Technology
51Talk Online Education Group Announces Third Quarter 2024 Results
Published
2 years agoon
By
SINGAPORE, Dec. 13, 2024 /PRNewswire/ — 51Talk Online Education Group (“51Talk” or the “Company”) (NYSE American: COE), a global online education platform with core expertise in English education, today announced its unaudited results for the third quarter ended September 30, 2024.
Third Quarter 2024 Financial and Operating Highlights
Gross billings[1] for the third quarter of 2024 were US$19.8 million, an 80.7% growth from the third quarter of 2023.
Net revenues were US$14.0 million for the third quarter of 2024, a 79.4% increase from the third quarter of 2023.
The number of quarterly active students with attended lesson consumption was approximately 65,700 in the third quarter of 2024, representing an 82.5% increase from the third quarter of 2023.
Key Financial and Operating Data
For the three months ended
September 30,
September 30,
Y-o-Y
2023
2024
Change
Net Revenues (in US$ millions)
7.8
14.0
79.4 %
Gross Margin
76.3 %
78.7 %
2.4 percentage
points
Gross Billings (in US$ millions)
10.9
19.8
80.7 %
Active students with attended lesson consumption[2]
(in thousands)
36.0
65.7
82.5 %
[1] Gross billings for a specific period, which is one of the Company’s key operating data, are defined as the total amount of cash received and receivable from third party payment platforms for the sale of course packages and services in such period, net of the total amount of refunds in the same period. The gross billings data included herein was from the Company’s business system and converted with quarterly corresponding exchange rate, which may result in differences with bank records.
[2] An “active student with attended lesson consumption” for a given period refers to a student who attended at least one paid lesson, excluding those students who only attended paid live broadcasting lessons or trial lessons.
“Our growth momentum has been well sustained into the third quarter, with gross billings once again surpassing our earlier guidance. Looking ahead, we are confident in our ability to maintain our growth momentum going forward. We are committed to our localization strategies around the world, while actively pursuing opportunities to extend service offerings with supplementary products for our existing students,” stated Jack Jiajia Huang, Founder, Chairman, and Chief Executive Officer of 51Talk.
“Furthermore, we would highlight that in our commitment to sustainable growth, we have successfully maintained an upward trajectory in our operating cash flow in the past two quarters. This is evidenced by the improvement in our cash balance over the quarter, and we anticipate that this positive trend will continue in the coming periods.”
“The acceleration of AI adoption, across our group has become a significant driver this quarter. We have observed improvements in lead conversion rates, tutor management, and student classroom experiences, all powered by AI. Our deep understanding of customer needs, combined with the strategic implementation of AI technologies, aligns with our objective of becoming a globally leading EdTech company,” Jack Jiajia Huang concluded.
Third Quarter 2024 Financial Results
Net Revenues and Gross Margin
Net revenues for the third quarter of 2024 were US$14.0 million, a 79.4% increase from US$7.8 million for the same quarter last year. The number of active students with attended lesson consumption was approximately 65,700 in the third quarter of 2024, a 82.5% increase from 36,000 for the same quarter last year.
Cost of revenues for the third quarter of 2024 was US$3.0 million, a 60.7% increase from US$1.9 million for the same quarter last year. The increase was primarily due to the increase in total service fees paid to teachers, mainly resulting from an increased number of paid lessons.
Gross profit for the third quarter of 2024 was US$11.1 million, an 85.3% increase from US$6.0 million for the same quarter last year.
Gross margin for the third quarter of 2024 was 78.7%, compared with 76.3% for the same quarter last year.
Operating Expenses
Total operating expenses for the third quarter of 2024 were US$11.8 million, a 20.6% increase from US$9.8 million for the same quarter last year. The increase was mainly due to the increase in sales and marketing expenses.
Sales and marketing expenses for the third quarter of 2024 were US$8.2 million, an 18.3% increase from US$6.9 million for the same quarter last year. The increase was mainly due to higher sales personnel costs related to increases in the number of sales and marketing personnel. Excluding share-based compensation expenses, non-GAAP sales and marketing expenses for the third quarter of 2024 were US$8.1 million, an 18.5% increase from US$6.9 million for the same quarter last year.
Product development expenses for the third quarter of 2024 were US$0.8 million, a 3.3% decrease from US$0.9 million for the same quarter last year. Excluding share-based compensation expenses, non-GAAP product development expenses for the third quarter of 2024 were US$0.8 million, a 1.7% decrease from US$0.8 million for the same quarter last year.
