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Retail Market in Indonesia to Grow by USD 49.9 Billion from 2025-2029, Driven by Expansion of Retail Landscape, Report on AI’s Role in Market Transformation – Technavio

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NEW YORK, Feb. 5, 2025 /PRNewswire/ — Report with the AI impact on market trends – The Retail market in indonesia size is estimated to grow by USD 49.9 billion from 2025-2029, according to Technavio. The market is estimated to grow at a CAGR of  4.7%  during the forecast period. Expansion of retail landscape is driving market growth, with a trend towards growing preference for local brands. However, underdeveloped infrastructure  poses a challenge. Key market players include Adidas AG, Apple Inc., Authentic Brands Group LLC, Decathlon SA, Inter IKEA Holding BV, Levi Strauss and Co., LG Corp., Marks and Spencer Group plc, Nike Inc., Panasonic Holdings Corp., PT Fujita Indonesia, PT Hino Motors Manufacturing Indonesia, PT Indomarco Prismatama, PT SGMW Motor Indonesia, PT Siantar Top Tbk, PT Sumber Alfaria Trijaya Tbk, Samsung Electronics Co. Ltd., and Sony Group Corp..

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Retail Market In Indonesia Scope

Report Coverage

Details

Base year

2024

Historic period

2019 – 2022

Forecast period

2025-2029

Growth momentum & CAGR

Accelerate at a CAGR of 4.7%

Market growth 2025-2029

USD 49.9 billion

Market structure

Fragmented

YoY growth 2022-2023 (%)

4.5

Regional analysis

Indonesia

Performing market contribution

APAC at 100%

Key countries

Indonesia

Key companies profiled

Adidas AG, Apple Inc., Authentic Brands Group LLC, Decathlon SA, Inter IKEA Holding BV, Levi Strauss and Co., LG Corp., Marks and Spencer Group plc, Nike Inc., Panasonic Holdings Corp., PT Fujita Indonesia, PT Hino Motors Manufacturing Indonesia, PT Indomarco Prismatama, PT SGMW Motor Indonesia, PT Siantar Top Tbk, PT Sumber Alfaria Trijaya Tbk, Samsung Electronics Co. Ltd., and Sony Group Corp.

Market Driver

The retail market in Indonesia is witnessing significant trends with the rise of modern spending habits. Physical distribution channels continue to dominate, but digital technology is transforming consumption patterns. Prices remain a key concern for consumers, with credit cost and employment affecting purchasing power. Social welfare and household consumption are driving economic growth. Modern retail formats like organized retail markets, retail chains, and e-commerce are gaining popularity. Goods and services, including palm oil, fish, cocoa, coffee, wheat, dairy, and processed food products, are in high demand. Digital technology, social media, and online commerce are disrupting traditional retail, with e-commerce brands using AI, visual merchandising, and inventory management to boost sales. Middle-class consumers seek product quality, accessibility, and brand loyalty. Small business owners and entrepreneurs are leveraging digital platforms for sales, while eco-friendly practices and sustainability efforts are gaining traction. Circular retail models, including resale, rental, refurbishment, 3D printing, and augmented reality, are emerging trends. Cashback, discounts, and special offers continue to influence customer sentiments. The government is investing in infrastructure to support retail growth, while exports and private consumption contribute to the economy. The Ramadan period sees increased spending on traditional goods and services. Overall, the retail market in Indonesia is dynamic and evolving, offering opportunities for businesses across various sectors. 

Indonesian consumers exhibit strong brand loyalty and a preference for local brands, with 75% of people deciding in advance about their product purchases. Over 65% of individuals frequently shop at the same store for food and beverages. PT Fujita Indonesia and PT Hino Motors Manufacturing Indonesia are popular local brands, while non-premium foreign brands also cater to consumers’ needs and offer better value. Foreign companies entering the market have adopted localization and acquisition strategies to succeed. 

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Market Challenges

The retail market in Indonesia faces several challenges in 2023. Modern spending habits shift towards digital technology and online commerce, impacting physical distribution channels. Consumption is influenced by prices, credit cost, employment, and social welfare. Economic growth, income, and product quality also play a role in private consumption. Modern retail includes organized retail markets, retail chains, e-commerce, and online retail. Goods and services are sold through websites, mobile apps, and online marketplaces. Retailers use visual merchandising techniques, inventory management, and economic growth to boost sales. Challenges include adapting to digital technology and social media, managing e-commerce brands, and implementing eco-friendly practices and sustainability efforts. Small business owners and entrepreneurs face competition from large retailers and e-commerce brands. Key sectors include palm oil, fish, cocoa, coffee, wheat, dairy, and processed food products. Ramadan period sees increased demand for these items. The government focuses on investment, exports, and employment. Customer sentiments, brand loyalty, and accessibility are crucial factors. E-commerce offers cashback, discounts, and special offers to attract customers. Ride sharing services, financial services, and media distribution are growing sectors. Artificial intelligence (AI), circular retail models, resale, rental, refurbishment, 3D printing, and augmented reality are emerging trends. Middle class consumers prioritize product quality and accessibility. Sustainability efforts and eco-friendly practices are important for brand loyalty.The retail market in Indonesia presents both opportunities and challenges for businesses. Traditional warungs and minimarts remain popular among consumers, requiring extensive distribution networks for companies to gain market traction. However, the lack of developed infrastructure and limited network services increases inefficiency and transaction costs. Moreover, the population’s dispersal across numerous islands and underdeveloped connectivity to proper roads restricts consumer access to various goods and services. Companies must focus on innovations, particularly in packaging, to secure shelf space in traditional retail outlets.

