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AI Driving Transformation, Interactive Kiosk Market to Grow by USD 13.3 Billion (2024-2028) as Cashless Payments Rise – Technavio Report

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NEW YORK, Sept. 18, 2024 /PRNewswire/ — Report with the AI impact on market trends- The global interactive kiosk market size is estimated to grow by USD 13.3 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of almost 8.47% during the forecast period. Increasing use of cashless payment is driving market growth, with a trend towards growing investment in smart cities. However, growing demand for tablet kiosks poses a challenge. Key market players include Acante Solutions Ltd., Advanced Kiosk, Diebold Nixdorf Inc., Embross, Frank Mayer and Associates Inc., IER SAS, KIS Ticket, Meridian Kiosks, Mitsogo Inc., NCR Voyix Corp., Olea Kiosks Inc., Posiflex Technology Inc., Pyramid Computer GmbH, RedyRef, Rosendahl Conceptkiosk AS, SITA, Source Technologies, Thales Group, and Vecna Technologies Inc..

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Interactive Kiosk Market Scope

Report Coverage

Details

Base year

2023

Historic period

2018 – 2022

Forecast period

2024-2028

Growth momentum & CAGR

Accelerate at a CAGR of 8.47%

Market growth 2024-2028

USD 13.3 billion

Market structure

Fragmented

YoY growth 2022-2023 (%)

7.55

Regional analysis

North America, APAC, Europe, Middle East and Africa, and South America

Performing market contribution

North America at 45%

Key countries

US, China, Japan, UK, and Germany

Key companies profiled

Acante Solutions Ltd., Advanced Kiosk, Diebold Nixdorf Inc., Embross, Frank Mayer and Associates Inc., IER SAS, KIS Ticket, Meridian Kiosks, Mitsogo Inc., NCR Voyix Corp., Olea Kiosks Inc., Posiflex Technology Inc., Pyramid Computer GmbH, RedyRef, Rosendahl Conceptkiosk AS, SITA, Source Technologies, Thales Group, and Vecna Technologies Inc.

Market Driver

Interactive kiosks have become essential components of smart city projects due to their versatile functions. These devices facilitate various tasks such as check-ins, parking access, ticketing, information sharing, pathfinding, and bill payments. The deployment of interactive kiosks enhances the efficiency and quality of services offered while promoting better information sharing. The global trend of investing in smart cities to boost economy and improve citizens’ lifestyles is fueling the adoption of interactive kiosks. For instance, in 2019, Anbar, Iraq, and South Korean and American companies signed an MoU to build a smart city, and the Philippines constructed a new smart city called New Clark City in 2022, investing approximately USD14 billion. These initiatives, among others, underline the growing importance of interactive kiosks in the context of smart city infrastructure development. 

Interactive kiosks are trending in various industries, including clinics, administrative buildings, and retail stores. These innovative products offer self-service options for customers, reducing the need for human interaction in high-traffic areas. Clinics use integrated kiosks for patient record management, while cinemas allow customers to buy tickets. Airline booking kiosks are common at airports, and service companies utilize them for personnel scheduling. Adoption of interactive kiosks benefits both businesses and customers by reducing infrastructure expenses and offering user-friendly purchasing selections. Technology advancements, such as AI assistants and machine learning techniques, enhance the functionality of these informational gadgets. Leading companies like Compass Plus Technologies, Visa, and Mastercard, are investing in interactive kiosks for retail banking research. Self-checkout machines are also becoming standard in retail stores. SmartMatter’s digital signage and AI-assisted kiosks are revolutionizing offices, movie theatres, lodging establishments, and even ATMs. Overall, interactive kiosks offer numerous benefits, including convenience, efficiency, and cost savings. As technology continues to advance, we can expect to see even more innovative uses for these interactive gadgets. 