General and administrative expenses for the third quarter of 2024 were US$2.8 million, a 38.6% increase from US$2.0 million for the same quarter last year. The increase was primarily due to higher general and administrative personnel costs. Excluding share-based compensation expenses, non-GAAP general and administrative expenses for the third quarter of 2024 were US$2.7 million, a 42.9% increase from US$1.9 million for the same quarter last year.
Loss from Operations
Operating loss for the third quarter of 2024 was US$0.8 million, compared with operating loss of US$3.9 million for the same quarter last year.
Non-GAAP operating loss for the third quarter of 2024 was US$0.6 million, compared with non-GAAP operating loss of US$3.6 million for the same quarter last year.
Net Loss Attributable to the Company’s Ordinary Shareholders
Net loss attributable to the Company’s ordinary shareholders for the third quarter of 2024 was US$0.6 million, compared with net loss of US$3.9 million for the same quarter last year.
Excluding share-based compensation expenses of US$0.2 million, non-GAAP net loss for the third quarter of 2024 was US$0.4 million, compared with non-GAAP net loss of US$3.6 million for the same quarter last year.
Basic and diluted net loss per share attributable to ordinary shareholders for the third quarter of 2024 was US$0.002, compared with basic and diluted net loss per share of US$0.01 for the same quarter last year.
Excluding share-based compensation expenses of US$0.2 million, non-GAAP basic and diluted net loss per share attributable to ordinary shareholders for the third quarter of 2024 was US$0.001, compared with non-GAAP basic and diluted net loss per share attributable to ordinary shareholders of US$0.01 for the same quarter last year.
Basic and diluted net loss per American depositary share (“ADS”) attributable to ordinary shareholders for the third quarter of 2024 was US$0.11, compared with basic and diluted net loss per ADS of US$0.68 for the same quarter last year. Each ADS represents 60 Class A ordinary shares.
Excluding share-based compensation expenses of US$0.2 million, non-GAAP basic and diluted net loss per ADS attributable to ordinary shareholders for the third quarter of 2024 was US$0.07, compared with non-GAAP basic and diluted net loss per ADS attributable to ordinary shareholders of US$0.64 for the same quarter last year.
Balance Sheet
As of September 30, 2024, the Company had total cash, cash equivalents and time deposits of US$25.6 million, compared with US$23.4 million as of December 31, 2023.
The Company had advances from students[3] of US$39.7 million as of September 30, 2024, compared with US$27.2 million as of December 31, 2023.
[3] “Advances from students” is defined as the amount of obligation to transfer goods or service to students or business partners for which consideration has been received from students in advance. The deposits from students are also presented in the total amount of “advances from students.”
Outlook
For the fourth quarter of 2024, the Company currently expects net gross billings to be between $20.5 million and $21.0 million, which would represent a sequential growth of 3.7% to 6.2%.
The foregoing outlook is based on current market conditions and reflects the Company’s current and preliminary estimates of market and operating conditions and customer demand, which are all subject to change.
Conference Call
The Company’s management will host an earnings conference call at 8:00 AM U.S. Eastern Time on December 13, 2024 (9:00 PM Singapore/Hong Kong time on December 13, 2024).
Dial-in details for the earnings conference call are as follows:
United States (toll free):
1-888-346-8982
International:
1-412-902-4272
Singapore (toll free):
800-120-6157
Mainland China (toll free):
4001-201203
Hong Kong (toll free):
800-905945
Hong Kong (local toll):
852-301-84992
Participants should dial-in at least 5 minutes before the scheduled start time and ask to be connected to the call for “51Talk Online Education Group.”
Additionally, a live and archived webcast of the conference call will be available on the Company’s investor relations website at http://ir.51talk.com.
A replay of the conference call will be accessible until December 20, 2024, by dialing the following telephone numbers:
United States (toll free):
1-877-344-7529
International:
1-412-317-0088
Replay Access Code:
7344526
About 51Talk Online Education Group
51Talk Online Education Group (NYSE American: COE) is a global online education platform with core expertise in English education. The Company’s mission is to make quality education accessible and affordable. The Company’s online and mobile education platforms enable students to take live interactive English lessons, on demand. The Company connects its students with a large pool of highly qualified teachers that it assembled using a shared economy approach, and employs student and teacher feedback and data analytics to deliver a personalized learning experience to its students.