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Segment Overview 

This retail market in Indonesia report extensively covers market segmentation by  

Distribution ChannelOfflineOnlineProductFood And BeveragesElectrical And ElectronicsApparel And FootwearHome Improvement And Household ProductsOthersGeographyAPAC

1.1 Offline-  Convenience stores are small retail outlets providing everyday essentials such as groceries, confectioneries, soft drinks, snacks, personal care items, and toiletries. Some stores may sell alcohol with a license and are often situated near highways or busy roads in cities. Department stores offer a wide range of consumer goods including clothing, home appliances, toys, furniture, cosmetics, housewares, sports goods, jewelry, books, and electronics. Drug stores and pharmacies sell medicines and medical products like thermometers, ointments, health drinks, sanitary napkins, and diapers, typically staying open 24 hours. In July 2022, Jaminan Kesehatan Nasional (JKN) implementation and foreign investment in pharmacy retail sector are projected to boost drugstore and pharmacy sales in Indonesia. Supermarkets, larger self-service stores, offer a wide variety of household products, medicines, clothes, food, and seasonal items. Hypermarkets combine a supermarket and convenience store, providing a wide range of general merchandise and grocery items, focusing on high volume and low-margin sales. These factors are expected to fuel the growth of the offline retail market in Indonesia during the forecast period.

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Research Analysis

The retail market in Indonesia is experiencing significant growth driven by rising household purchasing power and modern spending habits. With an increasing middle class population, private consumption plays a crucial role in the economy, contributing to investment and exports. Prices remain a key consideration for consumers, with credit costs also influencing spending decisions. Employment and social welfare are also important factors, as is government spending. Digital technology and social media are transforming the retail landscape, with online commerce and media distribution gaining popularity. Ride sharing services and financial services are also on the rise. Consumption trends in Indonesia include a strong demand for staples such as palm oil, fish, cocoa, coffee, wheat, and dairy. Key sectors like retail companies continue to innovate and adapt to meet the evolving needs of consumers.

Market Research Overview

The retail market in Indonesia is witnessing a shift in modern spending habits, with consumers increasingly relying on physical distribution channels for their daily needs and wants. Household consumption is a significant driver of the economy, with private consumption contributing to over 50% of the country’s Gross Domestic Product (GDP). Prices, credit cost, employment, and social welfare are crucial factors influencing consumption patterns. Digital technology and social media are transforming the retail landscape, with online commerce, media distribution, ride-sharing services, and financial services gaining popularity. E-commerce retail and online marketplaces are becoming increasingly competitive, with visual merchandising techniques, inventory management, and economic growth playing essential roles. The organized retail market includes retail chains, department stores, boutiques, and e-commerce retailers, selling a wide range of goods and services, from palm oil, fish, cocoa, coffee, wheat, dairy, processed food products, to digital technology and eco-friendly practices. The Ramadan period is a significant time for retail sales, with consumers seeking brand loyalty and special offers. Small business owners and entrepreneurs are also thriving in the retail sector, leveraging digital platforms and eco-friendly practices to compete with larger players. The middle class is a key demographic, driving demand for product quality, accessibility, and customer sentiments. Artificial intelligence (AI), sustainability efforts, circular retail models, resale, rental, refurbishment, 3D printing, and augmented reality are emerging trends shaping the future of retail in Indonesia.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

Distribution ChannelOfflineOnlineProductFood And BeveragesElectrical And ElectronicsApparel And FootwearHome Improvement And Household ProductsOthersGeographyAPAC

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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Finastra simplifies trade finance with AI-powered assistant using Microsoft Azure OpenAI Service

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Assist.AI boosts efficiencies and bridges the knowledge gap in trade finance, enabling banks to focus on strategic projects

LONDON, Feb. 10, 2025 /PRNewswire/ — Finastra today announced the launch of Assist.AI, an AI-powered assistant designed to enhance the trade finance operations within its Trade Innovation solution. The tool, built on architecture powered by Microsoft Azure OpenAI Service, bridges the knowledge gap in the trade finance industry, providing users with instant, accurate, and context-aware assistance.

