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Fly-E Group, Inc. Announces Fiscal Year 2026 Financial Results

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NEW YORK, July 23, 2026 /PRNewswire/ — Fly-E Group, Inc. (Nasdaq: FLYE) (“Fly-E” or the “Company”), an electric vehicle company engaged in designing, installing, selling, and renting smart electric motorcycles, electric bikes, and electric scooters, today announced its financial results for the fiscal year ended March 31, 2026.

Fiscal Year 2026 Financial Summary

Net revenues were $19.1 million in fiscal year 2026, compared to $25.4 million in fiscal year 2025.Gross profit was $4.7 million in fiscal year 2026, compared to $10.5 million in fiscal year 2025.Gross margin was 24.4% in fiscal year 2026, compared to 41.1% in fiscal year 2025.Net Loss was $9.3 million in fiscal year 2026, compared to $5.3 million in fiscal year 2025.Basic and diluted losses per share were $8.38 in fiscal year 2026, compared to $21.95 in fiscal year 2025.

“Fiscal year 2026 represents a pivotal transition for Fly-E, as we initiated targeted measures to optimize our retail footprint, simplify our corporate structure, and enhance administrative efficiency,” commented Mr. Zhou (Andy) Ou, Chief Executive Officer of Fly-E. “While a challenging consumer retail environment and proactive pricing adjustments to clear aged inventory directly impacted our top-line performance and compressed our near-term margin profile, we believe these operational adjustments are fundamentally beneficial for Fly-E’s long-term trajectory. We are seeing an encouraging shift in our revenue mix this year, highlighted by the increased demand from our wholesale channel as we evolved our distribution model, alongside steady traction within our rental services, with both business lines demonstrating strong year-over-year growth.”

Mr. Ou continued, “Moving forward, we remain committed to rebuilding trust through enhanced product safety, continuing to innovate with solutions like our battery swap system and Go Fly app, growing our service portfolio through our rental program, and expanding our online retail presence. Together, these strategic pillars form a more resilient, efficient foundation for sustainable value creation over time.”

Fiscal Year 2026 Financial Results

Net Revenues

Net revenues were $19.1 million in fiscal year 2026, a decrease of 25.0% from $25.4 million in fiscal year 2025. The decrease was primarily driven by a lower sales volume of 42,101 units in fiscal year 2026 compared to 58,765 units in fiscal year 2025, as well as promotional pricing adjustments implemented to clear aged inventory.

Retail sales revenue was $6.9 million in fiscal year 2026, a decrease of 68.1% from $21.7 million in fiscal year 2025. The decline was primarily attributable to softened consumer demand for E-Bikes and E-Scooters following industry-wide lithium-ion battery safety concerns in the New York market, which prompted temporary shifts in consumer preferences. The decrease was also partially driven by the planned closure and disposal of certain retail stores during the fiscal year.

Wholesale revenue was $11.6 million in fiscal year 2026, a robust increase of 227.5% from $3.5 million in fiscal year 2025. This growth was primarily driven by sustained product demand and ongoing purchases from the retail stores that were streamlined and transitioned to independent operations during the period.

Rental services sales revenue was $0.6 million in fiscal year 2026, an increase of 237.5% from $0.2 million in fiscal year 2025, reflecting early traction in the expansion of the Company’s service portfolio.

Cost of Revenues

Cost of revenues was $14.4 million in fiscal year 2026, a decrease of 3.8% from $15.0 million in fiscal year 2025. The decrease was primarily aligned with the lower sales volume resulting from the downsizing of the Company’s retail store network.

Gross Profit and Margin

Gross profit was $4.7 million in fiscal year 2026, compared to $10.5 million in fiscal year 2025. Gross margin was 24.4% in fiscal year 2026, compared to 41.1% in fiscal year 2025. The decrease in gross margin was primarily attributable to lower average selling prices of our EVs implemented to clear aged inventory and an increase in procurement costs driven by upstream price movements, as well as a shift in sales channel mix following the disposal of certain retail stores, which resulted in a higher proportion of wholesale sales and a lower proportion of retail sales — the latter of which typically generates higher margins. These headwinds were partially offset by an increased contribution from the higher-margin rental services business line.