Use of Non-GAAP Financial Measures
In evaluating its business, 51Talk considers and uses the following measures defined as non-GAAP financial measures by the SEC as supplemental metrics to review and assess its operating performance: non-GAAP sales and marketing expenses, non-GAAP product development expenses, non-GAAP general and administrative expenses, non-GAAP operating expenses, non-GAAP operating income/(loss), non-GAAP net income/(loss), non-GAAP net income/(loss) attributable to ordinary shareholders, and non-GAAP net income/(loss) attributable to ordinary shareholders per share and per ADS. To present each of these non-GAAP measures, the Company excludes share-based compensation expenses. The presentation of these non-GAAP financial measures is not intended to be considered in isolation or as a substitute for the financial information prepared and presented in accordance with GAAP. For more information on these non-GAAP financial measures, please see the table captioned “Reconciliations of non-GAAP measures to the most comparable GAAP measures” set forth at the end of this press release.
51Talk believes that these non-GAAP financial measures provide meaningful supplemental information regarding its performance by excluding share-based compensation expenses that may not be indicative of its operating performance from a cash perspective. 51Talk believes that both management and investors benefit from these non-GAAP financial measures in assessing its performance and when planning and forecasting future periods. These non-GAAP financial measures also facilitate management’s internal comparisons to 51Talk’s historical performance. 51Talk computes its non-GAAP financial measures using the same consistent method from quarter to quarter and from period to period. 51Talk believes these non-GAAP financial measures are useful to investors in allowing for greater transparency with respect to supplemental information used by management in its financial and operational decision-making. A limitation of using non-GAAP measures is that these non-GAAP measures exclude share-based compensation expenses that have been and will continue to be for the foreseeable future a significant recurring expense in the 51Talk’s business. Management compensates for these limitations by providing specific information regarding the GAAP amounts excluded from each non-GAAP measure. The accompanying table at the end of this press release provides more details on the reconciliations between GAAP financial measures that are most directly comparable to non-GAAP financial measures.
Safe Harbor Statement
This press release contains statements that may constitute “forward-looking” statements pursuant to the “safe harbor” provisions of the U.S. Private Securities Litigation Reform Act of 1995. These forward-looking statements can be identified by terminology such as “will”, “expects”, “anticipates”, “aims”, “future”, “intends”, “plans”, “believes”, “estimates”, “likely to” and similar statements. Among other things, the business outlook and 51Talk’s quotations from management in this announcement, as well as 51Talk’s strategic and operational plans, contain forward-looking statements. 51Talk may also make written or oral forward-looking statements in its periodic reports to the Securities and Exchange Commission (“SEC”), in its annual report to shareholders, in press releases and other written materials and in oral statements made by its officers, directors or employees to third parties. Statements that are not historical facts, including statements about 51Talk’s beliefs and expectations, are forward-looking statements. Forward-looking statements involve inherent risks and uncertainties. A number of factors could cause actual results to differ materially from those contained in any forward-looking statement, including but not limited to the following: 51Talk’s goals and strategies; 51Talk’s expectations regarding demand for and market acceptance of its brand and platform; 51Talk’s ability to retain and increase its student enrollment; 51Talk’s ability to offer new courses; 51Talk’s ability to engage, train and retain new teachers; 51Talk’s future business development, results of operations and financial condition; 51Talk’s ability to maintain and improve infrastructure necessary to operate its education platform; competition in the online education industry in its international markets; the expected growth of, and trends in, the markets for 51Talk’s course offerings in its international markets; relevant government policies and regulations relating to 51Talk’s corporate structure, business and industry; general economic and business condition in the Philippines, its international markets and elsewhere; and assumptions underlying or related to any of the foregoing. Further information regarding these and other risks is included in 51Talk’s filings with the SEC. All information provided in this press release is as of the date of this press release, and 51Talk does not undertake any obligation to update any forward-looking statement, except as required under applicable law.
