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Veeva Announces Fiscal 2025 Third Quarter Results

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Total Revenues of $699.2M, up 13% Year Over Year
Subscription Services Revenues of $580.9M, up 17% Year Over Year

PLEASANTON, Calif., Dec. 5, 2024 /PRNewswire/ — Veeva Systems Inc. (NYSE: VEEV), a leading provider of industry cloud solutions for the global life sciences industry, today announced results for its third quarter ended October 31, 2024.

“It was a great quarter of innovation and excellent execution across the board,” said CEO Peter Gassner. “Especially significant was the hard work for the long term. We deepened a number of large, highly strategic relationships and are set to deliver the next generation of CRM this month with Vault CRM Suite to connect sales, marketing, and medical – a first for the industry.”

Fiscal 2025 Third Quarter Results:

Revenues(1): Total revenues for the third quarter were $699.2 million, up from $616.5 million one year ago, an increase of 13% year over year. Subscription services revenues for the third quarter were $580.9 million, up from $494.9 million one year ago, an increase of 17% year over year.

Operating Income and Non-GAAP Operating Income(1)(2): Third quarter operating income was $181.4 million, compared to $128.5 million one year ago, an increase of 41% year over year. Non-GAAP operating income for the third quarter was $304.0 million, compared to $234.6 million one year ago, an increase of 30% year over year.

Net Income and Non-GAAP Net Income(1)(2): Third quarter net income was $185.8 million, compared to $135.2 million one year ago, an increase of 37% year over year. Non-GAAP net income for the third quarter was $288.3 million, compared to $218.7 million one year ago, an increase of 32% year over year.

Net Income per Share and Non-GAAP Net Income per Share(1)(2): For the third quarter, fully diluted net income per share was $1.13, compared to $0.83 one year ago, while non-GAAP fully diluted net income per share was $1.75, compared to $1.34 one year ago.

“We delivered results ahead of guidance on all metrics, reflecting our operational discipline and the durability of our model,” said CFO Brian Van Wagener. “With a clear product strategy, focused execution, and large market opportunity we are well positioned for strong growth and profitability for many years to come.”

Recent Highlights:

Leading in CRM with Innovation, Execution, and Customer Success Focus – Leadership in CRM continued with a focus on customer success and product excellence. More than 30 customers are now live on Vault CRM and the seven migrations from Veeva CRM to Vault CRM are on track for completion by year end. In November, the fourth top 20 biopharma committed to Vault CRM as its commercial foundation. And as planned, this month the latest release of Vault CRM will include the full functionality of Veeva CRM and additional new capabilities, marking the availability of the next generation of CRM for the industry.

New AI Capabilities Coming to Commercial – Veeva announced three new AI innovations planned for availability in late 2025. Coming in Vault CRM is CRM Bot, a GenAI assistant, and Voice Control, a voice interface leveraging Apple Intelligence. The company also announced MLR Bot for Vault PromoMats, which uses a Veeva-hosted large language model to speed review and approval by checking quality and content of promotional materials.

Long-term Focus on the Major Quality Opportunity – With the addition of more than 25 customers in the quarter, now more than 600 customers have selected at least one of the seven Vault Quality Suite applications available today. This milestone, along with the continued expansion of current customers with additional Quality applications, is the result of Veeva’s long-term view to building clear leadership in large markets through product excellence and customer success.

Financial Outlook:

Veeva is providing guidance for its fiscal fourth quarter ending January 31, 2025 as follows:

Total revenues between $696 and $699 million.

Non-GAAP operating income of about $275 million(3).

Non-GAAP fully diluted net income per share of approximately $1.57(3).

Veeva is providing updated guidance for its fiscal year ending January 31, 2025 as follows:

Total revenues between $2,722 and $2,725 million.

Non-GAAP operating income of about $1,120 million(3).

Non-GAAP fully diluted net income per share of approximately $6.44(3).

Conference Call Information

Prepared remarks and an investor presentation providing additional information and analysis can be found on Veeva’s investor relations website at ir.veeva.com. Veeva will host a Q&A conference call at 2:00 p.m. PT today, December 5, 2024, and a replay of the call will be available on Veeva’s investor relations website.

What:

Veeva Systems Fiscal 2025 Third Quarter Results Conference Call

When:

Thursday, December 5, 2024

Time:

2:00 p.m. PT (5:00 p.m. ET)

Online Registration:

https://registrations.events/direct/Q4I86021395 

Webcast:

ir.veeva.com

___________

(1) The customer contracting change that standardized termination for convenience (TFC) rights in our master subscription agreements resulted in a change in the timing of revenue for certain customer contracts and reduced revenues, operating income and non-GAAP operating income, and net income and non-GAAP net income in the third quarter of fiscal 2024.

