Technology
goeasy Ltd. Reports Results for the First Quarter
Published
7 days agoon
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Loan Portfolio of $4.79 billion, up 24% from $3.85 billion
Revenue of $392 million, up 10% from $357 million
Net Charge Off Rate of 8.9%, down 20 bps from 9.1%
Operating Income of $145 million; Adjusted Operating Income of $148 million, up 3% from $144 million
Diluted EPS of $2.32; Adjusted Diluted EPS1 of $3.53, down 8% from $3.83
MISSISSAUGA, ON, May 7, 2025 /CNW/ – goeasy Ltd. (TSX: GSY), (“goeasy” or the “Company”), one of Canada’s leading consumer lenders focused on delivering a full suite of financial services to Canadians with non-prime credit, today reported results for the first quarter ended March 31, 2025.
First Quarter Results
During the quarter, the Company generated $677 million in loan originations, down 1% compared to $686 million produced in the first quarter of 2024. The loan originations were driven by continued strength in the volume of applications for credit, which were up 10% over the prior year. The Company experienced strong performance across several product and acquisition channels, including home equity lending, point-of-sale and automotive financing.
Loan originations during the quarter led to growth in the loan portfolio of $190 million, above the Company’s forecasted range of between $160 million and $185 million. At quarter end, the consumer loan portfolio was $4.79 billion, up 24% from $3.85 billion in the first quarter of 2024. The growth in consumer loans led to an increase in revenue to $392 million, up 10% from $357 million in the first quarter of last year. Interest income increased year over year by $36 million or 14%.
During the quarter, the Company continued to experience stable credit and payment performance. The annualized net charge off rate was 8.9%, down 20 bps from 9.1% in the first quarter of 2024, and within the Company’s forecasted range of between 8.75% and 9.75% for the quarter. The Company’s allowance for future credit losses increased to 7.86%, compared to 7.61% in the fourth quarter of 2024, due to weaker macroeconomic performance and unfavourable changes in forward looking macroeconomic indicators produced by Moody’s Analytics.
Operating income for the first quarter of 2025 was $145 million, up 5% from $138 million in the first quarter of 2024. Operating margin for the first quarter was 37.0%, down slightly from 38.6% in the same period last year. After adjusting for unusual and non-recurring items, the Company reported adjusted operating income2 of $148 million, an increase of 3% compared to $144 million in the first quarter of 2024. Adjusted operating margin1 for the first quarter was 37.9%, down from 40.2% in the same period in 2024. The efficiency ratio1 for the first quarter of 2025 was 26.1%, an improvement of 130 bps from 27.4% in the first quarter of 2024, reflecting an increase in operating leverage.
Net income in the first quarter was $39.4 million, down from $58.9 million in the same period of 2024, which resulted in diluted earnings per share of $2.32, down from the $3.40 reported in the first quarter of 2024. After adjustments related primarily to the non-cash fair value change on prepayment options related to notes payable, adjusted net income2 was $60.0 million, down 9% from $66.3 million in the first quarter of 2024, primarily due to a decline in total yield on consumer loans (including ancillary products) as well as the increase in allowance for future credit losses as a result of weaker macroeconomic performance and unfavourable changes in forward looking macroeconomic indicators. Adjusted diluted earnings per share1 was $3.53, down 8% from $3.83 in the first quarter of 2024. Return on equity during the quarter was 13.4%, compared to 21.9% in the first quarter of 2024. Adjusted return on equity1 was 20.4% in the quarter, compared to 24.6% in the same period of 2024.
“During the quarter we were proud to serve 43,500 new customers, while producing $190 million in portfolio growth, highlighting the critical role we play in providing everyday Canadians access to credit,” said David Ingram, goeasy’s Executive Chairman, “Our results continued to demonstrate the resilience of our business model during periods of macroeconomic uncertainty. We also bolstered our balance sheet and liquidity, with $565 million of new capital, lifting our funding capacity to $2.0 billion to support our organic growth plans. With the increased level of liquidity and conservative leverage profile, we also repurchased approximately $96 million in shares during and subsequent to quarter-end,” Mr. Ingram continued, “While the total yield in the quarter was at the lower end of our forecasted range, we are addressing through product, pricing and collections optimization efforts and remain on track to achieving all of our forecasted metrics for 2025.”
Other Key First Quarter Highlights
easyfinancial
Revenue of $355 million, up 12%46% of the loan portfolio secured, up from 43%Strong volume of applications for credit, up 10%New customer volume at 43,500, up 8%73% of net loan advances1 in the quarter were issued to new customers, up from 69%Strong volume of originations in automotive financing, up 30%Average loan book per branch3 improved to a record $7.2 million, an increase of 20%Weighted average interest rate3 on consumer loans of 28.4%, down from 30.0%Operating income of $157 million, up 1%
easyhome
Revenue of $37.0 million, down slightly from $39.1 millionConsumer loan portfolio within easyhome stores increased to $125.8 million, up 17%Financial revenue2 from consumer lending increased to $13.5 million, up 6%Operating income of $9.5 million, down 16%
Overall
95th consecutive quarter of positive net income2025 marks the 21st consecutive year of paying dividends and the 11th consecutive year of a dividend increase60th consecutive quarter of same store revenue growthTotal customers served over 1.5 million since easyfinancial’s inceptionAcquired and organically originated over $16.6 billion in loans since easyfinancial’s inceptionAdjusted return on equity1 of 20.4%, down from 24.6%Fully drawn weighted average cost of borrowing at 6.3%, down from 6.8%Debt to adjusted tangible equity4 of 3.53x on March 31, 2025
Balance Sheet and Liquidity
Total assets were $5.33 billion as of March 31, 2025, an increase of 21% from $4.42 billion as of March 31, 2024, primarily driven by growth in the consumer loan portfolio.
Subsequent to quarter-end, the Company issued US$400 million aggregate principal amount of senior unsecured notes due 2030 (the “Notes”). In connection with the offering, the Company entered into a currency swap agreement (the “Currency Swap”) to reduce the Canadian dollar equivalent cost of borrowing on the Notes to 6.03% per annum. Before giving effect to the Currency Swap, the coupon on the Notes is 7.375% per annum. The Company used the net proceeds from the sale of the Notes to partially repay indebtedness under its secured facilities and for general corporate purposes.
Free cash flow from operations before net growth in gross consumer loans receivable2 in the quarter was $31 million compared to $77 million in the first quarter of 2024. Based on the cash on hand at the end of the quarter and the borrowing capacity under the Company’s existing revolving credit facilities, including the aforementioned Notes offering completed following the quarter, the Company has approximately $2.0 billion in total funding capacity as of May 1, 2025 and a debt to adjusted tangible equity ratio of 3.53x as of March 31, 2025. The Company remains confident that the capacity available under its existing funding facilities, and its ability to raise additional debt financing, is sufficient to fund its organic growth forecast.
