Technology

These State Governments Offer the Best Customer Service

Published

2 years ago

May 23, 2024

Residents of Alaska, South Dakota, Florida, Maryland and New Hampshire are most satisfied by the services their state government provides; Illinois, Connecticut, Hawaii, Mississippi, and Missouri make up the bottom 5

A majority of people in North Dakota left the DMV feeling “extremely satisfied,” while only 3% of Hawaiians felt the same

Despite recent investments, government services lag 5-15 points behind other industries in terms of customer satisfaction and trust

PROVO, Utah and SEATTLE, May 23, 2024 /PRNewswire/ — Illinois is ranked lowest by its residents for state government service, according to a new report from Qualtrics. Fewer than half (49%) of Illinois residents who had received a state service said they were satisfied. On the other end of the spectrum, the study found that Alaska (72%) has the highest overall satisfaction scores for state government services. Across the country, federal services like Medicare, USPS, and Social Security have the highest overall customer satisfaction ratings while programs like the DMV, SNAP and state tax services scored the lowest.

Government agencies provide social safety benefits, health care, licensing, and myriad other services to residents across the US. But customer service from government agencies has traditionally lagged behind service in the private sector. Increasingly, consumers expect a higher level of service from government offices. President Biden issued an executive order in 2021 requiring federal agencies to improve their customer service.

Qualtrics asked nearly 20,000 people who have recently used at least one of nine state and federal government services about their experience, creating a new benchmark for customer experience across a range of state and federal services.

Heading into an election year, state and federal government leaders are trying to gain the trust of their constituents. Improving overall customer satisfaction scores has a major impact on citizens’ view of their local government. People who were “extremely satisfied” with government services are 8.5x more likely to say they trust agencies will do the right thing, 9.0x to say government service providers care about them as a person and 7.5x to say agency leaders hold themselves to high ethical standards.

“Top-performing government agencies utilize customer insights to pinpoint crucial customer needs, wants, and desires, and invest in cross-channel improvements that not only meet but exceed their expectations,” said Spencer Steed, Senior Vice President of Public Sector at Qualtrics. “The state services that are leading the way have undertaken the important work of listening to their customers through a variety of structured and unstructured channels to identify the most effective ways to make government easier to work with, the holy grail for customer satisfaction.”

Medicare, Post Office top the satisfaction list

Generally, federal services produced more happy customers than state services, according to the research. Of the nine government services included in the study, residents were most satisfied with federal services like Medicare and the USPS and least satisfied with state services tax and SNAP.

The research shows that satisfaction did not vary greatly between online and in-person service experiences, but the more a person has to interact during a service experience, the less satisfied they tend to be with that experience. For example, government customers who had to switch between a website and in-person channels had lower overall scores.

Satisfaction with the Department of Motor Vehicles – perhaps the most notorious agency for poor experiences, varied widely depending on the state. Nearly nine out of 10 (88%) North Dakota residents who visited the DMV in the last year said they were at least somewhat satisfied. In Iowa, 41% of respondents said they believe the DMV “cares about me as a person.” (Only 1% agreed with that statement in Hawaii, the lowest-ranked DMV experience).

Satisfaction with government services is strongly correlated with household income and age, but not political ideology

Older residents and those with a higher income tended to be more satisfied with the services they received, and have a higher trust in government.

Higher-income households (>$100k) have satisfaction levels 18% higher than lower-income households (<$25k).White customers generally have higher levels of satisfaction (62%) than Hispanic (55%), Black (57%) or customers of another race or two or more races (54%).Qualtrics research also shows a similar “satisfaction stratification” based on age. There is a 19 percentage point difference between 18-24-year-olds and those older than 59+. Customers are on average 2.5p.p. more satisfied with every five year increase in age.

Political affiliation – or whether Democrats or Republicans were in the governor’s mansion – did not correlate with customer satisfaction. Looking at the 2020 presidential vote, the difference in satisfaction with state services between Biden voters (64%) and Trump voters (60%) is small. Qualtrics research found only small correlations in satisfaction with government services based on party in power, region, urbanity vs. rurality, or demographic mix.

“Our research shows that even in today’s politically polarized environment, customers base their trust largely on their most recent experiences with government,” said Jill Leyden, Vice President, Public Sector Strategy and Solutions at Qualtrics. “This should give public sector leaders motivation to engineer world-class experiences for their customers, who will continue to expect high levels of service for their taxpayer dollars.”