(2) This press release uses non-GAAP financial metrics that are adjusted for the impact of various GAAP items. See the section titled “Non-GAAP Financial Measures” and the tables entitled “Reconciliation of GAAP to Non-GAAP Financial Measures” below for details.

(3) Veeva is not able, at this time, to provide GAAP targets for operating income and fully diluted net income per share for the fourth fiscal quarter ending January 31, 2025 or the fiscal year ending January 31, 2025 because of the difficulty of estimating certain items excluded from non-GAAP operating income and non-GAAP fully diluted net income per share that cannot be reasonably predicted, such as charges related to stock-based compensation expense. The effect of these excluded items may be significant.

About Veeva Systems
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders and the industries it serves. For more information, visit veeva.com.

Veeva uses its ir.veeva.com website as a means of disclosing material non-public information, announcing upcoming investor conferences, and for complying with its disclosure obligations under Regulation FD. Accordingly, you should monitor our investor relations website in addition to following our press releases, SEC filings, and public conference calls and webcasts.

Forward-looking Statements
This release contains forward-looking statements regarding Veeva’s expected future performance and, in particular, includes quotes from management and guidance, provided as of December 5, 2024, about Veeva’s expected future financial results. Estimating guidance accurately for future periods is difficult. It involves assumptions and internal estimates that may prove to be incorrect and is based on plans that may change. Hence, there is a significant risk that actual results could differ materially from the guidance we have provided in this release and we have no obligation to update such guidance. There are also numerous risks that have the potential to negatively impact our financial performance, including issues related to the performance, availability, security, or privacy of our products, competitive factors, customer decisions and priorities, events that impact the life sciences industry, general macroeconomic and geopolitical events (including inflationary pressures, changes in interest rates, currency exchange fluctuations and impacts related to Russia’s invasion of Ukraine and the Israel-Hamas conflict), and issues that impact our ability to hire, retain and adequately compensate talented employees. We have summarized what we believe are the principal risks to our business in a section titled “Summary of Risk Factors” on pages 36 and 37 in our filing on Form 10-Q for the period ended July 31, 2024 which you can find here. Additional details on the risks and uncertainties that may impact our business can be found in the same filing on Form 10-Q and in our subsequent SEC filings, which you can access at sec.gov. We recommend that you familiarize yourself with these risks and uncertainties before making an investment decision.

Investor Relations Contact:

Media Contact:

Gunnar Hansen

Maria Scurry

Veeva Systems Inc.

Veeva Systems Inc.

267-460-5839

781-366-7617

ir@veeva.com

pr@veeva.com 

 

VEEVA SYSTEMS INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(In thousands)

(Unaudited)

October 31,
2024

January 31,
2024

Assets

Current assets:

Cash and cash equivalents

$      1,044,511

$         703,487

Short-term investments

4,018,475

3,324,269

Accounts receivable, net

255,817

852,172

Unbilled accounts receivable

45,472

36,365

Prepaid expenses and other current assets

82,885

86,918

Total current assets

5,447,160

5,003,211

Property and equipment, net

55,695

58,532

Deferred costs, net

22,515

23,916

Lease right-of-use assets

60,325

45,602

Goodwill

439,877

439,877

Intangible assets, net

48,527

63,017

Deferred income taxes

322,652

233,463

Other long-term assets

56,102

43,302

Total assets

$      6,452,853

$      5,910,920

Liabilities and stockholders’ equity

Current liabilities:

Accounts payable

$           31,845

$           31,513

Accrued compensation and benefits

34,634

43,433

Accrued expenses and other current liabilities

30,906

32,980

Income tax payable

10,803

11,862

Deferred revenue

739,657

1,049,761

Lease liabilities

9,156

9,334

Total current liabilities

857,001

1,178,883

Deferred income taxes

475

2,052

Lease liabilities, noncurrent

62,545

46,441

Other long-term liabilities

31,429

38,720

Total liabilities

951,450

1,266,096

Stockholders’ equity:

Common stock

2

2

Additional paid-in capital

2,248,890

1,915,002

Accumulated other comprehensive loss

(6,459)

(10,637)

Retained earnings

3,258,970

2,740,457

Total stockholders’ equity

5,501,403

4,644,824

Total liabilities and stockholders’ equity

$      6,452,853

$      5,910,920

 

VEEVA SYSTEMS INC.

