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Covenant HomeCare and Hospice Launches Partnership with Care Coordinations to Enhance Communications and Patient Engagement

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Covenant HomeCare and Hospice, East TN’s largest home health provider, partners with Care Coordinations to enhance patient engagement and streamline operations. Integrating with HomeCare HomeBase, this innovative platform consolidates communication channels, automates workflows, and fosters secure interactions between care teams, patients, and families. This partnership exemplifies the future of value-based care, improving efficiency and strengthening relationships for exceptional care.

KNOXVILLE, Tenn., Jan. 22, 2025 /PRNewswire-PRWeb/ — Covenant HomeCare and Hospice, the largest locally owned provider of home health and hospice services in East Tennessee, today announced a cutting-edge partnership with Care Coordinations, a company which provides technology solutions to enhance post-acute care.

Care Coordinations and Covenant HomeCare are creating new communications functionality within HomeCare HomeBase (HCHB), the electronic medical record (EMR) used by Covenant HomeCare. The Care Coordinations platform will consolidate multiple communication channels, enhance patient engagement, and significantly streamline clinical operations.

“This partnership empowers patients, families, and care teams to communicate seamlessly and securely, enabling us to deliver exceptional, high-quality care while streamlining operations.” – John Huskey, President of Covenant HomeCare and Hospice

A division of Covenant Health, Covenant HomeCare and Hospice serves over 5,000 patients annually, offering comprehensive in-home medical care, rehabilitation, and end-of-life services. Covenant HomeCare had identified a need to simplify internal and patient-facing communications. The division previously relied on separate non-integrated tools like text messages, emails, phone calls, voicemails, and other collaboration tools. Covenant engaged Care Coordinations to develop a unified, secure, and fully integrated solution.

“I’m very proud to announce that after multiple months of hard work and planning, we are live with Care Coordinations,” said John Huskey, President of Covenant HomeCare and Hospice. “This technology enables us to securely communicate regarding patients and operational tasks, while also allowing patients and caregivers to engage directly with the care team.”

The first-of-its-kind system automates the creation of patient-specific “care teams” channels as soon as a patient is entered into HCHB. It dynamically syncs episodic data and assigns participants according to Covenant’s defined workflows. The system also provides an interface for patients and families to request scheduling changes or demographic updates, which trigger automated workflows directly within HCHB. The result is improved efficiency, reduced administrative burdens, and a more engaging experience for agency staff, patients, and their families.

“All communication flows seamlessly into HomeCare HomeBase,” Huskey explained. “This evolution will eliminate non-secure texting, avoid messaging on multiple platforms that don’t integrate with HCHB and ensure that critical exchanges are easily accessible within the patient’s chart.”

“This partnership exemplifies the future of value-based care,” said TJ Patel, PT, DPT, founder of Care Coordinations. “It was the vision of Todd Robbins, Covenant Homecare’s Business Support Analyst, that set us on this path. Andrew Ostrander, our VP of Client Success and Sales, worked closely with him to shape that vision. Together, we’ve delivered a solution that not only enhances operational performance but also empowers patients and families to interact with their care teams more meaningfully. This allows clinicians to focus on what matters most: delivering exceptional, high-quality care.”

Robbins highlighted the challenges faced by home health and hospice field clinicians. “Field clinicians consistently encounter obstacles in communicating effectively and promptly with patients, families, and team members,” he said. “Concerns about privacy, security, and ensuring communications are accurately memorialized in the patient record are always top of mind.”

Robbins continued, “Care Coordinations empowers the care team, patients, and caregivers to communicate in a streamlined and protected fashion. By integrating the Care Coordinations platform with HomeCare HomeBase, we’ve enhanced our ability to document communications. This results in more detailed patient records and fosters stronger relationships. Better communication equals better care.”

In the coming months, both organizations will host webinars to share insights with other HCHB enterprise clients, gather feedback for future enhancements, and continue to advance care-at-home technology in alignment with industry trends and regulatory shifts.

About Covenant HomeCare and Hospice

Established in 1978 and accredited by the Community Health Accreditation Partner (CHAP), Covenant HomeCare and Hospice provides comprehensive in-home care services to patients throughout Knoxville and East Tennessee. As part of Covenant Health, a nonprofit integrated healthcare delivery system that is nationally recognized for excellence, Covenant HomeCare and Hospice is dedicated to delivering safe, high-quality, compassionate care. More information is available at https://www.covenanthealth.com/homecare-hospice/.

