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Agentic AI Contracts Expose Organizations to Runaway Costs With Limited Recourse, Says Info-Tech Research Group

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With agentic AI shifting software costs from per-seat licensing to consumption-based billing, organizations are being forced to rethink how software spend is governed. Costs can quickly spiral with machine-driven tasks that are difficult to forecast and vendors that define the billable events, control the usage meters, and determine the pricing logic. Info-Tech Research Group’s recent blueprint, Negotiate Safe AI Contracts to Prevent Bill Shock, gives CIOs and procurement, legal, and finance leaders a practical framework to evaluate contract exposure, define financial guardrails, and preserve negotiating leverage before AI contracts are signed.

ARLINGTON, VA., Aug. 26, 2026 /CNW/ — Traditional procurement was built for predictable per-seat software licensing. Agentic AI changes that model, as a single user prompt can now trigger dozens of billable events, including tool calls, recursive reasoning loops, background API calls, model-tier escalation, retries, and multi-agent orchestration. Info-Tech Research Group’s newly published blueprint, Negotiate Safe AI Contracts to Prevent Bill Shock, outlines how organizations can assess and manage these risks before signing AI contracts.

As organizations invest in agentic AI platforms, many are encountering cost models they cannot easily forecast. Billing definitions often reside in vendor-controlled documentation rather than in the signed contract, allowing their meaning to shift after deployment. Pricing logic can change with notice, and audit rights or hard caps are frequently missing. Info-Tech’s research provides guidance on contract language, scenario simulation, and governance roles to help leaders evaluate exposure and negotiate clearer terms before signing.

“Organizations are entering agentic AI agreements without the financial controls, contractual safeguards, and forecasting mechanisms required to manage variable, intelligence-driven pricing models. Once AI workflows are embedded, the switching cost is high, and the leverage to renegotiate is gone,” says John Donovan, principal research director at Info-Tech Research Group. “Clear definitions, consumption caps, audit rights, pricing-change protections, and dispute mechanisms must be negotiated before signing. When billing rules are vague, the vendor decides what they mean, and the invoice reflects that.”

Key Contract Risks in Agentic AI Agreements
Info-Tech’s research identifies several contract and governance risks organizations should address before signing agentic AI contracts:

Unclear billing definitions: Vague terms can make it difficult to forecast or dispute charges.Hidden cost drivers: Retries, recursion, model-tier escalation, and multi-agent workflows can increase consumption beyond what buyers expect.Weak financial controls: Missing or advisory caps, limited audit rights, and narrow dispute windows can leave organizations with little recourse after invoices arrive.Vendor-controlled pricing changes: Pricing terms, fair-use thresholds, or billing logic may sit outside the signed contract and change over time.Lock-in and accountability gaps: Embedded workflows and multi-vendor AI ecosystems can make disputes harder to resolve and switching more difficult.

Info-Tech’s Four-Phase Framework for Governing Agentic AI Contract Risk
To help organizations address agentic AI contract and cost risk, Info-Tech’s Negotiate Safe AI Contracts to Prevent Bill Shock blueprint outlines the following four-phase framework:

Decode how the vendor bills: Identify the pricing model, hidden cost drivers, and vendor billing logic before negotiation begins.Assess contract and architectural exposure: Review billing definitions, recursion treatment, audit rights, dispute paths, and lock-in risk.Design financial guardrails: Use forecast simulations, thresholds, throttles, kill switches, and clear ownership to manage consumption.Establish ongoing market intelligence: Track vendor changes, new case studies, and pricing-risk updates as meters, models, and tiers evolve.

The firm’s blueprint includes cautionary case studies and practical tools such as contract language guidance, governance RACI, dispute playbook, and a comprehensive contract risk workbook that scores 22 controls across six risk domains, detects 19 systemic risk patterns, and helps organizations simulate their 12-month spend trajectory.

By applying Info-Tech’s methodology, organizations can evaluate exposure, clarify ownership, and negotiate stronger protections before contracts are signed and agentic AI workflows are deployed.

For exclusive and timely commentary from Info-Tech’s experts, including John Donovan, and access to the complete Negotiate Safe AI Contracts to Prevent Bill Shock blueprint, please contact pr@infotech.com.

