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iHuman Inc. Announces First Quarter 2024 Unaudited Financial Results

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BEIJING, June 28, 2024 /PRNewswire/ — iHuman Inc. (NYSE: IH) (“iHuman” or the “Company”), a leading provider of tech-powered, intellectual development products in China, today announced its unaudited financial results for the first quarter ended March 31, 2024.

First Quarter 2024 Highlights

Revenues were RMB235.0 million (US$32.5 million), compared with RMB265.2 million in the same period last year.Gross profit was RMB168.1 million (US$23.3 million), compared with RMB185.6 million in the same period last year.Operating income was RMB17.5 million (US$2.4 million), compared with RMB56.7 million in the same period last year.Net income was RMB22.3 million (US$3.1 million), compared with RMB53.6 million in the same period last year.Average total MAUs[1] reached a record-high of 26.38 million, a year-over-year increase of 25.1%.

 

[1] “Average total MAUs” refers to the monthly average of the sum of the MAUs of each of the Company’s apps during a specific period, which is counted based on the number of unique mobile devices through which such app is accessed at least once in a given month, and duplicate access to different apps is not eliminated from the total MAUs calculation.

 

Dr. Peng Dai, Director and Chief Executive Officer of iHuman, commented, “We started 2024 on a positive note, as our team precisely and efficiently executed our product roadmap to ensure our continued leadership in capturing user engagement. Central to our industry-leading product offerings are our high-quality content and advanced technological capabilities. In the first quarter, we continued to drive meaningful enhancements to our portfolio by leveraging these two strengths. Specifically, we intensified efforts to enhance our AI technologies and deepened their integration into our products to provide more dynamic and personalized experiences for our users. In June, we launched a brand-new product, iHuman Smart Coder, a full-year course developed and designed by iHuman’s stellar team that was led by graduates from Tsinghua University. This course is designed to foster a scientific mindset and digital literacy for children by blending curated content with innovative, exploratory, interactive, and immersive activities. With a scientifically-structured curriculum benchmarked against accredited proficiency exams, the course aims to transform kids from coding novices to proficient problem solvers prepared for a digitalized future. It also offers kids comprehensive support through a three-tiered system: a chatbot for immediate queries, a real-time code debugging feature powered by our proprietary large language model, and personalized guidance from seasoned instructors. We are confident that this course will equip the young minds with the skills and confidence to navigate an ever-evolving futuristic world.

We have also enriched our existing products with more AI-enabled experiences. Within iHuman Magic Thinking, we introduced “Challenge”, a new AI-powered feature that focuses on number literacy. Leveraging advanced AI algorithms, the new feature dynamically adapts the difficulty of questions to users’ level, ensuring that young learners remain appropriately challenged. This facilitates effective practice while preventing kids from becoming excessively frustrated, thus maintaining their engagement and enthusiasm.

Beyond our domestic efforts, expanding our presence in international markets continues to be our strategic priority. Adhering to our product-driven strategy, we continued to drive market penetration by strengthening our product pipeline to meet the unique needs of international users. We recently expanded the Aha World brand with Aha Makeover, a customizable, DIY-fashion design app that offers young children a dynamic platform to unlock their creativity through personalized virtual styling experiences. Kids can choose from a diverse array of avatars, personalize their hairstyles, decorate their avatar with different accessories, and experiment with an extensive wardrobe for various occasions. Our cutting-edge AR technology then seamlessly integrates virtual and physical elements, offering kids an interactive experience where their creations come to life.

Furthermore, we are making more selected domestic products which we believe have cross-border appeal and audiences available beyond the Chinese mainland market. For example, we have recently rolled out bekids Library, the adapted version of iHuman Readers, a comprehensive leveled English reading app that we collaborate on with Oxford University Press. Now available in Macau and Taiwan, it offers a curated collection of more than 1,000 graded readers from Oxford University Press and caters to different proficiency levels and interests. bekids Library also allows kids to record and listen their independent reading, personalizing the reading experience for every child.

Moving forward, our focus remains on enhancing our core competencies and creating high-quality and popular products to promote the holistic development of young children.”

