Connect with us

Technology

RADCOM Announces Integration with ServiceNow to Automate Service and Complaint Resolution for Telecom Operators

Published

on

Collaboration leverages AIOps to drive network efficiencies and enhance customer satisfaction with combined service management and service assurance solutions

TEL AVIV, Israel, Feb. 11, 2025 /PRNewswire/ — RADCOM Ltd. (Nasdaq: RDCM) announced today the integration of RADCOM RAN Analytics Solution, part of RADCOM ACE Service Assurance, with ServiceNow, leveraging AIOps (the use of Artificial Intelligence technology to automate Operations) to offer advanced automated complaint resolution. The new solution provides ticket validation and prioritization to significantly reduce the time and effort network engineers spend on investigating and resolving technical issues and complaints. The joint effort enables RADCOM and ServiceNow to create better experiences and drive value for customers.

ServiceNow’s expansive partner ecosystem and partner program are critical in supporting the substantial market opportunity for the ServiceNow Platform. The ServiceNow Partner Program recognizes and rewards partners for their varied expertise and experience to drive opportunities, open new markets, and help customers transform their business across the enterprise.

As a ServiceNow Registered Build Partner, the integration leverages data and notes captured from the live contact center interaction to automatically identify the reported issue in the network, investigate for the root cause, and offer a resolution. It applies AI/ML (Artificial Intelligence and Machine Learning) to correlate the complaining subscriber’s RAN and core service metrics with customer case impact insights. This generates network resolution actions that maximize impact on large subscriber segments.

Unprioritized service tickets and technical customer complaints place a substantial load across different tiers of the technical support process, placing an undue burden on network engineering teams. Inefficient resolution workflows and tools can severely impact customer experience as tickets wait to be resolved.  The integration with ServiceNow automates multiple service ticket resolution tasks. It interfaces with ServiceNow TSM (Telecommunications Service Management) to process network-assigned tickets, which results in all subscribers’ complaints prioritized according to tasks based on customer impact scores.

“We are excited to be partnering with ServiceNow,” said Benny Eppstein, Chief Executive Officer of RADCOM. “Our collaboration is a key milestone in our journey to expand our portfolio to support service management and customer care. We are steadfast in our commitment to offer advanced technologies that reduce costs and drive value to our customers, and this partnership exemplifies our resolve to further expand our AIOps offerings.” 

“Partnerships succeed best when we lean into our unique skills and expertise and have a clear view into the problem we’re trying to solve,” said Erica Volini, Executive Vice President, Worldwide Industries, Partners, and Go-to-Market at ServiceNow. “RADCOM’s integration with ServiceNow will help our customers create best-in-class subscriber experiences while reducing network engineering time and effort. I am thrilled to see the continued innovation we will achieve together to help organizations succeed in the era of digital business.”

For all investor inquiries, please contact: 

Investor Relations: 
Miri Segal
MS-IR LLC
msegal@ms-ir.com  

Company Contact: 
Hadar Rahav
CFO
+972-77-7745062
Hadar.Rahav@radcom.com 

About RADCOM

RADCOM (Nasdaq: RDCM) is the leading expert in 5G-ready cloud-native, network intelligence solutions for telecom operators transitioning to 5G. RADCOM Network Intelligence consists of RADCOM Network Visibility, RADCOM Service Assurance, and RADCOM Network Insights. The RADCOM Network Intelligence suite offers intelligent, container-based, on-demand solutions to deliver network analysis from the RAN to the core for 5G assurance. Utilizing automated and dynamic solutions with smart minimal data collection and on-demand troubleshooting, and cutting-edge techniques based on machine learning, these solutions work in harmony to provide operators with an understanding of the entire customer experience and allow them to troubleshoot network performance from a high to granular level while reducing storage costs and cloud resource utilization. For more information on how to RADCOMize your network today, please visit www.radcom.com, the content of which does not form a part of this press release.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. 

Risks Regarding Forward-Looking Statements

Certain statements made herein that use words such as “estimate,” “project,” “intend,” “expect,” “‘believe,” “will,” “might,” ” potential,” “anticipate,” “plan” or similar expressions are intended to identify forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and other securities laws. For example, when RADCOM discusses the potential benefits of its solutions and, in particular, integration with ServiceNow and the expected results of utilization thereof, it is using forward-looking statements. These forward-looking statements involve known and unknown risks and uncertainties that could cause the actual results, performance, or achievements of RADCOM to be materially different from those that may be expressed or implied by such statements, including, among others, changes in general economic and business conditions and specifically, decline in demand for RADCOM’s products, inability to timely develop and introduce new technologies, products, and applications, loss of market share and pressure on prices resulting from competition and the effects of the war in Israel. For additional information regarding these and other risks and uncertainties associated with RADCOM’s business, reference is made to RADCOM’s reports filed from time to time with the U.S. Securities and Exchange Commission. RADCOM does not undertake to revise or update any forward-looking statements for any reason.

