Connect with us

Technology

AT&T Ranked #1 in Customer Satisfaction for Small Business Internet Service by JD Power

Published

on

Following recognition as #1 in Customer Satisfaction for Small Business Wireless Service in 2025, AT&T was rated highest among internet providers for small business internet customer satisfaction, reinforcing its advantage in converged connectivity

Key Takeaways:

AT&T ranked #1 in Customer Satisfaction for Small Business Internet Service in the JD Power 2026 U.S. Business Internet Satisfaction Study.1The company was also ranked #1 in Customer Satisfaction for Small Business Wireless Service in the 2025 U.S. Business Wireless Customer Satisfaction Study.2Together, these recognitions reinforce AT&T Business’ leadership in converged connectivity – internet and wireless coming together to keep businesses connected – and shows how we meet high expectations for performance, reliability, and customer care nationwide.With fast, secure business-grade internet connectivity and 24/7 customer care support, AT&T helps small businesses operate with confidence and stay focused on serving their customers.

DALLAS, July 9, 2026 /PRNewswire/ — AT&T was ranked highest for small business internet customer satisfaction in the JD Power 2026 U.S. Business Internet Satisfaction StudySM, following the company’s #1 ranking in Customer Satisfaction in Small Business Wireless Service in the JD Power 2025 U.S. Business Wireless Satisfaction StudySM. Together, these recognitions reflect AT&T’s continued focus on delivering what small businesses need: converged connectivity. Small businesses are looking for reliable internet and wireless solutions that work together to serve customers, support employees, manage operations, and stay connected even when conditions change.

The JD Power 2026 U.S. Business Internet Satisfaction Study evaluated performance and reliability, cost of service, communications, billing, digital account management, and customer service. AT&T’s top ranking places the company ahead of its competitors and reflects the complete experience small businesses depend on. Its differentiation comes from the strength of its network and the way it brings performance, reliability, and customer service together without added complexity.

“For small businesses, connectivity goes beyond utility. It’s the foundation for serving customers, managing day-to-day operations, and staying ready for what’s next,” said Melissa Arnoldi, executive vice president and general manager, AT&T Business. “These JD Power recognitions show that small businesses value the reliable service and experience AT&T delivers across both internet and wireless. Connecting changes everything, and we’re committed to giving business owners the confidence to move business forward, backed by the scale, reliability, and security of our network.”

Why Small Businesses Choose AT&T
Small businesses need more than an internet connection. They need technology that helps keep them running across locations, employees, devices, and customer interactions. The JD Power rankings show AT&T does just that and how it stands apart from other providers.

The company offers business-grade connectivity solutions designed to simplify operations and help businesses work smarter, supported by dedicated 24/7 customer service, including:

AT&T Business Fiber® with 5G Backup – Small businesses can’t afford downtime. Our Integrated Gateway for AT&T Business Fiber®3 combines our fiber infrastructure with our nationwide 5G network. It delivers fast, dependable wired internet with symmetrical upload and download speeds up to 5 GIG4 and 99.9% uptime5. If there’s a fiber outage, built-in 5G backup helps keep businesses connected.AT&T Internet Air® for Business – For small businesses that need a simple, flexible internet option, AT&T Internet Air® for Business delivers 5G-powered connectivity that’s easy to install and runs over the reliable AT&T 4G, 5G & 5G+ wireless network.6AT&T Wireless Broadband – For teams that need internet beyond a fixed location, AT&T Wireless Broadband provides an on-the-go internet solution over the AT&T cellular network.AT&T Dynamic Defense® – Cybersecurity can be hard for small businesses to manage on their own. AT&T Dynamic Defense® on AT&T Business Fiber provides best-in-class intelligence that adapts to ever-evolving threats and risks, helping protect small businesses by reducing the amount of malicious traffic from ever reaching their network.7AT&T Guarantee® for Business – Small business owners need a provider that stands behind every connection. We are the first and only carrier with a guarantee that includes both wireless and fiber networks. The AT&T Guarantee® for Business reflects AT&T’s commitment to providing the connectivity businesses depend on, the deals they want, and prompt, friendly service they deserve, or we’ll make it right. In the rare event of a network outage, we’ll credit you for your AT&T Business internet or wireless downtime.8