Ms. Vivien Weiwei Wang, Director and Chief Financial Officer of iHuman, added, “Throughout the first quarter, our steadfast commitment to product excellence continued to propel our business forward. Supported by high levels of user satisfaction and loyalty, our average total MAUs reached a record-high of 26.38 million, representing a year-over-year increase of 25.1%. Additionally, we recorded profitability for the ninth consecutive quarter. With ongoing profitability and healthy cash reserves, we have stepped up investments in several key strategic priorities. These include advancing AI research and development to elevate product value and user experience, expanding our product range to cater to a broader age demographic and increase total addressable market, and intensifying international marketing efforts to bolster our brand recognition globally. While these increased investments may temporarily impact our short-term profitability, we believe they are crucial for reinforcing our industry leadership, sustaining our long-term growth, and creating long-term value for our shareholders.”

First Quarter 2024 Unaudited Financial Results

Revenues

Revenues were RMB235.0 million (US$32.5 million), a decrease of 11.4% from RMB265.2 million in the same period last year, primarily reflecting the ongoing normalization from the exceptional performance in the same period last year, which was caused by a heightened demand driven by more indoor activities during the pandemic. 

Average total MAUs for the quarter reached a record-high of 26.38 million, an increase of 25.1% year-over-year from 21.09 million in the same period last year.

Cost of Revenues

Cost of revenues was RMB66.9 million (US$9.3 million), a decrease of 16.0% from RMB79.6 million in the same period last year, primarily due to decreased channel costs.

Gross Profit and Gross Margin

Gross profit was RMB168.1 million (US$23.3 million), compared with RMB185.6 million in the same period last year. Gross margin was 71.5%, compared with 70.0% in the same period last year.

Operating Expenses

Total operating expenses were RMB150.6 million (US$20.9 million), an increase of 16.9% from RMB128.8 million in the same period last year.

Research and development expenses were RMB67.9 million (US$9.4 million), an increase of 10.1% year-over-year from RMB61.7 million in the same period last year, primarily due to increased payroll related expenses.  

Sales and marketing expenses were RMB55.0 million (US$7.6 million), an increase of 36.0% from RMB40.4 million in the same period last year, primarily due to increased strategic spending on promotional activities, brand enhancement, and overseas expansion.

General and administrative expenses were RMB27.7 million (US$3.8 million), compared with RMB26.7 million in the same period last year.

Operating Income

Operating income was RMB17.5 million (US$2.4 million), compared with RMB56.7 million in the same period last year.

Net Income

Net income was RMB22.3 million (US$3.1 million), compared with RMB53.6 million in the same period last year.

Basic and diluted net income per ADS were RMB0.42 (US$0.06) and RMB0.41 (US$0.06), respectively, compared with RMB1.01 and RMB0.98 in the same period last year. Each ADS represents five Class A ordinary shares of the Company.

Deferred Revenue and Customer Advances

Deferred revenue and customer advances were RMB313.8 million (US$43.5 million) as of March 31, 2024, compared with RMB318.6 million as of December 31, 2023.

Cash, Cash Equivalents and Time Deposits

Cash, cash equivalents and time deposits were RMB1,131.3 million (US$156.7 million) as of March 31, 2024, compared with RMB1,213.8 million as of December 31, 2023. The decrease was primarily due to the payment of annual bonuses to employees in the first quarter.

Exchange Rate Information

The U.S. dollar (US$) amounts disclosed in this press release, except for those transaction amounts that were actually settled in U.S. dollars, are presented solely for the convenience of the reader. The conversion of Renminbi (RMB) into US$ in this press release is based on the exchange rate set forth in the H.10 statistical release of the Board of Governors of the Federal Reserve System as of March 29, 2024, which was RMB7.2203 to US$1.00. The percentages stated in this press release are calculated based on the RMB amounts.

Non-GAAP Financial Measures

iHuman considers and uses non-GAAP financial measures, such as adjusted operating income, adjusted net income and adjusted diluted net income per ADS, as supplemental metrics in reviewing and assessing its operating performance and formulating its business plan. The presentation of non-GAAP financial measures is not intended to be considered in isolation or as a substitute for the financial information prepared and presented in accordance with accounting principles generally accepted in the United States of America (“U.S. GAAP”). iHuman defines adjusted operating income, adjusted net income and adjusted diluted net income per ADS as operating income, net income and diluted net income per ADS excluding share-based compensation expenses, respectively. Adjusted operating income, adjusted net income and adjusted diluted net income per ADS enable iHuman’s management to assess its operating results without considering the impact of share-based compensation expenses, which are non-cash charges. iHuman believes that these non-GAAP financial measures provide useful information to investors in understanding and evaluating the Company’s current operating performance and prospects in the same manner as management does, if they so choose.