51TALK ONLINE EDUCATION GROUP
UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS
(In thousands)
As of
Dec. 31,
Sep. 30,
2023
2024
US$
US$
ASSETS
Current assets
Cash and cash equivalents
21,298
22,186
Time deposits
2,091
3,437
Inventory
–
31
Prepaid expenses and other current
assets
6,394
11,020
Total current assets
29,783
36,674
Non-current assets
Property and equipment, net
138
222
Intangible assets, net
92
83
Right-of-use assets
723
1,449
Deferred tax assets
72
70
Other non-current assets
348
427
Total non-current assets
1,373
2,251
Total assets
31,156
38,925
LIABILITIES AND SHAREHOLDERS’
DEFICITS
Current liabilities
Advances from students
27,214
39,698
Accrued expenses and other current
liabilities
6,189
7,116
Amounts due to related parties
4,077
3,131
Lease liabilities
590
810
Taxes payable
1,060
802
Total current liabilities
39,130
51,557
Non-current liabilities
Lease liabilities
41
404
Other non-current liabilities
176
299
Total non-current liabilities
217
703
Total liabilities
39,347
52,260
Total shareholders’ deficits
(8,340)
(13,676)
Noncontrolling interests
149
341
Total deficits
(8,191)
(13,335)
Total liabilities and shareholders’
deficits
31,156
38,925
51TALK ONLINE EDUCATION GROUP
UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS
(In thousands except for number of shares and per share data)
For the three months ended
For the nine months ended
Sep. 30,
Jun. 30,
Sep. 30,
Sep. 30,
Sep. 30,
2023
2024
2024
2023
2024
US$
US$
US$
US$
US$
Net revenues
7,828
10,960
14,047
19,640
34,453
Cost of revenues
(1,858)
(2,400)
(2,985)
(4,454)
(7,513)
Gross profit
5,970
8,560
11,062
15,186
26,940
Operating expenses
Sales and marketing expenses
(6,905)
(7,335)
(8,171)
(16,455)
(23,234)
Product development expenses
(868)
(851)
(839)
(2,224)
(2,635)
General and administrative expenses
(2,048)
(2,789)
(2,838)
(5,860)
(8,216)
Total operating expenses
(9,821)
(10,975)
(11,848)
(24,539)
(34,085)
Loss from operations
(3,851)
(2,415)
(786)
(9,353)
(7,145)
Interest income
29
63
57
98
202
Other (expenses)/income, net
(43)
1,131
130
(163)
1,402
Loss before income tax benefit/(expenses)
(3,865)
(1,221)
(599)
(9,418)
(5,541)
Income tax benefit/(expenses)
1
(41)
(51)
53
(114)
Net loss
(3,864)
(1,262)
(650)
(9,365)
(5,655)
Net loss attributable to noncontrolling
interests
–
(15)
(17)
–
(51)
Net loss attributable to the Company’s
ordinary shareholders
(3,864)
(1,247)
(633)
(9,365)
(5,604)
Weighted average number of ordinary shares
used in computing basic and diluted loss per
share
341,725,689
346,701,530
347,705,165
340,473,316
346,515,235
51TALK ONLINE EDUCATION GROUP
UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS
(In thousands except for number of shares and per share data)
For the three months ended
For the nine months ended
Sep. 30,
Jun. 30,
Sep. 30,
Sep. 30,
Sep. 30,
2023
2024
2024
2023
2024
US$
US$
US$
US$
US$
Net loss per share attributable to ordinary shareholders
Basic and diluted
(0.01)
(0.00)
(0.00)
(0.03)
(0.02)
Net loss per ADS attributable to ordinary shareholders
Basic and diluted
(0.68)
(0.22)
(0.11)
(1.65)
(0.97)
Share-based compensation expenses are included in the operating expenses as follows:
Sales and marketing expenses
(33)
(31)
(27)
(118)
(87)
Product development expenses
(44)
(24)
(29)
(134)
(86)
General and administrative expenses
(166)
(180)
(149)
(412)
(554)
51TALK ONLINE EDUCATION GROUP
Reconciliation of Non-GAAP Measures to the Most Comparable GAAP Measures
(In thousands except for number of shares and per share data)
For the three months ended
For the nine months ended
Sep. 30,
Jun. 30,
Sep. 30,
Sep. 30,
Sep. 30,
2023
2024
2024
2023
2024
US$
US$
US$
US$
US$
Sales and marketing expenses
(6,905)
(7,335)
(8,171)
(16,455)
(23,234)
Less: Share-based compensation expenses
(33)
(31)
(27)
(118)
(87)
Non-GAAP sales and marketing expenses
(6,872)
(7,304)
(8,144)
(16,337)
(23,147)
Product development expenses
(868)
(851)
(839)
(2,224)
(2,635)
Less: Share-based compensation expenses
(44)
(24)
(29)
(134)
(86)
Non-GAAP product development
expenses
(824)
(827)
(810)
(2,090)
(2,549)
General and administrative expenses
(2,048)
