Technology
Charter Announces First Quarter 2025 Results
Published
1 year agoon
By
STAMFORD, Conn., April 25, 2025 /PRNewswire/ — Charter Communications, Inc. (along with its subsidiaries, the “Company” or “Charter”), which operates the Spectrum brand, today reported financial and operating results for the three months ended March 31, 2025.
First quarter total Internet customers decreased by 60,000. As of March 31, 2025, Charter served 30.0 million Internet customers.First quarter total mobile lines increased by 514,000. As of March 31, 2025, Charter served 10.4 million mobile lines.As of March 31, 2025, Charter had a total of 31.4 million customer relationships, excluding mobile-only relationships.First quarter revenue of $13.7 billion grew by 0.4% year-over-year, driven by residential mobile service revenue growth of 33.5%, residential Internet revenue growth of 1.8% and other revenue growth of 13.4%.Net income attributable to Charter shareholders totaled $1.2 billion in the first quarter.First quarter Adjusted EBITDA1 of $5.8 billion grew by 4.8% year-over-year.First quarter capital expenditures totaled $2.4 billion and included $878 million of line extensions.First quarter net cash flows from operating activities totaled $4.2 billion, compared to $3.2 billion in the prior year.First quarter free cash flow1 of $1.6 billion increased from $358 million in the prior year, primarily due to lower capital expenditures, higher Adjusted EBITDA and lower cash paid for interest.During the first quarter, Charter purchased 2.1 million shares of Charter Class A common stock and Charter Communications Holdings, LLC (“Charter Holdings”) common units for approximately $751 million.
“We continue to execute on our long-held strategy of delivering the best network and products, at the best value, combined with unmatched service,” said Chris Winfrey, President and CEO of Charter. “That strategy is working, as evidenced by our first quarter results. We remain on track to deliver customer, EBITDA and robust free cash flow results for many years to come, driving outstanding shareholder value.”
1.
Adjusted EBITDA and free cash flow are non-GAAP measures defined in the “Use of Adjusted EBITDA and Free Cash Flow Information” section and are reconciled to net income attributable to Charter shareholders and net cash flows from operating activities, respectively, in the addendum of this news release.
Key Operating Results
Approximate as of
March 31, 2025 (c)
March 31, 2024 (c)
Y/Y Change
Footprint
Estimated Passings (d)
57,167
55,687
2.7 %
Customer Relationships (e)
Residential
29,160
29,797
(2.1) %
Small Business*
2,209
2,219
(0.4) %
Total Customer Relationships
31,369
32,016
(2.0) %
Residential
(98)
(107)
9
Small Business*
(6)
(3)
(3)
Total Customer Relationships Quarterly Net Additions
(104)
(110)
6
Total Customer Relationship Penetration of Estimated Passings (f)
54.9 %
57.5 %
(2.6) ppts
Monthly Residential Revenue per Residential Customer (g)
$ 123.06
$ 120.48
2.1 %
Monthly Small Business Revenue per Small Business Customer* (h)
$ 163.68
$ 163.44
0.1 %
Residential Customer Relationships Penetration
One Product Penetration (i)
47.6 %
47.3 %
0.3 ppts
Two Product Penetration (i)
34.3 %
33.0 %
1.3 ppts
Three or More Product Penetration (i)
18.1 %
19.7 %
(1.6) ppts
% Residential Non-Video Customer Relationships
58.3 %
56.0 %
2.3 ppts
Internet
Residential
27,979
28,472
(1.7) %
Small Business*
2,041
2,044
(0.1) %
Total Internet Customers
30,020
30,516
(1.6) %
Residential
(55)
(72)
17
Small Business*
(5)
—
(5)
Total Internet Quarterly Net Additions
(60)
(72)
12
Video
Residential
12,160
13,111
(7.3) %
Small Business*
551
606
(9.0) %
Total Video Customers
12,711
13,717
(7.3) %
Residential
(167)
(392)
225
Small Business*
(14)
(13)
(1)
Total Video Quarterly Net Additions
(181)
(405)
224
Mobile Lines (j)
Residential
10,063
7,992
25.9 %
Small Business*
334
260
28.7 %
Total Mobile Lines
10,397
8,252
26.0 %
Residential
495
473
22
Small Business*
19
13
6
Total Mobile Lines Quarterly Net Additions
514
486
28
Voice
Residential
5,372
6,438
(16.6) %
Small Business*
1,234
1,288
(4.2) %
Total Voice Customers
6,606
7,726
(14.5) %
Residential
(264)
(274)
10
Small Business*
(14)
(5)
(9)
Total Voice Quarterly Net Additions
(278)
(279)
1
Mid-Market & Large Business* (k)
Mid-Market & Large Business Primary Service Units (“PSUs”)*
324
308
5.4 %
Mid-Market & Large Business Quarterly Net Additions*
5
5
—
* In connection with the launch of our Spectrum Business brand, the previously reported “Small and Medium Business (“SMB”)” and “Enterprise” line items have been renamed to “Small Business” and “Mid-Market & Large Business,” respectively. The new terminology did not result in any changes to previously reported customer data.
In thousands, except per customer and penetration data. See footnotes to unaudited summary of operating statistics on page 7 of the addendum of this news release. The footnotes contain important disclosures regarding the definitions used for these operating statistics. All percentages are calculated using whole numbers. Minor differences may exist due to rounding.
In September 2024, Spectrum launched a new brand platform, Life Unlimited, which emphasizes the power of Spectrum’s advanced network and cutting-edge connectivity products and services to create opportunities and remove barriers to help customers live their best lives. As part of its new brand platform, Spectrum launched a new and simplified pricing and packaging strategy that better utilizes its seamless connectivity and entertainment products to offer lower promotional and persistent bundled pricing to drive growth. Additionally, Spectrum announced new customer commitments focused on reliable connectivity, transparency, exceptional service and a focus on always improving.
First quarter total Internet customers decreased by 60,000, including approximately 9,000 customer disconnects related to the wildfires in California in January, compared to a decline of 72,000 during the first quarter of 2024. Spectrum Internet® delivers the fastest Internet speeds1 in the nation. Spectrum is evolving its connectivity network to offer symmetrical and multi-gigabit Internet speeds across its entire footprint and has launched symmetrical Internet service in eight markets. In January 2025, Spectrum launched 2×1 Gbps service in two markets. In the coming months, Spectrum will launch 2×1 Gbps service in additional markets. Unlike competitors, Spectrum upgrades its network to serve all of its passings and can do so at a much lower cost. Spectrum Advanced WiFi provides customers an optimized home network while providing greater control of connected devices with enhanced security and privacy.