Non-GAAP financial measures are not defined under U.S. GAAP and are not presented in accordance with U.S. GAAP. Non-GAAP financial measures have limitations as analytical tools, which possibly do not reflect all items of expense that affect our operations. Share-based compensation expenses have been and may continue to be incurred in our business and are not reflected in the presentation of the non-GAAP financial measures. In addition, the non-GAAP financial measures iHuman uses may differ from the non-GAAP measures used by other companies, including peer companies, and therefore their comparability may be limited. The presentation of these non-GAAP financial measures is not intended to be considered in isolation from or as a substitute for the financial information prepared and presented in accordance with GAAP.

Safe Harbor Statement

This announcement contains forward-looking statements. These statements are made under the “safe harbor” provisions of the United States Private Securities Litigation Reform Act of 1995. These forward-looking statements can be identified by terminology such as “will,” “expects,” “anticipates,” “future,” “intends,” “plans,” “believes,” “estimates”  and similar statements. Statements that are not historical facts, including statements about iHuman’s beliefs and expectations, are forward-looking statements. Among other things, the description of the management’s quotations in this announcement contains forward-looking statements. iHuman may also make written or oral forward-looking statements in its periodic reports to the U.S. Securities and Exchange Commission (the “SEC”), in its annual report to shareholders, in press releases and other written materials, and in oral statements made by its officers, directors or employees to third parties. Forward-looking statements involve inherent risks and uncertainties. A number of factors could cause actual results to differ materially from those contained in any forward-looking statement, including but not limited to the following: iHuman’s growth strategies; its future business development, financial condition and results of operations; its ability to continue to attract and retain users, convert non-paying users into paying users and increase the spending of paying users, the trends in, and size of, the market in which iHuman operates; its expectations regarding demand for, and market acceptance of, its products and services; its expectations regarding its relationships with business partners; general economic and business conditions; regulatory environment; and assumptions underlying or related to any of the foregoing. Further information regarding these and other risks is included in iHuman’s filings with the SEC. All information provided in this press release is as of the date of this press release, and iHuman does not undertake any obligation to update any forward-looking statement, except as required under applicable law.

About iHuman Inc.

iHuman Inc. is a leading provider of tech-powered, intellectual development products in China that is committed to making the child-upbringing experience easier for parents and transforming intellectual development into a fun journey for children. Benefiting from a deep legacy that combines over two decades of experience in the parenthood industry, superior original content, advanced high-tech innovation DNA and research & development capabilities with cutting-edge technologies, iHuman empowers parents with tools to make the child-upbringing experience more efficient. iHuman’s unique, fun and interactive product offerings stimulate children’s natural curiosity and exploration. The Company’s comprehensive suite of innovative and high-quality products include self-directed apps, interactive content and smart devices that cover a broad variety of areas to develop children’s abilities in speaking, critical thinking, independent reading and creativity, and foster their natural interest in traditional Chinese culture. Leveraging advanced technological capabilities, including 3D engines, AI/AR functionality, and big data analysis on children’s behavior & psychology, iHuman believes it will continue to provide superior experience that is efficient and relieving for parents, and effective and fun for children, in China and all over the world, through its integrated suite of tech-powered, intellectual development products.

For more information about iHuman, please visit https://ir.ihuman.com/

For investor and media enquiries, please contact:

iHuman Inc.
Mr. Justin Zhang
Investor Relations Director
Phone: +86 10 5780-6606
E-mail: ir@ihuman.com 

Christensen
In China
Ms. Alice Li
Phone: +86-10-5900-1548
E-mail: alice.li@christensencomms.com  

In the US
Ms. Linda Bergkamp
Phone: +1-480-614-3004
E-mail: linda.bergkamp@christensencomms.com  

 

iHuman Inc.

UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS

(Amounts in thousands of Renminbi (“RMB”) and U.S. dollars (“US$”)

except for number of shares, ADSs, per share and per ADS data)

December 31,

March 31,

March 31,

2023

2024

2024

RMB

RMB

US$

ASSETS

Current assets

Cash and cash equivalents 

1,213,767

890,805

123,375

Time deposits

240,521

33,312

Accounts receivable, net

60,832

68,068

9,427

Inventories, net

16,518

17,247

2,389

Amounts due from related parties

1,810

2,850

395

Prepayments and other current assets

89,511

93,567

12,959

Total current assets

1,382,438

1,313,058

181,857

Non-current assets

Property and equipment, net

6,169

5,504

762

Intangible assets, net

23,245

22,080

3,058

Operating lease right-of-use assets

3,648

3,235

448

Long-term investment

26,333

26,333

3,647

Other non-current assets

8,662

8,286

1,146

Total non-current assets

68,057

65,438

9,061

Total assets

1,450,495

1,378,496

190,918

LIABILITIES

Current liabilities

Accounts payable

22,139

21,556

2,985

Deferred revenue and customer advances

318,587

313,790

43,459

Amounts due to related parties

4,428

22,710

3,145

Accrued expenses and other current liabilities

143,677

94,054

13,026

Dividend payable

37,525

5,197

Current operating lease liabilities

1,927

1,823

252

Total current liabilities

490,758

491,458

68,064

Non-current liabilities

Non-current operating lease liabilities

1,933

1,495

207

Total non-current liabilities

1,933

1,495

207

Total liabilities

492,691

492,953

68,271

SHAREHOLDERS’ EQUITY

Ordinary shares (par value of US$0.0001 per share,
    700,000,000 Class A shares authorized as of
    December 31, 2023 and March 31, 2024; 125,122,382
    Class A shares issued and
119,704,787 outstanding as
    of December 31, 2023; 125,122,382 Class A shares
    issued and 119,284,712 outstanding as of March 31,
    2024;  200,000,000 Class B shares authorized,
    144,000,000 Class B ordinary shares issued and
    outstanding as of December 31, 2023 and March 31,
    2024; 100,000,000 shares (undesignated) authorized,
    nil shares (undesignated) issued and outstanding as of
    December 31, 2023 and March 31, 2024)

185

185

26

Additional paid-in capital

1,088,628

994,532

137,741

Treasury stock

(16,665)

(17,922)

(2,482)

Statutory reserves

8,164

8,164

1,131

Accumulated other comprehensive income

17,955

18,745

2,596

Accumulated deficit

(140,463)

(118,161)

(16,365)

Total shareholders’ equity

957,804

885,543

122,647

Total liabilities and shareholders’ equity

1,450,495

1,378,496

190,918

 

iHuman Inc.

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(Amounts in thousands of Renminbi (“RMB”) and U.S. dollars (“US$”)
except for number of shares, ADSs, per share and per ADS data)

For the three months ended

March 31,

March 31,

March 31,

2023

2024

2024

RMB

RMB

US$

Revenues

265,203

235,003

32,548

Cost of revenues

(79,636)

(66,892)

(9,264)

Gross profit

185,567

168,111

23,284

Operating expenses

Research and development expenses

(61,673)

(67,923)

(9,407)

Sales and marketing expenses

(40,435)

(54,995)

(7,617)

General and administrative expenses

(26,735)

(27,724)

(3,840)

Total operating expenses

(128,843)

(150,642)

(20,864)

Operating income

56,724

17,469

2,420

Other income, net

6,082

9,010

1,248

Income before income taxes

62,806

26,479

3,668

Income tax expenses

(9,160)

(4,177)

(579)

Net income

53,646

22,302

3,089

Net income per ADS:

   – Basic

1.01

0.42

0.06

   – Diluted

0.98

0.41

0.06

Weighted average number of ADSs:

   – Basic

52,953,297

52,729,148

52,729,148

   – Diluted

54,763,570

54,691,599

54,691,599

Total share-based compensation expenses included in:

Cost of revenues

98

40

6

Research and development expenses

638

457

63

Sales and marketing expenses

379

46

6

General and administrative expenses

1,292

301

42

 

iHuman Inc.

