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Cathay Financial Holdings Leverages Open-Source Small Language Models to Identify Customer Intent

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Fine-tuning Small Language Models to Better Understand Local Financial Service Contexts, Domain Terminology, and Ambiguous Customer Queries

TAIPEI, June 12, 2026 /PRNewswire/ — To enhance operational efficiency and customer experience, Cathay Financial Holdings (Cathay FHC) continues to advance the application of generative AI in financial services through its generative AI technical framework, GAIA, and AI-as-a-Service (AIaaS) strategy. Building on last year’s validation of large language models (LLMs) for financial applications, Cathay FHC recently unveiled its latest AI research findings at NVIDIA GTC Taipei 2026, demonstrating how open-source small language models (SLMs) can be fine-tuned for customer intent classification and applied to future financial service scenarios.

The study evaluated several leading open-source models from Meta, TAIDE, TAME, NVIDIA and OpenAI. Preliminary results showed that, under the testing framework, fine-tuned SLMs may reduce dependence on complex prompt engineering and vector retrieval modules, potentially simplifying system architecture while lowering future operational and maintenance complexity.

The findings indicated that, when combined with carefully designed financial-domain datasets and targeted model fine-tuning, SLMs can further improve model stability, inference efficiency, and deployment controllability. In customer intent classification, the fine-tuned SLM achieved performance close to mainstream closed-source LLMs, approaching that of leading proprietary LLMs, providing enterprises with a practical reference for evaluating AI model training and deployment strategies.

From a data governance and privacy perspective, the study adopted a fully synthetic data approach, ensuring that no real customer information was used during model training. Through techniques including service-function clustering, single-intent and multi-intent dataset design, Taiwan-context localization, and keyword expansion, Cathay FHC strengthened the model’s ability to understand local financial service contexts, industry-specific terminology, and ambiguous customer queries.

Potential future applications include mortgage balance inquiries, credit card payment assistance, and branch service navigation, laying the groundwork for intelligent search, service routing, and next-generation customer engagement experiences.

From a technical architecture standpoint, Cathay FHC integrated NVIDIA AI tools—including NVIDIA NeMo Customizer, NVIDIA NeMo Curator, and NVIDIA TensorRT-LLM—together with NVIDIA Hopper architecture computing resources to support data generation, model fine-tuning, inference optimization, and experimental evaluation. Leveraging NVIDIA AI ecosystem, Cathay FHC continues to strengthen its capabilities in financial-domain model development, data governance, and application validation.

In recent years, Cathay FHC has steadily expanded AI innovation across a wide range of financial scenarios, building scalable technological foundations spanning internal process optimization, customer service enhancement, financial knowledge understanding, and model governance. As financial institutions navigate an increasingly regulated environment, stringent data governance requirements, and rapidly evolving customer expectations, Cathay FHC remains committed to advancing AI research in a compliant, secure, and resilient manner.

Looking ahead, Cathay FHC will continue exploring long-context classification, advanced financial document understanding, and cross-scenario AI applications. By developing model training and deployment approaches tailored to the financial sector, the company aims to accelerate innovation and create more intelligent, efficient, and customer-centric financial services.

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SOURCE Cathay Financial Holdings

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Texas Instruments board declares third quarter 2026 quarterly dividend

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July 16, 2026

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DALLAS, July 16, 2026 /PRNewswire/ — The board of directors of Texas Instruments Incorporated (Nasdaq: TXN) today declared a quarterly cash dividend of $1.42 per share of common stock, payable August 11, 2026, to stockholders of record on July 31, 2026.   

About Texas Instruments

Texas Instruments Incorporated (Nasdaq: TXN) is a global semiconductor company that designs, manufactures and sells analog and embedded processing chips for markets such as industrial, automotive, data center, personal electronics and communications equipment. At our core, we have a passion to create a better world by making electronics more affordable through semiconductors. This passion is alive today as each generation of innovation builds upon the last to make our technology more reliable, more affordable and lower power, making it possible for semiconductors to go into electronics everywhere. Learn more at TI.com.

TXN-G

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SOURCE Texas Instruments Incorporated

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Drake Expands End-to-End Professional Services with Launch of Drake Audit Defense™

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July 16, 2026

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New post-filing audit defense service extends Drake Software’s support beyond tax preparation, helping firms save time while delivering greater value to clients.

