Technology
Docusign Announces Fourth Quarter and Fiscal Year 2025 Financial Results
Published
2 years agoon
By
SAN FRANCISCO, March 13, 2025 /PRNewswire/ — Docusign, Inc. (NASDAQ: DOCU) today announced results for its fourth quarter and fiscal year ended January 31, 2025. Prepared remarks and the news release with the financial results will be accessible on Docusign’s website at investor.docusign.com prior to its webcast.
“Fiscal 2025 was a transformative year for Docusign. We launched Docusign IAM, our AI-powered agreement management platform, which is driving rapid traction with customers,” said Allan Thygesen, CEO of Docusign. “In Q4, our business generated strong revenue growth and profitability. We’re well positioned to pursue the significant opportunity ahead.”
Fourth Quarter Financial Highlights
Total revenue was $776.3 million, a 9% year-over-year increase. Subscription revenue was $757.8 million, a 9% year-over-year increase. Professional services and other revenue was $18.5 million, an 11% year-over-year increase.Billings were $923.2 million, an 11% year-over-year increase.GAAP gross margin was 79.4% compared to 79.2% in the same period last year. Non-GAAP gross margin was 82.3% compared to 82.5% in the same period last year.GAAP net income per basic share was $0.41 on 203 million shares outstanding compared to $0.13 on 206 million shares outstanding in the same period last year.GAAP net income per diluted share was $0.39 on 215 million shares outstanding compared to $0.13 on 210 million shares outstanding in the same period last year.Non-GAAP net income per diluted share was $0.86 on 215 million shares outstanding compared to $0.76 on 210 million shares outstanding in the same period last year.Net cash provided by operating activities was $307.9 million compared to $270.7 million in the same period last year.Free cash flow was $279.6 million compared to $248.6 million in the same period last year.Cash, cash equivalents, restricted cash and investments were $1.1 billion at the end of the quarter.Repurchases of common stock were $161.7 million.
Fiscal 2025 Financial Highlights
Total revenue was $2.98 billion, an 8% year-over-year increase. Subscription revenue was $2.90 billion, an 8% year-over-year increase. Professional services and other revenue was $75.4 million, relatively flat when compared to the same period last year.Billings were $3.1 billion, a 7% year-over-year increase.GAAP gross margin was 79.1% compared to 79.3% in the prior year. Non-GAAP gross margin was 82.2% compared to 82.6% in the prior year.GAAP net income per basic share was $5.23 on 204 million shares outstanding compared to $0.36 on 204 million shares outstanding in fiscal 2024.GAAP net income per diluted share was $5.08 on 210 million shares outstanding compared to $0.36 on 209 million shares outstanding in fiscal 2024.Non-GAAP net income per diluted share was $3.55 on 210 million shares outstanding compared to $2.98 on 209 million shares outstanding in fiscal 2024.Repurchases of common stock were $683.5 million compared to $145.5 million in the same period last year.
A reconciliation of GAAP to non-GAAP financial measures has been provided in the tables included in this press release. An explanation of these measures is also included below under the heading “Non-GAAP Financial Measures and Other Key Metrics.”
Key Business Highlights:
Global Expansion of Intelligent Agreement Management (“IAM”) Platform:
Docusign announced the global release of IAM for Sales and IAM Core in December 2024, excluding Japan. As part of the global expansion, Navigator became available to customers in every country where Docusign products are available for sale. Navigator has been localized in all 14 Docusign-supported languages. Navigator AI extractions are built to support agreements in English-language variants, French, and German only.In November 2024, IAM plans were made available for Enterprise customers specific to departmental use cases.Docusign for Developers: Launched in November of 2024, Docusign for Developers enables partners to build integrations on IAM through a suite of performant and secure application programming interfaces (“APIs”) and software development kits (“SDKs”), create extension apps for IAM, and build automated workflows in Maestro.
Additional IAM launches are categorized into the three steps of the agreement journey, including:
Create:
Docusign + Microsoft Power Automate: Docusign integration with Power Automate allows customers to automate workflows to synchronize agreements, get notifications, and generate personalized agreements.Advanced Web Forms – Document Exclusion Rules and Multi-Recipient Forms: Web Forms streamline data collection and accelerate agreement signing through interactive, mobile-friendly forms that enhance customer experiences. Users can now conditionally display the correct documents within a template based on data collected and support forms with multiple recipients.
Commit:
Identity Wallet for Liveness: Identity Wallet allows customers to easily and securely re-apply stored identity to every agreement. Users can quickly set up Identity Wallet to store their verified identity details while maintaining consistent security.
Manage:
Docusign Navigator Agreement Sets: For contract managers who oversee large volumes of agreements, Navigator agreement sets provide a transformative way for organizations to organize agreements into flexible sets.Party Management in Docusign Navigator: Party Management allows customers to gain a holistic view of their contracts to understand the state of the contractual relationship and obligations by reducing duplicate identification of customers.
Contract Lifecycle Management (“CLM”) Product Releases and Highlights:
AI-Assisted Review for CLM: Docusign AI-Assisted Review for Docusign CLM accelerates contract review, enabling more team members to participate in negotiations without compromising compliance, freeing legal teams to focus on strategic work. This tool, available to U.S. CLM and CLM+ customers, uses generative AI to automate reviews, suggest compliant language, and quickly answer contract-related questions, streamlining the path to signature.
Guidance
The company currently expects the following guidance:
Quarter ending April 30, 2025 (in millions, except percentages):
Total revenue [1]
$745
to
$749
Subscription revenue
$729
to
$733
Billings [2]
$741
to
$751
Non-GAAP gross margin
80.5 %
to
81.5 %
Non-GAAP operating margin
27.0 %
to
28.0 %
Non-GAAP diluted weighted-average shares outstanding
210
to
215
Fiscal year ending January 31, 2026 (in millions, except percentages):
Total revenue [1]
$3,129
to
$3,141
Subscription revenue
$3,062
to
$3,074
Billings [2]
$3,300
to
$3,354
Non-GAAP gross margin
80.5 %
to
81.5 %
Non-GAAP operating margin
27.8 %
to
28.8 %
Non-GAAP diluted weighted-average shares outstanding
210
to
215
[1] Excluding the impact of foreign currency exchange rates on year-over-year guided growth, revenue guidance range would be approximately 0.7% point higher for both the quarter ending April 30, 2025 and the fiscal year ending January 31, 2026.
[2] Excluding the impact of foreign currency exchange rates on year-over-year guided growth, billings guidance range would be approximately 1.0% point higher for both the quarter ending April 30, 2025 and the fiscal year ending January 31, 2026.
