Connect with us

Technology

OnviSource and TForge Form Joint Venture to Transform Contact Centers into Intelligent Contact Centers Using AI-Driven Analytics, Automation and Communications Solutions

Published

on

OnviSource and TForge have announced a joint venture aimed at transforming contact centers through AI-driven analytics and automation. Their solutions focus on enhancing communication efficiency, workforce performance, customer satisfaction, and business productivity, offering real-time insights and automation to improve operational outcomes. The partnership is set to revolutionize contact center operations, empowering clients to boost productivity, reduce costs, and gain a competitive edge.

DALLAS, Nov. 21, 2024 /PRNewswire-PRWeb/ — OnviSource, a leading provider of Intelligent Transformation solutions with innovative AI-driven analytics and automation capabilities, announced today its joint venture and strategic partnership with TForge, a premier provider of performance-enhancing technology and conversational AI for contact centers, serving almost 400 clients and over 35,000 agents. The joint venture will continue to operate globally under the OnviSource and TForge logos, which serve as its primary brand and identification.

The joint venture is set to revolutionize the contact center and enterprise landscape with valuable insights that transform and boost productivity, drive strategic business outcomes, improve customer experience, and empower agents.

The joint venture is set to revolutionize the contact center and enterprise landscape, focusing on the four most impactful areas: communication efficiency, workforce performance, customer satisfaction, and business productivity. Its solutions are powered by applied Artificial Wisdom beyond conventional AI and are designed to transform contact centers into intelligent enterprises, empowering them to achieve excellence in each area and paving the way for a more efficient, cost-effective, and productive future.

The joint venture’s intelligently automated and unified communications solution delivers a critical objective for call centers: first call connection to the right contact. The solution provides the most efficient connectivity between the workforce and customers, increases the effective connection rate, establishes connections through the best-optimized routes and points of termination, and reaches the contact most suitable for the intended interactions.

TForge and OnviSource solutions offer unparalleled intelligent automation capabilities using OnviSource’s OmVista™, a suite of generative AI-driven products powered by automation and designed to deliver actionable knowledge, deeper insights, and applied artificial wisdom enriched with human qualities and wisdom. These products empower contact centers and enterprises to accelerate workforce performance, customer satisfaction, business productivity, and communication efficiency. Their benefits include multi-source analytics and meta-analytics seamlessly integrated with front and back-office third-party systems, enterprise-wide process automation, operational analytics, Customer Lifetime Value (CLV) Management beyond customer experience management, and ROI-based cost reduction benefits.

Contact centers and enterprises are transformed into intelligent organizations in three key ways. First, by obtaining real-time and holistic views of their operation and agent performance. Next, by identifying trends that impact their revenues and profitability, understanding customer sentiment and loyalty, and preventing customer churn while creating upsell opportunities. And third, by automating processes to eliminate costly manual work, errors, and delays.

“We are excited about our partnership with OnviSource, which is set to revolutionize the conventional operation of call centers and enterprises,” declared TForge’s Chief Executive Officer Francois Van Der Merwe. “This partnership will propel our customers ahead of their competitors. Our clients will have immediate access to all performance data metrics in their complete operations, the capability to make real-time data-driven decisions, and the power to automate actions for optimal efficiency.”

By using AI-driven solutions to analyze massive amounts of valuable data generated daily and applying intelligent automation, organizations can significantly increase the efficiency and success rate of their inbound customer service, outbound sales and marketing campaigns, debt collection efforts, and revenue management. They stand to gain valuable insights that transform and boost productivity throughout the contact center, drive strategic business outcomes, improve customer experience, and empower agents.

“Intelligent call centers and enterprises will operate entirely different from conventional organizations,” noted Ray Naeini, CEO and Chairman at OnviSource. “They will use the integrated power of AI, analytics, and automation to interconnect, unify, and optimize the performance of their communications, workforce, customer interactions, and business processes while significantly reducing operating expenses.”

The joint venture initially operates in North America, South Africa, the continent of Africa, and the UAE and will extend its business to other regions.

About TForge

TForge is a leading performance-enhancing contact centre technology and conversational AI provider, serving over 400 contact centre clients with over 35,000 agents. For our customers, the conversations they have with their clients are central to their success. The better the quality of these client conversations, the more profit our customers will make, and the better they will differentiate themselves from their competitors. Our mission, therefore, is to empower our customers to have the Perfect Conversation every time they communicate with their clients, where every call ends with the desired win and a loyal client with a smile on their face.

Our vision for the Perfect Conversation is at the core of a relentless pursuit of innovation. Having the Perfect Conversation goes far beyond the scope of our omnichannel systems and dialers. The Perfect Conversation depends heavily on using real-time data to craft the most impactful words the agent should use in real-time, to use an optimal tone of voice for each given call, and to use the client’s preferred channel at the best time of day. This is where our AI DataSense products, OnviSource, and conversational AI technology provide our customers with a competitive edge, moving them ever closer to the Perfect Conversation. Communication tech, like omnichannel systems, is no longer a key driver for success; having the Perfect Conversation is the only guarantee.