UNAUDITED RECONCILIATION OF GAAP AND NON-GAAP RESULTS

 (Amounts in thousands of Renminbi (“RMB”) and U.S. dollars (“US$”)
except for number of shares, ADSs, per share and per ADS data)

For the three months ended

March 31,

March 31,

March 31,

2023

2024

2024

RMB

RMB

US$

Operating income

56,724

17,469

2,420

Share-based compensation expenses

2,407

844

117

Adjusted operating income

59,131

18,313

2,537

Net income

53,646

22,302

3,089

Share-based compensation expenses

2,407

844

117

Adjusted net income

56,053

23,146

3,206

Diluted net income per ADS

0.98

0.41

0.06

Impact of non-GAAP adjustments

0.04

0.01

0.00

Adjusted diluted net income per ADS

1.02

0.42

0.06

Weighted average number of ADSs – diluted

54,763,570

54,691,599

54,691,599

Weighted average number of ADSs – adjusted

54,763,570

54,691,599

54,691,599

 

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SOURCE iHuman Inc.

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Technology

Caracole Enhances Luxury Product Experience with Centric PLM, Unifying Global Execution

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Luxury brand replaces fragmented workflows with a single source of truth to deliver precision, consistency and seamless experiences across global markets

CAMPBELL, Calif., June 16, 2026 /PRNewswire/ — Centric Software® is pleased to announce that Caracole has selected Centric PLM™ to drive product development and bring greater precision to its global luxury furnishings operations. Centric Software delivers innovative, integrated, end-to-end AI-powered enterprise solutions to take products from concept to commercialization. Fashion, luxury, footwear, outdoor, home, consumer electronics, food & beverage, cosmetics & personal care as well as multi-category retail teams can plan, design, develop, source, comply, buy, make, price, allocate, assort, sell and replenish products to achieve strategic and operational digital transformation goals.

Headquartered in Greensboro, North Carolina, Caracole is a luxury furniture brand serving interior designers and retailers worldwide. The company presents collections with major industry markets and operates showrooms in High Point, Atlanta and Las Vegas. With partners spanning Europe, the Middle East and Asia, Caracole delivers curated assortments that combine craftsmanship, material innovation and refined design.

As Caracole refined its product strategy and global operations, product information remained dispersed across spreadsheets, email threads and disconnected tools. This slowed execution, created gaps in communication and required repeated rounds of review and correction. “It made everything slow and difficult,” says Katie Coggins, Head of Merchandising with product development oversight at Caracole. “As our collections and global operations expanded, product information was managed across multiple systems and workflows. We recognized an opportunity to create greater alignment and consistency across teams by establishing a single source of truth for product information. We wanted a foundation that could scale with the business and support future growth.”

After evaluating PLM solutions, Caracole selected Centric PLM for its alignment with the brand’s operating model and long-term direction. “Centric PLM had the most potential to scale with us through a more streamlined process,” Coggins explains. “The Centric team understood our business, spoke our language and could anticipate the need. Having used Centric before, I welcomed the idea of bringing it to Caracole.”

“We’re focused on creating seamless experiences across every touchpoint, from product development and manufacturing to the way designers and retail partners engage with our brand,” says Holly Gordon, Head of Marketing at Caracole. With Centric PLM, Caracole will connect design, merchandising, costing and manufacturing in a shared environment, giving internal teams and factory partners access to consistent, up-to-date product information. The platform will reduce manual coordination, limit rework and keep development on schedule while introducing stronger control over product versions, historical data and materials.

As a vertically integrated business with both owned manufacturing and third-party factories, Caracole aims to ensure every team has the details needed to translate product vision accurately. “Eradicating emails and spreadsheet trackers is the goal,” says Coggins. “We are looking to automate the transfer of information.”

“As we’ve worked to simplify and connect systems across the business, establishing a single foundation for product information became a natural next step. Centric PLM supports our broader digital transformation strategy and helps ensure greater consistency, speed and collaboration across our global organization,” says Gordon.

This foundation creates a more seamless customer experience. “Luxury is about the experience and the ease of that experience,” Coggins adds. “When our internal systems are organized, it becomes easier for customers to understand our products and work with us.” She offers simple advice to peers, “It doesn’t have to be this hard, process and discipline foster creativity, not stifle it.”

