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CRM in Healthcare Market to Grow by USD 11.3 Billion from 2024-2028, as Demand for Personalized Care Rises with AI Redefining the Market Landscape – Technavio

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NEW YORK, Nov. 8, 2024 /PRNewswire/ — Report with market evolution powered by AI – The global customer relationship management (CRM) in healthcare market size is estimated to grow by USD 11.3 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of 11.05% during the forecast period. Growing demand for personalized healthcare services and patient engagement solutions is driving market growth, with a trend towards growing adoption of cloud-based CRM solutions. However, high implementation costs and lack of interoperability with legacy systems in health CRM poses a challenge.Key market players include Accenture Plc, ALLSCRIPTS HEALTHCARE SOLUTIONS INC., Amdocs Ltd., Anthology Inc., Freshworks Inc., Healthgrades Marketplace LLC, International Business Machines Corp., Kapture CRM, Keona Health Inc., Koch Industries Inc., Microsoft Corp., NICE Ltd., Oracle Corp., Salesforce Inc., SAP SE, Sapio Sciences LLC, Siemens AG, SugarCRM Inc., Verint Systems Inc., and Viseven Europe OU.

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Forecast period

2024-2028

Base Year

2023

Historic Data

2018 – 2022

Segment Covered

Component (Software and Services), Deployment (On premises model and Web/cloud based model), and Geography (North America, Europe, APAC, South America, and Middle East and Africa)

Region Covered

North America, Europe, APAC, South America, and Middle East and Africa

Key companies profiled

Accenture Plc, ALLSCRIPTS HEALTHCARE SOLUTIONS INC., Amdocs Ltd., Anthology Inc., Freshworks Inc., Healthgrades Marketplace LLC, International Business Machines Corp., Kapture CRM, Keona Health Inc., Koch Industries Inc., Microsoft Corp., NICE Ltd., Oracle Corp., Salesforce Inc., SAP SE, Sapio Sciences LLC, Siemens AG, SugarCRM Inc., Verint Systems Inc., and Viseven Europe OU

Key Market Trends Fueling Growth

In today’s healthcare market, CRM plays a crucial role in managing patient relationships. Hippocrates once said, “The art of healing comes from nature, not from the physician.” However, in the modern healthcare environment, brands like Apple have shown that technology can enhance the patient experience. Healthcare officials and staff use CRM systems to manage patient engagement and patient management. These systems help collect and analyze patient demographics, habits, medical history, inquiries, locations, conditions, and preferences. Patient profiles include behavioral data from social profiles and medical history. CRM tools enable automated communications via emails, texts, and phone calls for appointment reminders, medication reminders, and precautions. CRM also facilitates account management, loyalty points, and rewards for patient retention. Healthcare providers and medical service providers use CRM for efficient patient care, adhering to healthcare security regulations. CRM systems store and manage patient records, medical bills, and claims data, ensuring data quality and privacy. CRM tools help healthcare organizations optimize workflows, improve compliance, and enhance communication with patients. Digital transformation and personalized care are key trends in CRM for healthcare, with e-CRM, PRM, HIT, and ICT playing significant roles. Data mining and social CRM help healthcare providers understand patient needs and preferences, leading to better care outcomes. 

The healthcare industry is witnessing a significant shift towards cloud-based Customer Relationship Management (CRM) solutions. These systems offer several advantages over traditional on-premise models, including scalability, flexibility, and cost-effectiveness. Healthcare practitioners can now manage patient relationships and access patient data from any location, at any time, using cloud-based CRM solutions. This is particularly beneficial in the context of remote and virtual patient care, which has gained popularity due to the COVID-19 pandemic. Moreover, cloud-based CRM solutions provide advanced privacy and security features to protect sensitive patient data. These features are crucial in the healthcare sector, where data security is paramount. In summary, cloud-based CRM solutions are driving growth in the healthcare market by offering accessibility, cost savings, and enhanced security. 

