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Fathom Holdings Reports Second Quarter 2024 Results

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– Fathom’s Real Estate Agent Network Grew 12% to ~12,224 Agent Licenses; Aiming to Return to 30% Agent Growth in Coming Quarters

CARY, N.C., Aug. 12, 2024 /PRNewswire/ — Fathom Holdings Inc. (Nasdaq: FTHM) (“Fathom” or the “Company”), a national, technology-driven, end-to-end real estate services platform integrating residential brokerage, mortgage, title, and SaaS offerings for brokerages and agents, today reported financial results for the second quarter and the first six months of 2024.

“In the last few months, we have made significant progress toward achieving our goals for this year,” said Fathom Holdings CEO Marco Fregenal. “First, we achieved overall positive Adjusted EBITDA for the quarter, and more importantly, our real estate, mortgage, and title brands achieved positive Adjusted EBITDA. Second, we recently launched what we believe to be the most innovative revenue share program in the industry. Our mission has always been to empower Fathom agents to earn and retain more of their hard-earned money. Our new revenue share plans are a natural extension of this commitment. By offering two revenue share options—either through a split or a flat fee model—we provide agents with the flexibility to choose the best fit for their businesses. These additional income streams ensure our agents have the tools and opportunities to thrive in any market condition. Looking ahead, our focus remains on growth initiatives and exploring additional opportunities to attract high-quality agents, teams, and brokerages. Supported by a compelling value proposition and a robust pipeline of opportunities, our goal is to return to 30% agent growth in the coming quarters.”

Second Quarter 2024 Financial Results

Fathom’s real estate agent network grew 12% to approximately 12,224 agent licenses at June 30, 2024 from approximately 10,930 agent licenses at June 30, 2023.

Fathom completed approximately 10,137 transactions for the second quarter of 2024, a decrease of approximately 8% compared to the second quarter of 2023. Real estate transactions decreased primarily due to the continuation of high mortgage interest rates in the second quarter of 2024. Fathom is addressing this decline by continuing its strategic recruiting efforts, powered by its recently announced new revenue share models and its service commitment to its agents.

Total revenue for the second quarter of 2024 decreased 11% to $89.2 million, compared to $100.1 million in the second quarter of 2023. The decrease in total revenue was due to a 12% decrease in brokerage revenue resulting primarily from fewer transactions and an increase in lease transactions compared to sale transactions. Offsetting the decline in total revenue was an 11% increase in other service revenue, driven by improved performance from Fathom’s mortgage and title businesses, offset by the absence of the Company’s insurance business, which was sold on May 3, 2024.

 Segment revenue for the 2024 second quarter, compared with the 2023 second quarter was as follows:

Three months ended
June 30,

($ in millions)

2024

2023

UNAUDITED

Real Estate Brokerage

$                83.1

$                94.7

Mortgage

3.7

2.0

Technology

1.1

0.8

Corporate and other services (a)

1.3

2.6

Total revenue

$                89.2

$              100.1

(a)

Transactions between segments are eliminated in consolidation. Such amounts are eliminated through the Corporate and other services line.

Our brokerage business gross profit percentage remained relatively constant at 6% for the second quarter of 2024 compared to the second quarter of 2023. Excluding our insurance business, the gross profit percentage in our ancillary businesses dipped slightly to 53% in the second quarter of 2024 from 57% in the second quarter of 2023 primarily related to ramp-up costs associated with expanding our mortgage and title businesses. Our overall gross profit percentage, excluding our insurance business improved to 9% in the second quarter of 2024, up from 8% in the second quarter of 2023.

GAAP net loss for the second quarter of 2024 totaled $1.3 million, or $0.07 per share, an improvement compared with a loss of $4.3 million, or $0.27 per share, for the second quarter of 2023. The significant reduction in net loss was primarily due to the gain generated from the sale of the Company’s insurance business and improved net operating results, partially offset by an increase in non-operating expenses.