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Market Challenges

Tablet kiosks are gaining popularity among hotels, restaurants, and retailers as an alternative to traditional interactive kiosks. These tablet kiosks offer similar functionalities, such as check-in/check-out, bill payments, and food ordering. The adoption of tablet kiosks provides advantages like cost savings and mobility. In the foodservice industry, tablet kiosks are increasingly used in restaurants for ordering and bill payments. For instance, Tabletop Media LLC (Ziosk) partnered with Cerca Trova Restaurant Concepts LLC to provide tabletop tablets in 45 additional locations. New product launches, like Zebra Technologies Corp.’s CC6000 and CC600 self-service tablet kiosks, are driving market competition and increasing demand for tablet kiosks, potentially impacting the growth of the global interactive kiosk market.Interactive kiosks, including those from companies like SmartMatter and NCR Corporation, are revolutionizing various industries. In offices, airports, healthcare facilities, lodging establishments, and retail, these self-service solutions offer numerous benefits. AI assistants and digital signage enhance user experience, while machine learning techniques enable personalized interactions. Transaction technology advancements, such as those from Visa, Mastercard, and UnionPay, ensure secure payment processing. However, challenges persist. Cybersecurity, especially encryption technology advancements, is crucial for protecting user data. Self-service kiosk makers must address cyber threats to maintain trust. Long lines at public venues like airports and banks can be reduced with pay-per-use kiosks. In retail, interactive kiosks streamline processes, from gift registries to automated check-ins. Machine learning techniques can analyze online activity and software programs to offer customized recommendations. Standard PCs with internet connectivity are integral parts of these applications for multiple users. Despite these advancements, challenges remain. Integrating AI assistants and digital signage requires careful planning. ATMs and other transaction technology must be updated for compatibility. Public venues, like train stations, must ensure adequate internet connectivity. Visitor data gathering must comply with privacy regulations. The tourist experience can be enhanced with interactive kiosks, but they must be user-friendly and accessible. Overall, the possibilities are endless, and self-service kiosks are an essential part of our digital future.

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Segment Overview

This interactive kiosk market report extensively covers market segmentation by

End-user1.1 Retail1.2 Financial services1.3 Travel and tourism1.4 Healthcare1.5 OthersComponent2.1 Services2.2 Hardware2.3 SoftwareGeography3.1 North America3.2 APAC3.3 Europe3.4 Middle East and Africa3.5 South America

1.1 Retail- The retail segment holds a significant market share in the global interactive kiosk industry. In retail stores, these kiosks serve various purposes such as product browsing, in-store advertising, and check-out systems. Retailers benefit from interactive kiosks as they enhance customer experience through quicker information sharing and personalized experiences. Additionally, they help retailers understand customer behavior and purchase patterns by collecting data. Interactive kiosks also reduce labor costs and increase operational efficiency. Supermarkets, in particular, are major adopters due to their large floor spaces, which enable faster product location and shorter checkout lines. The growth of the global interactive kiosk market is driven by increasing investments in retail infrastructure. For instance, Western Beef’s installation of 20 new self-checkout systems underscores this trend. Interactive kiosks offer advantages over traditional signage, including customer interaction, centralized control, and superior design capabilities. Retailers use them to attract customers with product information and offers, and to improve operational efficiency. The expansion of supermarkets worldwide is expected to fuel market growth.

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Research Analysis

Interactive kiosks, powered by AI assistants, are revolutionizing various industries by enhancing the customer experience. These smart devices, combining digital signage and machine learning techniques, are increasingly found in offices, airports, healthcare facilities, lodging establishments, and public venues like train stations and shopping malls. They streamline processes, reduce long lines, and gather visitor data for more personalized services. In retail banking, ATMs are being upgraded with interactive kiosks to offer more than just cash withdrawals. Media & Entertainment and Healthcare sectors also benefit from these advanced technologies, offering self-service check-in and appointment scheduling. Integral parts of modern infrastructure, interactive kiosks are adopted by key players in the industry, including NCR Corporation, and financial giants like Visa, Mastercard, and UnionPay.

