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OnviSource and TForge Form Joint Venture to Transform Contact Centers into Intelligent Contact Centers Using AI-Driven Analytics, Automation and Communications Solutions

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OnviSource and TForge have announced a joint venture aimed at transforming contact centers through AI-driven analytics and automation. Their solutions focus on enhancing communication efficiency, workforce performance, customer satisfaction, and business productivity, offering real-time insights and automation to improve operational outcomes. The partnership is set to revolutionize contact center operations, empowering clients to boost productivity, reduce costs, and gain a competitive edge.

DALLAS, Nov. 21, 2024 /PRNewswire-PRWeb/ — OnviSource, a leading provider of Intelligent Transformation solutions with innovative AI-driven analytics and automation capabilities, announced today its joint venture and strategic partnership with TForge, a premier provider of performance-enhancing technology and conversational AI for contact centers, serving almost 400 clients and over 35,000 agents. The joint venture will continue to operate globally under the OnviSource and TForge logos, which serve as its primary brand and identification.

The joint venture is set to revolutionize the contact center and enterprise landscape with valuable insights that transform and boost productivity, drive strategic business outcomes, improve customer experience, and empower agents.

The joint venture is set to revolutionize the contact center and enterprise landscape, focusing on the four most impactful areas: communication efficiency, workforce performance, customer satisfaction, and business productivity. Its solutions are powered by applied Artificial Wisdom beyond conventional AI and are designed to transform contact centers into intelligent enterprises, empowering them to achieve excellence in each area and paving the way for a more efficient, cost-effective, and productive future.

The joint venture’s intelligently automated and unified communications solution delivers a critical objective for call centers: first call connection to the right contact. The solution provides the most efficient connectivity between the workforce and customers, increases the effective connection rate, establishes connections through the best-optimized routes and points of termination, and reaches the contact most suitable for the intended interactions.

TForge and OnviSource solutions offer unparalleled intelligent automation capabilities using OnviSource’s OmVista™, a suite of generative AI-driven products powered by automation and designed to deliver actionable knowledge, deeper insights, and applied artificial wisdom enriched with human qualities and wisdom. These products empower contact centers and enterprises to accelerate workforce performance, customer satisfaction, business productivity, and communication efficiency. Their benefits include multi-source analytics and meta-analytics seamlessly integrated with front and back-office third-party systems, enterprise-wide process automation, operational analytics, Customer Lifetime Value (CLV) Management beyond customer experience management, and ROI-based cost reduction benefits.

Contact centers and enterprises are transformed into intelligent organizations in three key ways. First, by obtaining real-time and holistic views of their operation and agent performance. Next, by identifying trends that impact their revenues and profitability, understanding customer sentiment and loyalty, and preventing customer churn while creating upsell opportunities. And third, by automating processes to eliminate costly manual work, errors, and delays.

“We are excited about our partnership with OnviSource, which is set to revolutionize the conventional operation of call centers and enterprises,” declared TForge’s Chief Executive Officer Francois Van Der Merwe. “This partnership will propel our customers ahead of their competitors. Our clients will have immediate access to all performance data metrics in their complete operations, the capability to make real-time data-driven decisions, and the power to automate actions for optimal efficiency.”

By using AI-driven solutions to analyze massive amounts of valuable data generated daily and applying intelligent automation, organizations can significantly increase the efficiency and success rate of their inbound customer service, outbound sales and marketing campaigns, debt collection efforts, and revenue management. They stand to gain valuable insights that transform and boost productivity throughout the contact center, drive strategic business outcomes, improve customer experience, and empower agents.

“Intelligent call centers and enterprises will operate entirely different from conventional organizations,” noted Ray Naeini, CEO and Chairman at OnviSource. “They will use the integrated power of AI, analytics, and automation to interconnect, unify, and optimize the performance of their communications, workforce, customer interactions, and business processes while significantly reducing operating expenses.”

The joint venture initially operates in North America, South Africa, the continent of Africa, and the UAE and will extend its business to other regions.

About TForge

TForge is a leading performance-enhancing contact centre technology and conversational AI provider, serving over 400 contact centre clients with over 35,000 agents. For our customers, the conversations they have with their clients are central to their success. The better the quality of these client conversations, the more profit our customers will make, and the better they will differentiate themselves from their competitors. Our mission, therefore, is to empower our customers to have the Perfect Conversation every time they communicate with their clients, where every call ends with the desired win and a loyal client with a smile on their face.

