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Last Mile Delivery Market in North America to Grow by USD 18.78 Billion (2024-2028), Driven by US B2C E-Commerce and AI-Powered Market Evolution – Technavio

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NEW YORK, Dec. 10, 2024 /PRNewswire/ — Report on how AI is driving market transformation – The last mile delivery market in north america size is estimated to grow by USD 18.78 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of  4.93%  during the forecast period. Growing B2C e-commerce industry in the US is driving market growth, with a trend towards strong focus on technological advances. However, operational challenges for last mile delivery companies  poses a challenge. Key market players include ArcBest Corp., Averitt Express Inc., AxleHire, C H Robinson Worldwide Inc., CMA CGM SA Group, CRST The Transportation Solution Inc., DDC Logistics Inc., Deutsche Bahn AG, DSV AS, FarEye Technologies Inc., FedEx Corp., GEODIS, J B Hunt Transport Services Inc., Llama Logisol Pvt. Ltd., Ryder System Inc., SEKO Logistics, SF Express Co. Ltd., Washington Express LLC, Werner Enterprises Inc., XPO Inc., and JungleWorks Inc..

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Last Mile Delivery Market In North America Scope

Report Coverage

Details

Base year

2023

Historic period

2018 – 2022

Forecast period

2024-2028

Growth momentum & CAGR

Accelerate at a CAGR of 4.93%

Market growth 2024-2028

USD 18.78 billion

Market structure

Fragmented

YoY growth 2022-2023 (%)

5.53

Regional analysis

North America

Performing market contribution

North America at 100%

Key countries

US, Canada, and Mexico

Key companies profiled

ArcBest Corp., Averitt Express Inc., AxleHire, C H Robinson Worldwide Inc., CMA CGM SA Group, CRST The Transportation Solution Inc., DDC Logistics Inc., Deutsche Bahn AG, DSV AS, FarEye Technologies Inc., FedEx Corp., GEODIS, J B Hunt Transport Services Inc., Llama Logisol Pvt. Ltd., Ryder System Inc., SEKO Logistics, SF Express Co. Ltd., Washington Express LLC, Werner Enterprises Inc., XPO Inc., and JungleWorks Inc.

Market Driver

Last mile delivery and logistics in North America are experiencing significant trends. The transportation hub and warehouse sectors are key players, managing the movement of goods from shipping activities to customers’ doorsteps. Weak infrastructure and logistics costs remain challenges, but technology adoption is paradigm-shifting. Autonomous delivery via motorcycles, LCVs, HCVs, drones, and delivery robots is on the rise. B2C deliveries dominate, with regular, same day, and express options for FMCG, healthcare, mails and packages, and cosmetic and international destinations. Technology, including cloud platforms, advanced sensors, and autonomous vehicles, is transforming the delivery process. Logistics professionals coordinate timely, satisfactory deliveries using cutting-edge systems, robotics, artificial intelligence, and advanced sensors. The shift to contactless delivery services and autonomous mobility, including 5G technology and unmanned vehicles, is shaping the future of last mile delivery. The supply chain, including warehousing, distribution, and fulfillment services, is adapting to these advancements, ensuring supply chain reliability and enhanced safety. The aviation industry, including fun flights, helicopters, and airplanes, is exploring aerial delivery drones for cargo and medications. The future of last mile delivery is an exciting blend of advanced technologies and human intervention. 

In the North American last mile delivery market, there is a significant trend toward utilizing technological advancements for real-time package tracking. Consumers can now manage and modify retail deliveries using accessible online tools, ensuring transparency and control over their package deliveries. However, for large or high-value packages, customers must collect these directly during delivery due to security concerns. This presents a challenge for delivery providers, leading them to offer web and mobile applications for managing the scheduling of such deliveries. These tools streamline the process and enhance the overall customer experience. 