The trade finance industry faces significant challenges, including a diminishing knowledge base and a widening disparity between seasoned professionals and new entrants. Assist.AI addresses these issues by offering prompt-based assistance, allowing users to interact with the tool by entering specific questions related to trade processes. This ensures that users receive precise answers sourced from relevant resources without the need to sift through extensive documentation.

Assist.AI offers Trade Innovation users the following benefits:

Enhanced user support: Provides instant, accurate, and context-aware assistance, significantly improving the user experience.24/7 availability and efficiency: Ensures users can access support anytime, boosting efficiency by automating routine inquiries and freeing up valuable time for more strategic tasks.Continuous improvement and adaptability: The solution learns and adapts based on interactions, ensuring ongoing relevance and continuous improvement in responses.

“This timely and much needed solution represents a significant leap forward in our commitment to advancing Open Finance and leveraging AI technology to solve real-world challenges in financial services. By providing instant assistance to bank employees, we are empowering our clients to navigate the complexities of trade finance with greater ease and efficiency,” said Andrew Bateman, EVP Lending at Finastra.

Finastra identified a significant talent gap in the trade finance industry through interactions with various clients. As experienced staff retire or transition to other careers, banks need to invest in training new staff on the latest developments in trade finance and the use of Trade Innovation. Assist.AI uses Microsoft Copilot technology to facilitate this training and support, making it a timely and essential addition to the industry.

“We are pleased to work with Finastra to make trade finance simpler and more efficient for banks worldwide. Using the robust capabilities of Microsoft Azure, this solution exemplifies the power of AI in enhancing operational efficiency and user experience,” said Bill Borden, Corporate Vice President of Worldwide Financial Services at Microsoft.  “This collaboration not only showcases our shared vision for the future of financial technology, but also strengthens the long-standing relationship between Microsoft and Finastra. Together, we are committed to driving innovation and empowering businesses to achieve more through cutting-edge technology.”

Assist.AI is a global solution, available to users of Finastra Trade Innovation worldwide. To learn more, visit Finastra’s website.

finastra.com

About Finastra
Finastra is a global provider of financial services software applications across Lending, Payments, Treasury and Capital Markets, and Universal (retail and digital) Banking. Committed to unlocking the potential of people, businesses and communities everywhere, its vision is to accelerate the future of Open Finance through technology and collaboration, and its pioneering approach is why it is trusted by ~8,100 financial institutions, including 45 of the world’s top 50 banks. For more information, visit finastra.com.

Logo: https://mma.prnewswire.com/media/2615478/FINASTRA_Logo.jpg

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RedotPay Partners with StraitsX and Visa to Revolutionise Digital Spending

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RedotPay is excited to announce its collaboration with Visa and StraitsX to launch a groundbreaking card programme in Singapore. This initiative aims to redefine how users interact with their digital assets in everyday transactions by combining RedotPay’s innovative technology with Visa’s extensive global payment network.

SINGAPORE, Feb. 10, 2025 /PRNewswire-PRWeb/ —

Partnership to Facilitate Launch of Crypto Credit Card for Seamless Transactions

Singapore, 10 February 2025 RedotPay, a leading provider of crypto payment solutions, is excited to announce its collaboration with Visa and StraitsX to launch a groundbreaking card programme in Singapore. This initiative aims to redefine how users interact with their digital assets in everyday transactions by combining RedotPay’s innovative technology with Visa’s extensive global payment network. The collaboration is made possible through the essential support of StraitsX as the BIN sponsor for the card programme.

Seamless Transactions

The new card programme will empower users to spend their cryptocurrencies effortlessly across millions of Visa-accepting merchants worldwide. With this innovative solution, users can utilise their cryptocurrencies directly, thanks to RedotPay’s proprietary real-time conversion technology. This feature bridges the gap between digital assets and traditional commerce, making crypto spending as seamless as using a conventional debit or credit card.

Compliance and Security

RedotPay is committed to providing users with a secure and trustworthy platform for their transactions. The partnership emphasises robust security measures to protect user data and funds, fostering confidence in the use of cryptocurrencies for everyday purchases.

Enhancing User Experience

“We are thrilled to partner with Visa and StraitsX to bring this innovative card program to Singapore,” said Michael, CEO of RedotPay. “This collaboration marks a significant step forward in our mission to make crypto payments accessible and user-friendly, promoting the mass adoption of cryptocurrencies in payment systems. Our users will enjoy the flexibility of spending their digital assets just like traditional currency.”

Jason Tay, Head of Commercial at StraitsX said, “We are excited to support RedotPay in launching this innovative card program in Singapore. This partnership is a game changer for everyday retail use cases, enabling users to easily leverage their digital assets for daily transactions. As the BIN sponsor, StraitsX is dedicated to powering this initiative, which will transform how consumers interact with cryptocurrencies in the retail space. By combining our technology with Visa’s vast network, we are making it easier than ever for users to seamlessly integrate digital assets into their everyday spending.”