“Small businesses do not run on internet or wireless alone. They need both working together to stay connected wherever business happens,” said Viraj Parekh, vice president of converged networking, AT&T Business. “That’s what converged connectivity is solving, and it is where AT&T is continuing to invest. By bringing together fiber, 5G, wireless backup, and network-based security on the strength of the AT&T network, we’re giving small businesses a simpler, more reliable way to connect that is built for how they operate. Being ranked #1 by customers for both small business internet and business wireless customer satisfaction shows that our converged approach is delivering a better experience than the competition.”

With America’s largest wireless network and a growing fiber footprint supported by significant capital investment, AT&T is delivering business-grade connectivity small businesses can count on. 

To learn more about AT&T Business internet solutions, visit business.att.com.

JD Power U.S. Business Internet Satisfaction Study Methodology
The 2026 U.S. Business Internet Satisfaction Study is based on responses from 4,091 business customers of internet services. The study evaluates business internet experiences across seven factors: performance and reliability; cost of service; communications; sales representatives (medium business and large enterprise); billing; digital account management; and customer support. The large enterprise segment includes businesses with 500 or more employees; the medium business segment includes businesses with 20 to 499 employees; and the small business segment includes businesses with less than 20 employees. The study was fielded from March through May 2026.

For more information about the U.S. Business Internet Satisfaction Study, visit www.jdpower.com/business/u-s-business-internet-satisfaction-study.

1AT&T received the highest score among small businesses in the JD Power 2026 U.S. Business Internet Satisfaction Study, which measures overall satisfaction among business customers of internet services. Visit jdpower.com/awards for more details.
2AT&T received the highest score in the small business segment of the J.D. Power 2025 U.S. Business Wireless Satisfaction Study, which measures customers’ satisfaction with their current business wireless carrier. Visit jdpower.com/awards for more details.
3Integrated Internet Back-up: Requires Business 1-Gig or higher & WNC-CGW452 gateway. Wireless Data Restrictions: After 250GB, AT&T may temporarily slow data speeds if the network is busy & data speeds are up to a max of 3 Mbps. Video streaming limited to SD. Speed, coverage, and performance not guaranteed. Feature subject to AT&T network agreement practices (att.com/broadbandinfo). Wireless backup does not work in the event of power loss. Battery backup options may be available at an additional cost. Add’l terms & restrictions apply. For details, see the AT&T Customer Service Agreement (att.com/CSA) and the additional Integrated Backup incorporated therein.
4Based on wired connection to gateway.
5Based on network availability.
6AT&T 5G requires compatible plan and device. Coverage not available everywhere. Learn more at att.com/5Gnetwork.
7AT&T Dynamic Defense® is available with AT&T Dedicated Internet℠, AT&T Switched Ethernet on Demand℠ with Internet Offload, and select areas for AT&T Business Fiber.
8Credit for fiber downtime lasting 20 minutes or more, or for wireless or AT&T Internet Air for Business downtime lasting 60 minutes or more if connected to impacted tower at onset of outage. Wireless downtime must be caused by single incident impacting 8 or more towers. Restrictions and exclusions apply. See details

About AT&T
We help more than 100 million U.S. families, friends and neighbors, plus nearly 2.5 million businesses, connect to greater possibility. From the first phone call 150 years ago to our 5G wireless and multi-gig internet offerings today, we @ATT innovate to improve lives. For more information about AT&T Inc. (NYSE:T), please visit us at about.att.com. Investors can learn more at investors.att.com.

© 2026 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.

View original content to download multimedia:https://www.prnewswire.com/news-releases/att-ranked-1-in-customer-satisfaction-for-small-business-internet-service-by-jd-power-302821313.html

SOURCE AT&T

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

RecordPoint launches global partner program as AI adoption drives surge in data governance demand

Published

on

By

New channel-first strategy gives resellers, consultancies and systems integrators a route into the fastest-growing budget line in regulated IT

SEATTLE, July 10, 2026 /PRNewswire/ — RecordPoint, the global data and AI governance platform, today announced the launch of its Global Partner Program, a formal channel program enabling partners to resell, co-sell and refer RecordPoint’s technology to their customers.