“Caracole continues to set a high standard in luxury furnishings through design excellence and global reach,” says Fabrice Canonge, CEO of Centric Software. “As product development grows more complex, having a clear and consistent foundation for information becomes critical. We are proud to partner with Caracole as they strengthen execution and prepare for continued growth with Centric PLM.”

Learn more about Centric PLM and how it enables scalable growth.

Learn more about Centric Software

Request a demo

Caracole (www.caracole.com)

Caracole is a luxury contemporary furniture brand known for distinctive design, refined materials, and thoughtful craftsmanship. Guided by a belief that great design should inspire joy and engage the senses, Caracole creates furniture collections that blend artistic expression with everyday livability. Collaborating with designers, artisans, and visionaries around the world, the brand delivers pieces that bring beauty, comfort, and elegance to interiors across the globe. Through thoughtful innovation and a commitment to exceptional experiences, Caracole helps people create spaces that feel as meaningful as they are beautiful.

Centric Software® (www.centricsoftware.com)

From its headquarters in Silicon Valley, Centric Software provides an innovative and AI-enabled product concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. As experts in fashion, luxury, footwear, outdoor, home, food & beverage, cosmetics & personal care as well as multi-category retail, Centric Software delivers best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products.

Centric PLM™, the leading PLM solution for fashion, outdoor, footwear and private label, optimizes product execution from ideation to development, sourcing and manufacture, realizing up to 50% improvement in productivity and a 60% decrease in time to market.Centric Planning & Pricing™, a cloud-native solution powered by Centric AI that unifies planning, pricing and inventory optimization, enabling retailers and brands to increase sell-through, improve margins and optimize inventory efficiency from pre-season through in-season execution.Centric Market Intelligence™ is an AI-driven platform delivering insights into consumer trends, competitor offers and pricing to boost competitively and get closer to the consumer, driving up to a 12% increase in average initial price point.Centric Visual Boards™ pivot actionable data in a visual-first orientation to ensure robust, consumer-right assortments and product offers, dramatically decreasing assortment development cycle time.Centric PXM™, AI-powered product experience management (PXM) encompasses PIM, DAM, content syndication and digital shelf analytics (DSA) to optimize the product commercialization lifecycle resulting in a transformed brand experience. Increase sales channels, boost sell through and drive margins.

Centric Software’s market-driven solutions have the highest user adoption rate, customer satisfaction rate and fastest time to value in the industry. Centric Software has received multiple industry awards and recognition, appearing regularly in world-leading analyst reports and research.

Centric Software is a subsidiary of Dassault Systèmes (Euronext Paris: FR0014003TT8, DSY.PA), the world leader in 3D design software, 3D digital mock-up and PLM solutions.

Centric Software is a registered trademark of Centric Software, Inc. in the US and other countries. Centric PLM, Centric Planning & Pricing, Centric Market Intelligence, Centric Visual Boards, Centric PXM, Centric PIM, Centric DAM, Centric Shoppingfeed® and Centric DSA (including Centric Digital Shelf Analytics) are trademarks of Centric Software, Inc. All third-party trademarks are trademarks of their respective owners.

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HubSpot Service Hub, Freshdesk, HelpDesk, and Zoho Desk Named Customer Service Management Champions in Info-Tech Research Group’s 2026 Data Quadrant Report

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The 2026 Customer Service Management Data Quadrant Report from Info-Tech Research Group, powered by SoftwareReviews, recognizes HubSpot Service Hub, Freshdesk, HelpDesk, and Zoho Desk as Champions across the enterprise and Midmarket segments. Based on verified end-user feedback, the report highlights solutions that help organizations improve service operations, manage customer inquiries across channels, and deliver more consistent support experiences.

ARLINGTON, Va., June 16, 2026 /PRNewswire/ – As organizations work to improve customer support, strengthen service delivery, and respond more consistently across channels, customer service management (CSM) platforms have become critical to operational efficiency and customer satisfaction. Info-Tech Research Group’s 2026 Customer Service Management Data Quadrant Report recognizes HubSpot Service Hub, Freshdesk, HelpDesk, and Zoho Desk as Champions based on verified end-user feedback collected through the firm’s SoftwareReviews platform.