“Based on a Visa study, close to six in 10 consumers in Singapore are aware of cryptocurrencies. In fact, over 35 per cent of cryptocurrency owners in Singapore use cryptocurrencies for retail purchases.[1] We are happy to support our partners who are helping more cryptocurrency users have a more seamless payment experience and access to digital payments leveraging on their Visa cards for face-to-face or online transactions. Visa is committed towards promoting innovation with our valued partners and this initiative with RedotPay and StraitsX aligns with our vision to become the best way to pay and be paid,” said Adeline Kim, Visa Country Manager for Singapore & Brunei.

Looking Ahead

The RedotPay card program is set to soft launch later this year, featuring a user-friendly interface designed for both convenience and security. Users will have the ability to manage their crypto assets easily, making everyday spending as simple as swiping a card.

About RedotPay

RedotPay is a leading crypto payment company, headquartered in Hong Kong, eligible to operate across various Asian, European and other jurisdictions. Their mission is to enable crypto adoption as a medium of exchange, increase payment efficiency with blockchain, and promote financial inclusion for the unbanked. Through intuitive interfaces and proprietary blockchain technology, RedotPay simplifies crypto transactions while prioritizing enterprise-grade security. The platform enables seamless integration of digital assets into everyday spending, ensuring accessibility and trust for both businesses and individuals.

For media inquiries, please contact: Press@RedotPay.com

About StraitsX

StraitsX is Southeast Asia’s leading digital payment infrastructure provider and a licensed Major Payment Institution regulated by the Monetary Authority of Singapore. Leveraging blockchain technology within a secure, regulated environment, StraitsX empowers businesses and individuals with innovative tools for managing funds, integrating digital assets, and enabling seamless cross-border transactions. Through partnerships with global financial institutions, businesses, and developers, StraitsX is driving the future of digital payments and financial connectivity.

1 Visa Green Shoots Radar: Study conducted across Asia Pacific markets, including 500 Singapore respondents in June 2023.

Media Contact

Jackee T. T. WONG, RedotPay, 1 85221290009, press@redotpay.com, https://www.redotpay.com/

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KBC Group renews collaboration with Cognizant to improve IT services and customer experience

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KBC Group and Cognizant celebrate over a decade of collaboration with a renewed agreement until 2027. Cognizant will provide various IT services, focusing on quality and cost-effectiveness.

BRUSSELS, Feb. 10, 2025 /PRNewswire/ — Cognizant (Nasdaq: CTSH) today announced the renewal of its relationship with KBC Group, a leading Belgian universal multi-channel bank-insurer.

This renewal of the agreement will extend until 2027, positioning Cognizant as KBC Group’s partner in supporting its IT and business transformation across the entire spectrum of IT services, including application development & maintenance, data services, infrastructure, and quality engineering.

“We are pleased to renew our agreement with Cognizant, as it supports our goals of creating superior customer experience, supporting innovation, and maintaining operational excellence,” said Isabel Van Mele, Chief Information Officer of KBC Bank & Insurance. “Cognizant’s ability to provide various IT services, focusing on quality, stability, and cost-effectiveness, makes it an important partner for KBC. We look forward to continuing our collaboration to achieve our organizational objectives.”

Cognizant and KBC Group have enjoyed a long-standing relationship for over 11 years, built on mutual trust, respect, and a proven track record. This agreement has been characterized by a collaborative spirit, seeking win-win solutions for both parties. The renewal of the relationship underscores the commitment of both organizations to continue bringing execution focus, innovative solutions and thought leadership to KBC Group. Cognizant’s existing team and service offerings are expected to enhance quality, ensure operational stability, foster innovation, and optimize cost-effectiveness for KBC Group.

“We are honored to extend our partnership with KBC Group,” said Geert Lejon, Country Manager, Belgium & Luxembourg at Cognizant. “Our extensive experience in delivering a wide range of IT services has been crucial in helping KBC achieve its objectives over the past eleven years. Our team is excited to continue this work and further enhance our collaboration.”

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

About KBC Group

KBC is one of the leading financial groups in Europe. It is a multi-channel bank-insurance group with a geographic focus on Europe, catering mainly to retail clients, SMEs and local midcaps. The group occupies significant, and in many cases leading positions in its core markets of Belgium, Czech Republic, Bulgaria, Hungary and Slovakia. The KBC group has also selectively established a presence in a number of other countries and regions around the world.

KBC Group employs around 41000 staff and caters for about 13 million clients in its core markets. KBC Group NV is listed on Euronext Brussels (ticker symbol ‘KBC’).

For more information, contact: GlobalCommunications@cognizant.com 

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SOURCE Cognizant Technology Solutions

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