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Voice and Speech Analytics Market size is set to grow by USD 2.56 billion from 2023-2027, Growth in emotion analytics to boost the market growth, Technavio

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NEW YORK, July 10, 2024 /PRNewswire/ — The global voice and speech analytics market is experiencing robust growth, driven primarily by increasing adoption of emotion analytics and AI integration. According to Technavio, the market is projected to grow by USD 2.56 billion from 2023 to 2027, at a CAGR of 16.35%. Emotion analytics is a key driver, enhancing customer experience and operational efficiency. However, challenges such as accuracy issues persist. Major players include Avaya Inc., Calabrio Inc., CallMiner Inc., NICE Ltd., and Verint Systems Inc., among others.

Get a detailed analysis on regions, market segments, customer landscape, and companies – Click for the snapshot of this report

Forecast period

2023-2027

Base Year

2022

Historic Data

2017 – 2021

Segment Covered

End-user (Large enterprise, Small, and medium enterprise), Component (Solution and Services), and Geography (North America, Europe, APAC, South America, and Middle East and Africa)

Region Covered

North America, Europe, APAC, South America, and Middle East and Africa

Key companies profiled

Avaya Inc., Calabrio Inc., CallMiner Inc., Castel Communications LLC, Dialpad Inc., Enghouse Systems Ltd., Invoca Inc., Liveperson Inc., Marchex Inc, NICE Ltd., Qualtrics LLC, Sabio Ltd. Co., Talkdesk Inc., ThoughtSpot Inc., Uniphore Technologies Inc., Verint Systems Inc., Voci Technologies Inc., VoiceSense Ltd, audEERING GmbH, and Genesys Telecommunications Laboratories Inc.

Key Market Trends Fueling Growth

The voice and speech analytics market is witnessing a significant trend with the integration of Artificial Intelligence (AI). This integration enhances the efficiency of voice and speech data categorization using machine learning. With the increasing volume and variety of unstructured voice and speech data, AI-based analysis becomes essential. AI enables automatic and efficient analysis of words, acoustics, and sentiments, revealing hidden opinions and emotions. Conventional solutions struggle with real-time analysis of minute conversation details. AI-integrated platforms optimize pattern recognition, providing proactive and real-time insights, particularly in customer management. This trend is positively impacting the global voice and speech analytics market. 

The Voice and Speech Analytics market is thriving with trends like Speech recognition, Machine Learning, and Natural Language Processing (NLP) leading the way. These technologies enable the extraction of valuable insights from Vocal words and Text records. Analytical tools use Patterns and Keywords to understand Customer sentiment, likings, and needs. Speech technology is transforming Contact centers, improving Agent productivity, and enhancing the Positive consumer experience. Speech analytical solutions aid Call center-based companies in addressing Low satisfaction rates, Non-compliance, and Staff quality assurance. Flexible and Scalable AI/ML-driven systems collect and analyze Voice records to provide actionable insights for Account Recovery, Agent improvement, and Customer support processes. Businesses leverage these intelligent systems to address Customer concerns, Requests, and Sentiments, saving Time and Money. 

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Market Challenges

The voice and speech analytics market faces a significant challenge in delivering accurate and comprehensive analysis due to the intricate nature of voice and speech data. Humans use voice and speech to convey emotions and behaviors, making them complex subjects for software solutions to understand. Voice and speech are contextual and subjective, leading to potential inaccuracies and biases in the analysis provided by voice and speech analytics solutions. These solutions can only analyze a limited range of universally recognized voice and speech patterns, relying on assumptions and data extrapolation for the remainder. As a result, the market may experience hindered growth due to the uncertainty and potential inaccuracies of the insights generated by voice and speech analytics solutions.The Voice and Speech Analytics market is growing rapidly, offering valuable insights from customer interactions for businesses. However, challenges persist. Data security is a major concern, with personal data and sensitive information at risk during collection and file sharing. Cost of solutions can be high, making it difficult for some contact center professionals to adopt. Deployment analysis reveals cloud-based solutions are preferred due to lower IT infrastructure costs, but on-premise solutions offer greater control. LiveVox survey reveals price, internal resources, and compliance monitoring as key factors in decision-making. Deep analytics provide customer preferences, competitor insights, and compliance monitoring, but risk management and agent performance monitoring are also crucial. Startek highlights the need for a holistic approach, considering call drivers and root reasons, enterprise type analysis, and customer experience management. SMEs prioritize customer service, digital customer experience, efficiency, and sensitive data protection. Training is essential to maximize the benefits of voice and speech analytics.