(2,789)
(2,838)
(5,860)
(8,216)
Less: Share-based compensation expenses
(166)
(180)
(149)
(412)
(554)
Non-GAAP general and administrative
expenses
(1,882)
(2,609)
(2,689)
(5,448)
(7,662)
Operating expenses
(9,821)
(10,975)
(11,848)
(24,539)
(34,085)
Less: Share-based compensation expenses
(243)
(235)
(205)
(664)
(727)
Non-GAAP operating expenses
(9,578)
(10,740)
(11,643)
(23,875)
(33,358)
Loss from operations
(3,851)
(2,415)
(786)
(9,353)
(7,145)
Less: Share-based compensation expenses
(243)
(235)
(205)
(664)
(727)
Non-GAAP loss from operations
(3,608)
(2,180)
(581)
(8,689)
(6,418)
51TALK ONLINE EDUCATION GROUP
Reconciliation of Non-GAAP Measures to the Most Comparable GAAP Measures
(In thousands except for number of shares and per share data)
For the three months ended
For the nine months ended
Sep. 30,
Jun. 30,
Sep. 30,
Sep. 30,
Sep. 30,
2023
2024
2024
2023
2024
US$
US$
US$
US$
US$
Income tax benefit/(expenses)
1
(41)
(51)
53
(114)
Less: Tax impact of Share-based compensation
expenses
–
–
–
–
–
Non-GAAP income tax benefit/(expenses)
1
(41)
(51)
53
(114)
Net loss attributable to the Company’s ordinary
shareholders
(3,864)
(1,247)
(633)
(9,365)
(5,604)
Less: Share-based compensation expenses
(243)
(235)
(205)
(664)
(727)
Non-GAAP net loss attributable to the
Company’s ordinary shareholders
(3,621)
(1,012)
(428)
(8,701)
(4,877)
Weighted average number of ordinary shares used
in computing basic and diluted loss per share
341,725,689
346,701,530
347,705,165
340,473,316
346,515,235
Non-GAAP net loss per share attributable to ordinary shareholders
Basic and Diluted
(0.01)
(0.00)
(0.00)
(0.03)
(0.01)
Non-GAAP net loss per ADS attributable to ordinary shareholders
Basic and Diluted
(0.64)
(0.18)
(0.07)
(1.53)
(0.84)
View original content:https://www.prnewswire.com/news-releases/51talk-online-education-group-announces-third-quarter-2024-results-302331194.html
SOURCE 51Talk Online Education Group
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As discussion surrounding BIP-110 has intensified across the digital asset industry, PointsKash believes the debate does not require choosing between innovation and responsible blockchain stewardship.
“The industry has been debating whether businesses can build meaningful applications on Bitcoin without unnecessarily consuming blockchain space,” said Michael Herron, Chief Executive Officer of PointsKash. “We believe we’ve demonstrated that the answer is yes. Bitcoin provides the world’s most trusted immutable timestamp and security layer, while higher-volume operational data belongs on technologies specifically designed to manage it. By combining both, we’ve built an architecture that is scalable, transparent, and future-ready regardless of how the BIP-110 discussion ultimately evolves.”
The company’s infrastructure assigns every kiosk its own unique cryptographic identity, allowing each machine to securely authenticate every transaction and operational event. Those records are then independently verifiable through cryptographic proofs while remaining resistant to alteration or manipulation—even by PointsKash itself.
According to the company, this architecture delivers several significant advantages:
Mathematically verifiable transaction records for regulators, banking partners, auditors, and enterprise customers.Improved network reliability, allowing kiosks to continue operating during temporary connectivity interruptions without losing transaction history.Enhanced cybersecurity, with every machine maintaining its own authenticated identity and secure communications.A scalable blockchain architecture that minimizes on-chain data while preserving complete auditability.
“Bitcoin was created to provide trust, security, and permanence—not to become a storage system for every piece of application data,” Herron added. “Our philosophy has always been simple: use Bitcoin for what it does better than anyone else—creating immutable proof that records have never been altered—and leverage modern decentralized technologies for everything else. We believe that’s the future of enterprise blockchain infrastructure.”
