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Veeva Announces Fourth Quarter and Fiscal Year 2024 Results

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Fiscal Year 2024 Total Revenues of $2,363.7M, up 10% Year Over Year;
Q4 Total Revenues of $630.6M, up 12% Year Over Year

Fiscal Year 2024 Subscription Services Revenues of $1,901.6M, up 10% Year Over Year;
Q4 Subscription Services Revenues of $521.5M, up 13% Year Over Year

PLEASANTON, Calif., Feb. 29, 2024 /PRNewswire/ — Veeva Systems Inc. (NYSE: VEEV), a leading provider of industry cloud solutions for the global life sciences industry, today announced results for its fourth quarter and fiscal year ended January 31, 2024.

“The fourth quarter was a strong finish to an important year for Veeva,” said CEO Peter Gassner. “Executing on our long-term industry cloud opportunity, we delivered the Veeva Compass Suite of data products, established the Clinical Platform, and progressed our new Commercial Cloud. These advances will fuel our growth and have a major impact on the industry for years to come.”

Fiscal 2024 Fourth Quarter Results:

Revenues: Total revenues for the fourth quarter were $630.6 million, up from $563.4 million one year ago, an increase of 12% year over year. Subscription services revenues for the fourth quarter were $521.5 million, up from $460.2 million one year ago, an increase of 13% year over year.

Operating Income and Non-GAAP Operating Income(1): Fourth quarter operating income was $135.3 million, compared to $108.9 million one year ago, an increase of 24% year over year. Non-GAAP operating income for the fourth quarter was $239.1 million, compared to $209.4 million one year ago, an increase of 14% year over year.

Net Income and Non-GAAP Net Income(1): Fourth quarter net income was $147.4 million, compared to $188.5 million one year ago, a decrease of 22% year over year. Non-GAAP net income for the fourth quarter was $226.3 million, compared to $186.3 million one year ago, an increase of 21% year over year.

Net Income per Share and Non-GAAP Net Income per Share(1): For the fourth quarter, fully diluted net income per share was $0.90, compared to $1.16 one year ago, while non-GAAP fully diluted net income per share was $1.38, compared to $1.15 one year ago.

Customer Contracting Change: The previously announced customer contracting change that standardized termination for convenience (TFC) rights in our master subscription agreements went into effect on February 1, 2023. This resulted in a change in the timing of revenue for certain customer contracts to which a TFC right was added and reduced revenues, operating income and non-GAAP operating income, and net income and non-GAAP net income in the fourth quarter.

Fiscal Year 2024 Results:

Revenues: Total revenues for the fiscal year ended January 31, 2024 were $2,363.7 million, up from $2,155.1 million one year ago, an increase of 10% year over year. Subscription services revenues were $1,901.6 million, up from $1,733.0 million one year ago, an increase of 10% year over year.

Operating Income and Non-GAAP Operating Income(1): Fiscal year 2024 operating income was $429.3 million, compared to $459.1 million one year ago, a decrease of 6% year over year. Non-GAAP operating income for fiscal year 2024 was $842.5 million, compared to $830.5 million one year ago, an increase of 1% year over year.

Net Income and Non-GAAP Net Income(1): Fiscal year 2024 net income was $525.7 million, compared to $487.7 million one year ago, an increase of 8% year over year. Non-GAAP net income for fiscal year 2024 was $791.0 million, compared to $695.6 million one year ago, an increase of 14% year over year.

Net Income per Share and Non-GAAP Net Income per Share(1): For fiscal year 2024, fully diluted net income per share was $3.22, compared to $3.00 one year ago, while non-GAAP fully diluted net income per share was $4.84, compared to $4.28 one year ago.

Customer Contracting Change: The customer contracting change that standardized TFC rights in our master subscription agreements resulted in a change in the timing of revenue for certain customer contracts to which a TFC right was added and reduced revenues, operating income and non-GAAP operating income, and net income and non-GAAP net income in fiscal year ended January 31, 2024.

“We ended the year with strong financial results, reflecting our increasing strategic partnership with the industry and continued focused execution,” said CFO Brent Bowman. “Our innovation engine, proven operating model, and customer success focus continue to differentiate Veeva and drive our strong, profitable growth.”

Recent Highlights:

Product Excellence and Customer Success Drive Industry Leadership – Progressing on its vision to become the most strategic partner to the life sciences industry, Veeva finished the year with 1,432 customers, up 44 from the year prior. Veeva R&D Solutions ended the year with 1,078 customers and Veeva Commercial Solutions ended the year with a total of 693 customers.(2)(3)

Setting a New Standard with Veeva Clinical Platform – As the only company connecting clinical operations and clinical data management with 11 industry leading solutions today, the Veeva Clinical Platform is helping connect sponsors, research sites, and patients for more effective and efficient trials. Given its ability to help improve trial collaboration end-to-end, the industry is increasingly turning to Veeva as more than 500 customers now use at least one Veeva Vault Clinical solution. More than 85 customers have both a clinical operations and clinical data management product from Veeva.