Adjusted EBITDA*, a non-GAAP measure, for the second quarter of 2024 totaled $0.2 million, compared to $0.5 million in the second quarter of 2023. The second quarter of 2024 marked the Company’s first positive Adjusted EBITDA* quarter since the second quarter of 2023.

First Six Months of 2024 Financial Results

Real estate transactions declined approximately 11% year-over-year to 17,446 transactions in the first half of 2024. The decline in real estate transactions was primarily due to the continuation of high interest rates in the first half of 2024. Fathom is addressing the decline by continuing its strategic recruiting efforts, powered by its recently announced new revenue share models and its service commitment to its agents.

Total revenue for the first six months of 2024 decreased 11% to $159.7 million, compared to $177.6 million for the first six months of 2023. The decrease in total revenue was due to an 11% decrease in brokerage revenue resulting primarily from fewer transactions and an increase in lease transactions compared to sale transactions. The decline in total revenue was partially offset by a 14% increase in Fathom’s other service revenue, particularly attributable to Fathom’s mortgage business, offset by the absence of approximately two months of revenues from the Company’s insurance business, which was sold on May 3, 2024.

Segment revenue for the 2024 first six months, compared with the 2023 first six months was as follows:

Six months ended
June 30,

($ in millions)

2024

2023

UNAUDITED

Real Estate Brokerage

$              148.5

$              167.8

Mortgage

5.9

3.5

Technology

2.2

1.5

Corporate and other services (a)

3.1

4.8

Total revenue

$              159.7

$              177.6

(a)

Transactions between segments are eliminated in consolidation. Such amounts are eliminated through the Corporate and other services line.

Gross profit percentages for the first six months of 2024 compared to the same period in 2023 were similar to the quarter-to-date comparisons, excluding the Company’s insurance business, which was sold in May 2024. Fathom’s brokerage gross profit remained relatively constant at 6%, while its ancillary businesses’ gross profit percentage decreased slightly to 52% from 55%. The Company’s overall gross profit percentage improved to 9% from 8%.

GAAP net loss for the first six months of 2024 totaled $7.2 million or $0.37 per share, compared with a loss of $10.0 million, or $0.63 per share, for the first six months of 2023. The significant reduction in net loss was primarily due to the gain generated from the sale of the Company’s insurance business and improved net operating results, partially offset by an increase in non-operating expenses.

Adjusted EBITDA* loss, a non-GAAP measure, was $1.3 million in the first six months of 2024, compared with an Adjusted EBITDA* loss of approximately $0.9 million for the first six months of 2023. The Adjusted EBITDA* loss for the first six months of 2024 was primarily attributable to the lower total contribution from the Company’s brokerage business due to fewer closed transactions, partially offset by growth in the Company’s mortgage business.

*Fathom provides Adjusted EBITDA, a non-GAAP financial measure, because it offers additional information for monitoring the Company’s cash flow performance. A table providing a reconciliation of Adjusted EBITDA to its most comparable GAAP measure, as well as an explanation of, and important disclosures about, this non-GAAP measure, is included in the tables at the end of this press release.

Q2 2024 and Recent Highlights

In August 2024, the Company introduced two innovative agent commission plans, Fathom Max and Fathom Share, complementing its existing plan and showcasing Fathom Realty’s reimagined revenue share program. The strategic initiative is designed to enhance agent recruitment and retention, drive accelerated and sustainable growth, and boost long-term profitability for the Company, while reinforcing Fathom’s commitment to providing flexible, attractive options for real estate professionals.In May 2024, the Company strengthened its financial position by selling its wholly owned subsidiary, Dagley Insurance Agency, for approximately $15.0 million in cash, with $7.8 million received at closing, significantly bolstering its balance sheet.In April 2024, Fathom Realty launched Verus Title Elite, a strategic joint venture partnering with top-producing agents and teams across Texas. The initiative is expected to drive increased revenue and profitability for both Verus Title and Fathom Realty, further strengthening the Company’s market position in the title services sector.