Total Operating Expenses

Total operating expenses were $11.1 million in fiscal year 2026, a decrease of 26.1% from $15.0 million in fiscal year 2025. The reduction reflects the impacts of our cost-optimization measures, including lower payroll and rental expenses achieved through the streamlining of retail store operations. This decrease was partially offset by increases in warehouse maintenance costs, impairment losses on equipment, and inventory clearance losses as the Company downsized its retail footprint.

Selling expenses were $3.5 million in fiscal year 2026, a decrease of 53.0% from $7.4 million in fiscal year 2025, primarily driven by the streamlining of retail stores which lowered associated payroll, rental and utility expenses.

General and administrative expenses were $7.6 million in fiscal year 2026, remaining stable compared to $7.6 million in fiscal year 2025. Driven by the Company’s structural downsizing, the decreases in payroll, travel, and entertainment expenses were offset by increases in non-cash impairment losses on property and equipment, inventory clearance adjustments, and repair and maintenance costs.

Net Loss

Net loss was $9.3 million in fiscal year 2026, compared to $5.3 million in fiscal year 2025.

Basic and Diluted Earnings (Losses) per Share

Basic and diluted losses per share were $8.38 in fiscal year 2026, compared to $21.95 in fiscal year 2025.

EBITDA

EBITDA was negative $6.3 million in fiscal year 2026, compared to negative EBITDA of $3.9 million in fiscal year 2025.

Financial Condition and Cash Flows

As of March 31, 2026, the Company had cash of $0.3 million, compared to $0.8 million as of March 31, 2025. 

Net cash used in operating activities was $13.8 million in fiscal year 2026, compared to $10.1 million in fiscal year 2025.

Net cash used in investing activities was $2.5 million in fiscal year 2026, compared to $2.9 million in fiscal year 2025.

Net cash provided by financing activities was $15.7 million in fiscal year 2026, compared to $12.5 million in fiscal year 2025.

About Fly-E Group, Inc.

Fly-E Group, Inc. is an electric vehicle company that is principally engaged in designing, installing, selling, and renting smart electric motorcycles, electric bikes and electric under the brand “Fly E-Bike.” The Company’s commitment is to encourage people to incorporate eco-friendly transportation into their active lifestyles, ultimately contributing towards building a more environmentally friendly future. For more information, please visit the Company’s website: https://investors.flyebike.com.

Non-GAAP Financial Measures

To supplement our financial information presented in accordance with the generally accepted accounting principles in the United States (the “U.S. GAAP”), management periodically uses certain “non-GAAP financial measures,” as such term is defined under the rules of the SEC, to clarify and enhance understanding of past performance and prospects for the future. Generally, a non-GAAP financial measure is a numerical measure of a company’s operating performance, financial position or cash flows that excludes or includes amounts that are included in or excluded from the most directly comparable measure calculated and presented in accordance with U.S. GAAP. For example, non-GAAP measures may exclude the impact of certain items such as acquisitions, divestitures, gains, losses and impairments, or items outside of management’s control. Management believes that the following non-GAAP financial measure provides investors and analysts useful insight into our financial position and operating performance. Any non-GAAP measure provided should be viewed in addition to, and not as an alternative to, the most directly comparable measure determined in accordance with U.S. GAAP. Further, the calculation of these non-GAAP financial measures may differ from the calculation of similarly titled financial measures presented by other companies and therefore may not be comparable among companies.

We use EBITDA (earnings before interest, taxes, depreciation, and amortization) to evaluate our operating performance. We believe EBITDA provides additional insight into our underlying, ongoing operating performance and facilitates year-to-year comparisons by excluding the earnings impact of interest, tax, depreciation and amortization and that presenting EBITDA is more representative of our operational performance and may be more useful for investors.