Milestone Quarter for Veeva Data Cloud – In January, Veeva announced the availability of the complete Veeva Compass Suite of commercial data products, giving the industry a modern alternative to legacy data products. Compass uniquely supports the needs of today’s medicines because it includes projected data for both retail products and complex in-office therapies. Veeva Link also saw major success in the quarter as the ninth top 20 biopharma selected Veeva Link for Key People for all therapeutic areas.

Financial Outlook:

Veeva is providing guidance for its fiscal first quarter ending April 30, 2024 as follows:

Total revenues between $640 and $643 million.

Non-GAAP operating income between $245 and $247 million(4).

Non-GAAP fully diluted net income per share between $1.42 and $1.43(4).

Veeva is providing guidance for its fiscal year ending January 31, 2025 as follows:

Total revenues between $2,725 and $2,740 million.

Non-GAAP operating income of about $1,070 million(4).

Non-GAAP fully diluted net income per share of approximately $6.16(4).

Conference Call Information

Prepared remarks and an investor presentation providing additional information and analysis can be found on Veeva’s investor relations website at ir.veeva.com. Veeva will host a Q&A conference call at 2:00 p.m. PT today, February 29, 2024, and a replay of the call will be available on Veeva’s investor relations website.

What:

Veeva Systems Fourth Quarter and Fiscal Year 2024 Results Conference Call

When:

Thursday, February 29, 2024

Time:

2:00 p.m. PT (5:00 p.m. ET)

Online Registration:

https://registrations.events/direct/Q4I879596

Webcast:

ir.veeva.com

___________

(1) This press release uses non-GAAP financial metrics that are adjusted for the impact of various GAAP items. See the section titled “Non-GAAP Financial Measures” and the tables entitled “Reconciliation of GAAP to Non-GAAP Financial Measures” below for details.

(2) The combined customer counts for Commercial Solutions and R&D Solutions exceed the total customer count in each year because some customers subscribe to products in both areas. Commercial Solutions consist of our Veeva Commercial Cloud, Veeva Data Cloud, and Veeva Claims solutions. R&D Solutions consist of our Veeva Development Cloud, Veeva RegulatoryOne, and Veeva QualityOne solutions.

(3) Customer count totals are presented net of customer attrition during the period.

(4) Veeva is not able, at this time, to provide GAAP targets for operating income and fully diluted net income per share for the first fiscal quarter ending April 30, 2024 or fiscal year ending January 31, 2025 because of the difficulty of estimating certain items excluded from non-GAAP operating income and non-GAAP fully diluted net income per share that cannot be reasonably predicted, such as charges related to stock-based compensation expense. The effect of these excluded items may be significant.

About Veeva Systems
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves. For more information, visit veeva.com.

Veeva uses its ir.veeva.com website as a means of disclosing material non-public information, announcing upcoming investor conferences, and for complying with its disclosure obligations under Regulation FD. Accordingly, you should monitor our investor relations website in addition to following our press releases, SEC filings, and public conference calls and webcasts.

Forward-looking Statements
This release contains forward-looking statements regarding Veeva’s expected future performance and, in particular, includes quotes from management and guidance provided as of February 29, 2024 about Veeva’s expected future financial results. Estimating guidance accurately for future periods is difficult. It involves assumptions and internal estimates that may prove to be incorrect and is based on plans that may change. Hence, there is a significant risk that actual results could differ materially from the guidance we have provided in this release and we have no obligation to update such guidance. There are also numerous risks that have the potential to negatively impact our financial performance, including issues related to the performance, security, or privacy of our products, competitive factors, customer decisions and priorities, events that impact the life sciences industry, general macroeconomic and geopolitical events (including inflationary pressures, changes in interest rates, currency exchange fluctuations, changes in applicable laws and regulations, and impacts related to Russia’s invasion of Ukraine and the Israel-Hamas conflict), and issues that impact our ability to hire, retain, and adequately compensate talented employees. We have summarized what we believe are the principal risks to our business in a section titled “Summary of Risk Factors” on pages 38 and 39 in our filing on Form 10-Q for the period ended October 31, 2023, which you can find here. Additional details on the risks and uncertainties that may impact our business can be found in the same filing on Form 10-Q and in our subsequent SEC filings, which you can access at sec.gov. We recommend that you familiarize yourself with these risks and uncertainties before making an investment decision.

###

Investor Relations Contact:
Gunnar Hansen
Veeva Systems Inc.
267-460-5839
ir@veeva.com

Media Contact:
Maria Scurry
Veeva Systems Inc.
781-366-7617
pr@veeva.com

 

VEEVA SYSTEMS INC.