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(In thousands, except per share data)

(Unaudited)

Three months ended
October 31,

Nine months ended
October 31,

2024

2023

2024

2023

Revenues:

Subscription services(4)

$     580,850

$     494,912

$  1,676,082

$  1,380,095

Professional services and other(5)

118,357

121,593

349,651

352,960

Total revenues

699,207

616,505

2,025,733

1,733,055

Cost of revenues(6):

Cost of subscription services

82,638

74,435

239,577

213,179

Cost of professional services and other

91,751

93,247

279,068

290,184

Total cost of revenues

174,389

167,682

518,645

503,363

Gross profit

524,818

448,823

1,507,088

1,229,692

Operating expenses(6):

Research and development

172,411

161,278

511,551

465,466

Sales and marketing

98,695

96,773

297,524

282,269

General and administrative

72,359

62,283

195,001

187,887

Total operating expenses

343,465

320,334

1,004,076

935,622

Operating income

181,353

128,489

503,012

294,070

Other income, net

60,937

42,187

171,239

111,260

Income before income taxes

242,290

170,676

674,251

405,330

Income tax provision

56,482

35,518

155,738

27,023

Net income

$     185,808

$     135,158

$     518,513

$     378,307

Net income per share:

Basic

$           1.15

$           0.84

$           3.21

$           2.36

Diluted

$           1.13

$           0.83

$           3.15

$           2.32

Weighted-average shares used to compute net income per share:

Basic

161,987

160,768

161,707

160,344

Diluted

164,979

163,761

164,838

163,129

Other comprehensive income:

Net change in unrealized (loss) gain on available-for-sale investments

$          (738)

$       (2,637)

$         5,576

$       (6,100)

Net change in cumulative foreign currency translation loss

(146)

(518)

(1,398)

(309)

Comprehensive income

$     184,924

$     132,003

$     522,691

$     371,898

(4) Includes subscription services revenues from the following product areas:

Veeva Commercial Solutions

$     278,377

$     251,167

$     811,503

$     733,921

Veeva R&D Solutions

302,473

243,745

864,579

646,174

Total subscription services

$     580,850

$     494,912

$  1,676,082

$  1,380,095

(5) Includes professional services and other revenues from the following product areas:

Veeva Commercial Solutions

$       45,855

$       47,899

$     139,695

$     140,082

Veeva R&D Solutions

72,502

73,694

209,956

212,878

Total professional services and other

$     118,357

$     121,593

$     349,651

$     352,960

(6) Includes stock-based compensation as follows:

Cost of revenues:

Cost of subscription services

$         1,696

$         1,604

$         4,892

$         4,857

Cost of professional services and other

12,929

12,943

38,640

39,881

Research and development

48,014

45,711

138,741

129,909

Sales and marketing

21,214

23,460

67,928

67,084

General and administrative

34,006

17,508

71,945

53,109

Total stock-based compensation

$     117,859

$     101,226

$     322,146

$     294,840

 

VEEVA SYSTEMS INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(Unaudited)

Nine months ended
October 31,

2024

2023

Cash flows from operating activities

Net income

$     518,513

$     378,307

Adjustments to reconcile net income to net cash provided by operating activities:

Depreciation and amortization

29,451

24,000

Reduction of operating lease right-of-use assets

8,348

8,885

Accretion of discount on short-term investments

(20,442)

(19,298)

Stock-based compensation

322,146

294,840

Amortization of deferred costs

11,507

12,843

Deferred income taxes

(91,231)

(80,132)

(Gain) loss on foreign currency from mark-to-market derivative

(880)

841

Bad debt expense

415

630

Changes in operating assets and liabilities:

Accounts receivable

595,940

446,921

Unbilled accounts receivable

(9,107)

37,337

Deferred costs

(10,106)

(751)

Prepaid expenses and other current and long-term assets

1,354

(6,806)

Accounts payable

424

(5,502)

Accrued expenses and other current liabilities

(10,240)

(9,572)

Income taxes payable

(1,059)

1,614

Deferred revenue

(321,090)

(228,120)

Operating lease liabilities

(7,131)

(4,263)

Other long-term liabilities

3,695

1,796

Net cash provided by operating activities

1,020,507

853,570

Cash flows from investing activities

Purchases of short-term investments

(2,206,521)

(2,142,068)

Maturities and sales of short-term investments

1,537,874

1,170,881

Long-term assets

(15,799)

(18,461)

Net cash used in investing activities

(684,446)

(989,648)

Cash flows from financing activities

Proceeds from exercise of common stock options

65,104

52,184

Taxes paid related to net share settlement of equity awards

(59,800)

(57,888)

Net cash provided by (used in) financing activities

5,304

(5,704)

Effect of exchange rate changes on cash, cash equivalents, and restricted cash

(1,346)

(973)

Net change in cash, cash equivalents, and restricted cash

340,019

(142,755)

Cash, cash equivalents, and restricted cash at beginning of period

706,670

889,650

Cash, cash equivalents, and restricted cash at end of period

$  1,046,689

$     746,895

Supplemental disclosures of other cash flow information:

Excess tax benefits from employee stock plans

$         5,160

$       68,575

Non-GAAP Financial Measures
In Veeva’s public disclosures, Veeva has provided non-GAAP measures, which it defines as financial information that has not been prepared in accordance with generally accepted accounting principles in the United States, or GAAP. In addition to its GAAP measures, Veeva uses these non-GAAP financial measures internally for budgeting and resource allocation purposes and in analyzing its financial results. For the reasons set forth below, Veeva believes that excluding the following items provides information that is helpful in understanding its operating results, evaluating its future prospects, comparing its financial results across accounting periods, and comparing its financial results to its peers, many of which provide similar non-GAAP financial measures.