We reconcile our non-GAAP financial measure to our net income, which is our most directly comparable financial measure calculated and presented in accordance with U.S. GAAP. EBITDA includes adjustments for provision for income taxes, as applicable, interest income and expense, depreciation, and amortization. EBITDA does not represent and should not be considered an alternative to net income as determined by U.S. GAAP, and our calculations thereof may not be comparable to those reported by other companies. We believe EBITDA is an important measure of operating performance and provides useful information to investors because it highlights trends in our business that may not otherwise be apparent when relying solely on U.S. GAAP measures and because it eliminates items that have less bearing on our operating performance. EBITDA, as presented herein, is a supplemental measure of our performance that is not required by, or presented in accordance with, U.S. GAAP. We use non-GAAP financial measures as supplements to our U.S. GAAP results in order to provide a more complete understanding of the factors and trends affecting our business. EBITDA is a measure of operating performance that is not defined by U.S. GAAP and should not be considered a substitute for net (loss) income as determined in accordance with U.S. GAAP.

Forward-Looking Statements

Certain statements in this announcement are forward-looking statements. These forward-looking statements involve known and unknown risks and uncertainties and are based on the Company’s current expectations and projections about future events that the Company believes may affect its financial condition, results of operations, business strategy and financial needs. Investors can find many (but not all) of these statements by the use of words such as “approximates,” “believes,” “hopes,” “expects,” “anticipates,” “estimates,” “projects,” “intends,” “plans,” “will,” “would,” “should,” “could,” “may” or other similar expressions. Although the Company believes that the expectations expressed in these forward-looking statements are reasonable, it cannot assure you that such expectations will turn out to be correct. The Company cautions investors that actual results may differ materially from the anticipated results, and that the forward-looking statements contained in this press release are subject to the risks set forth in the Company’s filings with the Securities and Exchange Commission (the “SEC”), including the section under “Risk Factors” of its most recent Annual Report on Form 10-K for the fiscal year ended March 31, 2026, filed with the SEC on July 23, 2026, as amended by the Company’s subsequent filings, including updates to the Risk Factors. The Company undertakes no obligation to update or revise publicly any forward-looking statements to reflect subsequent occurring events or circumstances, or changes in its expectations, except as may be required by law.

For investor and media inquiries, please contact:

Fly-E Group, Inc.
Investor Relations Department
Email: ir@flyebike.com

Seaquant Consulting
Email: investors@sea-quant.com

 

CONSOLIDATED FINANCIAL STATEMENTS

FLY-E GROUP, INC.

CONSOLIDATED BALANCE SHEETS

(Expressed in U.S. dollars, except for the number of shares)

As of
March 31,
2026

As of
March 31,
2025

ASSETS

Current Assets

Cash

$

265,236

$

840,102

Accounts receivable, net

7,049,592

466,187

Accounts receivable, net – a related party

32,030

37,465

Inventories, net

2,334,484

6,397,274

Prepayments and other receivables

6,967,596

3,676,986

Prepayments and other receivables – related parties

161,560

120,000

Assets held for sale

2,462,502

Total Current Assets

16,810,498

14,000,516

Property and equipment, net

5,792,915

7,287,213

Security deposits

369,249

728,450

Deferred tax assets, net

94,983

Operating lease right-of-use assets

4,289,237

10,933,068

Intangible assets, net

431,193

525,865

Long-term prepayment for software development

1,800,000

Long-term prepayment for software development – a related party

136,580

Total Assets

$

29,493,092

$

33,706,675

LIABILITIES AND STOCKHOLDERS’ EQUITY

Current Liabilities

Accounts payable

$

433,188

$

1,272,305

Short-term loan payables

3,936,058

5,191,058

Current portion of long-term loan payables

93,980

100,835

Accrued expenses and other payables

680,200

1,366,968

Accrued expenses and other payables – a related party

225

Operating lease liabilities – current

1,507,340

2,617,762

Taxes payable

151,930

Liabilities held for sale

2,152,447

Total Current Liabilities

6,802,921

12,701,375

Long-term loan payables

1,945,442

2,065,040

Operating lease liabilities – non-current

3,302,325

9,106,928

Total Liabilities

12,050,688

23,873,343

Commitment and Contingencies

Stockholders’ Equity

     Preferred stock, $0.01 par value, 10,000,000 shares authorized and nil
          outstanding as of March 31, 2026 and 2025*