At quarter-end, the Company’s weighted average cost of borrowing was 6.8%, and the fully drawn weighted average cost of borrowing was 6.3%. The Company estimates that it could currently grow the consumer loan portfolio by approximately $300 million per year solely from internal cash flows, without utilizing external debt. The Company also estimates that once its existing and available sources of debt are fully utilized, it could continue to grow the loan portfolio by approximately $500 million per year solely from internal cash flows.
Dividend
The Board of Directors has approved a quarterly dividend of $1.46 per share payable on July 11, 2025 to the holders of common shares of record as at the close of business on June 27, 2025.
Forward-Looking Statements
All figures reported above with respect to outlook are targets established by the Company and are subject to change as plans and business conditions vary. Accordingly, investors are cautioned not to place undue reliance on the foregoing guidance. Actual results may differ materially.
This press release includes forward-looking statements about goeasy, including, but not limited to, its business operations, strategy and expected financial performance and condition. Forward-looking statements include, but are not limited to, statements with respect to forecasts for growth of the consumer loans receivable, annual revenue growth forecasts, strategic initiatives, new product offerings and new delivery channels, anticipated cost savings, planned capital expenditures, anticipated capital requirements and the Company’s ability to secure sufficient capital, liquidity of the Company, plans and references to future operations and results, critical accounting estimates, expected future yields and net charge off rates on loans, the dealer relationships, the size and characteristics of the Canadian non-prime lending market and the continued development of the type and size of competitors in the market. In certain cases, forward-looking statements that are predictive in nature, depend upon or refer to future events or conditions, and/or can be identified by the use of words such as “expect”, “continue”, “anticipate”, “intend”, “aim”, “plan”, “believe”, “budget”, “estimate”, “forecast”, “foresee”, “target” or negative versions thereof and similar expressions, and/or state that certain actions, events or results “may”, “could”, “would”, “might” or “will” be taken, occur or be achieved.
Forward-looking statements are based on certain factors and assumptions, including expected growth, results of operations and business prospects and are inherently subject to, among other things, risks, uncertainties and assumptions about the Company’s operations, economic factors and the industry generally. There can be no assurance that forward-looking statements will prove to be accurate as actual results and future events could differ materially from those expressed or implied by forward-looking statements made by the Company. Some important factors that could cause actual results to differ materially from those expressed in the forward-looking statements include, but are not limited to, goeasy’s ability to enter into new lease and/or financing agreements, collect on existing lease and/or financing agreements, open new locations on favourable terms, offer products which appeal to customers at a competitive rate, respond to changes in legislation, react to uncertainties related to regulatory action, raise capital under favourable terms, compete, manage the impact of litigation (including shareholder litigation), control costs at all levels of the organization and maintain and enhance the system of internal controls.
The Company cautions that the foregoing list is not exhaustive. These and other factors could cause actual results to differ materially from our expectations expressed in the forward-looking statements, and further details and descriptions of these and other factors are disclosed in the Company’s Management’s Discussion and Analysis (“MD&A”), including under the section entitled “Risk Factors”.
The reader is cautioned to consider these, and other factors carefully and not to place undue reliance on forward-looking statements, which may not be appropriate for other purposes. The Company is under no obligation (and expressly disclaims any such obligation) to update or alter the forward-looking statements whether as a result of new information, future events or otherwise, unless required by law.
About goeasy
goeasy Ltd. is a Canadian company, headquartered in Mississauga, Ontario, that provides non-prime leasing and lending services through its easyhome, easyfinancial and LendCare brands. Supported by over 2,600 employees, the Company offers a wide variety of financial products and services including unsecured and secured instalment loans, merchant financing through a variety of verticals and lease-to-own merchandise. Customers can transact seamlessly through an omni-channel model that includes online and mobile platforms, over 400 locations across Canada, and point-of-sale financing offered in the retail, powersports, automotive, home improvement and healthcare verticals, through approximately 11,000 merchant partners across Canada. Throughout the Company’s history, it has acquired and organically served over 1.5 million Canadians and originated over $16.6 billion in loans.
Accredited by the Better Business Bureau, goeasy is the proud recipient of several awards in recognition of its exceptional culture and continued business growth including 2024 Best Workplaces™ in Financial Services & Insurance, Waterstone Canada’s Most Admired Corporate Cultures, ranking on the 2022 Report on Business Women Lead Here executive gender diversity benchmark, placing on the 2024 Report on Business ranking of Canada’s Top Growing Companies, ranking on the TSX30, Greater Toronto Top Employers Award and has been certified as a Great Place to Work®. The Company is represented by a diverse group of team members from over 90 nationalities who believe strongly in giving back to communities in which it operates. To date, goeasy has raised and donated over $6.5 million to support its long-standing partnerships with BGC Canada and many other local charities.
goeasy Ltd.’s. common shares are listed on the TSX under the trading symbol “GSY”. goeasy is rated BB- with a stable trend from S&P and Ba3 with a stable trend from Moody’s.
For more information about goeasy and our business units, visit www.goeasy.com, www.easyfinancial.com, www.lendcare.ca, www.easyhome.ca.
For further information contact:
Farhan Ali Khan
Executive Vice President & Chief Strategy and Corporate Development Officer
(905) 272-2788
Notes:
1 These are non-IFRS ratios. Refer to “Non-IFRS Measures and Other Financial Measures” section in this press release.
2 These are non-IFRS measures. Refer to “Non-IFRS Measures and Other Financial Measures” section in this press release.
3 These are supplementary financial measures. Refer to “Non-IFRS Measures and Other Financial Measures” section in this press release.
4 These are capital management measures. Refer to “Non-IFRS Measures and Other Financial Measures” section in this press release.
5 Non-IFRS ratios, non-IFRS measures, supplementary financial measures and capital management measures are not determined in accordance with IFRS, do not have standardized meanings and may not be comparable to similar financial measures presented by other companies.
goeasy Ltd.
INTERIM CONDENSED CONSOLIDATED STATEMENTS OF FINANCIAL POSITION
(Unaudited)
(Expressed in thousands of Canadian dollars)
As At
As At
March 31,
December 31,
2025
2024
ASSETS
Cash
180,832
251,381
Accounts receivable
41,918
42,438
Prepaid expenses
15,000
9,488
Consumer loans receivable, net
4,555,358
4,366,533
Investments
41,918
41,918
Lease assets
38,665
40,973
Derivative financial assets
73,773
60,675
Deferred income tax assets, net
7,749
–
Property and equipment, net
33,579
35,004
Right-of-use assets, net
52,732
54,224
Intangible assets, net
107,080
110,979
Goodwill
180,923
180,923
TOTAL ASSETS
5,329,527
5,194,536
LIABILITIES AND SHAREHOLDERS’ EQUITY
Liabilities
Revolving credit facility
164,610
21,797
Accounts payable and other liabilities
126,457
156,903
Income taxes payable
5,928
24,567
Dividends payable
23,717
19,519
Unearned revenue
25,710
25,864
Accrued interest payable
62,543
49,003
Deferred income tax liabilities, net
–
4,184
Lease liabilities
60,495
62,164
Secured borrowings
107,402
120,335
Revolving securitization warehouse facilities
1,134,628
1,073,876
Derivative financial liabilities
25,481
21,466
Notes payable
2,440,141
2,413,795
TOTAL LIABILITIES
4,177,112
3,993,473
Shareholders’ equity
Share capital
428,142
438,302
Contributed surplus
29,223
26,942
Accumulated other comprehensive loss
(52,612)
(56,938)
Retained earnings
747,662
792,757
TOTAL SHAREHOLDERS’ EQUITY
1,152,415
1,201,063
TOTAL LIABILITIES AND SHAREHOLDERS’ EQUITY
5,329,527
5,194,536
goeasy Ltd.