Excess tax benefits. Excess tax benefits from employee stock plans are dependent on previously agreed-upon equity grants to our employees, vesting of those grants, stock price, and exercise behavior of our employees, which can fluctuate from quarter to quarter. Because these fluctuations are not directly related to our business operations, Veeva excludes excess tax benefits for its internal management reporting processes. Veeva management also finds it useful to exclude excess tax benefits when assessing the level of cash provided by operating activities. Given the nature of the excess tax benefits, Veeva believes excluding it allows investors to make meaningful comparisons between our operating cash flows from quarter to quarter and those of other companies.

Stock-based compensation expenses. Veeva excludes stock-based compensation expenses primarily because they are non-cash expenses that Veeva excludes from its internal management reporting processes. Veeva’s management also finds it useful to exclude these expenses when they assess the appropriate level of various operating expenses and resource allocations when budgeting, planning and forecasting future periods. Moreover, because of varying available valuation methodologies, subjective assumptions and the variety of award types that companies can use, Veeva believes excluding stock-based compensation expenses allows investors to make meaningful comparisons between our recurring core business operating results and those of other companies.

Amortization of purchased intangibles. Veeva incurs amortization expense for purchased intangible assets in connection with acquisitions of certain businesses and technologies. Amortization of intangible assets is a non-cash expense and is inconsistent in amount and frequency because it is significantly affected by the timing, size of acquisitions and the inherent subjective nature of purchase price allocations. Because these costs have already been incurred and cannot be recovered, and are non-cash expenses, Veeva excludes these expenses for its internal management reporting processes. Veeva’s management also finds it useful to exclude these charges when assessing the appropriate level of various operating expenses and resource allocations when budgeting, planning and forecasting future periods. Investors should note that the use of intangible assets contributed to Veeva’s revenues earned during the periods presented and will contribute to Veeva’s future period revenues as well.

Litigation settlement. We exclude costs related to the settlement of certain litigation matters because they are non-recurring and outside the ordinary course of business. Because these costs are unrelated to our day-to-day business operations, we believe excluding them enables more consistent evaluation of our operating results.

Income tax effects on the difference between GAAP and non-GAAP costs and expenses. The income tax effects that are excluded relate to the imputed tax impact on the difference between GAAP and non-GAAP costs and expenses due to stock-based compensation and purchased intangibles for GAAP and non-GAAP measures.

There are limitations to using non-GAAP financial measures because non-GAAP financial measures are not prepared in accordance with GAAP and may be different from non-GAAP financial measures provided by other companies. The non-GAAP financial measures are limited in value because they exclude certain items that may have a material impact upon our reported financial results. In addition, they are subject to inherent limitations as they reflect the exercise of judgments by Veeva’s management about which items are adjusted to calculate its non-GAAP financial measures. Veeva compensates for these limitations by analyzing current and future results on a GAAP basis as well as a non-GAAP basis and also by providing GAAP measures in its public disclosures.

Non-GAAP financial measures should not be considered in isolation from, or as a substitute for, financial information prepared in accordance with GAAP. Veeva encourages its investors and others to review its financial information in its entirety, not to rely on any single financial measure to evaluate its business, and to view its non-GAAP financial measures in conjunction with the most directly comparable GAAP financial measures. A reconciliation of GAAP to the non-GAAP financial measures has been provided in the tables below.

VEEVA SYSTEMS INC.

RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES

(Dollars in thousands)

(Unaudited)

The following tables reconcile the specific items excluded from GAAP metrics in the calculation of non-GAAP metrics for the periods shown below:

Reconciliation of Net Cash Provided by Operating Activities (GAAP basis to non-GAAP basis)

Three months ended
October 31,

Nine months ended
October 31,

2024

2023

2024

2023

Net cash provided by operating activities on a GAAP basis

$  164,117

$    82,598

$  1,020,507

$  853,570

Excess tax benefits from employee stock plans

(898)

(3,275)

(5,160)

(68,575)

Net cash provided by operating activities on a non-GAAP basis

$  163,219

$    79,323

$  1,015,347

$  784,995

Net cash used in investing activities on a GAAP basis

$  (298,226)

