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Atera Launches IT Autopilot, Ushering in the Era of Autonomous IT

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1 year ago

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New AI innovation resolves IT tickets end-to-end without human oversight, freeing IT professionals from repetitive tasks and redefining what’s possible with agentic AI 

NEW YORK, May 20, 2025 /PRNewswire/ — Atera, the all-in-one IT management platform with built-in AI agents, today announced the launch of IT Autopilot, the first truly Autonomous IT solution designed to fundamentally change the way IT professionals work.

Following the overwhelming success of Atera’s AI Copilot, which enables IT teams to save 11–13 hours weekly per technician, IT Autopilot goes a step further, eliminating the need for human oversight in resolving Tier 1 IT tickets such as password resets, reboots, and other monotonous, time-consuming requests. Always on and always available, IT Autopilot takes care of up to 40% of IT workloads, enabling SLAs (Service Level Agreements) with response times as low as 0.1 seconds and average resolution times of just 15 minutes.

For IT technicians under constant pressure to do more with less, IT Autopilot delivers immediate, tangible relief. By offloading the most tedious and repetitive tasks, IT Autopilot effectively acts like a Tier 1 engineer, allowing IT teams to shift their focus from low-value, repetitive tasks to high-impact problem-solving, project work, and innovation.

This innovation comes at a critical time for IT professionals, where rising ticket volumes, staffing shortages, and organizational pressure to “do more with less” have become the norm. Recent survey data from Atera, in partnership with Censuswide, underscores the need for change, revealing that 85% of IT professionals believe a 4-day work week would be possible if Tier 1 tickets were removed from their plates.

“IT professionals are some of the most crucial, yet overburdened people in modern organizations,” said Gil Pekelman, Co-founder and CEO of Atera. “With IT Autopilot, we’re not just automating tasks, we’re giving technicians their time, focus, and work-life balance back. It’s the beginning of a new era in IT: one where autonomous agents will become the essential support system IT technicians need to thrive.”

Atera’s IT Autopilot functions as a natural extension of an IT team that communicates with end users autonomously and resolves issues within a secure, closed-loop system—ensuring privacy, compliance, and strict adherence to organizational guardrails. When needed, it intelligently escalates issues that fall outside of its scope or require approval.

Key Features of IT Autopilot include: 

End-to-end resolution of Tier 1 tickets like password resets and restarts without technician interventionDirect end-user interaction under strict, pre-configured guardrailsHours saved weekly by automating low-level, high-frequency issuesFaster ticket resolution for organizations, reducing friction and improving employee experienceTrue self-service IT, enabling employees and customers to solve problems without waiting for human support

While many vendors rebrand existing automation tools with AI terminology, Atera’s IT Autopilot stands alone as a truly agentic AI system. IT Autopilot meets the rigorous criteria that define agentic AI systems, such as retaining memory of previous actions, planning, application interfacing, multi-agent collaboration, experiential learning, and full autonomy.

“IT Autopilot is not just a new feature, it’s a paradigm shift,” said Oshri Moyal, Co-founder and CTO of Atera. “While the industry is flooded with AI buzzwords and half-measures, IT Autopilot delivers actual autonomous IT. We’ve built a system that plans, acts, learns, and improves on its own, just like a skilled technician would. This isn’t automation. This is autonomy.”

About Atera 

With a deep foundation in Agentic AI, Atera offers a digital workforce of AI agents that proactively and autonomously support your entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency.

To learn more, visit www.atera.com

Media Contact:
Anna Johnson
atera@fightorflight.com 

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SOURCE Atera

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XLCS Partners advises Concurrent Utility Services on sale to UniTek Global Services

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July 23, 2026

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NASHVILLE, Tenn., July 23, 2026 /PRNewswire/ — XLCS Partners, Inc., a leading middle market investment bank, is pleased to announce that it served as exclusive M&A advisor to Concurrent Utility Services LLC on its acquisition by UniTek Global Services, Inc., a portfolio company of New Mountain Finance Corporation (Nasdaq: NMFC) and its affiliates, and BTG Pactual Strategic Capital.

Headquartered in Miami, Florida, Concurrent is a licensed general and electrical contractor providing infrastructure development and maintenance services to electric utilities, telecom providers, and land developers throughout the Southeast United States. The company’s capabilities span overhead and underground utility construction, professional telecom services, emergency service restoration, in-building networks, environmental services, and data center development. Backed by a safety-first culture and an experienced workforce, Concurrent has built a strong regional platform and a reputation for quality across the markets it serves.

UniTek is a leading digital infrastructure services provider supporting the expansion of fiber and data center connectivity across the U.S. and Canada. With over 600 employees and 60 locations, UniTek delivers a full suite of infrastructure services. The acquisition of Concurrent accelerates UniTek’s Power Services Division, which launched in July 2025 to broaden the company’s maintenance, repair, upgrade, and new infrastructure development services for the power sector. Concurrent’s established Southeast footprint and power capabilities directly complement UniTek’s existing broadband and data center infrastructure platform, positioning the combined company to capitalize on growing demand for resilient, modernized power infrastructure. Concurrent will continue to operate under its established brand, maintaining uninterrupted service for its customers.

“Selling Concurrent was one of the biggest decisions of my career, and Anthony, Jay, and the XLCS team guided us through every step with professionalism and genuine care for our people,” said Steve Sarno, CEO of Concurrent. “They stayed fully engaged throughout, gave us honest and thoughtful advice, kept our best interests front and center, and delivered an outcome that exceeded our expectations. I would recommend them without hesitation to any owner considering a transaction.”

