Connect with us

Technology

Support Services Market to grow by USD 391.7 Billion from 2024-2028, driven by rising demand from the aviation industry and AI-powered market transformation – Technavio

Published

on

NEW YORK, Oct. 28, 2024 /PRNewswire/ — Report with the AI impact on market trends – The Global Support Services Market size is estimated to grow by USD 391.7 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of 9.5% during the forecast period. Increasing demand for support services from aviation industry is driving market growth, with a trend towards rising adoption of AI models in support services. However, instances of technological disruptions in operation of support services poses a challenge.Key market players include ABB Ltd., Apple Inc., Broadcom Inc., Cisco Systems Inc., Dell Technologies Inc., FUJIFILM Corp., HCL Technologies Ltd., Infosys Ltd., Integra Global Solutions Corp, International Business Machines Corp., Lenovo Group Ltd., Markel Corp., Microsoft Corp., myairops, Panasonic Holdings Corp., Quatrro Inc., S and P Global Inc., Samsung Electronics Co. Ltd., SAP SE, Toshiba Corp., Wipro Ltd., and Zenoti.

AI-Powered Market Evolution Insights. Our comprehensive market report ready with the latest trends, growth opportunities, and strategic analysis- View your snapshot now

Forecast period

2024-2028

Base Year

2023

Historic Data

2018 – 2022

Segment Covered

Service Type (Hardware and Software), End-user (Small and medium enterprises and Large enterprises), and Geography (North America, Europe, APAC, South America, and Middle East and Africa)

Region Covered

North America, Europe, APAC, South America, and Middle East and Africa

Key companies profiled

ABB Ltd., Apple Inc., Broadcom Inc., Cisco Systems Inc., Dell Technologies Inc., FUJIFILM Corp., HCL Technologies Ltd., Infosys Ltd., Integra Global Solutions Corp, International Business Machines Corp., Lenovo Group Ltd., Markel Corp., Microsoft Corp., myairops, Panasonic Holdings Corp., Quatrro Inc., S and P Global Inc., Samsung Electronics Co. Ltd., SAP SE, Toshiba Corp., Wipro Ltd., and Zenoti

 

Key Market Trends Fueling Growth

The global support services market is experiencing a notable trend with businesses adopting artificial intelligence (AI) models to enhance customer interactions and streamline processes. In May 2024, a leading telecommunications company announced the integration of OpenAI ChatGPT-4 into their customer service and business operations. This AI model, with advanced natural language processing capabilities, aims to revolutionize customer support systems by providing more personalized and responsive solutions. By utilizing AI, support service vendors can handle a higher volume of inquiries with greater accuracy and speed, ultimately increasing customer satisfaction. The adoption of AI models, like ChatGPT-4, is indicative of the broader industry trend towards automation and digital transformation. Companies recognize the value of AI in improving operational efficiency, reducing costs, and delivering superior customer experiences. As AI technology continues to evolve, its applications in support services are expected to expand, offering even more sophisticated and intuitive solutions. This trend will drive the growth of the global support services market during the forecast period. 

Business support services continue to be in high demand as more organizations outsource administrative tasks to focus on core competencies. Trends include document preparation services, telephone call centers, business service centers, collection agencies, credit bureaus, and more. Large enterprises increasingly turn to online outsourcing for cost savings and flexibility. Outsourcing trends include remote work adoption, sustainability focus, data analytics, AI integration, regulatory changes, compliance changes, and supply chain resilience. Digital transformation and cybersecurity concerns are top priorities. Customized business solutions, new applications, and digital maturity are key. Infrastructure, artificial intelligence, customer support, operational costs, speech recognition, decision-making, multi-language support, marketing strategies, and corporate procedures are all areas of focus. Technology utilization, customer interactions, and strategic insights are essential for success. Stay informed on the latest business applications and digital transformations in outsourced services. 

Insights on how AI is driving innovation, efficiency, and market growth- Request Sample!