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Market Challenges

In the healthcare market, CRM plays a crucial role in managing patient relationships. Hippocrates may have mastered the art of medicine, but healthcare officials and staff face challenges in engaging and managing patients effectively. Brands like Apple lead the way with CRM systems, utilizing patient demographics, habits, and medical history from various sources. Patient inquiries, locations, conditions, and past diagnoses are crucial data points. CRMs help healthcare providers personalize communications, offering automated emails, SMS, and targeted campaigns. Patient preferences, language, and ailments are essential factors in account management. Brands can reward loyalty with points and rewards. CRMs can manage patient records, prescriptions, and medical bills, ensuring compliance with healthcare security regulations. Patient engagement is key to retention. CRMs can analyze behavioral data from social profiles, medical history, and lifestyle choices to offer personalized care. Healthcare organizations and systems benefit from electronic health records, claims data, and consumer data to streamline workflows and improve care outcomes. CRMs help healthcare providers offer productive, engaging, and personalized care. They ensure digital compliance, privacy, and HIPAA compliance. CRMs can also help medical centers, hospitals, and laboratories manage patient care efficiently, saving time and resources. Ultimately, CRMs help healthcare providers offer great service, improving the overall medical experience for patients.The healthcare industry’s adoption of Customer Relationship Management (CRM) systems faces two significant challenges: high implementation costs and incompatibility with legacy systems. Implementing a CRM solution requires substantial resources, time, and financial investment. Moreover, verifying CRM system compatibility with existing legacy systems is a time-consuming process. Healthcare organizations may struggle with these challenges, leading to data silos and inefficiencies. Patient data may not be easily shared between systems, making it difficult to provide a consistent view, which could impact patient treatment and outcomes.

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Segment Overview

This customer relationship management (crm) in healthcare market report extensively covers market segmentation by

Component1.1 Software1.2 ServicesDeployment2.1 On premises model2.2 Web/cloud based modelGeography3.1 North America3.2 Europe3.3 APAC3.4 South America3.5 Middle East and Africa

1.1 Software- The healthcare industry’s reliance on digital technology has significantly expanded the CRM market, particularly in healthcare. Patient data management, increased patient engagement, and improved provider communication are all facilitated by CRM software. This software’s popularity is driven by the emergence of cloud-based solutions and the increasing demand for personalized healthcare services. Effective data management and legal compliance are also necessitating software usage in the CRM sector. Moreover, the integration of AI and machine learning technologies enhances predictive analytics and decision-making capabilities. The growing adoption of mobile health apps and telemedicine services further fuels the demand for CRM software solutions. Overall, the CRM software component in healthcare presents promising growth opportunities throughout the forecast period.

Download complimentary Sample Report to gain insights into AI’s impact on market dynamics, emerging trends, and future opportunities- including forecast (2024-2028) and historic data (2018 – 2022) 

Research Analysis

In the healthcare market, CRM plays a crucial role in managing relationships with healthcare officials, staff, and patients. The CRM system in healthcare is an application of the ‘art of medicine’ in the digital age, using ICT to enhance patient engagement and management. Brands utilize e-CRM to streamline workflows, manage patient records, and analyze claims data and electronic health records for data mining and consumer insights. PRM and HIT are essential components of healthcare CRM, focusing on patient acquisition strategies and data quality. Social CRM allows for two-way communication between healthcare organizations and patients, fostering better relationships. Data security regulations are paramount in healthcare CRM, ensuring the confidentiality of medical bills and patient records. Yina, Soltani and Navimipour’s research the importance of CRM in healthcare, highlighting its potential to revolutionize patient care and improve healthcare systems.