CONSOLIDATED BALANCE SHEETS

(In thousands)

(Unaudited)

January 31,
2024

January 31,
2023

Assets

Current assets:

Cash and cash equivalents

$         703,487

$         886,465

Short-term investments

3,324,269

2,216,163

Accounts receivable, net

852,172

703,055

Unbilled accounts receivable

36,365

82,174

Prepaid expenses and other current assets

86,918

81,456

Total current assets

5,003,211

3,969,313

Property and equipment, net

58,532

49,817

Deferred costs, net

23,916

31,825

Lease right-of-use assets

45,602

55,336

Goodwill

439,877

439,877

Intangible assets, net

63,017

82,476

Deferred income taxes

233,463

136,697

Other long-term assets

43,302

38,955

Total assets

$      5,910,920

$      4,804,296

Liabilities and stockholders’ equity

Current liabilities:

Accounts payable

$           31,513

$           41,678

Accrued compensation and benefits

43,433

44,282

Accrued expenses and other current liabilities

32,980

35,306

Income tax payable

11,862

4,946

Deferred revenue

1,049,761

869,285

Lease liabilities

9,334

11,306

Total current liabilities

1,178,883

1,006,803

Deferred income taxes

2,052

1,492

Lease liabilities, noncurrent

46,441

49,670

Other long-term liabilities

38,720

30,079

Total liabilities

1,266,096

1,088,044

Stockholders’ equity:

Class A common stock(5)

2

2

Class B common stock(5)

Additional paid-in capital

1,915,002

1,532,627

Accumulated other comprehensive loss

(10,637)

(31,129)

Retained earnings

2,740,457

2,214,752

Total stockholders’ equity

4,644,824

3,716,252

Total liabilities and stockholders’ equity

$      5,910,920

$      4,804,296

(5)Class B common stock was converted to Class A common stock on October 15, 2023. We refer to our Class A common
stock as common stock.

 

VEEVA SYSTEMS INC.

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(In thousands, except per share data)

(Unaudited)

Three months ended
January 31,

Fiscal year ended
January 31,

2024

2023

2024

2023

Revenues:

Subscription services(6)

$ 521,498

$ 460,152

$  1,901,593

$  1,733,002

Professional services and other(7)

109,120

103,237

462,080

422,058

Total revenues

630,618

563,389

2,363,673

2,155,060

Cost of revenues(8):

Cost of subscription services

77,398

68,913

290,577

257,635

Cost of professional services and other

96,530

95,401

386,714

351,770

Total cost of revenues

173,928

164,314

677,291

609,405

Gross profit

456,690

399,075

1,686,382

1,545,655

Operating expenses(8):

Research and development

163,565

142,538

629,031

520,278

Sales and marketing

99,203

89,049

381,472

348,691

General and administrative

58,658

58,565

246,545

217,595

Total operating expenses

321,426

290,152

1,257,048

1,086,564

Operating income

135,264

108,923

429,334

459,091

Other income, net

47,429

26,440

158,689

50,005

Income before income taxes

182,693

135,363

588,023

509,096

Income tax provision (benefit)

35,295

(53,170)

62,318

21,390

Net income

$ 147,398

$ 188,533

$ 525,705

$  487,706

Net income per share:

Basic

$       0.92

$       1.20

$       3.27

$       3.14

Diluted

$       0.90

$       1.16

$       3.22

$       3.00

Weighted-average shares used to compute net income per share:

Basic

161,088

156,512

160,532

155,385

Diluted

164,071

162,104

163,486

162,437

Other comprehensive income:

Net change in unrealized gain (loss) on available-for-sale investments

$   28,135

$   15,868

$   22,035

$  (14,854)

Net change in cumulative foreign currency translation loss

(1,237)

(1,355)

(1,546)

(4,317)

Comprehensive income

$ 174,296

$ 203,046

$ 546,194

$  468,535

(6) Includes subscription services revenues from the following product areas:

Veeva Commercial Solutions

$ 261,882

$ 242,896

$     995,803

$     946,252

Veeva R&D Solutions

259,616

217,256

905,790

786,750

Total subscription services

$ 521,498

$ 460,152

$  1,901,593

$  1,733,002

(7) Includes professional services and other revenues from the following product areas:

Veeva Commercial Solutions

$   45,899

$   44,161

$ 185,981

$  177,188

Veeva R&D Solutions

63,221

59,076

276,099

244,870

Total professional services and other

$ 109,120

$ 103,237

$ 462,080

$  422,058

(8) Includes stock-based compensation as follows:

Cost of revenues:

Cost of subscription services

$     1,626

$     1,651

$     6,483

$     6,257

Cost of professional services and other

13,356

13,307

53,237

50,341

Research and development

42,967

39,430

172,876

141,571

Sales and marketing

23,781

23,010

90,865

87,509

General and administrative

17,163

18,147

70,272

66,229

Total stock-based compensation

$   98,893

$   95,545

$ 393,733

$  351,907

 

VEEVA SYSTEMS INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(Unaudited)

Three months ended
January 31,

Fiscal year ended
January 31,

2024

2023

2024

2023

Cash flows from operating activities

Net income

$     147,398

$     188,533

$     525,705

$     487,706

Adjustments to reconcile net income to net cash provided by operating activities:

Depreciation and amortization

8,628

7,679

32,628

29,122

Reduction of operating lease right-of-use assets

2,806

3,136

11,691

12,198

Accretion of discount on short-term investments

(7,217)

(2,608)

(26,515)

(3,624)

Stock-based compensation

98,893

95,545

393,733

351,907

Amortization of deferred costs

5,334

4,989

18,177

22,096

Deferred income taxes

(25,242)

(43,133)