PointsKash believes this architecture positions the company among a new generation of fintech innovators utilizing Bitcoin as a secure trust layer while developing scalable financial applications for enterprise deployment.
The technology also establishes the foundation for future blockchain-based financial products currently under development, including enhanced digital audit capabilities, verifiable financial records, enterprise licensing opportunities, and next-generation digital asset infrastructure.
As the Bitcoin ecosystem continues to mature, PointsKash believes its technology demonstrates that responsible innovation and blockchain scalability can successfully coexist—providing enterprise organizations with the confidence to build on Bitcoin without contributing unnecessary data to the network.
About PointsKash, Inc.
PointsKash, Inc. is a financial technology company developing an integrated ecosystem of AI-enabled self-service financial centers, digital banking, digital payment solutions, cryptocurrency services, loyalty rewards, enterprise merchant technologies, and mobile financial applications. Through proprietary software, Artificial Intelligence, and strategic partnerships, PointsKash is building innovative financial solutions designed to empower consumers, merchants, and enterprise organizations throughout North America.
For more information, visit www.pointskash.com.
Media Contact
PointsKash, Inc.
Investor Relations
info@pointskash.com
www.pointskash.com
Forward-Looking Statements
This press release contains forward-looking statements regarding anticipated technology integrations, Artificial Intelligence initiatives, product development, future commercialization plans, expected operational efficiencies, business strategy, and future growth. These statements are based on current expectations and involve risks and uncertainties that could cause actual results to differ materially from those expressed or implied. Factors that could affect actual results include, but are not limited to, technology development timelines, integration efforts, financing, regulatory developments, market conditions, and other risks facing the Company. PointsKash undertakes no obligation to update any forward-looking statements except as required by applicable law.
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SOURCE PointsKash Inc.
Technology
As ADA Anniversary Approaches, University of Phoenix Survey Highlights AI’s Potential to Advance Accessibility in Work and Learning
Published
3 hours agoon
July 24, 2026By
Survey conducted by The Harris Poll on behalf of University of Phoenix finds among those already using AI in the workplace, 60% say AI has improved their knowledge of and ability to use accessibility standards and guidelines.
PHOENIX, July 24, 2026 /PRNewswire/ — As artificial intelligence becomes part of how people work, learn and solve problems, a new University of Phoenix survey conducted by The Harris Poll finds that recent working learners see meaningful opportunities for AI to support accessibility. The survey was designed to understand the impact of AI in the workplace and learning environments on accessibility, defined as ensuring digital content, tools and resources, including AI tools and output, are usable by people with different abilities through inclusive design, use of assistive technology or conformance with accessibility standards, such as the Web Content Accessibility Guidelines (WCAG). The findings are being released ahead of the 36th anniversary of the Americans with Disabilities Act (ADA) on July 26.
The survey, conducted among 1,019 U.S. employed adults who completed a professionally presented training or school course in the past 12 months (“recent working learners”), found that, among workers already using AI in the workplace, 3 in 5 (60%) say AI has improved their knowledge of and ability to use accessibility standards and guidelines, including nearly 1 in 5 (19%) who report significant improvement.
While the findings point to optimism about AI’s accessibility potential, they also reveal an opportunity for clearer organizational guidance: 45% of respondents say accessibility is absent from, unclear in, or they are uncertain whether it is covered by their workplace AI policies.
“The reality is that accessibility benefits everyone,” shares Kelly Hermann, Vice President of Accessibility and Student Affairs at University of Phoenix. “If accessibility is built in from the beginning, organizations are more likely to create AI-enabled environments that are universally usable. Clearer content, better summaries, accurate captions, and multiple formats can help workers and learners with disabilities, but they also help busy adults, multilingual learners, mobile users, and anyone trying to absorb information quickly.”