About OnviSource

OnviSource is a global innovator delivering intelligent transformation for contact centers and enterprises through the power of applied artificial wisdom. We enable organizations to achieve excellence in the three most impactful areas of any business – workforce performance, customer loyalty, and business productivity. Our AI-driven analytics and automation solutions provide actionable knowledge, deeper insights, and applied artificial wisdom enriched with human qualities and wisdom. OnviSource solutions connect, unify, analyze, and automate contact center and enterprise data and processes to bring together a holistic view of the business and operation for improved CX and overall customer lifetime value, enhanced employee performance and engagement, and increased business productivity. All tailored to fit customers’ business: functionally, operationally, financially, and emotionally.

Media Contact

Heather Turbeville, VP of Marketing, OnviSource, 1 469.241.9200, heather.turbeville@onvisource.com, https://www.onvisource.com/

View original content to download multimedia:https://www.prweb.com/releases/onvisource-and-tforge-form-joint-venture-to-transform-contact-centers-into-intelligent-contact-centers-using-ai-driven-analytics-automation-and-communications-solutions-302313071.html

SOURCE OnviSource

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

BinBase Expands 2026 BIN Dataset with Instant Payout Intelligence for iGaming, Gambling, and Cross-Border Transfers

Published

on

By

BinBase updates its 2026 dataset with specialized Fast Funds, Visa Direct, and Mastercard MoneySend indicators to help iGaming operators and payout platforms execute seamless, instant card disbursements.

MIAMI, July 23, 2026 /PRNewswire-PRWeb/ — BinBase, a global provider of payment routing intelligence and card issuing data, has introduced specialized instant payout indicators as part of its upgraded 2026 BIN Database. Tailored for iGaming operators, online gambling platforms, crypto-to-fiat ramps, and payout aggregators, the updated dataset helps platform engineers streamline real-time card disbursements and Push-to-Card (P2C) transactions.

In high-velocity sectors such as online betting and gaming, instantaneous player payouts are a primary driver of customer retention. However, executing Push-to-Card transactions through protocols like Visa Direct and Mastercard MoneySend requires knowing whether the receiving card issuer supports Fast Funds for specific merchant category codes (MCCs). Attempting instant payouts on non-eligible cards leads to declined transactions, elevated processing fees, and poor user experiences.

The 2026 BinBase release solves this operational bottleneck by delivering dedicated attributes for real-time fund disbursements:

Fast Funds Eligibility: Granular indicators identifying domestic and cross-border Fast Funds support across global Visa and Mastercard ranges.Online Gambling Fast Funds (OG FF): Dedicated flags specifically identifying card ranges authorized to receive real-time gambling and betting payouts.Mastercard MoneySend & Visa Direct Indicators: Precise protocol compatibility markers (MS Ind & MT Ind) ensuring push transactions are routed only to eligible recipient cards.Direct Debit & Pull-Funds Support: Indicators for recurring collections and account-funding transactions.

“Player payouts in iGaming cannot wait for standard 2-to-3-day ACH settlements,” said a spokesperson for Damiko Inc. “By embedding our Fast Funds and Gambling FF flags into their payment engines, operators can instantly validate recipient cards before initiating a transfer, guaranteeing high success rates and instant liquidity for their users.”

Fintech engineers and payout architects can examine the full 29-field database schema and access a free 2026 sample dataset on GitHub.

To explore commercial licensing, bulk database downloads, or custom data feeds, visit BinBase at https://binbase.com.

About Damiko Inc

Damiko Inc is a US-based fintech data provider specializing in card issuer analytics, payment routing data, and global BIN database solutions. Operating through its flagship product, BinBase.com, the company supplies high-precision transaction intelligence to help merchants and payment facilitators worldwide optimize approval rates and mitigate processing fees.

Media Contact
Fedor Lavrikoff, BinBase, 1 7866133334, sales@binbase.com, www.binbase.com 

View original content:https://www.prweb.com/releases/binbase-expands-2026-bin-dataset-with-instant-payout-intelligence-for-igaming-gambling-and-cross-border-transfers-302829344.html

SOURCE BinBase

Continue Reading

Technology

Walnut Coding’s Young Coders Serve as ‘Instructors’ at Huawei Cloud Developer Training Camp

Published

on

By

Ages 8 and 15, students showcase AI-era project-building skills from concept to working application

BEIJING, July 23, 2026 /PRNewswire/ — Walnut Coding (the “Company”), a leading online platform for youth coding education, said two of its students – ages 8 and 15 – have joined the “instructor” lineup at Huawei Cloud Developer Training Camp, making them among the youngest “instructors” in the program’s history. The Company cites the pair as a prime example of how young learners can combine coding fundamentals with AI tools to turn ideas into working applications.

The two students, Bolin Du, 8, and Peiqi Gao, 15, built working applications using Huawei Cloud CodeArts, an AI coding assistant, then presented the projects to the training camp themselves – walking the audience through their design choices, technical builds, and debugging process.

The move lands at a moment when AI coding tools are forcing a rethink across the education sector. Tools that can generate functioning code from a plain-language prompt have undercut the traditional argument for teaching children to program – that they need the skill to build things themselves. Walnut Coding’s answer is that the more valuable skill now is judgment – knowing what problem to solve, breaking it into parts, and determining whether an AI’s output actually works.