CSM platforms help organizations manage customer inquiries, service requests, and support interactions across multiple channels. Capabilities such as case management, workflow automation, self-service portals, knowledge bases, omnichannel support, and performance reporting give service teams greater visibility into customer issues and help improve response times, resolution rates, and overall customer satisfaction.

Info-Tech’s Data Quadrant is a comprehensive software evaluation tool that ranks products based on verified user feedback across key dimensions, including likelihood to recommend, feature rankings, net emotional footprint score, and vendor capabilities. These dimensions are aggregated into a Composite Score (CS), which reflects overall user satisfaction and determines placement within the Data Quadrant. The firm’s methodology ensures that rankings are based entirely on authentic user reviews, free from analyst opinions or vendor influence.

The 2026 Customer Service Management Enterprise Champions are as follows:

HubSpot Service Hub, 8.8 CS, recognized for its strong website analytics capabilities.Freshdesk, 8.7 CS, highly rated for the business value it delivers to customers.

The 2026 Customer Service Management Midmarket Champions are as follows:

HelpDesk, 9.1 CS, recognized for its analytics and reporting capabilities.Zoho Desk, 8.6 CS, highly rated for its breadth of features and functionality.

“Customer service teams are under pressure to resolve issues faster while maintaining consistent experiences across every channel,” says Thomas Randall, research director at Info-Tech Research Group. “The top customer service management vendors are standing out because users see value in capabilities such as workflow automation, omnichannel support, self-service, and performance reporting. Verified user feedback gives organizations a clearer view of which platforms are delivering that value in real operating environments.”

User assessments of software categories on SoftwareReviews provide an accurate and detailed view of the constantly changing market. Info-Tech’s reports are informed by data from users and IT professionals with intimate experience with the software across the procurement, implementation, and maintenance processes. 

Read the full report: 2026 Customer Service Management Data Quadrant Report

To learn more about Info-Tech’s Vendor Awards, including how Data Quadrant and Emotional Footprint recognition are determined using verified end-user feedback and the underlying evaluation criteria, visit Info-Tech’s Vendor Awards page, powered by SoftwareReviews.

About Info-Tech Research Group

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To learn more about Info-Tech’s HR research and advisory services, visit McLean & Company, and for data-driven software buying insights and vendor evaluations, visit the firm’s SoftwareReviews platform.

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Michael Peterman of VeraData named EY US Entrepreneur Of The Year® 2026 Florida Award winner

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Michael Peterman, founder and CEO of VeraData, has been named an EY Entrepreneur Of The Year® 2026 Florida Award winner — recognized among 11 winners across the state and selected from 592 finalists across 17 regions nationwide. Peterman is the first founder in the nonprofit data and fundraising services sector to receive this honor, capping more than two decades of building data science infrastructure purpose-built for nonprofits. As a regional winner, he now advances to the Entrepreneur Of The Year® National Awards at the Strategic Growth Forum® in Palm Springs, California, November 16–19, 2026.

MIAMI, June 16, 2026 /PRNewswire-PRWeb/ — Michael Peterman of VeraData Holdings was named an EY US Entrepreneur Of The Year® 2026 Florida Award winner. He was selected among nearly 35 program participants that included 592 finalists across 17 regions competing for the title.

“Entrepreneurship is a team sport … nobody accomplishes anything meaningful alone. I have been blessed with an incredible team that bought into this vision, believes in it every single day and works tirelessly to support our clients’ missions.” – Michael Peterman, founder and CEO of VeraData

Peterman has spent more than two decades applying rigorous data science to the art of fundraising — building VeraData on the premise that the right data, analyzed the right way, could fundamentally change how nonprofits find and keep donors. Today, VeraData Holdings is a full-spectrum fundraising intelligence enterprise serving nonprofits of every size, collectively raising more than $1 billion annually for clients across the country. What started as a conviction is now a company of more than 240 employees, a team of 25+ PhD mathematicians, and a mission to increase charitable giving as a percentage of U.S. GDP.

“This is a humbling experience,” said Michael Peterman, founder and CEO of VeraData. “Entrepreneurship is a team sport … nobody accomplishes anything meaningful alone. I have been blessed with an incredible team that bought into this vision, believes in it every single day, and works tirelessly to support our clients’ missions. I am also profoundly grateful to the nonprofits who trust us to diverge from the traditional and leverage data, analytics and technology to guide decisioning. This honor belongs to all of them.”

