Technology
Cloud Music Inc. Reports First Half 2024 Financial Results
Published
2 years agoon
By
HANGZHOU, China, Aug. 22, 2024 /PRNewswire/ — Cloud Music Inc. (HKEX: 9899, “NetEase Cloud Music” or the “Company”), a leading interactive music streaming service provider in China, today announced its financial results for the first half of 2024 ended June 30, 2024.
Summary of Key Financial Metrics
(RMB in thousands, unless otherwise stated)
Six months ended 30 June
2024
2023
(Unaudited)
(Unaudited)
Revenue
4,070,493
3,908,380
Gross profit
1,425,731
965,147
Profit before income tax
813,578
311,961
Profit for the period
809,949
293,750
Non-IFRS measure:
Adjusted net profit (1)
880,749
331,893
First Half 2024 Key Financial Highlights
Revenue was RMB4.1 billion, an increase of 4.1% compared with RMB3.9 billion for the same period of 2023.Online music services:Revenue from online music services was RMB2.6 billion, an increase of 26.6% compared with RMB2.0 billion for the same period of 2023.Revenue from sales of membership subscriptions increased to RMB2.1 billion, driven by an increase in monthly paying users of online music services.Social entertainment services and others:Revenue from social entertainment services and others was RMB1.5 billion, compared with RMB1.9 billion for the same period of 2023.Gross profit was RMB1,425.7 million, an increase of 47.7% compared with RMB965.1 million for the same period of 2023.Gross margin improved to 35.0 % from 24.7% for the same period of 2023, owing to our increased business scale, strong monetisation of our core online music business that lead to ongoing operating leverage, as well as a one-off adjustment of certain copyright costs that boosted the gross margin by approximately 2.6 percentage points for the first half of 2024.Net profit was RMB809.9 million, compared with net profit of RMB293.8 million for the same period of 2023.Adjusted net profit was RMB880.7 million, compared with adjusted net profit of RMB331.9 million for the same period of 2023.
Note:
(1) Adjusted net profit is defined as profit for the period attributable to the equity holders of the Company adjusted by adding back equity-settled share-based payments as appropriate.
Business Overview
Coming into 2024, we remained steadfast in prioritizing development in our core music business and fostering a long-lived, thriving community. We continued to propel quality development across our music-centric ecosystem, strengthening our music-centric monetisation, resulting in improved profitability. Our appeal to users was enhanced due to our premium offering enhancements, such as improving our content ecosystem and personalized distribution, adding innovative features, and strengthening community attributes. These successful efforts, including a recent comprehensive upgrade of the “NetEase Cloud Music” app, helped us further augment our unique community and deepen user engagement. Combined with advanced membership privileges offered, we delivered solid growth in our subscription-based memberships, driving monetisation momentum from our core online music business.
During the first half of 2024, we continued to engage users across our leading music-inspired community. Our total user base remained largely stable, with a DAU/MAU ratio (daily active user/monthly active user ratio) consistently staying above 30%. Our growing online music subscriber group is particularly well-engaged on our platform. Along with our unique music- inspired community, personalised recommendation is one of our key focuses and the primary goal of our recent product upgrade is to reinforce these long-term differentiations. In our app’s new version, we further improved users’ music discovery and consumption via enhanced personalised recommendations and innovative features for a premium listening experience. Additionally, we continued to cultivate our music-centric community centred around our iconic Comments section, leading to increased community content generation and consumption, as well as more user interactions amid a revitalized community atmosphere. These efforts have resulted in improved user engagement, i.e., average time spent listening to music within our mobile app.
In the first half of 2024, we continually broadened our content offerings for our diverse audience. With the addition of major Korean music labels like JYP Entertainment and Kakao Entertainment, we continued rounding out our copyrighted content library. Combined with our strong support for independent artists and enhancements to our in-house music offering, we have created a differentiated content ecosystem. In addition to top-tier music content, we are fuelling growth in our signature music genres, such as hip-hop, through initiatives across copyrighted content collaboration, independent music cultivation, and in-house music production.