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Market Challenges

Last mile delivery in North America faces several challenges in the logistics sector. Weak infrastructure and high logistics costs are major hurdles for transportation hubs and warehouses looking to deliver goods to their destination. Shipping expenses are a significant concern for trade activities, especially for B2C deliveries of FMCG, healthcare, mails and packages, and online grocery stores. The postal address system can be complex, leading to delays and errors in delivery. Autonomous delivery and a multi-modal system are being explored to improve efficiency and reduce costs. Regular, same day, and express deliveries require different delivery modes and vehicles, including motorcycles, LCVs, HCVs, drones, and delivery robots. Technology adoption, such as cloud platforms, advanced sensors, and autonomous vehicles, is a paradigm shift in the last mile delivery process. Delivery robots and autonomous guided vehicles are being used for contactless delivery services. The use of advanced electronics, power sources, and data gathering and processing technologies is essential for timely and satisfactory deliveries. The logistics industry is adapting to traffic management, environmental friendliness, and safety concerns, using technologies like LiDAR, radar, and cameras. The aviation industry is exploring the use of drones for aerial delivery and safety drones. The use of autonomous mobility, such as self-driving trucks and unmanned vehicles, is also increasing. However, there are challenges with restricted airspace and the need for Unmanned Traffic Management. The logistics professionals are focusing on supply chain reliability, technology adoption, and coordination to ensure efficient and cost-effective last mile delivery. The use of advanced sensors, passive and active, and traffic intensity data is essential for optimizing delivery routes and reducing shipping costs. Shopping behavior and environmental concerns are also driving the adoption of more environmentally friendly delivery vehicles and technologies.Last mile delivery in North America faces the challenge of maintaining profitability while ensuring transparency and enhancing efficiency. Unlike long-distance transportation, last mile delivery involves individual deliveries to numerous locations within a region, leading to significant labor and fuel costs. Intense competition among last mile delivery companies primarily revolves around pricing and delivery time. Efficiently managing these costs and optimizing delivery routes can help companies stay competitive in this market.

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Segment Overview 

This last mile delivery market in North America report extensively covers market segmentation by  

Product 1.1 B2C1.2 B2BVehicle Type2.1 Large OEMs2.2 Custom vehicle OEMsGeography 3.1 North America

1.1 B2C-  Last mile delivery in North America for Business-to-Consumer (B2C) transactions refers to transporting goods from distribution centers or retail stores directly to consumers’ locations. Consumers increasingly demand faster and more convenient delivery options, leading to the popularity of same-day or next-day deliveries with specific delivery windows or locations. B2C last mile delivery poses challenges for operators due to the individual delivery requirements compared to Business-to-Business (B2B) deliveries. However, the B2C segment of the last mile delivery market has experienced significant growth in recent years, driven by the increasing popularity of B2C services. To meet consumer expectations, last mile delivery operators offer new services like next-day delivery, same-day delivery, and package returns. Real-time shipment tracking and package delivery status updates are also available for B2C customers. Vendors utilize big data and consumer analytics to optimize delivery times and enhance the consumer experience. DHL, for instance, uses big data along with real-time road, weather, and traffic information to optimize delivery routes for faster deliveries. Additionally, historical purchase data is used to dispatch forward inventory, reducing pre-last mile logistics time and improving delivery efficiency. These factors contribute to the growth of the B2C segment of the North American last mile delivery market.

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Research Analysis

Last Mile Delivery, also known as the final leg of the supply chain, refers to the transportation of goods from a transportation hub or warehouse to the end customer. This critical stage of the logistics process is often the most costly and complex due to the increasing volume of e-commerce sales and customer expectations for fast and affordable shipping. The last mile delivery market in North America is witnessing significant innovation, with companies exploring various solutions to reduce shipping expenses. These include the use of drones for aerial delivery, ground delivery vehicles equipped with advanced sensors and self-driving capabilities, and humanoid robots for contactless delivery services. Additionally, cloud platforms and artificial intelligence are being utilized to optimize routes and improve delivery accuracy. Enhanced safety features, such as cameras, radar, and LiDAR, are also being integrated to ensure secure and efficient last mile delivery. Overall, the last mile delivery market in North America is undergoing a technological revolution to meet the growing demands of online shopping and product delivery services.

