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Queue Management System Market Skyrockets to $1,331.48 Million by 2031 Dominated by Tech Giants – Q-Matic Group Ab, Qminder Ltd and Q-nomy Inc | The Insight Partners

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The global queue management system market is set for explosive growth, with projections indicating a surge to $1,331.48 million by 2031. This remarkable expansion, driven by the growing demand for AI-powered queue management systems.

NEW YORK, Nov. 22, 2024 /PRNewswire/ — According to a new comprehensive report from The Insight Partners, the Queue Management System Market is observing significant growth owing to growing need for enhanced customer experience and rising application and foot traffic of QMS in various industries. For Detailed Market Insights, Visit: https://www.theinsightpartners.com/reports/queue-management-system-market

The report runs an in-depth analysis of market trends, key players, and future opportunities. In general, the Queue Management System Market comprises of type, component, and application which are expected to register strength during the coming years.

For More Information and To Stay Updated on The Latest Developments in The Queue Management System Market, Download The Sample Pages: https://www.theinsightpartners.com/sample/TIPRE00010671/

Market Overview and Growth Trajectory:

Queue Management System Market Growth: According to an exhaustive report by The Insight Partners, the Queue Management System Market is experiencing significant growth, driven by overheating of data centers. The market, valued at $748.18 million in 2023, is expected to grow at a Compound Annual Growth Rate (CAGR) of 7.5% during 2023–2031.

Need for Enhanced Customer Experience: Businesses are increasingly recognizing that managing customer traffic and reducing wait times can significantly enhance customer satisfaction. Each interaction, whether it involves returning an item, obtaining a repair, or addressing a question, plays a significant role in shaping the imminent relationship between the customer and the business. According to Qtrac, 93% of consumers indicate that they are more likely to become repeat customers when a business delivers outstanding customer service. By prioritizing exceptional service and demonstrating a commitment to customer satisfaction, businesses can foster loyalty and reduce the likelihood of customers turning to competitors. This shift towards prioritizing customer experience is encouraging organizations to adopt queue management solutions.

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Integration with Other Business Systems: The integration of queue management systems (QMS) with other business systems is expected to present significant opportunities for the queue management system market growth during the forecast period. By connecting QMS with customer relationship management (CRM) systems, businesses can gain helpful insights into customer preferences and behavior, allowing for tailored service and targeted marketing efforts. In addition, integrating QMS with business intelligence tools enables organizations to analyze traffic patterns and service performance, facilitating informed decision-making regarding resource allocation and staffing during peak times. Furthermore, linking QMS with backend systems such as inventory management can streamline operations by ensuring that the right products are available when customers arrive, thereby enhancing overall satisfaction.

AI-Powered Queue Management System: AI-powered queue management systems are transforming the way businesses manage customer flow and enhance service efficiency. By leveraging advanced technologies such as predictive analytics and computer vision, these systems can analyze historical and real-time data to forecast peak times and optimize staffing levels accordingly. In addition, hospitals are utilizing AI to track patient wait times and streamline the patient flow process, ensuring timely care and reducing congestion in waiting areas. This integration of AI not only minimizes wait times and enhances customer satisfaction but also enables businesses to make data-driven decisions.

Queue Management System Market Segmentation, Applications, Geographical Insights:

Based on type, the queue management system market is bifurcated into virtual queuing and linear queuing. The virtual queuing segment dominated the market in 2023.Based on component, the queue management system market is divided into solutions and services. The solutions segment dominated the market in 2023.Based on end user, the queue management system market is segmented into BFSI, hospitals, retail outlets, utility service providers & airports, restaurants, government offices, and others. The retail outlets segment dominated the market in 2023.

Purchase Premium Copy of Global Queue Management System Market Size and Growth Report (2023-2031) at: https://www.theinsightpartners.com/buy/TIPRE00010671/

Key Players and Competitive Landscape:

The Queue Management System Market is characterized by the presence of several major players, including:

Q-Matic Group AbQminder LtdQ-nomy IncSkiplinoWavetecAurionpro Solutions LtdAdvantech Co LtdSedco Co LtdLavi IndustriesAkis Technologies UABProside Design and Implementation of Computer Solutions LDAWaitwellVerint Systems IncQlessOfftec Holding GroupWaitwhile, Inc

These companies are adopting strategies such as new product launches, joint ventures, and geographical expansion to maintain their competitive edge in the market.