We worked diligently to strengthen our music-centric monetisation capabilities during the first half of 2024, achieving solid growth momentum year-over-year. Our revenue from subscription- based memberships continued its healthy upward trend with a 25.5% year-over-year growth, driven by an increase in the number of subscribers. We successfully introduced premium offerings, such as expanded content and innovative features, broadened membership privileges (including various IP-themed music players and a new interpersonal feature, etc.) and joint programs with external partners, as well as innovative promotional campaigns. Notably, membership retention rates, time spent and activity ratios were all improved across our expanding, high-quality subscriber base. In addition to subscriptions, we strengthened our advertising commercialisation capabilities during the period, supported by enhanced operational efficiency and optimized algorithms for performance- based ads, as well as more diverse advertisement formats and initiatives. Our exploration of ad- supported models also began contributing to our ad revenue growth.
We further improved our profitability during the first half of 2024, primarily driven by the benefits of economies of scale. Our gross margin increased to 35.0% for the first half of 2024, considerably improved from 24.7% for the same period of 2023, owing to our increased business scale, strong monetisation of our core online music business that led to ongoing improvement of operating leverage, as well as a one-off adjustment of certain copyright costs that boosted the gross profit margin by approximately 2.6 percentage points for the first half of 2024. Consequently, we achieved a net profit of RMB809.9 million for the first half of 2024, compared with a net profit of RMB293.8 million for the same period of 2023. Excluding the impact of equity-settled share- based payments, we achieved an adjusted net profit of RMB880.7 million for the first half of 2024, compared with an adjusted net profit of RMB331.9 million for the same period of 2023.
Going forward, we will remain committed to bringing more high-quality music to our users, cultivating our community, enhancing user experience, and strengthening our operating capabilities. Our strategic blueprint calls for the following actions:
Further diversify and enhance our differentiated content offerings, with greater efficiency. We plan to deepen our collaboration with copyright holders and strengthen our capabilities in independent artist incubation and in-house music production, focusing on our signature music genres;
Nurture our music-oriented community ecosystem and explore innovative inter-person interaction via enhancements to our comprehensive product offerings, including embedding more interactive features into our products and broadening communicative scenarios and ecology;
Cultivate our users’ willingness to pay and subscribe to premium offerings by improving user experience, deepening user engagement, enhancing membership privileges and broadening consumption scenarios; and
Improve profitability through continued enhancement of economies of scale, and enhanced operating efficiency.
Comprehensive and differentiated content ecosystem
We are further enriching our content library, including both licensed music and original music. We continually update our diverse music selection to meet the evolving needs of our users, particularly younger users who have varied tastes and a desire to discover new music. In addition to top-tier music works, we especially focus on promoting our signature music genres, particularly hip-hop.
Enhancing partnerships with copyright holders
Throughout the period, we have remained dedicated to broadening our collaboration with music copyright holders, rounding out our Korean music content library. We have consistently demonstrated our commitment to fostering strong partnerships with music labels, ultimately benefiting both copyright holders and music enthusiasts.
Expansive catalogue of music labels. We expanded our catalogue of music labels during the first half of 2024, including new partnerships with major Korean labels including JYP Entertainment and Kakao Entertainment, as well as Chinese music labels such as KC DIGITAL and Guoran Entertainment, etc.
In-depth collaborations with our copyright partners. We created and launched an innovative, exclusive tab page for Taylor Swift’s new album “THE TORTURED POETS DEPARTMENT: THE ANTHOLOGY,” successfully promoting its sales. The album achieved over 100 million streams on our platform in just 19 days after its release. Regarding physical albums, we extended our collaborative efforts with copyright holders on content distribution and commercialization, focusing on supporting mid-tier artists. For instance, Shi Kai’s album “Counting Stars All Night” has achieved over RMB10 million in sales on our platform.
Amplifying offerings in signature music genres. We actively broadened our content library to appeal to the preferences of younger audiences on our platform. Music genres such as hip-hop, rock and Japanese ACG have surged in popularity on our platform. Throughout the period, we further expanded our content library in those signature genres, adding music content from influential rappers such as Pharaoh(法老)and KeyNG(杨和苏), popular rock group Penicillin(盘尼西林), as well as J-Pop music from Vap Japan and B-zone (known for iconic anime OSTs like “Detective Conan,” “Slam Dunk,” and “Dragon Ball GT”).
Strengthening our leading independent artists’ ecosystem
We continuously enhance our support system for independent artists, offering them comprehensive assistance throughout their music industry journey. This includes support from creation to promotion and financial aid. As of June 2024, our platform had over 732,000 registered independent artists who contributed around 3.6 million music tracks to our library. We are dedicated to supporting emerging musicians, especially in our signature genres like hip-hop, to help them advance their music careers and ultimately enhance the original music ecosystem on our platform.