INTERIM CONDENSED CONSOLIDATED STATEMENTS OF INCOME
(Unaudited)
(Expressed in thousands of Canadian dollars, except earnings per share)
Three Months Ended
March 31,
March 31,
2025
2024
REVENUE
Interest income
295,829
260,072
Lease revenue
22,242
24,741
Commissions earned
68,187
63,964
Charges and fees
5,603
8,337
391,861
357,114
OPERATING EXPENSES
BAD DEBTS
131,023
105,195
OTHER OPERATING EXPENSES
Salaries and benefits
49,463
52,450
Share-based compensation
4,441
4,252
Technology costs
12,220
8,340
Advertising and promotion
8,686
7,774
Underwriting and collections
7,162
4,702
Occupancy
5,672
5,326
Other expenses
7,681
10,486
95,325
93,330
DEPRECIATION AND AMORTIZATION
Depreciation of lease assets
6,983
7,080
Amortization of intangible assets
5,646
5,842
Depreciation of right-of-use assets
5,297
5,406
Depreciation of property and equipment
2,597
2,550
20,523
20,878
TOTAL OPERATING EXPENSES
246,871
219,403
OPERATING INCOME
144,990
137,711
OTHER LOSS
–
(4,398)
FINANCE COSTS
(89,651)
(51,313)
INCOME BEFORE INCOME TAXES
55,339
82,000
INCOME TAX EXPENSE (RECOVERY)
Current
30,966
24,857
Deferred
(15,026)
(1,801)
15,940
23,056
NET INCOME
39,399
58,944
BASIC EARNINGS PER SHARE
2.35
3.46
DILUTED EARNINGS PER SHARE
2.32
3.40
SUMMARY OF FINANCIAL RESULTS BY REPORTABLE SEGMENT
(Expressed in thousands of Canadian dollars, except earnings per share)
Three Months Ended March 31, 2025
easyfinancial
easyhome
Corporate
Total
Revenue
Interest income
285,346
10,483
–
295,829
Lease revenue
–
22,242
–
22,242
Commissions earned
64,625
3,562
–
68,187
Charges and fees
4,848
755
–
5,603
354,819
37,042
–
391,861
Operating expenses
Bad debts
126,467
4,556
–
131,023
Other operating expenses
61,526
13,925
19,874
95,325
Depreciation and amortization
9,736
9,063
1,724
20,523
197,729
27,544
21,598
246,871
Operating income (loss)
157,090
9,498
(21,598)
144,990
Other income
–
Finance costs
(89,651)
Income before income taxes
55,339
Income taxes
15,940
Net income
39,399
Diluted earnings per share
2.32
Three Months Ended March 31, 2024
easyfinancial
easyhome
Corporate
Total
Revenue
Interest income
250,139
9,933
–
260,072
Lease revenue
–
24,741
–
24,741
Commissions earned
60,494
3,470
–
63,964
Charges and fees
7,423
914
–
8,337
318,056
39,058
–
357,114
Operating expenses
Bad debts
101,303
3,892
–
105,195
Other operating expenses
52,011
14,562
26,757
93,330
Depreciation and amortization
9,875
9,283
1,720
20,878
163,189
27,737
28,477
219,403
Operating income (loss)
154,867
11,321
(28,477)
137,711
Other loss
(4,398)
Finance costs
(51,313)
Income before income taxes
82,000
Income taxes
23,056
Net income
58,944
Diluted earnings per share
3.40
SUMMARY OF FINANCIAL RESULTS AND KEY PERFORMANCE INDICATORS
(Expressed in thousands of Canadian dollars, except earnings per share and percentages)
Three Months Ended
March 31,
March 31,
Variance
Variance
2025
2024
$ / bps
% change
Summary Financial Results
Revenue
391,861
357,114
34,747
9.7 %
Bad debts
131,023
105,195
25,828
24.6 %
Other operating expenses
95,325
93,330
1,995
2.1 %
EBITDA1
158,530
147,111
11,419
7.8 %
EBITDA margin1
40.5 %
41.2 %
(70 bps)
(1.7 %)
Depreciation and amortization
20,523
20,878
(355)
(1.7 %)
Operating income
144,990
137,711
7,279
5.3 %
Operating margin
37.0 %
38.6 %
(160 bps)
(4.1 %)
Other loss
–
(4,398)
4,398
(100.0 %)
Finance costs
89,651
51,313
38,338
74.7 %
Effective income tax rate
28.8 %
28.1 %
70 bps
2.5 %
Net income
39,399
58,944
(19,545)
(33.2 %)
Diluted earnings per share
2.32
3.40
(1.08)
(31.8 %)
Return on receivables
3.3 %
6.2 %
(290 bps)
(46.8 %)
Return on assets
3.0 %
5.5 %
(250 bps)
(45.5 %)
Return on equity
13.4 %
21.9 %
(850 bps)
(38.8 %)
Return on tangible common equity1
17.9 %
29.6 %
(1,170 bps)
(39.5 %)
Adjusted Financial Results1
Other operating expenses
102,216
97,685
4,531
4.6 %
Efficiency ratio
26.1 %
27.4 %
(130 bps)
(4.7 %)
Operating income
148,357
143,711
4,646
3.2 %
Operating margin
37.9 %
40.2 %
(230 bps)
(5.7 %)
Net income
60,039
66,288
(6,249)
(9.4 %)
Diluted earnings per share
3.53
3.83
(0.30)
(7.8 %)
Return on receivables
5.1 %
7.0 %
(190 bps)
(27.1 %)
Return on assets
4.6 %
6.2 %
(160 bps)
(25.8 %)
Return on equity
20.4 %
24.6 %
(420 bps)
(17.1 %)
Return on tangible common equity
25.7 %
32.0 %
(630 bps)
(19.7 %)
Key Performance Indicators
Segment Financials
easyfinancial revenue
354,819
318,056
36,763
11.6 %
easyfinancial operating margin
44.3 %
48.7 %
(440 bps)
(9.0 %)
easyhome revenue
37,042
39,058
(2,016)
(5.2 %)
easyhome operating margin
25.6 %
29.0 %
(340 bps)
(11.7 %)
Portfolio Indicators
Gross consumer loans receivable
4,786,525
3,852,079
934,446
24.3 %
Growth in consumer loans receivable
190,410
206,877
(16,467)
(8.0 %)
Gross loan originations
676,770
686,433
(9,663)
(1.4 %)
Total yield on consumer loans (including ancillary products)1
31.3 %
35.0 %
(370 bps)
(10.6 %)
Net charge offs as a percentage of average gross consumer loans receivable
8.9 %
9.1 %
(20 bps)
(2.2 %)
Free cash flows from operations before net growth in gross consumer loans receivable1
31,240
77,142
(45,902)
(59.5 %)
Potential monthly leasing revenue1
6,727
7,377
(650)
(8.8 %)
1 EBITDA, adjusted other operating expenses, adjusted operating income, adjusted net income and free cash flows from operations before net growth in gross consumer loans receivable are non-IFRS measures. EBITDA margin, efficiency ratio, adjusted operating margin, adjusted diluted earnings per share, adjusted return on equity, adjusted return on receivable, adjusted return on assets, reported and adjusted return on tangible common equity and total yield on consumer loans (including ancillary products) are non-IFRS ratios. Refer to “Non-IFRS Measures and Other Financial Measures” section in this press release.