Market Research Overview

Last mile delivery refers to the final leg of the supply chain journey, transporting goods from a transportation hub or warehouse to their final destination, typically a consumer’s doorstep. This critical phase of logistics involves managing delivery vehicles, coordinating timely and satisfactory deliveries, and ensuring efficient distribution and fulfillment services. Weak infrastructure and high logistics costs are challenges in last mile delivery, particularly in North America. However, advancements in technology, such as autonomous delivery systems and multi-modal transportation, are transforming the last mile landscape. B2C deliveries, including mails and packages, FMCG, healthcare, and online shopping, dominate last mile delivery activities. Regular, same day, and express delivery modes cater to various customer needs. Delivery vehicles, from motorcycles and light commercial vehicles (LCVs) to heavy commercial vehicles (HCVs) and drones, are used for last mile delivery. Autonomous delivery technologies, such as delivery robots and drones, are gaining popularity for their efficiency and environmental friendliness. The rise of online shopping and the increasing importance of supply chain reliability have led to the adoption of cutting-edge systems, including cloud platforms, advanced sensors, and robotics, to optimize the last mile delivery process. Logistics professionals are leveraging technology, such as autonomous vehicles, autonomous guided vehicles, and unmanned traffic management systems, to enhance safety, reduce shipping costs, and improve delivery process coordination. The last mile delivery market in North America is undergoing a paradigm shift, with a focus on advanced sensors, artificial intelligence, and self-driving vehicles to streamline the delivery process and meet the evolving needs of consumers and businesses.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

ProductB2CB2BVehicle TypeLarge OEMsCustom Vehicle OEMsGeographyNorth America

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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Wenge AI Launches ScienceOra on Tencent WorkBuddy, Making Specialized Research AI More Accessible

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BEIJING, Oct. 27, 2026 /PRNewswire/ — Wenge AI launched ScienceOra, its research and decision-support platform, on Tencent WorkBuddy, making more than 30 specialist research agents and skills available to users. The initial offering supports literature analysis, hypothesis development, study design, modeling and simulation, validation, and research communication. Users can access ScienceOra through WorkBuddy’s app discovery section for support across the research process, from exploring a new field to conducting advanced research and making informed scientific decisions.

ScienceOra is powered by the ScienceOne Scientific Foundation Model, which was developed as part of a Chinese Academy of Sciences (CAS)-coordinated initiative. Building on that foundation and on Wenge AI’s long-standing work in scientific data, research tools, and decision AI, ScienceOra brings specialized research knowledge, tools, and agent capabilities into one system, extending AI from knowledge retrieval and content generation to the execution of complex research tasks and support for scientific decision-making.

Covering core scenarios across disciplines

Scientific research involves a great deal of specialized work at every stage, from reviewing the literature and formulating hypotheses to designing experiments, analyzing data, validating findings, and publishing papers. Researchers everywhere face the same questions: how to spot valuable leads in a vast body of literature, how to synthesize scientific evidence and carry complex projects forward, and how to make sound scientific judgments between competing options. ScienceOra on WorkBuddy addresses both general research needs and discipline-specific work, organized around three levels of support — getting started, advanced research, and expert decision-making — for users across disciplines and at different stages of their work.

Getting started in research

At the first level, ScienceOra helps researchers turn a mass of information into a structured understanding of a field. Its agents cover academic literature research, comparative literature analysis, in-depth paper analysis, and literature review mapping; its skills cover literature search, multi-paper comparison, and structured close reading. Together they help researchers trace how a field has developed, compare the core arguments and methods of different studies, and identify research gaps. Beyond finding and summarizing literature, the AI can examine the evidence, conclusions, and limitations of different studies around a specific scientific question, offering reference points for further work.