Key findings from the survey include:
Workers see AI’s accessibility potential: 89% of recent working learners identify workflows that could benefit from AI and accessibility tools, especially creating accessible documents, presentations, websites or learning materials (38%), presenting information in different formats such as plain language, audio, summaries or translations (33%), and training employees or learners on accessibility practices (30%).AI may help build accessibility awareness: Among those already using AI in the workplace, 60% say AI has improved their knowledge of and ability to use accessibility standards and guidelines.Accessibility is not always clear in workplace AI policies: 45% of recent working learners say accessibility is absent from, unclear in, or they are uncertain whether it is covered by their workplace AI policies.AI tools may not yet fully support different access needs: Among those who use workplace AI tools, only about a quarter of survey respondents (27%) say AI tools available through their workplace or professional learning environment support people with disabilities very well.Human oversight remains important: 36% of recent working learners say human review for important decisions or high-impact work should be part of responsible AI use at work or school.Workers also recognize how AI and accessibility can have an impact on their own career journey: 90% of recent working learners identify AI and accessibility skills that would be valuable in their current or desired career field, including 45% who see value in understanding when AI-generated content needs human review.
Why accessibility is essential to responsible AI adoption
As AI tools are used to draft documents, summarize information, generate captions and transcripts, create image descriptions, support learning and assist with workplace tasks, accessibility becomes central to responsible use. Poorly implemented AI can also create or amplify barriers, including inaccessible content, inaccurate summaries, biased outputs and tools that do not work effectively with assistive technologies.
“Responsible AI is not only about productivity,” Hermann said. “It is about whether the technology works for the people who need to use it. AI can help create more accessible materials and more flexible ways to engage with information, but it still requires clear policies, practical training and human judgment to make sure the outputs are accurate, applicable and usable.”
What the findings mean for employers and educators
The survey suggests that organizations have an opportunity to align AI adoption with supportive design, accessibility practices and workforce training. Employers and educators can take immediate steps by:
Naming accessibility directly in AI policies and guidance.Choosing AI tools with accessibility and assistive technology compatibility in mind.Training workers and learners to create, check and improve accessible AI-generated content.Making support pathways clear for people who experience barriers using AI tools.Keeping human review in place for important decisions, high-impact work and accessibility-sensitive outputs.
The survey also found workers want practical AI training. The most helpful resources identified by recent working learners include real-world examples from their field or industry (36%), hands-on practice using realistic workplace scenarios (34%) and step-by-step demonstrations of common tasks (33%).
Accessibility insights from University of Phoenix
Hermann shared the survey findings ahead of the ADA anniversary in recent media interviews. Hermann oversees the University’s accessibility initiative, including evaluation and remediation of curricular resources, the Center for Access, Resources, Engagement and Support Services (CARES), and the Office of Collaborative Learning and Educational Engagement. Her work focuses on fostering accessible and welcoming educational environments for students, faculty and staff.
Hermann’s office at University of Phoenix also convenes accessibility conversations through initiatives such as Access Amplified™, a free, annual virtual event focused on advancing digital accessibility in web development. The event brings together engineers, developers, designers, content authors and digital strategists for practical strategies and human-centered conversations that address the gap between coding practices and how users with assistive technology experience the web.
About the survey
The survey was conducted online within the United States by The Harris Poll on behalf of University of Phoenix from June 22–29, 2026, among 1,019 employed adults ages 18 and older who have taken a professionally presented training or a school course in the past 12 months, referred to as “recent working learners.” Data were weighted where necessary by age, gender, race/ethnicity, region, education, employment, marital status, household size, household income and smoking status to bring them in line with their actual proportions in the population.
Respondents for this survey were selected from among those who have agreed to participate in surveys. The sampling precision of Harris online polls is measured by using a Bayesian credible interval. For this study, the sample data is accurate to within +/- 3.8 percentage points using a 95% confidence level. This credible interval will be wider among subsets of the surveyed population of interest.
Review the complete survey at phoenix.edu/aiaccessibility.
About University of Phoenix
University of Phoenix is Built for Real Life. 50 Years Strong. The University innovates to help working adults enhance their careers and develop skills in a rapidly changing world through flexible online learning, relevant courses, academic AI pillars, and skills-mapped curriculum for associate, bachelor’s and master’s degree programs. Active students and alumni have access to Career Services for Life® resources including career guidance and tools. For more information, visit phoenix.edu.
View original content to download multimedia:https://www.prnewswire.com/news-releases/as-ada-anniversary-approaches-university-of-phoenix-survey-highlights-ais-potential-to-advance-accessibility-in-work-and-learning-302834448.html
SOURCE University of Phoenix
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PointsKash Demonstrates How Businesses Can Build on Bitcoin Without Burdening the Blockchain
As ADA Anniversary Approaches, University of Phoenix Survey Highlights AI’s Potential to Advance Accessibility in Work and Learning
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