Total video customers decreased by 181,000 in the first quarter of 2025, compared to a decline of 405,000 in the first quarter of 2024, with the improvement driven by new and simplified pricing and packaging launched in September 2024. As of March 31, 2025, Charter had 12.7 million total video customers. Spectrum TV Select video customers now receive up to approximately $70 per month (soon to be approximately $80 per month) of programmers’ streaming application retail value at no extra cost, including the ad-supported versions of Max, Disney+, ESPN+, Paramount+, Peacock, AMC+, ViX, Tennis Channel Plus, Discovery+ and BET+. This programmer streaming application inclusion is part of Charter’s broader video evolution strategy to provide flexible packages with enhanced value, whether through full packages with seamless entertainment, smaller video packages or a suite of a-la-carte programmer application options for broadband customers.
During the first quarter of 2025, Charter added 514,000 total mobile lines, compared to growth of 486,000 during the first quarter of 2024. Spectrum MobileTM is available to all new and existing Spectrum Internet customers and offers the fastest overall speeds,2 with plans that include 5G access, do not require contracts and include taxes and fees in the price. In March 2025, Spectrum Mobile launched satellite-based services through a collaboration with Skylo, a non-terrestrial network service provider. Spectrum Mobile is central to Charter’s converged network strategy to provide consumers a differentiated connectivity experience with highly competitive, simple data plans and pricing.
During the first quarter of 2025, total wireline voice customers declined by 278,000, compared to a decline of 279,000 in the first quarter of 2024. As of March 31, 2025, Charter had 6.6 million total wireline voice customers.
Charter continues to work with federal, state and local governments to bring Spectrum Internet to unserved and underserved communities. During the first quarter of 2025, Charter activated 89,000 subsidized rural passings. Within Charter’s subsidized rural footprint, total customer relationships increased by 39,000 in the first quarter of 2025.
1.
Based on Broadband Download Speed among the top 5 national providers in Opensignal USA: Fixed Broadband Experience Report — National View, May 2024. Based on Opensignal independent analysis of mean download speed. © 2025 Opensignal Limited.
2.
Based on analysis by Spectrum of Ookla® Speedtest Intelligence® data for overall Mobile WiFi and Cellular performance for Q3-Q4 2024 in Spectrum’s cable footprint. Ookla trademarks used under license and reprinted with permission.
First Quarter Financial Results
(in millions)
Three Months Ended March 31,
2025
2024
% Change
Revenues:
Internet
$ 5,930
$ 5,826
1.8 %
Video
3,580
3,908
(8.4) %
Mobile service
914
685
33.5 %
Voice
356
374
(5.0) %
Residential revenue
10,780
10,793
(0.1) %
Small business1
1,086
1,088
(0.2) %
Mid-market & large business1
736
708
3.9 %
Commercial revenue
1,822
1,796
1.4 %
Advertising sales
340
391
(12.9) %
Other
793
699
13.4 %
Total Revenues
$ 13,735
$ 13,679
0.4 %
Net income attributable to Charter shareholders
$ 1,217
$ 1,106
10.0 %
Net income attributable to Charter shareholders margin
8.9 %
8.1 %
Adjusted EBITDA2
$ 5,763
$ 5,497
4.8 %
Adjusted EBITDA margin
42.0 %
40.2 %
Capital expenditures
$ 2,399
$ 2,791
(14.1) %
Net cash flows from operating activities
$ 4,236
$ 3,212
31.9 %
Free cash flow2
$ 1,564
$ 358
336.9 %
All percentages are calculated using whole numbers. Minor differences may exist due to rounding.
1.
In connection with the launch of our Spectrum Business brand, the previously reported “SMB” and “Enterprise” line items have been renamed to “Small Business” and “Mid-Market & Large Business,” respectively. The new terminology did not result in any changes to previously reported revenue data.
2.
Adjusted EBITDA and free cash flow are non-GAAP measures defined in the “Use of Adjusted EBITDA and Free Cash Flow Information” section and are reconciled to net income attributable to Charter shareholders and net cash flows from operating activities, respectively, in the addendum of this news release.
Revenues
First quarter revenue increased by 0.4% year-over-year to $13.7 billion, driven by growth in residential mobile service, residential Internet and other revenues, partly offset by lower residential video and advertising sales revenues.
Residential revenue totaled $10.8 billion in the first quarter, a decrease of 0.1% year-over-year.
First quarter 2025 monthly residential revenue per residential customer totaled $123.06, an increase of 2.1% compared to the prior year period. The growth was driven by promotional rate step-ups, rate adjustments and the growth of Spectrum Mobile, partly offset by a lower mix of video customer relationships, a higher mix of lower priced video packages within Charter’s video customer base and $47 million of costs allocated to programmer streaming applications and netted within video revenue.
Internet revenue grew by 1.8% year-over-year to $5.9 billion, driven by promotional rate step-ups, rate adjustments and less unfavorable bundled revenue allocation year-over-year, partly offset by a decline in Internet customers year-over-year.
Video revenue totaled $3.6 billion in the first quarter, a decrease of 8.4% compared to the prior year period, driven by a decline in video customers during the last year, a higher mix of lower priced video packages within Charter’s video customer base, $47 million of costs allocated to programmer streaming applications and netted within video revenue and more unfavorable bundled revenue allocation year-over-year, partly offset by promotional rate step-ups and video rate adjustments that pass through programmer rate increases.
First quarter mobile service revenue totaled $914 million, an increase of 33.5% year-over-year, driven by mobile line growth and mobile service revenue per line growth.
Voice revenue decreased by 5.0% year-over-year to $356 million, driven by a decline in wireline voice customers, partly offset by voice rate adjustments.
Commercial revenue increased by 1.4% year-over-year to $1.8 billion, driven by mid-market and large business growth of 3.9% year-over-year, partly offset by a decline in small business revenue of 0.2%.1 Mid-market and large business revenue excluding wholesale increased by 4.4% year-over-year, mostly reflecting PSU growth. The year-over-year decrease in first quarter 2025 small business revenue was driven by a decline in small business customer relationships year-over-year, partly offset by higher monthly small business revenue per small business customer.
First quarter advertising sales revenue of $340 million decreased by 12.9% compared to the year-ago quarter, primarily driven by lower political revenue. Excluding political revenue in both periods, advertising sales revenue decreased by 5.1% year-over-year due to a more challenged local and national advertising market.
Other revenue totaled $793 million in the first quarter, an increase of 13.4% compared to the first quarter of 2024, primarily driven by higher mobile device sales.
Operating Costs and Expenses2
First quarter programming costs decreased by $268 million, or 10.4% as compared to the first quarter of 2024, reflecting fewer video customers, a higher mix of lower cost packages within Charter’s video customer base and $47 million of costs allocated to programmer streaming applications and netted within video revenue, partly offset by contractual programming rate increases and renewals. First quarter 2025 programming costs include $12 million of favorable adjustments compared to $28 million of favorable adjustments in the prior year period.
