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Voice and Speech Analytics Market size is set to grow by USD 2.56 billion from 2023-2027, Growth in emotion analytics to boost the market growth, Technavio

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NEW YORK, July 10, 2024 /PRNewswire/ — The global voice and speech analytics market is experiencing robust growth, driven primarily by increasing adoption of emotion analytics and AI integration. According to Technavio, the market is projected to grow by USD 2.56 billion from 2023 to 2027, at a CAGR of 16.35%. Emotion analytics is a key driver, enhancing customer experience and operational efficiency. However, challenges such as accuracy issues persist. Major players include Avaya Inc., Calabrio Inc., CallMiner Inc., NICE Ltd., and Verint Systems Inc., among others.

Get a detailed analysis on regions, market segments, customer landscape, and companies – Click for the snapshot of this report

Forecast period

2023-2027

Base Year

2022

Historic Data

2017 – 2021

Segment Covered

End-user (Large enterprise, Small, and medium enterprise), Component (Solution and Services), and Geography (North America, Europe, APAC, South America, and Middle East and Africa)

Region Covered

North America, Europe, APAC, South America, and Middle East and Africa

Key companies profiled

Avaya Inc., Calabrio Inc., CallMiner Inc., Castel Communications LLC, Dialpad Inc., Enghouse Systems Ltd., Invoca Inc., Liveperson Inc., Marchex Inc, NICE Ltd., Qualtrics LLC, Sabio Ltd. Co., Talkdesk Inc., ThoughtSpot Inc., Uniphore Technologies Inc., Verint Systems Inc., Voci Technologies Inc., VoiceSense Ltd, audEERING GmbH, and Genesys Telecommunications Laboratories Inc.

Key Market Trends Fueling Growth

The voice and speech analytics market is witnessing a significant trend with the integration of Artificial Intelligence (AI). This integration enhances the efficiency of voice and speech data categorization using machine learning. With the increasing volume and variety of unstructured voice and speech data, AI-based analysis becomes essential. AI enables automatic and efficient analysis of words, acoustics, and sentiments, revealing hidden opinions and emotions. Conventional solutions struggle with real-time analysis of minute conversation details. AI-integrated platforms optimize pattern recognition, providing proactive and real-time insights, particularly in customer management. This trend is positively impacting the global voice and speech analytics market. 

The Voice and Speech Analytics market is thriving with trends like Speech recognition, Machine Learning, and Natural Language Processing (NLP) leading the way. These technologies enable the extraction of valuable insights from Vocal words and Text records. Analytical tools use Patterns and Keywords to understand Customer sentiment, likings, and needs. Speech technology is transforming Contact centers, improving Agent productivity, and enhancing the Positive consumer experience. Speech analytical solutions aid Call center-based companies in addressing Low satisfaction rates, Non-compliance, and Staff quality assurance. Flexible and Scalable AI/ML-driven systems collect and analyze Voice records to provide actionable insights for Account Recovery, Agent improvement, and Customer support processes. Businesses leverage these intelligent systems to address Customer concerns, Requests, and Sentiments, saving Time and Money. 

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Market Challenges

The voice and speech analytics market faces a significant challenge in delivering accurate and comprehensive analysis due to the intricate nature of voice and speech data. Humans use voice and speech to convey emotions and behaviors, making them complex subjects for software solutions to understand. Voice and speech are contextual and subjective, leading to potential inaccuracies and biases in the analysis provided by voice and speech analytics solutions. These solutions can only analyze a limited range of universally recognized voice and speech patterns, relying on assumptions and data extrapolation for the remainder. As a result, the market may experience hindered growth due to the uncertainty and potential inaccuracies of the insights generated by voice and speech analytics solutions.The Voice and Speech Analytics market is growing rapidly, offering valuable insights from customer interactions for businesses. However, challenges persist. Data security is a major concern, with personal data and sensitive information at risk during collection and file sharing. Cost of solutions can be high, making it difficult for some contact center professionals to adopt. Deployment analysis reveals cloud-based solutions are preferred due to lower IT infrastructure costs, but on-premise solutions offer greater control. LiveVox survey reveals price, internal resources, and compliance monitoring as key factors in decision-making. Deep analytics provide customer preferences, competitor insights, and compliance monitoring, but risk management and agent performance monitoring are also crucial. Startek highlights the need for a holistic approach, considering call drivers and root reasons, enterprise type analysis, and customer experience management. SMEs prioritize customer service, digital customer experience, efficiency, and sensitive data protection. Training is essential to maximize the benefits of voice and speech analytics.