Now in its 41st year, the Entrepreneur Of The Year program honors business leaders for their ingenuity, courage and entrepreneurial spirit. It celebrates original founders who bootstrapped their business from inception or raised outside capital to grow their company, transformational CEOs who infused innovation into an existing organization to catapult its trajectory and multigenerational family business leaders who reimagined a legacy business model to strengthen it for the future.

Regional winners were chosen by an independent panel of past winners, top CEOs and business leaders. Judges assessed candidates on long-term value creation, entrepreneurial spirit, purpose-driven commitment, and significant growth and impact.

“I have watched Michael work for years, and what he has built is extraordinary,” said Michael Kulpinsky, Chief Operating Officer of VeraData Holdings. “It was his passion, his drive, and his unwavering belief in what this company could become that made me want to be part of it. I couldn’t be more honored to watch him receive this recognition. He has earned every bit of it.”

As a Florida award winner, Peterman will now be considered by the national judges for the Entrepreneur Of The Year 2026 National Awards, which will be presented in November at the annual Strategic Growth Forum®, where high-growth CEOs, Fortune 1000 executives and investors converge to shape the future of business. The National Overall Award winner will move on to compete for the EY World Entrepreneur Of The Year™ Award in May 2027.

The Entrepreneur Of The Year program has recognized the leadership of entrepreneurs such as:

Jason McGowan, Crumbl CookiesReid Hoffman | Jeff Weiner, LinkedIn Corp.Saeju Jeong, NoomAllison Ellsworth | Stephen Ellsworth, PoppiJitendra Mohan | Sanjay Gajendra | Casey Morrison, Astera LabsShelly Ibach, Sleep NumberHoward Schultz, Starbucks Coffee CompanyHolly Thaggard | Amanda Baldwin, Supergoop!Jodi L. Berg, Vita-Mix CorporationMichael Happe, Winnebago IndustriesArthur Blank, Atlanta Falcons, The Home Depot, Georgia Force

Sponsors

Founded and produced by Ernst & Young LLP, the Entrepreneur Of The Year Awards include presenting sponsors PNC Bank, Cresa, LLC, Marsh Risk, SAP and the Ewing Marion Kauffman Foundation. In Florida, sponsors also include regional Gold sponsor, Selective Insight and regional Silver sponsor, ADP.

About VeraData

VeraData is the originator of Donor Science™, pioneering the use of AI, machine learning, and behavioral data to help nonprofits acquire more donors and generate more revenue. VeraData blends Donor Science, Creative Science, and Media Science through its partner agencies Teal Media (creative and digital storytelling) and Faircom New York (integrated fundraising strategy and donor communications). With capabilities spanning predictive analytics, creative strategy, direct mail production, and data-driven optimization, VeraData equips mission-driven organizations to turn insights into impact and achieve stronger fundraising results. For more information, visit VeraData.com.

About Entrepreneur Of The Year

Founded in 1986, Entrepreneur Of The Year® has celebrated more than 11,000 ambitious visionaries who are leading successful, dynamic businesses in the US, and it has since expanded to nearly 60 countries and territories globally.

The US program consists of 17 regional programs whose panels of independent judges select the regional award winners every June. Those winners compete for national recognition at the Strategic Growth Forum® in November where national finalists and award winners are announced. The national overall winner represents the US at the EY World Entrepreneur Of The Year™ competition. Visit ey.com/us/eoy.

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Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

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EY refers to the global organization and may refer to one or more of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available via ey.com/privacy. EY member firms do not practice law where prohibited by local laws. For more information about our organization, please visit ey.com.

EY refers to the global organization and may refer to one or more of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available via ey.com/privacy. EY member firms do not practice law, where prohibited by local laws. For more information about our organization, please visit ey.com.

© 2026 Ernst & Young LLP.

All Rights Reserved.

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This material has been prepared for general informational purposes only and is not intended to be relied upon as accounting, tax, legal or professional advice. Please refer to your advisors for specific advice.

Media Contact

Joey Mechelle Farqué, VeraData, 1 918-373-9144, jfarque@veradata.com, https://www.veradata.com/

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