For more insights on driver and challenges – Download a Sample Report

Segment Overview 

This voice and speech analytics market report extensively covers market segmentation by

End-user 1.1 Large enterprise1.2 Small1.3 medium enterpriseComponent 2.1 Solution2.2 ServicesGeography 3.1 North America3.2 Europe3.3 APAC3.4 South America3.5 Middle East and Africa

1.1 Large enterprise-  The voice and speech analytics market in the large enterprise segment is growing due to the need for automated quality assurance processes and increased compliance with regulations. With numerous departments and expanding workforces in large organizations, advanced voice and speech analytics solutions are in high demand. These solutions enable the identification and categorization of customers through analysis of transcript data, providing insights for strategic decision-making. Handling a large volume of data from various channels such as chats, voice mails, voice calls, and voice messages necessitates comprehensive analysis. Voice and speech analytics solutions can analyze communication data across platforms, offering valuable insights. Additionally, these solutions provide services like mapping the customer journey on an individual level, monitoring interaction frequency and subject matter, and offering personalized services, enhancing customer satisfaction and loyalty. Large enterprises benefit from automating and enhancing existing processes through voice and speech analytics, making it a key driver for adoption in this segment and the market as a whole during the forecast period.

For more information on market segmentation with geographical analysis including forecast (2023-2027) and historic data (2017 – 2021)  – Download a Sample Report

Research Analysis

Voice and speech analytics is a technology that uses speech recognition, machine learning, and natural language processing to extract valuable insights from vocal words and text-based customer interactions. This analytical tool identifies patterns, keywords, and key phrases from voice records to understand customer sentiment, likes, needs, and preferences. It is particularly useful for contact centers, improving agent productivity, customer satisfaction, and performance. Speech technology enables call center-based companies to collect and analyze data at scale, providing flexibility and scalability to meet business demands. Speech analytical solutions help businesses improve their customer support processes, reduce low satisfaction rates, and provide timely remediations. Additionally, speech analytics can assist in staff quality assurance, account recovery, non-compliance, and other areas, ultimately leading to a positive consumer experience and cost savings.

Market Research Overview

Voice and speech analytics is a technology that uses speech recognition, machine learning, and natural language processing to extract valuable insights from vocal words in voice records. This unstructured data is transformed into text for analysis using analytical tools. Key patterns, keywords, customer sentiment, likings, and needs are identified to improve customer experience, agent productivity, and performance. Speech technology is increasingly being adopted by call center-based companies to enhance the positive consumer experience, reduce low satisfaction rates, and address customer concerns and requests in real time. Speech analytical solutions offer predictive insights, root causes of issues, and remediations to businesses, helping them optimize customer support processes and sales effectiveness. AI/ML algorithms analyze unstructured data, including agent’s soft-skill behaviors, to identify trends, customer churn, and competitor insights. Deployment options include cloud-based solutions and on-premise, with considerations for privacy concerns, data security, cost of solutions, and IT infrastructure. Deep analytics provides valuable insights into customer preferences, compliance monitoring, and agent performance monitoring.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

End-userLarge EnterpriseSmallMedium EnterpriseComponentSolutionServicesGeographyNorth AmericaEuropeAPACSouth AmericaMiddle East And Africa

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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SOURCE Technavio

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Trupeer AI Appoints Former UiPath APAC President & CEO Raghu Subramanian to Accelerate UK Enterprise Growth

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LONDON, June 19, 2026 /PRNewswire/ — Trupeer AI, the workflow knowledge layer for teams and AI agents, today announced the appointment of Raghu Subramanian as President and Chief Business Officer as the company accelerates its expansion in the United Kingdom, one of Europe’s most knowledge-intensive enterprise markets. Backed by RTP Global, Salesforce Ventures and trusted by more than 50,000 teams in over 100 countries, Trupeer is strengthening its leadership team to scale adoption across enterprises, financial and professional services firms, and technology-enabled business services companies.