For more insights on driver and challenges – Download a Sample Report

Segment Overview 

This voice and speech analytics market report extensively covers market segmentation by

End-user 1.1 Large enterprise1.2 Small1.3 medium enterpriseComponent 2.1 Solution2.2 ServicesGeography 3.1 North America3.2 Europe3.3 APAC3.4 South America3.5 Middle East and Africa

1.1 Large enterprise-  The voice and speech analytics market in the large enterprise segment is growing due to the need for automated quality assurance processes and increased compliance with regulations. With numerous departments and expanding workforces in large organizations, advanced voice and speech analytics solutions are in high demand. These solutions enable the identification and categorization of customers through analysis of transcript data, providing insights for strategic decision-making. Handling a large volume of data from various channels such as chats, voice mails, voice calls, and voice messages necessitates comprehensive analysis. Voice and speech analytics solutions can analyze communication data across platforms, offering valuable insights. Additionally, these solutions provide services like mapping the customer journey on an individual level, monitoring interaction frequency and subject matter, and offering personalized services, enhancing customer satisfaction and loyalty. Large enterprises benefit from automating and enhancing existing processes through voice and speech analytics, making it a key driver for adoption in this segment and the market as a whole during the forecast period.

For more information on market segmentation with geographical analysis including forecast (2023-2027) and historic data (2017 – 2021)  – Download a Sample Report

Research Analysis

Voice and speech analytics is a technology that uses speech recognition, machine learning, and natural language processing to extract valuable insights from vocal words and text-based customer interactions. This analytical tool identifies patterns, keywords, and key phrases from voice records to understand customer sentiment, likes, needs, and preferences. It is particularly useful for contact centers, improving agent productivity, customer satisfaction, and performance. Speech technology enables call center-based companies to collect and analyze data at scale, providing flexibility and scalability to meet business demands. Speech analytical solutions help businesses improve their customer support processes, reduce low satisfaction rates, and provide timely remediations. Additionally, speech analytics can assist in staff quality assurance, account recovery, non-compliance, and other areas, ultimately leading to a positive consumer experience and cost savings.

Market Research Overview

Voice and speech analytics is a technology that uses speech recognition, machine learning, and natural language processing to extract valuable insights from vocal words in voice records. This unstructured data is transformed into text for analysis using analytical tools. Key patterns, keywords, customer sentiment, likings, and needs are identified to improve customer experience, agent productivity, and performance. Speech technology is increasingly being adopted by call center-based companies to enhance the positive consumer experience, reduce low satisfaction rates, and address customer concerns and requests in real time. Speech analytical solutions offer predictive insights, root causes of issues, and remediations to businesses, helping them optimize customer support processes and sales effectiveness. AI/ML algorithms analyze unstructured data, including agent’s soft-skill behaviors, to identify trends, customer churn, and competitor insights. Deployment options include cloud-based solutions and on-premise, with considerations for privacy concerns, data security, cost of solutions, and IT infrastructure. Deep analytics provides valuable insights into customer preferences, compliance monitoring, and agent performance monitoring.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

End-userLarge EnterpriseSmallMedium EnterpriseComponentSolutionServicesGeographyNorth AmericaEuropeAPACSouth AmericaMiddle East And Africa

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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CGTN: China, Myanmar agree to deepen pragmatic cooperation across the board

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BEIJING, June 19, 2026 /PRNewswire/ — Marking a new milestone in bilateral ties, President of Myanmar Min Aung Hlaing completed his first state visit to China from June 15 to 19, opening a new chapter of in-depth, multi-field pragmatic cooperation between the two neighboring countries.

By visiting China Railway Construction Corporation Limited in Beijing and traveling from the Chinese capital to Shanghai aboard the Fuxing high-speed train, the Myanmar president experienced China’s development achievements firsthand, and voiced Myanmar’s strong willingness to further expand practical infrastructure cooperation with China.

Throughout the fruitful visit, the two countries signed a series of cooperation agreements, consolidating their time-honored “pauk-phaw” friendship.

During a meeting with Min Aung Hlaing on Tuesday, Chinese President Xi Jinping said China stands ready to share its development experience with Myanmar and jointly build a China-Myanmar community with a shared future, which is underpinned by political amity and mutual trust, win-win development, security coordination and people-to-people exchanges.

For years, China has remained Myanmar’s largest trading partner, largest source of imports and most important source of investment. Bilateral trade reached $19.4 billion in 2025, up 19.1% year on year.

Boasting prominent structural complementarity, the trade landscape sees China exporting electromechanical equipment and vehicles to Myanmar while importing high-quality agricultural products and mineral resources from Myanmar, forming a mutually beneficial and stable industrial and trade cycle.

As a key landmark of Belt and Road cooperation, the China-Myanmar Economic Corridor has entered a fast-track development phase. A cluster of flagship projects, including the New Yangon City, the Kyaukphyu Special Economic Zone and the China-Myanmar Railway, have gradually taken shape, forming a solid framework for the construction of the corridor.