Other costs of revenue increased by $126 million, or 8.7% year-over-year, primarily driven by higher mobile device sales and mobile service direct costs.
Field and technology operations decreased by $8 million, or 0.7% year-over-year.
Customer operations decreased by $38 million, or 4.5% year-over-year, primarily due to lower labor costs, given an increasingly efficient service infrastructure.
Marketing and residential sales expenses increased by $68 million, or 7.7% year-over-year, given Spectrum’s continued focus on driving growth and the launch of its new brand platform, Life Unlimited.
Other expenses decreased by $90 million, or 7.8% as compared to the first quarter of 2024, mostly driven by one-time benefits of $75 million.
1.
In connection with the launch of our Spectrum Business brand, the previously reported “SMB” and “Enterprise” line items have been renamed to “Small Business” and “Mid-Market & Large Business,” respectively. The new terminology did not result in any changes to previously reported revenue data.
2.
Certain expense reclassifications were also made to reflect changes in how we manage our business in connection with the launch of our Spectrum Business brand in 2025. The reclassifications did not result in any changes to total operating expenses or Adjusted EBITDA for any period presented. See the 1Q25 Trending Schedule at ir.charter.com for more information.
Net Income Attributable to Charter Shareholders
Net income attributable to Charter shareholders totaled $1.2 billion in the first quarter of 2025, compared to $1.1 billion in the first quarter of 2024, due to higher Adjusted EBITDA and lower interest expense, partly offset by an increase in other operating expenses due to a non-strategic asset impairment charge this quarter versus a gain on sale of assets in the first quarter of 2024.
Net income per basic common share attributable to Charter shareholders totaled $8.59 in the first quarter of 2025 compared to $7.66 during the same period last year. The increase was primarily the result of the factors described above in addition to a 2.0% decrease in basic weighted average common shares outstanding versus the prior year period.
Adjusted EBITDA
First quarter Adjusted EBITDA of $5.8 billion grew by 4.8% year-over-year, reflecting growth in revenue of 0.4% and a decline in operating expenses of 2.6%.
Capital Expenditures
Capital expenditures totaled $2.4 billion in the first quarter of 2025, a decrease of $392 million compared to the first quarter of 2024, driven by timing of CPE, upgrade/rebuild (primarily network evolution) and line extensions.
Charter continues to expect full year 2025 capital expenditures to total approximately $12 billion, including line extensions capital expenditures of approximately $4.2 billion and network evolution spend of approximately $1.5 billion. The actual amount of capital expenditures in 2025 will depend on a number of factors including, but not limited to, the pace of Charter’s network evolution and expansion initiatives, supply chain timing and growth rates in Charter’s residential and commercial businesses.
Cash Flow and Free Cash Flow
During the first quarter of 2025, net cash flows from operating activities totaled $4.2 billion, an increase from $3.2 billion in the prior year. The year-over-year increase was primarily due to higher Adjusted EBITDA, lower cash paid for interest and a less unfavorable change in working capital.
Free cash flow in the first quarter of 2025 totaled $1.6 billion, an increase of $1.2 billion compared to the first quarter of 2024. The year-over-year increase in free cash flow was primarily driven by higher net cash flows from operating activities and lower capital expenditures, partly offset by a more unfavorable change in accrued expenses related to capital expenditures.
Liquidity & Financing
As of March 31, 2025, total principal amount of debt was $93.6 billion and Charter’s credit facilities provided approximately $6.4 billion of additional liquidity in excess of Charter’s $796 million cash position.
Share Repurchases
During the three months ended March 31, 2025, Charter purchased 2.1 million shares of Charter Class A common stock and Charter Holdings common units for $751 million.
Webcast
Charter will host a webcast on Friday, April 25, 2025 at 8:30 a.m. Eastern Time (ET) related to the contents of this release.
The webcast can be accessed live via the Company’s investor relations website at ir.charter.com. Participants should go to the webcast link no later than 10 minutes prior to the start time to register. The webcast will be archived at ir.charter.com two hours after completion of the webcast.
Additional Information Available on Website
The information in this press release should be read in conjunction with the financial statements and footnotes contained in the Company’s Quarterly Report on Form 10-Q for the three months ended March 31, 2025, which will be posted on the “Results & SEC Filings” section of the Company’s investor relations website at ir.charter.com, when it is filed with the Securities and Exchange Commission (the “SEC”). A slide presentation to accompany the conference call and a trending schedule containing historical customer and financial data will also be available in the “Results & SEC Filings” section.
Use of Adjusted EBITDA and Free Cash Flow Information
The Company uses certain measures that are not defined by U.S. generally accepted accounting principles (“GAAP”) to evaluate various aspects of its business. Adjusted EBITDA and free cash flow are non-GAAP financial measures and should be considered in addition to, not as a substitute for, net income attributable to Charter shareholders and net cash flows from operating activities reported in accordance with GAAP. These terms, as defined by Charter, may not be comparable to similarly titled measures used by other companies. Adjusted EBITDA and free cash flow are reconciled to net income attributable to Charter shareholders and net cash flows from operating activities, respectively, in the Addendum to this release.
Adjusted EBITDA is defined as net income attributable to Charter shareholders plus net income attributable to noncontrolling interest, net interest expense, income taxes, depreciation and amortization, stock compensation expense, other income (expenses), net and other operating (income) expenses, net, such as special charges and (gain) loss on sale or retirement of assets. As such, it eliminates the significant non-cash depreciation and amortization expense that results from the capital-intensive nature of the Company’s businesses as well as other non-cash or special items, and is unaffected by the Company’s capital structure or investment activities. However, this measure is limited in that it does not reflect the periodic costs of certain capitalized tangible and intangible assets used in generating revenues and the cash cost of financing. These costs are evaluated through other financial measures.
Free cash flow is defined as net cash flows from operating activities, less capital expenditures and changes in accrued expenses related to capital expenditures.
Management and Charter’s board of directors use Adjusted EBITDA and free cash flow to assess Charter’s performance and its ability to service its debt, fund operations and make additional investments with internally generated funds. In addition, Adjusted EBITDA generally correlates to the leverage ratio calculation under the Company’s credit facilities or outstanding notes to determine compliance with the covenants contained in the facilities and notes (all such documents have been previously filed with the SEC). For the purpose of calculating compliance with leverage covenants, the Company uses Adjusted EBITDA, as presented, excluding certain expenses paid by its operating subsidiaries to other Charter entities. The Company’s debt covenants refer to these expenses as management fees, which were $366 million and $371 million for the three months ended March 31, 2025 and 2024, respectively.