A reconciliation of non-GAAP guidance measures to corresponding GAAP guidance measures is not available on a forward-looking basis without unreasonable effort due to the uncertainty regarding, and the potential variability of, expenses that may be incurred in the future. Stock-based compensation-related charges, including employer payroll tax-related items on employee stock transactions, are impacted by many factors, including the timing of employee stock transactions, the future fair market value of our common stock, and our future hiring and retention needs, all of which are difficult to predict and subject to constant change. We have provided a reconciliation of GAAP to non-GAAP financial measures in the financial statement tables for our historical non-GAAP financial results included in this release.
Webcast Conference Call Information
The company will host a conference call on March 13, 2025 at 2:00 p.m. PT (5:00 p.m. ET) to discuss its financial results. A live webcast of the event will be available on the Docusign Investor Relations website at investor.docusign.com. Prepared remarks and the news release with the financial results will also be accessible on Docusign’s website prior to the webcast. A live dial-in will be available domestically at 877-407-0784 or internationally at 201-689-8560. A replay will be available domestically at 844-512-2921 or internationally at 412-317-6671 until midnight (ET) March 27, 2025, using the passcode 13751751.
About Docusign
Docusign brings agreements to life. Nearly 1.7 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and CLM. Learn more at www.docusign.com.
Copyright 2025. Docusign, Inc. is the owner of DOCUSIGN® and all its other marks (www.docusign.com/IP).
Investor Relations:
Docusign Investor Relations
investors@docusign.com
Media Relations:
Docusign Corporate Communications
media@docusign.com
Forward-Looking Statements
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, that are based on our management’s beliefs and assumptions and on information currently available to management, and which statements involve substantial risk and uncertainties. All statements contained in this press release other than statements of historical fact, including statements regarding our future operating results and financial position, our business strategy and plans, market growth and trends, objectives for future operations, and the impact of such assumptions on our financial condition and results of operations are forward-looking statements. Forward-looking statements in this press release also include, among other things, statements under “Guidance” above and any other statements about expected financial metrics, such as revenue, billings, non-GAAP gross margin, non-GAAP operating margin, non-GAAP diluted weighted-average shares outstanding, and non-financial metrics, as well as statements related to our expectations regarding the benefits, rollout and customer demand of the Docusign IAM platform. Forward-looking statements generally relate to future events or our future financial or operating performance. In some cases, you can identify forward-looking statements because they contain words such as “may,” “will,” “should,” “expects,” “plans,” “anticipates,” “could,” “intends,” “target,” “projects,” “contemplates,” “believes,” “estimates,” “predicts,” “potential,” or “continue” or the negative of these words or other similar terms or expressions that concern our expectations, strategy, plans or intentions.
Forward-looking statements contained in this press release include, but are not limited to, statements about: our expectations regarding global macro-economic conditions, including the effects of inflation, volatile interest rates or foreign exchange rates, and market volatility on the global economy; our inability to accurately estimate our market opportunity; our ability to compete effectively in an evolving and competitive market; the impact of any interruptions or delays in performance of our technical infrastructure, or data breaches, cyberattacks or other fraudulent or malicious activity attempting to exploit our technology systems, platform or brand name; our ability to effectively sustain and manage our growth and future expenses and maintain or increase profitability; our ability to attract new customers and retain and expand our existing customer base, including our ability to attract large organizations as users; our ability to scale and update our platform to respond to customers’ needs and rapid technological change, including our ability to successfully incorporate generative artificial intelligence into our existing and future products and to successfully deploy them; our ability to successfully develop, launch and sell Intelligent Agreement Management (“IAM”) solutions; our ability to expand use cases within existing customers and vertical solutions; our ability to expand our operations and increase adoption of our platform internationally; our ability to strengthen and foster our relationships with developers; our ability to retain our direct sales force, customer success team and strategic partnerships around the world; our ability to identify targets for and execute potential acquisitions and to successfully integrate and realize the anticipated benefits of such acquisitions; our ability to maintain, protect and enhance our brand; the sufficiency of our cash, cash equivalents and capital resources to satisfy our liquidity needs; limitations on us due to obligations we have under our credit facility; our ability to realize the anticipated benefits of our stock repurchase program; our failure or the failure of our software to comply with applicable industry standards, laws and regulations; our ability to maintain, protect and enhance our intellectual property; our ability to successfully defend litigation against us; our ability to maintain our corporate culture; our ability to offer high-quality customer support; our ability to hire, retain and motivate qualified personnel, including executive level management; our ability to successfully manage and integrate executive management transitions; uncertainties regarding the impact of general economic and market conditions, including as a result of geopolitical conflict or changes in trade policy; and our ability to maintain proper and effective internal controls.
Additional risks and uncertainties that could affect our financial results are included in the sections titled “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our annual report on Form 10-K for the fiscal year ended January 31, 2024, filed on March 21, 2024, quarterly report on Form 10-Q for the quarter ended October 31, 2024, filed on December 6, 2024 with the Securities and Exchange Commission (the “SEC”), and other filings that we make from time to time with the SEC. The forward-looking statements made in this press release relate only to events as of the date on which such statements are made. We undertake no obligation to update any forward-looking statements after the date of this press release or to conform such statements to actual results or revised expectations, except as required by law.
Non-GAAP Financial Measures and Other Key Metrics
To supplement our consolidated financial statements, which are prepared and presented in accordance with GAAP, we use certain non-GAAP financial measures, as described below, to understand and evaluate our core operating performance. These non-GAAP financial measures, which may be different than similarly titled measures used by other companies, are presented to enhance investors’ overall understanding of our financial performance and should not be considered a substitute for, or superior to, the financial information prepared and presented in accordance with GAAP.
We believe that these non-GAAP financial measures provide useful information about our financial performance, enhance the overall understanding of our past performance and future prospects, and allow for greater transparency with respect to important metrics used by our management for financial and operational decision-making. We present these non-GAAP measures to assist investors in seeing our financial performance using a management view, and because we believe that these measures provide an additional tool for investors to use in comparing our core financial performance over multiple periods with other companies in our industry. However, these non-GAAP measures are not intended to be considered in isolation from, a substitute for, or superior to our GAAP results.
