Technology

Dave Reports First Quarter 2026 Financial Results

Published

4 months ago

May 5, 2026

Q1 Revenue Grows 47% Y/Y to $158.4 Million Driven by Continued MTM Growth and ARPU Expansion

28-DPD Rate Reaches Record Q1 Low of 1.69%, While Net Monetization Expands to 5.1%, Marking Its Highest Level in Over Four Years

Q1 Net Income Grows 101% Y/Y to $57.9 Million; Adj. EBITDA Increases 57% Y/Y to $69.3 Million

Deploys Approximately $195 Million in Share Repurchase Activity, Representing 7.0% of Shares Outstanding

Raises 2026 Revenue, Adj. EBITDA and Adj. Diluted EPS Guidance

LOS ANGELES, May 5, 2026 /PRNewswire/ — Dave Inc. (“Dave” or the “Company”) (Nasdaq: DAVE), one of the nation’s leading neobanks, today reported its financial results for the first quarter ended March 31, 2026.

“We delivered another exceptional quarter to start the year, driven by record credit performance and consistent strong execution against our growth algorithm,” said Jason Wilk, Founder and CEO of Dave. “Our 28-Day Past Due rate improved both sequentially and year-over-year to 1.69%, the lowest Q1 rate in company history. Despite the typical dynamics of tax refund season and elevated refunds, demand remained strong with 18% year-over-year MTM and 24% year-over-year ARPU expansion – both above our stated targets. These results are the product of years of significant investments in CashAI and the continued innovation and excellence delivered by our team.”

Wilk continued, “We also began member testing of our new Pay in 4 card product in early April. We believe our underwriting advantage with CashAI differentiates us in the credit card and BNPL market and will further position us to drive the next phase of significant growth.”

Quarterly Financial Highlights ($ in millions, except for per share amounts, unaudited)

1Q25

2Q25

3Q25

4Q25

1Q26

GAAP Operating Revenues, Net

$108.0

$131.7

$150.8

$163.7

$158.4

% Change vs. prior year period

47 %

64 %

63 %

62 %

47 %

Non-GAAP Gross Profit*

$83.4

$92.0

$104.2

$121.9

$114.4

% Change vs. prior year period

67 %

78 %

62 %

68 %

37 %

Non-GAAP Gross Profit Margin*

77 %

70 %

69 %

74 %

72 %

Change vs. prior year period

900 bps

500 bps

0 bps

300 bps

(500) bps

GAAP Net Income

$28.8

$9.1

$92.0

$66.0

$57.9

% Change vs. prior year period

(16 %)

42 %

19,658 %

292 %

101 %

Adjusted Net Income*

$32.5

$40.5

$64.6

$53.3

$52.3

% Change vs. prior year period

208 %

290 %

208 %

92 %

61 %

Adjusted EBITDA*

$44.2

$50.9

$58.7

$72.9

$69.3

% Change vs. prior year period

235 %

236 %

137 %

118 %

57 %

Adj. Net Income per Diluted Share*

$2.22

$2.78

$4.45

$3.69

$3.64

% Change vs. prior year period

177 %

263 %

196 %

93 %

64 %

*Non-GAAP measures. See reconciliation of non-GAAP measures at the end of the press release.

First Quarter 2026 Operating Highlights (vs. First Quarter 2025)

New members increased 22% to 695,000, at a customer acquisition cost of $18Monthly Transacting Members (“MTMs”) increased 18% to 2.99 millionExtraCash originations increased 37% to $2.1 billion, while ExtraCash Monetization Rate Net of Losses expanded nearly 40 basis points to 5.1%Average 28-day past due rate of 1.69% versus 1.70%Dave Debit Card spend increased 9% to $534 million

Liquidity Summary

As of March 31, 2026, the Company had $177.8 million in cash and cash equivalents, investments, and restricted cash, compared to $123.2 million as of December 31, 2025. The $54.6 million increase was primarily driven by $82.0 million of net cash provided by operating activities and $175.7 million of net proceeds from our convertible notes offering (net of $24.3 million paid for the capped call transactions, purchasers’ discounts and transaction costs), partially offset by $186.7 million of share repurchases and $8.2 million in tax payments related to the net share settlement of equity awards.

The Company maintains $113.3 million of remaining capacity under its existing share repurchase authorization and expects to continue deploying capital opportunistically, subject to market conditions.