About Charter
Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator with services available to more than 57 million homes and businesses in 41 states through its Spectrum brand. Over an advanced communications network, supported by a 100% US-based workforce, the Company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
More information about Charter can be found at corporate.charter.com.
CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING STATEMENTS
This communication includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, regarding, among other things, our plans, strategies and prospects, both business and financial. Although we believe that our plans, intentions and expectations as reflected in or suggested by these forward-looking statements are reasonable, we cannot assure you that we will achieve or realize these plans, intentions or expectations. Forward-looking statements are inherently subject to risks, uncertainties and assumptions including, without limitation, the factors described under “Risk Factors” from time to time in our filings with the SEC. Many of the forward-looking statements contained in this communication may be identified by the use of forward-looking words such as “believe,” “expect,” “anticipate,” “should,” “planned,” “will,” “may,” “intend,” “estimated,” “aim,” “on track,” “target,” “opportunity,” “tentative,” “positioning,” “designed,” “create,” “predict,” “project,” “initiatives,” “seek,” “would,” “could,” “continue,” “ongoing,” “upside,” “increases,” “grow,” “focused on” and “potential,” among others. Important factors that could cause actual results to differ materially from the forward-looking statements we make in this communication are set forth in our annual report on Form 10-K, and in other reports or documents that we file from time to time with the SEC, and include, but are not limited to:
our ability to sustain and grow revenues and cash flow from operations by offering Internet, video, mobile, voice, advertising and other services to residential and commercial customers, to adequately meet the customer experience demands in our service areas and to maintain and grow our customer base, particularly in the face of increasingly aggressive competition, the need for innovation and the related capital expenditures;the impact of competition from other market participants, including but not limited to incumbent telephone companies, direct broadcast satellite (“DBS”) operators, wireless broadband and telephone providers, digital subscriber line (“DSL”) providers, fiber to the home providers and providers of video content over broadband Internet connections;general business conditions, unemployment levels and the level of activity in the housing sector and economic uncertainty or downturn;our ability to develop and deploy new products and technologies including consumer services and service platforms;any events that disrupt our networks, information systems or properties and impair our operating activities or our reputation;the effects of governmental regulation on our business including subsidies to consumers, subsidies and incentives for competitors, costs, disruptions and possible limitations on operating flexibility related to, and our ability to comply with, regulatory conditions applicable to us;our ability to procure necessary services and equipment from our vendors in a timely manner and at reasonable costs including in connection with our network evolution and rural construction initiatives;our ability to obtain programming at reasonable prices or to raise prices to offset, in whole or in part, the effects of higher programming costs (including retransmission consents and distribution requirements);the ability to hire and retain key personnel;the availability and access, in general, of funds to meet our debt obligations prior to or when they become due and to fund our operations and necessary capital expenditures, either through (i) cash on hand, (ii) free cash flow, or (iii) access to the capital or credit markets;our ability to comply with all covenants in our indentures and credit facilities, any violation of which, if not cured in a timely manner, could trigger a default of our other obligations under cross-default provisions;our ability to satisfy the conditions to consummate the Liberty Broadband combination and/or to consummate the Liberty Broadband combination in a timely manner or at all;the risks related to us being restricted in the operation of our business while the Liberty Broadband merger agreement is in effect; andother risks related to the Liberty Broadband combination as described in the definitive joint proxy statement/prospectus with respect to the combination, filed by Charter on January 22, 2025, including the sections entitled “Risk Factors” and “Where You Can Find More Information” included therein.
All forward-looking statements attributable to us or any person acting on our behalf are expressly qualified in their entirety by this cautionary statement. We are under no duty or obligation to update any of the forward-looking statements after the date of this communication.
CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
UNAUDITED RECONCILIATION OF NON-GAAP MEASURES TO GAAP MEASURES
(dollars in millions)
Three Months Ended March 31,
Last Twelve Months Ended
March 31,
2025
2024
2025
2024
Net income attributable to Charter shareholders
$ 1,217
$ 1,106
$ 5,194
$ 4,642
Plus: Net income attributable to noncontrolling interest
192
174
788
716
Interest expense, net
1,241
1,316
5,154
5,239
Income tax expense
445
446
1,648
1,665
Depreciation and amortization
2,181
2,190
8,664
8,680
Stock compensation expense
222
214
659
698
Other, net
265
51
728
401
Adjusted EBITDA (a)
$ 5,763
$ 5,497
$ 22,835
$ 22,041
Net cash flows from operating activities
$ 4,236
$ 3,212
$ 15,454
$ 14,322
Less: Purchases of property, plant and equipment
(2,399)
(2,791)
(10,877)
(11,442)
Change in accrued expenses related to capital expenditures
(273)
(63)
886
304
Free cash flow (a)
$ 1,564
$ 358
$ 5,463
$ 3,184
The above schedule is presented in order to reconcile Adjusted EBITDA and free cash flow, non-GAAP measures, to the most directly comparable GAAP measures in accordance with Section 401(b) of the Sarbanes-Oxley Act.
UNAUDITED ALTERNATIVE PRESENTATION OF ADJUSTED EBITDA
(dollars in millions)
Three Months Ended March 31,
2025
2024
% Change
REVENUES:
Internet
$ 5,930
$ 5,826
1.8 %
Video
3,580
3,908
(8.4) %
Mobile service
914
685
33.5 %
Voice
356
374
(5.0) %
Residential revenue
10,780
10,793
(0.1) %
Small business*
1,086
1,088
(0.2) %
Mid-market & large business*
736
708
3.9 %
Commercial revenue
1,822
1,796
1.4 %
Advertising sales
340
391
(12.9) %
Other
793
699
13.4 %
Total Revenues
13,735
13,679
0.4 %
COSTS AND EXPENSES:
Programming
2,302
2,570
(10.4) %
Other costs of revenue
1,584
1,458
8.7 %
Field and technology operations*
1,290
1,298
(0.7) %
Customer operations
786
824
(4.5) %
Marketing and residential sales*
949
881
7.7 %
Other expense* (b)
1,061
1,151
(7.8) %
Total operating costs and expenses (b)
7,972
8,182
(2.6) %
Adjusted EBITDA (a)
$ 5,763
$ 5,497
4.8 %
* In connection with the launch of our Spectrum Business brand, the previously reported “SMB” and “Enterprise” line items have been renamed to “Small Business” and “Mid-Market & Large Business,” respectively. The new terminology did not result in any changes to previously reported revenue data. Certain expense reclassifications were also made to reflect changes in how we manage our business in connection with the launch of our Spectrum Business brand in 2025. The reclassifications did not result in any changes to total operating expenses or Adjusted EBITDA for any period presented. See the 1Q25 Trending Schedule at ir.charter.com for more information.
All percentages are calculated using whole numbers. Minor differences may exist due to rounding. See footnotes on page 7.
CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
UNAUDITED CONSOLIDATED STATEMENTS OF OPERATIONS
(dollars in millions, except per share data)
Three Months Ended March 31,
2025
2024
REVENUES
$ 13,735
$ 13,679
COSTS AND EXPENSES:
Operating costs and expenses (exclusive of items shown separately below)
8,194
8,396
Depreciation and amortization
2,181
2,190
Other operating (income) expenses, net
123
(38)
10,498
10,548
Income from operations
3,237
3,131
OTHER INCOME (EXPENSES):
Interest expense, net
(1,241)
(1,316)
Other expenses, net
(142)
(89)
(1,383)
(1,405)
Income before income taxes
1,854
1,726
Income tax expense
(445)
(446)
Consolidated net income
1,409
1,280
Less: Net income attributable to noncontrolling interests
(192)
(174)
Net income attributable to Charter shareholders
$ 1,217
$ 1,106
EARNINGS PER COMMON SHARE ATTRIBUTABLE TO CHARTER SHAREHOLDERS:
Basic
$ 8.59
$ 7.66
Diluted
$ 8.42
$ 7.55
Weighted average common shares outstanding, basic
141,591,396
144,510,317
Weighted average common shares outstanding, diluted
144,574,684
146,643,199
CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED BALANCE SHEETS
(dollars in millions)
March 31,
December 31,
2025
2024
ASSETS
(unaudited)
CURRENT ASSETS:
Cash and cash equivalents
$ 796
$ 459
Accounts receivable, net
3,311
3,097
Prepaid expenses and other current assets
861
677
Total current assets
4,968
4,233
INVESTMENT IN CABLE PROPERTIES:
Property, plant and equipment, net
43,359
42,913
Customer relationships, net
818
975
Franchises
67,468
67,462
Goodwill
29,674
29,674
Total investment in cable properties, net
141,319
141,024
OTHER NONCURRENT ASSETS
4,667
4,763
Total assets
$ 150,954
$ 150,020
LIABILITIES AND SHAREHOLDERS’ EQUITY
CURRENT LIABILITIES:
Accounts payable, accrued and other current liabilities
$ 11,873
$ 11,687
Current portion of long-term debt
1,799
1,799
Total current liabilities
13,672
13,486
LONG-TERM DEBT
91,970
92,134
EQUIPMENT INSTALLMENT PLAN FINANCING FACILITY
1,194
1,072
DEFERRED INCOME TAXES
18,822
18,845
OTHER LONG-TERM LIABILITIES
4,774
4,776
SHAREHOLDERS’ EQUITY:
Controlling interest
16,247
15,587
Noncontrolling interests
4,275
4,120
Total shareholders’ equity
20,522
19,707
Total liabilities and shareholders’ equity
$ 150,954
$ 150,020
CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
UNAUDITED CONSOLIDATED STATEMENTS OF CASH FLOWS
(dollars in millions)
Three Months Ended March 31,
2025
2024
CASH FLOWS FROM OPERATING ACTIVITIES:
Consolidated net income
$ 1,409
$ 1,280
Adjustments to reconcile consolidated net income to net cash flows from operating activities:
Depreciation and amortization
2,181
2,190
Stock compensation expense
222
214
Noncash interest, net
8
8
Deferred income taxes
(27)
21
Other, net
233
15
Changes in operating assets and liabilities, net of effects from acquisitions and dispositions:
Accounts receivable
(48)
(39)
Prepaid expenses and other assets
(235)
(366)
Accounts payable, accrued liabilities and other
493
(111)
Net cash flows from operating activities
4,236
3,212
CASH FLOWS FROM INVESTING ACTIVITIES:
Purchases of property, plant and equipment
(2,399)
(2,791)
Change in accrued expenses related to capital expenditures
(273)
(63)
Other, net
(132)
(53)
Net cash flows from investing activities
(2,804)
(2,907)
CASH FLOWS FROM FINANCING ACTIVITIES:
Borrowings of long-term debt
1,393
5,921
Borrowings of equipment installment plan financing facility
121
—
Repayments of long-term debt
(1,609)
(5,716)
Payments for debt issuance costs
—
(2)
Purchase of treasury stock
(802)
(516)
Proceeds from exercise of stock options
17
2
Purchase of noncontrolling interest
(20)
(95)
Distributions to noncontrolling interest
(3)
(3)
Other, net
(169)
56
Net cash flows from financing activities
(1,072)
(353)
NET INCREASE (DECREASE) IN CASH, CASH EQUIVALENTS AND RESTRICTED CASH
360
(48)
CASH, CASH EQUIVALENTS AND RESTRICTED CASH, beginning of period
506
709
CASH, CASH EQUIVALENTS AND RESTRICTED CASH, end of period
$ 866
$ 661
CASH PAID FOR INTEREST
$ 995
$ 1,236
CASH PAID FOR INCOME TAXES
$ 56
$ 78
As of March 31, 2025 and December 31, 2024, cash, cash equivalents and restricted cash includes $70 million and $47 million of restricted cash included in prepaid expenses and other current assets in the consolidated balance sheets, respectively.
CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
UNAUDITED SUMMARY OF OPERATING STATISTICS
(in thousands, except per customer and penetration data)
Approximate as of
March 31,
2025 (c)
December 31,
2024 (c)
March 31,
2024 (c)
Footprint
Estimated Passings (d)
57,167
56,861
55,687
Customer Relationships (e)
Residential
29,160
29,258
29,797
Small Business*
2,209
2,215
2,219
Total Customer Relationships
31,369
31,473
32,016
Residential
(98)
(207)
(107)
Small Business*
(6)
(8)
(3)
Total Customer Relationships Quarterly Net Additions
(104)
(215)
(110)
Total Customer Relationship Penetration of Estimated Passings (f)
54.9 %
55.4 %
57.5 %
Monthly Residential Revenue per Residential Customer (g)
$ 123.06
$ 121.40
$ 120.48
Monthly Small Business Revenue per Small Business Customer* (h)
$ 163.68
$ 163.14
$ 163.44
Residential Customer Relationships Penetration
One Product Penetration (i)
47.6 %
47.6 %
47.3 %
Two Product Penetration (i)
34.3 %
33.9 %
33.0 %
Three or More Product Penetration (i)
18.1 %
18.5 %
19.7 %
% Residential Non-Video Customer Relationships
58.3 %
57.9 %
56.0 %
Internet
Residential
27,979
28,034
28,472
Small Business*
2,041
2,046
2,044
Total Internet Customers
30,020
30,080
30,516
Residential
(55)
(171)
(72)
Small Business*
(5)
(6)
—
Total Internet Quarterly Net Additions
(60)
(177)
(72)
Video
Residential
12,160
12,327
13,111
Small Business*
551
565
606
Total Video Customers
12,711
12,892
13,717
Residential
(167)
(110)
(392)
Small Business*
(14)
(13)
(13)
Total Video Quarterly Net Additions
(181)
(123)
(405)
Mobile Lines (j)
Residential
10,063
9,568
7,992
Small Business*
334
315
260
Total Mobile Lines
10,397
9,883
8,252
Residential
495
511
473
Small Business*
19
18
13
Total Mobile Lines Quarterly Net Additions
514
529
486
Voice
Residential
5,372
5,636
6,438
Small Business*
1,234
1,248
1,288
Total Voice Customers
6,606
6,884
7,726
Residential
(264)
(259)
(274)
Small Business*
(14)
(15)
(5)
Total Voice Quarterly Net Additions
(278)
(274)
(279)
Mid-Market & Large Business* (k)
Mid-Market & Large Business Primary Service Units (“PSUs”)*
324
319
308
Mid-Market & Large Business Quarterly Net Additions*
5
4
5
* In connection with the launch of our Spectrum Business brand, the previously reported “SMB” and “Enterprise” line items have been renamed to “Small Business” and “Mid-Market & Large Business,” respectively. The new terminology did not result in any changes to previously reported customer data.