Market Research Overview

Interactive kiosks are transforming the way we interact with various industries, from offices to airports, healthcare facilities, lodging establishments, and retail stores. These intelligent information terminals, powered by AI assistants and digital signage, offer a user-friendly experience for multiple users. They are integral parts of high-traffic areas such as airports, train stations, and shopping malls, providing pay-per-use services like automated airport check-ins, ATMs, and self-service kiosks. Machine learning techniques enable personalized experiences, while transaction technology and encryption advancements ensure security. Self-service kiosks are an innovative solution for long lines and paperwork in public venues, offering benefits such as reduced infrastructure expenses, improved adoption, and enhanced possibilities for visitor data gathering and tourist experiences. From cinemas and clinic patient records to retail shops and administrative buildings, interactive kiosks are becoming an indispensable tool for businesses and services alike.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

End-userRetailFinancial ServicesTravel And TourismHealthcareOthersComponentServicesHardwareSoftwareGeographyNorth AmericaAPACEuropeMiddle East And AfricaSouth America

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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Northern Hemisphere Heat Drives Demand for Cooling and Sun-Protection Products on Yiwugo

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YIWU, China, July 24, 2026 /PRNewswire/ — Yiwugo.com, the official website of the Yiwu Commodity Market, is the largest commodity wholesale market in the world. The final whistle may have blown on the World Cup, but the intense heat gripping the Northern Hemisphere shows no sign of letting up. Europe has experienced unusually hot weather this year, sparking not only a surge in demand for air conditioners but also a boom in portable handheld fans. Merchants on Yiwugo say that in previous years, European customers would begin placing orders in March or April and take their time completing their annual procurement. This year, however, the purchasing season has stretched well into summer, with a flood of new buyers coming in, most of them looking for small handheld fans. With customers eager to capitalize on the peak summer season, delivery timelines have also become significantly tighter. Whereas orders in previous years could generally be fulfilled within a month, merchants are now frequently being asked to deliver within about a week, leaving manufacturers scrambling to keep pace with demand.

Lingpan Official Flagship Store has specialized in the production and sales of small fans, insulated cups, and related products for 15 years. This summer, demand from European customers for high-speed small fans has risen sharply, accompanied by urgent delivery requirements. Many customers began requesting shipment just one week after placing their orders, hoping the products would arrive in time for the World Cup and the ongoing heatwave across Europe. One long-standing European customer purchased only five models of small fans from Lingpan last year. Anticipating stronger demand ahead of this summer, the customer expanded the order to 10 models. The first shipment sold out soon after arriving at port, prompting several subsequent repeat orders. European buyers have shown particular interest in high-speed cooling fans and placed great requirements on product quality. So far this year, Lingpan’s fan sales have more than doubled compared with the same period last year, with total purchases reaching approximately RMB 1 million.

Beyond Europe, the owner of Lingpan, Ling Pan pointed out that the Indian market has also undergone significant changes over the past two years. Indian customers are showing great interest in panda-shaped fans, drinking cups, and related products. Procurement volumes among many Indian buyers have increased substantially, with average annual purchases now reaching several hundred thousand yuan.

Unlike European countries grappling with sudden heat waves, Asian markets such as Japan and South Korea, where summers are consistently hot and air conditioners and fans are already everyday essentials, have shown much stronger demand for sun-protection products. From April 1, 2026 to date, sales of sun-protection masks on Yiwugo have increased by 31.6% YoY, while sales of sun-protection face shields surged by 72.42% and sun hats rose by 8.1%.

Chen Jia, a Yiwugo merchant, has engaged in the production and sales of sun-protection masks and sun-protection face shields for eight years. Chen operates the Xiao Zhen and Xiao Mian Sun-Protection Products Workshop in District 4 of the Yiwu International Trade Market. In recent years, the company has customized cooling nylon fabrics for customers in Japan and South Korea. Sun-protection masks and sun-protection face shields made from this material not only offer UPF 50+ protection, but also maintain a more structured shape and are less susceptible to snagging or deformation. Their protective performance remains effective after routine washing, and the products can last for more than five years under normal use.