2026 Financial Guidance ($ in millions)

Prior FY 2026

New FY 2026

GAAP Operating Revenues, Net

$690 – $710

$710 – $720

Year-Over-Year Growth

25% – 28%

28% – 30%

Adjusted EBITDA*

$290 – $305

$305 – $315

Adj. Net Income per Diluted Share*

$14.00 – $15.00

$16.25 – $16.75

*Non-GAAP measure. The Company does not provide a quantitative reconciliation of forward-looking non-GAAP financial measures because it is unable to predict without unreasonable effort the exact amount or timing of the reconciling items, including interest expense, investment income, and loss provision, among others. The variability of these items could have a significant impact on our future GAAP financial results.

Dave’s CFO and COO, Kyle Beilman, commented: “Q1 was another quarter where we demonstrated the quality and consistency of our business model and the excellent execution of our team. Our Net Monetization Rate of 5.1%, its highest level in more than four years, alongside the strongest Q1 credit performance in company history underpin the quality of our earnings growth. These results reflect what we believe is durable, structurally strong member demand: customer acquisition efficiency is nearing all-time highs with payback periods at nearly 3 months, and our growing product roadmap — with Pay in 4 card member testing underway — gives us strong conviction in our ability to deliver on our growth algorithm for many years to come.”

“I also want to provide context on the sequential increase in our provision for credit losses. With March 31 falling on a Tuesday, ExtraCash receivables were at their intra-week peak at quarter-end, creating an unfavorable timing dynamic that resulted in a higher reserve build on a larger outstanding portfolio. Importantly, this reflects quarter-end timing rather than a credit-quality signal, as our underlying credit performance continues to trend favorably.”

“Based on Q1 outperformance and our positive outlook, we are raising full-year 2026 guidance across all three metrics. On capital allocation, we deployed $194.9 million in share repurchase activity during Q1, exceeding net proceeds from our convertible note offering. We intend to continue repurchasing shares opportunistically as a core component of our capital allocation strategy.”

Conference Call

Dave management will host a conference call on Tuesday, May 5, 2026, at 5:00 p.m. Eastern time to discuss its financial results for the first quarter ended March 31, 2026, followed by a question-and-answer period. The conference call details are as follows:

Date: Tuesday, May 5, 2026
Time: 5:00 p.m. Eastern time
Conference Call Registration: link
Webcast: link

The conference call will also be available for replay in the Events section of the Company’s website, along with the transcript, at https://investors.dave.com.

If you have any difficulty registering for or connecting to the conference call, please contact Elevate IR at DAVE@elevate-ir.com.

About Dave

Dave (Nasdaq: DAVE) is a U.S. neobank pioneering innovative credit products for everyday Americans. For more information about the Company, visit: www.dave.com. For investor information and updates, visit: investors.dave.com and follow @davebanking on X.

Forward-Looking Statements

This press release includes forward-looking statements, which are subject to the “safe harbor” provisions of the U.S. Private Securities Litigation Reform Act of 1995. These statements may be identified by words such as “feels,” “believes,” “expects,” “anticipates,” “estimates,” “projects,” “intends,” “remains,” “should,” “is to be,” or the negative of such terms, or other comparable terminology and include, among other things, the quotations of our Chief Executive Officer and Chief Financial Officer relating to Dave’s future performance and growth, statements relating to fiscal year 2026 guidance, projected financial results for future periods and other statements about future events. Such forward-looking statements are not guarantees of future performance and are subject to risks and uncertainties, which could cause actual results to differ materially from the forward-looking statements contained herein due to many factors, including, but not limited to: the ability of Dave to compete in its highly competitive industry; the ability of Dave to keep pace with the rapid technological and AI-related developments in its industry and the larger financial services industry; the ability of Dave to manage risks associated with providing ExtraCash; the ability of Dave to retain its current customers, acquire new customers (collectively, “Members”) and sell additional functionality and services to its Members; the ability of Dave to successfully launch new products and services; the ability of Dave to protect intellectual property and trade secrets; the ability of Dave to maintain the integrity of its confidential information and information systems or comply with applicable privacy and data security requirements and regulations; the reliance by Dave on two bank partners; the ability of Dave to maintain or secure current and future key banking relationships and other third-party service providers, including its ability to comply with applicable requirements of such third parties; the ability of Dave to comply with extensive and evolving laws and regulations applicable to its business; changes in applicable laws or regulations and extensive and evolving government regulations that impact operations and business; the ability to attract or maintain a qualified workforce; the level of product service failures that could lead Members to use competitors’ services; investigations, claims, disputes, enforcement actions, arbitration, litigation and/or other regulatory or legal proceedings, including the Department of Justice’s lawsuit against Dave; the possibility that Dave may be adversely affected by other macroeconomic factors, including regulatory uncertainty, fluctuating interest rates, inflation, unemployment rates, consumer sentiment, market volatility and business, and/or competitive factors; and other risks and uncertainties discussed in Dave’s Annual Report on Form 10-K filed with the Securities and Exchange Commission (the “SEC”) on March 2, 2026 and any subsequent Quarterly Reports on Form 10-Q under the heading “Risk Factors,” filed with the SEC and other reports and documents Dave files from time to time with the SEC. Any forward-looking statements speak only as of the date on which they are made, and Dave undertakes no obligation to update any forward-looking statement to reflect events or circumstances after the date of this press release.