See footnotes on page 7.
CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
UNAUDITED CAPITAL EXPENDITURES
(dollars in millions)
Three Months Ended March 31,
2025
2024
Customer premise equipment (l)
$ 473
$ 635
Scalable infrastructure (m)
293
328
Upgrade/rebuild (n)
395
481
Support capital (o)
360
388
Capital expenditures, excluding line extensions
1,521
1,832
Subsidized rural construction line extensions
467
427
Other line extensions
411
532
Total line extensions (p)
878
959
Total capital expenditures
$ 2,399
$ 2,791
Capital expenditures included in total related to:
Commercial services
$ 273
$ 375
Subsidized rural construction initiative (q)
$ 468
$ 427
Mobile
$ 53
$ 59
See footnotes on page 7.
CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
FOOTNOTES
(a)
Adjusted EBITDA is defined as net income attributable to Charter shareholders plus net income attributable to noncontrolling interest, net interest expense, income taxes, depreciation and amortization, stock compensation expense, other (income) expenses, net and other operating (income) expenses, net such as special charges and (gain) loss on sale or retirement of assets. As such, it eliminates the significant non-cash depreciation and amortization expense that results from the capital-intensive nature of our businesses as well as other non-cash or special items, and is unaffected by our capital structure or investment activities. Free cash flow is defined as net cash flows from operating activities, less capital expenditures and changes in accrued expenses related to capital expenditures.
(b)
Other expense excludes stock compensation expense. Total operating costs and expenses excludes stock compensation expense, depreciation and amortization and other operating (income) expenses, net.
(c)
We calculate the aging of customer accounts based on the monthly billing cycle for each account in accordance with our collection policies. On that basis, at March 31, 2025, December 31, 2024 and March 31, 2024, customers included approximately 92,200, 102,500 and 110,000 customers, respectively, whose accounts were over 60 days past due, approximately 10,700, 12,100 and 42,600 customers, respectively, whose accounts were over 90 days past due and approximately 17,000, 13,600 and 283,100 customers, respectively, whose accounts were over 120 days past due. The decrease in accounts past due since March 31, 2024 is predominately due to revisions to customer account balances associated with the end of the Federal Communications Commission’s Affordable Connectivity Program, including balance write-offs and conversion to payment plans.
(d)
Passings represent our estimate of the number of units, such as single family homes, apartment and condominium units and small business and mid-market & large business sites passed by our cable distribution network in the areas where we offer the service indicated. These estimates are based upon the information available at this time and are updated for all periods presented when new information becomes available. In the fourth quarter of 2024, we completed a review of our passings which resulted in a net reduction of approximately 1.7 million passings for all periods presented.
(e)
Customer relationships include the number of customers that receive one or more levels of service, encompassing Internet, video, mobile and voice services, without regard to which service(s) such customers receive. Customers who reside in residential multiple dwelling units (“MDUs”) and that are billed under bulk contracts are counted based on the number of billed units within each bulk MDU. Total customer relationships exclude mid-market & large business and mobile-only customer relationships.
(f)
Penetration represents residential and small business customers as a percentage of estimated passings. Penetration excludes mobile-only customers.
(g)
Monthly residential revenue per residential customer is calculated as total residential quarterly revenue divided by three divided by average residential customer relationships during the respective quarter and excludes mobile-only customer relationships.
(h)
Monthly small business revenue per small business customer is calculated as total small business quarterly revenue divided by three divided by average small business customer relationships during the respective quarter and excludes mobile-only customer relationships.
(i)
One product, two product and three or more product penetration represents the number of residential customers that subscribe to one product, two products or three or more products, respectively, as a percentage of residential customer relationships, excluding mobile-only customers.
(j)
Mobile lines include phones and tablets which require one of our standard rate plans (e.g., “Unlimited” or “By the Gig”). Mobile lines exclude wearables and other devices that do not require standard phone rate plans.
(k)
Mid-market & large business PSUs represents the aggregate number of fiber service offerings counting each separate service offering at each customer location as an individual PSU.
(l)
Customer premise equipment includes equipment and devices located at the customer’s premise used to deliver our Internet, video and voice services (e.g., modems, routers and set-top boxes), as well as installation costs.
(m)
Scalable infrastructure includes costs, not related to customer premise equipment or our network, to secure growth of new customers or provide service enhancements (e.g., headend equipment).
(n)
Upgrade/rebuild includes costs to modify or replace existing fiber/coaxial cable networks, including our network evolution initiative.
(o)
Support capital includes costs associated with the replacement or enhancement of non-network assets (e.g., back-office systems, non-network equipment, land and buildings, vehicles, tools and test equipment).
(p)
Line extensions include network costs associated with entering new service areas (e.g., fiber/coaxial cable, amplifiers, electronic equipment, make-ready and design engineering).
(q)
The subsidized rural construction initiative subcategory includes projects for which we are receiving subsidies from federal, state and local governments, excluding customer premise equipment and installation.
View original content to download multimedia:https://www.prnewswire.com/news-releases/charter-announces-first-quarter-2025-results-302438108.html
SOURCE Charter Communications, Inc.
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Ningbo’s “Eco+” Integration Practice showcased at SCO forum
Published
47 minutes agoon
April 28, 2026By
NINGBO, China, April 28, 2026 /PRNewswire/ — The Shanghai Cooperation Organization’s (SCO) Green and Sustainable Development Forum was held in Ningbo, Zhejiang province, April 28–30. At this international event focused on green, low–carbon transition, Ningbo showcased concrete examples of harmonious coexistence between people and nature.