Financial Outlook

In light of the recent introduction of two new revenue share models and their yet-to-be-determined impact on future revenues and Adjusted EBITDA, the Company has elected to withhold guidance for the third quarter ending September 30, 2024. Management plans to reassess and potentially reinstate guidance expectations in the fourth quarter of 2024, allowing time to evaluate the performance of these new models.

Conference Call

Fathom management will hold a conference call at 5:00 p.m. Eastern time (2:00 p.m. Pacific time) today (August 12, 2024) to discuss these financial results.

U.S. dial-in: 1-833-685-0908
International dial-in: 1-412-317-5742

Please call the conference telephone number five minutes prior to the start time. An operator will register your name and organization.

A live audio webcast of the conference call will be available in listen-only mode simultaneously and available via the investor relations section of the Company’s website at www.FathomInc.com.

A telephone replay of the call will be available through August 19, 2024.

U.S. replay dial-in: 1-877-344-7529
International replay dial-in: 1-412-317-0088
Replay ID: 6483169

About Fathom Holdings Inc.

Fathom Holdings Inc. is a national, technology-driven, real estate services platform integrating residential brokerage, mortgage, title, and SaaS offerings to brokerages and agents by leveraging its proprietary cloud-based software, intelliAgent. The Company’s brands include Fathom Realty, Encompass Lending, intelliAgent, LiveBy, Real Results, Verus Title, and Cornerstone. For more information, visit www.FathomInc.com.

Cautionary Note Concerning Forward-Looking Statements
This press release contains “forward-looking statements” that involve risks and uncertainties which we expect will or may occur in the future and may impact our business, financial condition and results of operations. Forward-looking statements are subject to numerous conditions, many of which are beyond the control of the Company, including: risks associated with general economic conditions, including rising interest rates; its ability to generate positive operational cash flow; risks associated with the Company’s ability to continue achieving significant growth; its ability to continue its growth trajectory while achieving profitability over time; risks related to ongoing and future litigation; and other risks as set forth in the Risk Factors section of the Company’s most recent Form 10-K as filed with the SEC and supplemented from time to time in other Company filings made with the SEC. Copies of Fathom’s Form 10-K and other SEC filings are available on the SEC’s website, www.sec.gov. The Company undertakes no obligation to update these statements for revisions or changes after the date of this release, except as required by law.

Investor Contact:

Matt Glover
Gateway Group, Inc.
949-574-3860
FTHM@gateway-grp.com 

 

FATHOM HOLDINGS INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

UNAUDITED

(in thousands, except share data)

Three Months Ended

June 30,

Six Months Ended
June 30,

2024

2023

2024

2023

Revenue

Gross commission income

$             83,125

$             94,633

$         148,510

$         167,803

Other service revenue

6,082

5,456

11,200

9,827

Total revenue

89,207

100,089

159,710

177,630

Operating expenses

Commission and other agent-related costs

78,045

88,892

139,212

158,064

Operations and support

2,676

1,904

4,785

3,518

Technology and development

1,906

1,875

3,856

3,453

General and administrative

8,904

9,908

18,506

19,219

Marketing

759

927

1,359

1,644

Depreciation and amortization

546

820

1,274

1,515

Total operating expenses

92,836

104,326

168,992

187,413

Gain on sale of business

(2,958)

—

(2,958)

—

Loss from operations

(671)

(4,237)

(6,324)

(9,783)

Other expense (income), net

Interest expense, net

109

79

214

63

Other nonoperating expense

520

4

672

163

Other expense, net

629

83

886

226

Loss before income taxes

(1,300)

(4,320)

(7,210)

(10,009)

Income tax expense (benefit)

(6)

25

11

37

Net loss

$              (1,294)

$              (4,345)

$            (7,221)

$          (10,046)

Net loss per share:

Basic

$                (0.07)

$                (0.27)

$              (0.37)

$              (0.63)

Diluted

$                (0.07)

$                (0.27)

$              (0.37)

$              (0.63)

Weighted average common shares outstanding:

Basic

19,763,055

16,023,981

19,470,764

16,017,560

Diluted

19,763,055

16,023,981

19,470,764

16,017,560

The accompanying notes are an integral part of the condensed consolidated financial statements.