About Info-Tech Research Group
Info-Tech Research Group is the “get things done” partner for over 30,000 IT, HR, and marketing leaders worldwide. The fastest growing research and advisory firm, Info-Tech enables leaders to make well-informed decisions and transform their organizations through AI, strategic foresight, step-by-step methodologies, practical tools, industry-leading advisory, and training programs. For nearly 30 years, tens of thousands of private and public organizations have trusted Info-Tech to lead their most important initiatives through periods of change and deliver outcomes that truly matter.

To learn more about Info-Tech’s HR research and advisory services, visit McLean & Company, and for data-driven software buying insights and vendor evaluations, visit the firm’s SoftwareReviews platform.

Media professionals can register for unrestricted access to research across IT, HR, and software, and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.

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SOURCE Info-Tech Research Group

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Enghouse Announces Finance Leadership Change

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MARKHAM, ON, Aug. 26, 2026 /CNW/ — Enghouse Systems Limited (TSX: ENGH) today announced that Rob Medved, Chief Financial Officer, will be leaving the Company following the release of its third quarter financial results to pursue another professional opportunity.

Mr. Medved has been a valued member of the Enghouse leadership team. During his tenure of approximately 9 years, he has played a key role in supporting the Company’s financial discipline and strengthening Enghouse’s financial organization. The Board of Directors and Enghouse management team thank him for his dedication, professionalism and contributions to the Company. We appreciate the leadership and financial expertise he has brought to Enghouse and wish him every success in the next chapter of his career.

In connection with this transition, the Company is pleased to announce that Vinh Lien will be promoted to Vice President, Finance, effective upon Mr. Medved’s departure. Mrs. Lien has been with Enghouse for over ten years and has held several progressively senior finance and accounting roles during her tenure with the Company. In her current role as Corporate Controller, she has been responsible for overseeing global financial and accounting operations.

Mrs. Lien has been an integral member of the Enghouse Global Finance and accounting team with a deep understanding of Enghouse’s financial operations. She has consistently demonstrated strong leadership, sound judgment, and a thorough understanding of the Enghouse business. Her experience and commitment to both financial and operational excellence make her well qualified to assume this role.

The Company expects a seamless transition of responsibilities and does not anticipate any disruption to its operations, financial reporting, or strategic initiatives.

About Enghouse Systems Limited
Enghouse Systems Limited is a Canadian publicly traded company (TSX: ENGH) that provides enterprise software solutions focused on contact centers, video communications, virtual healthcare, telecommunications networks, public safety, and transportation markets. Enghouse employs an acquisition-oriented strategy and operates globally through a network of international subsidiaries.

SOURCE Enghouse Systems Limited

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INTOUCH INSIGHT ANNOUNCES Q2 2026 FINANCIAL RESULTS

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OTTAWA, ON, Aug. 26, 2026 /CNW/ — Intouch Insight Ltd. (TSXV: INX) (OTCQX: INXSF) (“Intouch” or the “Company”), a provider of customer experience measurement solutions, today announced its financial results for the second quarter ended June 30, 2026.

Financial Highlights

Highlights from the three months ended June 30, 2026, compared to the same period in 2025:

Revenue is 8% higher than the prior year. This increase was due to organic growth in SaaS, merchandising and recurring services revenue.Gross margin as a percentage of revenue was 46.7%, compared to 50.4% in the comparative period. This decrease is due to the mix of product sales, coupled with growth of some of our most competitively priced programs.Earnings from operations were $54,361 compared to a loss of $1,021,120 for Q2 2025. The loss in the prior year is due to the impairment of goodwill and intangibles from the loss of a client obtained through acquisition.SaaS revenue increased 18% to $474,999, recurring services revenue increased 6% to $5,879,676, and event marketing automation revenue increased 8% to $572,560.Merchandising revenue was $82,824, compared to nil in the prior year period.Net loss was $43,136, or $0.00 per share basic and diluted, compared to a net loss of $1,112,023, or $0.04 per share basic and diluted, in Q2 2025.Adjusted EBITDA, a non-IFRS measure, was $227,559 compared to $370,812 in Q2 2025; a reconciliation to the most directly comparable IFRS measure is contained in the Company’s MD&A for the period, which is available on SEDAR+ and is incorporated by reference.