Our vision for the Perfect Conversation is at the core of a relentless pursuit of innovation. Having the Perfect Conversation goes far beyond the scope of our omnichannel systems and dialers. The Perfect Conversation depends heavily on using real-time data to craft the most impactful words the agent should use in real-time, to use an optimal tone of voice for each given call, and to use the client’s preferred channel at the best time of day. This is where our AI DataSense products, OnviSource, and conversational AI technology provide our customers with a competitive edge, moving them ever closer to the Perfect Conversation. Communication tech, like omnichannel systems, is no longer a key driver for success; having the Perfect Conversation is the only guarantee.

About OnviSource

OnviSource is a global innovator delivering intelligent transformation for contact centers and enterprises through the power of applied artificial wisdom. We enable organizations to achieve excellence in the three most impactful areas of any business – workforce performance, customer loyalty, and business productivity. Our AI-driven analytics and automation solutions provide actionable knowledge, deeper insights, and applied artificial wisdom enriched with human qualities and wisdom. OnviSource solutions connect, unify, analyze, and automate contact center and enterprise data and processes to bring together a holistic view of the business and operation for improved CX and overall customer lifetime value, enhanced employee performance and engagement, and increased business productivity. All tailored to fit customers’ business: functionally, operationally, financially, and emotionally.

Media Contact

Heather Turbeville, VP of Marketing, OnviSource, 1 469.241.9200, heather.turbeville@onvisource.com, https://www.onvisource.com/

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SOURCE OnviSource

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In HelloNation, Real Estate Expert Grace Frank Shares What to Know Before Relocating to Chattanooga

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CHATTANOOGA, Tenn., April 27, 2026 /PRNewswire/ — What should people consider before relocating to Chattanooga,TN? According to a HelloNation article, the move involves more than a change of address. Grace Frank of Grace Frank Group explains that housing options, schools, job opportunities, and lifestyle factors all play an important role in helping newcomers settle successfully in the city.

Housing is often the first decision to make. Chattanooga offers a wide range of real estate choices, from historic downtown homes to newer suburban subdivisions and rural properties with more space. Each option comes with trade-offs. Urban neighborhoods provide convenience and entertainment, suburban areas appeal to families with larger homes and school access, and rural living offers peace and quiet but may require longer commutes and fewer services.

Affordability is another factor that draws many people to the area. Compared to larger cities, Chattanooga’s housing prices and property taxes remain relatively moderate. Still, trends vary by neighborhood. Some areas near downtown are experiencing rapid growth and rising prices. Buyers and renters who study these patterns in advance are better able to match their budget with the right community.

For families, schools are central to the relocation decision. Hamilton County features public, private, and charter schools, each offering different strengths. Many families select neighborhoods based on school zones, while others consider private education or alternative programs. Reviewing school ratings, extracurricular options, and long-term academic opportunities helps ensure the best fit for children.

Employment opportunities also make Chattanooga an attractive place to move. The job market has been growing steadily, with strengths in logistics, healthcare, technology, and advanced manufacturing. Expansion from existing companies and new businesses entering the region have created stability in both housing and employment. Prospective residents, however, should review industry-specific opportunities to confirm their career goals align with local options.

Beyond housing, schools, and work, lifestyle factors help determine how well a move turns out. Chattanooga’s reputation as an outdoor destination is one of its strongest assets. Residents enjoy access to hiking trails, mountain biking, and water activities along the Tennessee River. The city also features cultural events, a thriving restaurant scene, and live music, making it appealing for those who want balance between work and recreation.

Planning the details of the move itself is just as important. A relocation checklist can simplify the process, including securing housing, transferring utilities, and registering vehicles. Those moving from out of state should also remember to update driver’s licenses, insurance, and voter registration. Attention to these details reduces stress and prevents unnecessary delays.

Local expertise can help make the transition smoother. A real estate professional who understands Chattanooga can guide newcomers through the city’s neighborhoods, school districts, and commuting options. Their insight can save time, prevent costly mistakes, and ensure that newcomers choose a location that fits both their practical needs and lifestyle goals.

Relocating to Chattanooga offers opportunities that combine affordability, career growth, and outdoor living. Families, retirees, and young professionals are all drawn to the area’s variety of neighborhoods, active lifestyle, and strong sense of community. With careful planning, the move can be both seamless and rewarding.

What to Know Before Relocating to Chattanooga highlights the most important factors for a successful transition. This is according to Grace Frank, Real Estate Expert of Chattanooga, TN, who provides practical advice for those considering a move in HelloNation.