 

FATHOM HOLDINGS INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(in thousands, except share data)

June 30,
2024

December 31,
2023

(UNAUDITED)

ASSETS

Current assets:

Cash and cash equivalents

$                10,439

$                  7,399

Restricted cash

341

141

Accounts receivable

3,919

3,352

Other receivable – current

4,000

—

Mortgage loans held for sale, at fair value

10,371

8,602

Prepaid and other current assets

4,854

3,700

Total current assets

33,924

23,194

Property and equipment, net

2,015

2,340

Lease right of use assets

4,470

4,150

Intangible assets, net

17,419

23,909

Goodwill

19,344

25,607

Other receivable – long-term

3,000

—

Other assets

48

58

Total assets

$                80,220

$                79,258

LIABILITIES AND STOCKHOLDERS’ EQUITY

Current liabilities:

Accounts payable

$                  4,866

$                  3,396

Accrued and other current liabilities

2,639

2,681

Warehouse lines of credit

10,085

8,355

Lease liability – current portion

1,199

1,504

Long-term debt – current portion

3,497

416

Total current liabilities

22,286

16,352

Lease liability, net of current portion

4,363

3,824

Long-term debt, net of current portion

91

3,467

Other long-term liabilities

344

381

Total liabilities

27,084

24,024

Commitments and contingencies (Note 17)

Stockholders’ equity:

Common stock (no par value, shares authorized, 100,000,000; shares issued and outstanding,

 21,007,879 and 20,671,515 as of June 30, 2024 and December 31, 2023, respectively)

–

–

Additional paid-in capital

131,943

126,820

Accumulated deficit

(78,807)

(71,586)

Total stockholders’ equity

53,136

55,234

Total liabilities and stockholders’ equity

$                80,220

$                79,258

The accompanying notes are an integral part of the condensed consolidated financial statements.

 

FATHOM HOLDINGS INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(UNAUDITED)

(in thousands)

Six  Months Ended June 30,

2024

2023

CASH FLOWS FROM OPERATING ACTIVITIES:

Net loss

$                         (7,221)

$                       (10,046)

Adjustments to reconcile net loss to net cash used in operating activities:

Depreciation and amortization

2,799

2,867

Gain on sale of business

(2,958)

—

Non-cash lease expense

920

720

Deferred financing cost amortization

—

21

Gain on sale of mortgages

(3,153)

(1,882)

Stock-based compensation

5,151

6,005

Deferred income taxes

(37)

8

 Change in operating assets and liabilities:

 Accounts receivable

(658)

(1,252)

 Prepaid and other current assets

(1,222)

111

 Other assets

10

(6)

 Accounts payable

1,642

1,359

 Accrued and other current liabilities

308

369

 Operating lease liabilities

(1,005)

(800)

 Mortgage loans held for sale originations

(131,460)

(85,461)

 Proceeds from sale and principal payments on mortgage loans held for sale

132,843

83,250

Net cash used in operating activities

(4,041)

(4,737)

CASH FLOWS FROM INVESTING ACTIVITIES:

Purchase of property and equipment

(12)

(10)

Purchase of intangible assets

(1,193)

(899)

Proceeds from sale of business

7,435

—

Amounts paid for business and asset acquisitions, net of cash acquired

(130)

—

Net cash provided by (used in) investing activities

6,100

(909)

CASH FLOWS FROM FINANCING ACTIVITIES:

Principal payments on debt

(295)

(491)

Borrowings from warehouse lines of credit

127,913

69,920

Repayment on warehouse lines of credit

(126,184)

(66,008)

Deferred acquisition consideration payments

(225)

(284)

Proceeds from note payable, net $200 in loan costs

—

3,300

Payment of offering cost in connection with issuance of common stock in connection with public offering

(28)