$  (73,324)

$  (684,446)

$  (989,648)

Net cash provided by (used in) financing activities on a GAAP basis

$    12,960

$    (6,889)

$      5,304

$    (5,704)

Reconciliation of Financial Measures (GAAP basis to non-GAAP basis)

Three months ended
October 31,

Nine months ended
October 31,

2024

2023

2024

2023

Cost of subscription services revenues on a GAAP basis

$    82,638

$    74,435

$  239,577

$  213,179

Stock-based compensation expense

(1,696)

(1,604)

(4,892)

(4,857)

Amortization of purchased intangibles

(1,043)

(1,126)

(3,265)

(3,343)

Cost of subscription services revenues on a non-GAAP basis

$    79,899

$    71,705

$  231,420

$  204,979

Gross margin on subscription services revenues on a GAAP basis

85.8 %

85.0 %

85.7 %

84.6 %

Stock-based compensation expense

0.3

0.3

0.3

0.3

Amortization of purchased intangibles

0.1

0.2

0.2

0.2

Gross margin on subscription services revenues on a non-GAAP basis

86.2 %

85.5 %

86.2 %

85.1 %

Cost of professional services and other revenues on a GAAP basis

$    91,751

$    93,247

$  279,068

$  290,184

Stock-based compensation expense

(12,929)

(12,943)

(38,640)

(39,881)

Amortization of purchased intangibles

(139)

(139)

(412)

(411)

Cost of professional services and other revenues on a non-GAAP basis

$    78,683

$    80,165

$  240,016

$  249,892

Gross margin on professional services and other revenues on a GAAP basis

22.5 %

23.3 %

20.2 %

17.8 %

Stock-based compensation expense

10.9

10.6

11.1

11.3

Amortization of purchased intangibles

0.1

0.2

0.1

0.1

Gross margin on professional services and other revenues on a non-GAAP basis

33.5 %

34.1 %

31.4 %

29.2 %

Gross profit on a GAAP basis

$  524,818

$  448,823

$  1,507,088

$  1,229,692

Stock-based compensation expense

14,625

14,547

43,532

44,738

Amortization of purchased intangibles

1,182

1,265

3,677

3,754

Gross profit on a non-GAAP basis

$  540,625

$  464,635

$  1,554,297

$  1,278,184

Gross margin on total revenues on a GAAP basis

75.1 %

72.8 %

74.4 %

71.0 %

Stock-based compensation expense

2.1

2.4

2.1

2.6

Amortization of purchased intangibles

0.1

0.2

0.2

0.2

Gross margin on total revenues on a non-GAAP basis

77.3 %

75.4 %

76.7 %

73.8 %

Research and development expense on a GAAP basis

$  172,411

$  161,278

$  511,551

$  465,466

Stock-based compensation expense

(48,014)

(45,711)

(138,741)

(129,909)

Amortization of purchased intangibles

(29)

(29)

(85)

(85)

Research and development expense on a non-GAAP basis

$  124,368

$  115,538

$  372,725

$  335,472

Three months ended
October 31,

Nine months ended
October 31,

2024

2023

2024

2023

Sales and marketing expense on a GAAP basis

$    98,695

$    96,773

$  297,524

$  282,269

Stock-based compensation expense

(21,214)

(23,460)

(67,928)

(67,084)

Amortization of purchased intangibles

(3,544)

(3,555)

(10,558)

(10,550)

Sales and marketing expense on a non-GAAP basis

$    73,937

$    69,758

$  219,038

$  204,635

General and administrative expense on a GAAP basis

$    72,359

$    62,283

$  195,001

$  187,887

Stock-based compensation expense

(34,006)

(17,508)

(71,945)

(53,109)

Amortization of purchased intangibles

(57)

(57)

(170)

(169)

Litigation settlement

—

—

(5,000)

—

General and administrative expense on a non-GAAP basis

$    38,296

$    44,718

$  117,886

$  134,609

Operating expense on a GAAP basis

$  343,465

$  320,334

$  1,004,076

$  935,622

Stock-based compensation expense

(103,234)

(86,679)

(278,614)

(250,102)

Amortization of purchased intangibles

(3,630)

(3,641)

(10,813)

(10,804)

Litigation settlement

—

—

(5,000)