About HelloNation
HelloNation is a premier media platform that connects readers with trusted professionals and businesses across various industries. Through its innovative “edvertising” approach that blends educational content and storytelling, HelloNation delivers expert-driven articles that inform, inspire, and empower. Covering topics from home improvement and health to business strategy and lifestyle, HelloNation highlights leaders making a meaningful impact in their communities.

View original content to download multimedia:https://www.prnewswire.com/news-releases/in-hellonation-real-estate-expert-grace-frank-shares-what-to-know-before-relocating-to-chattanooga-302754736.html

SOURCE HelloNation

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Hyperscale Data Subsidiary Ault Global Commodities Announces First Silver Purchase

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LAS VEGAS, April 27, 2026 /PRNewswire/ — Hyperscale Data, Inc. (NYSE American: GPUS), an artificial intelligence (“AI”) data center company anchored by Bitcoin (“Hyperscale Data” or the “Company”), today announced that its wholly-owned subsidiary Ault Global Commodities, Inc. (“AGC”) has completed its first purchase of physical silver, acquiring 10,000 ounces of .999 fine silver bullion. The transaction was executed through AGC’s strategic partner, Scottsdale Mint, LLLP, a leading private mint specializing in high-quality investment grade precious metals with which AGC has entered into a purchase and sale agreement (the “Agreement”).

This initial acquisition of silver under the Agreement marks the official launch of the Company’s precious metals strategy and represents a key step in the Company’s broader initiative to build a diversified commodities portfolio alongside its existing digital asset and AI operations, as well as its contemplated robotics plans, each as disclosed in prior press releases.

“This initial silver purchase represents more than merely an entry into precious metals; it reflects the continued evolution of the Company’s balance sheet,” stated Milton “Todd” Ault III, Executive Chairman of Hyperscale Data. “With more than $350 million in assets, including cash and Bitcoin, we are deliberately building a diversified balance sheet designed to endure across market cycles. We believe Bitcoin and precious metals will serve as foundational pillars of that strategy, combining the asymmetric upside of digital assets with the proven stability of hard commodities. As we continue to deploy capital, our objective is clear: Strengthen our asset base, expand our global portfolio of companies, and position Hyperscale Data to create long-term value through disciplined, opportunistic capital allocation.”

The Company expects AGC to make additional purchases in the future as it continues to scale its operations in the broader commodities sector.

For more information on Hyperscale Data and its subsidiaries, Hyperscale Data recommends that stockholders, investors and any other interested parties read Hyperscale Data’s public filings and press releases available under the Investor Relations section at hyperscaledata.com or available at www.sec.gov.

About Hyperscale Data, Inc.

Through its wholly owned subsidiary Sentinum, Inc., Hyperscale Data owns and operates a data center at which it mines digital assets and offers colocation and hosting services for the emerging AI ecosystems and other industries. Hyperscale Data’s other wholly owned subsidiary, Ault Capital Group, Inc. (“ACG”), is a diversified holding company pursuing growth by acquiring undervalued businesses and disruptive technologies with a global impact.

Hyperscale Data currently expects the divestiture of ACG (the “Divestiture”) to occur in the second quarter of 2027. Upon the occurrence of the Divestiture, the Company would be an owner and operator of data centers to support high-performance computing services, as well as a holder of the digital assets. Until the Divestiture occurs, the Company will continue to provide, through ACG and its wholly and majority-owned subsidiaries and strategic investments, mission-critical products that support a diverse range of industries, including an AI software platform, equipment rental services, defense/aerospace, industrial, automotive, medical/biopharma and hotel operations. In addition, ACG is actively engaged in private credit and structured finance through a licensed lending subsidiary. Hyperscale Data’s headquarters are located at 11411 Southern Highlands Parkway, Suite 190, Las Vegas, NV 89141.

On December 23, 2024, the Company issued one million (1,000,000) shares of a newly designated Series F Exchangeable Preferred Stock (the “Series F Preferred Stock”) to all common stockholders and holders of the Series C Preferred Stock on an as-converted basis. The Divestiture will occur through the voluntary exchange of the Series F Preferred Stock for shares of Class A Common Stock and Class B Common Stock of ACG (collectively, the “ACG Shares”). The Company reminds its stockholders that only those holders of the Series F Preferred Stock who agree to surrender such shares, and do not properly withdraw such surrender, in the exchange offer through which the Divestiture will occur, will be entitled to receive the ACG Shares and consequently be shareholders of ACG upon the occurrence of the Divestiture.