—

Net cash provided by financing activities

1,181

6,437

Net increase in cash, cash equivalents, and restricted cash

3,240

791

Cash, cash equivalents, and restricted cash at beginning of period

7,540

8,380

Cash, cash equivalents, and restricted cash at end of period

$                         10,780

$                           9,171

Supplemental disclosure of cash and non-cash transactions:

Cash paid for interest

$                              199

$                                21

Other receivables related to sale of business

$                           7,000

$                                —

Right of use assets obtained in exchange for new lease liabilities

$                           1,572

$                              144

Reconciliation of cash and restricted cash:

Cash and cash equivalents

$                         10,439

$                           9,099

Restricted cash

341

78

Total cash, cash equivalents, and restricted cash shown in statement of cash flows

$                         10,780

$                           9,177

The accompanying notes are an integral part of the condensed consolidated financial statements.

 

RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES

(UNAUDITED)

(In thousands)

Three Months Ended
June 30,

Six Months Ended June 30,

2024

2023

2024

2023

Net loss

$            (1,294)

$            (4,345)

$            (7,221)

$          (10,046)

Gain on sale of business

(2,958)

–

(2,958)

–

Stock based compensation

2,499

3,185

5,151

6,005

Depreciation and amortization

1,319

1,510

2,799

2,867

Other expense, net

629

83

886

226

Income tax expense (benefit)

(6)

25

11

37

Adjusted EBITDA

$                 189

$                 458

$            (1,332)

$               (911)

Note about Non-GAAP Financial Measures

To supplement Fathom’s consolidated financial statements, which are prepared and presented in accordance with GAAP, the Company uses Adjusted EBITDA, a non-GAAP financial measure, to understand and evaluate our core operating performance. This non-GAAP financial measure, which may be different than similarly titled measures used by other companies, is presented to enhance investors’ overall understanding of our financial performance and should not be considered a substitute for, or superior to, the financial information prepared and presented in accordance with GAAP.

Fathom defines the non-GAAP financial measure of Adjusted EBITDA as net income (loss), excluding other income and expense, income taxes, depreciation and amortization, share-based compensation expense, and transaction-related cost.

Fathom believes that Adjusted EBITDA provides useful information about the Company’s financial performance, enhances the overall understanding of its past performance and future prospects, and allows for greater transparency with respect to a key metric used by Fathom’s management for financial and operational decision-making. Fathom believes that Adjusted EBITDA helps identify underlying trends in its business that otherwise could be masked by the effect of the expenses that the Company excludes in Adjusted EBITDA. In particular, Fathom believes the exclusion of share-based compensation expense and transaction-related costs associated with the Company’s acquisition activity, provides a useful supplemental measure in evaluating the performance of its operations and provides better transparency into its results of operations. Adjusted EBITDA also excludes other income and expense, net which primarily includes nonrecurring items, such as, minor legal settlement claims, severance costs, professional fees related to investigating potential financing opportunities, if applicable.

Fathom is presenting the non-GAAP measure of Adjusted EBITDA to assist investors in seeing its financial performance through the eyes of management, and because the Company believes this measure provides an additional tool for investors to use in comparing Fathom’s core financial performance over multiple periods with other companies in its industry.

Adjusted EBITDA should not be considered in isolation from, or as a substitute for, financial information prepared in accordance with GAAP. There are a number of limitations related to the use of Adjusted EBITDA compared to net income (loss), the closest comparable GAAP measure. Some of these limitations are that:

Adjusted EBITDA excludes share-based compensation expense related to restricted stock and restricted stock unit awards and stock options, which have been, and will continue to be for the foreseeable future, significant recurring expenses in Fathom’s business and an important part of its compensation strategy;Adjusted EBITDA excludes transaction-related costs primarily consisting of professional fees and any other costs incurred directly related to acquisition activity, which is an ongoing part of Fathom’s growth strategy and therefore likely to occur; andAdjusted EBITDA excludes certain recurring, non-cash charges such as depreciation and amortization of property and equipment and capitalized software, and acquisition related intangible asset costs, however, the assets being depreciated and amortized may have to be replaced in the future.

 

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SOURCE Fathom Holdings Inc.