Non-GAAP gross profit, non-GAAP gross margin, non-GAAP operating expenses, non-GAAP income from operations, non-GAAP operating margin, non-GAAP net income and non-GAAP net income per share: We define these non-GAAP financial measures as the respective GAAP measures, excluding expenses related to stock-based compensation, employer payroll tax on employee stock transactions, amortization of acquisition-related intangibles, amortization of debt discount and issuance costs, acquisition-related expenses, fair value adjustments to strategic investments, lease-related impairment and lease-related charges, restructuring and other related charges, as these costs are not reflective of ongoing operations and, as applicable, other special items. The amount of employer payroll tax-related items on employee stock transactions is dependent on our stock price and other factors that are beyond our control and do not correlate to the operation of the business. When evaluating the performance of our business and making operating plans, we do not consider these items (for example, when considering the impact of equity award grants, we place a greater emphasis on overall stockholder dilution rather than the accounting charges associated with such grants). We believe it is useful to exclude these expenses in order to better understand the long-term performance of our core business and to facilitate comparison of our results to those of peer companies and over multiple periods. In addition to these exclusions, we subtract an assumed provision for income taxes to calculate non-GAAP net income. We utilize a fixed long-term projected tax rate in our computation of the non-GAAP income tax provision to provide better consistency across the reporting periods. For each of the years ended January 31, 2025 and 2024, we have determined the projected non-GAAP tax rate to be 20%.
Free cash flow: We define free cash flow as net cash provided by operating activities less purchases of property and equipment. We believe free cash flow is an important liquidity measure of the cash that is available (if any), after purchases of property and equipment, for operational expenses, investment in our business, and to make acquisitions. Free cash flow is useful to investors as a liquidity measure because it measures our ability to generate or use cash in excess of our capital investments in property and equipment. Once our business needs and obligations are met, cash can be used to maintain a strong balance sheet and invest in future growth.
Billings: We define billings as total revenues plus the change in our contract liabilities and refund liability less contract assets and unbilled accounts receivable in a given period. Billings reflects sales to new customers plus subscription renewals and additional sales to existing customers. Only amounts invoiced to a customer in a given period are included in billings. We believe billings can be used to measure our periodic performance, when taking into consideration the timing aspects of customer renewals, which represents a large component of our business. Given that most of our customers pay in annual installments one year in advance, but we typically recognize a majority of the related revenue ratably over time, we use billings to measure and monitor our ability to provide our business with the working capital generated by upfront payments from our customers.
For a reconciliation of these non-GAAP financial measures to the most directly comparable GAAP financial measure, please see “Reconciliation of GAAP to Non-GAAP Financial Measures” below.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(Unaudited)
Three Months Ended
January 31,
Year Ended
January 31,
(in thousands, except per share data)
2025
2024
2025
2024
Revenue:
Subscription
$ 757,767
$ 695,682
$ 2,901,309
$ 2,686,708
Professional services and other
18,485
16,704
75,430
75,174
Total revenue
776,252
712,386
2,976,739
2,761,882
Cost of revenue:
Subscription
138,884
120,551
532,445
459,905
Professional services and other
21,327
27,356
89,214
112,716
Total cost of revenue
160,211
147,907
621,659
572,621
Gross profit
616,041
564,479
2,355,080
2,189,261
Operating expenses:
Sales and marketing
301,288
300,221
1,160,993
1,168,137
Research and development
155,463
151,524
588,455
539,488
General and administrative
98,821
102,711
375,983
419,621
Restructuring and other related charges
—
88
29,721
30,381
Total operating expenses
555,572
554,544
2,155,152
2,157,627
Income from operations
60,469
9,935
199,928
31,634
Interest expense
(400)
(1,709)
(1,550)
(6,844)
Interest income and other income, net
7,818
21,516
49,563
68,889
Income before provision for (benefit from) income taxes
67,887
29,742
247,941
93,679
Provision for (benefit from) income taxes
(15,604)
2,501
(819,944)
19,699
Net income
$ 83,491
$ 27,241
$ 1,067,885
$ 73,980
Net income per share attributable to common stockholders:
Basic
$ 0.41
$ 0.13
$ 5.23
$ 0.36
Diluted
$ 0.39
$ 0.13
$ 5.08
$ 0.36
Weighted-average shares used in computing net income per share:
Basic
203,299
205,514
204,329
204,070
Diluted
214,507
209,581
210,339
208,950
Stock-based compensation expense included in costs and expenses:
Cost of revenue—subscription
$ 13,712
$ 13,517
$ 58,348
$ 51,660
Cost of revenue—professional services and other
4,174
6,977
18,639
28,336
Sales and marketing
48,213
53,251
202,609
203,855
Research and development
53,422
54,753
204,238
184,211
General and administrative
30,426
32,502
121,665
143,773
Restructuring and other related charges
—
16
4,836
5,012
CONDENSED CONSOLIDATED BALANCE SHEETS
(Unaudited)
(in thousands)
January 31,
2025
January 31,
2024
Assets
Current assets
Cash and cash equivalents
$ 648,623
$ 797,060
Investments—current
314,924
248,402
Accounts receivable, net
429,582
439,299
Contract assets—current
13,764
15,922
Prepaid expenses and other current assets
82,368
66,984
Total current assets
1,489,261
1,567,667
Investments—noncurrent
134,105
121,977
Property and equipment, net
299,370
245,173
Operating lease right-of-use assets
109,630
123,188
Goodwill
454,477
353,138
Intangible assets, net
76,388
50,905
Deferred contract acquisition costs—noncurrent
467,201
409,627
Deferred tax assets—noncurrent
840,470