Supporting musicians in content creation. We support a diverse range of music talent throughout the creative process that help them achieve their creative potential. We have made our all-in-one AI music creation tool, NetEase Tianyin, accessible to both independent musicians and individual users. Not only does it make musicians’ production process more efficient but also makes music creation more accessible overall, empowering more music lovers to become musicians. For NetEase Cloud Music X Studio, our AI-based voice synthesis software developed in partnership with Xiaoice, we integrated top IP Luo Tianyi and introduced five new natural singing voices including ethnic and bel canto singing styles, enabling musicians to find the appropriate voice for their unique projects and helping them express their creative ideas.
Exploring and improving the exposure of musicians and their work. We leverage our internal and external resources to boost the presence of musicians and their high-quality work. For example, we officially launched Live Cover, an innovative feature within the music player interface offering musicians a new channel for promoting their content and themselves. Our region-oriented music promotions include our renowned “City Tour Guide” (城市云游指南)special planning series, for which we released Northeast Special Edition and launched an online plus offline event in Guizhou, and our Project Cornerstone(石头计划)city flash mob activities to provide musicians with more offline performance opportunities. In addition, we joined hands with the CCTV program “Music on the Journey (《乐在旅途》)” to showcase local original musicians on the CCTV stage.
Helping musicians realise commercial value. Our platform’s diverse monetisation approaches and upgraded support initiatives are designed to help musicians improve their financial yields. In April 2024, we rolled out the latest phase of our musician support project, “Project Cloud Ladder 2024″(云梯计划2024第一期), which further bolsters financial backing for musicians by offering a more attractive financial settlement mechanism along with broadened scope of incentives. Furthermore, we continuously strengthened support for musicians of different identities. We recently implemented the second phase of a revenue- sharing program for music arrangers, providing financial aid through royalties for both arrangers and beatmakers.
Developing and promoting differentiated in-house music
Drawing on our expertise in music, wide and varied user base, and in-depth user insights, our multiple in-house studios focused on creating unique music content to further enrich our content matrix, catering to the diverse needs of various audiences.
Crafting high-quality music content tailored to a variety of needs, with a focus on signature genre. In the first half of 2024, our in-house studios successfully produced and popularised multiple hit songs, represented by《紫荆花盛开》. We focused on our signature music genres, such as hip-hop, and produced multiple popular hip-hop song tracks, including a Henan Dialect rap song “5:20 AM” (《5:20 AM》), as well as “Xie Tian Xie Di” (《谢天谢帝》), “Ren Shang Ren” (《人上人》), and “Hai Shi Hui Xiang Ni” (《还是会想你》). Additionally, our in-house produced work “Farewell Letter” (《诀别书》), a purely instrumental music with a farewell theme, has gained popularity both within and outside the instrumental music community.
Growing off-site exposure and popularity. Our in-house music works have been featured across the country at various prominent events and on TV shows in China. These include the CCTV 2024 Spring Festival Gala(央视春晚), Henan TV’s 2024 Lantern Festival Gala(河南卫视元宵晚会), Beijing TV’s New Year’s Eve Special(北京卫视跨年之夜), Henan TV’s May 1st Gala(河南卫视五一晚会), as well as popular variety shows.
Expanding our offline public broadcasting collaborations, focusing on brands and scenarios that appeal to young people on our platform. For instance, we have partnered with Wanda Plaza, Blueglass Yogurt, Manner Coffee, and the Wanding micro department store brand, covering nearly 6,000 stores in total, all aimed at promoting our in-house music and increasing brand awareness among students and white-collar workers.
Diversified audio-based content offerings
In addition to music tracks, we have been actively expanding the long-form audio offerings on our platform. In the first half of 2024, the average listening time per user of long-form audio on our platform increased significantly by 49.4%, driven by our enhanced high-quality content that further engages long-form audio users and encourages more extensive consumption.
PUGC/UGC – podcast. With our podcasts’ focus on music-inspired content, they offer music fans an enjoyable way to discover quality and lesser-known songs, thereby increasing user engagement and music consumption.
PGC – audio books & radio dramas. We have been expanding our PGC long-form audio content library in a cost-efficient manner, particularly by increasing our pool of self-produced content. For instance, our self-produced radio drama “The Villain Wants to be Saved” (《恶人想要抢救一下》), adapted from the popular Chinese anime of the same name, resonates with the platform’s young user base. This has proven to be an effective strategy in attracting new users and increasing user engagement on our platform.
