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Retail and Ecommerce Companies Face More Than $5 in Costs for Every $1 Lost to Fraud Amid Rising Complexity and Customer Experience Pressures

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More than a third of retail and ecommerce organizations report significant revenue loss tied to fraud over the past year More than half of US merchants report increased customer churn linked to anti-fraud measures Consumers engaging AI agents for transactions is a growing concern 

ATLANTA, June 25, 2026 /PRNewswire/ — LexisNexis® Risk Solutions released its 2026 LexisNexis® True Cost of Fraud™ Study for Retail and Ecommerce in North America, highlighting the growing financial burden of fraud and the increasing challenge of balancing security with seamless customer experiences. 

The study finds that the total cost of fraud now exceeds $5 for every $1 of direct loss in both the United States and Canada, reaching approximately $5.13 in the US and $5.23 in Canada. This marks the first time LexisNexis® Fraud Multiplier™ has crossed the $5 threshold in both markets. 

Fraud continues to have a measurable negative impact on business performance. The study shows that 37% of retail and ecommerce organizations reported significant revenue losses tied to fraud over the past year. At the same time, efforts to strengthen fraud controls are contributing to customer friction, with 56% of US retailers and 54% of US ecommerce merchants reporting increased customer churn linked to anti-fraud measures. 

“While it’s no surprise fraud continues to evolve in scale and sophistication, the challenge for retailers and ecommerce providers is adapting to changing attack vectors at scale,” said Maanas Godugunur, senior director of fraud and identity at LexisNexis Risk Solutions. “Survey results are clear: organizations that take a more integrated, multi-layered approach to fraud prevention are better positioned to protect their customers, deliver superior customer experiences and, in turn, increase customer loyalty, manage risk and drive growth.” 

Fraud complexity and customer experience pressures intensify 

The study also highlights fraud‘s expanding complexity. Fraud risk is increasingly distributed across digital and physical channels, payment types and customer touchpoints. Online and mobile channels now account for most fraud costs, representing up to 83% for ecommerce merchants. Common fraud types include chargeback fraud, lost or stolen merchandise and fraudulent returns, reflecting the breadth of threats facing merchants today.  

At a broader level, the financial impact of fraud has increased significantly over time. The fraud multiplier has more than doubled over the past decade, rising from approximately $2.40 per $1 loss in 2016 to more than $5 today, driven by operational, compliance and reputational costs associated with managing fraud.  

The report also identifies emerging risks tied to the rapid growth of agentic commerce, where AI-powered agents transact on behalf of consumers, with adoption accelerating across the sector. More than two thirds of US merchants report concern about the fraud risks associated with these transactions.  

These developments are introducing new fraud vectors and increasing the need for stronger, more adaptive controls.  

Despite these challenges, the study finds that organizations with more mature fraud prevention strategies are achieving stronger outcomes. For example, 20% of high-maturity organizations reported decreased customer churn because of fraud prevention efforts, compared with 9% of low-maturity organizations. High-maturity organizations are also more effective at preventing fraud at scale, with 19% stopping 1,000 or more fraudulent transactions per month compared with 4% of low-maturity businesses.  

In response, retail and ecommerce organizations are continuing to shift toward integrated, multi-layered fraud prevention strategies that combine identity verification, device intelligence and behavioral analytics across the customer journey. These approaches are helping organizations improve detection, reduce friction and better align fraud management with customer experience goals. 

Methodology
The 2026 LexisNexis True Cost of Fraud Study for Retail and Ecommerce in North America is based on insights from 513 risk and fraud leaders at consumer-facing organizations in the US and Canada.  

About LexisNexis Risk Solutions  
LexisNexis® Risk Solutions provides customers with information-based analytics and decision tools that combine public and industry-specific content with advanced technology and algorithms to assist them in evaluating and predicting risk and enhancing operational efficiency. Headquartered in metro Atlanta, Georgia, the company has offices throughout the world, serves customers in more than 190 countries and territories and is part of RELX. For more information, please visit LexisNexis Risk Solutions.  

Media Contact: 
Senior Manager, Communications, North America & Latin America
Freddy.serrano@lexisnexisrisk.com 

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SOURCE LexisNexis Risk Solutions

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China Xplained | The China Squeeze, or the China Opportunity?

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September 6, 2026

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GUANGZHOU, China, Sept. 6, 2026 /PRNewswire/ — This is a news report from South: 

Is China’s manufacturing rise squeezing out or creating opportunities for other economies?

Ahead of the 2026 APEC Economic Leaders’ Meeting in China this November, journalists and experts from around the world gathered in Guangdong for the Asia-Pacific Media Forum (APMF) 2026.

The forum opened in Shenzhen on September 5, bringing together more than 400 representatives from across the Asia-Pacific region, as well as from international organizations.

Before the opening of the forum, participants travelled across Guangdong to see China’s industries and development first-hand.

In this episode of China Xplained, we look at the numbers, supply chains, investment and voices from across the developing world—to ask a bigger question: Is China squeezing out room for other economies?

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SOURCE South

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PUDU D7 Named Honoree in IFA Innovation Awards for Best in IFA Next & Emerging Technologies

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September 6, 2026

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BERLIN, Sept. 6, 2026 /PRNewswire/ — Pudu Robotics, a global leader in commercial service robotics, today announced that its PUDU D7 Semi-humanoid Intelligent Robot has been named an Honoree in the Best in IFA Next & Emerging Technologies category of the IFA Innovation Awards. The recognition highlights PUDU D7’s ability to combine mobile navigation, dexterous manipulation and intelligent sensing to perform a range of tasks in real-world industrial and commercial environments.