STATE SATISFACTION RANK

State

Satisfaction

Rank

State

Satisfaction

Rank

Alaska

72 %

Pennsylvania

59 %

South Dakota

72 %

Kansas

59 %

Florida

70 %

Arkansas

59 %

Maryland

67 %

Utah

58 %

New Hampshire

66 %

Wisconsin

58 %

North Dakota

65 %

Maine

58 %

Montana

65 %

Wyoming

58 %

Delaware

65 %

Oklahoma

57 %

District of Columbia

64 %

Nebraska

57 %

Indiana

64 %

Ohio

57 %

Minnesota

64 %

New Mexico

57 %

Washington

64 %

Texas

56 %

Arizona

63 %

Rhode Island

56 %

Virginia

63 %

North Carolina

56 %

Colorado

63 %

West Virginia

55 %

South Carolina

63 %

Kentucky

55 %

Oregon

63 %

Vermont

55 %

Nevada

63 %

Michigan

55 %

California

62 %

Idaho

54 %

Alabama

60 %

Louisiana

54 %

Iowa

60 %

Missouri

54 %

Georgia

60 %

Mississippi

54 %

New Jersey

59 %

Hawaii

53 %

Tennessee

59 %

Connecticut

51 %

Massachusetts

59 %

Illinois

49 %

New York

59 %

Additional Information

To learn more, download the full eBook and read the Qualtrics blog post.

Methodology

The data for this report comes from a study of state and federal government customers that have used at least one of several services over the past 12 months. Qualtrics Government conducted this research in December 2023 through January 2024, sampling 14,605 state customers and 4,985 federal customers. Respondents represent all 50 states and the District of Columbia, with minimum sample size thresholds to ensure state-by-state comparisons. Analysis included weighting at the regional level to ensure adequate representation of demographic groups.

About Qualtrics

Qualtrics, the leader and creator of the experience management category, is a cloud-native software platform that empowers organizations to deliver exceptional experiences and build deep relationships with their customers and employees. With insights from Qualtrics, organizations can identify and resolve the greatest friction points in their business, retain and engage top talent, and bring the right products and services to market. Nearly 20,000 organizations around the world use Qualtrics’ advanced AI to listen, understand, and take action. Qualtrics uses its vast universe of experience data to form the largest database of human sentiment in the world. Qualtrics is co-headquartered in Provo, Utah and Seattle. To learn more, please visit qualtrics.com.

Contact: press@qualtrics.com

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SOURCE Qualtrics, LLC

Technology

Best AI Design Tools (2026): CapCut Named a Top Choice for Creating Images and Marketing Assets by Software Experts

Published

10 minutes ago

July 18, 2026

NEW YORK, July 18, 2026 /PRNewswire/ — Software Experts has recognized CapCut as a top choice among AI design tools for 2026, citing its AI Design Studio as a standout resource for creating images and marketing assets. The recognition points to the platform’s combination of automated layout generation, image editing, and campaign focused features built for marketers, e-commerce sellers, and content creators.

Best AI Design Tools

CapCut AI Design Studio – a web based design workspace that uses AI to help users create ads, product visuals, and branded content without prior design experience.

Core Capabilities of the AI Design Studio

The AI Design Studio is built around a conversational, infinite canvas that allows users to work with an AI design agent in real time. Instead of starting from a blank template, users type a prompt, upload reference images, and receive layout options generated automatically.

The latest version, Design 2.0, brings references, drafts, assets, and edits into a single workspace. Features include pencil prompting for visual editing, smart layer split for separating subjects and backgrounds, and a One More function that generates new creative directions from an existing design. Users can circle, brush, or mark up an image directly to guide how the AI adjusts a design, rather than relying only on written prompts.

An inspiration hub with built in assets and license free images is also part of the workspace, helping users start projects without sourcing outside materials. Layers for text, subjects, and backgrounds remain editable throughout the process, which allows for adjustments without regenerating an entire design from scratch.

Applications for E-Commerce and Marketing Teams

The AI Design Studio supports several common business use cases, including product content creation, trend based design remixing, and clothing visualization for fashion brands. These features are designed to reduce the time spent on repetitive production tasks, particularly for teams that need to update visuals frequently.

For e-commerce sellers, the tool can generate product main images, banners, and packaging designs from a single uploaded photo, and supports batch replacement across shared backgrounds. A seller managing multiple product lines can apply the same background and layout across different items with one click, rather than recreating each asset individually.

Fashion brands can use the AI clothing try-on feature to visualize how garments appear on different models, helping with catalog updates during seasonal campaigns such as Black Friday. Marketing and social teams can generate assets in multiple styles and resize them automatically for different platforms, which helps maintain consistency across channels without manual reformatting. The trend remixing feature also allows brands to reference the structure of a popular design while keeping the content original to their own products.

Design Automation Powered by Seedream 5.0

For marketing posters and layout heavy assets, the AI Design Studio incorporates the Seedream 5.0 model, which is ranked first on Artificial Analysis’ Text-to-Image Leaderboard. The model is used to arrange visual elements, generate multiple layout variations, and handle typesetting automatically based on uploaded product images.