2,031
Other assets—noncurrent
141,803
97,584
Total assets
$ 4,012,705
$ 2,971,290
Liabilities and Equity
Current liabilities
Accounts payable
$ 30,697
$ 19,029
Accrued expenses and other current liabilities
99,579
104,037
Accrued compensation
227,115
195,266
Contract liabilities—current
1,455,442
1,320,059
Operating lease liabilities—current
19,077
22,230
Total current liabilities
1,831,910
1,660,621
Contract liabilities—noncurrent
21,523
21,980
Operating lease liabilities—noncurrent
105,350
120,823
Deferred tax liability—noncurrent
20,596
16,795
Other liabilities—noncurrent
30,634
21,332
Total liabilities
2,010,013
1,841,551
Stockholders’ equity
Common stock
20
21
Treasury stock
(2,871)
(2,164)
Additional paid-in capital
3,321,242
2,821,461
Accumulated other comprehensive loss
(28,376)
(19,360)
Accumulated deficit
(1,287,323)
(1,670,219)
Total stockholders’ equity
2,002,692
1,129,739
Total liabilities and equity
$ 4,012,705
$ 2,971,290
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited)
Three Months Ended
January 31,
Year Ended
January 31,
(in thousands)
2025
2024
2025
2024
Cash flows from operating activities:
Net income
$ 83,491
$ 27,241
$ 1,067,885
$ 73,980
Adjustments to reconcile net income to net cash provided by operating activities
Depreciation and amortization
28,707
23,633
107,804
95,062
Amortization of deferred contract acquisition and fulfillment costs
64,486
52,382
237,217
200,163
Amortization of debt discount and transaction costs
139
1,027
554
4,749
Non-cash operating lease costs
4,602
4,811
19,065
21,310
Stock-based compensation expense
149,947
161,016
610,335
616,847
Deferred income taxes
(22,103)
(973)
(839,989)
6,292
Other
(361)
(551)
6,111
(1,904)
Changes in operating assets and liabilities
Accounts receivable
(128,616)
(81,221)
2,075
71,681
Prepaid expenses and other current assets
(9,334)
7,300
(17,634)
(657)
Deferred contract acquisition and fulfillment costs
(87,618)
(78,649)
(302,166)
(255,159)
Other assets
(5,884)
(1,413)
(22,002)
(15,432)
Accounts payable
9,152
4,263
7,638
(4,826)
Accrued expenses and other liabilities
10,081
4,101
2,935
6,473
Accrued compensation
70,364
38,347
29,236
33,979
Contract liabilities
146,285
115,371
129,854
152,247
Operating lease liabilities
(5,426)
(5,987)
(21,646)
(25,279)
Net cash provided by operating activities
307,912
270,698
1,017,272
979,526
Cash flows from investing activities:
Cash paid for acquisition, net of acquired cash
—
—
(143,611)
—
Purchases of marketable securities
(77,699)
(132,875)
(411,236)
(336,221)
Maturities of marketable securities
74,500
222,352
340,334
473,869
Purchases of strategic and other investments
(750)
(125)
(1,375)
(645)
Purchases of property and equipment
(28,342)
(22,114)
(96,988)
(92,391)
Net cash provided by (used in) by investing activities
(32,291)
67,238
(312,876)
44,612
Cash flows from financing activities:
Repayments of convertible senior notes
—
(689,896)
—
(726,979)
Repurchases of common stock
(161,725)
—
(683,528)
(145,515)
Settlement of capped calls, net of related costs
—
—
—
23,688
Payment of tax withholding obligation on net RSU settlement and ESPP purchase
(81,148)
(45,922)
(213,282)
(144,218)
Proceeds from exercise of stock options
11,359
784
22,705
13,991
Proceeds from employee stock purchase plan
—
—
35,314
32,994
Net cash used in financing activities
(231,514)
(735,034)
(838,791)
(946,039)
Effect of foreign exchange on cash, cash equivalents and restricted cash
(5,311)
5,096
(7,550)
199
Net increase (decrease) in cash, cash equivalents and restricted cash
38,796
(392,002)
(141,945)
78,298
Cash, cash equivalents and restricted cash at beginning of period (1)
620,758
1,193,501
801,499
723,201
Cash, cash equivalents and restricted cash at end of period (1)
$ 659,554
$ 801,499
$ 659,554
$ 801,499
(1) Cash, cash equivalents and restricted cash included restricted cash of $10.9 million and $4.4 million as of January 31, 2025 and January 31, 2024.
RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES
(Unaudited)
Reconciliation of gross profit (loss) and gross margin:
Three Months Ended
January 31,
Year Ended January 31,
(in thousands)
2025
2024
2025
2024
GAAP gross profit
$ 616,041
$ 564,479
$ 2,355,080
$ 2,189,261
Add: Stock-based compensation
17,886
20,494
76,987
79,996
Add: Amortization of acquisition-related intangibles
3,564
2,070
12,267
8,857
Add: Employer payroll tax on employee stock transactions
1,176
337
3,909
2,262
Add: Lease-related impairment and lease-related charges
—
—
—
721
Non-GAAP gross profit
$ 638,667
$ 587,380
$ 2,448,243
$ 2,281,097
GAAP gross margin
79.4 %
79.2 %
79.1 %
79.3 %
Non-GAAP adjustments
2.9 %
3.3 %
3.1 %
3.3 %
Non-GAAP gross margin
82.3 %
82.5 %
82.2 %
82.6 %
GAAP subscription gross profit
$ 618,883
$ 575,131
$ 2,368,864
$ 2,226,803
Add: Stock-based compensation
13,712
13,517
58,348
51,660
Add: Amortization of acquisition-related intangibles
3,564
2,070
12,267
8,857
Add: Employer payroll tax on employee stock transactions
921
232
2,882
1,464
Add: Lease-related impairment and lease-related charges
—
—
—
505
Non-GAAP subscription gross profit
$ 637,080
$ 590,950
$ 2,442,361
$ 2,289,289
GAAP subscription gross margin
81.7 %
82.7 %
81.6 %
82.9 %
Non-GAAP adjustments
2.4 %
2.2 %
2.6 %
2.3 %
Non-GAAP subscription gross margin
84.1 %
84.9 %
84.2 %
85.2 %
GAAP professional services and other gross loss
$ (2,842)
$ (10,652)
$ (13,784)
$ (37,542)
Add: Stock-based compensation
4,174
6,977
18,639
28,336
Add: Employer payroll tax on employee stock transactions
255
105
1,027
798
Add: Lease-related impairment and lease-related charges
—
—
—
216
Non-GAAP professional services and other gross income (loss)
$ 1,587
$ (3,570)
$ 5,882
$ (8,192)
GAAP professional services and other gross margin
(15.4) %
(63.8) %
(18.3) %
(49.9) %
Non-GAAP adjustments
24.0 %
42.4 %
26.1 %
39.0 %
Non-GAAP professional services and other gross margin
8.6 %
(21.4) %
7.8 %
(10.9) %
Reconciliation of operating expenses:
Three Months Ended
January 31,
Year Ended
January 31,
(in thousands)
2025
2024
2025
2024
GAAP sales and marketing
$ 301,288
$ 300,221
$ 1,160,993
$ 1,168,137
Less: Stock-based compensation
(48,213)
(53,251)
(202,609)
(203,855)
Less: Amortization of acquisition-related intangibles
(3,354)
(2,631)
(12,450)