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TCL CSOT to Explore the Future of Displays in the AI Era at DTC 2026

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WUHAN, China, Nov. 8, 2026 /PRNewswire/ — The TCL CSOT Global Display Tech-Ecosystem Conference 2026 (DTC 2026) will take place in Wuhan, China, on November 13. Under the theme “TRUE VISION, AI IN MOTION,” this year’s conference will present TCL CSOT’s latest advances in Inkjet Printing OLED (IJP OLED), APEX display technologies, AI applications, and next-generation display solutions.

Displaying the Future in the AI Era
As AI accelerates change across digital content and intelligent devices, the ability to deliver rich colors and fine details while meeting the needs of different usage scenarios is becoming essential for translating display technology into experiences users can see and feel.

At DTC 2026, TCL CSOT will examine how AI is reshaping content creation, device form factors, and human-machine interaction, offering a closer look at how these shifts are expanding the role of displays in future intelligent experiences.

IJP OLED Moves toward Large-Scale Commercialization
Following more than a decade of research and development, TCL CSOT’s IJP OLED technology is advancing from technical validation toward large-scale production, marking a critical stage in its commercialization. Its expanding applications from medical displays into IT and consumer products demonstrate the growing potential of IJP OLED across monitors and future intelligent devices, attracting increasing attention throughout the display value chain.

At DTC 2026, TCL CSOT will share further updates on its IJP OLED development and continued exploration of the technology. As a major highlight of the conference, these advances will offer a closer look at the potential path for the development of next-generation display technologies.

APEX Platform Innovations Bring the Future of Display to Life
At DTC 2026, TCL CSOT will bring together a broad lineup of APEX platform innovations, highlighting advances in display experience, visual health, sustainability, and form-factor innovation. By connecting technology development with real-world applications, the showcase will translate the value of a “great display” into tangible experiences. From picture quality and viewing comfort to new product forms and use cases, the exhibits will offer industry partners and guests a clearer view of the diverse possibilities shaping the future of displays.

Industry Leaders to Exchange Perspectives on the Future of Displays
Beyond its technology and product showcases, DTC 2026 will bring together industry leaders and cross-sector thinkers to explore the future of displays. Jun Zhao, Senior Vice President of TCL Technology and CEO of TCL CSOT; Xiaolin Yan, CTO of TCL Technology and TCL CSOT; and science writer and Wenjin Book Award Winner Weigang Wan are expected to join the conference.

Their discussions will examine how AI is reshaping display standards, human-machine interaction, product development, and user experience. By bringing together perspectives from technology, content, and applications, DTC 2026 aims to present an integrated view of the forces shaping the future of displays and foster closer collaboration across the display ecosystem. More highlights from DTC 2026 will be announced soon.

SOURCE TCL CSOT

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Club Offers for Travel Enthusiasts in the UK

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LONDON, Nov. 7, 2026 /PRNewswire/ — Travelzoo® (NASDAQ: TZOO), the club for travel enthusiasts, announces four of many new Club Offers for Club Members in the UK.

Rigorously vetted and negotiated for us travel enthusiasts:

£420PP—DELUXE TUSCANY BREAK WITH DINNER & COOKING CLASS
Hotel Villa Il Patriarca sits in extensive grounds, surrounded by mature pine and cypress trees. This offer includes three nights in a Junior Suite, a 6-course dining experience at Michelin-listed I Salotti, a cooking class with the chef, and wine tasting. We have negotiated savings of £373 per couple in spring and summer.
  £200PP—2 NIGHTS AT NEW CORNWALL HOTEL
Travelzoo Club Members are invited to be the first guests at this new hotel when it opens in January. Elysium St Mawes in the Cornish village of St Mawes has been completely redesigned. We have negotiated savings of 50% on regular rates. Includes two nights, champagne, cream tea, and a session in the thermal spa.
  £199PP—FRENCH RIVIERA WITH FLIGHTS
Winter in Cannes means fewer crowds, golden light, and mild weather. This special rate is just for us Club Members—three nights at the Juliana Hotel Cannes in a balcony room, a stone’s throw from the famous Boulevard de la Croisette. Includes return flights.
  £99PP—TOP WEST END SHOW WITH DINNER
“Miss Saigon” returns to the West End for the first time since 2016. Tickets usually cost £99 per person but, with this offer, we also get a 2-course meal and drink at Gaucho Piccadilly before the show.