Adjusted EBITDA is a non-IFRS financial measure, which is defined as net earnings (loss) before income taxes, adjusted to exclude finance costs, depreciation and amortization, impairment charges, share-based compensation, investment tax credits, and the change in the fair value of contingent consideration.

Highlights from the six months ended June 30, 2026, compared to the same period in 2025:

Revenue is 7% higher than the prior year. This increase was due to growth in SaaS, merchandising and recurring services revenue.Gross margin as a percentage of revenue was 48.1%, compared to 50.4% in the comparative period. This decrease is due to the product mix.Earnings from operations were $237,896 compared to a loss of $649,769 for 2025. The loss in the prior year is due to the impairment of goodwill and intangibles.Merchandising revenue was $120,291, compared to nil in the prior year period.Net income was $64,169, or $0.00 per share basic and diluted, compared to a net loss of $899,421, or $0.04 per share basic and diluted, in the first half of 2025.

Recent Operational Highlights

Presented the Company’s annual convenience industry study during the main stage general session at the Outlook Leadership Conference, hosted by Informa, and announced the top-performing convenience operator award in partnership with CSP Daily News. This year’s study encompassed close to 3,000 site visits across 14 leading convenience brands.Advanced the Company’s entry into the grocery vertical, including proprietary grocery research produced in partnership with Informa Connect and NexChapter, which the Company presented during the general session at the GroceryNEXT conference in Chicago on August 24-26, 2026.Published two proprietary thought leadership studies, the 2026 Emerging Experiences Study on mobile order ahead and the 2026 C-store Trends Report, both of which heighten the Company’s industry profile.Advanced through the qualification stages of a previously disclosed seven-figure SaaS RFP within the Company’s core QSR vertical and is one of the remaining finalists.Secured a second merchandising customer and added contracted merchandising work that is expected to support a significant sequential increase in merchandising revenue in the third quarter of 2026.

Management Commentary

Cameron Watt, President & Chief Executive Officer of Intouch Insight, commented:

“The second quarter delivered exactly what we said it would. Revenue grew 8% to $7,015,784, our strongest quarterly growth rate in seven quarters, with growth across each of our major product lines, and we did it while continuing to fund the investments that we committed to at the start of the year. We told the market we would invest into growth without diluting shareholders, and we have not issued a single share to do it. We intend to fund these investments from cash generated by operations and our existing credit facilities, and we do not anticipate that an equity financing will be required.”

Watt added:

“Our goal to double the business by the end of 2028 remains our focus and our 2026 expectations are unchanged: double-digit organic revenue growth by year end, more than $1 million of merchandising revenue, and continued investment in our strategy, which may result in an operating loss. Merchandising has been slower off the line than we wanted, but the shape of the year is intact. Based on contracts signed to date, we expect third quarter merchandising revenue on its own to exceed the combined revenue of the first half.  We are continuing to pursue our stated strategy and remain optimistic in achieving our goals.”

Q2 Earnings Conference Call Information

To participate in this event, register and log-in approximately 5 to 10 minutes before the beginning of the call.

Date: August 27, 2026 
Time: 10:30 a.m. eastern time

Register for the live webcast and access on-demand recording: click here. https://events.zoom.us/ev/ApEXp4MTIT3r7mdIyMnepiOj0JWWQZz-8QK_9Gn0AtLGAC-R-pYn~Anj41TOs5ON_y0VBbXslnvdVEyaq_Dsmqwga9gdn5FSs1jbXHdNT1B07Hw  

Consolidated Statements of Operations

Q2 2026

Q2 2025

Revenue

$   7,015,784

$   6,503,539

Cost of services

3,740,310

3,225,447

Gross margin

3,275,474

3,278,092

Total operating expenses

3,221,113

4,299,212

Income from operating activities

54,361

(1,021,120)

Non-operating (expenses) income 

(97,284)

(82,423)

Income tax recovery (expense)

(213)

(8,480)

Net income (loss)

$       (43,136)

$  (1,112,023)

About Intouch Insight

Intouch Insight offers a complete portfolio of customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch helps clients collect and centralize data from multiple customer touch points, gives them actionable, real-time insights, and provides them with the tools to continuously improve customer experience. Founded in 1992, Intouch is trusted by over 300 of North America’s most-loved brands for their customer experience management, customer survey, mystery shopping, mobile forms, operational and compliance audits, geolocation data capture and event marketing automation solutions. For more information, visit intouchinsight.com.