(10,518)
Less: Employer payroll tax on employee stock transactions
(2,242)
(1,104)
(7,593)
(5,049)
Less: Lease-related impairment and lease-related charges
—
—
—
(2,171)
Non-GAAP sales and marketing
$ 247,479
$ 243,235
$ 938,341
$ 946,544
GAAP sales and marketing as a percentage of revenue
38.8 %
42.1 %
39.0 %
42.3 %
Non-GAAP sales and marketing as a percentage of revenue
31.9 %
34.2 %
31.5 %
34.3 %
GAAP research and development
$ 155,463
$ 151,524
$ 588,455
$ 539,488
Less: Stock-based compensation
(53,422)
(54,753)
(204,238)
(184,211)
Less: Employer payroll tax on employee stock transactions
(1,421)
(605)
(7,013)
(4,276)
Less: Lease-related impairment and lease-related charges
—
—
—
(873)
Non-GAAP research and development
$ 100,620
$ 96,166
$ 377,204
$ 350,128
GAAP research and development as a percentage of revenue
20.0 %
21.3 %
19.8 %
19.5 %
Non-GAAP research and development as a percentage of revenue
13.0 %
13.5 %
12.7 %
12.7 %
GAAP general and administrative
$ 98,821
$ 102,711
$ 375,983
$ 419,621
Less: Stock-based compensation
(30,426)
(32,502)
(121,665)
(143,773)
Less: Employer payroll tax on employee stock transactions
(1,504)
(554)
(3,278)
(2,095)
Less: Acquisition-related expenses
—
—
(4,340)
—
Less: Lease-related impairment and lease-related charges
—
—
—
(695)
Non-GAAP general and administrative
$ 66,891
$ 69,655
$ 246,700
$ 273,058
GAAP general and administrative as a percentage of revenue
12.8 %
14.5 %
12.4 %
15.2 %
Non-GAAP general and administrative as a percentage of revenue
8.6 %
9.8 %
8.2 %
9.8 %
Reconciliation of income from operations and operating margin:
Three Months Ended
January 31,
Year Ended
January 31,
(in thousands)
2025
2024
2025
2024
GAAP income from operations
$ 60,469
$ 9,935
$ 199,928
$ 31,634
Add: Stock-based compensation
149,947
161,000
605,499
611,835
Add: Amortization of acquisition-related intangibles
6,918
4,701
24,717
19,375
Add: Employer payroll tax on employee stock transactions
6,343
2,600
21,793
13,682
Add: Acquisition-related expenses
—
—
4,340
—
Add: Restructuring and other related charges
—
88
29,721
30,381
Add: Lease-related impairment and lease-related charges
—
—
—
4,460
Non-GAAP income from operations
$ 223,677
$ 178,324
$ 885,998
$ 711,367
GAAP operating margin
7.8 %
1.4 %
6.7 %
1.1 %
Non-GAAP adjustments
21.0 %
23.6 %
23.1 %
24.7 %
Non-GAAP operating margin
28.8 %
25.0 %
29.8 %
25.8 %
Reconciliation of net income and net income per share, basic and diluted:
Three Months Ended
January 31,
Year Ended
January 31,
(in thousands, except per share data)
2025
2024
2025
2024
GAAP net income
$ 83,491
$ 27,241
$ 1,067,885
$ 73,980
Add: Stock-based compensation
149,947
161,000
605,499
611,835
Add: Amortization of acquisition-related intangibles
6,918
4,701
24,717
19,375
Add: Employer payroll tax on employee stock transactions
6,343
2,600
21,793
13,682
Add: Acquisition-related expenses
—
—
4,340
—
Add: Restructuring and other related charges
—
88
29,721
30,381
Add: Amortization of debt discount and issuance costs
—
1,027
—
5,175
Add: Fair value adjustments to strategic investments
—
(98)
—
22
Add: Lease-related impairment and lease-related charges
—
—
—
4,460
Add: Income tax and other tax adjustments
(61,823)
(37,311)
(1,006,746)
(136,023)
Non-GAAP net income
$ 184,876
$ 159,248
$ 747,209
$ 622,887
Numerator:
Non-GAAP net income
$ 184,876
$ 159,248
$ 747,209
$ 622,887
Add: Interest expense on convertible senior notes
—
—
—
425
Non-GAAP net income attributable to common stockholders, diluted
$ 184,876
$ 159,248
$ 747,209
$ 623,312
Denominator:
Weighted-average common shares outstanding, basic
203,299
205,514
204,329
204,070
Effect of dilutive securities
11,208
4,067
6,010
4,880
Non-GAAP weighted-average common shares outstanding, diluted
214,507
209,581
210,339
208,950
GAAP net income per share, basic
$ 0.41
$ 0.13
$ 5.23
$ 0.36
GAAP net income per share, diluted
$ 0.39
$ 0.13
$ 5.08
$ 0.36
Non-GAAP net income per share, basic
$ 0.91
$ 0.77
$ 3.66
$ 3.05
Non-GAAP net income per share, diluted
$ 0.86
$ 0.76
$ 3.55
$ 2.98
Computation of free cash flow:
Three Months Ended
January 31,
Year Ended
January 31,
(in thousands)
2025
2024
2025
2024
Net cash provided by operating activities
$ 307,912
$ 270,698
$ 1,017,272
$ 979,526
Less: Purchases of property and equipment
(28,342)
(22,114)
(96,988)
(92,391)
Non-GAAP free cash flow
279,570
248,584
920,284
887,135
Net cash provided by (used in) by investing activities
(32,291)
67,238
(312,876)
44,612
Net cash used in financing activities
$ (231,514)
$ (735,034)
$ (838,791)
$ (946,039)
Computation of billings:
Three Months Ended
January 31,
Year Ended
January 31,
(in thousands)
2025
2024
2025
2024
Revenue
$ 776,252
$ 712,386
$ 2,976,739
$ 2,761,882
Add: Contract liabilities and refund liability, end of period
1,479,266
1,343,792
1,479,266
1,343,792
Less: Contract liabilities and refund liability, beginning of period
(1,332,828)
(1,228,174)
(1,343,792)
(1,191,269)
Add: Contract assets and unbilled accounts receivable, beginning of period
18,341
25,253
20,189
16,615
Less: Contract assets and unbilled accounts receivable, end of period
(17,825)
(20,189)
(17,825)
(20,189)
Add: Contract assets and unbilled accounts receivable contributed by acquisitions
—
—
53
—
Less: Contract liabilities and refund liability contributed by acquisitions
—
—
(5,071)
—
Non-GAAP billings
$ 923,206
$ 833,068
$ 3,109,559
$ 2,910,831
View original content:https://www.prnewswire.com/news-releases/docusign-announces-fourth-quarter-and-fiscal-year-2025-financial-results-302401225.html
SOURCE Docusign, Inc.
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Technology
NUHS, SINGTEL AND ERICSSON EXPAND PARTNERSHIP TO ADVANCE NEXT-GENERATION CONNECTED HEALTHCARE
Published
23 minutes agoon
November 4, 2026By
Extended collaboration will accelerate research and development in advanced connectivity and emerging 5G Advanced & future 6G technologies for Healthcare of the Future.
SINGAPORE, Nov. 3, 2026 /PRNewswire/ — The National University Health System (NUHS), Singtel and Ericsson today signed a Memorandum of Understanding (MOU), reinforcing their commitment to a strategic partnership to advance connected healthcare, 5G-Advanced and 6G technology, as well as connected intelligence.