Non-IFRS Measures and Other Financial Measures
The Company uses a number of financial measures to assess its performance. Some of these measures are not calculated in accordance with International Financial Reporting Standards (IFRS) as issued by International Accounting Standards Board (IASB), are not identified by IFRS and do not have standardized meanings that would ensure consistency and comparability among companies using these measures. The Company believes that non-IFRS measures are useful in assessing ongoing business performance and provide readers with a better understanding of how management assesses performance. These non-IFRS measures are used throughout this press release and listed below. An explanation of the composition of non-IFRS measures and other financial measures can be found in the Company’s MD&A, available on www.sedarplus.ca.
Adjusted Net Income and Adjusted Diluted Earnings Per Share
Adjusted net income is a non-IFRS measure and adjusted diluted earnings per share is a non-IFRS ratio. Refer to “Key Performance Indicators and Non-IFRS Measures” section on page 24 of the Company’s MD&A for the three-month period ended March 31, 2025. Items used to calculate adjusted net income and adjusted earnings per share for the three-month periods ended March 31, 2025 and 2024 include those indicated in the chart below:
Three Months Ended
($ in 000’s except earnings per share)
March 31,
2025
March 31,
2024
Net income as stated
39,399
58,944
Impact of adjusting items
Other operating expenses
Integration costs1
92
182
Advisory costs3
–
2,543
Depreciation and amortization
Amortization of acquired intangible assets2
3,275
3,275
Other loss4
–
4,398
Finance costs
Fair value change on prepayment options related to Notes Payable5
24,714
(1,198)
Total pre-tax impact of adjusting items
28,081
9,200
Income tax impact of above adjusting items
(7,441)
(1,856)
After-tax impact of adjusting items
20,640
7,344
Adjusted net income
60,039
66,288
Weighted average number of diluted shares outstanding
17,007
17,319
Diluted earnings per share as stated
2.32
3.40
Per share impact of adjusting items
1.21
(0.43)
Adjusted diluted earnings per share
3.53
3.83
Adjusting items related to the LendCare acquisition
1
Integration costs related to representation and warranty insurance costs, and other integration costs related to the acquisition of LendCare.
2
Amortization of the $131 million intangible asset related to the acquisition of LendCare with an estimated useful life of ten years.
Adjusting items related to the advisory costs
3
Advisory costs for the three-month period ended March 31, 2024 were related to non-recurring advisory, consulting and legal costs.
Adjusting item related to other income
4
For the three-month period ended March 31, 2024, net investment loss was due to fair value changes in the Company’s investments.
Adjusting item related to prepayment options embedded in the Notes Payable
5
For the three-month periods ended March 31, 2025 and 2024, the Company recognized a fair value change on the prepayment options related to Notes Payable.
Adjusted Other Operating Expenses and Efficiency Ratio
Adjusted other operating expenses is a non-IFRS measure and efficiency ratio is a non-IFRS ratio. Refer to “Key Performance Indicators and Non-IFRS Measures” section on page 24 of the Company’s MD&A for the three-month period ended March 31, 2025. Items used to calculate adjusted other operating expenses and efficiency ratio for the three-month periods ended March 31, 2025 and 2024 include those indicated in the chart below:
Three Months Ended
($ in 000’s except earnings per share)
March 31,
2025
March 31,
2024
Other operating expenses as stated
95,325
93,330
Impact of adjusting items1
Other operating expenses
Integration costs
(92)
(182)
Advisory costs
–
(2,543)
Depreciation and amortization
Depreciation of lease assets
6,983
7,080
Total impact of adjusting items
102,216
4,355
Adjusted other operating expenses
102,216
97,685
Total revenue
391,861
357,114
Efficiency ratio
26.1 %
27.4 %
1
For explanation of adjusting items, refer to the corresponding “Adjusted Net Income and Adjusted Diluted Earnings Per Share” section.
Adjusted Operating Margin
Adjusted operating income is a non-IFRS measure and adjusted operating margin is a non-IFRS ratio. Refer to “Key Performance Indicators and Non-IFRS Measures” section on page 24 of the Company’s MD&A for the three-month period ended March 31, 2025. Items used to calculate adjusted operating income and adjusted operating margins for the three-month periods ended March 31, 2025 and 2024 include those indicated in the chart below:
Three Months Ended
($ in 000’s except percentages)
March 31,
2025
March 31,
2025
(adjusted)
March 31,
2024
March 31,
2024
(adjusted)
easyfinancial
Operating income
157,090
157,090
154,867
154,867
Divided by revenue
354,819
354,819
318,056
318,056
easyfinancial operating margin
44.3 %
44.3 %
48.7 %
48.7 %
easyhome
Operating income
9,498
9,498
11,321
11,321
Divided by revenue
37,042
37,042
39,058
39,058
easyhome operating margin
25.6 %
25.6 %
29.0 %
29.0 %
Total
Operating income
144,990
144,990
137,711
137,711
Other operating expenses1
Integration costs
–
92
–
182
Advisory costs
–
–
–
2,543
Depreciation and amortization1
Amortization of acquired intangible assets
–
3,275
–
3,275
Adjusted operating income
144,990
148,357
137,711
143,711
Divided by revenue
391,861
391,861
357,114
357,114
Total operating margin
37.0 %
37.9 %
38.6 %
40.2 %
1
For explanation of adjusting items, refer to the corresponding “Adjusted Net Income and Adjusted Diluted Earnings Per Share” section.