Gao built a travel-planning application that generates routes, itineraries, and recommendations based on user input, handling the project end to end, from requirements and design through coding and debugging. Du, the younger of the two, built an interactive calendar application, using HTML for page structure, CSS for visual design, and JavaScript for interactive features. Both students then took on an instructor’s role at the camp, presenting their project goals and technical implementation to the audience – a step Walnut Coding says separated the work from a typical classroom assignment.

These were not classroom exercises but working projects, built and presented inside a professional developer-training environment. The experience demanded more from both students than simply producing something functional – they needed to articulate their reasoning, defend technical choices, and refine the final result under scrutiny. Their participation signals a broader shift underway in what youth coding education can deliver.

AI is making code generation easier, but it is also redrawing which skills actually matter. A student who relies only on one-click generation may get a rough prototype quickly, but still struggle to spot logical flaws, judge whether the output is reliable, or turn an abstract idea into a product that actually works. Students with programming foundations, by contrast, are better positioned to define requirements, evaluate what the AI produces, correct its errors, and treat the technology as a tool rather than a shortcut to lean on.

“AI can help children generate code faster, but it cannot decide for them what problem they should solve, nor can it make the final judgment about whether the result is truly effective,” said Pengxuan Zeng, founder and CEO of Walnut Coding. “What these two students demonstrated is not just coding technique, but the ability to define needs, break down tasks, verify outcomes, and turn an idea into a working product. That is why we believe young people still need to learn programming in the AI era.”

Walnut Coding structures its courses around that thesis, pairing student-led project work with teaching-assistant guidance and AI-assisted support. According to the Company, this data is continuously fed back into its systems to refine the personalization of AI-assisted feedback — a closed-loop process linking teaching, practice, feedback, and curriculum development.

The Company frames the payoffs less around producing professional software engineers than around a broader form of literacy. As AI continues to reshape how tasks get done, the ability to understand the technology, structure problems clearly and collaborate effectively with intelligent tools may prove one of the most durable skills a young learner can develop.

Walnut Coding says it plans to keep expanding opportunities for students to build practical projects, partner with industry technology platforms such as Huawei Cloud, and develop the core capabilities needed to build with technology in the AI era.

View original content:https://www.prnewswire.com/news-releases/walnut-codings-young-coders-serve-as-instructors-at-huawei-cloud-developer-training-camp-302833884.html

SOURCE Walnut Coding

Continue Reading

Technology

MOREH Showcases High-Performance LLM Inference on AMD GPUs at AMD Advancing AI 2026

Published

on

By

SAN FRANCISCO, July 23, 2026 /PRNewswire/ — Moreh, an AI infrastructure software company, led by CEO Gangwon Jo, participated in AMD Advancing AI 2026, AMD’s flagship annual AI event held in San Francisco on July 22–23 (local time), where it demonstrated its distributed inference solution, the MoAI Inference Framework, running on AMD GPUs.

At the event, Moreh presented a live demonstration of the GLM-5.1 large language model (LLM) powered by the MoAI Inference Framework on a system equipped with 32 AMD Instinct™ MI300X GPUs across four nodes. Visitors experienced the chatbot firsthand, evaluating its response speed and service quality while observing performance across a range of real-world use cases.

Unlike conventional demonstrations that simply run an AI model, Moreh’s showcase displayed key inference service metrics in real time, including GPU utilization, Tokens Per Second (TPS), Time To First Token (TTFT), and Time Per Output Token (TPOT). This enabled attendees to directly verify both inference performance and GPU resource efficiency in a production-like service environment.

Global AI industry leaders and enterprise customers attending the event expressed strong interest in the system’s fast response times and stable performance. In particular, the live deployment of the computationally demanding GLM-5.1 model on AMD GPUs at production-grade service levels received positive feedback from visitors.

Moreh’s MoAI Inference Framework is widely recognized as the world’s first commercially deployed distributed inference solution built for the AMD ecosystem. Its distributed inference and heterogeneous computing technologies are designed to dramatically reduce AI service costs, enabling broader adoption of AI worldwide. The technology addresses one of the industry’s biggest challenges-the rapidly rising infrastructure and service costs caused by increasingly larger AI models-by delivering a more efficient inference infrastructure.

Moreh CEO Gangwon Jo stated, “This event provided an opportunity for global customers to verify firsthand that top-tier inference performance can be achieved on AMD GPU environments,” and added “We will continue advancing our AI infrastructure software so enterprises can operate AI services as efficiently as possible, regardless of the underlying GPU platform.”

Moreh develops its own AI infrastructure engine and has expanded its end-to-end AI capabilities through its foundation LLM subsidiary, Motif Technologies, covering both AI infrastructure and foundation models. The company is also strengthening its presence in the global AI market through strategic partnerships with leading technology companies, including AMD and Tenstorrent.

View original content to download multimedia:https://www.prnewswire.com/news-releases/moreh-showcases-high-performance-llm-inference-on-amd-gpus-at-amd-advancing-ai-2026-302833887.html

SOURCE Moreh

Continue Reading

Trending