Advanced research

For advanced research, ScienceOra helps researchers move from analyzing existing knowledge to carrying out specialized tasks. It supports evidence synthesis, study design, and domain-specific data analysis in areas such as systematic reviews and meta-analyses, molecular biology and multi-omics, and drug developability assessment.

In drug development, for example, researchers assessing a candidate molecule’s developability can work with specialist agents to plan experiments, molecular modeling, and simulations, then draw on experimental data to explore validation strategies and opportunities for optimization. ScienceOra also offers manuscript editing, manuscript formatting to meet journal requirements, and research slide deck generation, helping researchers organize, communicate, and present their findings.

Expert decisions

To support expert decision-making, ScienceOra helps researchers weigh scientific evidence and evaluate competing options in rice breeding, materials science, drug development, and research evaluation. Its agents include the Yuandao Siyuan AI breeding scientist, a materials characterization and validation scientist, and an alloy thermodynamics and phase-field simulation scientist.

Yuandao Siyuan is a specialized ScienceOra application for rice breeding. The agent is built on the Yuandao Siyuan intelligent breeding platform, jointly developed by the Hunan Academy of Agricultural Sciences, the Institute of Automation of the Chinese Academy of Sciences, and Wenge AI, and launched this month at the Yuelu Mountain Laboratory in Changsha. The name pays tribute to hybrid-rice pioneer Yuan Longping and evokes the Chinese saying “When drinking water, remember its source.” Drawing on dedicated breeding resources and a knowledge graph, it supports searches for variety approval records and germplasm resources, pedigree tracing, and the tracing of research literature to its sources.

In new materials development, researchers can draw on X-ray diffraction (XRD) phase analysis, structural characterization, and published evidence to compare candidate materials in terms of properties, structural stability, fabrication costs, and potential risks, informing materials selection and subsequent experimental validation.

For research evaluation, a general-purpose reviewer agent and a range of peer-review simulation skills help assess the quality of a study, including its originality, performance against existing benchmarks, methodological rigor, and experimental design. These capabilities help researchers efficiently identify key scientific questions and promising avenues for innovation, supporting the choice of research topics and the evaluation of technical approaches.

Extending decision AI into research workflows

By combining domain knowledge, scientific data, research tools, and agent capabilities, ScienceOra extends research AI beyond question answering and content generation to complex research tasks and decision support. This brings AI into day-to-day research workflows, helping researchers work more efficiently.

This integration with Tencent WorkBuddy is another step in Wenge AI’s effort to make specialized research AI available to more users. Through the WorkBuddy app ecosystem, ScienceOra brings its agents and skills into everyday workflows, giving researchers, university faculty and students, and other learners more convenient access to research AI tools.

Going forward, Wenge AI will continue to expand ScienceOra’s research capabilities and deepen the integration of decision AI into research settings, making scientific knowledge easier to access, research more efficient, and professional decisions better grounded in evidence.

ScienceOra Website: https://www.scienceone.ai/portal/

Website: https://www.wenge.com/

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Visa and Marina Bay Precinct Partners – Marina Bay Sands, UOB and Singapore Tourism Board – Present ‘A Moment to Savour’, Bringing International Restaurant Collaborations to Singapore

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A series of restaurant collaborations across Marina Bay will bring together celebrated culinary talents and restaurants from Singapore and around the world from November 2026 through March 2027

SINGAPORE, Oct. 27, 2026 /PRNewswire/ — Visa and the Marina Bay precinct partners – Marina Bay Sands, UOB and Singapore Tourism Board (STB) – today announced ‘A Moment to Savour’, a new premium dining programme showcasing Singapore’s vibrant culinary scene through an exclusive series of restaurant collaborations. Launching under the Visa Destinations platform, the collaborations will run from November 2026 to March 2027, pairing renowned restaurants and chefs, from both Marina Bay and around the world, to create distinctive, limited-time dining experiences in the Marina Bay area.