Non-GAAP Financial Information

This press release contains references to adjusted net income, adjusted EBITDA, adjusted EBITDA margin, non-GAAP gross profit, non-GAAP gross profit margin, and adjusted net income per share (basic and diluted) of Dave, which are adjusted from results based on generally accepted accounting principles in the United States (“GAAP”) and exclude certain expenses, gains and losses. The Company defines and calculates adjusted EBITDA as GAAP net income before the impact of interest income or expense, provision for income taxes, depreciation and amortization, and adjusted to exclude non-recurring legal settlement and litigation expenses, stock-based compensation expense, discretionary or non-recurring income, changes in fair value of earnout liability and changes in fair value of public and private warrant liabilities. The Company defines and calculates adjusted EBITDA margin as adjusted EBITDA as a percentage of GAAP operating revenues, net. The Company defines and calculates variable operating expenses as provision for credit losses, processing and servicing costs and financial network and transaction costs. The Company defines and calculates non-GAAP gross profit as GAAP operating revenues, net excluding variable operating expenses. The Company defines and calculates non-GAAP gross profit margin as non-GAAP gross profit as a percentage of GAAP operating revenues, net. The Company defines and calculates adjusted net income as GAAP net income adjusted to exclude stock-based compensation, discretionary or non-recurring income, non-recurring legal settlement and litigation expenses, the income tax impact related to the release of the valuation allowance, the income tax impact related to stock-based compensation, changes in fair value of earnout liability and changes in fair value of public and private warrant liabilities. The Company defines and calculates non-GAAP adjusted net income per share – basic and non-GAAP adjusted net income per share – diluted as adjusted net income divided by weighted average shares of common stock-basic and weighted average shares of common stock-diluted, respectively.

These non-GAAP financial measures may be helpful to the user in assessing our operating performance and facilitate an alternative comparison among fiscal periods. The Company’s management team uses these non-GAAP financial measures in assessing performance, as well as in planning and forecasting future periods. The methods the Company uses to compute these non-GAAP financial measures may differ from the methods used by other companies. Non-GAAP financial measures are supplemental, should not be considered a substitute for financial information presented in accordance with GAAP and should be read only in conjunction with our condensed consolidated financial statements prepared in accordance with GAAP.

Refer to the section further below for a reconciliation of these non-GAAP financial measures to their most directly comparable GAAP measures for the three months ended March 31, 2026, and 2025.

Investor Relations Contact
Sean Mansouri, CFA or Stefan Norbom
Elevate IR
DAVE@elevate-ir.com

Media Contact
Dan Ury
press@dave.com

DAVE INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(in millions, except per share data)

(unaudited)

For the Three Months Ended March 31,

2026

2025

Operating revenues:

Service based revenue, net

$ 147.6

$ 97.9

Transaction based revenue, net

10.8

10.1

Total operating revenues, net

158.4

108.0

Operating expenses:

Provision for credit losses

26.6

10.6

Processing and servicing costs

9.6

7.0

Financial network and transaction costs

7.8

7.0

Advertising and activation costs

14.3

11.9

Compensation and benefits

27.6

27.3

Technology and infrastructure

3.4

2.7

Other operating expenses

9.6

6.3

Total operating expenses

98.9

72.8

Other (income) expenses:

Interest expense, net

0.9

1.3

Changes in fair value of earnout liabilities

(3.2)

(0.4)

Changes in fair value of public and private warrant liabilities

(8.3)

0.4

Total other (income) expense, net

(10.6)