Community ecosystem and product innovation
Throughout the first half of 2024, we continued innovating products, enhancing features, and revitalising our differentiated community. During the period, we made significant progress in product innovation, particularly with the comprehensive upgrade of the “NetEase Cloud Music” app conducted from early 2024, which focused on several key areas: enhancing personalised content recommendations, improving traffic allocation across different content verticals, and actively fostering our music-centric community centred around music comments. Our efforts have helped to elevate the user experience, increase music’s resonance with our user community and boost music interaction.
Optimising users’ music discovery and listening experience
Music content discovery and distribution. In our recent main app upgrade, we effectively strengthened the app’s personalised recommendations functionality, including enhancing the overall app framework and content distribution strategy and optimising content recommendation features such as daily recommendations and Private DJ. These initiatives have amplified the efficiency and coverage of content recommendations, resulting in a more personalized music discovery experience.
Enhancing the basic listening experience. During the Reporting Period, we optimized the vinyl playback experience, leading to improved user stickiness. Our efforts included upgrading the encyclopaedia and the lyrics consumption experience, as well as releasing new music player interface series, including full-screen cover, Forbidden City style, music comment style, Artist series, IP-themed player in collaboration with NetEase games, and Farmer Bob, among others. These trendy IP-themed music players not only offer users a fresh experience, but also opened up more monetization opportunities.
Fostering music-inspired community resonance and connections
During the first half of 2024, we actively nurtured our unique music-inspired community attributes, by amplifying the value of our iconic Comments section across various app scenarios, diversifying UGC content formats and categories, enhancing algorithms and operational activities, and much more. These efforts led to a better community experience for both users and UGC creators, which is crucial in maintaining and improving our strong user activity and stickiness.
Community consumption and interaction. We continuously amplify the value of comments through product, operational, and algorithmic optimizations. Our initiatives include featuring hot comments on the vinyl player, introducing a new player interface that displays selected comments on the cover page, and refining our comment distribution system. Additionally, we have diversified the “Moments Square(动态广场)” section’s content with popular music comments and a new user-generated format combining text and images. These efforts have led to a notable increase in user engagement with community content and interactions.
Community content generation. We initiated efforts to increase user participation in creating UGC within our community. For example, we enhanced operational activities by coordinating comments with new song releases and popular topics to engage users in sharing their thoughts and feelings in the Comments section. Additionally, we curated various operational activities in the “Moments Square(动态广场)” section centred around specific topics.
Expanding music consumption and communicative scenarios
Expanding collaboration with the NetEase franchise. We recently partnered with NetEase’s online education division, beginning with a collaboration on Youdao Dictionary. This partnership combines our expertise in music content with online learning, integrating music consumption with specific English word searches to offer users a unique integrated experience.
IoT layouts. We continued optimizing our functionality that lets users easily switch between different terminals like mobile, PC, TV, and in-car scenarios, effectively addressing diverse user needs and improving user experience. We also officially launched an initiative enabling regular vinyl membership subscribers to access content on IoT terminals. These efforts help us improve overall user activity and engagement across multiple terminals and scenarios.
Conference Call
The Company’s management will host an earnings conference call at 7:00 p.m. Beijing/Hong Kong Time on Thursday, August 22, 2024 (7:00 a.m. U.S. Eastern Time on the same day). Details for the conference call are as follows:
Event Title: Cloud Music Inc. First Half 2024 Earnings Conference Call
Registration Link: https://s1.c-conf.com/diamondpass/10040870-8sjfhy.html
All participants must use the link provided above to complete the online registration process in advance of the conference call. Upon registering, each participant will receive a set of dial-in numbers, an event passcode, and a personal access PIN, which will be used to join the conference call.
A replay of the call will be accessible by phone at the following numbers and entering PIN: 10040870. The replay will be available through August 29, 2024.
Chinese Mainland:
400-120-9216
Hong Kong:
800-930-639
United States:
1-855-883-1031
Additionally, a live and archived webcast of the conference call will be available on the Company’s investor relations website at http://ir.music.163.com.
About Cloud Music Inc.
Launched in 2013 by NetEase, Inc. (NASDAQ: NTES; HKEX: 9999), Cloud Music Inc. (HKEX: 9899) is a well-known online music platform featuring a vibrant content community. Dedicated to providing an elevated user experience, Cloud Music Inc. provides precise, personalised recommendations, promotes user interaction and creates a strong social community. Its focus on discovering and promoting emerging musicians has made Cloud Music Inc. a destination of choice for exploring new and independent music among music enthusiasts in China. The platform has been recognised as the most popular entertainment app among China’s vibrant Generation Z community.