Market Research Overview

In the healthcare market, CRM plays a crucial role in managing patient engagement and patient management. The art of medicine has evolved, with healthcare officials and staff utilizing CRM systems to gather and analyze patient data, including patient habits, activities, demographics, social profiles, behavioral data, medical history, inquiries, locations, conditions, physicians, preferences, past diagnoses, language, ailments, family members, and family medical history, among others. Brands like the iconic Apple are entering the healthcare scene with CRM solutions. Patient information is the backbone of these systems, with data mining and social CRM essential for enhancing service and engagement. Data quality is paramount, with IS, PRISMA, and other healthcare providers ensuring compliance with healthcare security regulations. Patients receive personalized communications through automated emails, SMS, and other channels, earning loyalty points and rewards. Patient inquiries, prescriptions, phone calls, precautions, reports, prior treatment, and previous doctor information are all tracked, ensuring productive and engaging care. Healthcare organizations and systems benefit from CRM by improving patient retention, digital compliance, and personalized care. Electronic health records, claims data, patient records, and consumer data are integrated into workflows, ensuring compliance with privacy regulations such as HIPAA. CRM solutions enable healthcare providers to deliver great service, enhance medical experience, and optimize patient acquisition strategies. Digital transformation is key to delivering patient-centric solutions and improving care outcomes.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

ComponentSoftwareServicesDeploymentOn Premises ModelWeb/cloud Based ModelGeographyNorth AmericaEuropeAPACSouth AmericaMiddle East And Africa

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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SOURCE Technavio

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HUYA Inc. to Report Third Quarter 2026 Financial Results on Tuesday, November 17, 2026

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-Earnings Webinar Scheduled for 5:00 a.m. ET on November 17, 2026-

GUANGZHOU, China, Oct. 27, 2026 /PRNewswire/ — HUYA Inc. (“Huya” or the “Company”) (NYSE: HUYA), a leading game-related entertainment and services provider, today announced that it will report its third quarter 2026 unaudited financial results on Tuesday, November 17, 2026, before the open of U.S. markets.

The Company’s management will host a Tencent Meeting Webinar at 5:00 a.m. U.S. Eastern Time on November 17, 2026 (6:00 p.m. Beijing/Hong Kong time on November 17, 2026), to review and discuss the Company’s business and financial performance.

For participants who wish to join the webinar, please complete the online registration in advance using the links provided below. Upon registration, participants will receive an email with webinar access information, including meeting ID, meeting link, dial-in numbers, and a unique attendee ID to join the webinar.

Participant Online Registration

A live webcast of the webinar will be accessible at https://ir.huya.com, and a replay of the webcast will be available following the session.

[1] For the purpose of this announcement only, Chinese Mainland excludes the Hong Kong Special Administrative Region, the Macao Special Administrative Region of the People’s Republic of China, and Taiwan.

About HUYA Inc.

HUYA Inc. is a leading game-related entertainment and services provider. Huya delivers dynamic live streaming and video content and a rich array of services spanning games, e-sports, and other interactive entertainment genres to a large, highly engaged community of game enthusiasts. Huya has cultivated a robust entertainment ecosystem powered by AI and other advanced technologies, serving users and partners across the gaming universe, including game companies, e-sports tournament organizers, broadcasters and talent agencies. Leveraging this strong foundation, Huya has also expanded into innovative game-related services, such as game distribution, in-game item sales, advertising and more. Huya continues to extend its footprint in China and abroad, meeting the evolving needs of gamers, content creators, and industry partners worldwide.

For more information, please visit: https://ir.huya.com.

For investor and media inquiries, please contact:

In China:

HUYA Inc.
Investor Relations
Tel: +86-757-6681-1975
E-mail: ir@huya.com

Piacente Financial Communications
Jenny Cai
Tel: +86-10-6508-0677
E-mail: huya@tpg-ir.com

In the United States:

Piacente Financial Communications
Brandi Piacente
Tel: +1-212-481-2050
E-mail: huya@tpg-ir.com

View original content:https://www.prnewswire.com/news-releases/huya-inc-to-report-third-quarter-2026-financial-results-on-tuesday-november-17-2026-302920241.html

SOURCE HUYA Inc.