     Common stock, $0.01 par value, 300,000,000 shares authorized and
          1,632,386 shares outstanding as of March 31, 2026 and 300,000,000
          shares authorized and 245,875 shares outstanding as of March 31,
          2025*

16,324

2,459

Additional paid-in capital

27,826,643

10,987,440

Shares subscription receivable

(219,998)

(219,998)

Accumulated deficit

(10,153,318)

(895,510)

Accumulated other comprehensive loss

(27,247)

(41,059)

Total FLY-E Group, Inc. Stockholders’ Equity

17,442,404

9,833,332

Total Liabilities and Stockholders’ Equity

$

29,493,092

$

33,706,675

*Shares and per share data are presented on a retroactive basis to reflect the 1-for-5 reverse stock split

completed on July 3, 2025 and the 1-for-20 reverse stock split completed on November 4, 2025.

 

FLY-E GROUP, INC.

CONSOLIDATED STATEMENTS OF OPERATIONS AND

COMPREHENSIVE LOSS

(Expressed in U.S. dollars, except for the number of shares)

For the Years Ended

March 31,

2026

2025

Revenues

$

19,063,357

$

25,427,163

Cost of Revenues

14,404,283

14,976,266

Gross Profit

4,659,074

10,450,897

Operating Expenses

Selling Expenses

3,478,740

7,403,374

General and Administrative Expenses

7,618,603

7,607,489

Total Operating Expenses

11,097,343

15,010,863

Loss from Operations

(6,438,269)

(4,559,966)

Other (Income) Expenses, net

(684,775)

10,588

Interest Expenses, net

(1,806,085)

(405,615)

Loss Before Income Taxes

(8,929,129)

(4,954,993)

Income Tax Expenses

(328,679)

(336,166)

Net Loss

$

(9,257,808)

$

(5,291,159)

Other Comprehensive (Loss) Income

Foreign currency translation adjustment

13,812

(27,230)

Total Comprehensive Loss

$

(9,243,996)

$

(5,318,389)

Losses per Share*

$

(8.38)

$

(21.95)

Weighted Average Number of Common Stock

– Basic and Diluted*

1,104,494

241,050

*Shares and per share data are presented on a retroactive basis to reflect the 1-for-110,000 stock split

completed on April 2, 2024, the 1-for-5 reverse stock split completed on July 3, 2025 and the 1-for-

20 reverse stock split completed on November 4, 2025.

 

FLY-E GROUP, INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS

(Expressed in U.S. dollars, except for the number of shares) 

For the Years Ended
March 31,

2026

2025

Cash flows from operating activities

Net loss

$

(9,257,808)

$

(5,291,159)

Adjustments to reconcile net loss to net cash used in operating activities:

Loss on disposal of property and equipment

13,058

108,593

Gain on termination of operating lease

(111,564)

Gain on sales and liquidations of subsidiaries

(1,587,439)

(84,302)

Impairment loss on property and equipment

558,063

Expected credit losses on accounts receivable

176,379

116,746

Depreciation expense

719,383

631,280

Amortization expense

110,149

65,091

Deferred income taxes benefits

(42,112)

(64,829)

Amortization of operating lease right-of-use assets

1,932,762

5,084,535

Inventories reserve

478,019

870,589

Changes in operating assets and liabilities:

Accounts receivable

(6,843,808)

(329,029)