The collaboration will focus on research and development, harnessing successive generations of telecommunications and artificial intelligence technology to deliver deployable healthcare applications. NUHS will provide clinical, academic and research leadership; Ericsson will contribute expertise in mobile network technologies, network architecture and future 6G research; and Singtel will contribute expertise in advanced network deployment and services.
As part of the collaboration, Singtel and Ericsson will be founding partners of NUHS’ newly established National University XG AI Centre (NXAC), which will serve as a platform for developing and translating network-enabled healthcare applications.
NXAC will bring together healthcare, telecommunications and technology expertise. The name “XG” reflects the Centre’s longer-term ambition to span successive generations of network technology, from 5G today towards 6G and beyond.
NXAC will be the world’s first 6G AI centre dedicated to healthcare, as well as Singapore’s first translational research and development centre, which aims to serve the global healthcare community. It will provide a platform for industry experts and healthcare professionals to co-develop and validate applications using next-generation network infrastructure and AI technologies.
Professor Yeoh Khay Guan, Chief Executive, NUHS, said: “Our interest in advanced networks and AI lies in what they can do for our patients across our 14 entities, and the healthcare professionals who care for them. By bringing together clinical and industry expertise, we hope to harness future generations of telecommunications technology into practical healthcare applications. These range from autonomous mobile robots supporting hospital logistics and patient care, to connected mobile devices that extend care into the home, AI-enabled intelligent fabric for the healthcare industry, and human augmentation for advanced surgeries.”
Growing R&D capabilities as a testbed for healthcare solutions
NXAC will support the translation of emerging technologies from research into real-world healthcare use. As a testbed, it will enable its team and industry partners to work alongside clinicians, nurses and operations teams to develop and evaluate technologies in a working hospital environment.
The collaboration will grow capabilities at the intersection of healthcare, telecommunications, AI and robotics. This will include joint training programmes, fellowships, internships and clinician-engineer collaborations, bringing healthcare and technology expertise closer. Additionally, the partners intend to jointly pursue public research and innovation funding, including the establishment of a corporate laboratory or equivalent industry-public research programme hosted by NUHS and undertaken through NXAC.
Mr Ng Tian Chong, Chief Executive Officer, Singtel Singapore, said: “As Singapore prepares for a rapidly ageing population and increasingly complex healthcare needs, we have an opportunity to fundamentally rethink how care is delivered with technology. Singtel is proud to bring our advanced network and digital capabilities to help realise NUHS’ vision of an intelligent, trusted and borderless healthcare system – one that empowers healthcare professionals and enables more Singaporeans to live longer, healthier and more fulfilling lives.”
Mr Daniel Ode, Head of Ericsson Singapore, Brunei and Philippines and Global Customer Unit Singtel, said: “Next-generation healthcare applications such as robotic surgery, holomedicine, and remote monitoring demand deterministic network performance that cannot be compromised. Through NXAC, Ericsson is proud to partner with Singtel and NUHS, contributing our global R&D and advanced network capabilities to translate innovation into clinical practice. By elevating clinical care standards and augmenting frontline clinical teams, we are further reinforcing Singapore’s global leadership as the benchmark for the AI-native hospital.”
Driving better outcomes for patients and hospitals
Through NXAC, NUHS aims to enable a future for proactive, personalised and continuous care, extending from the hospital into patients’ homes and communities. Connected wearables could support continuous monitoring and preventive care beyond the hospital, while ambient AI and contactless sensing could help care teams better understand patients’ conditions and identify potential risks.
Within hospitals, autonomous robotics could support logistics, medication delivery and patient support, while spatial intelligence and smarter facilities could improve the way hospitals manage their people, assets and infrastructure. Extended-reality technologies could also support robot-assisted surgery, holographic guidance, clinical training and remote specialist collaboration.
Together, these capabilities point towards a healthcare environment where technology works increasingly in the background to support clinical teams, make hospital operations more responsive, and maintain continuity of care across different settings.
Key innovation initiatives supported by next-gen connectivity
NXAC plans to spearhead initiatives built on the potential of emerging technologies, first supported by 5G and 5G-Advanced capabilities, with the programme designed to evolve towards early 6G.
Areas of development include:
Ambient AI healthcare: Supporting clinical workflows, contactless monitoring and earlier risk detection.Spatial intelligence and sensing: Developing real-time location and sensing capabilities to improve visibility of people, assets and hospital activities.Simulation-to-real-world development: Training and testing physical and AI-enabled systems in simulated hospital environments before real-world deployment.Autonomous healthcare facilities: Using AI, digital twins and predictive technologies to improve facilities management, reliability and sustainability.Connected devices and wearables: Connecting medical devices and wearables to support hospital operations and care beyond the hospital, including hospital-at-home and remote rehabilitation.Autonomous medical robotics: Exploring the use of autonomous robots for hospital logistics, medication delivery and patient support.Medical extended reality: Advancing applications for clinical education, remote specialist collaboration and surgical support.
Note to editors
The NUHS-Singtel-Ericsson MOU builds on five years of collaboration between them in exploring advanced connectivity for healthcare. Beginning with 5G infrastructure in 2021, the partnership expanded to the deployment of an indoor 5G network at NUH in 2022, covering 10 operating theatres and three inpatient wards when fully commissioned in November 2023.
In February this year, NUHS also formed a strategic partnership with the Global System for Mobile Communications Association (GSMA) GSMA Foundry, under which NUHS serves as the first global healthcare sandbox for the telecommunications industry. NXAC will serve as the global healthcare test-bed sandbox for over-the-horizon technology, that may be co-developed and validated here in NUHS.
Key terms
National University XG AI Centre (NXAC)
A translational R&D centre and testbed for developing and evaluating network-enabled healthcare applications.
XG
A reference to successive generations of network technology, from 5G today towards 6G and beyond.
5G-Advanced
The evolving generation of 5G capabilities that will support the programme before it progresses towards early 6G.
Connected healthcare
Healthcare applications enabled by connectivity linking devices, systems, care teams and settings.
Ambient AI healthcare
Applications supporting clinical workflows, contactless monitoring and earlier risk detection.
Spatial intelligence and sensing
Real-time location and sensing capabilities to improve visibility of people, assets and hospital activities.
Medical extended reality
Applications supporting clinical education, remote specialist collaboration and surgical support.
About the National University Health System (NUHS)
The National University Health System (NUHS) aims to transform how illness is prevented and managed by discovering causes of disease, development of more effective treatments through collaborative multidisciplinary research and clinical trials, and creation of better technologies and care delivery systems in partnership with others who share the same values and vision.