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MEXC and Hacken Launch AI Trading Safety Handbook to Promote Safer AI Adoption

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MUTSAMUDU, Comoros, Oct. 27, 2026 /PRNewswire/ — MEXC, a pioneer in 0-fee digital asset trading, and blockchain security, compliance, and regulatory assurance partner Hacken, have released the MEXC × Hacken AI Trading Safety Handbook, providing practical guidance on how users and platforms can use and deploy AI-assisted and automated trading tools more safely, from research and decision support through trade execution.

The handbook follows the recent MEXC AI Trading Report, which found strong interest in AI alongside clear demand for greater control. In MEXC’s 2026 survey, willingness to use automated trading rose from 55% to 71.8% when limits on funds, positions, leverage and losses were introduced.

As AI takes a more active role in trading, the handbook emphasizes that safety cannot rely on the AI model alone. AI-facilitated actions should be checked against separate permissions, financial limits and risk controls before execution. It covers risks including credential exposure, excessive permissions, manipulated data and unintended execution, while outlining practical safeguards for both users and platforms.

For users, the handbook sets out five safety checks: Ask, Verify, Limit, Control and Review. For platforms, it outlines five principles: Guard, Limit, Approve, Controls and Test. Together, they provide a practical framework for expanding the use of AI while keeping appropriate controls in place.

“AI can make trading more accessible and efficient, but greater capability should come with stronger safeguards,” said Vugar Usi Zade, CEO of MEXC. “At MEXC, we want users to benefit from innovation, while taking a measured approach to AI adoption. Our People First principle means giving users access to new capabilities without losing sight of control, transparency and risk.”

“AI agents will soon place more orders than people do. Trust in them should be earned the way smart contracts earned it: through independent controls, continuous red-teaming and evidence anyone can verify,” said Dyma Budorin, CEO and co-founder of Hacken. “This handbook is intended to raise awareness of those risks and provide practical support for both users and platforms. As adoption grows, platforms will need to test these safeguards continuously and strengthen them as new risks emerge.”

MEXC and Hacken hope the handbook can serve as a practical reference for users and platforms as AI becomes more deeply integrated into trading, helping raise risk awareness and support safer, more responsible adoption across the industry.

About MEXC

Founded in 2018, MEXC is a leading global multi-asset trading platform built as your 0-fee gateway to infinite opportunities. Serving users across 170+ markets, MEXC provides simple and efficient access to crypto, stocks, tokenized assets, derivatives, and a growing range of TradFi-linked opportunities through one account and one gateway.

With 0 trading fees, deep liquidity, broad asset coverage, and a high-performance trading experience, MEXC is designed for retail users who want to discover earlier, act faster, and trade with fewer barriers. As crypto and traditional finance continue to converge, MEXC is committed to making global opportunities more accessible, helping users trade freely and MEXCmize every opportunity.

MEXC Official Website| X | Telegram |How to Sign Up on MEXC

About Hacken

Hacken is a security and assurance partner for financial institutions and the infrastructure they rely on: exchanges, ecosystems, custodians, banks, asset managers, and tokenization platforms. Hacken’s AI security work includes AI agent security audits and red-teaming of AI systems.

Founded in 2017, Hacken has 60+ engineers and more than 1,500 clients across industries, including the European Commission, ADGM, Ethereum Foundation, Societe Generale-Forge, MetaMask, and Bybit.

Hacken website | X | LinkedIn

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SOURCE MEXC

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Renoworks Appoints SaaS Sales Executive Madan Murthy as Vice President of Sales

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Strategic appointment strengthens enterprise sales capabilities to accelerate growth and market adoption of renoworks.ai

CALGARY, AB, Oct. 27, 2026 /PRNewswire/ — Renoworks Software Inc. (TSXV: RW) (OTC: ROWKF) (“Renoworks” or the “Company”), an industry leader in AI-powered visualization, design and lead-generation technology for the building products industry, today announced the appointment of Madan Murthy as Vice President of Sales. The appointment supports initial positive feedback from existing clients of renoworks.ai, which now requires more sales resources to move faster.