About Care Coordinations

Care Coordinations is a leader in developing secure, integrated communication platforms that streamline care-at-home operations. By leveraging innovative technology and strategic partnerships, Care Coordinations supports care-at-home organizations in improving patient outcomes, enhancing the care experience, and optimizing efficiency at scale.

For more information, please visit https://carecoordinations.com/

About Homecare Homebase, LLC

Founded by industry veterans in 1999, Homecare Homebase (HCHB) is a Dallas-based software leader empowering exceptional home-based care through hosted, cloud-based technology solutions and administrative services. HCHB’s customized mobile solutions enable real-time, wireless data exchange and communication between field clinicians, physicians and office staff for better care, more accurate reporting and improved revenue cycle management. HCHB’s products and services streamline operations, simplify compliance and boost clinical and financial outcomes for home-based care agencies. Each year, over 300,000 HCHB users serve approximately one million patients daily, resulting in over 121 million annual visits. The company is part of the Hearst Health network. For more information, visit hchb.com or call us toll-free at 1- 866-535-HCHB (4242).

About Hearst Health

The mission of Hearst Health is to guide healthcare organizations by delivering essential intelligence and software that improve the quality, safety and efficiency of care. Hearst Health has been innovating with care for more than 40 years, with a commitment to making a lasting positive impact on health. The Hearst Health companies — FDB, Homecare Homebase, MCG, MHK, QGenda and Zynx Health — elevate care.

Media Contact

Shawn Zbranek, Care Coordinations LLC, 1 (817) 301-5977, szbranek@carecoordinations.com, https://carecoordinations.com/ 

View original content to download multimedia:https://www.prweb.com/releases/covenant-homecare-and-hospice-launches-partnership-with-care-coordinations-to-enhance-communications-and-patient-engagement-302357061.html

SOURCE Care Coordinations LLC

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Finastra simplifies trade finance with AI-powered assistant using Microsoft Azure OpenAI Service

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Assist.AI boosts efficiencies and bridges the knowledge gap in trade finance, enabling banks to focus on strategic projects

LONDON, Feb. 10, 2025 /PRNewswire/ — Finastra today announced the launch of Assist.AI, an AI-powered assistant designed to enhance the trade finance operations within its Trade Innovation solution. The tool, built on architecture powered by Microsoft Azure OpenAI Service, bridges the knowledge gap in the trade finance industry, providing users with instant, accurate, and context-aware assistance.

The trade finance industry faces significant challenges, including a diminishing knowledge base and a widening disparity between seasoned professionals and new entrants. Assist.AI addresses these issues by offering prompt-based assistance, allowing users to interact with the tool by entering specific questions related to trade processes. This ensures that users receive precise answers sourced from relevant resources without the need to sift through extensive documentation.

Assist.AI offers Trade Innovation users the following benefits:

Enhanced user support: Provides instant, accurate, and context-aware assistance, significantly improving the user experience.24/7 availability and efficiency: Ensures users can access support anytime, boosting efficiency by automating routine inquiries and freeing up valuable time for more strategic tasks.Continuous improvement and adaptability: The solution learns and adapts based on interactions, ensuring ongoing relevance and continuous improvement in responses.

“This timely and much needed solution represents a significant leap forward in our commitment to advancing Open Finance and leveraging AI technology to solve real-world challenges in financial services. By providing instant assistance to bank employees, we are empowering our clients to navigate the complexities of trade finance with greater ease and efficiency,” said Andrew Bateman, EVP Lending at Finastra.

Finastra identified a significant talent gap in the trade finance industry through interactions with various clients. As experienced staff retire or transition to other careers, banks need to invest in training new staff on the latest developments in trade finance and the use of Trade Innovation. Assist.AI uses Microsoft Copilot technology to facilitate this training and support, making it a timely and essential addition to the industry.