Market Challenges

The global support services market is currently facing challenges due to technological disruptions that can significantly impact various sectors’ operations. Instances of technical glitches, such as those experienced by major companies like McDonald’s, United Airlines, and the London Stock Exchange (LSE), highlight this issue. KLM, a prominent airline, had to suspend most of its flights due to a global computer outage, while businesses in Japan, India, and the US reported operational glitches. In Luxembourg, the national carrier, Luxair, and Luxembourg airport experienced service disruptions. The root cause of these disruptions remains unclear, but they underscore the critical dependency of businesses on seamless technological operations. To mitigate the impact of such disruptions, companies must invest in advanced technological solutions, backup systems, and comprehensive risk management strategies. These factors may hamper the growth of the global support services market during the forecast period.The Support Services Market is facing several challenges that require innovative solutions. Regulatory and compliance changes pose complexities, while digital transformation and infrastructure upgrades demand significant investments. AI integration is a key trend, bringing speech recognition and decision-making capabilities, but cybersecurity concerns must be addressed. Customized business solutions and new applications enhance customer experiences, but operational costs remain a concern. Multi-language support and marketing strategies are essential for digitally mature organizations. Outsourcing administrative and customer support services can provide strategic insights and technology utilization, but cybersecurity and AI strategies are crucial. Remote work and financial inclusion are growing trends, requiring multi-cloud management and digital upgrades. Innovative solutions in document preparation, phone contact centers, business service centers, and AI strategies are essential for staying competitive.

Insights into how AI is reshaping industries and driving growth- Download a Sample Report

Segment Overview 

This support services market report extensively covers market segmentation by

Service Type1.1 Hardware1.2 SoftwareEnd-user 2.1 Small and medium enterprises2.2 Large enterprisesGeography 3.1 North America3.2 Europe3.3 APAC3.4 South America3.5 Middle East and Africa

1.1 Hardware- The Support Services Market plays a crucial role in businesses by addressing customer queries and issues effectively. It enhances customer satisfaction and loyalty, reducing churn rates. Providers offer various channels like email, phone, chat, and social media. Advanced tools like AI and machine learning improve response times and accuracy. Continuous improvement through training and technology investments ensures efficient and high-quality support.

Download complimentary Sample Report to gain insights into AI’s impact on market dynamics, emerging trends, and future opportunities- including forecast (2024-2028) and historic data (2018 – 2022) 

Research Analysis

Business support services encompass a range of outsourced administrative functions, including document preparation, telephone call centers, business service centers, collection agencies, and credit bureaus. These services are essential for organizations of all sizes, from large enterprises to small businesses. The market for business support services is evolving rapidly, with trends toward digital transformations and outsourcing of non-core functions. Online and offline business applications are increasingly being utilized for outsourced services, enabling customized solutions for organizations. Strategic insights gained from data analytics and artificial intelligence (AI) are driving improvements in corporate procedures and customer interactions. Phone contact centers are a significant component of business support services, with remote work and digital upgrades enabling greater flexibility and efficiency. Supply chain resilience and cybersecurity are critical concerns, with outsourcing partners providing advanced technology utilization and customized solutions to mitigate risks. Digital transformations are revolutionizing the business support services landscape, with AI and automation streamlining processes and enhancing customer support. Outsourcing trends indicate a shift toward more specialized services, with organizations seeking to optimize their operations and focus on their core competencies.

Market Research Overview

Business support services encompass a range of outsourced administrative functions, including document preparation, telephone call centers, business service centers, collection agencies, credit bureaus, and more. These services are essential for organizations of all sizes, from large enterprises to small businesses, both online and offline. Outsourcing trends continue to shape the industry, with a focus on remote work adoption, sustainability, data analytics, AI integration, and regulatory changes. Digital transformation is a key driver, with businesses seeking customized solutions for their unique processes and customer experiences. Infrastructure, artificial intelligence, and cybersecurity are top concerns, as organizations strive for digitally mature status and embrace new business applications. AI strategies are increasingly important, with speech recognition, decision-making, and multi-language support becoming standard offerings. Compliance changes and supply chain resilience are also critical considerations, as businesses navigate the complex regulatory landscape and seek to mitigate risks. Marketing strategies and innovative solutions, such as multi-cloud management and cloud adoption, are also key areas of focus. Ultimately, the goal is to optimize operational costs and enhance customer interactions, while ensuring the highest levels of security and data privacy.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

Service TypeHardwareSoftwareEnd-userSmall And Medium EnterprisesLarge EnterprisesGeographyNorth AmericaEuropeAPACSouth AmericaMiddle East And Africa

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

View original content to download multimedia:https://www.prnewswire.com/news-releases/support-services-market-to-grow-by-usd-391-7-billion-from-2024-2028–driven-by-rising-demand-from-the-aviation-industry-and-ai-powered-market-transformation—technavio-302287476.html

SOURCE Technavio

Continue Reading

Technology

COLUMBIA DISTRIBUTING COMPLETES ALASKA TRANSACTION WITH RNDC, ESTABLISHING A FOUR-STATE PACIFIC NORTHWEST TOTAL BEVERAGE PLATFORM

Published

on

By

WILSONVILLE, Ore., Oct. 26, 2026 /PRNewswire/ — Columbia Distributing today announced it has completed its transaction with Republic National Distributing Company (RNDC) to acquire certain beverage distribution assets in Alaska, marking Columbia’s official entry into the state and completing the final component of the letter of intent announced by the companies in April.