(105,374)

(127,502)

(Gain) loss on foreign currency from mark-to-market derivative

(1,063)

(222)

(222)

971

Bad debt expense (recovery)

63

(954)

693

256

Changes in operating assets and liabilities:

Accounts receivable

(596,731)

(459,243)

(149,810)

(72,177)

Unbilled accounts receivable

8,472

(89)

45,809

(18,908)

Deferred costs

(9,517)

(8,939)

(10,268)

(20,815)

Other current and long-term assets

7,220

(43,649)

414

(47,399)

Accounts payable

(4,728)

766

(10,230)

21,429

Accrued expenses and other current liabilities

5,323

6,622

(4,249)

9,276

Income taxes payable

5,302

(49,520)

6,916

(2,815)

Deferred revenue

416,284

362,485

188,164

140,472

Operating lease liabilities

(2,616)

(2,908)

(6,879)

(10,644)

Other long-term liabilities

(840)

4,808

956

8,921

Net cash provided by operating activities

57,769

63,298

911,339

780,470

Cash flows from investing activities

Purchases of short-term investments

(555,900)

(280,628)

(2,697,968)

(1,996,878)

Maturities and sales of short-term investments

476,932

245,273

1,647,813

1,002,707

Long-term assets

(7,735)

(3,907)

(26,196)

(13,512)

Net cash used in investing activities

(86,703)

(39,262)

(1,076,351)

(1,007,683)

Cash flows from financing activities

Proceeds from exercise of common stock options

10,503

13,538

62,687

43,654

Taxes paid related to net share settlement of equity awards

(20,987)

(15,779)

(78,875)

(63,030)

Net cash used in financing activities

(10,484)

(2,241)

(16,188)

(19,376)

Effect of exchange rate changes on cash, cash equivalents, and restricted cash

(807)

(489)

(1,780)

(4,986)

Net change in cash, cash equivalents, and restricted cash

(40,225)

21,306

(182,980)

(251,575)

Cash, cash equivalents, and restricted cash at beginning of period

746,895

868,344

889,650

1,141,225

Cash, cash equivalents, and restricted cash at end of period

$     706,670

$     889,650

$     706,670

$     889,650

Supplemental disclosures of other cash flow information:

Excess tax benefits from employee stock plans

$         2,474

$       76,028

$       71,049

$       82,009

 

Non-GAAP Financial Measures
In Veeva’s public disclosures, Veeva has provided non-GAAP measures, which it defines as financial information that has not been prepared in accordance with generally accepted accounting principles in the United States, or GAAP. In addition to its GAAP measures, Veeva uses these non-GAAP financial measures internally for budgeting and resource allocation purposes and in analyzing its financial results. For the reasons set forth below, Veeva believes that excluding the following items provides information that is helpful in understanding its operating results, evaluating its future prospects, comparing its financial results across accounting periods, and comparing its financial results to its peers, many of which provide similar non-GAAP financial measures.

Excess tax benefits. Excess tax benefits from employee stock plans are dependent on previously agreed-upon equity grants to our employees, vesting of those grants, stock price, and exercise behavior of our employees, which can fluctuate from quarter to quarter. Because these fluctuations are not directly related to our business operations, Veeva excludes excess tax benefits for its internal management reporting processes. Veeva management also finds it useful to exclude excess tax benefits when assessing the level of cash provided by operating activities. Given the nature of the excess tax benefits, Veeva believes excluding it allows investors to make meaningful comparisons between our operating cash flows from quarter to quarter and those of other companies.

Stock-based compensation expenses. Veeva excludes stock-based compensation expenses primarily because they are non-cash expenses that Veeva excludes from its internal management reporting processes. Veeva’s management also finds it useful to exclude these expenses when they assess the appropriate level of various operating expenses and resource allocations when budgeting, planning and forecasting future periods. Moreover, because of varying available valuation methodologies, subjective assumptions and the variety of award types that companies can use under FASB ASC Topic 718, Veeva believes excluding stock-based compensation expenses allows investors to make meaningful comparisons between our recurring core business operating results and those of other companies.

Amortization of purchased intangibles. Veeva incurs amortization expense for purchased intangible assets in connection with acquisitions of certain businesses and technologies. Amortization of intangible assets is a non-cash expense and is inconsistent in amount and frequency because it is significantly affected by the timing, size of acquisitions and the inherent subjective nature of purchase price allocations. Because these costs have already been incurred and cannot be recovered, and are non-cash expenses, Veeva excludes these expenses for its internal management reporting processes. Veeva’s management also finds it useful to exclude these charges when assessing the appropriate level of various operating expenses and resource allocations when budgeting, planning and forecasting future periods. Investors should note that the use of intangible assets contributed to Veeva’s revenues earned during the periods presented and will contribute to Veeva’s future period revenues as well.

Income tax effects on the difference between GAAP and non-GAAP costs and expenses. The income tax effects that are excluded relate to the imputed tax impact on the difference between GAAP and non-GAAP costs and expenses due to stock-based compensation and purchased intangibles for GAAP and non-GAAP measures.