Certain statements included in this news release including those related to the Company’s quarterly results, future products, opportunities and cost initiatives, strategies, and other statements that are predictive in nature that depend upon or refer to future events or conditions, or that include words such as “expects”, “anticipates”, “intends”, “plans”, “believes”, “estimates”, or similar expressions, are forward-looking statements within the meaning of applicable Canadian securities laws.  Forward looking statements that are made as of the date hereof, which by their nature are necessarily subject to risks and uncertainties and other factors that may cause actual results, performance or achievements of the Company to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Such statements reflect the Company’s current views with respect to future events, and are based on information currently available to the Company and on hypotheses which it considers to be reasonable; however, management cautions the reader that hypotheses relative to future events which are beyond the control of management could prove to be false, given that they are subject to certain risks and uncertainties. Please refer to the risks set forth in the Company’s most recent annual MD&A and the Company’s continuous disclosure documents that can be found on SEDAR+ at www.sedarplus.ca. The Company does not intend, and disclaims any obligation, except as required by law, to update or revise any forward-looking statements whether as a result of new information, future events or otherwise.

Neither TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in policies of the TSX Venture Exchange) accepts responsibility for the adequacy or accuracy of this release.

SOURCE Intouch Insight Ltd.

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Voltage Energy Will Seek New Trial and Review of Verdict in Shoals Patent Dispute

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CHAPEL HILL, N.C., Aug. 26, 2026 /PRNewswire/ — Voltage Energy Group (“Voltage Energy”), a leading solar and clean energy solutions provider founded in North Carolina, today confirmed that it will seek a new trial following the jury’s verdict in Voltage’s ongoing patent dispute with Shoals Technologies Group, Inc. (“Shoals”) in the Middle District of North Carolina.

Voltage Energy strongly disagrees with the jury’s verdict and believes the judgment is not supported by legally sufficient evidence or the law. The Company will pursue all available post-trial remedies.

“We are confident in our record for appeal and the Court’s prior findings that Shoals violated an agreement prohibiting its counsel’s involvement in obtaining these patents,” said Li Wang, CEO of Voltage Energy. “Voltage independently developed LYNX in 2021 through its own engineering efforts, three years before the patents asserted by Shoals were issued. Our focus remains on proudly powering the renewable energy industry.”

LYNX PLUS, the Company’s latest trunk bus solution featuring a 2kV architecture, 0.5–0.8% higher yield, 10–15% material savings, and 34% voltage-drop reduction, remains in full production and continues to ship to customers as scheduled. Building on this foundation, Voltage Energy will proudly unveil new products and technologies at RE+ 2026, taking place November 17–19 at the Las Vegas Convention Center. Customers and partners are invited to explore its latest solutions at Booths N936 and N736. The upcoming opening of Power Ranch in Roxboro, North Carolina, will further mark the Company’s next milestone in expansion and innovation roadmap.

About Voltage Energy Group

Founded in 2016, Voltage Energy Group (“Voltage Energy”) is a leading global provider of mission-critical power architecture solutions for utility-scale solar, BESS, and data center segments. Headquartered in Chapel Hill, North Carolina, Voltage Energy operates globally with offices in Frankfurt, Germany; Sydney, Australia; and Abu Dhabi, United Arab Emirates.

Rooted in utility-scale solar EBOS, Voltage Energy delivers safe, reliable, and scalable infrastructure solutions that power our partners to move forward with confidence. We strengthen our core business today while building the capabilities required to meet tomorrow’s mission-critical energy and infrastructure needs, from BESS and data centers to microgrids and beyond.

Learn more about us at www.voltageenergy.com.

 

 

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SOURCE Voltage Energy Group

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