An abandoned quarry has been converted into an international racetrack, whose engine roars have stimulated a growing cultural and tourism sector. A once–barren “firewood trail” has been upgraded into a national mountaineering route, spawning distinctive local industries now known as the “Hometown of China’s Sports Walking Sticks” and the “Capital of China’s Flashlights.” Ningbo continues to advance its “Eco+” integration model, turning ecological assets into industrial momentum, development potential and measurable gains in shared prosperity. The city has developed a practical path for realizing the value of lucid waters and lush mountains, offering a replicable “Ningbo model” for green, low–carbon urban transformation worldwide.
In Beilun, more than 500 species have been recorded, and the district has been designated a UN “Biodiversity Charming City.” From the revitalized Meishan Bay in Beilun to the misty expanse of Dongqian Lake in Yinzhou and the historic allure of Moon Lake in Haishu, local authorities are using the “golden key” of ecological governance to revive dormant green mountains and clear waters. Notably, Ningbo’s ecological governance goes beyond mountain repair and water treatment: it integrates “Eco+” development from the source through unified planning and coordinated implementation—protecting ecological foundations while preserving space for industry. This forward–looking approach has produced a win–win outcome for ecology and development; along Meishan Bay’s shore, cultural tourism and leisure industries have rapidly clustered, receiving more than 2 million visitors annually.
In Fenghua, the “Common Prosperity Studio” initiative has built a full–chain platform integrating “5G + IoT + Agriculture,” and introduced a model that combines village–collective fixed–rent leasing, professional enterprise operation and flexible farmer participation. In Yuyao, Hemudu pioneered China’s first ecological integrated farming of breeding soft–shelled turtles in water oat fields, balancing ecological protection, food security and farmers’ income growth. Zhenhai Refining & Chemical has established China’s first “Zero–Waste Petrochemical Base,” recognized as a national model case of a “Zero–Waste Industrial Park.”
Leveraging its mountain and sea resources, Ningbo has deepened chain–based integration of “Ecology + Cultural Tourism + Sports + Manufacturing,” continuously converting ecological value into tangible benefits for residents. Ninghai has transformed abandoned ancient paths into a 500–km national mountaineering trail and established a national sports–industry demonstration base. Xiangshan has used the Asian Games to invigorate coastal tourism and open channels for converting marine ecological value. Yinzhou and Haishu have developed biodiversity–friendly districts and townships, fostering new sectors such as educational tourism and cultural–creative industries.
To ensure green development proceeds steadily and sustainably, Ningbo is building a multi–stakeholder governance system that includes government, enterprises and the public. Ninghai has pioneered a “Soil and Forestland Bank,” using financial instruments to unlock the value of forestry resources. Yinzhou, Cixi and other areas have mobilized broad public participation in ecological protection, creating a co–construction and shared–benefits model that supports ongoing ecological value realization.
Photo – https://mma.prnewswire.com/media/2968174/Ningbo_Meishan_Port.jpg
Logo – https://mma.prnewswire.com/media/2968173/Ningbo_Logo.jpg
View original content to download multimedia:https://www.prnewswire.com/news-releases/ningbos-eco-integration-practice-showcased-at-sco-forum-302756146.html
SOURCE Ningbo International Communication Center
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Hyde Park Capital Advises DevRefactory on its Sale to Capacity
Published
47 minutes agoon
April 28, 2026By
TAMPA, Fla., April 28, 2026 /PRNewswire/ — Hyde Park Capital announced today that its client, DevRefactory, a leading customer experience software platform specializing in omnichannel journey orchestration, embedded middleware, and integrated managed services, has been acquired by Capacity. Hyde Park Capital served as the exclusive investment banker to DevRefactory for this transaction. Shumaker, Loop & Kendrick served as legal counsel to DevRefactory.
DevRefactory’s platform orchestrates customer interactions across voice, chat, web, and social channels, enabling seamless transitions while preserving context. It centralizes knowledge, powers self-service and chatbot experiences, and streamlines engagement across the customer lifecycle. These capabilities are complemented by a specialized managed services team supporting implementation, optimization, and ongoing performance improvement.
Marcus Alexander, CFO and Head of Corporate Development at Capacity, stated, “The DevRefactory team have built an incredible business in the telecom space and this acquisition allows us to scale that innovation across the entire Capacity platform. Together, we’re accelerating a future where contact centers can unify their customer interactions, reduce costs and deliver consistently better experiences, without the complexity of fragmented tools.”
James Ramey, Co-Founder and Managing Partner of DevRefactory, commented, “After rapidly establishing Refactory as a leader in AI enablement—delivering enterprise-grade solutions to Fortune 50 organizations—we are excited to announce that Refactory has been acquired by Capacity AI. This partnership will expand our ability to deliver true omnichannel AI experiences at scale, leveraging Capacity AI’s platform and reach across more than 20,000 customers worldwide.”
Ramey continued, “Following strong inbound acquisition interest, we partnered with Hyde Park Capital as our exclusive financial advisor to evaluate strategic opportunities. Their team brought exceptional focus, deep alignment with our vision, and a disciplined process that prioritized both enterprise impact and employee value. Hyde Park Capital curated a highly complementary group of potential partners and guided us through a transaction that positions our team and technology for long-term success. Together, we selected Capacity AI as the ideal partner to accelerate our mission and extend the reach of Refactory’s platform globally. We are incredibly grateful to the Hyde Park Capital team and the Capacity AI team for their partnership throughout this process, and we are excited for the next chapter as part of Capacity AI.”
Michael Johnson, Managing Director at Hyde Park Capital, reflected on the transaction, “It has been a privilege to advise JC, Brian, and Dustin, the founders of DevRefactory, throughout this process. From day one, it was clear that they built something truly differentiated, a platform rooted in deep technical expertise and a genuine passion for reimagining how enterprises engage with their customers. DevRefactory’s capabilities are a natural fit within Capacity’s platform, and we are excited to see the impact this combination will have for their clients and the broader customer experience market.”
Trevor Mumford, Vice President at Hyde Park Capital, added, “It was genuinely refreshing to work with a founding team that has been close friends since high school and has spent years building technology together. Working alongside entrepreneurs who combine that kind of personal conviction with serious technical innovation makes for a truly rewarding engagement. We’re proud of the outcome and confident Capacity is the right home to take DevRefactory’s mission to the next level.”
About DevRefactory
Founded in 2020, DevRefactory is a customer experience software platform that enables enterprises to deliver seamlessly connected, omnichannel customer journeys at scale. Through its OCX (Omnichannel Customer Experience) suite, DevRefactory provides embedded middleware, managed services, and practical AI frameworks that orchestrate engagement across voice, web chat, SMS, mobile apps, email, and social media. The Company’s solutions empower customers to interact on their own terms while eliminating the complexity of managing disparate channel technologies independently. Partnering with leading platforms, DevRefactory serves as an innovation accelerator, helping enterprises prove value rapidly and integrate modern omnichannel capabilities into their existing ecosystems. For additional information, please visit www.refactory.dev.