This approach is intended to reduce the manual work involved in formatting marketing materials. Uploading one or more product photos allows the system to generate several layout options, positioning text, imagery, and other elements without requiring manual placement. Once a layout is generated, users can continue refining it with stickers, filters, or additional effects within the same workspace.

The process is designed to move from prompt to a finished, ready to use asset without requiring separate design software. For teams producing large volumes of seasonal or promotional content, this can reduce the number of tools involved in a single campaign.

Why AI Design Tools Matter for Small Teams

AI design tools are becoming useful because many teams need more visual content than traditional workflows can comfortably support. The Software Experts review notes that marketers, creators, and small businesses often need product images, social graphics, banners, email headers, event posters, and campaign visuals on tight timelines.

For small teams, the main advantage is not simply automation. It is the ability to get to a workable draft faster. Starting from a blank canvas can slow down campaign production, especially when a team is managing several platforms or product lines. AI-assisted design tools can generate starting points, resize assets, suggest layouts, and help keep visuals consistent across channels.

Access and Getting Started

The AI Design Studio is accessible through CapCut desktop by selecting Design Agent from the main dashboard. Users enter a text prompt describing the desired output, optionally upload reference images, and review the generated results.

A typical workflow might involve uploading a reference photo and entering a detailed prompt describing a desired style, color palette, or setting. The AI then generates initial design options based on that input. The built in editor allows for further adjustments, including color changes, auto cutout, element removal, and text overlays, before the final image is downloaded in high resolution.

Software Experts noted that the AI Design Studio is suited to a range of users, from e-commerce sellers managing large catalogs to individual creators producing social media content, as well as marketing teams handling multiple campaigns at once. The tool is offered as part of CapCut’s existing platform, with pricing details available directly through CapCut.

Readers can find the full review at Software Experts.

About CapCut

CapCut is an AI-powered photo and video editing platform designed to make high-quality video creation accessible across devices. The platform supports creators, businesses, and everyday users with tools for video editing, AI video generation, captions, templates, audio, and visual editing. CapCut is available across mobile, web, desktop, and iPad experiences, helping users create, edit, and prepare video content for social media, marketing, education, and personal projects.

About Software Experts: Software Experts delivers in-depth news on the digital tools shaping today’s consumer experience. As an affiliate, Software Experts may earn commissions from sales generated using links provided.

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SOURCE SoftwareExperts.org

Technology

Best AI Design Tools (2026): CapCut Named a Top Choice for Creating Images and Marketing Assets by Software Experts

Published

10 minutes ago

July 18, 2026

Best AI Design Tools

CapCut AI Design Studio – a web based design workspace that uses AI to help users create ads, product visuals, and branded content without prior design experience.

Core Capabilities of the AI Design Studio

Applications for E-Commerce and Marketing Teams

Design Automation Powered by Seedream 5.0

Why AI Design Tools Matter for Small Teams

Access and Getting Started

Readers can find the full review at Software Experts.

About CapCut

View original content:https://www.prnewswire.com/news-releases/best-ai-design-tools-2026-capcut-named-a-top-choice-for-creating-images-and-marketing-assets-by-software-experts-302828625.html

SOURCE SoftwareExperts.org

Technology

Samsung Selects Chandigarh University Student as ‘Punjab AI State Topper’

Published

1 hour ago

July 18, 2026

CU Student Devesh Panwar Wins Rs 1 Lakh Award for Developing AI-Based Document Search System

CHANDIGARH, India, July 18, 2026 /PRNewswire/ — A Bachelor of Computer Applications (BCA) student of Chandigarh University, Devesh Panwar, has been named the “Punjab State Topper” in the Artificial Intelligence (AI) under the Samsung Innovation Campus (SIC) AI Program organised by Samsung in collaboration with Telecom Sector Skill Council (TSSC) and training partner Focal Skill Development (Focalyt) to equip Indian youth with industry-relevant in-demand skills in AI, loT, Big Data, and Coding & Programming, preparing them for future careers.

A final-year student of Bachelor of Computer Applications (BCA) at University Institute of Computing (UIC) of Chandigarh University, Devesh Panwar also won a cash award of Rs 1 lakh along with a laptop, and exclusive Samsung rewards for achieving this remarkable milestone under the Samsung Innovation Campus AI Program.

“Being named ‘AI State Topper’ was a moment of profound pride and validation for me. Hard work, intense technical training and a passion for AI culminated in the immense honor of the Punjab State Topper title. Besides getting access to state-of-the-art tools to fuel my future research and development endeavor, I gained world-class knowledge during the Samsung Innovation Campus (SIC) AI Program. It helped me in gaining hands-on experience and applied AI to solve real-world challenges, especially in aeronautical and technical domains,”

During Samsung Innovation Campus (SIC) AI Program, Devesh and his team worked on innovative AI capstone project which was presented before the jury panel as part of the final assessment.