The closing represents a major milestone in a long-term strategy Columbia set out to build: a multi-category, multi-state total beverage platform across the Pacific Northwest. With direct operations now spanning Alaska, Oregon, and Washington, along with its recently completed strategic partnership with Hayden Beverage in Idaho, Columbia has brought that vision to life, creating a connected four-state route to market and a more complete one-stop solution for supplier and retail partners across the region.

“This is a huge moment for Columbia because it represents exactly what we set out to build,” said Chris Steffanci, President and CEO of Columbia Distributing. “Our long-term vision has been to create the strongest total beverage platform in the Pacific Northwest—a multi-category, multi-state strategy that gives our partners a more complete solution across the region. With Alaska, that vision is now coming to life. We can offer suppliers and retailers a connected, capable, and increasingly seamless route to market across Alaska, Idaho, Oregon, and Washington.”

The Alaska transaction expands Columbia’s direct service territory to more than 835,000 square miles and adds nearly 1,500 customer accounts. It also brings Columbia into a market with an experienced local team, strong customer relationships, and an established beverage distribution network.

Columbia sees significant untapped potential in the Alaska business and plans to bring renewed investment, leadership, resources, and market focus to the state. The company will pair the Alaska team’s local knowledge and relationships with the culture and ways of working that drive Columbia’s performance in its existing markets, empowering people, moving with urgency, holding one another accountable, and maintaining a relentless focus on customers, brands, and execution.

“What has impressed me most is the energy and ambition of the Alaska team,” Steffanci said. “They know the market, they believe in the brands, and they are hungry to grow, compete, and win. They do not need us to teach them Alaska. Our responsibility is to give them the leadership, investment, tools, and support to show what they can do.”

“At Columbia, we trust our people, empower the teams closest to the market, and expect everyone to take ownership of results,” Steffanci continued. “That culture and the way we work across our company will bring new energy and momentum to Alaska. We are not entering the market to maintain the status quo—we are here to build, grow, compete, and raise the standard. This team is ready to be unleashed, and I believe the market is going to feel the difference very quickly.”

The expansion is the latest step in the deliberate strategy Columbia has pursued to build a broader total beverage business across multiple categories and markets. On June 30, the company completed its acquisition of certain RNDC wine and spirits distribution rights in Oregon and Washington. In September, Columbia completed a strategic partnership with Hayden Beverage, creating long-term alignment with Idaho’s leading locally based beverage distributor. The Alaska transaction completes the geographic footprint Columbia envisioned across the four-state Pacific Northwest market.

Together, these transactions create a platform designed around what suppliers and retailers increasingly need: one partner capable of representing multiple beverage categories across multiple states while still maintaining the local knowledge, relationships, and market-level execution required to succeed in each community.

Columbia’s expanded platform spans beer, wine, spirits, cider, non-alcoholic beverages, and emerging beverage categories. For supplier partners, it provides greater regional scale, category expertise, operational capabilities, and a more cohesive route to market. For retailers, it provides access to a broader portfolio backed by strong sales, delivery, merchandising, revenue management, and account execution capabilities.

“This is what total beverage means to us,” Steffanci added. “It is not simply adding categories or adding geography. It is about building a one-stop solution that connects categories, capabilities, people, and markets in a way that creates more value for our partners. We now have the platform we envisioned across the Pacific Northwest, and our focus turns to executing against that opportunity.”

Columbia is working closely with the Alaska team, suppliers, customers, and business partners to support a smooth transition. Columbia will communicate additional information about the operational transition, portfolio, and go-live timing directly to affected stakeholders.

Columbia appreciates RNDC’s partnership and the work of teams across both organizations to complete the transaction. Financial terms were not disclosed.

About Columbia Distributing

Since 1935, Columbia Distributing has helped build some of the best-known brands in the beverage business. Today, Columbia is one of the nation’s leading total beverage distributors, with a portfolio spanning beer, wine, spirits, cider, non-alcoholic beverages, and emerging beverage categories.