The IFA Innovation Awards recognize outstanding innovations across the global technology landscape. Entries are evaluated by an independent international jury based on criteria including technology and functionality, innovation and originality, and the potential to create tangible value for users and the market. The recognition places PUDU D7 among emerging technologies demonstrating new possibilities for the future of robotics.

From Industrial Operations to Guest Interaction

PUDU D7 is designed for industrial, warehouse, retail and hospitality environments, where it can move through human-oriented spaces and perform tasks that require both mobility and dexterous manipulation.

In industrial and warehouse settings, D7 can handle materials, pick items from shelves, replenish inventory, transport goods between work areas and push carts. With a payload capacity of up to 20 kg (44.1 pounds) and an operating height of up to 2 meters (6.6 feet), it can work with a range of storage systems and materials.

In retail, D7 can support shelf replenishment, item handling and store organization, moving products between storage areas and shelves and helping maintain product displays.

In hotels and hospitality, PUDU D7 can take on the role of an intelligent front-desk host, welcoming guests, preparing and serving coffee, interacting with visitors and providing engaging experiences. Its semi-humanoid form and dual-arm capabilities allow it to combine practical service tasks with natural human-robot interaction, bringing a more personable and engaging presence to the guest experience.

Designed for Adaptable Performance

PUDU D7 combines a dual-arm manipulation system, tactile sensing and a 360-degree perception system to support these applications. Front- and rear-facing LiDAR and other sensors enable navigation around people and obstacles, while tactile sensing provides precise control when handling objects.

The robot also features autonomous battery swapping, allowing it to independently replace its battery and reduce downtime during extended operation.

Together, these capabilities enable D7 to support different tasks across a range of environments without being limited to a single application.

PUDU D7 Makes Its European Debut at IFA

IFA 2026 marks the first time PUDU D7 is being showcased in Europe. At the Pudu Robotics booth, visitors can experience live demonstrations highlighting the robot’s capabilities and its potential for human-robot interaction.

D7 interacts directly with visitors through demonstrations including waving, making heart gestures and picking up objects. These demonstrations showcase the robot’s ability to combine movement, manipulation and interaction in a human-oriented environment.

Advancing the Next Generation of Intelligent Robotics

The IFA Innovation Awards recognition marks another step in Pudu Robotics’ expansion from service delivery, commercial cleaning and industrial delivery into embodied intelligent robotics.

PUDU D7 is part of Pudu Robotics’ broader strategy to develop a portfolio of specialized, semi-humanoid and humanoid robots, building on its capabilities in embodied navigation, manipulation and interaction. This approach enables the company to address a broader range of applications across commercial and industrial environments.

Pudu Robotics will continue working with customers and partners worldwide to explore new applications for embodied intelligence and bring increasingly capable robots into real-world environments.

About Pudu Robotics

Pudu Robotics is a global leader in commercial service robotics and the industry’s first company to offer a full portfolio spanning specialized, semi-humanoid, and humanoid robots. According to Frost & Sullivan’s latest market report, Pudu Robotics ranks No. 1 globally in commercial service robotics by both revenue and shipment volume. Built on its One Brain, Multiple Embodiments architecture, Pudu offers robots for service delivery, commercial cleaning, industrial delivery, and general embodied AI applications across hospitality, retail, healthcare, manufacturing, education, public services, and more. To date, Pudu Robotics has shipped over 130,000 robots to customers across 85+ countries and regions.

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SOURCE Pudu Robotics

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Asia-Pacific Media Forum held in China’s Guangdong

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September 6, 2026

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SHENZHEN, China, Sept. 6, 2026 /PRNewswire/ — A news report from Xinhuanet: 

The Asia-Pacific Media Forum opened on Saturday in Shenzhen, south China’s Guangdong Province, with the theme of “Building a Path to Shared Prosperity for the Asia-Pacific Community: Media Consensus and Action.”

Li Shulei, a member of the Political Bureau of the Communist Party of China (CPC) Central Committee and head of the Publicity Department of the CPC Central Committee, attended the forum and delivered a keynote speech. Huang Kunming, a member of the Political Bureau of the CPC Central Committee and secretary of the CPC Guangdong Provincial Committee, attended the forum and delivered a speech.

Participating guests noted that this year marks 2026 APEC “China Year,” during which China will host the 33rd APEC Economic Leaders’ Meeting. They expressed their belief that with support from all sides, the summit will yield fruitful outcomes and elevate Asia-Pacific cooperation to new heights.

Participating guests emphasized that development and cooperation in the Asia-Pacific region depend on the active participation of media. The media are expected to share stories of openness and integration, provide comprehensive coverage of the region’s progress and achievements across various fields, and help foster a favorable public opinion environment for the region’s open development.

Participating guests noted that the media should actively promote outcomes of the series of APEC activities, interpret policies and measures of various economies to support scientific and technological innovation, and build regional consensus for innovative development.

They also called for deepening results-oriented cooperation in joint reporting, technological innovation and personnel training, and leveraging media exchanges to carry forward civilizations, spread culture and convey goodwill, so as to enhance mutual understanding and closer bonds among the peoples of the Asia-Pacific.

The forum was co-hosted by the Publicity Department of the CPC Central Committee, Xinhua News Agency and the Guangdong provincial government, and organized by the Shenzhen municipal government.

More than 400 representatives from over 40 countries and regions, as well as UN agencies and international organizations, attended the event. At the opening ceremony, 16 founding organizations from China and abroad jointly formed the Organizing Committee of the Asia-Pacific Media Partnership Program.

View original content:https://www.prnewswire.com/in/news-releases/asia-pacific-media-forum-held-in-chinas-guangdong-302870809.html

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