These major connectivity projects have effectively driven Myanmar’s industrial upgrading, and improved local livelihoods, injecting strong impetus into cross-border economic integration.

During Tuesday’s talks, Xi reiterated that the China-Myanmar Economic Corridor is a flagship project of the Belt and Road cooperation.

The two sides need to steadily advance the construction of major projects on the basis of ensuring safety and security, and support Myanmar in growing its economy and improving livelihoods, he said.

China, Xi added, stands ready to implement more “small and beautiful” assistance programs, and jointly tell the stories of mutually beneficial cooperation between the two countries.

China and Myanmar on Tuesday issued a lengthy joint statement on accelerating the building of a community with a shared future between the two countries to better benefit the people of both countries.

In a demonstration of the depth and breadth of bilateral relations, the two sides signed a number of cooperative documents, covering transport, science and technology, intellectual property rights, human resources development, public health and media.

Bilateral and multilateral law-enforcement cooperation to combat cross-border criminal activities was also highlighted during the visit, with China and Myanmar expressing their support for the establishment of an international alliance against telecom cyber fraud.

Over recent months, through joint law enforcement coordination, China and Myanmar have cracked down the telecom fraud criminal operations in northern Myanmar, effectively upholding peace and stability along the border as well as the safety of lives and property of people of both countries.

During the talks, Xi said the two sides need to continue cracking down on criminal activities including online gambling, telecom fraud and drug trafficking, and fully safeguard the interests and security of the two peoples.

For his part, Min Aung Hlaing said Myanmar stands ready to work closely with China to resolutely combat online gambling and telecom fraud and safeguard security and stability in the border areas.

Qu Jianwen, chief of the Yunnan Province Association for Southeast Asian Studies, wrote that the China visit by Myanmar’s president vividly demonstrates the sound and growing momentum of bilateral cooperation.

https://news.cgtn.com/news/2026-06-19/China-Myanmar-agree-to-deepen-pragmatic-cooperation-across-the-board-1O64ed6YbYI/p.html

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Protecting and Innovating Critical Infrastructure Through New Security Landscapes

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The following article is authored by Skyla Loomis, General Manager, IBM Z Software

ARMONK, N.Y., June 19, 2026 /PRNewswire/ — Over the last few years, we’ve seen seismic shift in enterprise computing. From the rise of machine learning to today’s agentic AI, computing systems have advanced beyond tools into active assistants, requiring new levels of secure, high-powered and efficient infrastructure.

One thing hasn’t changed though the decades. IBM Z has been the most resilient server platform in the market with its average yearly downtime as less than a third of a second.1

This reputation is because as technology has evolved, so has IBM Z. Today, clients have more workloads that may be considered highly sensitive and mission-critical given new sovereignty and regulation requirements, and continue to turn to IBM Z for their core applications.

IBM is continuing to innovate mainframes to address and combat the technological challenges of the future. As part of this mission, today we’re announcing the general availability of three new Z software tools designed to not only meet clients where they are, but to start addressing future challenges such as frontier model attacks. These complement our recent developments with Project Glasswing and our commitment to open-source security with Project Lightwell.

As a leading provider in hybrid cloud, AI and consulting expertise, IBM has developed decades of IBM Z Software to help clients protect themselves for what’s ahead. In cybersecurity, IBM developed IBM Concert for Z last year for enterprises to discover and address vulnerabilities across the entire landscape because we saw the siloed nature of infrastructure and application teams across an organization. Hybrid infrastructure is the reality and we are passionate about giving teams world-class software built to innovate and defend the full stack for the future – IBM Z included.

The following tools are now generally available:

IBM zSecure Detection – Evolving threats mean enterprises need better ways of monitoring and responding. IBM zSecure Detection monitors IBM Z activity for things like ransomware and suspicious behavior across the system. Enterprises now have a comprehensive tool to detect, investigate and respond on z/OS to strengthen their security posture.IBM zSecure Secret Manager – Certificate management can be a burden for infrastructure and security teams. As the lifespan of these certificates shortens, teams need a secure, continuous monitoring for z/OS environments in IBM Z and LinuxONE. Powered by IBM Vault Self-Managed for Z, IBM zSecure Secret Manager gives z/OS teams an automated and cohesive way of addressing certificate management with shortened certificate lifecycle deadlines and fragmented management strategies.IBM Z Database Assistant – IBM Z stands apart with its data integrity, but AI has shifted the need from access to intelligence. Now database teams can use agentic AI to optimize DBA performance, accelerate tasks and help ensure your trusted data is continuously available. IBM Z Database Assistant is proactive, autonomous and intelligent, designed for the future of data operations.