In 2024, a TV shopping operator from South Korea contacted Xiao Zheng and Xiao Mian through Yiwugo and began placing orders after inspecting the products in person. Over the following two years, the company continued to improve the fitness and design of its sun-protection products. It introduced sun-protection face shields with breathable mesh panels and incorporated soft supports around the nose area to prevent the masks from rubbing against lipstick. These product upgrades have steadily driven up customer ratings on the client’s store. Annual procurement, initially valued at around RMB 300,000, has risen year by year, and the company has since developed into a recognized brand in the local market.

Persistent heat across the Northern Hemisphere has been creating new forms of cross-border consumer demand while enabling Yiwugo merchants to keenly capture shifts in overseas markets. From the strong sales of small portable fans in Europe to the rising demand for functional sun-protection products in Japan and South Korea, the diversity of orders reflects both consumers’ need for relief from extreme heat and the ability of Yiwu manufacturers to strengthen their presence in global markets through product innovation and rapid fulfillment. Faced with a rapidly changing international market, many merchants are continuing to refine product designs, upgrade fabric techniques, and enhance supply efficiency. By leveraging Yiwugo to broaden their export channels, they are keeping pace with overseas consumption trends and capitalizing on the expanding market for cooling and sun-protection products, turning the summer heat into new momentum for cross-border trade.

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SOURCE Yiwugo.com

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Snorkel AI Highlights First Wave of Open Benchmarks Grants Projects

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SAN FRANCISCO, July 24, 2026 /PRNewswire/ — Snorkel AI today highlighted the first group of projects supported through Open Benchmarks Grants, a $3 million commitment to support open-source datasets, benchmarks, and evaluation research.

Launched in February 2026, Open Benchmarks Grants has received hundreds of applications from researchers, labs, and engineers working to address a growing challenge: AI systems are advancing faster than the field’s ability to rigorously measure their performance on realistic, consequential work.

“From complex environments and huge autonomy horizons to rich, sophisticated outputs, these projects tackle some of the field’s hardest evaluation challenges,” said Fred Sala, a member of the Open Benchmarks Grants steering committee and assistant professor at the University of Wisconsin–Madison. “I’m excited to see the broader research community use, validate, and build on them.”

Open Benchmarks Grants provides selected teams with funding, expert data development support, research and engineering collaboration, and platform resources. Supported projects include:

Frontier-Bench (formerly Terminal-Bench 3.0), developed with Laude Institute and the Harbor community, is a harder, more domain-diverse successor to Terminal-Bench 2.1 — built in the open, task by task, under continuous adversarial review.Agents’ Last Exam, developed with UC Berkeley RDI and the RDI Foundation, evaluates agents on long-horizon, economically valuable professional workflows. It spans 55 sub-industries and includes more than 1,500 tasks toward a 5,000-task target, sourced and validated by more than 300 industry experts.OSWorld 2.0, developed with XLANG Lab, evaluates computer-use agents on 108 long-horizon workflows across 31 self-hosted web environments and professional desktop applications.Continual Learning Bench, developed with UC Berkeley SkyLab and the University of Wisconsin–Madison, measures whether agents genuinely improve across sequential, stateful tasks.SlopCode Bench, developed with the University of Wisconsin–Madison, measures how code quality degrades as coding agents repeatedly modify and extend their own solutions.Terminal-Bench 2.1, developed with Stanford University, Laude Institute and the Harbor community, evaluates agents on challenging work in terminal environments. The release corrected 28 tasks and introduced continuous validation.

With support from Open Benchmarks Grants, Terminal-Bench Science is also now in development, extending the Terminal-Bench framework to computational research workflows across the life, physical, earth, and mathematical sciences.

Beyond the grants program, Snorkel led the development of Senior SWE-Bench with the research teams at Princeton University and the University of Wisconsin–Madison. The benchmark evaluates coding agents on senior-level engineering work, including implementing features from realistic instructions, investigating bugs that require runtime analysis, and producing code that follows existing codebase conventions.

Open Benchmarks Grants was established with support from Hugging Face, Prime Intellect, Together AI, Factory, Harbor, and PyTorch. Applications remain open and are reviewed on a rolling basis.

Learn more and apply for a grant at benchmarks.snorkel.ai.