There are limitations to using non-GAAP financial measures because non-GAAP financial measures are not prepared in accordance with GAAP and may be different from non-GAAP financial measures provided by other companies. The non-GAAP financial measures are limited in value because they exclude certain items that may have a material impact upon our reported financial results. In addition, they are subject to inherent limitations as they reflect the exercise of judgments by Veeva’s management about which items are adjusted to calculate its non-GAAP financial measures. Veeva compensates for these limitations by analyzing current and future results on a GAAP basis as well as a non-GAAP basis and also by providing GAAP measures in its public disclosures.

Non-GAAP financial measures should not be considered in isolation from, or as a substitute for, financial information prepared in accordance with GAAP. Veeva encourages its investors and others to review its financial information in its entirety, not to rely on any single financial measure to evaluate its business, and to view its non-GAAP financial measures in conjunction with the most directly comparable GAAP financial measures. A reconciliation of GAAP to the non-GAAP financial measures has been provided in the tables below.

 

VEEVA SYSTEMS INC.

RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES

(Dollars in thousands)

(Unaudited)

The following tables reconcile the specific items excluded from GAAP metrics in the calculation of non-GAAP metrics for the periods shown
below:

Reconciliation of Net Cash Provided by Operating Activities (GAAP basis
to non-GAAP basis)

Three months ended
January 31,

Fiscal year ended January
31,

2024

2023

2024

2023

Net cash provided by operating activities on a GAAP basis

$     57,769

$     63,298

$      911,339

$         780,470

Excess tax benefits from employee stock plans

(2,474)

(76,028)

(71,049)

(82,009)

Net cash provided by (used in) operating activities on a non-GAAP basis

$     55,295

$    (12,730)

$      840,290

$         698,461

Net cash used in investing activities on a GAAP basis

$    (86,703)

$    (39,262)

$  (1,076,351)

$     (1,007,683)

Net cash used in financing activities on a GAAP basis

$    (10,484)

$      (2,241)

$       (16,188)

$          (19,376)

Reconciliation of Financial Measures (GAAP basis to non-GAAP basis)

Three months ended
January 31,

Fiscal year ended January
31,

2024

2023

2024

2023

Cost of subscription services revenues on a GAAP basis

$     77,398

$     68,913

$      290,577

$    257,635

Stock-based compensation expense

(1,626)

(1,651)

(6,483)

(6,257)

Amortization of purchased intangibles

(1,125)

(1,126)

(4,468)

(4,469)

Cost of subscription services revenues on a non-GAAP basis

$     74,647

$     66,136

$      279,626

$    246,909

Gross margin on subscription services revenues on a GAAP basis

85.2 %

85.0 %

84.7 %

85.1 %

Stock-based compensation expense

0.3

0.4

0.4

0.4

Amortization of purchased intangibles

0.2

0.2

0.2

0.3

Gross margin on subscription services revenues on a non-GAAP basis

85.7 %

85.6 %

85.3 %

85.8 %

Cost of professional services and other revenues on a GAAP basis

$     96,530

$     95,401

$      386,714

$    351,770

Stock-based compensation expense

(13,356)

(13,307)

(53,237)

(50,341)

Amortization of purchased intangibles

(139)

(139)

(550)

(550)

Cost of professional services and other revenues on a non-GAAP basis

$     83,035

$     81,955

$      332,927

$    300,879

Gross margin on professional services and other revenues on a GAAP basis

11.5 %

7.6 %

16.3 %

16.7 %

Stock-based compensation expense

12.3

12.9

11.6

11.9

Amortization of purchased intangibles

0.1

0.1

0.1

0.1

Gross margin on professional services and other revenues on a non-GAAP basis

23.9 %

20.6 %

28.0 %

28.7 %

Gross profit on a GAAP basis

$   456,690

$   399,075

$   1,686,382

$ 1,545,655

Stock-based compensation expense

14,982

14,958

59,720

56,598

Amortization of purchased intangibles

1,264

1,265

5,018

5,019

Gross profit on a non-GAAP basis

$   472,936

$   415,298

$   1,751,120

$ 1,607,272

Gross margin on total revenues on a GAAP basis

72.4 %

70.8 %

71.3 %

71.7 %

Stock-based compensation expense

2.4

2.7

2.6

2.7

Amortization of purchased intangibles

0.2

0.2

0.2

0.2

Gross margin on total revenues on a non-GAAP basis

75.0 %

73.7 %

74.1 %

74.6 %

Research and development expense on a GAAP basis

$   163,565

$   142,538

$      629,031

$    520,278

Stock-based compensation expense

(42,967)

(39,430)

(172,876)

(141,571)

Amortization of purchased intangibles

(29)

(29)

(114)

(113)

Research and development expense on a non-GAAP basis

$   120,569

$   103,079

$      456,041

$    378,594

Three months ended
January 31,

Fiscal year ended January
31,

2024

2023

2024

2023

Sales and marketing expense on a GAAP basis

$     99,203

$     89,049

$      381,472

$    348,691

Stock-based compensation expense

(23,781)

(23,010)

(90,865)

(87,509)

Amortization of purchased intangibles

(3,552)

(3,555)