With security threats and new ways of working on IBM Z, we’re equipping the teams that work tirelessly on critical infrastructure to build and operate for the future. The bar for resiliency and 99.999999% uptime1remains the same for our clients, but IBM Z Software will continue to innovate so enterprises can manage and protect their core infrastructure and workloads.

Learn more about the latest Z Software solutions:

IBM zSecure DetectionIBM zSecure Secret ManagerIBM Z Database Assistant

1. ITIC 2025 Global Server Hardware, Server OS Reliability Report, February 2026

About IBM
IBM is a leading provider of global hybrid cloud and AI, and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Thousands of government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting deliver open and flexible options to our clients. All of this is backed by IBM’s long-standing commitment to trust, transparency, responsibility, inclusivity, and service.  Visit www.ibm.com for more information.

Media contact:

Marshall Hampson
IBM
marshall.hampson@ibm.com

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KCS Opens KuCoin’s Ninth Anniversary Chapter, Advancing Token Utility as a Value Participation Layer

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The upgraded KCS experience brings trading efficiency, rewards, payment benefits and ecosystem privileges into one unified user journey.

PROVIDENCIALES, Turks and Caicos Islands, June 19, 2026 /PRNewswire/ — KuCoin, a leading global crypto platform built on trust, today announced the upgraded KCS experience, marking the opening chapter of KuCoin’s ninth anniversary journey and a new step in the evolution of KCS from a platform utility token into a broader value participation layer across the KuCoin ecosystem.

Nine years ago, KCS was introduced to reward and empower KuCoin’s earliest users. Since then, both KuCoin and the broader digital asset industry have undergone profound transformation. What began as a token primarily associated with trading benefits has gradually evolved into a broader ecosystem asset connecting users with rewards, payments,  loyalty privileges and community participation.

As digital asset ecosystems mature,  the role of exchange-native tokens is changing as well. Exchange-native tokens are no longer defined only by isolated benefits or short-term incentives. They are increasingly becoming participation layers that connect users with value across an entire ecosystem. The upgraded KCS experience addresses this shift by bringing fragmented KCS-related benefits into a more connected and actionable journey. Through the upgraded experience, users can better discover and activate KCS benefits across trading fee reductions, rewards, loyalty privileges, KuCard-related incentives and broader ecosystem programs through one clearer pathway. This reflects KuCoin’s trust-first approach in practice: making platform value easier to understand, more transparent to access and more consistent across touchpoints.

“KCS has grown alongside our users and our ecosystem for nearly nine years,” said BC Wong, CEO of KuCoin. “As the industry evolves, we believe the next generation of exchange-native tokens will be defined not simply by utility, but by how effectively they connect users with ecosystem value. Our vision is for KCS to serve as a participation layer that brings together trading, rewards, payments, and future ecosystem experiences into one cohesive journey.”

KCS, the native token of the KuCoin ecosystem, has long served as a bridge between users and KuCoin’s platform value. With this upgrade, KCS’s long-term vision of moving blockchain “from geeks to mass adoption” and building a blockchain-based value self-circulation ecosystem is being translated into a clearer and more practical user experience, making KCS easier to understand, activate and use across KuCoin.

The milestone arrives at a symbolic moment for KuCoin, serving as the opening chapter of its ninth-anniversary journey. As KuCoin prepares to celebrate nine years of growth, the evolution of KCS reflects the broader transformation of KuCoin itself — from a crypto exchange into a global digital asset ecosystem spanning trading, payments, Web3 infrastructure, institutional services and emerging technologies such as AI. In this next chapter, KCS is designed to become a clearer user-facing gateway to KuCoin’s expanding ecosystem, helping users better discover, understand and participate in the value created across the platform. As KuCoin enters its ninth anniversary, the upgraded KCS experience sets the tone for a broader vision: making ecosystem value more accessible, connected and meaningful for users worldwide.

About KuCoin

Founded in 2017, KuCoin is a leading global crypto platform built on trust and security, serving over 40 million users across 200+ countries and regions. Known for its reliability and user-first approach, the platform combines advanced technology, deep liquidity, and strong security safeguards to deliver a seamless trading experience. KuCoin provides access to 1,500+ digital assets through a broad product suite and remains committed to building transparent, compliant, and user-centric digital asset infrastructure for the future of finance, backed by SOC 2 Type II, ISO/IEC 27001:2022, and ISO/IEC 27701:2019 Certifications. In recent years, we have built a strong global compliance foundation, marked by key milestones including AUSTRAC registration in Australia, a MiCA license in Europe, and regulatory progress in other markets.

Learn more at www.kucoin.com.

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