The programme aims to showcase Singapore’s position as a leading global gastronomy hub, while creating compelling new culinary experiences for both visitors and locals to savour, reflecting the city’s diverse and world-class food scene. This experience will be offered to Visa cardholders globally, with pre-sales available to all UOB Visa cardholders and Visa Infinite cardholders.

‘A Moment to Savour’ is launching in Marina Bay as the precinct brings together the full spectrum of Singapore’s visitor appeal – from iconic attractions and world-class dining to premium shopping and entertainment, making it a natural setting to showcase distinctive culinary experiences that can be enjoyed as part of a broader destination journey.

The series will make its debut at Marina Bay Sands with an exclusive two-night dinner, underscoring the integrated resort’s position as a leading culinary destination and platform for world-class collaborations. The experience will bring together the team from one-Michelin-starred Waku Ghin and two-Michelin-starred MOSU Seoul, helmed by Chef Anh Sung Jae, who also served as a head judge on Netflix’s Culinary Class Wars.  

The full list of dining collaborations over the period include:

November 2026 

Waku Ghin (Marina Bay Sands) and MOSU Seoul, Chef Anh Sung-Jae

December 2026

Jin Ting Wan 金蜓湾 (Marina Bay Sands), Chef Albert Li and Jing Xi Hui (菁禧荟), Chef Du Jianqing

黑珍珠 The Black Pearl (Odeon 333), Chef Dee Chan with seven guest chefs from leading restaurants across China (16-hands collaboration)

Labyrinth (Esplanade Mall), Chef Han Li Guang and Masque, Chef Varun Totlani

 

January 2027

Saint Pierre (One Fullerton), Chef Emmanuel Stroobant and Taian Table, Chef Christiaan Stoop

February 2027

Peach Blossoms (PARKROYAL COLLECTION, Marina Bay, Singapore), Chef Edward Chong with
Nusara, Chef Thitid “Ton” Tassanakajohn and Asia’s Best Pastry Chef 2025, Chef Dej Kewkacha (six-hands collaboration)

March 2027

JAAN by Kirk Westaway (Swissôtel The Stamford Singapore), Chef Kirk Westaway and NOBUO, Chef Nobu Lee

Odette (National Gallery Singapore), Chef Julien Royer and L’air du Temps, Chef San Degeimbre

1887 by André (Raffles Singapore), Chef André Chiang and visiting chef to be confirmed 

UOB Visa cardholders in Singapore and across Southeast Asia will receive exclusive priority presale access to all ‘A Moment to Savour’ dining experiences, followed by a presale for all Visa Infinite cards and general sales for Visa cardholders globally. Bookings for the November and December sessions open from 28 October 2026, with limited seats that are subject to availability.

UOB Reserve and Visa Infinite Presale: 28 October 2026, 10am to 4pmUOB Visa Cards Presale: 28 October 2026, 6pm to 29 October 2026, 10amAll global Visa Infinite Cards Presale: 29 October 2026, 12pm to 30 October 2026, 12pmAll global Visa Cards: From 30 October 2026, 2pm onwards

All timings are in SGT.

With exclusive privileges across hotels, dining and attractions as part of the Marina Bay precinct partnership, UOB cardholders can pair their moments to savour with exceptional entertainment and destination propositions only available in the Bay, extending their adventures beyond the dining table to create unforgettable experiences in the precinct. As Visa’s largest card issuer in Southeast Asia[1], this latest partnership also reinforces UOB’s leadership position in the lifestyle and dining space, while leveraging the Bank’s extensive presence and deep customer base in the region especially among the affluent, to drive inbound tourism into Singapore.

“We recently announced the launch of Visa Destinations Singapore, a platform designed to bring together curated experiences and privileges that help visitors discover more of what the city has to offer,” said Adeline Kim, Group Country Manager for Regional Southeast Asia & SVP, Global Clients, Asia Pacific, Visa. “Presented as part of the initiatives under Visa Destinations, ‘A Moment to Savour’ reflects the importance of creating meaningful experiences around the passions that drive travel. With dining continuing to be a significant area of traveller spend and a powerful reason for people to explore a destination, this programme brings exceptional local and international culinary talent together to celebrate the flavours that make Singapore distinctive and strengthen its appeal as one of the world’s leading culinary destinations.”