(14,102)

(14,105)

Sales and marketing expense on a non-GAAP basis

$     71,870

$     62,484

$      276,505

$    247,077

General and administrative expense on a GAAP basis

$     58,658

$     58,565

$      246,545

$    217,595

Stock-based compensation expense

(17,163)

(18,147)

(70,272)

(66,229)

Amortization of purchased intangibles

(56)

(57)

(225)

(227)

General and administrative expense on a non-GAAP basis

$     41,439

$     40,361

$      176,048

$    151,139

Operating expense on a GAAP basis

$   321,426

$   290,152

$   1,257,048

$ 1,086,564

Stock-based compensation expense

(83,911)

(80,587)

(334,013)

(295,309)

Amortization of purchased intangibles

(3,637)

(3,641)

(14,441)

(14,445)

Operating expense on a non-GAAP basis

$   233,878

$   205,924

$      908,594

$    776,810

Operating income on a GAAP basis

$   135,264

$   108,923

$      429,334

$    459,091

Stock-based compensation expense

98,893

95,545

393,733

351,907

Amortization of purchased intangibles

4,901

4,906

19,459

19,464

Operating income on a non-GAAP basis

$   239,058

$   209,374

$      842,526

$    830,462

Operating margin on a GAAP basis

21.4 %

19.3 %

18.2 %

21.3 %

Stock-based compensation expense

15.7

17.0

16.6

16.3

Amortization of purchased intangibles

0.8

0.9

0.8

0.9

Operating margin on a non-GAAP basis

37.9 %

37.2 %

35.6 %

38.5 %

Net income on a GAAP basis

$   147,398

$   188,533

$      525,705

$    487,706

Stock-based compensation expense

98,893

95,545

393,733

351,907

Amortization of purchased intangibles

4,901

4,906

19,459

19,464

Income tax effect on non-GAAP adjustments(9)

(24,867)

(102,691)

(147,937)

(163,508)

Net income on a non-GAAP basis

$   226,325

$   186,293

$      790,960

$    695,569

Diluted net income per share on a GAAP basis

$         0.90

$         1.16

$            3.22

$          3.00

Stock-based compensation expense

0.60

0.59

2.41

2.17

Amortization of purchased intangibles

0.03

0.03

0.12

0.12

Income tax effect on non-GAAP adjustments(9)

(0.15)

(0.63)

(0.91)

(1.01)

Diluted net income per share on a non-GAAP basis

$         1.38

$         1.15

$            4.84

$          4.28

________________________

(9)   For the three months and fiscal years ended January 31, 2024 and 2023, management used an estimated annual effective non-GAAP

      tax rate of 21.0%.

 

 

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SOURCE Veeva Systems

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Technology

The Next Generation of Agent Assist is Here with Balto

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ST. LOUIS, Sept. 1, 2026 /PRNewswire/ — Balto, the leading AI platform for contact centers and the company that invented the category of agent assist called real-time guidance in 2017, today officially unveiled RTG3 – the tool is being regarded as the future of agent assist – not for its first of its kind features, but also because it’s an agent assist that consistently delivers measurable ROI.

Introducing RTG3

RTG3 delivers what Balto describes as ambient agentic intelligence for the frontline contact center agents – an experience the contact center space has never seen before, and one that is being heralded as the future of agent assist.

The idea was born from a simple but powerful feeling: Making the agent app the central command center for the frontline by providing instant answers to information that’s impossible to memorize, the ability to search for information right on the app, and turning it into a personalized workspace, rather than just another screen/app on their desktop.

RTG3 brings that experience to the frontline contact center agent for the first time, within the context of their work. Rather than a single nudge tucked on the side of the screen, RTG3 is agentic intelligence that works on the agent’s behalf, automatically launching AI agents that gather the answers, customer context, and hard-to-find information a live conversation calls for, exactly when it’s needed. The result is a frontline agent with AI at their fingertips and the freedom to focus on the customer in front of them.

That power belongs to the agent. RTG3 is built for the frontline, designed to be made their own, personalized and arranged around how each person works best; not to monitor them, and not to replace them. It is Balto’s bet on humans and on what they are capable of when given the best possible tools. RTG3 is available today, free to existing Balto real-time guidance customers, through a fast and easy implementation.

Consistently delivers measurable ROI

Agent assist is the top investment priority for contact center leaders. According to industry-leading analysts in Customer Management Practice (CMP) Research, in the 2026–2027 year, 61% of leaders say they are going to invest in agent assist, making it the number one category, ahead of analytics and insights, chatbots and virtual agents, knowledge management, and automated QA.

Renowned for an excellent product suite, customer service and a platform that consistently delivers measurable ROI across multiple industries, Balto holds a 4.8-star rating across more than 600 reviews on G2 and Capterra, and has built RTG3 to meet that demand where the ROI actually lands: improved customer retention, agent to manager ratio, reduced agent turnover, accelerated ramp time, reducing handle time, better CSAT scores, and higher conversion rates.

“If you know there’s golden data, why are you waiting for somebody to go into your product, go to the interface and ask the question? Provide them with the data that you know is good,” says Balto CEO Marc Bernstein. That principle of putting that intelligence directly in front of the agent, rather than waiting for someone to ask, is at the heart of RTG3.