FRANKLIN, N.C., July 16, 2026 /PRNewswire/ — Drake Software, a leader in professional tax preparation solutions, today announced the launch of Drake Audit Defense™, a new post-filing audit defense service designed to help tax professionals better support their clients after a return is filed. The new offering represents another step in Drake’s continued investment in delivering integrated products and services that support tax professionals throughout the entire client journey—from intake to post-filing.

Enrollment for Drake Audit Defense is available now for Drake Software customers for Tax Year 2026 returns. Customers can enroll by logging into their account at DrakeSoftware.com

Drake Audit Defense provides tax professionals with an easy-to-offer service that helps clients navigate eligible IRS and state tax notices, audit assistance, and qualifying tax-related identity theft assistance. By reducing the administrative burden associated with post-filing issues, firms can spend less time managing notices and audits while providing additional value and peace of mind to their clients.

“Tax professionals are looking for more than software—they’re looking for solutions that help them run more efficient practices and deliver exceptional client experiences,” said Alice Curry, Chief Customer Offer. “Drake Audit Defense is another example of how we’re expanding the Drake ecosystem with integrated services that support firms before, during, and after tax season.”

“Our goal is to make it easy for firms to manage the products and services they rely on in one connected Drake experience,” said Curry. “By integrating Drake Audit Defense alongside our growing portfolio of workflow solutions and enhancements, we’re giving customers greater visibility into their practice, fewer administrative tasks, and a simpler way to manage their business while delivering even more value to their clients.”

Drake Audit Defense is designed specifically for Drake Software customers and integrates seamlessly into existing workflows, making it simple to enroll clients during the tax preparation process while providing trusted support by credentialed tax experts when post-filing issues arise.

About Drake Software

For more than four decades, Drake Software has provided innovative tax preparation and practice management solutions that help tax professionals serve their clients with confidence. Today, Drake continues to expand its ecosystem with integrated products and services that support firms from client intake through post-filing, helping practices work more efficiently while delivering exceptional client experiences.

Media Contact:
Colleen Woods Heikka
Sr. Director, Product Marketing
Colleen.woods@Taxact.com

+1-781-588-6339

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SOURCE Drake Software, LLC

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IronSpark Studios Launches in Birmingham, AL

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July 16, 2026

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IronSpark is a new creative studio focused on animation, game development, and interactive experiences.

BIRMINGHAM, Ala., July 16, 2026 /PRNewswire/ — Storytelling has a new home in Birmingham, Alabama, with the launch of IronSpark Studios, a creative media company focused on animation, game development, and interactive experiences. Guided by its mission to build stories that engage, excite, and entertain, IronSpark Studios develops original and client-driven intellectual property and digital experiences.

Production is shifting away from traditional big studios and moving rapidly toward independent creators and agile, small studios. Founded on the belief that world-class creative belongs in Birmingham, IronSpark Studios collaborates with local creatives, businesses and organizations while working to attract animation, game development and interactive media production to the region.

“Our vision is to create experiences that inspire audiences, spark imagination and leave a lasting impact,” said Brass Bralley, co-founder and managing director. “We believe Birmingham is a place where creative talent can grow, collaborate and help shape the future of storytelling.”

The studio operates through three divisions—Animation, Games and Interactive—creating content for film, commercial projects, video games, immersive exhibits and emerging digital experiences.

IronSpark Studios is partnering with clients and intellectual property owners while developing original projects of its own, helping bring more animation, game development, and interactive media production to Birmingham.

“I’ve chosen to build many businesses in the Birmingham ecosystem, and the choice to build IronSpark here was a simple one,” said Mazi Rasulnia, co-founder and consulting partner.  “Birmingham has a vibrant community of innovators and creators, and IronSpark will be a great addition.”

Among those projects is its first original animated short film, The Purple Sky Peanut Butter Club. Based on a true story of heroism and sacrifice, the dialogue-free animated short explores the power of small traditions and their ability to provide healing through grief and transcend generations.

“The stories we create are meant to connect people,” said Wink Winkler, co-founder and head of creative. “Whether that’s through film, series, a video game or an interactive experience, at the end of the day, the story is at the heart of everything we create.” 

Contact: Brass Bralley, Co-Founder and Managing Director, Brass@ironsparkstudios.com

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SOURCE IronSpark Studios

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