—

Operating expense on a non-GAAP basis

$  236,601

$  230,014

$  709,649

$  674,716

Operating income on a GAAP basis

$  181,353

$  128,489

$  503,012

$  294,070

Stock-based compensation expense

117,859

101,226

322,146

294,840

Amortization of purchased intangibles

4,812

4,906

14,490

14,558

Litigation settlement

—

—

5,000

—

Operating income on a non-GAAP basis

$  304,024

$  234,621

$  844,648

$  603,468

Operating margin on a GAAP basis

25.9 %

20.8 %

24.8 %

17.0 %

Stock-based compensation expense

16.9

16.4

15.9

17.0

Amortization of purchased intangibles

0.7

0.9

0.8

0.8

Litigation settlement

—

—

0.2

—

Operating margin on a non-GAAP basis

43.5 %

38.1 %

41.7 %

34.8 %

Net income on a GAAP basis

$  185,808

$  135,158

$  518,513

$  378,307

Stock-based compensation expense

117,859

101,226

322,146

294,840

Amortization of purchased intangibles

4,812

4,906

14,490

14,558

Litigation settlement

—

—

5,000

—

Income tax effect on non-GAAP adjustments(7)

(20,160)

(22,612)

(57,598)

(123,070)

Net income on a non-GAAP basis

$  288,319

$  218,678

$  802,551

$  564,635

Diluted net income per share on a GAAP basis

$        1.13

$        0.83

$        3.15

$        2.32

Stock-based compensation expense

0.71

0.62

1.95

1.81

Amortization of purchased intangibles

0.03

0.03

0.09

0.09

Litigation settlement

—

—

0.03

—

Income tax effect on non-GAAP adjustments(7)

(0.12)

(0.14)

(0.35)

(0.76)

Diluted net income per share on a non-GAAP basis

$        1.75

$        1.34

$        4.87

$        3.46

________________________

(7)

For the three and nine months ended October 31, 2024 and 2023, management used an estimated annual effective non-GAAP tax rate of 21.0%.

 

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SOURCE Veeva Systems

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Toku launches Makimoto Flows, a visual builder for speech AI pipelines, taking its open-source initiative beyond transcription

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Developers can chain transcription, summarisation and call tagging on one canvas, test each step and export the pipeline as code, with every step processed in Singapore

SINGAPORE, Oct. 21, 2026 /PRNewswire/ — Toku Ltd. (SGX: TKU), a Singapore-headquartered AI-powered customer experience (CX) platform, has launched Makimoto Flows (“Flows”), a visual builder within its open-source conversational AI initiative where developers assemble speech AI pipelines block by block and test each stage on a recorded call. Flows is now live at makimoto.ai.

On the Flows canvas, developers connect blocks to build a speech AI pipeline and test each step individually. The Transcribe block converts audio into text using Kawa, the Summarise block generates a topic and short summary from the transcript, and the Tags block classifies each call across seven categories, including customer sentiment. Developers can see how audio moves from transcription to analysis, and control how each stage connects and runs. Every block runs in Singapore, so audio, transcripts and the resulting analysis stay in-country.

The Chained Analysis starter template puts these blocks together in one click, and developers can adjust any block and rerun it to compare results. Each block maps to a Makimoto API endpoint, and any flow can be exported as ready-to-run Python code, so developers can take the same capabilities into their own code for applications such as call recaps and call triage.

“Developers should have control over how their voice AI works, from the models they use to the way each stage connects. That is the principle behind Makimoto. Flows puts the orchestration layer in front of them: they can build a pipeline, run a recorded call through it and see what each step produces before anything reaches their customers. Models will keep changing. The ability to compose them, and to know where they run, is what lasts,” said Thomas Laboulle, Founder and CEO at Toku.

Flows builds on the composable architecture Toku set out when it introduced Makimoto in April 2026, and takes the initiative beyond transcription. Kawa, released on schedule on 1 July 2026, established the transcription layer through a Singapore-hosted API; summarisation and tagging endpoints followed in September; Flows now lets developers compose them visually. Next, Makimoto plans to add audio preparation blocks, starting with noise filtering, giving developers more control over how recordings are processed before transcription.

By pairing open-source development with enterprise-grade deployment, Makimoto complements Toku’s existing customer experience platform and supports long-term innovation opportunities across the Group’s AI roadmap.

Developers can create a free account at makimoto.ai, open the Chained Analysis template and run a sample recording, or one of their own call recordings, through it; each account includes 1,000 free minutes. Feedback reaches the Makimoto team directly from the portal.

About Toku

Headquartered in Singapore, Toku Ltd. (SGX Catalist: TKU) is a cloud-native, AI-powered customer experience platform purpose-built for enterprises operating in complex, multi-market environments. With deep roots in the APAC region and an expanding global footprint, Toku’s modular 360° CX Platform orchestrates customer interactions across voice, chat, email and digital channels while managing regulatory, linguistic and infrastructure complexity at scale.

Built on end-to-end ownership of its technology stack, from carrier-grade connectivity to AI applications, Toku delivers enterprise-grade security, reliability and deployment flexibility in commercial cloud, private data centres and hybrid environments. Its AI capabilities include transcription, summarisation, sentiment analysis, conversation analytics and governed virtual agents, designed to integrate seamlessly with enterprise systems and customer data.