How RTG3 Works

RTG3 works today in the format contact center teams already know: the app is nestled in over the side of the screen and integrates with the CCaaS and UCaaS to start and stop automatically as calls come in and go out. For the first time, Balto is also introducing an intelligent agent desktop powered by ambient agentic intelligence for the frontline contact center agent.

Customer History before the call: The second a call comes through, Balto automatically populates the history of that customer by working through previous Balto conversations and transcripts. Agents immediately see why the customer is calling and their most recent call history. Customer History carries a 93% thumbs-up rating from agents.AI agents working in the background: When a customer mentions a city, Balto pulls local weather and sports. When a competitor comes up, it pulls that competitor’s reviews and surfaces the common complaints. In healthcare, when a provider is mentioned, Balto returns the provider’s name, specialty, practice address, and a link to their listing. All of it happens in the background while the agent keeps talking.Answers to questions impossible to memorize: Agents can ask Balto anything, including questions no one could reasonably memorize, such as pricing a plan for several hundred seats with the right discounts applied. Balto searches knowledge resources in Balto Cloud and can search a customer’s SharePoint. Every answer cites its source and deep links to the exact article, page, and section it came from.Real-time checklists are built as levers: The best AI checklists are not a full script; they are a few levers that let agents hit the metrics that matter: compliance requirements like verification, deeper discovery, and an assumptive ask or close. Agents can set completed items to auto-disappear, or keep them visible.A home base for the agent: Agents no longer have to navigate an obstacle course of tabs, CRMs, and Slack channels just to answer one customer question. RTG3 consolidates everything agents need–compliance, knowledge, workflows, and supervisor support–into one customizable workspace.Make it your own: RTG3 brings everything agents need into one place, and lets them make it their own. Agents can customize their layouts, pin what they use most, and personalize the look and feel of their workspace. Every agent can create a workspace that fits the way they work. If it works the way agents have longed for and they can personalize it, agents will use it.

Available and ready to use now

RTG3 is available now and free to existing Balto agent assist customers, with an implementation Balto describes as fast and low lift. Balto’s team stays involved through implementation and beyond, helping teams prepare documents so AI can read them accurately and connecting knowledge databases so agents can query the full knowledge base from inside Balto.

Customers are already seeing incredible results with a Health Insurance brokerage call discovery rose from below 20% to roughly 51%, with an approximate 10% increase in sales as RTG3 usage grew and a Home Improvement company’s new hire ramp to estimate certification dropped from about 90 days to 30.

Learn more about Balto Agent Assist.

About Balto

Balto is the #1 rated agent assist, QA automation, and agentic insights platform for contact centers, wrapped into a single platform where humans and AI work together. Founded in 2017, Balto was the first company to bring agent assist to market and has since deployed it across more than 300 customers and 500 million interactions. Balto is backed by Telescope Partners and Vista Equity Partners. Learn more at balto.ai

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SOURCE Balto Software, Inc.

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Technology

S&P Dow Jones Indices and Kaiko Introduce S&P Kaiko Digital Asset Indices

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New co-branded suite brings both companies’ crypto index offerings onto a single platform

NEW YORK, Sept. 1, 2026 /PRNewswire/ — S&P Dow Jones Indices (“S&P DJI”), the world’s leading index provider and Kaiko, the global independent leader in digital asset market data, indices, and data infrastructure, today announced the combined digital asset index offerings under a single co-branded suite: S&P Kaiko Digital Asset Indices.

With this release, Kaiko’s digital asset reference rates and multi-asset indices, together with S&P DJI’s existing crypto indices, will be rebranded under the S&P Kaiko name. The suite is powered by Kaiko’s crypto-native data infrastructure and market expertise, with S&P DJI providing global licensing, distribution and benchmark administration.

With institutional participation in digital assets growing, asset managers, ETF issuers, exchanges and structured product providers increasingly require benchmarks that combine robust data, transparent methodologies, trusted governance and global distribution. The S&P Kaiko Digital Asset Indices are designed to meet that demand by pairing S&P DJI’s institutional benchmark expertise with Kaiko’s 24/7 digital asset data platform and exchange connectivity.

“Together, S&P DJI and Kaiko are raising the standard for digital asset benchmarks. As the asset class matures, institutional investors need indices defined by transparency, rigor and market relevance. This suite combines the trusted S&P brand with Kaiko’s crypto-native data infrastructure and market expertise, purpose-built for global, 24/7 digital asset markets,” said Cameron Drinkwater, Chief Product & Operations Officer at S&P Dow Jones Indices.

The S&P Kaiko Digital Asset Indices suite will operate on a single platform built on Kaiko’s technology stack, with S&P DJI’s benchmark administration, licensing and distribution infrastructure integrated into its commercial operations. S&P DJI brings decades of index governance experience, global licensing capabilities and benchmark administrator status under the EU Benchmarks Regulation, aligned with the IOSCO Principles for Financial Benchmarks. Kaiko will provide data sourcing and calculation through its crypto market expertise, connectivity to 150+ exchanges and round-the-clock infrastructure, as well as index methodology support.