The launch marks a strategic shift to a channel-first business model for RecordPoint, designed to help partners capitalise on rapidly growing demand for data and AI governance as organisations scale AI adoption.

“Every regulated organisation deploying AI right now is discovering the same thing: you cannot govern AI without first governing your data,” RecordPoint CEO Anthony Woodward said.

“Data governance and AI governance have converged into a single conversation in every boardroom. AI is only as trustworthy as the data underneath it, and that realisation has turned data governance from a compliance line item into one of the fastest-growing budget priorities in enterprise IT.”

The program offers two tracks. A reseller track spans four tiers — Aggregator, Certified, Select and Premier — with the entry-level Aggregator tier carrying no revenue requirement and handling software procurement and fulfilment, while higher tiers unlock greater margins in line with increasing revenue commitments. A parallel referral and co-sell track allows partners to work alongside RecordPoint’s own sales teams. All partners complete technical and sales certifications before transacting, ensuring customers receive consistent expertise across the ecosystem.

RecordPoint positions itself as complementary to, not competitive with, its partners’ services businesses: the platform is RecordPoint’s, while configuration, file plans and the client relationship remain the partner’s to own.

The program will be led by Christian Lucarelli, VP Global Partner Sales & Strategy, who joined RecordPoint in January from process intelligence and automation vendor Nintex, where he spent nearly a decade in senior leadership roles, most recently heading the company’s global partner program.

“We’ve built this program so partners can monetise the data and AI governance opportunity from day one,” Lucarelli said. “Certified enablement, deal registration, joint marketing and a customer book of named logos partners can lead with — the infrastructure is all there.”

To support the program, RecordPoint is launching a new partner portal alongside dedicated enablement tracks covering sales, commercial, technical and delivery skills. The company has also committed partner marketing funds and co-branding resources, with deal registration and access to Microsoft’s co-sell motion available to participating partners.

Woodward said the move reflects how buying behaviour has changed. “Organizations don’t want to buy point software anymore. They want a partner who can advise on their entire data and AI strategy. RecordPoint provides the technology layer, and our partners bring the consulting, frameworks and implementation services that wrap around it. Together, that’s the complete offering regulated organizations are asking for.”

“We’ve reached the scale where the channel is the right lever to accelerate growth,” Woodward added. “Our partners get a platform purpose-built for the conversation their customers are already having, backed by fifteen years of authority running the data lifecycle inside the world’s most regulated organizations.”

The program serves organizations globally including national and regional systems integrators, specialist data and information governance consultancies, managed service providers, Microsoft 365 and cloud advisory firms, and Big 4 advisory practices.

Learn more and register for RecordPoint’s Partner Program launch and first Quarterly Partner Update on 23 July:

RecordPoint Quarterly Partner Update – July 2026 (APAC) Webinar

RecordPoint Quarterly Partner Update – July 2026 (NA) Webinar

You can also apply for the program at recordpoint.com/partner.

About RecordPoint

Founded in 2009 and headquartered in Sydney, RecordPoint is a global data-trust platform that enables organizations to discover, govern and control their information across systems, clouds and repositories. The platform provides AI-driven classification, regulatory compliance, lifecycle management and defensible disposal at enterprise scale. RecordPoint serves leading financial services institutions, government agencies and regulated industries worldwide.

View original content:https://www.prnewswire.com/news-releases/recordpoint-launches-global-partner-program-as-ai-adoption-drives-surge-in-data-governance-demand-302821861.html

SOURCE RecordPoint

Continue Reading

Technology

WYF Launches Global AI Talent Compact at AI for Good Global Summit 2026

Published

on

By

GENEVA, July 10, 2026 /PRNewswire/ — World Youth Forum (WYF), an international nonprofit advancing challenge-based learning and youth development across more than 30 countries, today launched the Global AI Talent Compact at the AI for Good Global Summit 2026 in Geneva, where WYF served as an official session partner.