The United Kingdom represents a strategic priority for Trupeer. London’s financial services and professional services sectors rank among the most compliance-documented, knowledge-intensive industries anywhere in the world, where process knowledge is a regulatory artifact, not a nice-to-have. UK enterprises are also among Europe’s largest buyers of global business services, operating capability centres across multiple countries, placing them squarely on the demand side of the cross-border knowledge distribution challenge Trupeer is built to solve. For organisations managing teams and processes across geographies, the ability to capture knowledge once and deploy it in 120+ languages is operational infrastructure, not a feature. The depth of this opportunity is already visible in Trupeer’s deployments: a FTSE 100 company used the platform to train thousands of employees across a multi-country IT transformation, saving over 9,000 hours in the process.

Raghu joins from a distinguished career at the forefront of enterprise automation. As a founding member of the management team at UiPath, he was part of the core executive team that helped build the company into a $35+ billion NYSE-listed enterprise. He established UiPath’s India operations in 2016 and later served as President & CEO for India and APAC. Bringing over 25 years of enterprise technology leadership, Raghu has built and scaled enterprise businesses across global markets, with deep expertise in automation, business process management, and enterprise AI adoption. Prior to joining UiPath, he served as CTO of EXL Service.

At Trupeer, he will lead the company’s next phase of commercial expansion, with a sharp focus on UK-headquartered enterprises and the demand side of European global capability centre networks. Trupeer’s platform transforms unstructured, multimodal workflows into SOPs, guides, training assets, studio-quality videos, and continuously updated, AI-ready context for employees and intelligent agents, delivering knowledge transfer in 120+ languages.

Shivali Goyal, CEO and Co-Founder, Trupeer AI, said, “Raghu has spent decades helping organisations adopt and scale transformative technologies and brings deep experience in building enterprises globally. Having seen first-hand the challenges enterprises face in organisational knowledge and agentic AI enablement, Raghu immediately resonated with our vision and the momentum Trupeer has built globally. His expertise will help us strengthen our commercial capabilities, deepen partnerships, and unlock the next phase of growth at Trupeer.”

Raghu Subramanian, President and Chief Business Officer, Trupeer AI, said, “Enterprises have long struggled to get real value from AI, and the reason is fragmented context. The knowledge that makes AI useful sits trapped in people’s heads and scattered across tools. In the agentic AI era, where agents are only as good as the context they run on, that gap becomes the difference between AI that works and doesn’t. This is the gap Trupeer was built to close. I look forward to partnering with enterprises and organisations across the globe to build the context layer that makes enterprise knowledge structured, accessible, and actionable, and AI genuinely useful.”

About Trupeer

Trupeer AI is the workflow knowledge layer for enterprises that enables teams and AI agents. The company helps organizations capture critical operational knowledge that is often trapped in the minds of subject matter experts and scattered across tools, transforming it into structured, accessible, and queryable knowledge. Its platform captures enterprise workflows and turns unstructured, multimodal input into SOPs, guides, studio-quality videos, training assets into 120+ languages and continuously updated, AI-ready context that intelligent agents can leverage, making institutional knowledge accessible, actionable, and queryable. Backed by RTP Global and Salesforce Ventures, Trupeer supports more than 50,000 teams in over 100 countries, including Fortune 100 enterprises, Global Capability Centers and technology-enabled business services companies.

Further details: https://www.trupeer.ai/

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Resilience Actions, a Re Sustainability Initiative, Launches ECOHUB.IN to Power India’s Climate and Circular Economy Innovation Ecosystem

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HYDERABAD, India, June 19, 2026 /PRNewswire/ — Resilience Actions, the social and environmental impact initiative of Re (Re Sustainability), has launched ECOHUB.IN, a sustainability-focused incubator designed to support early-stage enterprises working in climate and clean-tech, pollution management, resource efficiency, circular economy, and sustainability innovation.

The initiative is aimed at startups that have moved beyond the ideation stage and are ready for commercial scale, with a working Minimum Viable Product (MVP), a committed team, and a clearly defined market opportunity.

As India advances towards a low-carbon and circular economy, the demand for innovative sustainability solutions continues to grow. However, many promising ventures face challenges in scaling due to limited access to mentorship, catalytic capital, industry partnerships, pilot opportunities, and business validation. ECOHUB.IN has been established to bridge these gaps and help transform high-potential sustainability ventures into scalable businesses capable of delivering measurable environmental and social impact.