“We are pleased to work with Finastra to make trade finance simpler and more efficient for banks worldwide. Using the robust capabilities of Microsoft Azure, this solution exemplifies the power of AI in enhancing operational efficiency and user experience,” said Bill Borden, Corporate Vice President of Worldwide Financial Services at Microsoft.  “This collaboration not only showcases our shared vision for the future of financial technology, but also strengthens the long-standing relationship between Microsoft and Finastra. Together, we are committed to driving innovation and empowering businesses to achieve more through cutting-edge technology.”

Assist.AI is a global solution, available to users of Finastra Trade Innovation worldwide. To learn more, visit Finastra’s website.

finastra.com

About Finastra
Finastra is a global provider of financial services software applications across Lending, Payments, Treasury and Capital Markets, and Universal (retail and digital) Banking. Committed to unlocking the potential of people, businesses and communities everywhere, its vision is to accelerate the future of Open Finance through technology and collaboration, and its pioneering approach is why it is trusted by ~8,100 financial institutions, including 45 of the world’s top 50 banks. For more information, visit finastra.com.

Logo: https://mma.prnewswire.com/media/2615478/FINASTRA_Logo.jpg

View original content:https://www.prnewswire.co.uk/news-releases/finastra-simplifies-trade-finance-with-ai-powered-assistant-using-microsoft-azure-openai-service-302371441.html

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RedotPay Partners with StraitsX and Visa to Revolutionise Digital Spending

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RedotPay is excited to announce its collaboration with Visa and StraitsX to launch a groundbreaking card programme in Singapore. This initiative aims to redefine how users interact with their digital assets in everyday transactions by combining RedotPay’s innovative technology with Visa’s extensive global payment network.

SINGAPORE, Feb. 10, 2025 /PRNewswire-PRWeb/ —

Partnership to Facilitate Launch of Crypto Credit Card for Seamless Transactions

Singapore, 10 February 2025 RedotPay, a leading provider of crypto payment solutions, is excited to announce its collaboration with Visa and StraitsX to launch a groundbreaking card programme in Singapore. This initiative aims to redefine how users interact with their digital assets in everyday transactions by combining RedotPay’s innovative technology with Visa’s extensive global payment network. The collaboration is made possible through the essential support of StraitsX as the BIN sponsor for the card programme.

Seamless Transactions

The new card programme will empower users to spend their cryptocurrencies effortlessly across millions of Visa-accepting merchants worldwide. With this innovative solution, users can utilise their cryptocurrencies directly, thanks to RedotPay’s proprietary real-time conversion technology. This feature bridges the gap between digital assets and traditional commerce, making crypto spending as seamless as using a conventional debit or credit card.

Compliance and Security

RedotPay is committed to providing users with a secure and trustworthy platform for their transactions. The partnership emphasises robust security measures to protect user data and funds, fostering confidence in the use of cryptocurrencies for everyday purchases.

Enhancing User Experience

“We are thrilled to partner with Visa and StraitsX to bring this innovative card program to Singapore,” said Michael, CEO of RedotPay. “This collaboration marks a significant step forward in our mission to make crypto payments accessible and user-friendly, promoting the mass adoption of cryptocurrencies in payment systems. Our users will enjoy the flexibility of spending their digital assets just like traditional currency.”

Jason Tay, Head of Commercial at StraitsX said, “We are excited to support RedotPay in launching this innovative card program in Singapore. This partnership is a game changer for everyday retail use cases, enabling users to easily leverage their digital assets for daily transactions. As the BIN sponsor, StraitsX is dedicated to powering this initiative, which will transform how consumers interact with cryptocurrencies in the retail space. By combining our technology with Visa’s vast network, we are making it easier than ever for users to seamlessly integrate digital assets into their everyday spending.”

“Based on a Visa study, close to six in 10 consumers in Singapore are aware of cryptocurrencies. In fact, over 35 per cent of cryptocurrency owners in Singapore use cryptocurrencies for retail purchases.[1] We are happy to support our partners who are helping more cryptocurrency users have a more seamless payment experience and access to digital payments leveraging on their Visa cards for face-to-face or online transactions. Visa is committed towards promoting innovation with our valued partners and this initiative with RedotPay and StraitsX aligns with our vision to become the best way to pay and be paid,” said Adeline Kim, Visa Country Manager for Singapore & Brunei.

Looking Ahead

The RedotPay card program is set to soft launch later this year, featuring a user-friendly interface designed for both convenience and security. Users will have the ability to manage their crypto assets easily, making everyday spending as simple as swiping a card.