Earnings before Interest, Taxes, Depreciation and Amortization (“EBITDA”) and EBITDA Margin
EBITDA is a non-IFRS measure and EBITDA margin is a non-IFRS ratio. Refer to “Key Performance Indicators and Non-IFRS Measures” section on page 24 of the Company’s MD&A for the three-month period ended March 31, 2025. Items used to calculate EBITDA and EBITDA margin for the three-month periods ended March 31, 2025 and 2024 include those indicated in the chart below:
Three Months Ended
($ in 000’s except percentages)
March 31,
2025
March 31,
2024
Net income as stated
39,399
58,944
Finance cost
89,651
51,313
Income tax expense
15,940
23,056
Depreciation and amortization
20,523
20,878
Depreciation of lease assets
(6,983)
(7,080)
EBITDA
158,530
147,111
Divided by revenue
391,861
357,114
EBITDA margin
40.5 %
41.2 %
Free Cash Flow from Operations before Net Growth in Gross Consumer Loans Receivable
Free cash flow from operations before net growth in gross consumer loans receivable is a non-IFRS measure. Refer to “Key Performance Indicators and Non-IFRS Measures” section on page 24 of the Company’s MD&A for the three-month period ended March 31, 2025. Items used to calculate free cash flow from operations before net growth in gross consumer loans receivable for the three-month periods ended March 31, 2025 and 2024 include those indicated in the chart below:
Three Months Ended
March 31,
2025
March 31,
2024
Cash used in operating activities
(159,170)
(129,735)
Net growth in gross consumer loans receivable during the period
190,410
206,877
Free cash flows from operations before net growth in gross consumer loans receivable
31,240
77,142
Adjusted Return on Receivables
Adjusted return on receivables is a non-IFRS ratio. Refer to “Key Performance Indicators and Non-IFRS Measures” section on page 24 of the Company’s MD&A for the three-month period ended March 31, 2025. Items used to calculate adjusted return on assets for the three-month periods ended March 31, 2025 and 2024 include those indicated in the chart below:
Three Months Ended
($ in 000’s except percentages)
March 31,
2025
March 31,
2025
(adjusted)
March 31,
2024
March 31,
2024
(adjusted)
Net income as stated
39,399
39,399
58,944
58,944
After-tax impact of adjusting items1
–
20,640
–
7,344
Adjusted net income
39,399
60,039
58,944
66,288
Multiplied by number of periods in a year
X 4
X 4
X 4
X 4
Divided by average gross consumer loans receivable
4,709,745
4,709,745
3,778,309
3,778,309
Return on receivables
3.3 %
5.1 %
6.2 %
7.0 %
1
For explanation of adjusting items, refer to the corresponding “Adjusted Net Income and Adjusted Diluted Earnings Per Share” section.
Adjusted Return on Assets
Adjusted return on assets is a non-IFRS ratio. Refer to “Key Performance Indicators and Non-IFRS Measures” section on page 24 of the Company’s MD&A for the three-month period ended March 31, 2025. Items used to calculate adjusted return on assets for the three-month periods ended March 31, 2025 and 2024 include those indicated in the chart below:
Three Months Ended
($ in 000’s except percentages)
March 31,
2025
March 31,
2025
(adjusted)
March 31,
2024
March 31,
2024
(adjusted)
Net income as stated
39,399
39,399
58,944
58,944
After-tax impact of adjusting items1
–
20,640
–
7,344
Adjusted net income
39,399
60,039
58,944
66,288
Multiplied by number of periods in a year
X 4
X 4
X 4
X 4
Divided by average total assets for the period
5,262,032
5,262,032
4,290,098
4,290,098
Return on assets
3.0 %
4.6 %
5.5 %
6.2 %
1
For explanation of adjusting items, refer to the corresponding “Adjusted Net Income and Adjusted Diluted Earnings Per Share” section.
Adjusted Return on Equity
Adjusted return on equity is a non-IFRS ratio. Refer to “Key Performance Indicators and Non-IFRS Measures” section on page 24 of the Company’s MD&A for the three-month period ended March 31, 2025. Items used to calculate adjusted return on equity for the three-month periods ended March 31, 2025 and 2024 include those indicated in the chart below:
Three Months Ended
($ in 000’s except percentages)
March 31,
2025
March 31,
2025
(adjusted)
March 31,
2024
March 31,
2024
(adjusted)
Net income as stated
39,399
39,399
58,944
58,944
After-tax impact of adjusting items1
–
20,640
–
7,344
Adjusted net income
39,399
60,039
58,944
66,288
Multiplied by number of periods in a year
X 4
X 4
X 4
X 4
Divided by average shareholders’ equity for the period
1,176,739
1,176,739
1,078,662
1,078,662
Return on equity
13.4 %
20.4 %
21.9 %
24.6 %
1
For explanation of adjusting items, refer to the corresponding “Adjusted Net Income and Adjusted Diluted Earnings Per Share” section.
Reported and Adjusted Return on Tangible Common Equity
Reported and adjusted return on tangible common equity are non-IFRS ratios. Refer to “Key Performance Indicators and Non-IFRS Measures” section on page 24 of the Company’s MD&A for the three-month period ended March 31, 2025. Items used to calculate reported and adjusted return on tangible common equity for the three-month periods ended March 31, 2025 and 2024 include those indicated in the chart below:
Three Months Ended
($ in 000’s except percentages)
March 31,
2025
March 31,
2025
(adjusted)
March 31,
2024
March 31,
2024
(adjusted)
Net income as stated
39,399
39,399
58,944
58,944
Amortization of acquired intangible assets
3,275
3,275
3,275
3,275
Income tax impact of the above item
(868)
(868)
(868)
(868)
Net income before amortization of acquired intangible assets, net of income tax
41,806
41,806
61,351
61,351
Impact of adjusting items1
Other operating expenses
Integration costs
–
92
–
182
Advisory Costs
–
–
–
2,543
Other loss
–
–
–
4,398
Finance costs
Fair value change on prepayment options related to Notes Payable
–
24,714
–
(1,198)
Total pre-tax impact of adjusting items
–
24,806
–
5,925
Income tax impact of above adjusting items
(6,573)
–
(988)
After-tax impact of adjusting items
–
18,233
–
4,937
Adjusted net income
41,806
60,039
61,351
66,288
Multiplied by number of periods in a year
X 4
X 4
X 4
X 4
Average shareholders’ equity
1,176,739
1,176,739
1,078,662
1,078,662
Average goodwill
(180,923)
(180,923)
(180,923)
(180,923)
Average acquired intangible assets2
(81,329)
(81,329)
(94,429)
(94,429)
Average related deferred tax liabilities
21,552
21,552
25,024
25,024
Divided by average tangible common equity
936,039
936,039
828,334
828,334
Return on tangible common equity
17.9 %
25.7 %
29.6 %
32.0 %
1
For explanation of adjusting items, refer to the corresponding “Adjusted Net Income and Adjusted Diluted Earnings Per Share” section.