About Capacity
Founded in 2017, Capacity is an AI-powered support automation platform that gives organizations the capacity to do more with less. Its unified platform combines intelligent virtual agents, conversational AI, agent assist and live support tools, campaigns and workflow automation, and advanced analytics, enabling businesses to automate customer inquiries, reduce handle times, and drive consistent, high-quality experiences across every channel, including voice, chat, email, SMS, and web. Trusted by more than 20,000 organizations and powering over 36 billion automated interactions, Capacity serves leading brands across financial services, healthcare, retail, education, insurance, and more. With over 250 pre-built integrations and enterprise-grade security, Capacity delivers seamless deployment into existing technology ecosystems. Proudly headquartered in St. Louis, Missouri, Capacity is part of the Equity.com incubator. For additional information, please visit https://capacity.com/main.
About Hyde Park Capital
Hyde Park Capital is a boutique investment banking firm specializing in mergers and acquisitions of successful founder and family-owned companies. Hyde Park Capital’s principals have extensive investment banking experience, including managing sell-side and buy-side transactions, recapitalizations, financial advisory assignments, fairness opinions, raising growth and acquisition capital for companies, including equity, mezzanine, senior debt, and project finance. Hyde Park Capital has bankers who specialize in numerous industry sectors, including healthcare, industrials, business services, technology, consumer, and cleantech/power finance particularly in connection with data centers. This transaction represents another successful engagement closed by Hyde Park Capital within the technology sector. Hyde Park Capital is headquartered in Tampa, Florida, with additional offices in Nashville, Tennessee, and San Francisco, California, and is a member of FINRA and SIPC. For additional information, please visit www.hydeparkcapital.com.
Media Contacts:
Michael Johnson
Managing Director
813-769-3284
Trevor Mumford
Vice President
813-209-9071
View original content to download multimedia:https://www.prnewswire.com/news-releases/hyde-park-capital-advises-devrefactory-on-its-sale-to-capacity-302756148.html
SOURCE Hyde Park Capital
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Micro Center Launches Retail Media Offering to Reach Tech Enthusiasts and Builders
Published
47 minutes agoon
April 28, 2026By
Powered by Epsilon, Micro Center Retail Media combines AI, person-level identity, and closed-loop measurement to deliver provable, measurable impact for advertisers.
HILLIARD, Ohio, April 28, 2026 /PRNewswire-PRWeb/ — Micro Center, a leading national retailer of computers and electronic devices, today announced the launch of its retail media offering, Micro Center Retail Media. The offering gives brands access to more than 20 million highly engaged Micro Center customers—tech enthusiasts including PC builders, small businesses, IT professionals and creators—audiences that are difficult to reach at scale through mass-market retail media networks. Using first party data and deep category insights, advertisers can influence purchase decisions where technical guidance, compatibility, and performance matter most.
“For more than 40 years, Micro Center has earned the trust of tech enthusiasts and builders by pairing deep expertise with an unmatched in-store experience,” said Steve Rado, Chief Marketing Officer of Micro Center. “Our retail media offering builds on that foundation, giving advertisers a powerful way to engage our customers with relevance, credibility and clear measurement.”
Developed in partnership with global technology, data, and services company Epsilon, Micro Center Retail Media couples AI with person level identity in the ad server to help advertisers engage high intent shoppers with greater precision. The offering intelligently determines when, where, and how often to engage customers, optimizing media investment to maximize performance.
Brands can activate campaigns across Micro Center’s digital and physical touchpoints to influence both online and in-store purchases. Available channels include onsite display and sponsored product placements as well as offsite display, video and CTV—all supported by closed-loop measurement that quantifies incremental sales across digital and physical environments.
“Micro Center Retail Media connects advertisers with some of the most knowledgeable, high-intent tech buyers in retail,” said Rado. “It’s a best-in-class offering designed to help advertisers engage serious tech buyers with confidence.”
Named PCMag’s Best Tech Retailer for three consecutive years, Micro Center is widely recognized for its expert-led customer experience and technical credibility. Instore offerings such as the Knowledge Bar, Insider credit card benefits, and exclusive instore only “loss leader” bundles create high-impact moments for brands at the point of decision. Customers rely on Micro Center associates to identify compatibility issues and recommend better builds—trust that translates directly to advertiser performance.
“Micro Center boasts one of the most informed and intentional audiences in retail,” said Chris Wissing, Chief Product Officer at Epsilon. “Our data and technology help identify more of these niche shoppers, follow their journey from online to in-store, and connect media directly to purchase outcomes for Micro Center and its brand partners.”
About Micro Center
Micro Center operates thirty large computer and electronics stores in major markets nationwide. Founded in 1979 in Columbus, Micro Center is designed to satisfy the dedicated computer and electronics user. Uniquely focused on computers and related products, Micro Center offers more computers and related items (more than 20,000 items in stock) than any other retailer. Micro Center is passionate about offering a high level of customer service, with a knowledgeable and tenured sales team. Customers can visit Micro Center’s 30 stores (with more locations coming soon) from coast-to-coast or microcenter.com for thousands of computer-related items, electronics, and other technology products.
Micro Center stores are located in:
Atlanta (2), Baltimore, Boston, Chicago (2), Charlotte, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Houston, Indianapolis, Kansas City, Los Angeles, Miami, Minneapolis, New York (5), Philadelphia, Phoenix, St. Louis, Washington, D.C. (2), Santa Clara, and coming soon, Austin.
About Epsilon
Epsilon is a global technology, data, and services company that the world’s leading brands use to harmonize consumer engagement across their paid, owned, and earned channels.
The Epsilon PeopleCloud platform includes capabilities such as data, identity resolution, customer data platforms, clean rooms, digital media, retail media, site personalization, direct mail, loyalty, email marketing, and measurement. By applying artificial intelligence against privacy-centric identity resolution—embedded in data-enriched analytic, marketing, and media solutions and services—Epsilon allows marketers to bridge the divide between marketing and advertising technology, engaging consumers with 1 View, 1 Vision, and 1 Voice. For more information, visit www.epsilon.com.
Media Contact
Meg Adrion, Micro Center, 1 614-850-3000, madrion@microcenter.com, microcenter.com
Dan Ackerman, Micro Center, dackerman@microcenter.com, microcenter.com
View original content:https://www.prweb.com/releases/micro-center-launches-retail-media-offering-to-reach-tech-enthusiasts-and-builders-302755943.html
SOURCE Micro Center
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