Queue Management System Market Recent Developments and Innovations:

“Calgary-based WaitWell, which sells queue management and service-delivery software, secured $1.5 million in seed funding to expand its product and move into new markets.””SEDCO, a global leader in providing customer experience and digital branch transformation solutions, was named the Leading Queue Management Solutions Provider in the United Arab Emirates at the International Business Magazine (IBM) Awards 2023. This achievement coincides with the company’s 40th anniversary, signifying four decades of innovative solutions and unwavering dedication to shaping the future of customer experiences.”In 2024, Q-nomy unveiled its latest innovation: the Cubu Button. This revolutionary feature is poised to transform the way organizations manage appointment booking and queue management services, offering a seamless and integrated solution for both businesses and their customers.In 2024, Qmatic added a new lineup of Check-in Kiosks to its Certified Hardware assortment to help businesses improve customer flows, reduce wait times, and eliminate queues within their premises—generating a more personalized and hassle-free customer experience.In 2022, Qmatic announced the release of Qmatic Experience Cloud, a new multi-tenanted Software-as-a-Service (SaaS) platform for Customer Journey Management. Qmatic Experience Cloud makes Qmatic’s full range of solutions more accessible, providing organizations with the tools needed to create seamless customer journeys with appointment and queue management, reporting and analytics, virtual queuing, and customer feedback, among other features.

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Queue Management System Market Drivers, Challenges, Future Outlook and Opportunities:

The US is one of the early adopters of advanced technologies worldwide in almost every field. Several hospitals, shopping malls, convenience stores, governments, and airports nationwide have already implemented queue management solutions. The fast-paced growth of hospitality often faces the challenge of managing long queues during peak hours, especially in restaurants. This impacts the overall efficiency of operations and leads to customer dissatisfaction. A restaurant’s queue management system is highly suitable to overcome these challenges. This emerging system is revolutionizing the handling of waiting lines in restaurants. According to Wavetec data of July 2023, the US observed 23 minutes of average wait times in restaurants. It is estimated that reducing customer wait time increases the revenue generated by restaurants by ~15%, which encourages restaurants to adopt a queue management system. The system helps in appropriately managing the customer’s queue, improving service quality, enhancing operational efficiency, and increasing a broader loyal customer support base.  

For instance, when a customer checks in via a queue management app, their data can be extracted from the CRM to tailor the service experience, such as offering relevant promotions or reminders based on past interactions. Companies can connect with business intelligence tools, which help organizations analyze customer flow and service metrics, leading to data-driven decisions that optimize staffing and resource allocation during peak times. This data-driven approach not only optimizes service delivery but also helps identify missed sales opportunities by correlating foot traffic with sales performance. These integrations create a seamless flow of information that empowers businesses to improve service quality and increase operational efficiency. Thus, the growing integration with other business systems is expected to create an opportunity for the queue management system market growth during the forecast period.

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Conclusion:

Factors such as the need for enhanced customer experience, rising application of QMS, and increased foot traffic in various industries are driving the queue management system market. The market is expected to grow in the forecasted period owing to the growth of small and medium enterprises (SMEs), rising demand for virtual queue management, and integration of QMS with other business systems. The rise in AI-powered queue management systems is a key trend in the market. In addition, the rise of cloud-based technologies and the adoption of advanced solutions such as virtual queuing and mobile ticketing have transformed the way organizations interact with customers, allowing for greater flexibility and efficiency. The healthcare, retail, and banking sectors are major contributors to this growth, as they increasingly implement QMS to handle rising customer volumes and improve operational efficiency. Furthermore, the integration of data analytics within these systems provides valuable insights that help organizations optimize their service processes, ultimately driving product adoption and market expansion.