Mr. Murthy brings more than 25 years of experience building and scaling business-to-business technology and Software-as-a-Service (SaaS) organizations, with a demonstrated track record of accelerating revenue growth, acquiring enterprise customers and developing high-performing sales organizations across international markets.

The appointment comes as Renoworks enters a new phase of growth following the launch of renoworks.ai, its next-generation AI-native platform combining photorealistic visualization, product intelligence, homeowner engagement, lead generation and data analytics. The Company believes this expanded offering creates significant opportunities to deepen relationships with existing customers and attract new manufacturers, distributors, retailers and contractors seeking to leverage AI to improve customer engagement and drive sales.

“The launch of renoworks.ai represents an important step forward in our growth strategy, and we believe the opportunity to expand our market presence has never been greater,” said Doug Vickerson, Chief Executive Officer of Renoworks. “Following recent introductions of these new capabilities to the building products industry, it is evident that it is now time to strengthen our enterprise sales organization. Madan brings extensive experience scaling SaaS businesses, winning major enterprise accounts and building repeatable sales processes. His proven ability to translate innovative technology into sustainable revenue growth makes him an excellent addition to our leadership team.”

Throughout his career, Mr. Murthy has contributed to significant revenue growth across multiple technology organizations. His accomplishments include helping scale a business from $50 million to $225 million in revenue while increasing new-customer opportunity-to-close rates from 8% to 35% and improving customer retention to 98%. He has also helped grow an early-stage software company’s SaaS business to $25 million in recurring revenue, secured Fortune 500 customers and built and led a 30-person international sales organization spanning North America, Europe and Asia-Pacific.

In his new role, Mr. Murthy will focus on expanding Renoworks’ enterprise customer base, developing new market opportunities and accelerating adoption of renoworks.ai. He will work closely with the Company’s existing business development, marketing and customer success teams to strengthen its sales pipeline, enhance go-to-market execution and support long-term recurring revenue growth.

“I am excited to join Renoworks at such an important stage in its evolution,” said Madan Murthy, Vice President of Sales. “The combination of Renoworks’ established relationships across the building products industry, deep product expertise and its new AI-native platform creates a compelling opportunity for growth. I look forward to working with the team to expand our enterprise presence, develop new customer relationships and help bring the benefits of renoworks.ai to a broader market.”

About Renoworks

Renoworks Software Inc. (TSXV: RW) (OTC: ROWKF) develops and markets AI-powered software solutions for the home remodeling and new home construction industries. The Company provides manufacturers, contractors, builders and retailers with innovative digital solutions that help homeowners visualize building products on their homes, make more informed purchasing decisions and connect with industry professionals.

Through its next-generation renoworks.ai platform, the Company is expanding beyond traditional visualization to deliver advanced AI-driven design capabilities, product intelligence, lead generation, data analytics and integrated sales workflows. These solutions help industry participants enhance customer engagement, streamline the remodeling process and increase sales opportunities.

Renoworks generates revenue through its primary business lines, including Renoworks Enterprise, Renoworks PRO, Renoworks Design Services and Renoworks API.

For more information, visit www.renoworks.com and www.renoworkspro.com.

Forward Looking Information

Certain statements in this news release, other than statements of historical fact, are forward-looking information that involves various risks and uncertainties. Such statements relating to, among other things, the prospects for the Company to enhance operating results, expand adoption of its AI-powered platform and introduce new software capabilities, are necessarily subject to risks and uncertainties, some of which are significant in scope and nature. These uncertainties may cause actual results to differ from information contained herein. There can be no assurance that such statements will prove to be accurate. Actual results and future events could differ materially from those anticipated in such statements. These and all subsequent written and oral forward-looking statements are based on the estimates and opinions of management on the dates they are made and expressly qualified in their entirety by this notice.

The Company assumes no obligation to update forward-looking statements should circumstances or management’s estimates or opinions change, except as required by applicable securities laws.

Neither the TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in the policies of the TSX Venture Exchange) accepts responsibility for the adequacy or accuracy of this release.

 

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SOURCE RenoWorks Software Inc.

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