Accounts receivable – a related party

5,435

248,349

Inventories

1,940,751

(2,736,241)

Prepayments and other receivables

628,903

(2,677,904)

Prepayments for operation services to a related party

120,000

(60,000)

Security deposits

66,550

(84,605)

Accounts payable

(839,117)

91,509

Accrued expenses and other payables

(472,870)

460,364

Accrued expenses and other payables – a related party

225

Operating lease liabilities

(1,674,854)

(4,771,518)

Taxes payable

118,417

(1,525,371)

Net cash used in operating activities

(13,849,914)

(10,059,466)

Cash flows from investing activities

Purchases of properties and equipment

(74,609)

(1,634,174)

Payments of property rights

(15,477)

Proceeds from disposal of properties and equipment

13,133

Prepayment for purchasing software from a related party

(1,392,580)

Prepayment for purchasing software

(1,800,000)

Cash released from disposal of entities

(447,279)

(54,774)

Repayment from a related party

660,256

Advance to a related party

(161,560)

(480,000)

Net cash used in investing activities

(2,485,792)

(2,901,272)

Cash flows from financing activities

Proceeds from borrowings

1,959,846

7,367,795

Repayments of borrowings

(3,127,434)

(3,661,559)

Repayments on other payables – related parties

(92,229)

Payments of offering cost

(516,490)

(282,403)

Net proceeds from issuance of common stock

17,369,558

9,154,500

Net cash provided by financing activities

15,685,480

12,486,104

Net changes in cash including cash classified within current assets held
for sale

(650,226)

(474,634)

Effect of exchange rate changes on cash

13,812

(27,230)

Less: net change in cash classified within current assets held for sale

61,548

(61,548)

Cash at beginning of the period

840,102

1,403,514

Cash at the end of the period

$

265,236

$

840,102

Supplemental disclosure of cash flow information

Cash paid for interest expense

$

1,806,085

$

405,615

Cash paid for income taxes

$

42,640

$

1,957,867

Supplemental disclosure of non-cash investing and financing activities

Purchase of vehicle funded by loan

$

$

224,638

Purchase of office funded by loan

$

$

1,800,000

Purchase of software and office by using previous prepayments

$

136,580

$

1,729,000

Purchase of property rights by using previous prepayments

$

$

54,572

Properties used for rental services

$

49,811

$

193,964

Deferred IPO cost recognized as additional paid-in capital

$

$

502,198

Uncollected proceeds from disposal of subsidiaries

$

2,704,973

$

635,193

Termination of operating lease right-of-use assets and operating lease
liabilities

$

320,077

$

(2,473,686)

Right-of-use assets obtained in exchange for operating lease liabilities

$

$

2,490,547

 

EBITDA

The following table sets forth the components of our EBITDA for the years ended March 31, 2026 and
2025:

For the Years Ended March 31,

Percentage

2026

2025

Change

Change

Net Loss

$

(9,257,808)

$

(5,291,159)

$

(3,966,649)

75.0

%

Income Tax Provision

328,679

336,166

(7,487)

(2.2)

%

Depreciation

719,383

631,280

88,103

14.0

%

Interest Expenses

1,806,085

405,615

1,400,470

345.3

%

Amortization

110,149

65,091

45,058

69.2

%

EBITDA

$

(6,293,512)

$

(3,853,007)

$

(2,440,505)

63.3

%

Percentage of Revenue

(33.0)

%

(15.2)

%

(17.8)

%

 

View original content:https://www.prnewswire.com/news-releases/fly-e-group-inc-announces-fiscal-year-2026-financial-results-302833586.html

SOURCE FLY-E GROUP, INC.

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Marquis Who’s Who Honors Rupin Chothani for Engineering Leadership

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UNIONDALE, N.Y., July 23, 2026 /PRNewswire/ — Marquis Who’s Who honors Rupin Chothani for his leadership in engineering and project management. With more than two decades of professional experience to his credit, Mr. Chothani leverages a unique expertise in fire and petrochemical solutions to find success in his field. As project manager, project engineer and proposal manager at Technip Energies N.V., Mr. Chothani ensures effective results.