2
Excludes intangible assets relating to software.
easyhome Financial Revenue
easyhome financial revenue is a non-IFRS measure. It’s calculated as total company revenue less easyfinancial revenue and leasing revenue. The Company believes that easyhome financial revenue is an important measure of the performance of the easyhome segment. Items used to calculate easyhome financial revenue for the three-month periods ended March 31, 2025 and 2024 include those indicated in the chart below:
($in 000’s)
Three Months Ended
March 31,
2025
March 31,
2024
Total company revenue
391,861
357,114
Less: easyfinancial revenue
(354,819)
(318,056)
Less: leasing revenue
(23,515)
(26,249)
easyhome financial revenue
13,527
12,809
Total Yield on Consumer Loans as a Percentage of Average Gross Consumer Loans Receivable
Total yield on consumer loans as a percentage of average gross consumer loans receivable is a non-IFRS ratio. See description in section “Portfolio Analysis” on page 13 of the Company’s MD&A for the three-month period ended March 31, 2025. Items used to calculate total yield on consumer loans as a percentage of average gross consumer loans receivable for the three-month periods ended March 31, 2025 and 2024 include those indicated in the chart below:
Three Months Ended
($ in 000’s except percentages)
March 31,
2025
March 31,
2024
Total Company revenue
391,861
357,114
Less: Leasing revenue
(23,515)
(26,249)
Financial revenue
368,346
330,865
Multiplied by number of periods in a year
X 4
X 4
Divided by average gross consumer loans receivable
4,709,745
3,778,309
Total yield on consumer loans as a percentage of average gross consumer loans receivable (annualized)
31.3 %
35.0 %
Net Principal Written and Percentage Net Principal Written to New Customers
Net principal written (Net loan advances) is a non-IFRS measure. See description in section “Portfolio Analysis” on page 13 of the Company’s MD&A for the three-month period ended March 31, 2025. The percentage of net loan advances to new customers is a non-IFRS ratio. It is calculated as loan originations to new customers divided by the net principal written. The Company uses percentage of net loan advances to new customers, among other measures, to assess the operating performance of its lending business. Items used to calculate the percentage of net loan advances to new customers for the three-month periods ended March 31, 2025 and 2024 include those indicated in the chart below:
Three Months Ended
($ in 000’s)
March 31,
2025
March 31,
2024
Gross loan originations
676,769
686,433
Loan originations to new customers
431,949
355,881
Loan originations to existing customers
244,821
330,552
Less: Proceeds applied to repay existing loans
(85,711)
(171,082)
Net advance to existing customers
159,110
159,470
Net principal written
591,059
515,351
Percentage net advances to new customers
73.1 %
69.1 %
Debt to Adjusted Tangible Equity
Debt to adjusted tangible equity is a capital management measure. Refer to “Financial Condition” section on page 32 of the Company’s MD&A for the three-month period ended March 31, 2025.
Average Loan Book Per Branch
Average loan book per branch is a supplementary financial measure. It is calculated as gross consumer loans receivable held by easyfinancial branch locations divided by the number of total easyfinancial branch locations.
Weighted Average Interest Rate
Weighted average interest rate is a supplementary financial measure. It is calculated as the sum of individual loan balance multiplied by interest rate divided by gross consumer loans receivable.
SOURCE goeasy Ltd
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Construmat Showcases the Transformation of Construction Towards Sustainability
Published
45 minutes agoon
May 14, 2025By

BARCELONA, Spain, May 14, 2025 /PRNewswire/ — From May 20 to 22, Construmat returns as Spain’s leading trade fair for the construction industry, expanding in number of companies, international presence and scale. It will showcase technologies, systems, and materials aimed at advancing more sustainable and efficient construction models. The Fira de Barcelona event will also offer ideas and experiences to reduce the sector’s environmental impact, increase digitalization, attract talent, and address the housing shortage crisis.
In its 24th edition, Construmat will gather over 350 exhibitors from 22 countries in Barcelona, expecting to exceed 22,000 visitors. The fair has grown by 24% in participating companies and 15% in occupied space compared to last year.
With a commercial offering focused on sustainability and efficiency improvement, Construmat presents the latest in machinery and tools, industrialized construction, walls, structures, façades and roofs, insulation, waterproofing, urban planning and outdoor spaces, design and interior design, flooring and cladding, BIM and ICT for projects and construction, kitchens, bathrooms, lighting, energy management and capture, installations, enclosures, carpentry, locksmithing, and solar protection, among others.
This year, the fair has increased its international presence, with 35% of the commercial exhibition coming from outside Spain. Companies and group pavilions from France, Germany, Portugal, China, Poland, Belgium, Austria, Morocco, Italy, the UK, the Netherlands, Egypt, Andorra, Lithuania, Hungary, and Japan will participate.
Turkey will be the guest country, with over 20 exhibitors—mainly manufacturers of construction materials and machinery. Turkey will also feature prominently in the fair’s activity program, sharing success stories and participating in business meetings with a strong commercial and institutional delegation.
Disruptive Startups
The commercial area will also host 40 startups offering technological solutions to optimize processes, reduce costs, and improve efficiency in the construction sector. Innovations include nanocoatings to enhance material functionality and durability, sensors for real-time concrete strength monitoring, and systems for infrastructure analysis using drones and 3D technology. This area will also feature talks, pitching sessions, and networking opportunities for startups to present their projects to potential investors, buyers, and partners.
Congress, sessions, and workshops
The fair will offer 120 activities, including the standout Sustainable Building Congress. Over 100 national and international speakers will address topics such as affordable social housing, building health and biohabitability, and practical applications of AI in architecture, construction, and public works. Keynote speakers include architects David Adjaye, Peris + Toral, Stephen Bates, and Mohammed Adib.
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View original content:https://www.prnewswire.co.uk/news-releases/construmat-showcases-the-transformation-of-construction-towards-sustainability-302454436.html
Technology
Americans trust online checkout but lack confidence in consumer protection, according to new global index from Checkout.com
Published
45 minutes agoon
May 14, 2025By

Checkout.com launches inaugural Digital Economy Trust Index, which ranks countries based on consumer perception of security, transparency and user experienceU.S. consumers express full trust in online checkout security, but show low confidence in blockchain and consumer protectionsThe Index reveals first of a kind correlation between consumer trust in the digital economy and national growth in GDP
LONDON, May 14, 2025 /PRNewswire/ — Today Checkout.com, a leading global digital payments company, launches the inaugural Digital Economy Trust Index, which measures consumer confidence in digital platforms and ranks 16 countries based on security, transparency and user experience in the digital economy. The ranking reveals a strong direct correlation between consumer trust in the digital economy and individual country GDP growth rates between 2014 and 2024, demonstrating the critical importance of digital trust to economic growth in the modern era.