Please see http://ir.music.163.com/ for more information.
Forward Looking Statements
This press release contains forward-looking statements relating to the business outlook, estimates of financial performance, forecast business plans and growth strategies of the Company. These forward-looking statements are based on information currently available to the Company and are stated herein on the basis of the outlook at the time of this press release. They are based on certain expectations, assumptions and premises, some of which are subjective or beyond our control. These forward-looking statements may prove to be incorrect and may not be realised in the future. Underlying these forward-looking statements are a lot of risks and uncertainties. In light of the risks and uncertainties, the inclusion of forward-looking statements in this press release should not be regarded as representations by the Board or the Company that the plans and objectives will be achieved, and investors should not place undue reliance on such statements.
Non-IFRS Measure
To supplement our consolidated results, which are prepared and presented in accordance with International Financial Reporting Standards (“IFRS”), our Company uses adjusted net loss as an additional financial measure, which is not required by, or presented in accordance with, IFRS. We believe that this measure facilitates comparisons of operating performance from period to period and company to company by eliminating the potential impact of items that our management does not consider to be indicative of our Group’s operating performance, such as certain non-cash items. The use of this non-IFRS measure has limitations as an analytical tool, and shareholders and potential investors of our Company should not consider them in isolation from, as a substitute for, analysis of, or superior to, our Group’s results of operations or financial condition as reported under IFRS. In addition, this non-IFRS financial measure may be defined differently from similar terms used by other companies, and may not be comparable to other similarly titled measures used by other companies. Our presentation of this non-IFRS measure should not be construed as an implication that our future results will be unaffected by unusual or non-recurring items.
Investor Enquiries:
Angela Xu
Cloud Music Inc.
music.ir@service.netease.com
View original content:https://www.prnewswire.com/news-releases/cloud-music-inc-reports-first-half-2024-financial-results-302228469.html
SOURCE NetEase Cloud Music
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Marquis Who’s Who Honors Rupin Chothani for Engineering Leadership
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UNIONDALE, N.Y., July 23, 2026 /PRNewswire/ — Marquis Who’s Who honors Rupin Chothani for his leadership in engineering and project management. With more than two decades of professional experience to his credit, Mr. Chothani leverages a unique expertise in fire and petrochemical solutions to find success in his field. As project manager, project engineer and proposal manager at Technip Energies N.V., Mr. Chothani ensures effective results.
Drawn to Engineering
Coming from a family of engineers, Mr. Chothani was naturally drawn to the profession. This inclination was reinforced by comprehensive aptitude and attitude tests administered at the age of 14, which highlighted his strengths in engineering and architecture. Ultimately, this direction reinforced his determination to pursue a degree in mechanical engineering.
By 2003, Mr. Chothani earned a Bachelor of Science in Mechanical Engineering at the University of Mumbai. After a brief role as a junior manufacturing engineer at Artech Cooling Tower Pvt. Ltd., he completed a Master of Science in Mechanical Engineering at the University of Bridgeport in 2006. In addition to these degrees, Mr. Chothani later achieved AutoCAD certification.
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Building a Family
In December 2008, Mr. Chothani married his wife, Cathy. Along with his son and daughter, his family has contributed richly to his success in engineering and they continue to inspire him to excel. In addition to their support, Mr. Chothani recognizes that there is no alternative to hard work and dedicated learning.
From Lummus Technology to Technip Energies N.V.
Following his work at Lummus Technology, Mr. Chothani worked with Maco Corporation India Pvt. Ltd. By 2011, he joined Complete Heat Transfer Solutions – Environ Energy Systems as a thermal and mechanical engineer. By 2013, Mr. Chothani became a part of Technip Energies N.V. as a furnace mechanical engineer. By 2023, he added to this role and became a project manager, project engineer and proposal manager at the company.
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Plans for the Future
Moving forward, Mr. Chothani hopes to advance his project management skills, particularly within the firejet industry. At the same time, he aims to share his knowledge of the industry with the next generation of professionals. Outside of his professional ambitions, Mr. Chothani intends to prepare his children to find success, inspiring them and their peers with hands-on experiments and full-day events.