Drawn to Engineering

Coming from a family of engineers, Mr. Chothani was naturally drawn to the profession. This inclination was reinforced by comprehensive aptitude and attitude tests administered at the age of 14, which highlighted his strengths in engineering and architecture. Ultimately, this direction reinforced his determination to pursue a degree in mechanical engineering.

By 2003, Mr. Chothani earned a Bachelor of Science in Mechanical Engineering at the University of Mumbai. After a brief role as a junior manufacturing engineer at Artech Cooling Tower Pvt. Ltd., he completed a Master of Science in Mechanical Engineering at the University of Bridgeport in 2006. In addition to these degrees, Mr. Chothani later achieved AutoCAD certification.

Following his graduation in 2006, Mr. Chothani joined CB&I Lummus / ABB Lummus Heat Transfer (now Lummus Technology) as a thermal engineer. Though his work at Lummus Technology lasted only three years, Mr. Chothani was greatly influenced by mentor figures at the company. These mentors, including Ken Catala, Peter Harvard, Chin Dang and Miller Alanath Carter, provided essential guidance.

Building a Family

In December 2008, Mr. Chothani married his wife, Cathy. Along with his son and daughter, his family has contributed richly to his success in engineering and they continue to inspire him to excel. In addition to their support, Mr. Chothani recognizes that there is no alternative to hard work and dedicated learning.

From Lummus Technology to Technip Energies N.V.

Following his work at Lummus Technology, Mr. Chothani worked with Maco Corporation India Pvt. Ltd. By 2011, he joined Complete Heat Transfer Solutions – Environ Energy Systems as a thermal and mechanical engineer. By 2013, Mr. Chothani became a part of Technip Energies N.V. as a furnace mechanical engineer. By 2023, he added to this role and became a project manager, project engineer and proposal manager at the company.

In his current role at Technip Energies N.V., Mr. Chothani is responsible for a variety of essential duties. He manages and executes on engineering projects for ethylene cracking furnaces and heaters, and oversees proprietary technologies. Additionally, he actively coordinates with procurement, logistics, mechanical engineering and process engineering teams to ensure effective results.

Plans for the Future

Moving forward, Mr. Chothani hopes to advance his project management skills, particularly within the firejet industry. At the same time, he aims to share his knowledge of the industry with the next generation of professionals. Outside of his professional ambitions, Mr. Chothani intends to prepare his children to find success, inspiring them and their peers with hands-on experiments and full-day events.

About Marquis Who’s Who®:

Since 1899, when A. N. Marquis printed the First Edition of Who’s Who in America®, Marquis Who’s Who® has chronicled the lives of the most accomplished individuals and innovators from every significant field, including politics, business, medicine, law, education, art, religion and entertainment. Who’s Who in America® remains an essential biographical source for thousands of researchers, journalists, librarians and executive search firms worldwide. The suite of Marquis® publications can be viewed at the official Marquis Who’s Who® website, www.marquiswhoswho.com.

Marquis Who’s Who
Uniondale, NY
(844) 394 – 6946
info@marquiswhoswho.com
www.marquiswhoswho.com

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COALITION OF INDEPENDENT INTERNET PROVIDERS ASKS CRTC TO FIX ERRORS IN WHOLESALE FIBRE RATES

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Coalition of competitive ISPs say current fibre rates make competition impossible and threatens to harm millions of Canadian consumers

CHATHAM, ON, July 23, 2026 /CNW/ — A coalition of independent internet service providers (the Coalition) led by TekSavvy Solutions Inc. (TekSavvy) today applied to the Canadian Radio-Television and Telecommunications Commission (CRTC) to review and vary Telecom Order 2026-77, which set final wholesale rates for fibre internet services. In that decision, the CRTC approved wholesale rates for fibre internet services that are higher than the retail prices charged by the large carriers. This makes competition impossible, as independent providers are forced to either sell at a loss or set prices above the large carriers, leaving millions of Canadian consumers without competitive options for essential internet services.