“Marina Bay’s potential lies in the collective strength of the partners that contribute to its vibrancy. Through our continued partnership with the Singapore Tourism Board and UOB, and with Visa now joining us to elevate the Bay’s culinary offering, ‘A Moment to Savour’ marks another meaningful step in our shared ambition for the precinct,” said Irene Lin, Senior Vice President and Chief Marketing Officer, Resort Marketing at Marina Bay Sands. “By bringing celebrated local and international culinary talent to the Bay, we hope to create distinctive experiences that inspire visitors to discover Singapore’s dynamic dining scene, while strengthening Marina Bay’s position as a leading lifestyle destination on the global stage.”

“‘A Moment to Savour’ is the latest centrepiece of UOB’s feast of dining propositions, with our cardholders first in line to these eclectic and unprecedented experiences from the pinnacle of the gastronomic world. This collaboration with Visa not only reinforces UOB’s regional leadership in the lifestyle space, it also builds on the longstanding success of the Marina Bay precinct partnership to cement Singapore’s reputation as a seminal tourist destination globally. The programme also showcases our ability to bring together like-minded partners in collaborations that synergise the strengths of all parties to create unique and exceptional experiences for our more than eight million customers that money cannot buy,” said Jacquelyn Tan, Head, Group Personal Financial Services, UOB.

“Singapore has long been celebrated for its extraordinary food culture, and ‘A Moment to Savour’ is a wonderful reflection of what makes our culinary scene truly world-class – the ability to bring together the best of local and international talent in one destination. Programmes like this not only create memorable experiences for visitors and locals but also reinforce Singapore’s position as a destination where the world’s finest culinary experiences converge. We are delighted to partner with Visa, together with our precinct partners Marina Bay Sands and UOB to bring this series to life, and look forward to welcoming food lovers from around the world to the Marina Bay precinct,” said Kenneth Lim, Assistant Chief Executive, Marketing Group, Singapore Tourism Board.

For reservations and more details, visit destinations.visa.com/singapore. Details for the 2027 chef collaborations will be announced at a later date.

[1] Largest card issuer by total billings

 

About Visa

Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, sellers, financial institutions and government entities across more than 200 countries and territories. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. We believe that economies that include everyone everywhere, uplift everyone everywhere and see access as foundational to the future of money movement. Learn more at Visa.com.

About UOB

UOB is a leading Asian bank with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets.

Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. Today, UOB is rated among the world’s top banks: Aa1 by Moody’s Investors Service and AA- by both S&P Global Ratings and Fitch Ratings.

For more than nine decades, UOB has adopted a customer-centric approach to create long-term value by staying relevant through its enterprising spirit and doing right by its customers. UOB is focused on building the future of ASEAN – for the people and businesses within, and connecting with, ASEAN.

The Bank connects businesses to opportunities in the region with its unparalleled regional footprint and leverages data and insights to innovate and create personalised banking experiences and solutions catering to each customer’s unique needs and evolving preferences. UOB is also committed to help businesses forge a sustainable future, by fostering social inclusiveness, creating positive environmental impact and pursuing economic progress. UOB believes in being a responsible financial services provider and is steadfast in its support of education, children and art, doing right by its communities and stakeholders.

About Marina Bay Sands Pte Ltd

Since its opening in 2010, Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world’s most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, shopping, meeting and entertainment choices, complete with a year-round calendar of signature events.

Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.

For more information, please visit www.marinabaysands.com.

About the Singapore Tourism Board

The Singapore Tourism Board (STB) is the lead development agency for tourism, one of Singapore’s key economic sectors. Together with industry partners and the community, we shape a dynamic Singapore tourism landscape. We bring the Passion Made Possible brand to life by differentiating Singapore as a vibrant destination that inspires people to share and deepen their passions.