Trusted by leading enterprises and public-sector organisations, Toku helps organisations streamline operations, scale customer engagement and deliver consistent experiences in fragmented markets worldwide.

For more information about Toku, visit toku.co.

About Makimoto

Makimoto is Toku’s open-source initiative, operated through Makimoto Technology Pte Ltd, a wholly owned subsidiary of the Toku Group, dedicated to building composable conversational AI infrastructure for Asia-Pacific. Its releases include Makimoto Kawa, a Singapore-hosted transcription API; summarisation and tagging endpoints; and Makimoto Flows, a visual builder for composing speech AI pipelines. For more information about Makimoto, visit makimoto.ai.

Forward-Looking Statements

This press release contains forward-looking statements regarding Toku’s expansion plans, business strategy and planned product releases. These statements are based on current expectations and assumptions and are subject to risks and uncertainties that could cause actual results to differ materially. Toku undertakes no obligation to update these statements to reflect subsequent events or circumstances.

Sponsor’s Statement

Toku Ltd. (the “Company”) was listed on Catalist of the Singapore Exchange Securities Trading Limited (the “Exchange”) on 22 January 2026. The initial public offering of the Company was sponsored by PrimePartners Corporate Finance Pte. Ltd. (the “Sponsor”). This press release has been reviewed by the Sponsor. It has not been examined or approved by the Exchange and the Exchange assumes no responsibility for the contents of this press release, including the correctness of any of the statements or opinions made or reports contained in this press release. The contact person for the Sponsor is Ms. Ng Shi Qing, 16 Collyer Quay, #10-00 Collyer Quay Centre, Singapore 049318, sponsorship@ppcf.com.sg.

Investor Relations Contact:
investor.relations@toku.co

Developers and Partners:
contact@makimoto.ai  

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Conscious Spark LLC Launches Alphimiya® Neuro-Recalibration Framework Designed to Resolve C-Suite Revenue Plateaus

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New research-backed neuro-recalibration framework targets the autonomic nervous system’s threat response to managing high financial amounts, offering enterprise leaders a biological pathway to scaling.

ANTALYA, Turkey and ALBUQUERQUE, N.M., Oct. 21, 2026 /PRNewswire/ — Conscious Spark LLC, a research and advisory firm specializing in applied neuroscience for executive leadership, today announced the official launch of Alphimiya®, a proprietary C-suite neuro-recalibration framework designed to resolve corporate revenue plateaus by upgrading the biological capacity of enterprise decision-makers.

Developed to address the root causes of stalled enterprise growth, the Alphimiya® framework targets the human autonomic nervous system’s subconscious threat response to managing high financial amounts. When commercial leaders and CEOs attempt to scale past historical capital thresholds without recalibrating their stress response, the body’s natural survival mechanism triggers decision fatigue, strategic risk aversion, and systemic self-sabotage. Alphimiya® recalibrates this biological safety brake, enabling executive teams to hold, absorb, and scale larger financial volumes without physiological or operational friction.

“A corporate revenue plateau is rarely an operational or marketing failure; it is a biological safety brake embedded within executive leadership,” stated Dr. Ahmed Al-Nashi, Founder of Conscious Spark LLC. “When managing high financial amounts triggers an underlying physical stress response, the enterprise subconsciously contracts to remain in its perceived safe zone. Alphimiya® removes that biological friction, allowing C-level leaders to multiply revenue with calm, biological authority.”

The Alphimiya® framework restructures executive performance across three core operational pillars:

Sovereign Enterprise Scaling: Expands the nervous system’s tolerance for high-stakes capital, allowing leadership teams to scale revenue without experiencing executive burnout.

High-Value Deal Execution: Regulates autonomic stress responses during multi-million-dollar negotiations and volatile market entries, eliminating hesitation under pressure.

Restored Strategic Clarity: Removes chronic decision fatigue across C-suite teams, restoring mental focus and strategic presence inside and outside the boardroom.

By recalibrating the autonomic nervous system’s response to high capital exposure, Alphimiya® removes the subconscious biological brakes that lock corporate revenue at a standstill. Senior C-level executives and enterprise leadership teams seeking to evaluate their organization’s biological capacity can access the official executive briefing, case studies, and framework assessment directly at https://alphimiya.co/.

About Conscious Spark LLC

Conscious Spark LLC is a U.S.-registered firm specializing in executive education, training, and strategic performance consulting. Pioneering applied neuroscience for C-level leaders, founders, and commercial decision-makers, the firm utilizes its proprietary Alphimiya® methodology to enable leadership teams to recalibrate biological stress responses, resolve revenue ceilings, and build scalable corporations.