The application identifies key errors that led the CRTC to approve severely inflated final wholesale rates, which make it economically impossible for independent providers to compete. The Coalition argues that the CRTC’s incorrect rates negate the very purpose of Canada’s wholesale framework, which is to foster competition in retail broadband markets. Specifically, the Coalition asks the CRTC to make three key changes to Telecom Order 2026-77:

Eliminate one cost factor that is inconsistent with the CRTC’s established costing principles, which artificially increased fibre wholesale rates by an estimated 25% to 30% (the Adjustment Factor).Reduce another element of the costing that is inflated above reasonable levels: The Coalition calls on the CRTC to reduce the markup applied to wholesale fibre services from 30% to 15%, reflecting declining costs, operational efficiencies, and the need to support competition.Correct technical errors relating to certain wholesale fibre speed descriptions.

“Canadians were promised greater competition for fibre internet services, but these rates make competition impossible.” said Andy Kaplan-Myrth, TekSavvy’s Vice President of Regulatory and Carrier Affairs. “The CRTC must correct these errors to ensure its wholesale rates promote broadband competition that challenges the market power of monopoly incumbents, lowers prices, and increases consumer choice.”

About the Coalition

The Coalition consists of competitive telecommunications providers and industry associations advocating for fair wholesale access to fibre networks and a competitive broadband marketplace that delivers affordable, high-quality Internet services to Canadians, including: TekSavvy Solutions Inc., BC Broadband Association (“BCBA”), Canada-Wide Internet Service Providers Association (“CanWISP”), Fibernetics Inc., ISP Telecom Inc., National Capital FreeNet Inc., Novus Entertainment Inc. and Purple Cow Internet Inc.

About TekSavvy Solution Inc.

Based in Chatham, Ontario, TekSavvy is Canada’s largest independent telecom service company. TekSavvy has been proudly delivering award-winning services and fighting for consumers’ rights for nearly 30 years. TekSavvy is committed to providing quality competitive choice and closing Canada’s digital divide.

SOURCE TekSavvy Solutions Inc.

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Monk Launches Voice Collections, Bringing AI Phone Calls and Callbacks to Accounts Receivable

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Monk’s collections agent, Julia, can now place outbound collection calls and answer inbound AR questions from a dedicated business number, so finance teams can use the channel that collects best without adding headcount.

Multimedia: Watch Voice Collections in action: https://youtu.be/w09PoN1yACE 

NEW YORK, July 23, 2026 /PRNewswire/ — Monk, the AI-native accounts receivable platform, today launched Voice Collections. Its collections agent, Julia, can now place outbound collection calls and answer inbound customer questions about invoices and payments from a dedicated phone number for each organization. The feature brings the phone, long the most effective collections channel and the hardest one to scale, into Monk’s Intelligent Collections.

Roughly $10 trillion sits in unpaid invoices worldwide, and the average invoice now takes 59 days to clear (Allianz). Most accounts receivable runs on email, and most of it waits. More than half of B2B invoices in the United States are overdue at any given time, and 92% of businesses are typically paid after their due date (Chaser, 2026). Phone calls recover overdue invoices two to three times better than email (Dunwise), yet 91% of finance teams still rely on email as their main follow-up channel and only 56% use the phone, because calling every overdue account by hand does not scale and a single human dunning call can cost $12 to $18 (HighRadius).

Voice Collections gives teams that coverage. Julia can call on the accounts a playbook flags for phone follow-up, and answer when a customer calls the same number back to ask about an invoice, a payment, or a bank detail. Businesses that follow up on 100% of overdue invoices are 76% more likely to be paid within a week (Chaser), and a voice agent is what makes full coverage possible.