1.3

Net income before provision for income taxes

70.1

33.9

Provision for income taxes

12.2

5.1

Net income

$ 57.9

$ 28.8

Net income per share:

Basic

$ 4.31

$ 2.19

Diluted

$ 4.02

$ 1.97

Weighted-average shares used to compute net income per share:

Basic

13,434,862

13,126,286

Diluted

14,399,635

14,646,526

RECONCILIATION OF TOTAL OPERATING REVENUES, NET

(in millions)

(unaudited)

For the Three Months Ended March 31,

2026

2025

Service based revenue, net

Processing and overdraft service fees, net

$ 133.6

$ 83.4

Tips

—

7.5

Subscriptions

13.9

6.8

Other

0.1

0.2

Transaction based revenue, net

Interchange revenue, net

6.2

5.9

ATM revenue, net

0.7

0.8

Other

3.9

3.4

Total operating revenues, net

$ 158.4

$ 108.0

CALCULATION OF NON-GAAP GROSS PROFIT

(in millions)

(unaudited)

For the Three Months Ended March 31,

2026

2025

GAAP operating revenues, net

$ 158.4

$ 108.0

Less: variable operating expenses

Provision for credit losses

(26.6)

(10.6)

Processing and servicing costs

(9.6)

(7.0)

Financial network and transaction costs

(7.8)

(7.0)

Non-GAAP gross profit

$ 114.4

$ 83.4

Non-GAAP gross profit margin

72 %

77 %

DAVE INC.

RECONCILIATION OF NET INCOME TO ADJUSTED EBITDA

(in millions)

(unaudited)

For the Three Months Ended March 31,

2026

2025

Net income

$ 57.9

$ 28.8

Interest expense, net

0.9

1.3

Provision for income taxes

12.2

5.1

Depreciation and amortization

1.6

1.5

Stock-based compensation

7.1

7.5

Legal settlement and litigation expenses

1.1

—

Changes in fair value of earnout liabilities

(3.2)

(0.4)

Changes in fair value of public and private warrant liabilities

(8.3)

0.4

Adjusted EBITDA

$ 69.3

$ 44.2

Adjusted EBITDA margin

44 %

41 %

DAVE INC.

RECONCILIATION OF NET INCOME TO ADJUSTED NET INCOME

(in millions, except per share data)

(unaudited)

For the Three Months Ended March 31,

2026

2025

Net income

$ 57.9

$ 28.8

Stock-based compensation

7.1

7.5

Legal settlement and litigation expenses

1.1

—

Changes in fair value of earnout liabilities

(3.2)

(0.4)

Changes in fair value of public and private warrant liabilities

(8.3)

0.4

Income tax expense (benefit) related to stock-based compensation

(2.3)

(3.8)

Adjusted net income

$ 52.3

$ 32.5

Adjusted net income per share:

Basic

$ 3.90

$ 2.48

Diluted

$ 3.64

$ 2.22

DAVE INC.

SUMMARY BALANCE SHEET

(in millions)

March 31,

December 31,

2026

2025

(unaudited)

Cash, cash equivalents, restricted cash, and investments

$ 177.8

$ 123.2

ExtraCash receivables, net of allowance for credit losses

279.1

297.3

Other assets

73.6

66.9

Total assets

$ 530.5

$ 487.4

Debt facility, current

$ 75.0

Other current liabilities

49.3

39.0

Convertible notes, net of discount and issuance costs

192.8

—

Other liabilities

9.6

20.7

Total liabilities

$ 326.7

$ 134.7

Total shareholders’ equity

$ 203.8

$ 352.7

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SOURCE Dave Inc.

Technology

SPECTRUM EXPANDS ITS COMMUNITY INVESTMENT AND OFFERS AMAZON PRIME MEMBERSHIP TO QUALIFYING LOW-INCOME SPECTRUM INTERNET CUSTOMERS

Published

6 minutes ago

August 25, 2026

Key Takeaways:

New and existing customers who currently qualify for Spectrum’s low-income Internet Assist can enjoy all the benefits of Prime, included with their Internet subscription, at no additional cost.Prime is now included for legacy Spectrum customers with the benefit coming soon for qualified legacy Cox customers.

STAMFORD, Conn., Aug. 25, 2026 /PRNewswire/ — Today, Spectrum announced it is bringing Amazon Prime benefits to eligible Spectrum Internet customers. Existing and new customers who currently qualify for Spectrum Internet Assist, affordable internet for low-income customers with speeds up to 50 Mbps, can receive Prime membership included with their Internet subscription – at no extra cost.