About Marquis Who’s Who®:
Since 1899, when A. N. Marquis printed the First Edition of Who’s Who in America®, Marquis Who’s Who® has chronicled the lives of the most accomplished individuals and innovators from every significant field, including politics, business, medicine, law, education, art, religion and entertainment. Who’s Who in America® remains an essential biographical source for thousands of researchers, journalists, librarians and executive search firms worldwide. The suite of Marquis® publications can be viewed at the official Marquis Who’s Who® website, www.marquiswhoswho.com.
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COALITION OF INDEPENDENT INTERNET PROVIDERS ASKS CRTC TO FIX ERRORS IN WHOLESALE FIBRE RATES
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38 minutes agoon
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Coalition of competitive ISPs say current fibre rates make competition impossible and threatens to harm millions of Canadian consumers
CHATHAM, ON, July 23, 2026 /CNW/ — A coalition of independent internet service providers (the Coalition) led by TekSavvy Solutions Inc. (TekSavvy) today applied to the Canadian Radio-Television and Telecommunications Commission (CRTC) to review and vary Telecom Order 2026-77, which set final wholesale rates for fibre internet services. In that decision, the CRTC approved wholesale rates for fibre internet services that are higher than the retail prices charged by the large carriers. This makes competition impossible, as independent providers are forced to either sell at a loss or set prices above the large carriers, leaving millions of Canadian consumers without competitive options for essential internet services.
The application identifies key errors that led the CRTC to approve severely inflated final wholesale rates, which make it economically impossible for independent providers to compete. The Coalition argues that the CRTC’s incorrect rates negate the very purpose of Canada’s wholesale framework, which is to foster competition in retail broadband markets. Specifically, the Coalition asks the CRTC to make three key changes to Telecom Order 2026-77:
Eliminate one cost factor that is inconsistent with the CRTC’s established costing principles, which artificially increased fibre wholesale rates by an estimated 25% to 30% (the Adjustment Factor).Reduce another element of the costing that is inflated above reasonable levels: The Coalition calls on the CRTC to reduce the markup applied to wholesale fibre services from 30% to 15%, reflecting declining costs, operational efficiencies, and the need to support competition.Correct technical errors relating to certain wholesale fibre speed descriptions.
“Canadians were promised greater competition for fibre internet services, but these rates make competition impossible.” said Andy Kaplan-Myrth, TekSavvy’s Vice President of Regulatory and Carrier Affairs. “The CRTC must correct these errors to ensure its wholesale rates promote broadband competition that challenges the market power of monopoly incumbents, lowers prices, and increases consumer choice.”
About the Coalition
The Coalition consists of competitive telecommunications providers and industry associations advocating for fair wholesale access to fibre networks and a competitive broadband marketplace that delivers affordable, high-quality Internet services to Canadians, including: TekSavvy Solutions Inc., BC Broadband Association (“BCBA”), Canada-Wide Internet Service Providers Association (“CanWISP”), Fibernetics Inc., ISP Telecom Inc., National Capital FreeNet Inc., Novus Entertainment Inc. and Purple Cow Internet Inc.
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SOURCE TekSavvy Solutions Inc.
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Monk Launches Voice Collections, Bringing AI Phone Calls and Callbacks to Accounts Receivable
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Monk’s collections agent, Julia, can now place outbound collection calls and answer inbound AR questions from a dedicated business number, so finance teams can use the channel that collects best without adding headcount.
Multimedia: Watch Voice Collections in action: https://youtu.be/w09PoN1yACE
NEW YORK, July 23, 2026 /PRNewswire/ — Monk, the AI-native accounts receivable platform, today launched Voice Collections. Its collections agent, Julia, can now place outbound collection calls and answer inbound customer questions about invoices and payments from a dedicated phone number for each organization. The feature brings the phone, long the most effective collections channel and the hardest one to scale, into Monk’s Intelligent Collections.
Roughly $10 trillion sits in unpaid invoices worldwide, and the average invoice now takes 59 days to clear (Allianz). Most accounts receivable runs on email, and most of it waits. More than half of B2B invoices in the United States are overdue at any given time, and 92% of businesses are typically paid after their due date (Chaser, 2026). Phone calls recover overdue invoices two to three times better than email (Dunwise), yet 91% of finance teams still rely on email as their main follow-up channel and only 56% use the phone, because calling every overdue account by hand does not scale and a single human dunning call can cost $12 to $18 (HighRadius).