Forward-Looking Statements

This press release contains “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements generally include statements that are predictive in nature and depend upon or refer to future events or conditions, and include words such as “believes,” “plans,” “anticipates,” “projects,” “estimates,” “expects,” “intends,” “strategy,” “future,” “opportunity,” “may,” “will,” “should,” “could,” “potential,” or similar expressions. Statements that are not historical facts are forward-looking statements. Forward-looking statements are based on current beliefs and assumptions that are subject to risks and uncertainties.

Forward-looking statements speak only as of the date they are made, and the Company undertakes no obligation to update any of them publicly in light of new information or future events. Actual results could differ materially from those contained in any forward-looking statement as a result of various factors. More information, including potential risk factors, that could affect the Company’s business and financial results are included in the Company’s filings with the U.S. Securities and Exchange Commission, including, but not limited to, the Company’s Forms 10-K, 10-Q and 8-K. All filings are available at www.sec.gov and on the Company’s website at hyperscaledata.com.

 

View original content to download multimedia:https://www.prnewswire.com/news-releases/hyperscale-data-subsidiary-ault-global-commodities-announces-first-silver-purchase-302753925.html

SOURCE Hyperscale Data Inc.

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In HelloNation, Financial Advisor Jennifer Prosise of Joliet, IL Breaks Down When to Start Financial Planning

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JOLIET, Ill., April 27, 2026 /PRNewswire/ — When is the right time to begin financial planning? A recent HelloNation article featuring Financial Advisor Jennifer Prosise of The Voyager Group, Ltd. in Joliet, IL, explores why early financial planning can create lasting advantages, especially during key life transitions.

 

The article challenges the common belief that financial planning only becomes necessary later in life. According to the feature, waiting until retirement planning is urgent can limit flexibility and options. By starting earlier, individuals can make gradual adjustments that align with long-term goals and reduce financial stress over time.

Jennifer Prosise explains that financial planning is most effective when it starts at the moment questions begin to surface. The article notes that planning isn’t tied to age, but to life events, such as a career change, starting a family, or returning to school. These life transitions often reshape responsibilities and future priorities, making early financial planning both timely and practical.

One of the most valuable aspects of early financial planning is habit-building. The article emphasizes how small choices about income and savings, spending, or borrowing compound over time. Establishing a structure early creates momentum and makes it easier to adapt when circumstances shift.

Career changes are a key opportunity to begin planning. With changes in income, benefits, and risk, the article advises individuals to assess how income and savings can work together more efficiently. A financial advisor can help clarify goals and offer structure during times of professional change.

For growing families, financial planning provides support when expenses increase and new needs emerge. The article points out that early planning can balance short-term decisions with long-term goals like education costs, housing needs, or lifestyle flexibility. Financial clarity during these moments reduces uncertainty and helps families prioritize with confidence.

The article also highlights how education decisions, such as starting or returning to college, can benefit from early financial planning. Loans, tuition, and long-term earnings potential all come into play. Planning in advance helps individuals evaluate tradeoffs and avoid reactive decisions that may lead to unnecessary debt.

Entrepreneurs and small business owners also find value in starting early. Business ventures bring both opportunities and risks, and financial planning helps manage both. With income fluctuations and investment decisions to weigh, early structure ensures that personal and professional goals remain aligned.

The article explains that early financial planning also creates space for gradual change. Instead of making large corrections later in life, people can make smaller, more sustainable adjustments. This flexibility supports retirement planning over a longer horizon and builds resilience during financial shifts.

Jennifer Prosise also points out the emotional benefits of planning early. With a framework in place, people are less likely to feel overwhelmed during uncertain times. Financial planning reduces confusion and allows for steady progress toward long-term goals.

When It Makes Sense to Start Financial Planning features insights from Jennifer Prosise, Financial Advisor of Joliet, IL, in HelloNation.

About HelloNation
HelloNation is a premier media platform that connects readers with trusted professionals and businesses across various industries. Through its innovative “edvertising” approach that blends educational content and storytelling, HelloNation delivers expert-driven articles that inform, inspire, and empower. Covering topics from home improvement and health to business strategy and lifestyle, HelloNation highlights leaders making a meaningful impact in their communities.

View original content to download multimedia:https://www.prnewswire.com/news-releases/in-hellonation-financial-advisor-jennifer-prosise-of-joliet-il-breaks-down-when-to-start-financial-planning-302754763.html

SOURCE HelloNation

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