China tops the Index ranking with a trust rating of 8.6 out of 10, followed by the United Arab Emirates (UAE), The Kingdom of Saudi Arabia (KSA), and Egypt. Surprisingly, considering the high rates of digitisation and e-commerce adoption in the region, Japan comes in last with an overall trust rating of just 2.6.
The Digital Economy Trust Index is intended to provide a comprehensive view of how individuals interact with, trust, and adopt digital systems. This helps businesses, policymakers and technology providers understand key trust drivers and barriers and ultimately grow trust in the digital economy to stimulate broader economic growth. Of the 18 distinct dimensions investigated in all markets, those that correlate most closely with the overall trust score were trust that new technology makes payment safer and trust in AI tools. This illustrates the inherent economic value of innovative payments and AI technologies.
China has a clear lead in trust in the digital economy, scoring full marks on trust in new payment methods, biometric security, and a belief that new technology makes payments safer. This suggests a mature technology infrastructure, cultural openness to digital innovation, and a supportive regulatory environment.
Broader regional trends show that the Middle East dominates in trust in the digital economy, with the UAE, KSA and Egypt taking second, third and fourth place in the Index respectively. All have high trust in biometrics, blockchain, and AI, possibly linked to government-led digital strategies and a supportive regulatory environment akin to China’s. Egypt punches above its weight here despite having relatively low digital payment volumes, due to its exceptionally high trust in AI tools and digital IDs.
Europe and North America lag behind in trust in the digital economy, particularly regarding trust in blockchain, biometric security and AI tools. This points to privacy concerns and general skepticism around digital advancements. Brits are particularly concerned about being scammed by deepfakes when shopping online, as well as having their image stolen and used for deepfakes while online shopping.
Spain leads Continental Europe in the Digital Economy Trust Index, while consumers in the Netherlands are more cautious but boast very high participation in the circular economy, a model of production and consumption which extends the life cycle of products via methods such as refurbishment, repair and reselling. German consumers are confident in consumer protections but cybersecurity and privacy are significant trust barriers. France has the second lowest overall trust score in the Index, only scoring higher than Japan. All European countries scored very low on digital wallet usage, in which China scored 10 out of 10, demonstrating the significant adoption gap between East and West and a global divide in preferred payment methods.
Despite sitting in the middle of the pack overall, Americans showed complete trust in online checkout security, while trust in blockchain and consumer protections scored lowest. Canada shares the lack of trust in consumer protection but has less experience of fraud and slightly more trust in storing payment card data online.
New Zealand leads developed economies in trust for digital ID and AI. Although 8th out of 16 in the overall Digital Economy Trust Index, it is a quiet frontrunner in trust outside of financial technology.
The Digital Economy Trust Index also validates Brazil’s emergence as a fintech powerhouse. High trust in digital money management and strong gig economy participation is likely buoyed by its young population and investment in and adoption of new digital payments technology, such as Pix.
The overall trends reflect the ‘leapfrog’ effect in payments. Traditionally more mature, card-based economies are falling behind emerging markets that have moved directly from cash to digital wallets when it comes to trust in the digital economy.
Checkout.com COO Jenny Hadlow says: “In the traditional economy, with physical commerce, trust is built in. You pay with chip and PIN or cash, and leave with your products in hand. In the digital economy, trust is earned. Clicking “buy” is part of a journey – with consumers handing over sensitive data, needing to believe in recourse if anything goes wrong, and making leaps of faith with emerging technologies. This index measures that trust and explores the distinct barriers that consumers globally face when it comes to embracing the digital economy, giving leaders the insight needed to overcome them.
“The digital economy is the economy of the future, and the future is arriving quickly. As such, governments and businesses urgently need to work together to increase trust in the digital economy and educate consumers on safe behaviours online to stimulate economic growth.”
“Fever has grown rapidly not just because we’ve democratised access to culture and arts, through the use of technology and data but because people know they can trust us,” commented Patricia Fernandez Hermida, Director of Operations, Fever. “We’ve embedded trust into every stage of the platform journey and reaped the rewards. To do that on a global scale across the whole digital economy would unlock more growth for everyone”.
See the full Digital Economy Trust Index here: trustindex.checkout.com
Methodology
The Digital Economy Trust Index is calculated based on three core pillars, each representing a key aspect of digital trust:
Usage and Behaviours, which assess how frequently and in what ways people engage with digital technologies, financial tools, and emerging innovations.Trust in the System, which measures consumer confidence in the security, reliability, and integrity of digital systems.Emerging Tech Adoption, which evaluates willingness to embrace and integrate newer technologies into daily life.
The pillars consist of six sub-pillars, each representing a specific dimension of digital trust. These sub-pillars are based on survey responses from 18,000 consumers across 16 countries, which research conducted by YouGov.
Responses are weighted and scored to ensure higher values reflect greater trust. Each sub-pillar score is then normalised on a 1 to 10 scale, ensuring equal weighting and comparability across measures.
The pillar score is calculated as the average of its six sub-pillars. The final Digital Trust Economy Index score is the average of the three pillar scores.
The Pearson correlation coefficient between national GDP growth rates and the Digital Economy Trust Index is approximately -0.71. This negative correlation suggests that higher GDP growth rates are associated with better (i.e., lower-numbered) rankings in trust in the digital economy.
Country
Digital Economy Trust Ranking
National GDP Growth 2014-2024 ranking
China
1
1
United Arab Emirates
2
3
Kingdom of Saudi Arabia
3
4
Egypt
4
2
New Zealand
5
5
Brazil
6
15
Australia
7
8
Spain
8
7
United States
9
6
United Kingdom
10
12
Canada
11
11
Netherlands
12
9
Sweden
13
10
Germany
14
14
France
15
13
Japan
16
16
About Checkout.com
Checkout.com processes payments for thousands of companies that shape the digital economy. Our global digital payments network supports over 145 currencies and delivers high-performance payment solutions across the world, processing billions of transactions annually.
With flexible and scalable technology, we help enterprise businesses boost acceptance rates, reduce processing costs, combat fraud, and turn payments into a major revenue driver. Headquartered in London and with 19 offices worldwide, Checkout.com is trusted by leading brands such as Alibaba, Docusign, GE Healthcare, Remitly, Sainsbury’s, Sony, The Financial Times, Uber Eats, Vinted, and Wise.
Checkout.com. Where the world checks out.
