Director of Product at Aurzen. “Through this collection inspired by Basquiat, we are exploring a more expressive side.”

Designed to grow beyond a single launch moment, “Unfold the Art” will evolve as a broader creative story. Future expressions will build on this foundation, exploring how portable projection can feel more personal, more visual, and more culturally alive in the home.

For Aurzen, this initiative reflects a commitment to shaping not only how projection performs, but how it looks and feels in everyday living spaces, where useful technology and artistic inspiration can naturally coexist.

This project was done in collaboration with Artestar, a global licensing agency and creative consultancy representing world-renowned visual artists, estates, and foundations. Artestar conceptualizes and develops some of the world’s most iconic brand partnerships across an array of categories and geographic regions, all while preserving and elevating each artist’s unique legacy. Through strategic planning and thoughtful curation, Artestar powers creative collaborations to make art accessible to everyone. Learn more at artestar.com.

About Aurzen

Aurzen is a global innovator in smart projection technology. By combining advanced optical engineering with intuitive software and user-focused design, Aurzen delivers products that bring big-screen experiences to any space. The company pioneered the world’s first Tri-Fold Truly Portable Projector, ZIP, and its designs have been recognized with multiple international awards, including the iF Design Award, Red Dot Award, G-Mark Award, and IDEA Award. For more information, visit www.aurzen.com.

About JEAN-MICHEL BASQUIAT

Jean-Michel Basquiat stands as one of the most influential artists of his generation and is widely regarded as a defining figure of 20th-century art. Though his career lasted less than a decade, it transformed contemporary art and continues to shape culture today.

Basquiat’s art is raw, charged with energy, and fiercely original. With a fearless approach to color and composition, he balanced opposing forces with control and spontaneity, menace and humor, urban grit and primal expression. His work embraced a fusion of media, incorporating painting, drawing, and collage. The surfaces of his canvases teem with language and coded imagery: words, numbers, symbols, diagrams, and pictograms merge with fragments of popular culture, history, and personal iconography. His multi-panel constructions, exposed stretcher bars, and dense overlays of text and imagery became hallmarks of Jean-Michel Basquiat’s inimitable style, positioning him as a true innovator who blurred boundaries between fine art and street culture.

© Estate of Jean-Michel Basquiat. Licensed by Artestar, New York.

View original content to download multimedia:https://www.prnewswire.com/news-releases/aurzen-introduces-unfold-the-art-a-new-creative-chapter-inspired-by-basquiat-for-portable-projection-302860420.html

SOURCE Aurzen Official

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Technology

ECOVACS Robotics Unveils Next Generation of Intelligent Cleaning at IFA 2026

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BERLIN, Sept. 4, 2026 /PRNewswire/ — As ECOVACS unveils the next generation of intelligent cleaning at IFA, Forbes Asia has recognised ECOVACS as the ‘Global No. 1 Home Robotics Brand’, acknowledging the company’s leadership across multiple categories from floor care to windows, lawns, and pools. Its products are currently used across 38 million households in nearly 180 markets, demonstrating ECOVACS’ successful expansion and innovation trajectory.

“Launching into the UK and Irish markets earlier this year was a huge milestone for us,” said Graham Mitchell, Head of Sales, UK and Ireland. “From day one, our goal has been to give people the freedom from daily chores and the latest innovations revealed at IFA represent the next generation of cleaning, delivering power, innovation and seamless integration to UK and Irish homes”.

NEW PRODUCT LAUNCHES AT IFA

DEEBOT X12S OmniCyclone: Features industry-leading suction, built-in AGENT YIKO 3.0 AI assistant helping consumers create automated routines that fit their lifestyle, and an auto-empty station eliminating bag costs and allergen exposure. RRP: £1,199. Available 9th September

DEEBOT T90S PRO OMNI: Combines 27cm self-cleaning OZMO Roller with 40,000 Pa suction and superior hygiene technology preventing residue build-up and reducing odours. RRP: £699. Available 24th September

DEEBOT T90 MAX PRO OMNI: Boasts flagship mopping technology at an accessible price point, 40,000 Pa suction, and slim 95mm design for under-furniture access. RRP: £549, 9th September

All three DEEBOT models feature industry leading OZMO Roller 3.0 mopping system, upgraded AI navigation, enhanced OMNI stations with self-cleaning technology, and powerful suction (27,000-40,000 Pa) capturing fine dust and pet hair.

WINBOT W2S PRO OMNI: Window-cleaning robot with TruEdge 2.0 edge-to-edge coverage and three-nozzle spray technology delivering 46% improved efficiency. WIN-SLAM 4.0 navigation enables safe cleaning up to 75m² per fill with 12-step protection. RRP: £529. Available from 9th September

All models to be available through Amazon and major UK retailers including Argos, Currys, and Very.

2027 INNOVATIONS

ECOVACS previewed upcoming launches including the GOAT T-Series lawnmower and the ULTRAMARINE L1 PRO pool-cleaning robot, signalling expansion beyond home floor care.

IFA visitors can experience innovations live September 4-8 in Hall 9, Booth 113.

For more information on all new ECOVACS products, please visit ecovacs.com. You can find individual press releases and product cards for each new launch here, or a selection of images for each product here

View original content to download multimedia:https://www.prnewswire.co.uk/news-releases/ecovacs-robotics-unveils-next-generation-of-intelligent-cleaning-at-ifa-2026-302869519.html

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