View original content:https://www.prnewswire.com/news-releases/radcom-announces-integration-with-servicenow-to-automate-service-and-complaint-resolution-for-telecom-operators-302373335.html

SOURCE RADCOM Ltd.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

139th Canton Fair Phase 3 Advances Toward a Better Life with New and Strengthened Product Zones

Published

on

By

GUANGZHOU, China, May 3, 2026 /PRNewswire/ — The 139th China Import and Export Fair (Canton Fair) has rolled out nine newly established product zones. Phase 3 features an expanded and upgraded Intelligent Healthcare zone and the inaugural presentation of a Functional & Technical Fabrics zone.

The upgraded Intelligent Healthcare zone brings together 50 companies presenting a full spectrum of intelligent medical solutions, spanning AI-powered diagnostics, surgical robotics, and next‑generation eldercare technologies. Exhibits highlight how medical devices are becoming smaller, more precise, and increasingly non‑invasive. Capsule endoscopy systems demonstrate how gastrointestinal screening can be completed without discomfort, while AI‑enabled traditional Chinese medicine analyzers compress the inspection and inquiry process into minutes. Wearable glucose monitors make chronic disease management easier and more convenient.

Robotic technologies play a prominent role as well. Endoscopic and orthopedic surgical robots showcase enhanced precision through integrated human‑machine coordination, while bionic prosthetic hands use non‑invasive myoelectric sensing to independently control each finger. Intelligent rehabilitation systems, including lower‑limb exoskeletons and hand‑training devices, provide consistent support for patients recovering mobility. Companion‑style eldercare robots, equipped with monitoring and telemedicine functions, signal the rise of integrated home‑based health services.

The debuting Functional & Technical Fabrics zone highlights how the traditional textile industry is moving toward higher-end and smarter products. Exhibitors present materials that combine multi‑layered performance with intelligent responsiveness. Textiles featuring temperature‑regulating fibers, phase‑change materials, and light‑ or heat‑sensitive color‑shifting effects illustrate how fabrics are evolving into adaptive platforms capable of responding to environmental conditions.

Sustainability emerges as a defining theme. Bio‑based fibers, degradable films, recycled polyester, and organic cotton reflect a shift from isolated eco‑products toward full‑chain green manufacturing. High‑performance outdoor and protective applications further shape the narrative. Materials engineered for waterproof breathability, UV resistance, flame retardancy, and long‑term durability address rising demand across sportswear, professional protection, and medical environments. Smart textiles with embedded health‑monitoring modules demonstrate how apparel is beginning to function as a continuous wellness interface.

Both technology‑driven healthcare and advanced textiles are converging around a shared pursuit of a better life. As these advancements continue to evolve, they reflect a manufacturing landscape increasingly shaped by innovation, resilience, and a commitment to improving everyday living.

For pre-registration, please click: https://buyer.cantonfair.org.cn/register/buyer/email?source_type=16

 

View original content to download multimedia:https://www.prnewswire.com/news-releases/139th-canton-fair-phase-3-advances-toward-a-better-life-with-new-and-strengthened-product-zones-302760704.html

SOURCE Canton Fair

Continue Reading

Technology

CupidFeel Insights Show How Shared Interests Affect Initial Connection Outcomes

Published

on

By

New behavioral insights from CupidFeel offer a carefully considered look at how shared interests influence whether an initial connection on a dating platform is sustained or abandoned in those first critical exchanges.

GIBRALTAR, May 3, 2026 /PRNewswire-PRWeb/ — The findings by CupidFeel are not dramatic, but they are telling. People who referenced a shared interest — whether a genre of music, a type of cuisine, a sport, a creative practice, or even a shared discomfort with small talk — within the first few exchanges of a new conversation were found to be measurably more likely to continue that conversation beyond the initial contact window. The effect was not uniform across all interest categories; certain types of shared interest appeared to carry more relational weight than others.

It was also observed by CupidFeel that the timing of when shared interests entered a conversation mattered. Connections where common ground was discovered organically — through the natural flow of exchange rather than prompted by a profile field or a direct question — showed stronger indicators of sustained interest. The discovery, in other words, carried more meaning when it felt like something found rather than something declared.

Among the most quietly striking findings in the CupidFeel data was the role of specificity. Broad shared categories — “we both like travel,” “we both enjoy cooking” — were associated with polite, often brief exchanges that rarely extended past pleasantries. But when specificity entered the picture — when one person mentioned a particular documentary that had stayed with them, or a city they had visited and could not stop thinking about — the conversational energy shifted. Something opened up.

In a CupidFeel review of trends in profile engagements, those whose profiles reflected specific, idiosyncratic interests — rather than broadly appealing ones — also showed higher rates of receiving first messages, a finding that runs gently counter to the instinct many people have to present themselves in the most universally appealing terms possible.