In addition, the rising emphasis on the enhancement of customer satisfaction is generating significant demand for linear queuing systems and virtual queuing systems. Pertaining to the risk of customer loss, the end users are increasingly focusing on procuring and deploying advanced technologies, including queue management systems, to gain customer satisfaction by allowing them sufficient time on the counter for interaction. The rise in demand for these systems, coupled with low entry barriers to the market, the queue management system market continuously witnesses a rise in the number of emerging players, such as hardware providers or software providers.

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With projected growth to $1,331.48 Million by 2031, the Queue Management System Market represents a significant opportunity for solution providers, system integrators, investors, industry stakeholders and end users. By staying abreast of market trends, embracing innovation, and focusing on quality and performance, companies can position themselves for success in this dynamic and evolving market landscape.

Related Report Titles:

Virtual Queue Management System Market Strategies, Top Players, Growth Opportunities, Analysis and Forecast by 2031Europe Queue Management System Market 2027Asia Pacific Queue Management System Market 2027Customer Experience Management Market Report 2031Mobile Ticketing Market Size and Forecasts (2021 – 2031)Crowd Management and Event Security Market Size and Forecasts (2021 – 2031)

About Us:

The Insight Partners is a one stop industry research provider of actionable intelligence. We help our clients in getting solutions to their research requirements through our syndicated and consulting research services. We specialize in industries such as Semiconductor and Electronics, Aerospace and Defense, Automotive and Transportation, Biotechnology, Healthcare IT, Manufacturing and Construction, Medical Device, Technology, Media and Telecommunications, Chemicals and Materials.

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If you have any queries about this report or if you would like further information, please contact us:

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Ankit Mathur
E-mail: ankit.mathur@theinsightpartners.com
Phone: +1-646-491-9876
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Advanced Process Solutions Elevates Clint Johnson to Vice President of Services and Operations

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Veteran Semiconductor Leader Brings More Than 20 Years of Operational Excellence, Strategic Growth, and Industry Leadership

DALLAS, Oct. 27, 2026 /PRNewswire/ — Advanced Process Solutions (APS), an industry leader in high precision and high purity manufacturing and process technology solutions, serving the semiconductor, aerospace, electronics, and industrial markets, today announced the promotion of Clint Johnson to Vice President of Services and Operations. As APS continues to expand its presence and capabilities within the semiconductor industry, Johnson’s leadership will play a critical role in advancing the company’s mission, strengthening customer partnerships, and delivering best-in-class service solutions.

“Clint has been an invaluable asset to APS since joining us as Director of Field Services earlier this year,” said Suhas Uppalapati, Chairman of APS. “He has demonstrated exceptional leadership and a relentless focus on operational performance. His dedication to customer success, workforce development, and continuous improvement quickly established him as a key contributor, and we are excited to see him continue to push APS forward in this expanded role.”

Johnson oversees APS’s service and operational functions, ensuring the organization maintains the highest standards of safety, regulatory compliance, quality, and customer satisfaction. His leadership approach is rooted in accountability, collaboration, and operational discipline, creating an environment where teams are empowered to excel while supporting the company’s broader strategic objectives.

“I am honored to step into the role of Vice President of Services and Operations and to work alongside such a talented team,” said Johnson. “The semiconductor and advanced manufacturing sectors are moving at an unprecedented pace. Together, we will continue focusing on safety, quality, and operational execution to ensure APS is uniquely positioned to help our global customers scale, optimize workflows, and meet today’s complex production demands.”

Prior to APS, Johnson spent more than 20 years in operational management at Air Liquide, a world leader in chemical manufacturing. He earned a degree in organizational leadership from East Texas A&M University.

About Advanced Process Solutions (APS)

Advanced Process Solutions (APS) is a leading provider of precision manufacturing, engineered process systems, and ultra-high-purity solutions serving the semiconductor, aerospace, electronics, and advanced industrial markets. With over 25 years of industry experience, APS specializes in chemical delivery and dispensing systems, specialty gas distribution, filtration and purification, precision fabrication, automation and controls, and turnkey process system integration.