Columbia’s more than 3,200 teammates serve approximately 24,000 retail customers and deliver more than 80 million cases annually. With direct operations across Alaska, Oregon, and Washington and a strategic partnership with Hayden Beverage in Idaho, Columbia offers supplier and retail partners a connected four-state, multi-category route to market across the Pacific Northwest.

Columbia’s success is built on its people, its brands, and a deep-rooted commitment to execution, service, and creating sustainable growth for its teammates, customers, suppliers, shareholders, and communities. For more information, visit www.coldist.com.

Contact: Steve Gibbs
Steve.Gibbs@coldist.com | 206-920-6799

View original content to download multimedia:https://www.prnewswire.com/news-releases/columbia-distributing-completes-alaska-transaction-with-rndc-establishing-a-four-state-pacific-northwest-total-beverage-platform-302919977.html

SOURCE Columbia Distributing

Continue Reading

Technology

Secretary of the State Thomas Highlights Record Protecting Connecticut Businesses as Scams Grow More Sophisticated

Published

on

By

As early voting enters its final week, Secretary of the State Stephanie Thomas highlights her first-term record protecting Connecticut businesses, from fighting human trafficking and business hijacking to lowering fees and moving filings online, and pledges to keep business owners prepared as AI makes scams more sophisticated.

HARTFORD, Conn., Oct. 26, 2026 /PRNewswire-PRWeb/ — As scams targeting Connecticut businesses grow more sophisticated, including recent emails impersonating state offices, Secretary of the State Stephanie Thomas is highlighting the protections her team has put in place for the more than half a million businesses registered in Connecticut. She is seeking a second term to build on that work as AI-powered fraud creates new risks for business owners.

“If someone tries to steal your business, you’re not on your own. AI is making scams more sophisticated by the month, and I’ll keep making sure business owners know what to watch for.”

“Before I was Secretary of the State, I ran a small business, so I know how scarce time and money can be,” said Secretary Thomas. “That’s why our team cut fees and red tape, and why I fought for new laws that let my office investigate when fraudsters hijack a Connecticut business. If someone tries to steal your business, you’re not on your own. But the threats keep evolving. AI is making scams more sophisticated by the month, and I’ll keep making sure business owners know what to watch for. I’m not done delivering for Connecticut businesses, and I hope you’ll support me on November 3.”

Protecting Connecticut Businesses

Fighting human trafficking. Through Be a Light, Secretary Thomas made Connecticut the 7th state in the country and the first in the Northeast to help businesses identify, report and prevent human trafficking. Trafficking can reach any business through its customers, employees or supply chains. PreventHumanTraffickingCT.com gives owners practical guidance on what to watch for and what to do.

Stopping business hijacking. Fraudsters have stolen login credentials, changed a business’s listed owner and opened lines of credit in its name. Owners used to have only one remedy: hire a lawyer and go to court. Secretary Thomas brought the problem to the legislature. New laws now give her office the authority to investigate and the funding to build stronger protections, including screening that flags suspicious filings for human review.

Early warnings for owners. Business owners can turn on Follow Business alerts at Business.CT.gov to be notified whenever someone files a document for their business.

Lower costs, less red tape. Apostille fees are lower, and the entire process for authenticating documents for use abroad, used for about 40,000 documents a year, is now online. That makes Connecticut one of the first states to offer it. A new statewide trademark directory lets owners check a name before investing in it.

Help getting started and growing. A free monthly business newsletter gathers grants, funding and training opportunities in one place. A new Business Welcome Packet walks owners through their first steps, from tax IDs to fraud protection.

Early Voting Ends Sunday, Nov. 1

Early voting is open daily from 10 a.m. to 6 p.m. through Sunday, Nov. 1, with extended hours from 8 a.m. to 8 p.m. on Tuesday, Oct. 27 and Thursday, Oct. 29. There is no early voting on Monday, Nov. 2.

Every town has at least one early voting location. Voters can find theirs at MyVote.CT.gov or by contacting their town’s registrar of voters. Eligible residents who are not yet registered can register and vote the same day during early voting or on Election Day, Tuesday, Nov. 3, when polls are open from 6 a.m. to 8 p.m.