Through the incubator, participating startups will gain access to mentorship, technical and business advisory support, investment-readiness assistance, pilot-to-commercial pathways, ecosystem partnerships, and opportunities for industry integration. A key differentiator of ECOHUB.IN is its connection to Re’s extensive operational ecosystem, enabling selected ventures to engage with domain experts, validate solutions in real-world environments, and explore pathways for commercial deployment and scale.

Commenting on the launch, Masood Mallick, Managing Director and Group CEO, Re (Re Sustainability), said:

“India’s sustainability transition will not be driven by infrastructure alone. It will be driven by innovation, entrepreneurship, and the ability to scale ideas that solve real environmental challenges. Through ECOHUB.IN, we are creating a platform that brings together innovators, startups, industry leaders, investors, academia, and policymakers to accelerate solutions that are commercially viable, environmentally responsible, and capable of delivering measurable impact.

India has no shortage of ideas. What is often missing is the ecosystem that helps transform those ideas into scalable enterprises. ECOHUB.IN is designed to bridge that gap by providing mentorship, industry access, business validation, and pathways to commercial adoption. By combining the strengths of innovation with the experience and operational ecosystem of Re Sustainability, we hope to enable the next generation of climate and circular economy entrepreneurs to build solutions that contribute meaningfully to India’s sustainability journey and create lasting value for society, industry, and the planet.”

Over time, ECOHUB.IN aims to strengthen India’s sustainability innovation ecosystem by supporting ventures that reduce pollution, improve resource efficiency, advance circularity, create green jobs, enable decarbonization, and contribute to a more resilient future.

Applications for the inaugural cohort will open shortly through ECOHUB.IN.

About Resilience Actions

Resilience Actions is the social and environmental impact initiative of Re Sustainability, focused on building resilient communities through sustainability, innovation, capacity building, and ecosystem partnerships.

Learn more: resilience.org.in | ecohub.in 

About Re Sustainability

Re Sustainability (Re), a KKR company, is one of Asia’s leading providers of integrated environmental and sustainability solutions, delivering waste management, circular economy, water, remediation, and sustainability infrastructure solutions across India and international markets.

Learn more: resustainability.com

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SOURCE Re Sustainability Limited

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IIFL Capital Launches Algo Marketplace with Over 100 Ready-Made Strategies

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MUMBAI, India, June 19, 2026 /PRNewswire/ — IIFL Capital Services Limited (https://www.iiflcapital.com) today announced the launch of its next-generation algorithmic trading platform. The platform offers access to more than 100 ready-made exchange-approved algorithmic trading strategies, making sophisticated trading tools accessible to a wider investor base.

Algorithmic trading has emerged as one of the fastest-growing segments in global capital markets, driven by advances in technology, data analytics and automation. In India, increasing regulatory clarity and growing investor adoption are accelerating the shift towards systematic and rules-based trading approaches.

Commenting on the launch, Rachit Mehta, Head of Products and Platform, IIFL Capital, said:

“For over three decades, IIFL has been at the forefront of innovation in India’s financial services industry. From pioneering digital investing solutions to building cutting-edge trading infrastructure, technology has been central to our growth journey. The launch of our Algo Marketplace marks another important milestone in that evolution.”

“With access to over 100 ready-made strategies, a robust technology architecture and participation from leading exchange-approved strategy providers, I believe we have created one of the most comprehensive algorithmic trading ecosystems in the country. Our objective is to democratize access to sophisticated trading strategies and empower investors with institutional-grade tools through a simple and intuitive platform.”

The launch further strengthens IIFL Capital’s position as a technology-led financial services institution. Over the past three decades, the company has consistently invested in digital innovation, helping millions of investors access capital markets through advanced yet user-friendly solutions.

As algorithmic trading continues to gain momentum in India, IIFL Capital’s platform aims to bridge the gap between institutional-grade technology and retail investor participation, bringing automation, discipline and data-driven decision-making to a broader audience.

About IIFL Capital Services Ltd

IIFL Capital Services Ltd (formerly known as IIFL Securities Limited) (NSE: IIFLCAPS) (BSE: 542773) is one of the key capital market players in the Indian financial services space. IIFL Capital offers broking services, wealth management, financial products distribution, institutional broking, research and investment banking services.

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