Voice Collections gives teams that coverage. Julia can call on the accounts a playbook flags for phone follow-up, and answer when a customer calls the same number back to ask about an invoice, a payment, or a bank detail. Businesses that follow up on 100% of overdue invoices are 76% more likely to be paid within a week (Chaser), and a voice agent is what makes full coverage possible.
Monk’s collections agent is already proven on the accounts it handles by email. Across Monk’s first 100 customers, Julia reaches customers with a 24% higher response rate than standard dunning and resolves 88.2% of collections with zero human intervention. Voice extends that reach to the phone.
“For years the assumption was that customers would not talk to an AI on the phone,” said George Kurdin, Founder and CEO of Monk. “The evidence now points the other way. People engage with a good voice agent, and in AR the phone was always the channel that collected best. We built Voice Collections so finance teams can finally use it at the scale email gave them.”
That assumption is worth retiring. In a University of Chicago Booth field study of roughly 70,000 interviews, people interviewed by a voice AI agent were 12% more likely to receive an offer, 18% more likely to start, and 17% more likely to still be there after 30 days, and 80% chose the voice AI over a human when given the choice. The setting was recruiting rather than collections, but the finding travels: given a capable voice agent, people lean in rather than hang up. A call also does something email cannot, which is secure a verbal promise to pay in the moment.
Built for finance, with the phone agents kept with strict guardrails
Voice in finance has to be constrained, and Monk designed Voice Collections around that from the start. The agent is read-only on the phone. It answers questions, confirms details, and routes the next step. It will not rewrite an invoice, change a payment status, or accept a sensitive payment change by voice.
The agent is also reference-based. If a caller asks about an invoice, Julia asks for both the company name and the invoice number before looking anything up, and it will not search broadly from a single detail. Every inbound and outbound call is kept in the collection record alongside the email history, so a callback is part of the same thread the team already sees, and anything that needs judgment escalates to a person.
“Voice in finance has to be careful by design,” said Joe Zhou, Co-Founder and CTO of Monk. “Julia will not browse across accounts or move money over the phone. A caller has to bring the company name and invoice number before it confirms anything, and every call lands in the record. In finance a 1% mistake is still unacceptable, so we built for that first and added the reach second.”
Teams run autonomous collections on Monk
Monk runs collections for finance teams at companies like Unify, Pump, Siro, and Elate, and Voice Collections extends what those teams already do by email onto the phone.
“We chose Monk to help automate our collections, a process previously demanding several hours a week of manual, one-off outreach,” said Will Stewart, Head of Finance and BizOps at Unify. “Today, our Monk agent is always running in the background and I have a single dashboard to manage AR from.”
At Pump, which manages volume across more than 1,500 customers, Monk has helped collect over $10 million in recent months.
Voice AI is now infrastructure
The timing reflects how far voice AI has come. It has moved from demo to infrastructure: Vapi has processed more than 1 billion calls, Bland handles over 3.5 million calls a week, and ElevenLabs raised a $500 million round at an $11 billion valuation in early 2026. Monk builds Voice Collections on that foundation and adds the part finance actually needs, which is the AR context, the controls, and the audit trail.
Voice Collections is available now as an opt-in feature. Monk configures the dedicated number and call behavior with each organization before turning it on in Collections. See it in action: https://youtu.be/w09PoN1yACE.
About Monk
Monk is the AI-native accounts receivable platform that helps finance teams turn revenue into cash. Its agent, Julia, runs collections, cash application, and forecasting as one connected system. Monk resolves 88.2% of collections with zero human intervention, reaches customers with a 24% higher response rate than standard dunning, reduces DSO by more than 40%, automatically matches 80% of incoming payments with a full audit trail, and gives finance teams back roughly 26 hours a month. Teams onboard in under a week and see results in their first month. More than $1.5 billion in receivables is managed on the platform, including for customers like Profound and ElevenLabs. Monk has raised $25 million and is based in New York.
Media contact
Kendall Warson
kendall@monk.com
+1 415-827-6585
Sources: Chaser 2026 Accounts Receivable research; Dunwise dunning research; HighRadius collection call cost analysis; University of Chicago Booth field study on AI in recruiting; voice AI figures compiled by Enterprise DNA; Federal Reserve data; Allianz Worldwide DSO survey.
View original content to download multimedia:https://www.prnewswire.com/news-releases/monk-launches-voice-collections-bringing-ai-phone-calls-and-callbacks-to-accounts-receivable-302833768.html
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