At launch, the S&P Kaiko suite covers over 4000 rates and indices across the digital asset class. Existing financial products benchmarked to Kaiko reference rates and multi-asset indices – including exchange-traded products, futures, options and structured products – will be able to leverage the new S&P Kaiko brand.

“S&P DJI and Kaiko bring what digital asset markets have been missing: a globally trusted benchmark brand paired with crypto-native infrastructure built for 24/7 markets. S&P Kaiko Digital Asset Indices gives institutions the credibility, distribution and data precision they need to participate in this asset class with confidence,” said Ambre Soubiran, CEO at Kaiko. 

To learn more about the S&P Kaiko Digital Asset Indices visit here.

For additional information about Kaiko’s data infrastructure, indices, and pricing solutions, visit kaiko.com. Kaiko Indices, S.A., as a legal entity, will retain its existing brand and BMR registration.

ABOUT S&P DOW JONES INDICES 

S&P Dow Jones Indices is the largest global resource for essential index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®. More assets are invested in products based on our indices than products based on indices from any other provider in the world. Since Charles Dow invented the first index in 1884, S&P DJI has been innovating and developing indices across the spectrum of asset classes helping to define the way investors measure and trade the markets. S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence. For more information, visit: www.spglobal.com/spdji.

ABOUT KAIKO

Kaiko provides regulated data services for onchain finance. Founded in 2014, the company delivers institutional-grade digital asset market data, analytics, indices, and data infrastructure for tokenized and traditional markets. Its clients include banks, asset managers, exchanges, and leading financial institutions worldwide. Kaiko’s data and infrastructure support trading, valuation, risk management, tokenized assets, and onchain applications, connecting traditional and blockchain-based markets. For more information, visit: kaiko.com.

FOR MORE INFORMATION: 

Silke McGuinness 
Global Head of Communications, S&P DJI
(+1) 415-205-8414
silke.mcguinness@spglobal.com

Victoria Calmon
Kaiko
Editorial & Communications Manager
press@kaiko.com

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SOURCE S&P Dow Jones Indices

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Technology

AirDNA Launches Adapt, the AI-Native Revenue Management System for Short-Term Rental Operators

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DENVER, Sept. 1, 2026 /PRNewswire/ — AirDNA, the leading provider of short-term rental (STR) data and analytics, today launched AirDNA Adapt, adding revenue management to its product stack for STR hosts and property managers. Built with AI at its core rather than layered onto a traditional rules-based pricing model, Adapt weighs each listing’s full competitive landscape using data from the 15 million listings AirDNA tracks, then sets nightly rates and minimum stays with a clear rationale for every rate.

Adapt was built in response to feedback from thousands of STR hosts surfacing a recurring industry challenge: operators often can’t tell whether their pricing is working or understand why a rate has changed. More than 14,000 listings were connected to Adapt during private and public betas, which kept operator feedback at the center of product development.

“Pricing a property shouldn’t require translating your strategy into dozens of rules and settings,” said Rohit Bezewada, CEO of AirDNA. “We built Adapt around a simpler approach: operators set the strategy, and Adapt handles the complexity underneath. We believe operators should always be able to understand what the system is doing and why, in plain language they can act on.”

Key features include:

Daily dynamic pricing: Nightly rates and minimum stays adjust as market and booking conditions change, with local event detection built inUnlimited comp-sets: Auto-built, editable comp sets with historical and forward-looking performance benchmarks, plus a daily comp calendar comparing rates, minimum stays, and availabilityFour pricing strategies: Operators set the goal, whether revenue, occupancy, a balance of the two, or steadier earnings from earlier bookings, and Adapt sets the underlying pricing rules to match, all adjustablePerformance dashboard: Tracks actual booked revenue, ADR, RevPAR, occupancy, and length of stay, benchmarked against the listing’s history and comp set, with up to two years of historical performanceAI assistant: Explains why any given rate was set, tests alternative scenarios, and applies pricing changes with operator approval

“Good pricing starts with understanding what a property is competing against, and most operators are working with a partial view of their market,” said Jamie Lane, AirDNA’s Chief Economist. “We’ve spent twelve years building the full picture, which Adapt now puts to work on every pricing decision.”

Adapt is available today at AirDNA.co/adapt and is free to connect, with integrations for Airbnb, Guesty, Hostaway, Hospitable, OwnerRez, and Uplisting, and more integrations coming in 2026.

Adapt Media Kit

About AirDNA

AirDNA is a global authority on short-term rental data and intelligence for hosts, property managers, investors, real estate professionals, and destinations worldwide, covering 15 million listings across Airbnb, Vrbo, and Booking.com in 120,000 markets globally. AirDNA provides the data, analytics, and tools to understand market and competitive performance, identify and underwrite investment opportunities, and optimize pricing and revenue, supporting smarter decisions in any market or economic climate.

airdna.co 

Media Contact

Chloé Garlaschi

Sr. Communications Manager, AirDNA

press@airdna.co

(720) 372-2318

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SOURCE AirDNA

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