XLCS acted as the exclusive M&A advisor to Concurrent, and the transaction was led by Anthony Contaldo, Partner, and Jay Cremer, Vice President. The transaction was completed on July 1, 2026.

About XLCS Partners, Inc.

XLCS Partners is a leading global investment banking firm providing M&A advisory services. Visit www.xlcspartners.com for more information.

Media Contact: 
Kendra Span 
kspan@xlcspartners.com
615-379-7783

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SOURCE XLCS Partners, Inc.

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XLCS Partners advises Concurrent Utility Services on sale to UniTek Global Services

Published

2 minutes ago

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July 23, 2026

By

NASHVILLE, Tenn., July 23, 2026 /PRNewswire/ — XLCS Partners, Inc., a leading middle market investment bank, is pleased to announce that it served as exclusive M&A advisor to Concurrent Utility Services LLC on its acquisition by UniTek Global Services, Inc., a portfolio company of New Mountain Finance Corporation (Nasdaq: NMFC) and its affiliates, and BTG Pactual Strategic Capital.

Headquartered in Miami, Florida, Concurrent is a licensed general and electrical contractor providing infrastructure development and maintenance services to electric utilities, telecom providers, and land developers throughout the Southeast United States. The company’s capabilities span overhead and underground utility construction, professional telecom services, emergency service restoration, in-building networks, environmental services, and data center development. Backed by a safety-first culture and an experienced workforce, Concurrent has built a strong regional platform and a reputation for quality across the markets it serves.

UniTek is a leading digital infrastructure services provider supporting the expansion of fiber and data center connectivity across the U.S. and Canada. With over 600 employees and 60 locations, UniTek delivers a full suite of infrastructure services. The acquisition of Concurrent accelerates UniTek’s Power Services Division, which launched in July 2025 to broaden the company’s maintenance, repair, upgrade, and new infrastructure development services for the power sector. Concurrent’s established Southeast footprint and power capabilities directly complement UniTek’s existing broadband and data center infrastructure platform, positioning the combined company to capitalize on growing demand for resilient, modernized power infrastructure. Concurrent will continue to operate under its established brand, maintaining uninterrupted service for its customers.

“Selling Concurrent was one of the biggest decisions of my career, and Anthony, Jay, and the XLCS team guided us through every step with professionalism and genuine care for our people,” said Steve Sarno, CEO of Concurrent. “They stayed fully engaged throughout, gave us honest and thoughtful advice, kept our best interests front and center, and delivered an outcome that exceeded our expectations. I would recommend them without hesitation to any owner considering a transaction.”

XLCS acted as the exclusive M&A advisor to Concurrent, and the transaction was led by Anthony Contaldo, Partner, and Jay Cremer, Vice President. The transaction was completed on July 1, 2026.

About XLCS Partners, Inc.

XLCS Partners is a leading global investment banking firm providing M&A advisory services. Visit www.xlcspartners.com for more information.

Media Contact: 
Kendra Span 
kspan@xlcspartners.com
615-379-7783

View original content to download multimedia:https://www.prnewswire.com/news-releases/xlcs-partners-advises-concurrent-utility-services-on-sale-to-unitek-global-services-302833542.html

SOURCE XLCS Partners, Inc.

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Fathom Applauds Introduction of the FRONTIER Act, the First Federal Blueprint for Independent AI Verification

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2 minutes ago

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July 23, 2026

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Reps. Lori Trahan (D-MA-03) and Jay Obernolte (R-CA-23) introduce a bill to build a competitive marketplace of independent verifiers for frontier AI models.

WASHINGTON, July 23, 2026 /PRNewswire/ — Fathom welcomes the introduction of the FRONTIER Act, the most complete federal framework yet for independent, third-party verification of frontier AI. The legislation is built to earn public trust as AI technology continues to accelerate. As frontier systems begin to take autonomous action in the world, the gap between what these models can do and our ability to keep them in check is widening. FRONTIER is the starting point to close that gap.

“AI governance keeps running into the same wall. The technology is hard to measure and it moves faster than any law can keep up with,” said Andrew Freedman, Co-Founder and CEO of Fathom. “Trying to write the perfect rules and freezing them in place won’t work. What will work is a competitive market of independent verifiers who are accountable for real-world outcomes and who the government can actually count on. The FRONTIER Act shows we can move fast and still get this right.”

The bill gets the fundamentals correct. It sets one public standard – the adequate mitigation of catastrophic risk – and holds both the AI companies and their independent verifiers accountable to it. FRONTIER does not freeze a single testing method into statute. Instead, it licenses competing verification organizations, allows them to sharpen their methods, and gives the government the power to revoke a license when a verifier’s work does not hold up in the field. That is how you build a system that keeps pace with the science instead of falling behind it.

Fathom thanks Reps. Trahan and Obernolte for their leadership, and for their courage in releasing a discussion draft, inviting scrutiny, and incorporating substantive improvements from across the field. One priority improvement as the bill advances: giving the government a fuller range of tools to act upstream – for pushing companies to close identified gaps in risk mitigation early, rather than only once a catastrophe is imminent. We are committed to working with these sponsors, committees of jurisdiction, and Congressional leadership to continue refining the bill in the weeks and months ahead.

About Fathom
Fathom is an independent nonprofit whose mission is to build a governance architecture that helps society navigate the transition to a world with AI by fostering trust, safety, and innovation. Fathom has developed and championed the independent verification model for AI and works with policymakers across the country to put it into practice. Learn more at http://fathom.org.

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SOURCE Fathom AI Inc.

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