About Stephanie Thomas

Stephanie Thomas is Connecticut’s 75th Secretary of the State and the first Black person elected to the office. Since taking office in 2023, she has secured $20 million to modernize Connecticut’s election equipment, led the rollout of early in-person voting, expanded civic education through initiatives such as the Power of Civics platform and launched Be a Light, making Connecticut the first state in the Northeast to help businesses identify, report and prevent human trafficking.

Thomas is running for reelection in 2026. She serves on the Executive Board of the National Association of Secretaries of State and testified before Congress in 2025 about balancing voter access with election security.

Before becoming secretary, Thomas represented Norwalk, Wilton and Westport in the state legislature. She also ran a small business and spent nearly 30 years advising nonprofit organizations on strategy and fundraising.

Media Contact

Natasha Lopoukhine, Savvy Marketing Communications, 1 2039560920, natasha@igotsavvy.com, www.igotsavvy.com

View original content to download multimedia:https://www.prweb.com/releases/secretary-of-the-state-thomas-highlights-record-protecting-connecticut-businesses-as-scams-grow-more-sophisticated-302919955.html

SOURCE Stephanie Thomas

Continue Reading

Technology

MNA: Berkshire VNA Nurses and Healthcare Professionals Deliver Petition Calling for a Fair Union Contract to Strengthen Patient Access to Home Care

Published

on

By

While there has been bargaining progress on early-career wages, clinicians are urging BVNA to invest in experienced staff to support safe patient care

PITTSFIELD, Mass., Oct. 26, 2026 /PRNewswire/ — Berkshire Visiting Nurse Association (BVNA) nurses and healthcare professionals, represented by the Massachusetts Nurses Association (MNA), delivered a petition to BVNA management at 4 p.m. Monday, October 26, calling for a fair contract that supports recruitment, retains experienced clinicians and protects the time needed to care for patients safely at home. The parties next meet for bargaining on October 28.

The petition comes as the bargaining unit has shrunk by approximately half over the past several years amid high turnover and challenges attracting new staff. BVNA clinicians are seeking to reverse that decline to strengthen access to home care, help patients recover in familiar surroundings, and support timely hospital discharges.

“We appreciate that management has made progress toward attracting new staff by moving on wages for nurses and healthcare professionals early in their careers,” said Tamaryn Clowdus, physical therapist, and Co-Chair of the MNA Bargaining Committee at Berkshire VNA. “We also need reasonable cost-of-living increases for the experienced clinicians who have stayed with the VNA through difficult years. Building a stable workforce and supporting our home care patients requires a focus on both recruitment and retention.”

BVNA nurses and healthcare professionals provide care that helps patients manage illness, recover after hospitalization and remain safely at home. Experienced clinicians bring clinical judgment, knowledge of their communities and familiarity with patients’ needs. These are important community assets that are difficult to replace when staff leave.

With Berkshire Medical Center experiencing high patient volume, sufficient levels of home care staffing matters more than just the patients receiving visits. Ready access to home care can help patients who are ready to leave the hospital return home with the support they need, making more hospital beds available for people requiring acute care.

“Berkshire Medical Center nurses stand with our BVNA colleagues in their efforts to secure a fair contract that strengthens home care in Berkshire County,” said Sarah Roberts, RN, MNA Co-Chair at Berkshire Medical Center. “We see every day how much our patients depend on having care available when they return home. Supporting the clinicians who provide that care helps patients leave the hospital safely and keeps beds available for others who need acute care.”

The BVNA petition also calls for reasonable and achievable productivity expectations developed with clinicians and grounded in the realities of home care. A visit involves more than time spent in a patient’s home. Clinicians must also document care, coordinate services, communicate with providers and families, and travel between patients.

MassNurses.org │ Facebook.com/MassNurses │ Twitter.com/MassNurses │ Instagram.com/MassNurses 

Founded in 1903, the Massachusetts Nurses Association is the largest union of registered nurses in the Commonwealth of Massachusetts. Its 26,000 members advance the nursing profession by fostering high standards of nursing practice, promoting the economic and general welfare of nurses in the workplace, projecting a positive and realistic view of nursing, and by lobbying the Legislature and regulatory agencies on health care issues affecting nurses and the public.

View original content to download multimedia:https://www.prnewswire.com/news-releases/mna-berkshire-vna-nurses-and-healthcare-professionals-deliver-petition-calling-for-a-fair-union-contract-to-strengthen-patient-access-to-home-care-302919989.html

SOURCE Massachusetts Nurses Association

Continue Reading

Trending