Strategically located in the Dallas Metroplex, APS supports the rapidly expanding U.S. semiconductor manufacturing ecosystem, including Texas’s emerging “Silicon Prairie.” To support its continued growth and innovation, APS is expanding into a purpose-built, 100,000-square-foot, high-tech manufacturing facility in Van Alstyne, Texas, featuring a Center of Excellence, state-of-the-art research and development capabilities, and advanced cleanroom facilities. This investment will significantly enhance APS’s manufacturing capacity, engineering capabilities, and ability to deliver next-generation process solutions.

Combining engineering expertise, manufacturing excellence, and an unwavering commitment to quality and safety, APS partners with leading global manufacturers to deliver innovative, reliable, and scalable solutions that enhance operational efficiency and support mission-critical production environments.

For more information, visit www.APSNextGen.com.

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From Grid Constraint to AI Growth: Hitachi Vantara and Duraflow Transform Data Center Energy Management for Greater AI and Compute Capacity

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Hitachi Vantara pilots one of the world’s largest Phase Change Material installations in its Netherlands data center, demonstrating how organizations can use up to 90% less electricity for thermal managementImplementation requires zero water for cooling, reducing the resources needed to support data center operationsThis generates more computing capacity from existing power infrastructure, rather than diverting power to cooling

ZALTBOMMEL, The Netherlands and SANTA CLARA, Calif., Oct. 27, 2026 /PRNewswire/ — As artificial intelligence (AI) accelerates demand for computing power, data centers face a growing challenge: how to increase AI and compute capacity when access to additional electricity is increasingly constrained.

Hitachi Vantara, the data storage, infrastructure and hybrid cloud management subsidiary of Hitachi Ltd. (TSE: 6501), is demonstrating a new approach to address this challenge by showing how data centers can effectively use their power for AI and compute capacity rather than power and cooling. At its data center in the Netherlands, Hitachi Vantara has deployed one of the world’s largest operational Phase Change Material (PCM) installations, using technology developed by Dutch thermal energy company Duraflow.

For more information about Hitachi Vantara’s approach to AI, please visit: https://www.hitachivantara.com/solutions/ai-analytics

Depending on the application, PCM technology can help reduce electricity consumption related to thermal management by up to 90%, while requiring no water for cooling. By reducing the energy needed to manage power and cooling, a greater share of available electrical capacity can be used for computing – an increasingly important consideration as organizations deploy more energy-intensive AI workloads.

Tackling the energy challenge behind AI
Every watt consumed by AI ultimately becomes heat and managing that heat requires as much as 40% of a data center’s total energy needs. At the same time, as AI workloads continue to grow, the ability to convert available electricity into useful computing capacity will increasingly determine how quickly digital infrastructure can expand. This creates a growing challenge for data center operators seeking to increase computing capacity within constrained power infrastructure. In regions where grid congestion or limited access to additional electricity can constrain data center expansion, improving infrastructure efficiency can help organizations make more computing capacity available within their existing power connection.

Hitachi Vantara faced this challenge as demand for high-density computing and AI infrastructure increased. Rather than assuming that more computing required a greater amount of power, the company explored ways to make its existing electrical capacity work harder. The resulting deployment of Duraflow’s PCM technology provides a real-world proof point for this approach at an operational scale.

Real-world performance: 240 kW of cooling with low electrical consumption
The installed system provides a total cooling capacity of 240 kW across two 120 kW PCM units. According to operational monitoring data, the two units collectively consume just 5–8 kW of electricity, depending on operating conditions. For comparison, a conventional DX cooling system delivering the same 240 kW cooling capacity would require an estimated 60–80 kW of compressor power. These operational figures illustrate how PCM-based thermal management can significantly reduce the electricity required for cooling, freeing up more of the data center’s available power capacity for computing.

“This project started with a very practical challenge: how do we grow our computing capacity when access to additional electricity is limited,” said Simon Ninan, Senior Vice President of Business Strategy, Hitachi Vantara. “We realized that if we could dramatically reduce the amount of power required for thermal management, we could make more of our existing electrical capacity available for computing. By partnering with Duraflow, we are demonstrating how smarter energy management can become an important enabler of AI growth.”