Qualified Spectrum Internet customers can now enjoy everything Prime has to offer, including exclusive grocery savings and convenience, delivery benefits that saved members an average of $550 in delivery fees last year, award-winning entertainment through Prime Video, and so much more. Valued at $14.99 per month or $139 per year, qualifying Spectrum Internet customers can sign up for Prime through Spectrum’s simplified onboarding experience to get started and enjoy instant savings.

“Our goal at Spectrum is to give customers more value from the services they already count on every day,” said Adam Ray, Executive Vice President, Chief Commercial Officer for Spectrum. “That value already includes the fastest mobile service at the lowest prices, and our inclusion of programming apps in our video services at no extra charge. And that value now extends to including Prime for low-income customers to help make everyday life a little easier while delivering incredible savings and entertainment – reflecting just a part of our ongoing investment to ensure the communities we serve can thrive.”

Qualified Spectrum Internet customers can now enjoy all of Prime’s savings, convenience, and entertainment. That includes everyday low prices and free delivery on 300 million items across 35 categories, tens of millions of which can be delivered the same or next day in eligible areas, including everyday essential grocery items like pantry staples, breakfast items, canned goods, baby foods, and more. Prime members also get free Same-Day Delivery on perishable grocery orders over $25 in most places, and members in more than 2,300 cities and towns can get fresh groceries, alongside electronics, books, pantry staples, snacks, and everyday household essentials like paper towels and toothpaste, delivered within hours. Plus, members enjoy exclusive deals every day and shopping events like Prime Day, fast, free delivery of prescription medications through Amazon Pharmacy, and exclusive savings on restaurant delivery and fuel.

Prime Video serves as an entertainment destination, offering unlimited streaming of movies and shows, plus access to must-see live sports including NBA, WNBA, NASCAR, and Thursday Night Football. Members also enjoy ad-free listening of 100 million songs and millions of podcast episodes with Amazon Music, cloud gaming with Amazon Luna, unlimited photo storage with Amazon Photos, and Alexa+, Amazon’s next-gen AI assistant that enhances the Prime experience, making it easy to shop, discover new entertainment, and manage photo content through natural conversation. With Amazon Family, members can also share a wide range of these benefits with one adult in their household, plus digital content with up to four children in their household.

More information is available at spectrum.com/AmazonPrime.

About Spectrum
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. Founded in 1993, Charter has evolved from providing cable TV to streaming, and from high-speed Internet to a converged broadband, WiFi and mobile experience. Over the Spectrum Fiber Broadband Network and supported by our 100% U.S.-based employees, the Company offers Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.

More information can be found at corporate.charter.com.

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SOURCE Charter Communications, Inc.

Technology

Land id® Expands Product and AI Leadership with Senior Executive Hires

Published

6 minutes ago

August 25, 2026

Chris Omland joins as Senior Vice President of Product and Jeff Lutzenberger is named Vice President of AI Platform Strategy

BOZEMAN, Mont. and AUSTIN, Texas, Aug. 25, 2026 /PRNewswire/ — Land id today announced the addition of Chris Omland as Senior Vice President of Product and Jeff Lutzenberger as Vice President of AI Platform Strategy. Omland will lead Land id’s product and engineering organization, while Lutzenberger will oversee the application of AI across Land id’s product and platform.

Two senior executive hires signal Land id’s acceleration into AI-powered property intelligence.

The hires come as Land id continues to expand its real estate and property intelligence platform, combining geospatial visualization, proprietary property data, and AI to help customers not just access information about a property, but understand what it means and act on it.

Lutzenberger brings deep experience in machine learning, large language models, and geospatial technology. He holds a PhD in Electrical Engineering and spent nearly a decade at onX, where he helped build the geospatial pipelines and 3D technologies underpinning the company’s growth to more than 10 million users.

“The combination of geospatial information, proprietary data, and AI creates an entirely new way to understand a property and make decisions around it,” Lutzenberger said. “The foundation is already in place at Land id, and I’m excited to build on it, surfacing relevant insights and automating real estate workflows for every person and every property.”

Omland brings more than two decades of experience building and scaling enterprise software products. He held product leadership roles at Bozeman-based RightNow Technologies, acquired by Oracle in 2011, and more recently led Workiva’s platform product team as the company grew from $220 million to more than $800 million in annual revenue.