The summit, organized by the International Telecommunication Union (ITU) in partnership with more than 50 UN agencies and co-convened with the Government of Switzerland, is the United Nations’ leading platform on artificial intelligence.

The Compact establishes an open global action network built on five commitments: expanding access to AI literacy; defining the human capabilities that matter most in the AI era; scaling real-world, challenge- and project-based learning; safeguarding youth well-being; and recognizing ability through evidence of real work, not credentials alone.

“AI is changing not only how young people learn and create, but how talent is identified and recognized,” said Houston Hou, Global Executive Convener of WYF. “Young people need pathways through which real ability can be seen, trusted and connected. The Compact is an open invitation to build those pathways together.”

The launch convened leaders from across the UN system, academia and youth innovation, including Fabrizio Hochschild, former UN Under-Secretary-General; Frédéric Werner, Head of Strategic Engagement, AI for Good, ITU; and Ben Nelson, Chairman and CEO of Minerva Project. Alongside speakers from AI Singapore (AISG), the ASEAN Foundation, the International Trade Centre (ITC), the United Nations Research Institute for Social Development (UNRISD), the United Nations University (UNU), and student AI communities including the Imperial AI Group, the Oxford Guild, the University of Toronto Machine Intelligence Student Team (UTMIST) and the Global AI Alliance at Penn. The Global SDGs and Leadership Development Center served as supporting partner of the session.

Following the launch, WYF will convene founding supporters worldwide — universities, student AI societies, education and innovation organizations, and industry partners — to advance year-round, challenge-based AI learning, new forms of talent recognition, and pathways connecting young talent with real-world opportunities.

About World Youth Forum

WYF is an international nonprofit youth development platform. Through educational programmes, competitions, international conferences and youth-led initiatives, WYF engages more than 500,000 young people annually across more than 30 countries.

 

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/wyf-launches-global-ai-talent-compact-at-ai-for-good-global-summit-2026-302822886.html

SOURCE World Youth Forum (WYF)

Continue Reading

Technology

UK mid-market growth masks stagnation, reveals Price Bailey

Published

on

By

LONDON, July 10, 2026 /PRNewswire/ — Price Bailey’s Mid-Market index shows revenue growth barely keeping pace with inflation as profits come under pressure.

UK mid–market companies are delivering headline revenue growth, but for most businesses this is barely outpacing inflation and is failing to translate into stronger profits, according to new research by Price Bailey, the leading accountancy firm. 

The Price Bailey Mid–Market Index 2026, which analysed 12,625 UK businesses with revenues between £10m and £250m across 16 sectors, found that average revenue growth continues to be driven by a small number of high–performing outliers rather than broader growth. 

While mean compound annual revenue growth stands at 12%, the median business is growing at just 6%, only slightly ahead of average inflation of 5.3% over the period. This gap highlights the pressure facing mid–market companies operating in a challenging economic environment. 

The research goes on to show that revenue growth across UK regions remains modest for the typical business, with median growth only marginally above inflation in most areas. London displays the widest gap between top–performing companies and the median. 

Sector analysis suggests that the strongest performers are businesses with the ability to protect or increase prices, those sectors with limited pricing flexibility are more likely to see growth eroded by inflationary pressures. 

According to the data, revenue growth is not feeding through into profit growth. EBITDA and profit after tax for mid–sized companies have failed to keep pace with rising revenues in recent years, meaning many businesses are working harder simply to stand still. This trend has implications for shareholders and business owners, as higher turnover does not necessarily equate to improved returns. 

Commenting on the findings, Chand Chudasama, member of the Board and Partner in the Strategy and Corporate Finance team at Price Bailey says: “The headline figures suggest growth, but when you look beneath the surface a different picture emerges. For many mid–market businesses, revenue increases are being absorbed by inflation and cost pressures, while profits remain stubbornly flat. The real differentiator now, is pricing power.” 

More data is available on in the Price Bailey Mid-Market Index, on the Price Bailey website.

 

View original content:https://www.prnewswire.co.uk/news-releases/uk-midmarket-growth-masks-stagnation-reveals-price-bailey-302822895.html

Continue Reading

Trending