Institutions in the NUHS Group include the National University Hospital, Ng Teng Fong General Hospital, Jurong Community Hospital, Alexandra Hospital and the upcoming Tengah General and Community Hospital; three National Specialty Centres – National University Cancer Institute, Singapore (NCIS), National University Heart Centre, Singapore (NUHCS) and National University Centre for Oral Health, Singapore (NUCOHS); the National University Polyclinics (NUP); Jurong Medical Centre; and three NUS health sciences schools – NUS Yong Loo Lin School of Medicine (including the Alice Lee Centre for Nursing Studies), NUS Faculty of Dentistry and NUS Saw Swee Hock School of Public Health.
With member institutions under a common governance structure, NUHS creates synergies for the advancement of health by integrating patient care, health science education and biomedical research. As a Regional Health System, NUHS works closely with health and social care partners across Singapore to develop and implement programmes that contribute to a healthy and engaged population in the Western part of Singapore.
For more information, please visit www.nuhs.edu.sg.
About Singtel Group
Singtel Group is a leading Asia-based connectivity, digital infrastructure and services company with businesses and strategic investments globally that serve consumers, enterprises and governments.
The Group’s telecoms businesses include Singtel Singapore, Optus and regional associates Airtel, AIS, Globe and Telkomsel. Together, they give Singtel a significant footprint across Asia, Australia and Africa, reaching over 839 million mobile customers in 20 countries.
Its digital infrastructure business includes regional data centre arm, Nxera, and a joint investment with KKR in STTGDC. Digital services arm, NCS, complements this infrastructure with enterprise technology and AI solutions, while sovereign AI cloud RE:AI brings together Singtel’s AI capabilities.
As it powers the digital and AI economy, Singtel is dedicated to driving innovation and transformation to create new and exciting customer experiences, support enterprises in their digital transformation and shape a more sustainable, digital future.
About Ericsson
Ericsson’s high-performing, programmable networks provide connectivity for billions of people every day. For 150 years, we’ve been pioneers in creating technology for communication. We offer mobile communication and connectivity solutions for service providers and enterprises. Together with our customers and partners, we make the digital world of tomorrow a reality.
View original content to download multimedia:https://www.prnewswire.com/news-releases/nuhs-singtel-and-ericsson-expand-partnership-to-advance-next-generation-connected-healthcare-302929007.html
SOURCE National University Health System (NUHS)
Technology
BIT Group and Techtanium Sign MOU to Advance Tokenized Assets and Institutional Digital Finance
Published
23 minutes agoon
November 4, 2026By
The strategic partnership pairs Techtanium’s Digital Finance OS (DFOS) and banking technology with BIT Group’s on-chain financial infrastructure to establish a pathway connecting existing financial systems with tokenized assets and institutional liquidity.
SINGAPORE, Nov. 4, 2026 /PRNewswire/ — BIT Group, a digital asset financial infrastructure group, and Techtanium, a Singapore-based global fintech company, signed a strategic Memorandum of Understanding (MOU) to explore new opportunities for banks and financial institutions in tokenized finance. The MOU was signed by Eva Meng, Head of Matrixdock, on behalf of BIT Group, and Dai Ke, CEO of Techtanium.
By combining BIT Group’s tokenization, institutional custody and liquidity infrastructure with Techtanium’s digital finance platform and banking capabilities, the partnership aims to help banks access new asset classes, develop innovative financial products and explore new business models while building on their existing banking infrastructure.
Bridging banking infrastructure and on-chain financial services
As financial institutions explore tokenized assets and digital finance, the requirements extend beyond issuing digital assets. Institutions must also consider how these assets are safeguarded, managed, traded, and financed throughout their lifecycle while operating within institutional-grade standards for compliance, risk management, governance, security, and operational oversight.
The partnership brings together the complementary strengths of BIT Group and Techtanium:
Techtanium – Digital Finance Platform
Techtanium brings its Digital Finance OS (DFOS), a unified and modular platform designed to support banks’ evolution from traditional banking to next-generation digital finance. Combining Unified Core, Super Gateway, tokenization and end-to-end business orchestration capabilities, DFOS enables banks to develop, distribute and operate financial products and services across traditional and tokenized finance.
Beyond connectivity, the platform supports the underlying banking processes, including accounts, payments, settlement and ongoing operations, while enabling access to emerging digital asset ecosystems. This helps financial institutions expand their product portfolios, develop new customer offerings and explore new business models built on their established banking capabilities.
BIT Group – On-Chain Financial Infrastructure
BIT Group brings an established digital asset financial infrastructure ecosystem spanning asset tokenization, institutional custody, trading, liquidity, financing, and asset management. These capabilities are underpinned by BIT Group’s experience serving institutional clients, alongside its compliance, risk management, and operational frameworks. Within the BIT Group ecosystem, two specialized businesses contribute directly to the partnership:
Matrixdock, BIT’s real-world asset (RWA) tokenization platform established in 2023, brings proven experience in asset tokenization, reserve management, and on-chain settlement. Matrixdock’s institutional-grade offerings include tokenized gold (XAUm), tokenized silver (XAGm), and tokenized short-term U.S. Treasuries (STBT), supported by transparent and verifiable structures. Its precious metal products are further differentiated by established custody infrastructure in Asia and physical redemption capabilities. Availability is subject to applicable eligibility and jurisdictional restrictions.Cactus Custody, BIT Group’s institutional digital asset custody business, provides institutional custody infrastructure, multi-party computation (MPC) and off-exchange settlement solutions. Relevant BIT Group entities hold a Hong Kong TCSP licence and membership in the VQF Self-Regulatory Organization in Switzerland.
Developing institutional solutions and market opportunities
The partnership aims to help banks expand their financial offerings, from accessing tokenized assets and institutional liquidity to exploring bank-issued products, such as tokenized deposits. These opportunities could enable new services and business models while building on existing banking infrastructure, without necessarily replacing core systems, and maintaining banking-grade controls for compliance, risk management, security and operational controls.
Under the MOU, BIT Group and Techtanium intend to collaborate on joint go-to-market initiatives, solution development, and engagement with banks and financial institutions. Initial work will focus on identifying practical use cases and evaluating integration approaches. Specific initiatives and commercial arrangements will be agreed as the collaboration progresses.
Leadership perspectives
Dai Ke, CEO of Techtanium, said: “Tokenized finance is not simply about introducing new asset classes; it is about integrating digital assets and services into the way banks operate and serve customers. With our unified digital finance platform, banks can build on their existing capabilities and connect more easily with tokenization and institutional custody ecosystems, without necessarily replacing their core systems. Together with BIT Group, we aim to help banks pursue these opportunities and develop new business models that could shape the future of financial services.”