About RedotPay

RedotPay is a leading crypto payment company, headquartered in Hong Kong, eligible to operate across various Asian, European and other jurisdictions. Their mission is to enable crypto adoption as a medium of exchange, increase payment efficiency with blockchain, and promote financial inclusion for the unbanked. Through intuitive interfaces and proprietary blockchain technology, RedotPay simplifies crypto transactions while prioritizing enterprise-grade security. The platform enables seamless integration of digital assets into everyday spending, ensuring accessibility and trust for both businesses and individuals.

For media inquiries, please contact: Press@RedotPay.com

About StraitsX

StraitsX is Southeast Asia’s leading digital payment infrastructure provider and a licensed Major Payment Institution regulated by the Monetary Authority of Singapore. Leveraging blockchain technology within a secure, regulated environment, StraitsX empowers businesses and individuals with innovative tools for managing funds, integrating digital assets, and enabling seamless cross-border transactions. Through partnerships with global financial institutions, businesses, and developers, StraitsX is driving the future of digital payments and financial connectivity.

1 Visa Green Shoots Radar: Study conducted across Asia Pacific markets, including 500 Singapore respondents in June 2023.

Media Contact

Jackee T. T. WONG, RedotPay, 1 85221290009, press@redotpay.com, https://www.redotpay.com/

View original content to download multimedia:https://www.prweb.com/releases/redotpay-partners-with-straitsx-and-visa-to-revolutionise-digital-spending-302371220.html

SOURCE RedotPay

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KBC Group renews collaboration with Cognizant to improve IT services and customer experience

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KBC Group and Cognizant celebrate over a decade of collaboration with a renewed agreement until 2027. Cognizant will provide various IT services, focusing on quality and cost-effectiveness.

BRUSSELS, Feb. 10, 2025 /PRNewswire/ — Cognizant (Nasdaq: CTSH) today announced the renewal of its relationship with KBC Group, a leading Belgian universal multi-channel bank-insurer.

This renewal of the agreement will extend until 2027, positioning Cognizant as KBC Group’s partner in supporting its IT and business transformation across the entire spectrum of IT services, including application development & maintenance, data services, infrastructure, and quality engineering.

“We are pleased to renew our agreement with Cognizant, as it supports our goals of creating superior customer experience, supporting innovation, and maintaining operational excellence,” said Isabel Van Mele, Chief Information Officer of KBC Bank & Insurance. “Cognizant’s ability to provide various IT services, focusing on quality, stability, and cost-effectiveness, makes it an important partner for KBC. We look forward to continuing our collaboration to achieve our organizational objectives.”

Cognizant and KBC Group have enjoyed a long-standing relationship for over 11 years, built on mutual trust, respect, and a proven track record. This agreement has been characterized by a collaborative spirit, seeking win-win solutions for both parties. The renewal of the relationship underscores the commitment of both organizations to continue bringing execution focus, innovative solutions and thought leadership to KBC Group. Cognizant’s existing team and service offerings are expected to enhance quality, ensure operational stability, foster innovation, and optimize cost-effectiveness for KBC Group.

“We are honored to extend our partnership with KBC Group,” said Geert Lejon, Country Manager, Belgium & Luxembourg at Cognizant. “Our extensive experience in delivering a wide range of IT services has been crucial in helping KBC achieve its objectives over the past eleven years. Our team is excited to continue this work and further enhance our collaboration.”

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

About KBC Group

KBC is one of the leading financial groups in Europe. It is a multi-channel bank-insurance group with a geographic focus on Europe, catering mainly to retail clients, SMEs and local midcaps. The group occupies significant, and in many cases leading positions in its core markets of Belgium, Czech Republic, Bulgaria, Hungary and Slovakia. The KBC group has also selectively established a presence in a number of other countries and regions around the world.

KBC Group employs around 41000 staff and caters for about 13 million clients in its core markets. KBC Group NV is listed on Euronext Brussels (ticker symbol ‘KBC’).

For more information, contact: GlobalCommunications@cognizant.com 

View original content to download multimedia:https://www.prnewswire.com/news-releases/kbc-group-renews-collaboration-with-cognizant-to-improve-it-services-and-customer-experience-302371525.html

SOURCE Cognizant Technology Solutions

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