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SOURCE Checkout.com
Technology
New global Digital Economy Trust Index exposes correlation between GDP growth and consumer trust in online payments
Published
45 minutes agoon
May 14, 2025By

Checkout.com launches inaugural Digital Economy Trust Index, which ranks countries based on consumer perception of security, transparency and user experienceChina tops the digital economy trust rankings, followed closely by the Middle East, while Europe and North America lag behind due to strong mistrust for blockchain and consumer AI toolsThe Index reveals first of a kind correlation between consumer trust in the digital economy and national growth in GDP
LONDON, May 14, 2025 /PRNewswire/ — Today Checkout.com, a leading global digital payments company, launches the inaugural Digital Economy Trust Index, which measures consumer confidence in digital platforms and ranks 16 countries based on security, transparency and user experience in the digital economy. The ranking reveals a strong direct correlation between consumer trust in the digital economy and individual country GDP growth rates between 2014 and 2024, demonstrating the critical importance of digital trust to economic growth in the modern era.
China tops the Index ranking with a trust rating of 8.6 out of 10, followed by the United Arab Emirates (UAE), The Kingdom of Saudi Arabia (KSA), and Egypt. Surprisingly, considering the high rates of digitisation and e-commerce adoption in the region, Japan comes in last with an overall trust rating of just 2.6.
The Digital Economy Trust Index is intended to provide a comprehensive view of how individuals interact with, trust, and adopt digital systems. This helps businesses, policymakers and technology providers understand key trust drivers and barriers and ultimately grow trust in the digital economy to stimulate broader economic growth. Of the 18 distinct dimensions investigated in all markets, those that correlate most closely with the overall trust score were trust that new technology makes payment safer and trust in AI tools. This illustrates the inherent economic value of innovative payments and AI technologies.
China has a clear lead in trust in the digital economy, scoring full marks on trust in new payment methods, biometric security, and a belief that new technology makes payments safer. This suggests a mature technology infrastructure, cultural openness to digital innovation, and a supportive regulatory environment.
Broader regional trends show that the Middle East dominates in trust in the digital economy, with the UAE, KSA and Egypt taking second, third and fourth place in the Index respectively. All have high trust in biometrics, blockchain, and AI, possibly linked to government-led digital strategies and a supportive regulatory environment akin to China’s. Egypt punches above its weight here despite having relatively low digital payment volumes, due to its exceptionally high trust in AI tools and digital IDs.
Europe and North America lag behind in trust in the digital economy, particularly regarding trust in blockchain, biometric security and AI tools. This points to privacy concerns and general skepticism around digital advancements. Brits are particularly concerned about being scammed by deepfakes when shopping online, as well as having their image stolen and used for deepfakes while online shopping.
Spain leads Continental Europe in the Digital Economy Trust Index, while consumers in the Netherlands are more cautious but boast very high participation in the circular economy, a model of production and consumption which extends the life cycle of products via methods such as refurbishment, repair and reselling. German consumers are confident in consumer protections but cybersecurity and privacy are significant trust barriers. France has the second lowest overall trust score in the Index, only scoring higher than Japan. All European countries scored very low on digital wallet usage, in which China scored 10 out of 10, demonstrating the significant adoption gap between East and West and a global divide in preferred payment methods.
Despite sitting in the middle of the pack overall, Americans showed complete trust in online checkout security, while trust in blockchain and consumer protections scored lowest. Canada shares the lack of trust in consumer protection but has less experience of fraud and slightly more trust in storing payment card data online.
New Zealand leads developed economies in trust for digital ID and AI. Although 8th out of 16 in the overall Digital Economy Trust Index, it is a quiet frontrunner in trust outside of financial technology.
The Digital Economy Trust Index also validates Brazil’s emergence as a fintech powerhouse. High trust in digital money management and strong gig economy participation is likely buoyed by its young population and investment in and adoption of new digital payments technology, such as Pix.
The overall trends reflect the ‘leapfrog’ effect in payments. Traditionally more mature, card-based economies are falling behind emerging markets that have moved directly from cash to digital wallets when it comes to trust in the digital economy.
Checkout.com COO Jenny Hadlow says: “In the traditional economy, with physical commerce, trust is built in. You pay with chip and PIN or cash, and leave with your products in hand. In the digital economy, trust is earned. Clicking “buy” is part of a journey – with consumers handing over sensitive data, needing to believe in recourse if anything goes wrong, and making leaps of faith with emerging technologies. This index measures that trust and explores the distinct barriers that consumers globally face when it comes to embracing the digital economy, giving leaders the insight needed to overcome them.
“The digital economy is the economy of the future, and the future is arriving quickly. As such, governments and businesses urgently need to work together to increase trust in the digital economy and educate consumers on safe behaviours online to stimulate economic growth.”
See the full Digital Economy Trust Index here: trustindex.checkout.com
Methodology
The Digital Economy Trust Index is calculated based on three core pillars, each representing a key aspect of digital trust:
Usage and Behaviours, which assess how frequently and in what ways people engage with digital technologies, financial tools, and emerging innovations.Trust in the System, which measures consumer confidence in the security, reliability, and integrity of digital systems.Emerging Tech Adoption, which evaluates willingness to embrace and integrate newer technologies into daily life.
The pillars consist of six sub-pillars, each representing a specific dimension of digital trust. These sub-pillars are based on survey responses from 18,000 consumers across 16 countries, which research conducted by YouGov.
Responses are weighted and scored to ensure higher values reflect greater trust. Each sub-pillar score is then normalised on a 1 to 10 scale, ensuring equal weighting and comparability across measures.
The pillar score is calculated as the average of its six sub-pillars. The final Digital Trust Economy Index score is the average of the three pillar scores.
The Pearson correlation coefficient between national GDP growth rates and the Digital Economy Trust Index is approximately -0.71. This negative correlation suggests that higher GDP growth rates are associated with better (i.e., lower-numbered) rankings in trust in the digital economy.
Country
Digital Economy Trust Ranking
National GDP Growth 2014-2024 ranking
China
1
1
United Arab Emirates
2
3
Kingdom of Saudi Arabia
3
4
Egypt
4
2
New Zealand
5
5
Brazil
6
15
Australia
7
8
Spain
8
7
United States
9
6
United Kingdom
10
12
Canada
11
11
Netherlands
12
9
Sweden
13
10
Germany
14
14
France
15
13
Japan
16
16
About Checkout.com
Checkout.com processes payments for thousands of companies that shape the digital economy. Our global digital payments network supports over 145 currencies and delivers high-performance payment solutions across the world, processing billions of transactions annually.
With flexible and scalable technology, we help enterprise businesses boost acceptance rates, reduce processing costs, combat fraud, and turn payments into a major revenue driver. Headquartered in London and with 19 offices worldwide, Checkout.com is trusted by leading brands such as Alibaba, Docusign, GE Healthcare, Remitly, Sainsbury’s, Sony, The Financial Times, Uber Eats, Vinted, and Wise.
Checkout.com. Where the world checks out.
Logo – https://mma.prnewswire.com/media/2665474/5309109/Checkout_com_Logo.jpg
View original content to download multimedia:https://www.prnewswire.co.uk/news-releases/new-global-digital-economy-trust-index-exposes-correlation-between-gdp-growth-and-consumer-trust-in-online-payments-302453761.html


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