Are you a travel enthusiast? Join the club today: https://travelzoo.com

Who are we?
We, Travelzoo®, are the club for travel enthusiasts. We reach 30 million travellers. Club Members receive Club Offers negotiated and rigorously vetted by our deal experts around the globe. Our relationships with thousands of top travel companies give us access to irresistible deals. Our club and its benefits are built around the lifestyle of a modern travel enthusiast.

Media Contact: 
Cat Jordan – London
+44 77 7678 1525
cjordan@travelzoo.com

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Dynamic Pricing Raises New Questions for Forwarders Evaluating Automated Freight Quoting

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As freight forwarders adopt AI freight quoting software, Aircon founder Chris Condon says buyers should measure more than response speed. He urges teams evaluating freight quote automation software to count total operator time, including review and correction, and to check how quotes hold up when shipment details change.

LEWISVILLE, Texas, Nov. 7, 2026 /PRNewswire-PRWeb/ — As more freight forwarders adopt AI freight quoting software to keep pace with shifting rates, a practical question is emerging: how much of the time saved is later spent checking and fixing what the software produces? Chris Condon, founder and CEO of Aircon, says buyers evaluating freight quote automation software should look at dynamic pricing alongside the work required to turn a supplier’s rate into a customer commitment. His comments follow G2’s 2026 AI Agents Report, updated October 14, which examines the operating costs of reviewing and correcting automated work.

“A higher rate can still be the right choice if it supports the required service,” Condon said. “What matters is knowing what the price includes, which conditions apply and what still has to be confirmed before the customer relies on the answer.”

“Think about a hotel when a major concert comes to town,” Condon said. “Demand goes up, there are only so many rooms, and prices can rise. Freight responds to supply and demand too. The forwarder’s job is to work out whether the available price and service meet the customer’s need.”

Freight pricing reflects more than demand. Costs, contract terms, and shipment requirements all shape the final number. A changing rate tells the forwarder something about one particular option… building a customer offer still requires checking service conditions, outstanding confirmations, and the forwarder’s own commercial rules.

That verification step is where automated freight quoting is put to the test. Condon refers to it as decision assurance: organizing the inputs and evidence behind a proposed commitment, flagging open questions, and keeping a record of the decision, while the forwarder retains judgment and the customer relationship.

“A higher rate can still be the right choice if it supports the required service,” Condon said. “What matters is knowing what the price includes, which conditions apply and what still has to be confirmed before the customer relies on the answer.”

G2’s report draws on a July survey of 1,019 business technology decisionmakers across industries. Forty-five percent of respondents said oversight and rework consume more than a quarter of their expected productivity gains. The findings are self-reported and cover enterprise AI adoption broadly; the report is not specific to freight.

For teams comparing freight quoting software for forwarders, Condon suggests looking beyond response speed. He recommends measuring total operator time, including review and correction, and asking how any freight quote management software handles changes to shipment details…and whether a second operator can understand the conditions behind an earlier quote.

“The practical standard is to give the team time back and keep the judgment behind the customer commitment clear,” Condon said.

About Aircon:

Aircon provides decision-assurance software for freight forwarders, supporting the review that takes place before a quote becomes a customer commitment. It preserves inputs, evidence, and decision state within the forwarder’s existing workflow, while the forwarder retains the customer relationship and commercial judgment.

Media Contact

Chris Condon, Aircon, 1 (855) 750-4560, ccondon@aircon.ai, https://www.aircon.ai

View original content:https://www.prweb.com/releases/dynamic-pricing-raises-new-questions-for-forwarders-evaluating-automated-freight-quoting-302931757.html

SOURCE Aircon

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