More: www.stb.gov.sg or www.visitsingapore.com   | Follow us: STB LinkedIn, STB Facebook or STB Instagram

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KaarTech Introduces KEOS to Help Enterprises Scale AI Across Business Operations

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KEOS combines enterprise intelligence and governed AI execution across four offerings: AI-led Transformation, Enterprise AI, Phygital and AI For Growth.

CHENNAI, India, Oct. 27, 2026 /PRNewswire/ — KaarTech today announced KEOS, an operating layer for enterprise intelligence designed to help organisations move beyond isolated AI initiatives and embed intelligence across their business. KEOS connects enterprise systems, knowledge and operational context to help organisations make informed decisions and deploy governed AI agents at scale.

As AI adoption expands, enterprises face a common challenge: disconnected systems and fragmented business knowledge prevent AI from understanding how the organisation works. KEOS addresses this by building a shared understanding of enterprise processes, data and assets, providing the context AI needs to support decisions and execute actions within defined controls.

KEOS brings together enterprise discovery, an ontology and knowledge graph, and a Context Lake that combines enterprise knowledge with operational memory. Together, these capabilities form an Enterprise Digital Twin, a living representation of how the organisation operates. An Agent Factory and Enterprise Agent OS build on this foundation to create, orchestrate and operate governed AI agents.

Ratnakumar Nagarajan, CAIO, KaarTech, said:

“Each part of the business has different requirements, but all need reliable context and clear controls. KEOS provides a common architecture that teams can extend to their domain. They can start with a defined use case, validate how agents perform and expand as they establish value.”

KEOS delivers this vision through four offerings:

AI-led Transformation: Embeds specialised AI agents across the SAP Activate lifecycle, from landscape discovery and AI readiness assessment to migration, testing and ongoing operations. The offering helps organisations accelerate transformation while maintaining visibility and control over agent activity.Enterprise AI: Brings enterprise data, AI infrastructure, security and governance together to support contextual AI across applications and operations. It helps organisations establish AI foundations aligned with their sovereignty, deployment and data requirements.Phygital: Connects physical assets and field operations with AI through sensor, operational and enterprise data. Applications include predictive maintenance, digital twins and connected-worker copilots that support maintenance and safety decisions.AI For Growth: Applies AI across marketing, sales and commercial operations, including forecasting, pricing, customer expansion and aftermarket services. It helps organisations connect fragmented workflows and use business intelligence to identify revenue opportunities and improve execution.

KaarTech supports KEOS adoption through its Forward Deployed Engineer (FDE) model, with more than 500 FDEs as of October 2026. The company plans to transition 100% of its employees into FDE roles by March 2027, extending this delivery model across its workforce.

Across these offerings, KEOS connects information from enterprise applications such as ERP, CRM and supply chain systems with operational technology, engineering models, documents and external intelligence. This shared business context allows organisations to extend AI across use cases without rebuilding enterprise understanding for each application.

Governance forms part of the KEOS architecture through a common control plane covering identity, access policies, data privacy, auditability and human approval. Evaluation and observability capabilities support oversight of AI behaviour and operating costs, helping organisations define what AI can access, which actions it can take and when people must remain involved.

Organisations can adopt KEOS within one business domain, establish enterprise understanding and initial governed agents, and then expand across additional workflows. Deployment options include customer-cloud environments, isolated air-gapped environments and region-pinned SaaS, selected according to customer policies and data requirements.

About KaarTech

KaarTech is a global AI-led enterprise transformation firm with more than two decades of experience helping organisations modernise their businesses. With over 3,000 professionals across 15 global locations, KaarTech has delivered more than 3,300 projects for 450+ customers across North America, Europe, APAC and the Middle East. The company helps enterprises embed AI into business processes, improve operations and unlock new growth opportunities, combining enterprise expertise, AI innovation and proven delivery capabilities.

For more information, visit www.kaartech.com.

Contact Details: Shrilaxmi N M | Email: nshrilaxmi@kaartech.com

 

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