What seemed to matter most was not the quantity of overlap but whether the overlap that existed was felt — whether it produced a sense of being seen in some particular, non-generic way. A CupidFeel review of early conversation patterns suggests that a single deeply resonant shared interest may be more generative for early connection than a long list of surface-level commonalities that, taken together, feel more like a demographic profile than a person.

About CupidFeel

CupidFeel is an online dating platform built around the belief that meaningful connections begin with emotional honesty and the willingness to let a conversation go somewhere real. It came into being for people who are less interested in the mechanics of dating and more drawn to the possibility of something that feels grounded — exchanges that move at their own pace, guided by genuine curiosity rather than performance.

A CupidFeel review of its own design principles returns consistently to the same question: what does it take for a first message to feel like it might be worth the journey? The platform makes room for the kind of interaction that doesn’t always have a clear destination but feels, from the first exchange, like something real. CupidFeel is a place where the unexpected is not something to be managed, but something to be welcomed.

Media Contact

Timothy Albers, CupidFeel, 1 14845691657, smm@cupidfeel.com, https://cupidfeel.com/

View original content:https://www.prweb.com/releases/cupidfeel-insights-show-how-shared-interests-affect-initial-connection-outcomes-302759951.html

SOURCE CupidFeel

Continue Reading

Technology

Las Vegas Review-Journal Launches VegasBusiness, a New Multiplatform Business Brand Serving Southern Nevada Leaders

Published

on

By

LAS VEGAS, May 3, 2026 /PRNewswire/ –The Las Vegas Review Journal today announced the launch of VegasBusiness, a new multiplatform brand designed to deliver authoritative reporting, analysis, and insight to Southern Nevada’s business leaders and decisionmakers.

VegasBusiness debuts with a biweekly print section distributed in the Sunday Las Vegas Review Journal, a new digital hub at VegasBusiness.com, a weekday business email newsletter, and a bi monthly podcast. Together, the platforms create the most comprehensive local business news and intelligence offerings in the Las Vegas market.

Vegas Business, powered by the state’s largest and most experienced business reporting team, focuses on the people, companies, and forces shaping Southern Nevada’s economy, including gaming and hospitality, real estate development, technology, finance, logistics, and small business.

“Las Vegas is one of the fastest evolving business markets in the country, and its leaders need timely, trustworthy intelligence to compete and grow,” Keith Moyer, publisher and editor of the Las Vegas Review Journal, said. “VegasBusiness expands our business journalism across platforms and delivers deeper insight, greater frequency, and broader reach for Southern Nevada’s decision makers.”

Expanded Business Coverage Across Platforms

VegasBusiness features business coverage designed for how executives consume news today—through print, digital, email, audio, video, and social channels.

Editorial franchises include CSuite Insider, featuring executive interviews; Building Las Vegas, with in depth reporting on major projects and deals; Innovation, spotlighting people and ideas driving change; Price Points, examining data and consumer trends; Small Business, highlighting enterprising local companies; and a curated Calendar of business events and conferences.

“We created this section to provide Las Vegas business leaders with practical, locally grounded intelligence so t hey can make faster, more informed decisions on growth, talent, and regulation,” Erin Edgemon, business editor of the Review Journal, said. “VegasBusiness is designed to help business leaders understand what’s happening in the economy, why it matters, and how it impacts their organizations and communities.”

A Premium Environment for Advertisers

In addition to expanded editorial coverage, VegasBusiness provides a new advertising and sponsorship platform for brands seeking to reach business decision makers in Southern Nevada. The brand offers integrated opportunities across print, digital, newsletters, podcasts, video, social media, and events, supported by advanced audience targeting and measurement.

“VegasBusiness gives advertisers access to the largest concentration of local business decision- makers in the market,” Michael LaBonia, senior vice president of sales for the Las Vegas Review Journal, said. “It’s a high impact, data driven platform that connects brands with influence, intent, and measurable results.”

Availability

VegasBusiness Magazine: Biweekly, Sundays in the Las Vegas Review JournalDigital: 24/7 at VegasBusiness.com**Newscast:** Weekday segment mornings on 7@7 a.m.**Newsletter:** Featured in the weekday Business Brief

Additional information is available at VegasBusiness.com.

Since 1909, the Las Vegas Review-Journal has been Nevada’s comprehensive media leader. Over the years, it has transformed from an award-winning newspaper that delivers local and community news and spans the globe with far-reaching topics and coverage. The Review-Journal has forged into multimedia and digital platforms through its website, Reviewjournal.com, which includes a network of niche publications, breaking news, e-newsletters, customized content, custom printing, a production studio, and more to meet the specific needs of readers and advertisers alike.

Media Contact

Wanda English Blair, Vice President of Marketing
(702) 383-0223
wblair@reviewjournal.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/las-vegas-review-journal-launches-vegasbusiness-a-new-multiplatform-business-brand-serving-southern-nevada-leaders-302760627.html

SOURCE Las Vegas Review-Journal

Continue Reading

Trending