Media Relations Team
Conscious Spark LLC
Email: hello@consciousspark.online 
Website: https://alphimiya.co/

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Daffodil Software Brings Multilingual Conversational AI to Aadhaar’s Udai Mascot

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GURUGRAM, India, Oct. 21, 2026 /PRNewswire/ — Daffodil Software showcased an AI-powered conversational experience featuring UIDAI’s Udai mascot at Aadhaar Samvaad 2026. Developed by Daffodil Software, the assistant is designed to help users access Aadhaar-related information through natural conversation, using official UIDAI as its reference knowledge base.

Daffodil Software has developed Udai, an AI-powered virtual mascot that helps users get clear, reliable answers about Aadhaar simply by talking to it. The assistant was showcased at Aadhaar Samvaad 2026, held in Kolkata on 29 September, coinciding with the 17th Aadhaar Day, where visitors watched it listen, respond, and gesture in real time in their own language.

For most people, questions about Aadhaar come up in daily life, and they usually need answers fast. Which documents do I need for an address change? How much does an update cost? How do I link Aadhaar to my bank account or mobile number? The answers exist, but finding them usually means working through long help pages and documents.

 Udai is designed to answer exactly these questions in a natural conversation, without anyone having to search through long help pages.

A conversation in the user’s own language

Udai speaks and understands 11 languages: Hindi, Tamil, Bengali, Telugu, Kannada, Malayalam, Marathi, Gujarati, Punjabi, Odia, and English. A user simply asks a question. Udai listens, works out the answer, and replies in the same language, with natural speech, matching lip movements and expressive hand gestures.

What sets Udai apart is how it is built. AI avatars rely on expensive, specialised graphics hardware to bring a face to life. Udai takes a simpler route. The character is created from pre-filmed footage, and its lip movements are matched to its speech in real time using lightweight processing that runs in a web browser.

The result is a smooth experience at 24 frames per second on ordinary servers, at a fraction of the usual cost per user. For a programme that serves hundreds of millions of people, that efficiency is what turns a nationwide rollout from an ambition into a practical plan.

“Our focus with Udai was to make Aadhaar-related information easier to access through natural conversation. Combining multilingual voice interaction with official reference content allowed our team to build an experience that is practical, approachable, and useful to users,” said Yogesh Agarwal, Founder and CEO, Daffodil Software.

Answers drawn only from official sources

The assistant uses official UIDAI material as its reference knowledge base: frequently asked questions, provisions of the Aadhaar Act, and government policy documents on Aadhaar services. It covers the topics users ask about most:

Enrolment and registrationAddress and demographic updatesFees, required documents and eligibilityeKYC and Virtual IDLinking Aadhaar with bank accounts, PAN and mobile numbersmAadhaar servicesGrievance redressal

Users don’t need to phrase their questions in any particular way. Udai understands everyday language, whether a question is spoken in English, Hindi, or asked in a mix of both, and finds the most relevant official information to answer it.

Built to be accurate, respectful, and secure

When a public service speaks directly to users, trust matters as much as convenience. Udai is protected by three layers of safeguards.

Accuracy first. Udai answers only from its verified knowledge base. Responses are grounded in a curated knowledge base of official UIDAI material. If a question falls outside Aadhaar, it guides the user back rather than offering an answer it cannot stand behind.

Respectful conversations. A screening layer catches abusive or offensive language in English, Hindi, and Hinglish before it reaches the assistant. Screening is designed to identify abusive language while supporting legitimate queries

Protection against misuse. Udai cannot be talked into abandoning its role, pretending to be someone else, revealing its internal setup, or answering beyond its approved scope. These checks work almost instantly, so users experience no delay.

What comes next?

Udai is planned to roll out in two phases.

In the first phase, the mascot will be placed in Aadhaar Centres. Visitors will be able to check information and understand processes on their own, such as which documents they need for an address change. This frees centre staff to focus on their core work instead of answering the same questions again and again.

In the second phase, Udai will come to the Aadhaar website and mobile app, taking the place of the current text-based chatbot, which was also built by Daffodil.

About Daffodil Software

Daffodil Software is a software engineering and AI solutions company serving businesses across industries. Its services span software consulting, product engineering, UI/UX design, AI/ML development, quality assurance, cloud and DevOps, and maintenance. The company serves sectors including healthcare, fintech, banking, technology, and digital commerce. Its client portfolio includes organizations such as the Reserve Bank of India, Mount Sinai Hospital, Maruti, Samsung, Pramerica Insurance, and Dangote Group. Daffodil Software has also been featured in industry research and recognition by Gartner, Everest Group, Zinnov, and Frost & Sullivan. For more information, visit https://www.daffodilsw.com

Media contact

Kunwar Pal Singh
media-relations@daffodilsw.com

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