Monk’s collections agent is already proven on the accounts it handles by email. Across Monk’s first 100 customers, Julia reaches customers with a 24% higher response rate than standard dunning and resolves 88.2% of collections with zero human intervention. Voice extends that reach to the phone.

“For years the assumption was that customers would not talk to an AI on the phone,” said George Kurdin, Founder and CEO of Monk. “The evidence now points the other way. People engage with a good voice agent, and in AR the phone was always the channel that collected best. We built Voice Collections so finance teams can finally use it at the scale email gave them.”

That assumption is worth retiring. In a University of Chicago Booth field study of roughly 70,000 interviews, people interviewed by a voice AI agent were 12% more likely to receive an offer, 18% more likely to start, and 17% more likely to still be there after 30 days, and 80% chose the voice AI over a human when given the choice. The setting was recruiting rather than collections, but the finding travels: given a capable voice agent, people lean in rather than hang up. A call also does something email cannot, which is secure a verbal promise to pay in the moment.

Built for finance, with the phone agents kept with strict guardrails

Voice in finance has to be constrained, and Monk designed Voice Collections around that from the start. The agent is read-only on the phone. It answers questions, confirms details, and routes the next step. It will not rewrite an invoice, change a payment status, or accept a sensitive payment change by voice.

The agent is also reference-based. If a caller asks about an invoice, Julia asks for both the company name and the invoice number before looking anything up, and it will not search broadly from a single detail. Every inbound and outbound call is kept in the collection record alongside the email history, so a callback is part of the same thread the team already sees, and anything that needs judgment escalates to a person.

“Voice in finance has to be careful by design,” said Joe Zhou, Co-Founder and CTO of Monk. “Julia will not browse across accounts or move money over the phone. A caller has to bring the company name and invoice number before it confirms anything, and every call lands in the record. In finance a 1% mistake is still unacceptable, so we built for that first and added the reach second.”

Teams run autonomous collections on Monk

Monk runs collections for finance teams at companies like Unify, Pump, Siro, and Elate, and Voice Collections extends what those teams already do by email onto the phone.

“We chose Monk to help automate our collections, a process previously demanding several hours a week of manual, one-off outreach,” said Will Stewart, Head of Finance and BizOps at Unify. “Today, our Monk agent is always running in the background and I have a single dashboard to manage AR from.”

At Pump, which manages volume across more than 1,500 customers, Monk has helped collect over $10 million in recent months.

Voice AI is now infrastructure

The timing reflects how far voice AI has come. It has moved from demo to infrastructure: Vapi has processed more than 1 billion calls, Bland handles over 3.5 million calls a week, and ElevenLabs raised a $500 million round at an $11 billion valuation in early 2026. Monk builds Voice Collections on that foundation and adds the part finance actually needs, which is the AR context, the controls, and the audit trail.

Voice Collections is available now as an opt-in feature. Monk configures the dedicated number and call behavior with each organization before turning it on in Collections. See it in action: https://youtu.be/w09PoN1yACE.

About Monk

Monk is the AI-native accounts receivable platform that helps finance teams turn revenue into cash. Its agent, Julia, runs collections, cash application, and forecasting as one connected system. Monk resolves 88.2% of collections with zero human intervention, reaches customers with a 24% higher response rate than standard dunning, reduces DSO by more than 40%, automatically matches 80% of incoming payments with a full audit trail, and gives finance teams back roughly 26 hours a month. Teams onboard in under a week and see results in their first month. More than $1.5 billion in receivables is managed on the platform, including for customers like Profound and ElevenLabs. Monk has raised $25 million and is based in New York.

Media contact
Kendall Warson
kendall@monk.com
+1 415-827-6585

Sources: Chaser 2026 Accounts Receivable research; Dunwise dunning research; HighRadius collection call cost analysis; University of Chicago Booth field study on AI in recruiting; voice AI figures compiled by Enterprise DNA; Federal Reserve data; Allianz Worldwide DSO survey.

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SOURCE Monk

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