“Our team developed the advanced AI-powered system AI Research Agent, a Retrieval-Augmented Generation (RAG) platform designed for intelligent querying of private document collections. Organizations, researchers, legal professionals, and HR teams often work with large collections of documents. Traditional search methods rely heavily on keyword matching and require significant manual effort to locate relevant information. The project was developed to address the limitations of traditional document search systems, which often struggle with contextual understanding, retrieval accuracy, learning adaptability, and response speed,” said Devesh.

“The developed system demonstrated significant improvements over traditional document retrieval approaches with faster response generation with integration of modern AI techniques, full-stack development, database systems, and intelligent automation into a single practical solution. By combining modern RAG architecture with innovative retrieval and reasoning mechanisms, this system provides a fast, intelligent, and user-friendly solution for knowledge discovery and resume evaluation. This project not only enhanced our technical expertise in Artificial Intelligence and Full-Stack Development but also strengthened our problem-solving, teamwork, and professional communication skills. It stands as a significant achievement of our Samsung Innovation Campus 2025 journey and reflects our commitment to building impactful AI solutions for real-world challenges,” he added.

Congratulating Devesh Panwar for being named “Punjab State Topper” AI under the Samsung Innovation Campus Samsung Innovation Program, Deepinder Singh Sandhu, Senior Managing Director, Chandigarh University, said, “Devesh’s achievement reflects Chandigarh University’s focus on experiential learning and industry-academia collaboration. Through the Samsung Innovation Campus AI Program, CU students gain practical exposure to AI and building solutions for real-world challenges. This accomplishment reflects not only Devesh’s commitment to excellence but also the growing culture of innovation and industry-oriented learning at Chandigarh University,”.

“Since its inception, Chandigarh University has set benchmarks for world-class education with its dynamic hands-on experiential learning model, industry-aligned programs, dynamic fraternity, state-of-the-art infrastructure facilities and impeccable placements. Samsung Innovation Program is also part of our initiatives to develop a future-ready talent pool equipped with advanced capabilities in AI, loT, Big Data, and Coding and Programming. By bridging the gap between theoretical learning and real-world application, this collaboration helps in providing CU’s computer science and computing students exposure to cutting-edge and emerging technologies. CU’s this partnership with Samsung is focused on building future-ready talent equipped with industry-relevant skills in AI and emerging technologies,” Sandhu said.

He said Chandigarh University’s Institute of Computing (UIC) prepares students for a successful career in computing, to create and disseminate computing knowledge and technology. “Chandigarh University carries a vision of crafting next-gen IT professionals who can take up industry challenges effectively and our Institute of Computing (UIC) prepares students for a successful career in computing, to create and disseminate computing knowledge and technology. UIC’s hands-on approach paves the way for a smooth transition to the workforce after graduation. Our students are equipped with the best knowledge, skills and passion to succeed in any number of computing careers. CU’s Institute of Computing renders cutting-edge education ranging from the expertise in traditional software development -to- modern computing technologies. Fully-equipped industry-sponsored labs, industry-aligned curriculum, and accreditations and validations by top companies such as Intel, Microsoft, Google Android, Red Hat etc. give our students an exclusive edge over others,” the Chandigarh University CMD said.

Sandhu said the latest edition of QS World University Rankings has yet again reaffirmed Chandigarh University global standing as a top educational institution. “Continuing its remarkable rise among the world’s leading higher education institutions, Chandigarh University (CU) has made impressive strides in the latest edition of prestigious QS World University Rankings 2027 by securing an overall world rank of 526, an increase of 49 ranks as compared to 575th rank in QS’ 2026 Rankings. This is for the fifth consecutive year that Chandigarh University’s global rankings have witnessed an impressive surge with CU’s world rank going up by an impressive 274 ranks — from the 800th rank in 2023 to 526th in 2027’s Rankings,”.

“As per the latest QS World University Rankings, with All India Rank of 13 among all universities in the country as compared to 16th rank in 2026’s rankings, Chandigarh University now ranks among the top 1% of universities in India and the top 2% of universities in the World, underscoring its growing reputation as a leading institution of higher learning, both in India and globally,” he added.

About Chandigarh University

Chandigarh University is a NAAC A+ Grade University and QS World Ranked University. This autonomous educational institution is approved by UGC and is located near Chandigarh in the state of Punjab. It is the youngest university in India and the only private university in Punjab to be honoured with A+ Grade by NAAC (National Assessment and Accreditation Council). CU offers more than 109 UG and PG programs in the field of engineering, management, pharmacy, law, architecture, journalism, animation, hotel management, commerce, and others. It has been awarded as The University with Best Placements by WCRC.

Website address: https://www.cuchd.in/

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