John Ge, Co-Founder and CEO of BIT Group, said: “Bringing traditional financial assets on-chain is just the beginning. For tokenized assets to operate at an institutional level, assets must also be securely held, actively managed, and supported by the infrastructure for trading, liquidity, and utility. BIT Group brings together these capabilities across the digital asset lifecycle. Through our partnership with Techtanium, we aim to connect this infrastructure with established banking systems and jointly develop new opportunities for financial institutions.”
About BIT Group
Founded in 2019, BIT (formerly Matrixport) is an integrity-driven global digital asset financial services group. Headquartered in Singapore with offices across seven countries and regions worldwide, the Group bridges traditional finance and digital asset markets through robust governance, advanced technological capabilities, and compliant operations. BIT provides institutional and professional investors worldwide with a comprehensive suite of digital asset services, spanning trading, custody, asset management, liquidity, and financing solutions, while facilitating the onboarding and adoption of Real World Assets (RWAs). Its entities hold licenses, registrations and other regulatory statuses across Singapore, Hong Kong, Switzerland, the United Kingdom, the United States, and Bhutan, subject to the scope of each applicable permission—including a Major Payment Institution (MPI) license in Singapore and FINMA authorisation as a manager of collective assets in Switzerland.
Website: https://www.bit.com/
About Techtanium
Techtanium is a Singapore-headquartered global fintech company advancing next-generation digital finance. Building on its holding group’s more than 40 years of banking technology expertise, Techtanium delivers its Digital Finance OS (DFOS), including Unified Core and Super Gateway, alongside solutions spanning core banking, lending, payments and other digital banking services. Its unified and modular approach helps financial institutions modernize existing operations, connect with emerging digital asset ecosystems and pursue new financial products and business models. Techtanium is also developing AI-powered financial services and agentic commerce, including agent-to-agent interaction, orchestration and transaction capabilities, to support new forms of AI-driven commerce. Techtanium has offices in Singapore, Dubai, Oman, Kuala Lumpur, Bangkok and Shenzhen.
Website: https://www.techtanium.com
View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/bit-group-and-techtanium-sign-mou-to-advance-tokenized-assets-and-institutional-digital-finance-302927662.html
SOURCE BIT Group
Technology
IgniteTech Brings AI That Fixes, Tests and Ships Around the Clock to Enterprise Software
Published
23 minutes agoon
November 4, 2026By
Not an AI assistant. AI that takes the bug report, fixes it, tests it, ships it and tells the customer it is done, inside guardrails built on decades of software experience.
LONDON, Nov. 4, 2026 /CNW/ — IgniteTech, the AI-first enterprise software company, today detailed how it is bringing AI-run software development to enterprise customers, changing the relationship people have with their software. AI does not just assist developers. Working around the clock, it takes a customer’s bug report, finds and fixes the cause, tests the fix, deploys the update and tells the customer it is done, all automatically and within guardrails the company has spent years building. CEO Eric Vaughan will present it today at the Financial Times Future of AI Summit in London.
“When software breaks, you wait,” said Vaughan, who also leads Khoros and GFI Software. “You report the problem, and you are told it is in the backlog, the line of fixes waiting their turn. Backlog is a word this industry invented as a defense. This is the new age of software. If you report something broken today, it should be fixed by tomorrow morning.”
Khoros will bring this approach to its Aurora AI and Iris® AI platforms first, so community and social media customers can report a problem or ask for a feature and see it built into the shared product.
Every step is checked. Before writing a fix, the system interviews the person who reported the problem until it understands it, then reproduces the problem itself. A fix goes live only after passing automated tests, and the system then repeats the customer’s original steps on the live product to confirm it works before notifying them that the issue has been resolved. Feature requests follow the same path.
Two internal IgniteTech systems, used daily by dozens of employees, already fix and improve themselves this way: KnowledgeWell, an internal knowledge base, and Anvil, an account management system for one of the company’s largest product programs.
Vaughan, a software developer by background, wrote both systems himself in under two months, on purpose. “You cannot hand a change this size to an organization as a slide deck,” he said. “I needed to set the table: prove it in real production software, then build the harness that makes it repeatable. It is not my project anymore. It is how we build.”
In early September, Vaughan spent four days on a Texas jury with his phone off. While he was out, Anvil kept fixing and improving itself, shipping four releases and seventeen changes requested by five colleagues.
That harness is what IgniteTech is taking across its portfolio. The obvious question is what keeps software that builds itself from drifting away from what it was meant to do. IgniteTech’s answer is guardrails. Every product has a clear blueprint of its purpose and where it is headed, and every request is checked against that blueprint before anything is built. Requests that fit become features for every customer, and those that don’t fit go to a person to decide. Each product stays one product for every customer, with no custom versions to maintain. People still control logins and access, payments, deleting data and anything sent outside the company.
“The guardrails are the product,” said Vaughan. “Anyone can let AI write code. The hard part is the harness that decides what gets built, proves it works and keeps the product true to what it is for. We spent nearly four years building it on top of decades of building enterprise software the hard way.”
“People have experienced software the same way for decades: roadmaps measured in quarters and bugs that age in a backlog,” said Vaughan. “Anthropic and OpenAI have shown that AI can write most of their own code. We are bringing that to enterprise software, where customers feel it: software that works around the clock, fixes the reason a bug happened and not just the bug, and builds what you ask for. Five years from now, maybe sooner, people will expect all software to behave this way. We are at the front of it.”
IgniteTech says the approach is still in the early phase. It does not always build a feature the way the requester intended, and it makes mistakes. “So do people,” said Vaughan. “The difference is that this gets better every week.”
About IgniteTech
IgniteTech is a global, build-to-customer, AI-first enterprise software company helping organizations grow revenue, optimize expenses and transform through advanced, AI-driven solutions. Backed by over 30 years of experience in mission-critical software, IgniteTech has built a track record of successful company and technology acquisitions driven by rapid innovation. Since retooling the company in 2023 to become an AI-First innovation organization, IgniteTech has created three brand new, patent-pending, AI-powered innovations, Eloquens® AI, MyPersonas® and Adminio™ AI, along with AI capabilities across its entire portfolio of products.
Media Contacts
For Media Inquiries: media@ignitetech.com
For Business Inquiries: software@ignitetech.com
View original content to download multimedia:https://www.prnewswire.com/news-releases/ignitetech-brings-ai-that-fixes-tests-and-ships-around-the-clock-to-enterprise-software-302928438.html
SOURCE Ignite Enterprise Software Solutions, LLC
NUHS, SINGTEL AND ERICSSON EXPAND PARTNERSHIP TO ADVANCE NEXT-GENERATION CONNECTED HEALTHCARE
BIT Group and Techtanium Sign MOU to Advance Tokenized Assets and Institutional Digital Finance
IgniteTech Brings AI That Fixes, Tests and Ships Around the Clock to Enterprise Software
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