About Snorkel AI
Snorkel AI is the frontier AI data lab, helping teams build the data and environments behind high-performing frontier and agentic AI. We combine technology with research-driven AI data development to create datasets, benchmarks, evals, and custom solutions for real-world AI systems. Founded out of the Stanford AI Lab in 2019, Snorkel works with leading AI labs and enterprises to move from better data to better outcomes. 

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Payzli Vaults to No. 3 on Tampa Bay’s Fast 50, Up From No. 22 in One Year

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Payments technology company, Payzli earns a second consecutive Fast 50 ranking, crediting the climb to accelerating partner and merchant growth on its proprietary technology stack.

TAMPA, Fla., July 24, 2026 /PRNewswire/ — Payzli, the partner-first payments technology company, has been named the No. 3 fastest-growing company in the region on the Tampa Bay Business Journal’s 2026 Fast 50 – a 19-spot climb from its No. 22 debut last year, and the company’s second consecutive year on the list.

The ranking was announced July 23 at the Tampa Bay Business Journal’s Fast 50 event in Tampa, where Co-Founder and Chief Revenue Officer Naim Hamdar accepted the award alongside members of the Payzli team.

Payzli attributed its growth to a compounding effect: a national network of ISOs, agents and ISVs bringing merchants onto a technology platform Payzli built and operated in-house. 

That platform rests on three proprietary pillars:

Payzli Connect: the company’s payment CRM and merchant-and-partner dashboard, giving agents and ISOs daily residuals visibility and giving merchants a single place to run their account.Payzli POS: AI-powered point-of-sale and business software purpose-built for service businesses, including salons, med spas, wellness studios, and independent operators.Payzli Transact: an online payment gateway built on Visa Platform Connect through Payzli’s partnership with Visa Acceptance Solutions.

The Visa Acceptance Solutions partnership is central to how Payzli frames its credibility: rather than assembling a growth story on top of borrowed infrastructure, the company processes on rails backed by one of the most established networks in the industry alongside Fiserv and TSYS – a point that matters to the partners and merchants deciding where to place their volume.

“A second year on this list, and a jump to No. 3, isn’t about one good quarter. It’s about a network deciding to build with us and stay,” said Naim Hamdar, Co-Founder and Chief Revenue Officer of Payzli. “Every rank on this list represents partners we’ve earned and merchants who trust us to run their payments. We built the technology in-house so we could keep the promises the industry usually breaks: nothing hidden, a real person in reach, and daily residual visibility our agents can actually count on. That’s what this ranking measures and it’s why we’re doing it all, for the joy of business.”

“They say nothing in Tampa moves fast except the afternoon thunderstorms, so making the Fast 50 two years running feels pretty good,” said Kapil Pershad, Co-Founder and Chief Technology Officer of Payzli. “In all seriousness, this is a credit to our team and the businesses that trust us to power their growth.”

The Fast 50, produced by the Tampa Bay Business Journal, recognizes the fastest-growing private companies in the Tampa Bay region. Payzli’s return to the list and its move into the top three reflects a merchant-first product suite and a rapidly expanding national partner network across the payments and embedded-finance landscape.

About Payzli

Payzli is an end-to-end payments technology partner that makes accepting payments simpler and affordable for businesses of all sizes and risk levels. Founded in 2020 and headquartered in Tampa, Florida, Payzli brings together in-person processing, an advanced online gateway, AI-powered point of sale, and mobile and contactless payments – backed by its own technology, honest pricing, and dedicated human support. Built partner-first, Payzli equips ISOs, agents, developers, and independent software vendors to grow, with direct integrations to major processing platforms, in-house underwriting, a flexible credit policy, a Visa Acceptance Solutions foundation partnership, and sponsor-bank backing from Esquire Bank, a NASDAQ-listed strategic investor in Payzli. For more information, email partners@payzli.com or visit payzli.com.

Payzli is a registered trademark of United Payment Systems LLC. United Payment Systems LLC is a registered ISO of Esquire Bank (Jericho, NY), Commercial Bank of California (Irvine, CA), and KeyBank, National Association (Cleveland, OH).

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