The approach also supports Hitachi Vantara’s broader commitment to operating more efficiently and sustainably, including its goal of becoming carbon neutral in Scope 1 and 2 GHG emissions by FY2030.

Building efficiency across the infrastructure stack
The deployment is part of Hitachi Vantara’s broader focus on helping organizations get more value from their infrastructure while managing the growing energy demands of digital workloads.

That approach extends across the infrastructure stack. Hitachi Vantara’s Virtual Storage Platform One (VSP One) Block includes a 4:1 Data Reduction Guarantee and features Dynamic Carbon Reduction technology, which reduces energy consumption by switching CPUs into eco-mode during periods of low activity. Its always-on compression capability allows the system to switch from inline data reduction to post processing, which further reduces energy consumption and helps reduce a CO2 footprint by as much as 40%.

“Addressing the energy demands of AI isn’t about optimizing one part of the business in isolation,” said Courtney Hadden, Sustainability Director, Hitachi Digital. “It’s about working in concert across the organization and with innovative ecosystem partners to find efficiencies at every stage – from the products we build, how we bring them to market, and everything in between. The answer cannot simply be to consume more power. We need to become smarter about how we use the power we already have.”

Dutch innovation, demonstrated at operational scale
Developed in the Netherlands, Duraflow’s PCM technology absorbs thermal energy during periods of peak demand before releasing it in a controlled manner when demand decreases. Unlike conventional cooling approaches that rely continuously on electrically driven refrigeration to remove heat, PCM technology provides a way to manage and store thermal energy more efficiently. The system requires no water for cooling, helping data centers reduce their reliance on water resources while significantly lowering the electricity needed for thermal management.

“Developing technology is one thing; proving that it can operate at this scale in a live, mission-critical environment is another,” said Simon Loerakker, CEO, Duraflow. “Our collaboration with Hitachi Vantara has allowed us to demonstrate the potential of innovation at an unprecedented scale. Together, we are showing that sustainable innovation and the growth of AI infrastructure can go hand in hand.”

For more information on Hitachi Vantara’s AI-enabled infrastructure, please visit: https://www.hitachivantara.com/en-us/products/storage-platforms.

Additional Resources:

Blog: Raising the Stakes for Sustainable, AI-ready InfrastructureBlog: Five Habits That Cut IT Energy Waste, Without Spending MorePress Release: Hitachi Vantara Releases FY2025 Sustainability Report, Highlighting Leadership in Energy-Efficient Infrastructure for AI-Driven WorkloadsWebinar: Green Data: Sustainable Innovations in Data CentersPress Release: Hitachi Vantara Unveils New Virtual Storage Platform One Capabilities to Enable Stronger Cyber Resilience, Performance and Sustainability

About Duraflow
Duraflow develops advanced thermal energy management technology based on Phase Change Materials (PCM). Its independently developed technology enables organizations to significantly reduce energy consumption for thermal management, maximize the use of existing electrical infrastructure and support the sustainable growth of mission-critical digital environments.

About Hitachi Vantara
Hitachi Vantara is transforming the way data fuels innovation. A wholly owned subsidiary of Hitachi Ltd., Hitachi Vantara provides the data foundation the world’s leading innovators rely on. Through data storage, infrastructure systems, cloud management, and digital expertise, the company helps customers build the foundation for sustainable business growth. To learn more, visit www.hitachivantara.com.

About Hitachi, Ltd. 
Through its Social Innovation Business (SIB) that brings together IT, OT (Operational Technology) and products, Hitachi aims to be a global leader in continuously transforming social infrastructure through digital, contributing to a harmonized society where the environment, wellbeing, and economic growth are in balance. Hitachi operates worldwide across four sectors – Digital Systems & Services, Energy, Mobility, and Connective Industries – as well as a Strategic SIB Business Unit focused on new growth areas. With Lumada at its core, Hitachi creates value by combining data, technology, and domain knowledge to solve customer and social challenges. Revenues for FY2025 (ended March 31, 2026) totaled 10,586.7 billion yen, with 606 consolidated subsidiaries and approximately 290,000 employees worldwide. Visit us at www.hitachi.com.