“Real estate is the world’s largest asset class, yet the information people need to understand a property and make decisions about it is still incredibly fragmented and difficult to interpret,” Omland said. “Land id has the data, technology, and team to bring that information together in a much more intelligent way. That creates an opportunity for Land id to power workflows across every step of the real estate lifecycle. That’s what made this opportunity so compelling to me.”

“Chris and Jeff bring exactly the kind of experience and leadership we need for Land id’s next stage of growth,” said Chris Hamilton, Chief Operating Officer of Land id. “We’ve built a strong foundation in property data and geospatial technology. Chris brings a proven ability to scale product organizations, and Jeff brings deep technical experience at the intersection of data, geospatial technology, and AI. Together, they significantly expand what we are capable of building.”

Omland and Lutzenberger will work closely across product, engineering, data, and AI as Land id develops its next generation of property intelligence capabilities, while remaining focused on the needs of customers across real estate, land management, agriculture, insurance, appraisal, and other property-driven industries.

ABOUT LAND ID
Land id® combines data, intelligence, and outcomes to underpin every property decision for the world’s largest asset class. The company unifies scattered data sources into a single, intuitive visualization and analysis solution for both web and mobile environments, allowing every category of real estate stakeholder to make better decisions in less time. With case studies ranging from expansive Mountain West ranches to remote recreational lodges, Land id is solving knowledge-based challenges beyond the built world. Land id is based in Bozeman, MT and Austin, TX. Learn more about Land id at https://id.land/about

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SOURCE Land id, Inc.

Technology

3CLogic Releases AI Agent Evaluator to Automate QA and Scoring of Voice AI Agents

Published

6 minutes ago

August 25, 2026

New capability scores 100% of AI interactions with plain-language reasoning, enabling accountability and rich insights into Voice AI engagements and performance.

ROCKVILLE, Md., Aug. 25, 2026 /PRNewswire/ — 3CLogic today announced the release of AI Agent Evaluator, a powerful automated quality assurance (QA) and scoring engine built natively into its Voice AI Hub. The new feature scores 100% of Voice AI agent interactions based on configurable metrics including resolution, goal completion, and quality, while providing plain-language reasoning behind each rating without the need for manual transcript review.

As enterprise service desks and contact centers accelerate the deployment of conversational AI, industry focus has heavily centered on the raw power and scalability of Voice AI agents, while largely ignoring how to continuously validate their performance in the field. While many organizations rely on manual auditing or exporting of bot transcripts into standalone QA tools intended for human agents, 3CLogic recognized the need for a solution purpose-built for AI-based interactions.

“Operational leaders are increasingly asking if the voice AI agents they deployed are doing what they were designed to address,” explains Anshuman Rawat, CTO at 3CLogic. “Deploying Voice AI agents is relatively easy, but knowing if they are actually resolving issues or deflecting a live call to the satisfaction of the caller is the real challenge. AI Agent Evaluator replaces the guesswork and black-box metrics with objective, auditable scores at scale.”

Natively integrated into its Voice AI Hub, 3CLogic’s AI Agent Evaluator allows organizations to hold AI agents to the same rigorous standards as live agents while identifying opportunities for continuous improvement. Designed to eliminate the blind spots of legacy QA processes, the solution delivers immediate business value through the following key features:

Comprehensive QA Coverage: eliminates the inherent scaling limitations of manual sampling by automatically scoring every single Voice AI conversation to quickly identify critical performance issues.

Role-specific agent evaluations: enables administrative users to create custom “yardsticks” for each specialized voice AI agent (e.g.: IT support, billing, etc.) to be scored accurately against what constitutes success for each of their unique roles.

Automated task validations: verifies that required system actions (e.g.: submitting a case, updating a ticket, etc.) are in fact executed rather than relying solely on the transcript for confirmation.

Actionable Insights: delivers visual insights into the performance of Voice AI agents over time with real-time dashboards.

The release marks the latest milestone in 3CLogic’s ongoing mission to transform the Voice AI and contact center landscape, following recent innovations, including Outbound AI agents. From global IT managed services providers to major multi-hospital systems modernizing their service operations, the organization continues to deliver significant competitive advantages for leading enterprises. AI Evaluations is now generally available to all Voice AI Hub customers.

For more information, visit 3CLogic.com.

About 3CLogic
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today’s leading CRM and Customer Service Management platforms. Globally available and leveraged by the world’s leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit www.3clogic.com.

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SOURCE 3CLogic