HITACHI is a trademark or registered trademark of Hitachi, Ltd. All other trademarks, service marks, and company names are properties of their respective owners.

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Parks Associates: HDR Is Shaping the Future of Premium Video Entertainment

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New Parks Associates white paper, developed in partnership with InterDigital, examines how HDR is advancing viewing experiences across streaming, live sports, gaming, and mobile devices

PLANO, Texas, Oct. 27, 2026 /PRNewswire/ — New research from Parks Associates shows high dynamic range (HDR) is becoming a foundational component of premium video entertainment, creating opportunities for television manufacturers, streaming services, and content creators to differentiate through picture quality. The research, High Dynamic Range and the Future of Video, developed in partnership with InterDigital, examines HDR’s expanding role across the entertainment ecosystem.

HDR enhances brightness and contrast and produces richer colors and more lifelike images for the video-viewing experience. The white paper explores how broader device support, growing content availability, and advances in production and distribution are moving HDR from a premium feature toward an expected part of high-quality viewing.

“HDR gives the entertainment industry a powerful way to make improvements in picture quality,” said Michael Goodman, Director, Entertainment Research, Parks Associates. “For manufacturers, it helps demonstrate the value of advanced displays. For streaming services and content owners, it provides an opportunity to deliver a more compelling experience and preserve the creative intent of their programming.”

“Consumers may not always know HDR by name, but they recognize the experience it enables: richer color, deeper contrast and a more lifelike picture,” said Lionel Oisel, Head of Video Labs, InterDigital. “As HDR expands across streaming, live sports, gaming and mobile, the opportunity is to make that premium experience consistent and efficient on every screen. Innovation in HDR, video compression and delivery will be fundamental to making that possible.”

The white paper identifies several developments shaping HDR’s next phase:

Smart TVs are the foundation. Smart TVs are the primary streaming video device in 62% of US internet households with a connected TV device.

Live sports and gaming expand HDR’s relevance. These experiences showcase HDR’s ability to reproduce bright highlights, detailed shadows, and realistic imagery, while pushing improvements in production and real-time processing.

Mobile viewing extends HDR beyond the television. Mobile phones account for 24% of weekly video consumption, with tablets contributing another 11%.

Technology advances improve delivery economics. AI-assisted image processing, cloud-based production, and next-generation codecs such as Versatile Video Coding (VVC) will simplify workflows and deliver HDR more efficiently.

The research also identifies challenges that require continued collaboration to ensure the successful expansion of HDR. Differences in HDR formats, device capabilities, and service implementations can produce inconsistent viewing experiences. Content providers must manage the cost and complexity of supporting multiple formats as audiences move from standard to HDR in their video viewing.

Parks Associates and InterDigital will highlight this research at Future of Video: Business of Streaming, an executive conference for the streaming and video industries on November 17-18 in Marina del Rey, California. Register here. 

For more information, contact Mindi Sue Sternblitz-Rubenstein.

About Parks Associates

Parks Associates helps companies identify new opportunities, refine strategy, and accelerate growth in connected technology markets through data-driven insights and industry expertise. With more than 40 years of experience, the firm delivers proprietary consumer and industry research, market forecasts, and strategic analysis that guide business decisions across personal, connected home, small business, and commercial technology ecosystems. Parks Associates supports clients in navigating evolving markets including AI, security, smart home, broadband, entertainment, energy, multifamily, smart buildings, and connected health.

The firm also fosters industry growth and collaboration by convening thousands of leaders each year through its flagship executive conferences, including CONNECTIONS™, Connected Health Summit, Smart Energy Summit, Smart Spaces, and Future of Video. Learn more at https://www.parksassociates.com.

Mindi Sue Sternblitz-Rubenstein
Parks Associates
972.490.1113
425707@email4pr.com 

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